Mercure Bordeaux Aeroport Hotel

Mercure Bordeaux Aeroport Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,615 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 750m² fully renovated meeting spaces

  • Fitness room

  • Airport shuttle available from 7am to 7pm Monday to Friday

  • Refined dining with local flavors

  • Secure parking and green spaces with outdoor pool

Hotel location

Mercure Bordeaux Aeroport Hotel

1 avenue Charles Lindbergh
33700 MERIGNAC
France

Telephone +33 5 56 34 74 74

Fax +33 5 56 34 30 84

Contact email

  • By plane

    BORDEAUX MERIGNAC At 0km / 0 miles - Shuttle free

  • By car

    11 At 1km / 0 miles

  • By car

    11A At 1km / 0 miles

  • By train

    BORDEAUX ST JEAN At 12km / 7 miles

GPS:44.835513, -0.691978

Companies

  • COFINOGA 0 km / 0 mi
  • DASSAULT 5 km / 3 mi
  • SOGERMA 5 km / 3 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE SPIRIT

Our restaurant, which can accommodate up to 120 people, invites you to enjoy a relaxing atmosphere from Monday lunchtime to Friday evening.

Your meetings and events

Make getting together easier and more pleasurable by relying on our know-how to create a unique atmosphere of conviviality and well-being! With our 8072 sq. ft. (750 sq. m.) of meeting rooms, our hotel is the ideal venue for your meetings. You have access to free Wi-Fi, natural light, and the latest technology.

Room descriptions and layouts

15 

meeting rooms

From 1 to 220 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Choose a Standard Room or Superior Room with a wider range of services. You can travel from East to West thanks to the different decor on each floor.

Our guest reviews

Our guest reviews for
Mercure Bordeaux Aeroport Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,615 reviews

TripAdvisor Rating  3.5/5  719 reviews

Comfortable and convenient

Customer review rating 4.5/5

Keith Business - Confirmed reviews ALL

A comfortable upgraded room - thank you. Good breakfast. Friendly and efficient staff

Dear KEITH G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor breakfast (again!)

Customer review rating 3.0/5

Tony Couples - Confirmed reviews ALL

Friendly reception, Nice room although air conditioning cannot be adjusted. Bar very expensive. They always run out of hot food at breakfast which takes ages to be replaced.

Dear ANTHONY JAMES H., We thank you for taking the time to write to us following your stay at Hôtel Mercure Bordeaux Aéroport. We are sorry that the service and service did not live up to your expectations, and we ask you to accept our sincere apologies. Mercure hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. The restaurant manager was informed of this discomfort and, consequently, sensitized his staff. Waiting to welcome you soon, we ask you to believe, Madam, in the expression of our best sentiments.

Correct

Customer review rating 4.0/5

Candé Business - Confirmed reviews ALL

Correct

Dear CELINE C., Thank you for taking the time to share your customer experience. The entire Mercure Bordeaux Airport team will be delighted to welcome you for a future stay in our beautiful city! Sincerely,

Good location for a brief stay over only

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

Beautiful lobby, depressing rooms. Unsatisfactory Menu in restaurant. Would not stay again

Dear KATHRYN S., Thank you for taking the time to share your customer experience. Our hotel has been completely renovated in 2019. Tastes in terms of decoration are very personal and we understand that we cannot please everyone. Regarding our restaurant menu, we are sorry that it did not meet your expectations. Please note that we will soon change the current menu to offer new seasonal products. The whole team of the Mercure Bordeaux Aéroport will be delighted to welcome you during a future stay in our beautiful city!

Good stay excellent restaurant

Customer review rating 4.5/5

Kim Y. Couples - Confirmed reviews ALL

Very good experience. Hotel well located - we even walked from airport to here. Restaurant was even better than we had imagined for both dinner and breakfast.

Dear HELEN Y., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

very good stay

Customer review rating 4.5/5

Lionel G. P. A. Families - Confirmed reviews ALL

Excellent but air conditioning was not available

Hello Sir, Thank you for taking the time to share your customer experience. We apologise for the high temperature in your room. We have not yet switched on our air conditioning system at this time of the year. The entire Mercure Bordeaux Aéroport team looks forward to welcoming you on a future stay in our beautiful city!

Perfect

Customer review rating 5.0/5

C. Business - Confirmed reviews ALL

Superbe

Dear DRAZEN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located.

Customer review rating 3.5/5

Hmh Solo - Confirmed reviews ALL

A pleasant if underwhelmimg stay. I pre-confirmed my reservation that was supposed provide some kind of benefit at check-in it didn’t. There was no in room guide to the hotel or any of its services. When I called to ask whether they had room service they said yes. When I asked where I could find the menu I was told it was at the front desk?? When I explained that sort of defeated the purpose a menu was kindly delivered. The room was clean, the furniture was cheap. There was nothing wrong with my stay but it was pointed out that this was part of the same chain that owns Fairmont hotels I was shocked. Not because an airport hotel should be of that same level of excellent location, grandeur or options but none of the service levels or little touches that you expect from a Fairmont were evident.

