Hotel Cerretani Firenze - MGallery 4 stars

Customer review rating (ALL Rating) 4.6/5 1,517 reviews

ALLSAFE approved hotel

Hotel Cerretani Firenze - MGallery
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+ 17 Services

Hotel extras

  • Take a break at the Il Michelangelo Bar

  • Light snacks in the lobby

  • The utmost in comfort and elegance

  • Central location in the heart of Florence city

  • ALLSAFE certified hotel by SGS

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Cerretani Firenze - MGallery

Via De Cerretani 68
50123 florence
italy

Fax: (+39)0552381312

Check-in from 14h00

Check out up to 12h00

  • By plane

    FLORENCE PERETOLA At 8km / 5 miles

  • By plane

    FLORENCE PISA GAL GALILEI At 110km / 68.75 miles

  • By helicopter

    A. VESPUCCI AIRPORT FLORENCE At 8km / 5 miles

  • By car

    FIRENZE CERTOZA At 8km / 5 miles

  • By car

    FIRENZE NORD At 8km / 5 miles

  • By car

    FIRENZE SUD At 8km / 5 miles

  • By train

    SANTA MARIA NOVELLA At 0.3km / 0.19 miles

GPS:43.773521, 11.252575

Companies

  • STRAW MARKET 0.6 km / 0.37 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

IL MICHELANGELO Non contractual photo

Traditional Tuscan cuisine and regional wines

Our accommodation(s)

Choose from 86 elegant rooms, including 1 suite, in this luxurious hotel in the center of Florence. Marble bathrooms, refined welcome gifts, minibars and room service create an inviting atmosphere in our luxurious accommodation.

Our guest reviews for
Hotel Cerretani Firenze - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,517 reviews

TripAdvisor Rating 4.5/5

749 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent séjour

Customer review rating 5.0/5

Od Couples - 09/01/2022 Confirmed reviews ALL

Tres satisfied, as always

Great staff made experience wonderful

Customer review rating 4.0/5

Allan Couples - 28/11/2021 Confirmed reviews ALL

Staff is great. 10/10 Everyone was friendly, accommodating and made us feel very welcomed. The room is also very nice. Large. Great view of the streets. While its noisy outside, the double windows block sound very well. The only down side to the experience is that the room had a slightly stinky odor. To staff: if you open the windows, in between the outside window and the inner window, the odor comes from the in between white flat padding.

Dear Mr. Allan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Good location

Customer review rating 3.5/5

Anonymous Solo - 08/11/2021 Confirmed reviews ALL

The people were very nice and helpful though they were unable to upgrade me. The room was relatively small compared to the other hotels I stayed in. But they were wonderful in letting me have a very late check-out. So overall it was good for a short stay.

Dear Mrs M., , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Nice location, average service

TripAdvisor rating 3.0/5

RBA1987 07/11/2021 TripAdvisor review

After five hours drive, we arrived at the hotel and the reception was insisting on the valet parking, he didn’t even finished the check in process with us and he jumps onto another clients who seems like complaining. In the end his colleague has to do the check in procedures for us so I have to restart explaining everything they need for the check in procedures. We are assigned in a room that seems like in an annex building as we had to take a special lift to access our room, there’s only 2 rooms in each floor, I find this weird. There is a complimentary tea buffet in the afternoon, but when things run out on the service area (like hot chocolate), staffs are nowhere to give a refill. In checking out, nobody said goodbye, I paid and I literally have to say thank you and goodbye to the reception. On the other hand, the morning buffet is nice, and the service was very good, staff in the breakfast team are accommodating. The hotel is well located as well, in the heart of the city.

Dear RBA1987, Thank you very much for sharing your comments about your recent stay at Hotel Cerretani Mgallery Collection in Florence. We are delighted to learn that you enjoyed breakfast and staff service and our central location. In the meantime, we feel very sorry to know that you did not enjoy in full your stay with us. I am sorry to know check in procedures was not faster and efficient as we normally do, I can imagine how can be frustrating after a long trip like yours after five our driving. Hotel Cerretani does not have private parking and we have an agreement with a local Garage managed by external company with valet parking, there is no obligation to use the following parking, our guest can choose to park nearby in public parking or other garage if they prefer. Our Hotel Cerretani has 86 rooms and six different category, our team is available 24/24 hours in order to give support and find better solution for any kind of request we may receive. I am sure you know that guest satisfaction is our daily purpose and once again, we are extremely sorry if we did not perform as you expected. We hope anyway you will give us another chance in the future when your plans bring you back to the renaissance city of Florence. Kind regards, Esther Enna General Manager Hotel Cerretani

Well located + nice and comfortable bed + friendly staff + nice breakfast

Customer review rating 5.0/5

S L. Families - 29/10/2021 Confirmed reviews ALL

Well located + nice and comfortable bed + friendly staff + nice breakfast : everything you need to enjoy the city.

