Novotel London Heathrow Airport - M4 Jct 4 Hotel 4 stars

Customer review rating 4.2/5 11,692 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel London Heathrow Airport - M4 Jct 4
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+ 24 Services

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • 10 min. drive from Heathrow Airport and 5 min. drive to Stockley Business Park

  • Hoppa Bus shuttle service can take hotel guests to and from the airport

  • In-house restaurant and Leisure facilities, including gym and indoor heated pool

  • 15 versatile meeting rooms which can hold up to 180 people

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel London Heathrow Airport - M4 Jct 4

Cherry Lane
West Drayton
junction 4m4
UB7 9HJ
heathrow
united kingdom

Tel: +4401895431431

Fax: (+44)1895/431221

Check-in from 14h00

Check out up to 12h00

  • H51 :  H51 HEATHROW T 4&5 (Paying)

  • HEATHROW HOPPA :  H 1 HEATHROW T 123 (Paying)

  • UXBRIDGE - HOUNSLOW :  222 UXBRIDGE/HOUNSLOW (Paying)

  • PICCADILLY LINE :  Picadilly Line HEATHROW Terminals 1, 2 & 3

  • By plane

    LONDON CITY AIRPORT At 35km / 21.88 miles

  • By plane

    LONDON GATWICK At 100km / 62.5 miles - Shuttle paying

  • By plane

    LONDON HEATHROW At 1.53km / 0.95 miles - Shuttle paying

  • By plane

    LONDON STANSTED At 150km / 93.75 miles - Shuttle paying

  • By boat

    NEWHAVEN At 150km / 93.75 miles

  • By boat

    SOUTHAMPTON At 100km / 62.5 miles

  • By helicopter

    NORTHOLT At 13km / 8.13 miles

  • By car

    MOTORWAY 25 At 5km / 3.13 miles

  • By car

    MOTORWAY 4 At 1km / 0.63 miles

  • By train

    HAYES & HARLINGTON At 5km / 3.13 miles

  • By train

    WEST DRAYTON At 2km / 1.25 miles

GPS :51.497383, -0.455642

Companies

  • BECHTEL 18.18 km / 11.3 mi
  • BRITISH TELECOM (BT) 4.83 km / 3.0 mi
  • CORVU 1.61 km / 1.0 mi
  • ESSELTE 4.83 km / 3.0 mi
  • FUJITSU 5.63 km / 3.5 mi
  • GLAXO SMITH KLINE 16.09 km / 10.0 mi
  • GLAXOWELLCOME 5.0 km / 3.13 mi
  • HEINZ 5.0 km / 3.13 mi
  • IBM 5.0 km / 3.13 mi
  • MANPOWER 6.11 km / 3.8 mi
  • MATSUSHITA 1.61 km / 1.0 mi
  • MERCK PHARMACEUTICALS 5.63 km / 3.5 mi
  • PANASONIC 1.61 km / 1.0 mi
  • SHARPE ELECTRONIC 3.22 km / 2.0 mi
  • SHELL 0.1 km / 0.06 mi
  • WILKINSON 5.63 km / 3.5 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

15 

meeting rooms

From 1 to 180 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Meeting room

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • Video equipment

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel London Heathrow Airport - M4 Jct 4

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

11,692 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,290 reviews

Excellent in pretty much all aspects.

Customer review rating 4.2/5

Dwight G. Business - 21/11/2020 Confirmed reviews ALL

A business stay but I'd stay for pleasure without question. It's actually one of the nicest hotels I've stayed in. Exceeds anything from the Hilton or Holiday in Groups. Room was VERY nice and tidy, if a touch clinical. Staff were very polite and first class. Didn't get to sample any services due to COVID.

Dear DWIGHT G., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Great staff

Customer review rating 4.2/5

Amanda Business - 17/11/2020 Confirmed reviews ALL

Rooms could do with a new carpet and a bit of an upgrade but my reason for a top score was due to one of your members of staff. Januario was amazing he was so friendly and helpful welcoming on arrival to me and really assisted me with an issue i had. Customer service to this level of standard is rare in the current circumstances but Januario was brilliant thank you for all your help

Dear AMANDA SLATER, We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Wonderful stay

Customer review rating 4.2/5

D P. Families - 09/11/2020 Confirmed reviews ALL

We had a wonderful stay at the Novotel, it was my daughters birthday and the staff made such a great effort it was wonderful! They gave her a present on arrival at the reception desk and some sweets and gave them a chance to pick out some colouring etc In our room they had left a banner, balloons and cake it was such a lovely touch. We enjoyed the swimming pool and breakfast and staff were attentive, friendly and helpful. Would not hesitate to return.

Dear Divneet P., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Excellent staff members

Customer review rating 4.2/5

Z. Families - 06/11/2020 Confirmed reviews ALL

100 per cent go back

Dear MUHAMUD Z., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Well located

Customer review rating 4.2/5

Anonymous Business - 06/11/2020 Confirmed reviews ALL

Good location and helpful staff needs to state more clearly that it is paid parking

Dear NATASHA T., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Nice stay but no 24 hour room service like stated.

