ibis Frankfurt Centrum Hotel 3.5 stars

As above

The hotel was great and quite . I liked the location . Everything was reachable by foot and the main train station is just 5 minutes away by foot

Excellent location and was most accommodating.

I was there only 1 night, but I was content with service, room and everything else- I was delighted at the sight of your bees on the roof .... great idea!

My all around experience with this hotel was satisfying. But there was this young french lady at the reception, that probably has chosen the wrong profession! She was impatient, board and rude. But most of all I am disappointed with the loyalty program of All-Accor. My Husband is the one, hows name is on the membership card. He is a gold member. We usually travel together, and when I have to travel alone, he make all the reservations for me. But without him being present at the hotel, I can not use any of the facilities. As a couple, who is also working together, it dose not make sense for us to become individual members. All-Accor should have program for people like us. Otherwise I don't think that we will continue with this membership.

Quick friendly check in. Quiet and clean room looking down on the river Main.

The room and breakfast were excellent. The service was attentive.

It’s a good, well located budget hotel. The room was very clean on arrival and I was impressed with the daily housekeeping staff who kept our room very clean: it got a more thorough daily cleaning than in many hotels I’ve stayed at in the £250-300 a night range! Was pleasantly surprised at the room size (room 403) - similarly priced hotels in Paris for example rarely have room for a decent desk! It’s often a double bed and a couple of extra metres! I rarely bother to hang up all my clothes so lack of wardrobe space was not a problem and there was a small rail with plenty of hangers for clothes I did need to hang up. The bathroom is quite small but has everything you need with a decent shower and as I have long hair I was pleased there was a hairdryer. Front desk staff were helpful and smiley with excellent English and French. There were a couple of bar/front desk staff who were really lovely. I didn’t try the breakfast so can’t comment on that but it’s pleasant having a bar on site, which is also reasonably priced. Bar staff were fast serving and happy to chat when it was quiet: one helped me with my German language skills - Better than Google translate any day! The staff at the front desk were always happy to arrange a hot drink for me to drink downstairs or take to my room, which as there are no kettle facilities in-room was very much appreciated. There was one occasion where due to a misunderstanding I waited about ten minutes for service but due to the wait I was not charged for one of my drinks. I wasn’t over fussed as I wasn’t in a hurry but It’s nice they did this and the complimentary drink removed any minor inconvenience felt! Good customer service. Although inevitably the room doors, as fire doors, can be noisy closing if someone accidentally lets them go, the room was quiet and I couldn’t hear neighbouring rooms at all. When I return to Frankfurt later in the year I will stay at the hotel again. I haven’t stayed at a hotel in the approximate £60-80 a night price range and had such good service before- the hotel should be really proud of their staff, both bar/front desk and behind the scenes.

Good clean friendly hotel in the city centre easy walking distance from central railway station

Everything worked fine.

Small room/bathroom, but everything that you need is there. Location is very good.

It was Ok, but I have notice that it has gone down with cleanliness of the rooms and specially the breakfast room. I wanted to take a seat on one of the tables with benches and there was a little spot with marmalade on the cushion covered bench. I decided to clean it with a napkin and a little of the hot water for my tee, but to my surprise the napkin was absolutely black afterword’s. I did tell about the front desk, but they did not care so much.

overall ok. closer to road, made lots of road noise. Also, the air conditioning. ,it was just working for heating. Cannot cool the room. Called reception. Was told , just shut off the ac unit, the room will get cold. The room didnt get cold. Had to open the windows, but was increasing the road noise into the room. overall , couldn't get proper rest or sleep.

Very efficient helpful stay. Staff were more than accommodating.

Good staff, nice location