Dear Madam, Thank you for taking the time to share your comments following your stay at our Mercure Bordeaux Airport. Indeed with the ALL Safe standards (Accor Label) we had to remove our room directory from the rooms for sanitary measures. We hope to be back to normal as soon as possible and we apologize for the inconvenience caused during your stay. We are part of the Accor group as the Mercure chain, however this group includes different categories of hotels from the most economical to the most luxurious. Our Mercure Bordeaux Airport is a 4 star hotel and not a palace like our dear colleagues of the Fairmont range. This explains our difference in terms of our services. We hope that despite these negative points, we will have the pleasure of welcoming you back to our Mercure Bordeaux Airport hotel. Sincerely,

Excellent early morning shuttle service into airport

Customer review rating 3.5/5

Helen Business - Confirmed reviews ALL

Room 217. A lot of noise from floor above. Is there a staff canteen above?

Dear TIMOTHY D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We don't have a staff canteen on the floors, maybe some noise comes from our linen rooms and we are sorry about that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located with friendly staff who speak many languages

Customer review rating 4.5/5

Kyoko Couples - Confirmed reviews ALL

Stayed here due to an early morning flight the next day, and wish I would’ve stayed longer! The decor in the common spaces and the room was so hip, modern, and trendy! The room itself was so spacious, especially for European standards. It was well-appointed with complimentary water, cookies, and a Nespresso machine, as well as luxurious Palais des Thes! The staff was incredibly helpful in booking cabs for us, and it was a nice treat they spoke our language.

Dear BRIAN B., We thank you for your feedback and we are delighted to read that you had a pleasant stay during your visit. We will be sure to pass on your compliments to our staff. We also thank you for your very positive feedback on our renovations and decoration. We look forward to welcoming you back to the Mercure Bordeaux Airport. Please accept, Sir, our best wishes.

Good stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Friendly and helpful staff, nice experience

Dear ANDREW H., We thank you for your kind comment and we are delighted that you had a pleasant stay during your visit. We will share your compliments with our teams. It would be a real pleasure to be able to welcome you again. Best Regards,

Great location; great staff

Customer review rating 4.5/5

John S. Couples - Confirmed reviews ALL

We enjoyed our overnight stay. The room was smart and comfortable. The evening meal was simple but very tasty. Overall, perfect.

Dear JOHN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Clean, convenient, hotel

Customer review rating 4.5/5

Paul W. Couples - Confirmed reviews ALL

Overnight with dinner

Good location

Customer review rating 4.0/5

David W. Couples - Confirmed reviews ALL

Pleasant overnight stopover on way to holiday in Cahors.

Dear DAVID W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Aéroport. We thank you for your kind comment and we are delighted that you had a pleasant stay during your visit. We will share your compliments with our teams. It would be a real pleasure to be able to welcome you again. We wish you a good holiday. Don't hesitate to take advantage of our park sleep and go offer for your next stay! Sincerely,

Good location

Customer review rating 3.5/5

Ek Couples - Confirmed reviews ALL

Good location right next to the airport + a comfy bed. Very average "4 star" would call more a 3 star+. Not a very good room service or late night snack menu especially as we arrived in form a late night flight.

Dear ELEANOR K., The Mercure Bordeaux Aéroport team would like to thank you for your comment. Your opinion is very important in order to always offer our customers the best possible service. As you have experienced, we do our best to ensure that our guests have a pleasant stay. We will of course take note of your comments in order to continuously improve. We look forward to welcoming you again.

Good location

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Not very good

Dear, Thank you for taking the time to share your opinion. Although we would have preferred your experience to have been more pleasant, your feedback is very important to us, as it helps us to improve our services on a daily basis. Therefore, we invite you to contact us directly via the following email address h1… in order to follow up on your complaint in a meaningful way by providing us with more details. If you give us the opportunity to regain your trust, we will be happy to offer you the best during your next stay.

Excellent!

Customer review rating 4.5/5

Mr N. H. Couples - Confirmed reviews ALL

Very pleasant in every way

Good day to you, sir, Thank you very much for your comment. Your opinion is precious to us and we are delighted to read that you enjoyed your stay. We will not fail to pass on your compliments to our teams who are doing their utmost to satisfy you. It will be a real pleasure for us to welcome you again at the Mercure Bordeaux Aéroport during a future stay in our beautiful city of Bordeaux!

Well located

Customer review rating 3.5/5

Michel B. Couples - Confirmed reviews ALL

The experience was overall good. The hotel is spacious and well maintained. Only disappointment was the quality of the restaurant. Food was disappointing (lack of taste. Eg. Burger way too dry, fondue de poireaux full of water/too liquid. Restaurant staff was understanding and nice but could not do anything as the problem is the kitchen and the “chef”..

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Good hotel but poor shuttle service

TripAdvisor rating 4.0/5

Jean K TripAdvisor review

Location, restaurant and room are good. We often use this hotel for that reason. However this time we waited more than 40 min for the shuttle, having called, and calling again the receptionist pretended the shuttle had passed several times, which was false.

Dear Sir, The entire Mercure Bordeaux Airport team would like to thank you for taking the time to give us your feedback. Your opinion is precious to us.We apologize for the exceptional waiting time during your arrival. We look forward to welcoming you again at the Mercure Bordeaux Airport. Please accept, Sir, the assurances of our highest consideration.

A being can change your stay

TripAdvisor rating 2.0/5

arnaudelvism TripAdvisor review

Very bad experience during the late reception in this hotel which I appreciate so much! And this, on two occasions in the same evening. Certainly distracted, this agent at the reception, but frustrating for me!

Dear Sir, The Mercure Bordeaux Aéroport team thanks you for your comment. Your opinion is precious to us. It is essential for us to offer our guests the best possible service throughout their stay. We apologize for the reception which did not live up to our values. We will be happy to welcome you again during a future stay in our beautiful city of Bordeaux !

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