Novotel London Heathrow Airport - M4 Jct 4 Hotel 4 stars

Name: Novotel London Heathrow Airport - M4 Jct 4
Address: HEATHROW, UB7 9HJ, UNITED KINGDOM
Telephone: (+44)01895458737
Rating: 4.2

Customer review rating 4.2/5 11,626 reviews

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+ 24 Services

Your loyalty is rewarded

Novotel London Heathrow Airport - M4 Jct 4 Hotel

Hotel that makes every moment matter

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols, and provides assurance that these standards are being met in this hotel.

Chander Kaushik, Hotel Manager

The 4-star Novotel London Heathrow Airport - M4 Jct 4 Hotel is the ideal base for business and leisure guests. Just a short drive away from Heathrow International Airport, the hotel is also conveniently located near Windsor Castle, LEGOLAND and Stockley Business Park. Guests can choose from 117 executive and suite rooms, all of which are thoughtfully decorated with style and comfort in mind. Enjoy the luxury of our indoor heated pool and gym, and ensure your travels are stress-free.

The hotel is complemented by a Brasserie-style restaurant which features a range of local and international cuisine. Those looking to unwind further can relax with a drink from our in-house bar. Our Hotel offers a great selection of meeting rooms with high-quality facilities for up to 180 guests. Whether it's for a conference, business meeting, a birthday party, Christmas party or a wedding, you're sure to have a memorable day with Novotel.

Hotel extras

An ALLSAFE Clifton certified hotel
10 min. drive from Heathrow Airport and 5 min. drive to Stockley Business Park
Hoppa Bus shuttle service can take hotel guests to and from the airport
In-house restaurant and Leisure facilities, including gym and indoor heated pool
15 versatile meeting rooms which can hold up to 180 people

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room
- WIFI access
ParkingPaying
- Private outdoor parking (Paying)Car park is charged at £12 overnight.
- Bus/coach parking area (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
Airport shuttlePaying
- LONDON GATWICK (Paying)
- LONDON HEATHROW (Paying)
- LONDON STANSTED (Paying)
Languages spoken at the hotel
- German
- English
- Spanish
- French
- Italian
- Polish
- Russian
Reception open 24 hours a day
LATE CHECK-OUT UP TO 5PMPaying
Dry cleaning / Ironing
Boutiques/shopping
- Cash machine
- Currency exchange

Indoor heated pool
Fitness centre
Other sports activities
- Billiards/Snooker (Paying)(Nearby)
- Football(Nearby)

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

15 meeting room(s)
Web Corner on a Mac
Business center with support staff
Copy/print service available

Hotel location

Novotel London Heathrow Airport - M4 Jct 4

Cherry Lane
West Drayton
junction 4m4
UB7 9HJ
heathrow
united kingdom

Tel: +4401895458737

Fax: (+44)1895/431221

Contact email :

Check-in from 14h00

Check out up to 12h00

H51 : H51 HEATHROW T 4&6 (Paying)
HEATHROW HOPPA : H 1 HEATHROW T 123 (Paying)
UXBRIDGE - HOUSLOW : 222 UXBRIDGE/HOUNSLO (Paying)
PICCADILLY LINE : HEATHROW T 123

By plane
LONDON CITY AIRPORT At 35km / 21.88 miles
By plane
LONDON GATWICK At 100km / 62.5 miles - Shuttle paying
By plane
LONDON HEATHROW At 1.53km / 0.95 miles - Shuttle paying
By plane
LONDON STANSTED At 150km / 93.75 miles - Shuttle paying
By boat
NEWHAVEN At 150km / 93.75 miles
By boat
SOUTHAMPTON At 100km / 62.5 miles
By helicopter
NORTHOLT At 13km / 8.13 miles
By car
MOTORWAY 25 At 5km / 3.13 miles
By car
MOTORWAY 4 At 1km / 0.63 miles
By train
HAYES & HARLINGTON At 5km / 3.13 miles
By train
WEST DRAYTON At 2km / 1.25 miles

