ibis Birmingham New Street Station Hotel 3 stars

Customer review rating 4.1/5 8,972 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Birmingham New Street Station
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+ 15 Services

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Birmingham New Street Station

  • Ideal place for night out with number of pubs & clubs

  • 15 minute drive to Cadbury World

  • Conference & Meeting Rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 7 meeting room(s)
  • Copy/print service available
Information message

Hotel location

ibis Birmingham New Street Station

21 Ladywell walk
Arcadian Centre
B5 4ST
birmingham
united kingdom

Tel: +441216199000

Fax: (+44)121/6226020

Check-in from 14h00

Check out up to 12h00

  • ALL BUSES C.CENTRE BOUND :  CITY CENTRE

  • By plane

    BIRMINGHAM INT AIRPORT At 19.31km / 12 miles

  • By plane

    COVENTRY AIRPORT At 48.28km / 30 miles

  • By plane

    EAST MIDLANDS AIRPORT At 104.6km / 65 miles

  • By car

    M 42 / JUNCTION 4 At 12km / 7.5 miles

  • By car

    M5 / JUNCTION 3 At 9km / 5.63 miles

  • By car

    M6 / JUNCTION 6 At 8km / 5 miles

  • By train

    NEW STREET STATION At 0.5km / 0.31 miles

  • By train

    SNOW HILL STATION At 2.5km / 1.56 miles

GPS :52.475146, -1.896525

Companies

  • DELCAM INTERNATIONAL 4.83 km / 3.0 mi
Companies

Your meetings and events

Modern and well appointed, our Birmingham meeting rooms are hard to beat. From a bright, 120-capacity space to a compact boardroom, we can cover all your meeting room needs, including buffets, drinks, flipcharts and free fibre Wi-Fi.

meeting rooms

From 1 to 120 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 13 / 140 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Twin room with 2 beds

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Family room with 1 double bed + 1 single bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

00:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Birmingham New Street Station

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

8,972 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,228 reviews

Well located, good stay, poor breakfast

Customer review rating 4.1/5

Abbie G. Friends - 10/08/2020 Confirmed reviews ALL

Great location in the heart of Birmingham, nice small rooms. However, let down on breakfast, we paid extra to receive the breakfast and was NOT told at any stage of booking the reduced menu nor upon arrival. If we’d have know we would have not paid extra for the breakfast. The pan au chocolate was bite size and neither of us actually like pastries. It definetly ruined the visit and if we were to book again we’d highly avoid the breakfast extra option.

good location

Customer review rating 4.1/5

Tom J. Families - 08/08/2020 Confirmed reviews ALL

comfortable

Good location. Wouldn't stay again though

Customer review rating 4.1/5

Stephen D. Business - 08/08/2020 Confirmed reviews ALL

Room was extremely small. No hangers in wardrobe. Had to ask for them to be provided. The thinnest plastic cups provided as use for hot drinks. Totally unsuitable, and dangerously thin. Room was extremely warm, and cooling blower nowhere near good enough to cool the room Staff refused to honour free drinks tokens i had saved from previous Ibis visits. Stated they were out of date, when there is nothing on this on the tokens explaining this. I have been staying regularly in Birmingham every week for the last 3 months or so. I would never stay here again.

Good stay

Customer review rating 4.1/5

Paul L. Business - 07/08/2020 Confirmed reviews ALL

Staff are fantastic and so friendly, if it wasn’t for them I probably would go elsewhere. Hotel needs air con in this weather! I will return.

Good location

Customer review rating 4.1/5

Mike Solo - 06/08/2020 Confirmed reviews ALL

Shower door not water tight. Sticky floor in 316.

Great stay!

Customer review rating 4.1/5

Amber M. Families - 06/08/2020 Confirmed reviews ALL

Thank you for being so welcoming, I really enjoyed my stay and so did my daughter. Very close walking distance to the bullring and plenty of restaurants near by so we didn’t struggle to find somewhere to eat out. Any staff member we came across went above and beyond for us, especially when we had the issue on the first night with the noise from the room above us.. thank you for sorting that so quickly (literally within 10 mins) so we were able to get sleep after being on the go from 3.30am that day! Also, on the last day thank you for letting us keep the room a little longer since our flight was a late one. Great selection of breakfast on the takeaway tray and very easy to order. I also love the whatsapp set up, very easy to contact hotel reception. Will definitely be returning to Birmingham for Christmas shopping this year and I will be staying in this hotel again.

