Novotel Marne la Vallée Noisy le Grand

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Novotel Marne la Vallée Noisy le Grand 4 stars

Customer review rating (ALL Rating) 4.2/5 720 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • A 10-min walk from the RER A to Disneyland Paris or Paris

  • Air-conditioned hotel with a heated outdoor swimming pool and sunny terrace

  • Enjoy a simple, authentic cuisine in our GourmetBar,

  • 830m2 Convention Center, 220-seat conference hall, secure covered car park

Hotel location

Novotel Marne la Vallée Noisy le Grand

2 Allée Bienvenue
93885 NOISY LE GRAND
France

  • NOISY LE GRAND MONT D'EST:  RER A Mont d'Est

  • RER:  A NOISY LE GRAND

  • By plane

    PARIS ORLY At 20km / 12.5 miles

  • By plane

    PARIS ROISSY CDG At 30km / 18.75 miles

  • By car

    NOISY LE GRAND At 0.3km / 0.19 miles

  • By train

    MARNE LA VALLEE At 20km / 12.43 miles

  • By train

    NOISY LE GRAND At 0.2km / 0.12 miles

  • By train

    NOISY MONT D'EST At 0.55km / 0.34 miles

  • By train

    STADE DE FRANCE At 30km / 18.64 miles

GPS:48.838469, 2.542438

Companies

  • CARESTREAM 1 km / 0.62 mi
  • DGFIP 0.3 km / 0.19 mi
  • DIAC / RCI BANQUE 1 km / 0.62 mi
  • FESOFT 2.5 km / 1.55 mi
  • GROUPAMA 0.3 km / 0.19 mi
  • IBM 1 km / 0.62 mi
  • IKEA null km / null mi
  • LAVAZZA 1 km / 0.62 mi
  • POLE EMPLOI 1 km / 0.62 mi
  • THOM EUROPE 0.1 km / 0.06 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GOURMETBAR

It's all in the name! In our GourmetBar, you enjoy a simple, authentic universal or local cuisine. Our ingredients are local products... it's better for the taste buds and for the planet.

Our accommodation(s)

Spacious, with modern design & perfectly modular, the Novotel bedroom is a real living area with A/C & adapts to all needs. It has functional equipment combining modern decor, & high-tech. Discover our fully renovated Executive Rooms with contemporary design, air-conditioning and all the necessary equipment and services that will guarantee you a pleasant stay.

Our guest reviews

Our guest reviews for
Novotel Marne la Vallée Noisy le Grand

100% genuine reviews from our guests

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ALL Rating  4.2/5  720 reviews