Can't recommend it enough

TripAdvisor rating 5.0/5

Alexutz_m 27/10/2021 TripAdvisor review

Love this hotel - the location, the room, the service, everything about it makes me return every time I am in Florence. The rooms are spacious, clean and have all the required amenities. Plus, the beds are truly comfy! Location wise, you can't ask for more when you're 100m away from the Duomo. In terms of service, there are not many places where the staff is so welcoming, friendly, efficient and professional! Yes, I do love staying at this hotel

Dear Alexutz_m, We do love your review! Thank you so much for choosing Hotel Cerretani MGallery Collection as per your destination in Florence . We are happy you enjoyed our room and we are happy and that our staff has contributed to a memorable stay. Looking forward to welcoming you back to another memorable stay. Warm Regards, Esther Enna General Manager Hotel Cerretani MGallery Collection

Great location, luxury hotel, but lacks facilities.

TripAdvisor rating 4.0/5

ajnmail 20/10/2021 TripAdvisor review

The hotel is perfectly located for all the attractions in Florence, and the railway and tram station is only a 7 minute walk. Rooms are somewhat compact, but luxuriously appointed. There are problems with reception of the English language TV channels. Staff are very attentive and helpful. Unfortunately there isn’t a bar or restaurant.

Dear ajnmail, Thank you so much for choosing us! We are delighted to know that you had a great experience at the MGallery Hotel Cerretani that you enjoyed our central location and quality of service. We look forward to welcoming you again! Esther Enna General Manager Hotel Cerretani MGallery

Not according to Accor standards

Customer review rating 1.0/5

B. A. Business - 17/10/2021 Confirmed reviews ALL

The hotel is very well located in the centre of Firenze. If you come by car, which I did, you need to leave your car with the warning lights on, in front of the door in à quite busy street and then someone will take care of it and bring it to a parking. That’s not a big issue but I couldn’t find this information anywhere on the website. It means you need to tell the reception when you will need your car back. In my case I needed back at 8.50am the next day. Unfortunately the car only arrived at 9.40am… next to this there is a really bad smell on the ground floor of the hotel. This smell is also present on the breakfast area which is by the way, way too small to accept everyone. Lots of people had to eat while standing. Finally my room’s air conditioning wasn’t working. It was like 30°C in the room. And it was the same for my colleague in the adjacent room. And a small detail as well, I had 2 gels for bath and none shampoo. And despite that the room was checked after the first night these weren’t replaced. Anyway, this is not the standard for such an hotel.

Dear A. B., Thank you for taking the time to tell us about your experience at the Hotel Cerretani Firenze - MGallery. It is always our intent to provide a superior level of service and we truly regret to learn that during your stay we failed to meet your expectations. We had the opportunity to speak on the phone and as we agreed we top up 5.000 points to your Accor member card. Hope to have the pleasure to have another opportunity. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Comfortable and quiet room

Customer review rating 4.0/5

Anonymous Couples - 13/10/2021 Confirmed reviews ALL

For a brief first visit to Florence, this hotel was well situated for access to museums, historic sites, and variety of restaurants.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Lovely stay as usual

Customer review rating 5.0/5

Alex Solo - 07/10/2021 Confirmed reviews ALL

It's a return stay and it will remain a return stay as long as I will continue to travel to Florence. Lovely hotel, great service and it's just around the corner from the Duomo. You truly can't ask for more!

Dear Alexandra. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection
Customer review rating 5.0/5

Lluca Families - 06/10/2021 Confirmed reviews ALL

Amazing hotel, best located close to all major attractions of Florence. Staff very kind and supporting, Irina from the restaurant to mention. We will come back here, for sure!

