ibis Heidelberg Hauptbahnhof Hotel 3 stars

Customer review rating 4.1/5 3,548 reviews

ALLSAFE approved hotel

ibis Heidelberg Hauptbahnhof
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+ 18 Services

Hotel extras

  • Free wi-fi throughout the hotel

  • Central location directly by Heidelberg main station

  • Free parking

  • Air-conditioned rooms

  • 24-hour reception with multilingual staff

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • BreakfastPaying
  • 1 Bar(s)
  • Snack & beverage machine
Leisure and activities
  • Beach and water sports
  • Other sports activities
Business services
  • 3 Meeting room(s)
Information message

Hotel location

ibis Heidelberg Hauptbahnhof

Willy Brandt Platz 3
69115 heidelberg
germany

Tel: +4962219130

Fax: (+49)6221/913300

Check-in from 15h00

Check out up to 12h00

  • BUS :  33, 11, 41, 4 HAUPTBAHNHOF

  • BUS 33,11,41,4 :  BUS 33,11,41,4 HAUPTBAHNHOF

  • TRAM 1, 4 :  TRAM 21, 24 HAUPTBAHNHOF

  • TRAM :  1, 4 HAUPTBAHNHOF

  • By plane

    FRANKFURT RHEIN MAIN At 85km / 53.13 miles

  • By plane

    STUTTGART ECHTERDINGEN At 130km / 80.79 miles

  • By car

    AUTOBAHN 5 At 2km / 1.25 miles

  • By car

    AUTOBAHN 656 AUSFAHRT HD ZENTRUM At 0.5km / 0.31 miles

  • By train

    HAUPTBAHNHOF HEIDELBERG At 0.2km / 0.13 miles

GPS :49.403385, 8.677354

Congress centre

  • STADTHALLE HEIDELBERG 1.5 km / 0.93 mi
Congress centre

Your meetings and events

Use our conference area with state-of-the-art technology and great service. Two air-conditioned rooms with plenty of natural light can hold 80 or 50 people. Arriving by train is easy as the hotel is located close to the main train station.

Room descriptions and layouts

meeting rooms

From 1 to 28 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • Meeting room

  • Audio and video equipment

  • Day light

  • WIFI access

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Soundproofing makes your room a peaceful haven and you can enjoy the ultimate in comfort in your Sweet Bed by ibis bed. All 170 rooms have individually adjustable air conditioning, free WIFI, TV with a wide range of Sky channels and a desk.

Standard Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with one double bed

  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
Rooms

Our restaurants and bars

ibis Bar

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Heidelberg Hauptbahnhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,548 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,648 reviews

Well located but very small rooms

Customer review rating 2.0/5

Akshay Business - 27/03/2021 Confirmed reviews ALL

People were nice and location too. Only issue was that our room provided to us was very small compared to our stay in other hotels.

Dear Mr. G., Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia - FO

Good location, but small room.

Customer review rating 4.0/5

Business T. Business - 13/01/2021 Confirmed reviews ALL

Everything was fine except the room being small even for ibis standards.

Dear Mr: B., Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia - FO

Nice room, cheap, near.

Customer review rating 4.0/5

Patrik S. Solo - 15/10/2020 Confirmed reviews ALL

Nice room and very near Hauptbanhof, good price and fast checkin.

Dear Patrik, Thank you for taking the time to share your feedback! We are very glad you had a nice stay with us and hope to welcome you back to our hotel very soon! Sincerely, Daliana - Front Office Manager

Good night's sleep

Customer review rating 5.0/5

Jeannette Friends - 28/09/2020 Confirmed reviews ALL

Just a quick one night's stay, but that is all I was looking for. The train station is a distance from the Altstadt, but since we were getting out of the car it felt nice to walk instead of taking a tram. On the way home of course we had other thoughts ... Parking spaces were tight and many were inaccessible because other guests had parked over the line, but I guess you get what you pay for. :) The heater worked, which is good to know, but our room was way hotter than we prefer and by the time we found the thermostat it took quite some time to cool down.