Good stay

Customer review rating 4.1/5

Anonymous Couples - 04/08/2020 Confirmed reviews ALL

very happy friendly staff

Dear MAX T., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

poor for familys

Customer review rating 4.1/5

Gerry R. Families - 24/03/2020 Confirmed reviews ALL

I booked a family room. after the first night i found out the hard way that all the family rooms back onto a courtyard that is full of pubs and nightclubs thst plsy music until very late into the morning.

Dear Gerry R., Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Borkowska Assistant General Manager

Well located, tidy & comfortable.

Customer review rating 4.1/5

Martin S. Couples - 23/03/2020 Confirmed reviews ALL

A really nice comfortable stay. Superb location. Super quick smooth check in. Tidy nice room.

Dear Martin S., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager
Customer review rating 4.1/5

M. H. Couples - 22/03/2020 Confirmed reviews ALL

In view of this troubling times staff were very friendly.

Dear M. H., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

Well Located but outside sign confusing

Customer review rating 4.1/5

Alison R. Business - 16/03/2020 Confirmed reviews ALL

Stayed one night as attending a conference onsite. room clean and comfortable. Located well for a choice of foods.

Dear ALISON R., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rob Smith

Comfortable and clean

Customer review rating 4.1/5

Arie Business - 16/03/2020 Confirmed reviews ALL

Perfect location for business trips, good bed, TV and WiFi. Helpful staff.

Dear ARIE D., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rob Smith

Good location, clean

Customer review rating 4.1/5

L I. Friends - 15/03/2020 Confirmed reviews ALL

Hotel clean, friendly staff and made to feel welcome. Will stay again if in Birmingham.

Dear LISA I., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rob Smith
Customer review rating 4.1/5

Anonymous Business - 14/03/2020 Confirmed reviews ALL

Poor value - budget hotels have better standards but too expensive. I will not be back

Dear RAYMOND M., Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rob Smith

Friendly helpful team

Customer review rating 4.1/5

Collete Business - 11/03/2020 Confirmed reviews ALL

Stayed over night for a conference in the morning, staff were friendly and helpful from the moment of arrival. I was amazed at how quiet the hotel was during the night for a city centre hotel.

Dear COLLETE F., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rob Smith

Excellent hotel and location

Customer review rating 4.1/5

Anonymous Couples - 11/03/2020 Confirmed reviews ALL

Excellent service from reception staff. Very professional and helpful

Dear Linda B., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rob Smith

Pleasant stay

Customer review rating 4.1/5

Anonymous Friends - 11/03/2020 Confirmed reviews ALL

The hotel was nice and clean. The staff very friendly and courteous. Breakfast is more than sufficient and good. The location is great: loads of good restaurants within walking distance. Train station and major shopping just a few minutes away.

Dear ANNETTE S., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rob Smith

good location for bham institute

Customer review rating 4.1/5

Pete Couples - 11/03/2020 Confirmed reviews ALL

good clean hotel, reasonably priced, ideal location, and comfortable

Dear PETE L., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rob Smith

Good Stay

Customer review rating 4.1/5

Áine Friends - 09/03/2020 Confirmed reviews ALL

Myself and my sisters had an enjoyable overnight stay in the Ibis Birmingham New Street. Great location, fast and friendly service on our arrival

Dear Aine D., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rob Smith

Good location

Customer review rating 4.1/5

Susan N. Families - 08/03/2020 Confirmed reviews ALL

Good location, clean & comfy rooms, breakfast had a good selection of foods, all hot & fresh. Cleaning staff polite & helpful. Only downside was checking in, apart from a person serving in the bar area, there was no one else around for a good 10minute, by this time approx 15 people waiting to check in, when the only person serving at the bar came over she was helpful, and tried to get people checked in as quickly as possible but rooms where not ready, after another wait of 15minutes we where finally allocated a room. We enjoyed our stay and would use the hotel again.

Dear SUSAN N., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Im sorry to hear that check in was not up to par as normal with us, we do try to make sure rooms are ready on check in time, but sometimes it can be busy with housekeeping from the night before, and a room is ready but not on our system. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rob Smith

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