ibis Frankfurt Centrum

ibis Frankfurt Centrum 3.5 stars

Customer review rating (ALL Rating) 4.2/5 1,250 reviews

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Hotel extras

  • ALLSAFE-certified hygiene & safety concept. Safe and comfortable travels.

  • Centrally right on the Main river, opposite to the famous museum banks.

  • 233 rooms of 6 types. Junior suites with super view. For business & family.

  • A special ibis hotel awaits you.

  • 3 stylish meeting rooms for up to 60 attendees.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Frankfurt Centrum

Speicherstrasse 4, Hessen
60327 FRANKFURT AM MAIN
Germany

GPS:50.102118, 8.664662

Telephone +49 69 273030

Fax +49 69 27303300

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Artrium Restaurant Non contractual photo

The atrium restaurant of the house opens on request as well as for your meeting and celebration. Whether menu or large dinner buffet, the Atrium restaurant serves food fully according to your wishes.

Your meetings and events

Ideal for your meetings, conferences or training for 60 participants: The three function rooms have latest technology, daylight provides a pleasant atmosphere, a terrace is available for breaks.

Room descriptions and layouts

2 

meeting rooms

From 1 to 45 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

You are sure to enjoy the sense of wellbeing and your uniquely comfortable Sweet Bed by ibis bed for a good night's sleep. All 233 rooms have air-conditioning, TV with a wide range of Sky channels and a desk. WIFI is available to use free of charge!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,250 reviews

TripAdvisor Rating  4.0/5  2,217 reviews

not that satisfied

Customer review rating 3.0/5

Paul G. Business - Confirmed reviews ALL

I think this hotel is a little out dated. It is not clean in the general spaces in the hotel, eg lift, corridor. My room was okay.

Dear Mr. G., Thank you very much for your visit and for taking the time to rate your stay at the Ibis Frankfurt Centrum. I am very sorry that our hotel did not appeal to you very much. I sincerely apologize for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being implemented. It would be our pleasure to welcome you again in Frankfurt and at our hotel. With best regards, Yours Catherine Sebai General Manager ibis Frankfurt Centrum Speicherstrasse 4 • 60327 Frankfurt • Deutschland T +49 (0) 69 27 30 30 • F +49 (0) 69 27 30 33 00 Ca… ibis.com • accorhotels.com

Dated hotel, Poor Service

TripAdvisor rating 3.0/5

Adventure811082 Families - TripAdvisor review

The hotel was about a 10 min walk to the Frankfurt Main Train Station, and the hotel booking site allowed for booking of a late checkout at 5 pm for an additional €15. These are the main reasons for us to choose this hotel. However the hotel was rather dated and needs a renovation. It’s very unlike other Ibis hotels that we have stayed before. The room was also not properly cleaned. When we used the shower for the first time, the shower stall could not drain properly. Upon closer inspection, I found a pile of hair (the previous guests) clogging up the drainage! The reception was also very grumpy. At the time of the check in, I mentioned that I had booked for a 5 pm checkout. He grumpily told me that it wasn’t guaranteed. If that’s the case, why was I already charged for the additional costs and it was clearly stated in the hotel booking site. When we returned back to the hotel in the late afternoon, our keys wasn’t working because it has been deactivated. When we went to the (same) reception person, he asked if indeed we had a late checkout - which of course we did! A real lack of attention to detail and follow through

Dear Adventure811082, We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Catherine Sebai, General Manager

Amazing staff, Centrally located, Comfortable rooms

Customer review rating 5.0/5

Doris Couples - Confirmed reviews ALL

We truly enjoyed our stay; it was perfect!

Dear Ms. M., Thank you for staying with us at Ibis Frankfurt Centrum and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Catherine Sebai General Manager ibis Frankfurt Centrum Speicherstrasse 4 • 60327 Frankfurt • Deutschland T +49 (0) 69 27 30 30 • F +49 (0) 69 27 30 33 00 Ca… ibis.com • accorhotels.com

Well located for my final destination, small room but enough and good quality for relatively to the price.

Customer review rating 4.0/5

Valdemar D. Business - Confirmed reviews ALL

First I was disappointed with the size of the room than I realize that was enough and that a huge nember of my Colleagues at OPSG EIOPA stay there that was good for interaction, so I think I will keep staying there but I wouldn't mind if the next room is a little biger.

Dear Mr. D., Thank you very much for your visit and for taking the time to review your stay at Ibis Frankfurt Centrum. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Catherine Sebai General Manager ibis Frankfurt Centrum Speicherstrasse 4 • 60327 Frankfurt • Deutschland T +49 (0) 69 27 30 30 • F +49 (0) 69 27 30 33 00 Ca… ibis.com • accorhotels.com

Never will come back to Ibis Frankfurt Centrum

Customer review rating 0.5/5

Danila G. Business - Confirmed reviews ALL

The service in the morning of 25.09.22 was really good, but the service in the evening of 24.09.22 was awful. The person on reception after 7 pm on 24.09.22 was really slow and there was a large queue for check in, no welcome drink was provided and to get the free breakfast we have to explain the situation in the morning of 25.09.22, the receptionist doesn't know that diamond status allows to have a free breakfast, even showing booking details in the Accor app didn't help. The provided room was hardly reachable in the end of the building with elevators and stairs. I used to have a constantly great service from any Accor hotel in any country, but my experience in Frankfurt was unfortunately exceptional( Next time I would choose another hotel in Frankfurt.

Dear Mr. G., Thank you very much for your visit and for taking the time to tell us about your experience at Ibis Frankfurt Centrum. We regret that your experience with our hotel and our service (check-in and breakfast) did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Catherine Sebai General Manager ibis Frankfurt Centrum Speicherstrasse 4 • 60327 Frankfurt • Deutschland T +49 (0) 69 27 30 30 • F +49 (0) 69 27 30 33 00 Ca… ibis.com • accorhotels.com

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Other web-users rate our hotel

  • 530 reviews 8.4/10 Location
  • 737 reviews 4.8/10 Room
  • 627 reviews 7.7/10 Service
  • 12 reviews 9.3/10 WiFi
  • 470 reviews 2.5/10 Comfort
  • 392 reviews 7.8/10 Breakfast
  • 242 reviews 7.3/10 Cleanliness
  • 22 reviews 8.7/10 Bar

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