TripAdvisor rating 4.0/5

lisa340d0nnell 05/11/2020 TripAdvisor review

Food was nice pool was nice. However wanted to order room service for food after 11pm to be told they they didn't want to turn the ive back in and there was only one member of staff on duty so he could not cook and watch reception at the same time. So had to order food which took over 1 and half hours to come as it was a Sunday. But over all a great stay.

Dear lisa340d0nnell, Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do have full room service menu available until 23:30hrs, limited room service menu thereafter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira

Good stay

Customer review rating 4.2/5

Anonymous Families - 04/11/2020 Confirmed reviews ALL

The hotel was easy to find off the motorway and ideally located for us. Our greeting in reception was fab, really welcoming, friendly and helpful. The receptionist was also really great with my 4 year old. I love how novotel treat families/children, no matter which hotel I have stayed in this has been the case.

Dear GEMMA MRS W., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Excellent staff

Customer review rating 4.2/5

Louise Solo - 04/11/2020 Confirmed reviews ALL

I stayed one night only. The staff were very helpful. Unfortunately the lounge in the bar area was quite dirty and unattractive. Other chairs and tables were fine. I used the pool which was lovely though I had to ask for towels as there were none in the designated area.

Dear LOUISE M., Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Short Stay but nice

Customer review rating 4.2/5

Alan T. Business - 03/11/2020 Confirmed reviews ALL

Only short stay as I had to be on the road the next morning.

Dear ALAN T., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Great stay

Customer review rating 4.2/5

Anonymous Families - 02/11/2020 Confirmed reviews ALL

We booked this on a last minute basis to get away with the kids for a night . We was really happy with the hotel clean room and the swimming pool was a good size

Dear LAURA M., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

A really great stay, perfect location, great staff.

Customer review rating 4.2/5

Mark L. Families - 31/10/2020 Confirmed reviews ALL

The staff have made our stay memorable, they have gone above and beyond to provide first class service. The suite we booked was so nice we extended our stay another 3 days. Our children have thoroughly enjoyed the stay and they were more than happy to stay a few extra days. The staff have been amazing especially as there are fewer of them, they have also managed to maintain their high standards and go beyond to ensure we had the most pleasant experience possible. A really great experience and credit to all the staff for really being the best they can be, we have thoroughly enjoyed our stay and we are thankful to the Novotel staff for looking after us.

Good features

Customer review rating 4.2/5

Claudia Families - 30/10/2020 Confirmed reviews ALL

A nice breakfast, nice indoor swimming pool, nice staff , Corina , Olga etc were very nice.

Good stay and will come back! Visited Legoland which was only 20 minutes away.

Customer review rating 4.2/5

Emma Families - 28/10/2020 Confirmed reviews ALL

Hotel was lovely. We had two Executive rooms which were clean and roomy. We did ask for connecting rooms but these weren't available which was fine in the end. Breakfast was fantastic and the swimming pool really lovely for us and our 3 children. Car park was big and you have to pay £12 per night. We have a blue disabled badge and had noticed more than one car had parked in the disabled parking bays without a visible disabled badge. This is not the fault of the hotel however they could police his better as what is the point of offering disabled pays. Perhaps offer child/parent bays too to avoid people parking in disabled pays? Would defo stay again - really good stay!

Great cov-19 support and safety great customer service

Customer review rating 4.2/5

Choudary F. Families - 27/10/2020 Confirmed reviews ALL

Amazing and outstanding experiance .Great efficient staff who supported through the cov 19 and were great with the children.Breakfadt was great all members of staff should be recognised for there efforts.thank u so much for everything

No air conditioning

Customer review rating 4.2/5

Mr C. Families - 26/10/2020 Confirmed reviews ALL

Unfortunately the air conditioning was not working. Was difficult with children. Was given a fan but no good.

Perfect position for us. Lovely and warm room. Very spacious.

Customer review rating 4.2/5

Jill G. Families - 24/10/2020 Confirmed reviews ALL

Everything was very well organised and calm. All the staff were friendly and polite. We shal defstay again.

Dear JILL G., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Good price, Clean and comfortable stay

Customer review rating 4.2/5

John Families - 15/10/2020 Confirmed reviews ALL

Stayed here overnight to be closer to airport. Hotel was quiet and clean, staff were helpful and courteous. Good breakfast too. Good to be able to use the airport shuttle which stops right outside the hotel entrance.

Dear JOHN C., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Excellent staff

Customer review rating 4.2/5

Oliver Business - 14/10/2020 Confirmed reviews ALL

Very nice hotel in an excellent location with superb staff - highly recommended

Dear OLIVER K., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

WELL LOCATED

Customer review rating 4.2/5

Ja O. 2. Business - 14/10/2020 Confirmed reviews ALL

pretty goog but short

Dear JEAN A., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Nice room booked the suite

Customer review rating 4.2/5

Alan B. Business - 12/10/2020 Confirmed reviews ALL

I was a little unhappy as I booked the room as it had a bath the bath was broken and could not be filled as the same as the shower when operated the water hit the ceiling and was in poor condition I mentioned to reception and the reply was no maintainace on site today.offer of no part refund

Dear ALAN B., Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

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