TripAdvisor Rating  3.0/5  757 reviews

Reasonably well-located for a Disneyland visit

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

I stayed at this hotel with my wife and 5-year old daughter for 3 nights. We had previously stayed at ibis Marne-la-Vallée during a previous visit to Disneyland Paris. This time, however, I was surprised to be advised by the hotel that it was not possible for the three of us to stay in one room even if we did not require a separate bed and despite having done so in the past. This Novotel was a more upscale alternative with larger rooms containing a queen-size bed and sofa bed accommodating up to 4 people. Unlike ibis, however, which was only one RER stop away from Disneyland with the station right in front of the hotel, this Novotel is about a 20-minute walk away from an RER stop and 5 stops away (20 minutes) from Disneyland. You have to cross a road and walk through a community playground and mall parking lot before entering a mall with direct access to the RER station. At night the area outside the mall felt a bit dodgy. The upside is that this hotel is closer to central Paris, requiring only 25 minutes on the RER rather than 40 or so minutes from ibis. The hotel itself is a decent, standard Novotel, with key touches making it significantly more upscale than an ibis - proper air conditioning system working even outside the summer period, a mini bar, a water kettle with instant coffee and tea, and a water container which can be filled up from the Brita water filter in the corridor. The room is quite spacious and comfortable, although it was quite dusty. The bathroom is of the same mold as an ibis bathroom, except for some chrome touches to make it look a bit more premium, a shower cubicle with a small waterfall shower and Rituals shower gel dispensers. The lobby is very spacious, adding to its upscale feel. There is a basement parking garage but it is not connected to the hotel. The garage has no lift, so the hotel suggests that you unload any heavy luggage in front of the hotel before entering the garage. Parking costs EUR 12 per night. To avoid having to pay at the parking barrier every time you leave the garage, you can request an exit ticket from the reception and be charged for the parking upon checkout. Given our experience taking the RER to Paris on our first day, and having to walk through dimly-lit areas back to the hotel, we preferred to drive to Disneyland and the La Vallée Village outlet. Since we were three, and parking at Disneyland costs EUR 30 per day, it proved to be cost-effective to drive rather than take the RER. We also did not have to worry about catching the last 23:45 RER out of Disneyland after the end of the Disney Illumination show which starts very late at 23h. The hotel has a pool and outdoor lounge area but the pool was empty during our stay. It was in any event not hot enough to swim during our stay in early May. Breakfast was quite good, with bacon, scrambled eggs, pancakes, etc. I would preferred longer hours as it ended by 9:30 on weekdays and 10 on weekends and holidays. I was only provided one welcome drink due to my silver Accor membership, even though I had been offered drinks for my whole family at other Novotel, Mercure and ibis hotels. I was allowed a late checkout at 14h. While I rate the facilities positively, I rate their housekeeping quite negatively. I fortunately read upon arrival a note on the door that rooms would by default not be cleaned every day. This note was in relation to COVID-19, but with the current situation in France no longer entailing any measures, I found this to be a ridiculous protocol. I immediately informed the reception that I wanted the room cleaned every day. I’ve come across other reviews where people were not aware of this policy and complained about the room nor having been cleaned throughout long stays. I was not informed of this policy during check-in. On the second day, the room was cleaned but my daughter’s bed was not made. Glasses in the room and bathroom were not replaced, and a milk container I brought up from the lobby was not taken away. I informed the reception about my daughter’s bed which had not been made. On the third day, we had returned past midnight from a full day at Disneyland. I immediately noticed that one of my house slippers was missing. I informed the reception the following morning, which is when we were due to check out. I asked the reception to inquire of housekeeping whether they had noticed the missing slipper. While the slippers were fortunately of little value, it was quite irritating to have lost one which obviously requires that I purchase a new pair. I only wore the slippers in the room so it could only have been taken out of the room while the room was cleaned. One slipper is of no use to anyone, so it was clearly taken out by accident. When I inquired of the reception prior to checkout, I was told that there was no information regarding the missing slipper. All in all, this is a decent, upscale hotel for families who wish to visit Disneyland.

Good Stay

Customer review rating 4.0/5

José Families - Confirmed reviews ALL

Nice hotel well located, rooms are o.k. a little bit small for 2 adults and 2 children. As soon as they open the sofa to change it in to bed, you can almost no walk in the room. Personal friendly. And Parking lot, horrible, small, always full, dark, dusty and not cheap.

Well located

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

All good, except we didn’t get our bed sheets changed for 4 nights stay

Easy to find. Walking distance to train.

Customer review rating 4.0/5

Emma Families - Confirmed reviews ALL

Easy stay in a hotel located for train access to Paris and Disney

Non existent customer service

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Rooms were not cleaned properly. Had to ask someone to vacuum because it was not standard cleaning practice Housekeeping does not pay attention to basic services like towels. Toilet and bathrooms not cleaned at all for 7 days ( duration of our stay) Has to repeatedly ask for anything from room service / housekeeping The upside, everyone was friendly Won’t return to a Novotel, first time trying it out , disappointed Aircon did not work, someone from technical never arrived as promised Phoned

Happy with the stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

I had a fairly good experience at the hotel but did struggle with understanding a few things and the communication was not great on this front. For example, there is no folder in the room or QR code to take you to an information section that has all information readily available to you. For example, when bread and breakfast is, how to order room service etc. This was only minor though the room itself was clean and the bed very comfortable. The ability to change the hearing levels was also really helpful and the restaurant was delicious.

Dear NAOMI J., We very much appreciate your comments regarding your stay at the Novotel Marne-la-Vallée Noisy-le-Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay before Disneyland

Customer review rating 4.0/5

Gemma S. Families - Confirmed reviews ALL

Nice hotel, comfortable beds.

