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ibis Birmingham New Street Station Hotel 3 stars

Customer review rating 4.1/5 9,464 reviews

ALLSAFE approved hotel

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ibis Birmingham New Street Station
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+ 15 Services

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Birmingham New Street Station

  • Ideal place for night out with number of pubs & clubs

  • 15 minute drive to Cadbury World

  • Conference & Meeting Rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Birmingham New Street Station

21 Ladywell walk
Arcadian Centre
B5 4ST birmingham
united kingdom

Tel: +441216199000

Fax: (+44)121/6226020

Check-in from 15h00

Check out up to 12h00

  • ALL BUSES C.CENTRE BOUND :  CITY CENTRE

  • By plane

    BIRMINGHAM INT AIRPORT At 19.31km / 12 miles

  • By plane

    COVENTRY AIRPORT At 48.28km / 30 miles

  • By plane

    EAST MIDLANDS AIRPORT At 104.6km / 65 miles

  • By car

    M 42 / JUNCTION 4 At 12km / 7.5 miles

  • By car

    M5 / JUNCTION 3 At 9km / 5.63 miles

  • By car

    M6 / JUNCTION 6 At 8km / 5 miles

  • By train

    NEW STREET STATION At 0.5km / 0.31 miles

  • By train

    SNOW HILL STATION At 2.5km / 1.56 miles

GPS :52.475146, -1.896525

Companies

  • DELCAM INTERNATIONAL 4.83 km / 3.0 mi

Hotel services

FOGGS

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
Meetings/Events
  • 6 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 159 rooms
    • 4 rooms for people with reduced mobility
    • 5 family rooms
    • 10 connecting rooms
    • 159 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • English
    • Spanish
    • Polish
    • Portuguese
    • French
    • Italian
    • Russian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • On Site Car Park Additional charge
    • On site
    • 30 parking spaces
    • Private
    • Parking opened 24/7

Your meetings and events

Modern and well appointed, our Birmingham meeting rooms are hard to beat. From a bright, 120-capacity space to a compact boardroom, we can cover all your meeting room needs, including buffets, drinks, flipcharts and free fibre Wi-Fi.

Room descriptions and layouts

7 

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews for
ibis Birmingham New Street Station

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

9,464 reviews

TripAdvisor Rating 3.5/5

2,275 reviews

good location

TripAdvisor rating 3.0/5

stewuu 16/10/2021 TripAdvisor review

The hotel is good in location. Very close to china town if you want to taste chinese food. Walking distance to coach station, new street rail station and bullring and new street shops. The reception is also very efficient.

Noisy

Customer review rating 2.0/5

Rosie Business - 14/10/2021 Confirmed reviews ALL

Other guests shutting their doors loudly in the night and noisy nightclubs outside. It was very hot and I couldn't open the windows for ventilation, due to the noise. The Air con was also, not very effective and noisy. Luckily I had some ear plugs, which helped me get some sleep at least. Staff were all very friendly and helpful and location was good for the station.

Dear Rosie, Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dayana Kancheva Front Office Manager

Good location next to the Bullring/CHinatown and Gay Village.

Customer review rating 4.0/5

Anonymous Friends - 14/10/2021 Confirmed reviews ALL

Lobby has been decorated to a modern style. Outside of the hotel looks grimy and other parts feel a bit older. Room was very clean. Breakfast was quiet and has a good but basic selection of fried foods and toast, pastries, teas and coffees (machine).

Thank you for taking the time and trouble to complete a survey following your recent stay at Ibis Birmingham New Street. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Ibis Birmingham New Street in the near future. Yours sincerely, Dayana Kancheva Front Office Manager

Can’t fault it for the price

TripAdvisor rating 5.0/5

holsarethebeest 14/10/2021 TripAdvisor review

Clean and tidy, friendly welcoming staff, bed was comfy, shower decent. Great location for central Birmingham and great price. Not the height of luxury but perfect for our overnight stay to see concert. Nothing to complain about!

Good stay.

Customer review rating 4.5/5

Francis C. Solo - 13/10/2021 Confirmed reviews ALL

Efficient, clean, good breakfast.

Dear Francis C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dayana Kancheva Front Office Manager

Welcoming, good location, clean, fast wi-fi

Customer review rating 4.0/5

Ingrida Solo - 13/10/2021 Confirmed reviews ALL

I liked the location and my room. The shower was a bit runny, but it did not bother me too much. The room was prepared clean. Staff, including maintenance, was very nice and welcoming (my special thanks go to Amanda, I hope I remember her name correctly), although I did have to ask various members of the staff to call for the maintenance twice, so in the future that could improve. The only thing I did not appreciate is the hotel not having the landline phone. I do not use whatsapps and alike, and for European guests messaging costs extra. It is also a bigger burden on the staff, and it excludes something like a wake-up call, which is useful for early flyers. But overall, I am very happy I chose this hotel, and really liked my room.