GPS :51.497383, -0.455642

BECHTEL 18.18 km / 11.3 mi
BRITISH TELECOM (BT) 4.83 km / 3.0 mi
CORVU 1.61 km / 1.0 mi
ESSELTE 4.83 km / 3.0 mi
FUJITSU 5.63 km / 3.5 mi
GLAXO SMITH KLINE 16.09 km / 10.0 mi
GLAXOWELLCOME 5.0 km / 3.13 mi
HEINZ 5.0 km / 3.13 mi
IBM 5.0 km / 3.13 mi
MANPOWER 6.11 km / 3.8 mi
MATSUSHITA 1.61 km / 1.0 mi
MERCK PHARMACEUTICALS 5.63 km / 3.5 mi
PANASONIC 1.61 km / 1.0 mi
SHARPE ELECTRONIC 3.22 km / 2.0 mi
SHELL 0.1 km / 0.06 mi
WILKINSON 5.63 km / 3.5 mi

Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

- Height 2 m
- Theatre style 16 participants
- U-shaped Room
- Board-room 12 participants
- Classroom style 8 participants
- Banquet 10 participants
Configuration is not available for this hotel
- Height 2 m
- Theatre style 16 participants
- U-shaped Room
- Board-room 12 participants
- Classroom style 8 participants
- Banquet 10 participants
Configuration is not available for this hotel
- Height 2 m
- Theatre style
- U-shaped Room
- Board-room 8 participants
- Classroom style
- Banquet 10 participants
Configuration is not available for this hotel
- Height 2 m
- Theatre style 30 participants
- U-shaped Room 12 participants
- Board-room 16 participants
- Classroom style 20 participants
- Banquet 21 participants
- Height 3 m
- Theatre style 30 participants
- U-shaped Room 18 participants
- Board-room 12 participants
- Classroom style 32 participants
- Banquet 21 participants
- Height 2 m
- Theatre style 40 participants
- U-shaped Room 18 participants
- Board-room 12 participants
- Classroom style 24 participants
- Banquet 21 participants
- Height 2 m
- Theatre style 32 participants
- U-shaped Room 20 participants
- Board-room 16 participants
- Classroom style 24 participants
- Banquet 28 participants
- Height 2 m
- Theatre style 60 participants
- U-shaped Room 20 participants
- Board-room 16 participants
- Classroom style 30 participants
- Banquet 35 participants
- Height 2 m
- Theatre style 60 participants
- U-shaped Room 22 participants
- Board-room 16 participants
- Classroom style 30 participants
- Banquet 35 participants
- Height 2 m
- Theatre style 60 participants
- U-shaped Room 26 participants
- Board-room 20 participants
- Classroom style 40 participants
- Banquet 42 participants
- Height 2 m
- Theatre style 80 participants
- U-shaped Room 36 participants
- Board-room 24 participants
- Classroom style 40 participants
- Banquet 42 participants
- Height 2 m
- Theatre style 80 participants
- U-shaped Room 36 participants
- Board-room 24 participants
- Classroom style 40 participants
- Banquet 49 participants
- Height 2 m
- Theatre style 120 participants
- U-shaped Room 58 participants
- Board-room 40 participants
- Classroom style 60 participants
- Banquet 60 participants
- Height 2 m
- Theatre style 120 participants
- U-shaped Room 58 participants
- Board-room 40 participants
- Classroom style 60 participants
- Banquet 60 participants
- Height 2.7 m
- Theatre style 180 participants
- U-shaped Room 75 participants
- Board-room 60 participants
- Classroom style 140 participants
- Banquet 120 participants

