ibis Birmingham New Street Station

ibis Birmingham New Street Station 3 stars

Customer review rating (ALL Rating) 4.0/5 1,438 reviews

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Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Birmingham New Street Station

  • Ideal place for night out with number of pubs & clubs

  • 15 minute drive to Cadbury World

  • Conference & Meeting Rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Birmingham New Street Station

21 Ladywell walk, Arcadian Centre
B5 4ST BIRMINGHAM
United Kingdom

GPS:52.475146, -1.896525

Telephone +44 121 619 9000

Fax +44 121 622 6020

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Your meetings and events

Modern and well appointed, our Birmingham meeting rooms are hard to beat. From a bright, 120-capacity space to a compact boardroom, we can cover all your meeting room needs, including buffets, drinks, flipcharts and free fibre Wi-Fi.

Room descriptions and layouts

7 

meeting rooms

From 1 to 120 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,438 reviews

TripAdvisor Rating  3.5/5  2,380 reviews

Good location. Terrible service

Customer review rating 1.5/5

John W. Friends - Confirmed reviews ALL

Arrived around midnight. Two staff members at bar. Only one serving. Ignored 10 minutes before checked in. I had booked double, was allocated twin. Asked to be moved. No doubles available. The beds were pushed together, but they slid apart. The mattresses have zips to connect. No one bothered. Noise levels dreadful from outdoor dj in Arcadian.

Handy fr Chinatown

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Good value for money, breakfast very good. Bathroom not so good - tiny and a bit of a smell and our room didn’t have a very good view. But the location was handy - 5 mins walk from New Street station and the staff were very polite and helpful.

Thank you for taking the time and trouble to complete a survey following your recent stay at Ibis Birmingham New Street. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Ibis Birmingham New Street in the near future. Yours sincerely, Dayana Kancheva Assistant General Manager

Good location and perfectly adequate stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Room was well presented, if a little compact and tired. Breakfast was pleasant and staff were attentive and approachable.

We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayana Kancheva Assistant General Manager

Good location

Customer review rating 5.0/5

Tom W. Friends - Confirmed reviews ALL

We have stayed in Ibis Birmingham New Street in the past with friends and as before found the staff very pleasant and helpful. The hotel is clean and warm throughout. I have seen reviews people have posted complaining about noise from a nearby nightclub but we did not experience this noise even though we had front facing rooms, the only noise was from inconsiderate guests returning in the early hours and making a rumpus in the hallway. Will definitely stay here again.

Dear Tom W., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayana Kancheva Assistant General Manager

Worst stay ever

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Staff was lovely but the room wasn’t very clean was the worst stay ever won’t be staying here again

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Other web-users rate our hotel

  • 1,646 reviews 9.1/10 Location
  • 2,148 reviews 5/10 Room
  • 1,911 reviews 9/10 Service
  • 35 reviews 7.5/10 WiFi
  • 1,341 reviews 2.9/10 Comfort
  • 846 reviews 6.6/10 Cleanliness
  • 563 reviews 7.8/10 Breakfast
  • 242 reviews 9.2/10 Bar

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