Well located, friendly staff, great service

Customer review rating 4.5/5

Elena K. Business - 24/09/2020 Confirmed reviews ALL

Every time I visit your hotel I am extremely satisfied. Your strongest merit is your kind and friendly staff. They are always eager to help and always with a smile.

its located near the station

Customer review rating 1.5/5

Fatema A. Solo - 13/09/2020 Confirmed reviews ALL

there is no mosquito net in the window. therefore i ended up with a lot of bites on my hand s

Great room

Customer review rating 4.5/5

Anonymous Friends - 01/09/2020 Confirmed reviews ALL

Good service, location, beautiful room, good price

Well located and cleaned room

Customer review rating 4.5/5

Anonymous Friends - 29/08/2020 Confirmed reviews ALL

You've got what you need

Good location with good public transport, staff very friendly

Customer review rating 4.5/5

Tim Couples - 28/08/2020 Confirmed reviews ALL

After a long trip we had a very warm welcome at check in.. enough Information was provided and the staff was truly interested. Rooms and hotel where very clean and updated.

Next to Central Railway Station

TripAdvisor rating 3.0/5

HeikkiTravellingFIN 24/08/2020 TripAdvisor review

Location is good in case You are travelling either with train or by car and don't need to visit by foot the city centre, which is 2,5 kilometres away. The rooms are ok and service was smooth. We did not have any breakfast.

Easy to find,free parking useful a bit far from old town though

Customer review rating 4.0/5

David Families - 21/08/2020 Confirmed reviews ALL

Friendly staff, clean rooms

Dear Mr. C., We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Gerwik - Rezeption

Safe stay in a nice city

Customer review rating 4.0/5

Robert Couples - 10/08/2020 Confirmed reviews ALL

Overall, the hotel was good, the staff was very friendly and we got a beautiful room, which seemed to me like a free upgrade. It was a bit noisy in the early morning due to doors opening and closing all the time, I'm not sure if due to some other guests. In terms of safety, sanitizers could be found in open areas and the everyone was wearing masks.

Dear Robert, We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback, especially to hear you appreciated our friendly staff and the extra safety and hygiene measures we are practicing at the time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daliana - Front Office Manager

Ok stay

Customer review rating 3.5/5

Sophie Families - 02/08/2020 Confirmed reviews ALL

Good check-in process. We got three towels for our room but forgot them, so we didn't have anything to use the next morning. Checkout process was cold. Got someone coming in the room to ask us to leave in 10 mins. I mean you're with young kid so you're a bit slow.

Dear Mrs W., We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. We do apologize for the hurried check out! Of course we should show more patience in cases like these and this is something we will communicate to our staff. Thank you again for sharing your experience, and we hope your next visit will be a more pleasant one Sincerely, Daliana Dragutescu - Front Office Manager

Lack of standard procedures

Customer review rating 2.0/5

Jenny Business - 18/07/2020 Confirmed reviews ALL

I do not feel reassured the staff is really trained in hygiene topics. I was totally irritated that every staff has his/her own procedure to do towel exchange. It went from throwing to me to handing it over to me in gloves – which had been used to put trash into the trash bin before. It felt a bit like my last youth hostel experience during Covid-19: No cleaning of the room in between pick up your own towels and bring out your trash. And asking for toilet paper, I had to ensure to the lady at the front desk that there was no second roll in the bathroom before I got it. That was quite weird too.

Dear Ms. L., Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We understand you disatisfaction with the lack of complicance in procedures used to hand guests items they require. We will address the issue with our reception staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity tomake a better impression in the near future. Sincerely, Daliana - Front Office Manager

Great hotel near the train station

Customer review rating 4.0/5

Mike Couples - 15/07/2020 Confirmed reviews ALL

Very clean and well organised hotel. Parking outside was no problem. It was a shame there was no breakfast.