Dear GEMMA S., We very much appreciate your comments regarding your stay at the Novotel Marne-la-Vallée Noisy-le-Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great position. Comfortable. Fulfilled our requirements very well

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Check in well managed. Very satisfied with the room. Good breakfast.

Good location and price-quality

Customer review rating 4.0/5

Ct Families - Confirmed reviews ALL

We've stayed at this hotel a few years before and selected it again. Because it has a good location between Paris and Disneyland, there's also a shopping mall at walking distance. Our room was spacious and sufficiently clean. The underground parking seems secure with locked doors, but you have to exit the hotel to reach it. New are the charging stations (type 2 plug) for 1 EV and 1 Tesla, which are nice additions. Breakfast was good enough. Friendly staff who also speak English. Lots of hand gel dispensers everywhere for covid measures.

Familiar Staff, thin walls

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

The staff was friendly. The walls of the room were however very thin, I couldn't sleep at night because of the noise. Hearing people laughing and shouting in the corridor and in their rooms, even though I took the last room on the floor..

Dear JENNIFER, Thank you for taking the time to write to us following your stay at the Hotel-Restaurant Novotel Marne la Vallée Noisy le Grand. We are sorry that the service and delivery did not meet your expectations, and we ask you to accept our most sincere apologies. However, we continue to strive to improve our quality of service and we take good note of your comments. You also note the friendliness with which you were received by our staff and we will not fail to report it to our team. We also have excellent feedback on the privileged location of our establishment near major highways, halfway between Paris and Disneyland Paris and its calm. Once again, we thank you for your comments and hope to regain your confidence during a future stay. cordially The Hotel-Restaurant Novotel Marne la Vallée Noisy le Grand team; For the Hotel Manager

Dirty bathroom & unfriendly hosts

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

For 160€/night, the bathroom was not clean and washing gel was almost finished. You should bé ashamed of such presentation. The lady for breakfast réception I wanted information, she was behaving as if I asked something extraordinary. You call it 4* hôtel?

Dear AHMAD HAMID B., Thank you for taking the time to write to us following your stay at the Hotel-Restaurant Novotel Marne la Vallée Noisy le Grand. We are sorry that the service and delivery did not meet your expectations, and we ask you to accept our sincere apologies. However, we continue to ensure that we improve our quality of service and we take note of your comments. We also have excellent feedback regarding the privileged location of our establishment close to major motorways, halfway between Paris and Disneyland Paris and its calm. Once again, we thank you for your comments and hope to regain your confidence on a future stay. Regards The team at the Hotel-Restaurant Novotel Marne la Vallée Noisy le Grand; For the Hotel Manager

Nice and clean hotel

Customer review rating 4.5/5

Johan J. Families - Confirmed reviews ALL

We only stayed with 2 adults and two children for one night. There rooms were large and clean. Breakfast was complete.

Dear Mr J., We very much appreciate your comments regarding your stay at the Novotel Marne-la-Vallée Noisy-le-Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The reception desk

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Restaurants need improvement.

Perfect

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Very good, even the fire alarm at 7.30 am was funny !

Not the best!!!!

TripAdvisor rating 2.0/5

PenguinoYork Business - TripAdvisor review

Despite being an Accor Silver member, no welcome and membership not even acknowledged. Rooms booked were not available at check in (7pm).... Alternate configuration or room on a smoking floor was all that was available. Restaurant did not have the chosen meal at 7:30pm and no feasible alternate available. Joked with staff that not the best impression and the response was they like to maintain a similar standard in all areas. No ability to control the temperature in the room either so slept with window open next to the motorway. Only stay here if you absolutely have to.

Dear Customer, Thank you for taking the time to share your experience with us. We are sorry to hear that you did not enjoy your stay as we would have liked ... It is important for us to receive the impressions of all our customers, in order to evolve our offer and quality of service on a daily basis. Best regards, the reception

A very poor Novotel

TripAdvisor rating 2.0/5

Sean C Families - TripAdvisor review

I've stayed in a few Novotels and generally they're consistently good, this wasn't. When we arrived late evening there was no restaurant or room service available. The adjoining grill, due to close at 11pm, refused to serve my family of four at 10.30pm until we begged. They were incredibly rude throughout. There were buckets collecting leaks in the foyer. The rooms were small, dated, the toilet smelled of a men's urinal and there was no air conditioning... it was so hot we couldn't sleep, even after a long journey from the South of France. Breakfast was also disappointing. Largely sugary cereal and some cold meats. the hot option appeared to be the cold ham warmed up. Having stayed in the lovely Novotel Beaune the week before, this was a complete contrast. Wont be returning to this one.