Table of rooms
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Berlin	23 m²	2 m	16 participants		12 participants	8 participants	10 participants
Zurich	23 m²	2 m	16 participants		12 participants	8 participants	10 participants
Belfast	25 m²	2 m			8 participants		10 participants
London 3	39 m²	2 m	30 participants	12 participants	16 participants	20 participants	21 participants
Paris	39 m²	3 m	30 participants	18 participants	12 participants	32 participants	21 participants
Elements private dining	42 m²	2 m	40 participants	18 participants	12 participants	24 participants	21 participants
Zurich & berlin	46 m²	2 m	32 participants	20 participants	16 participants	24 participants	28 participants
London 1	79 m²	2 m	60 participants	20 participants	16 participants	30 participants	35 participants
London 2 -3	79 m²	2 m	60 participants	22 participants	16 participants	30 participants	35 participants
London 4	79 m²	2 m	60 participants	26 participants	20 participants	40 participants	42 participants
London 1-2	118 m²	2 m	80 participants	36 participants	24 participants	40 participants	42 participants
London 3-4	118 m²	2 m	80 participants	36 participants	24 participants	40 participants	49 participants
London 1-2-3	158 m²	2 m	120 participants	58 participants	40 participants	60 participants	60 participants
London 2-3-4	158 m²	2 m	120 participants	58 participants	40 participants	60 participants	60 participants
London suite	230 m²	2.7 m	180 participants	75 participants	60 participants	140 participants	120 participants

Configuration is not available for this hotel

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Screen
Flipchart
Meeting room
Audio and video equipment
Podium
Lectern
Day light
WIFI access
Syndicate rooms
Airconditioned meeting room
Video equipment
High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen bed + convertible Sofa

Max. number of persons: 4

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Superior Room with 2 single beds

Max. number of persons: 2

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Executive Room with 1 queen-size bed and sofa

Max. number of persons: 4

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BAR

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Very pleasant hotel and staff

hgospic 23/06/2020 TripAdvisor review

I stayed in the hotel with my dog for a night in the midst of the Corona pandemic, when most of hotels were closed or not accepting visitors. I am very grateful for that. The hotel is very clean, the staff is most kind. I would definitely return here.

Dear hgospic, Thank you for your review. I am so pleased that you enjoyed your stay with us. I am glad to read that our team looked after you, please be assured that your review has been duly shared with the team. I hope to have the pleasure of welcoming you back soon in the future. Kind regards Agnello Silveira

Helpful staff in difficult times

Michael C. Couples - 27/03/2020 Confirmed reviews ALL

Arrived late at night, exhausted after a traumatic delayed flight from Singapore. We turned up without a booking as it was too late for us to travel home to Lincolnshire on public transport. Faizel, on the reception desk, was extremely helpful, sorted a room out for us at a reasonable price. Both he and the checkout receptionist gave us precise of how to get to Kings Cross on local public transport.

Dear JUDY C., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Keith A. Couples - 26/03/2020 Confirmed reviews ALL

Staff were excellent. The breakfast was also excellent. When we are travelling via Heathrow we would have no hesitation in staying here again

Dear KEITH A., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Great place

Paul, C. Business - 21/03/2020 Confirmed reviews ALL

I came during the coronavirus crisis. I was exhausted but wanted to visit the bar. Met some management people (Chander, Bart and Manuel) and had a great conversation. They really care about their guests! The place itself is beautiful. The room was modern, clean and comfortable. I had only 14 hours there but based on this I would definitely stay again.

Dear PAUL G S., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Good stay

Richard Families - 18/03/2020 Confirmed reviews ALL

Friendly and helpful staff comfy room

Dear RICHARD D., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Good stay

Keith T. Solo - 18/03/2020 Confirmed reviews ALL

Despite not enough people on reception had checked in online so not too long a wait. Difference in positive and friendly attitudes from some members of staff. Room fine, breakfast great but don’t believe unaccompanied children should be allowed to eat in dining room because of noisy behaviour and breaking tranquility. Useful Hoppa bus connection.

Dear KEITH T., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Good stay

M A. Solo - 18/03/2020 Confirmed reviews ALL

Pleasant, clean rooms.Very helpful staff!