Dear Mr W., We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback and we are very glad to hear you were positively impressed by our clean rooms. Thank you again for sharing your experience, and we hope your next visit will be even better as soon as we can serve breakfast again. Sincerely, Daliana - Front Office Manager

reliable

Customer review rating 4.0/5

Mike Business - 13/07/2020 Confirmed reviews ALL

It was a good stay. The employees were friendly. I did not like that I had to use the whole voucher (I had booked a 2 night stay in May when the hotel was closed and I could not travel anyway). I only wanted to stay one night but had to stay two to use the voucher. Next time I will look at other options.

Dear TOBIAS B., Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry that you only slept with us for one night and unfortunately did not have an alternative date because we could not change the voucher We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Manager

good stay

Customer review rating 4.5/5

Ralf Solo - 08/07/2020 Confirmed reviews ALL

nice and convenient stay; good locker area for my bicycle;

Dear RALF S., We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager

Excellent 3-Star Hotel in Heidelberg, Adjacent to the Hauptbahnhof

Customer review rating 4.5/5

Roy H. Business - 24/03/2020 Confirmed reviews ALL

Stayed In Ibis Heidelberg Hauptbahnhof for 3 nights of business trip to nearby town and it was definitely the right choice. Being located adjacent to Heidelberg Hauptbahnhof, Ibis gives easy access in reaching nearby areas. While it is not really in Heidelberg's historical city center, it's only a short 10 minutes tram ride from the center and its attractions. The Hauptbahnhof itself offers some options for eating so it's safe to say that finding some food will not be an issue. Check-in process was efficient in a nicely designed lobby. Although the lobby is a bit small, it was not a big issue as the nature of the hotel means people come and go at rather random time, depending of the train schedule. The room is as what you would expect from standard Ibis, a bit small, but clean and functional. It did seem that the rooms, as well as the overall hotel, has recently been renovated as it featured the latest Ibis design and bedding, which I personally liked. Breakfast is good albeit pretty standard, cold cuts, bacon, egg, etc. The breakfast room, serving also as a bar during the evening, is well designed and is my favorite part of the hotel. Overall I had great stay in Ibis Heidelberg Hauptbahnhof and would definitely be my first choice when I come back in the area.

Dear ROY, We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback. You guessed right! We have recently renovated our hotel and we are happy to hear you like the new design, especially the bar area. We like it too and it's nice to hear it was your favorite part of the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daliana Dragutescu - Front Office Manager

Excellent 3-Star Hotel in Heidelberg, Adjacent to the Hauptbahnhof

TripAdvisor rating 4.0/5

royhi Business - 24/03/2020 TripAdvisor review

Stayed In Ibis Heidelberg Hauptbahnhof for 3 nights of business trip to nearby town and it was definitely the right choice. Being located adjacent to Heidelberg Hauptbahnhof, Ibis gives easy access in reaching nearby areas. While it is not really in Heidelberg's historical city center, it's only a short 10 minutes tram ride from the center and its attractions. The Hauptbahnhof itself offers some options for eating so it's safe to say that finding some food will not be an issue. Check-in process was efficient in a nicely designed lobby. Although the lobby is a bit small, it was not a big issue as the nature of the hotel means people come and go at rather random time, depending of the train schedule. The room is as what you would expect from standard Ibis, a bit small, but clean and functional. It did seem that the rooms, as well as the overall hotel, has recently been renovated as it featured the latest Ibis design and bedding, which I personally liked. Breakfast is good albeit pretty standard, cold cuts, bacon, egg, etc. The breakfast room, serving also as a bar during the evening, is well designed and is my favorite part of the hotel. Overall I had great stay in Ibis Heidelberg Hauptbahnhof and would definitely be my first choice when I come back in the area.

perfect for a short stay

Customer review rating 4.5/5

Dafar Families - 08/03/2020 Confirmed reviews ALL

very convenient location, helpful staff, good facilities. However, too much noise from the room's radiator, made sleep problematic...plus lots of traffic noise when window was open for some fresh air - rooms at the back would probably be a better choice.

Dear dafar, thank you for taking the time to write a review after your recent stay with us. We are glad, that you highlighted our convenient location as well as our staff. We deeply would like to apologize for the inconveniences caused by the heating system in your room during your stay and we will for sure look into this issue. We would be glad to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

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