Dear Ingrida, We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayana Kancheva Front Office Manager

Good stay friendly staff

Customer review rating 5.0/5

Rob Couples - 12/10/2021 Confirmed reviews ALL

Friendly amd informative staff. Clean rooms and nice bar area. Would've been better if the carpaek was better advertised when booking otherwise I wouldn't have wasted my money getting the train.

Dear Rob, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dayana Kancheva Front Office Manager

Great stay, friendly staff

Customer review rating 5.0/5

L. J. Friends - 12/10/2021 Confirmed reviews ALL

Very clean room, staff very helpful

Dear L. J., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayana Kancheva Front Office Manager

Great place great location great staff.

Customer review rating 4.5/5

D. (. D. Friends - 11/10/2021 Confirmed reviews ALL

Had a great weekend 8th-10th October. Very clean lovely and friendly staff. Food and drinks (yum)

Dear D. (Dublin D., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayana Kancheva Front Office Manager

Mixed stay - room next to night club so hardly any sleep. Breakfast cold

Customer review rating 3.0/5

Lisah Families - 11/10/2021 Confirmed reviews ALL

Good parking under the hotel, reception staff lovely, Hotel room way too hot and by a nightclub so loud music until early in the morning. Breakfast cold.... We asked for quiet room on a low floor, and we got a room on the top floor next to night club!

Dear LisaH, Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis. Please do not hesitate to contact me during your next visit. Sincerely, Dayana Kancheva Front Office Manager

In a lively area handy for bars clubs and restaurants.

Customer review rating 4.0/5

Robert G. Friends - 11/10/2021 Confirmed reviews ALL

Easy on line check friendly receptionist and handy car park.

Dear Robert G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dayana Kancheva Front Office Manager

Great location and setup

Customer review rating 4.5/5

Paul Friends - 11/10/2021 Confirmed reviews ALL

Very positive overall

Dear Paul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dayana Kancheva Front Office Manager

Good location for Hippodrome Theatre

Customer review rating 4.5/5

Mike S. Families - 11/10/2021 Confirmed reviews ALL

Good, reasonably sized rooms. Overall they appeared clean, except for a slight margin of dusty carpet next to all the walls. Problems with swipe card not working, staff insisted on re-using the same card (3 times) which then failed again every time after 1 or 2 uses, probably due to a worn out magnetic strip. Not good, being stuck outside room and to keep having to go to reception to get the card re-done. Staff were all very friendly, however sometimes a bit thin on the ground. When we first arrived there was a 15 minute wait to check in since 3 staff appeared to be in a lengthy meeting near the bar in reception, leaving only one person on reception. Good value for money, we would come again (hopefully they might have some new door key-cards).

Dear Mike S, We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayana Kancheva Front Office Manager

good location

Customer review rating 5.0/5

Mick Couples - 08/10/2021 Confirmed reviews ALL

Good location, Friendly helpful staff.

Dear Mick, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dayana Kancheva Front Office Manager

Good location for city centre

Customer review rating 3.0/5

Anon Business - 08/10/2021 Confirmed reviews ALL

Shower room rather small but adequate. Beware which side of the hotel your room is situated. There is a night club on one side that is pumping out beats until 02:30. Breakfast buffet really disappointing - dried scrambled egg, bacon fit for repairing shoes and sausages barely warm. The staff must have been aware as I was not charged even without my complaining. Apart from that it suited my one night stay and the car park is very useful - all city parking is expensive!

Dear Anon, Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with our breakfast team and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dayana Kancheva Front Office Manager
Customer review rating 5.0/5

David E. Business - 07/10/2021 Confirmed reviews ALL

Great experience would recommend, friendly staff

Dear David E., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayana Kancheva Front Office Manager

Comfy & friendly hotel.

Customer review rating 4.5/5

Katharine D. Business - 07/10/2021 Confirmed reviews ALL

This hotel is in a good location and was just what was required whilst attending business meetings & a conference at the NEC.

Dear Katharine D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dayana Kancheva Front Office Manager

superb staff

Customer review rating 5.0/5

Chris S. Business - 07/10/2021 Confirmed reviews ALL

cannot praise the staff highly enough Nice friendly hotel

Dear chris s., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dayana Kancheva Front Office Manager

Well located, good stay.

Customer review rating 4.5/5

Rebecca P. Friends - 06/10/2021 Confirmed reviews ALL

Room 434, clean, comfortable, noisy at night as backs onto the Arcardian. Room keys can play up unlocking the room, the staff very pleasant and helpful. Overall a pleasant stay for a night out in Birmingham.

Dear Rebecca P., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Dayana Kancheva Front Office Manager

Wednesday 8th September 2021

TripAdvisor rating 4.0/5

charliepatmore 12/09/2021 TripAdvisor review

The receptionists on shift on the Wednesday (around 5pm ) was amazing customer service, so very kind. I would definitely recommend stay here, I stayed here for 5 weeks for business purposes, reasonable price.

Dear charliepatmore, Thank you very much for your kind feedback. We are glad that our reception team made you feel welcomed upon arrival and that you enjoyed your stay. We all look forward to welcoming you back in the near future. Kind Regards, Dayana Kancheva Front Office Manager

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