Dear LLuca, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Good location

Customer review rating 3.5/5

Anonymous Solo - 02/10/2021 Confirmed reviews ALL

Nice hotel and friendly staff

Excellent Stay

Customer review rating 4.5/5

Aru Solo - 25/09/2021 Confirmed reviews ALL

The hotel is in a great location, near to the train station and Duomo. Also, it is very well maintained. I thought it was a brand new hotel and was surprised when told that it is almost 2 years old. The staff at reception were amazing and accommodated my requests, Alfredo (apologies if I spelt it incorrectly) and Valentina. I was allowed to keep my luggage safely before check-in time and allowed a late check-out. My only regret was not taking up the invitation for an afternoon drink as a Gold member benefit because I had a full schedule. Anyway, I hope to be back soon.

Dear Arumaaran M., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Perfect stay

Customer review rating 4.0/5

Ben F. Couples - 12/09/2021 Confirmed reviews ALL

It was very nice stay. Room clean, staff friendly and the location perfect

Dear Ben f. R., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Everything around you

TripAdvisor rating 5.0/5

benfawaz 08/09/2021 TripAdvisor review

Everything was perfect. If I’m around Florence for sure I will choose again. Only the breakfast under new restrictions ( you ask what you want and they will bring it to your table. Rooms clean, staff friendly

Dear Benfawaz, Many thanks for your wonderful 5 star review! We are extremely happy to read that we were able to fulfill your expectations. We hope to have the pleasure to welcoming you back soon in Florence, Kind Regard, Esther Enna General Manager Hotel Cerretani MGallery Collection

Pleasant stay

Customer review rating 5.0/5

Anonymous Families - 06/09/2021 Confirmed reviews ALL

Very accommodating, clean, attentive.

Dear Akiko S., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Well located, great staff

Customer review rating 5.0/5

James L. Couples - 06/09/2021 Confirmed reviews ALL

Made a last minute booking for one night in Florence. Hotel is well located, very nice style and superb staff.

Dear Mr. James, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Great stay

TripAdvisor rating 5.0/5

xnieuwenburg Couples - 05/09/2021 TripAdvisor review

Very comfortable stay, I felt very safe with the COVID-19 measures taken. The staff was very helpful especially with eating tips around the city… Rooms are very clean and the bed was very comfortable also for my pregnant girlfriend

Dear xnieuwenburg, Many thanks for your wonderful review. The safety and well-being of our guests, visitors and employees are our utmost priority and is nice to know you have been able to notice this import details. We look forward to welcoming again all together here, Congratulations and a big hug from all of us, Warmest regards, Esther Enna

Best hotel in Florence

TripAdvisor rating 5.0/5

spip12 09/08/2021 TripAdvisor review

What a great hotel for our 40th wedding anniversary! The siting of the hotel could not be improved. Walked from the train station, then walked to everything in Florence. The reception staff are so friendly and helpful, more like friends than staff. Great hints for where to go and printed out the obligatory reservations for museums that are now required. Our junior suite was big and well insulated from outside sound. Efficient air-conditioning. Surprised that water was only given for the first day! Then buy your own at the café next door to the hotel - where we also had good breakfast. HUGE bed, very comfortable, Good wifi. Impeccable clean rooms. This will be my chosen hotel next time in Florence. Bravi to the whole team.

Dear Spip12, We are extremely happy to read that we were able to fulfill your expectations. We are so proud that you highly recommend our Hotel Cerretani! We hope to have the pleasure to welcoming you back soon. Wishing you all the best, Kind Regard, Esther Enna General Manager Hotel Cerretani MGallery Collection

Perfectly situated and great staff

TripAdvisor rating 5.0/5

Guilhem P 26/07/2021 TripAdvisor review

We have spent 2 night in the Medici Suite, which is an amazing room. It is a Boutique Hotel and the staff is very professional. Igli,the barman, has adviced us two very nice and appropriate restaurants and book for us the table. By our-self, it would have impossible to discover them. Even the Hotel managed very well our arrival and departure with our car the in busy and tiny center of Firenze.

Dear Guilhem P, We would like to thank you for taking the time to share your great experience at Mgallery Cerretani Firenze. We are happy to read that you loved our Wonderful Medici Suite, the perfect location and especially our staff. We make every effort to maintain the high standards of quality service day by day towards our Guests. Looking forward to welcome you once again! Best Regards, Lara Vitaliti Ass. front office Manager Mgallery Cerretani Firenze Hotel Collection

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