ibis Gent Centrum Opera Hotel 3 stars

Stayed at the IBIS Opera Centrum by mistake (I meant to book the IBIS Kathedral). The room was rather small but newly refurbished, so that was fine. The bed was very comfortable. I found the cube with sockets and USB ports very helpful. The bathroom was tiny; I am very petite was was still banging in the walls; would not be suitable for some by tall or large. The worst for me was the cigarette smoke smells in the corridor outside my room, which also permeate in the room.

As a tourist the location is very good because (if you want) it is possible to walk to all the main sights. The staff were always very helpful, polite and always friendly. This made a very good impression. We would recommend the Ibis to our friends without reservation.

This is a good location: by a tram stop, near the old centre. I also found the staff very friendly. However beyond that this was a rip off, even for a budget hotel. The walls and doors must be paper thin, as I could hear my neighbours arriving, leaving, talking, shouting into their phones. Work was being done upstairs from about 8am so no chance of a lie in. The room was clearly very energy efficient as it was roasting. Combined this meant I barely slept.

Great location, staff were friendly. I would of liked warning that there was building work across from my room so as I could have brought ear plugs but I cannot fault the hotel.

The reception staff were exceptional. They advised which restaurants to book then made the booking. This made a big difference to our experience in Gent. The room was clean, albeit small, but that was not a problem as we did not spend much time in it.

Excellent customer service, arrived early & were able to check into our room before 11. We had helpful staff at every stage of our stay & one staff member helped us carry our luggage down to the car park.

Good stay; very friendly and helpful staff. However: building works noise was very pronounced and disruptive. The rooms are small but I guess ok for an inner-city hotel. They have recently been updated but in our room it was all too evident that this was a smoking room, and the unpleasant smell was still very clearly there. An opportunity missed!

Room was perfectly confortable for 1, my host george was excellent in guiding me through my experiance of gent, and Damien the bartender was second to non for both service and entertainment

The room was clean, a good size and had a good design. Beds were comfortable but had two single beds instead of a double. When we checked in, there was loud drilling coming from a nearby room. Which frustratingly started up again at 8.30am— Too early when people are on holiday! Not relaxing.

Initially I booked a 2-night stay which I extended to 3-nights. Although I was warned that there was construction in the building next store it did not interfere with my stay. I was provided earplugs which I fortunately did not need to use. The staff was extremely friendly and helpful. Excellent front desk manager and attentive Bar Server. The hotel appeared to be newly renovated and I was shocked it was only rated as 2-star on the front entrance. I think it is much better! Good location and value for money. I will book again on my next visit.

This hotel is great for the location, however the rooms are extremely thin walls - we could hear everything in the corridors and in other rooms - i hope with the recent renovations that soundproofing is considered!

The renovated rooms are a great improvement.

When I first walked in, it took five minutes for someone to finally come out. She gave me a key card that looked like it had been beaten with a bat and stomped on. When I walked in, the room was so small the door immediately hit the bed and I had to slide in. I went to grab the water on the table, but it was already have drank. There were candy wrappers on the desk too, which had been consumed. I walk into the bathroom and could barely fit in the doorway let alone on the toilet. When I went to wash my hands, it turned out there was no soap (no surprise). There was on bath towel and a floor towel, that was it. This was a very disappointing stay.

Quiet place to sleep.

it is always nice to arrive at Ibis Opera Gent, after a long tiring journey. The staff is welcoming, and provides a personalised service. they are always willing to help.