Trip to Paris

TripAdvisor rating 4.0/5

Travel804132 Families - TripAdvisor review

A nice hotel at the out skirt of Paris city still well connected to the city center. very nice and helpful staff. Rooms with big and comfortable bed, Car park with reasonable rate (€12,00 for 24 hrs) and all other standard facilities. Value for money.

Not the Novotel Standart I am used to

TripAdvisor rating 3.0/5

karstenb554 Families - TripAdvisor review

I had used the online check-in in combination with my Accor Gold status and state in early check-in. Upon arrival the room was not ready and had been finished in a rush, resulting in the bins still been full and sweety rappers under the pull out sleep sofa. In the first, the rooms smelled fresh this was masked by the freshener used and developed a mouldy smell after a couple of hours followed by the smell of cigarette smoke (IT was a non smoking room) but that seems to be the norm in France, every morning we saw breakfast tablets in front of rooms filled with glasses full of cigarette butts. Otherwise the room was ok. The staff in general friendly. Breakfast if you can call it a breakfast felt, looked and tasted cheep. I had better breakfast in Ibis Hotels all over Europe. This was disappointing as we planned to have a full breakfast and set of to discover Paris and go for Dinner in the evening. So we had to change plans. On a positive note there is a shopping centre 400m away with great food, cafe and Bistro for very little money. Also the Hotel needs a full health check, I believe there is not one table in the restaurant which is standing straight or is not wobbling. The hallway carpets are dirty and the Hotel looks on many occasions run down. Also on a Side note, when you have Accor Gold Status you have certain privileges none of which have fulfilled. (Like room upgrade, welcome gift or high speed internet) Also was it not possible to book food or drinks on the room, so again here you miss out on collection status points. If you find all of this is nit picking this is a good hotel in a very easy travel location 20 min train to the front door of Disney Land and 30 min into Paris City-Center. On other note, and this is not only this Hotel but it drives me crazy. In each bathroom is a sign "we protect the environment if you need fresh towels drop them on the floor, for second use hang towels up" and still we received every day a fresh set of towels.

Dear Karsten, Thank you to take time to leave us a comment after your stay. We are really sorry you did not enjoy your stay with us. We took note about all the malfunctions you noted and we are working on it to improve us. Hoping to welcome you again.

Won't be staying there again

TripAdvisor rating 2.0/5

Edmond E Families - TripAdvisor review

Very hot rooms, horrible breakfast rude and disorganised staff. Room was not too bad but sofa bed was too springy to be comfortable. Was charged €2 for parking when leaving on the second day for some shopping and had to pay €24 on check out after 2 days. The reception was adamant i was not charged but saw charge on my bank statement. Overall assessment of the hotel. Not a typical novotel im used to.

Nice for a short stay - a bit dated

TripAdvisor rating 3.0/5

Andrew2018-review Families - TripAdvisor review

Stayed as a family for a trip to both Disney and Paris. Hotel is excellently located for both - 20min drive to Disney (hotel located with excellent access to the main highway), 30 min train to Paris. Station is 15min walk from hotel. Location to the station was our primary reason for choosing this hotel over other similar hotels in the area.Hotel staff were friendly and helpful during our stay.Not so good:Parking is limited on a first come first served basis chargeable at hotel. You have to get a ticket from reception each time you leave. However on the plus it is a underground car park.The hotel does not have air conditioning in the rooms and the hotel do not provide fans (we asked)Our room was a nice size but a little dated, when compared to the hotel entrance which been updated and looks nice.Drinks at the bar are very expensive €5.50 for half a pint is not reasonable. The breakfast is expensive at €16 per person with limited selection.On the whole we enjoyed our stay at the hotel which met our needs at the time.

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