Dear MARIA A., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Good stay

Barry W. Couples - 17/03/2020 Confirmed reviews ALL

extremely good service especially from the bar staff (Nelson)

Dear BARRY W., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Well located

Lynn S. Families - 15/03/2020 Confirmed reviews ALL

Delay in checking in, were not told how to come out of pool. Food very good and accommodation very nice .

Dear LYNN S., Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Excellent Hospitality

D Z. Families - 15/03/2020 Confirmed reviews ALL

Book last minute, very warm welcome by reception team. Had good nights stay.

Dear ZAINAL D., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

well located, stand alone with full facilities was key to our stay decision

Christopher W. Business - 12/03/2020 Confirmed reviews ALL

have stayed here numerous times. good location, good bar/dinner, good breakfast. Clean and safe.

Dear CHRISTOPHER W., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Slick, quick and close to Heathrow

Ken Solo - 12/03/2020 Confirmed reviews ALL

Extremely friendly and highly efficient staff. No problems with a very highly competent staff. Lean rooms and the most effective check in/out staff.

Dear K E T., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Always a great stay

Simon C. Business - 11/03/2020 Confirmed reviews ALL

I’ve been staying in the Heathrow Cherry Lane hotel 3 nights a week for about a year now. I’d like to single out Nelson for his excellent customer service and professionalism. He is always polite and courteous. He builds great rapport with the clientele. His conversation is always interesting because he is a very well travelled young man. In my view, as an employer of large teams, he is clearly capable of doing more for Novotel.

Dear SIMON C., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

This Place Has Changed For The Worse...

Jimburbs 11/03/2020 TripAdvisor review

Turned up early, having selected a pre-noon online check-in time, as I always have. The jobs-worth we encountered wanted £20 per room to facilitate this. I have stayed here more than 10 times and never encountered this previously. I told her that we would just store bags and check in later, but then found that we needed to pre-pay car park as that had been sold off to a private contractor. As we stayed an hour over 24 hours, I expected to be charged another few for parking. I offered to pay whatever was due, but was told that this would not be necessary. Whilst this was welcome, I am not confident and would not be surprised to be billed £100 by some random 3rd party. I stay at Accor hotels venues 10-12 Times a year. I might be finding a new provider...

Dear Jimburbs, Thank you for your review. We indeed charge early check in fee should you wish to check in early hours, alternatively we do give an option to our guests to store bags in our luggage room. With regards to the car park, we have ANPR system which most hotels use nowadays and is managed by third party company. I hope you will give us a chance by staying with us again. Kind regards, Agnello

Very convenient for Heathrow and a nice, quiet room

S. S. Couples - 10/03/2020 Confirmed reviews ALL

We like to stay for two nights, before and after our annual holiday in Finland, and leave the car in your car park. Unfortunately you couldn't make this booking arrangement for us this year and I had to book the first night and car parking with a 3rd party agency, and the second night direct with you per usual. This was unnecessary hassle, and I lost out on points.

Dear DAVID RALPH S., Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For any future bookings please contact me direct so that I can assist you with the bookings. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Easy to find

Joanne M. Families - 09/03/2020 Confirmed reviews ALL

Rooms were great, breakfast was brilliant, kids enjoyed time in the pool.

Dear M. JO, Thanks for your review. We appreciate your comments regarding your recent stay with us and we hope to welcome you back again soon. Kind Regards, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Helpful personal, great shower

Anonymous Families - 09/03/2020 Confirmed reviews ALL

Stayed one night; convenient to airport; shower was exceptional; bed was comfortable.

Dear ARTHUR H., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Good Hotel but front desk staff is not as friendly as I expect from Novotel

Anonymous Business - 07/03/2020 Confirmed reviews ALL

Hotel is as expected for Novotel. Overall is satisfied with exception to front desk staff. They didn't do anything wrong but I would expect more smiles, no smile in their face...

Dear SOMBAT WANKAEW, Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Handy for all terminals

Denise S. Friends - 06/03/2020 Confirmed reviews ALL

Great hotel with friendly staff, hoppa bus stops at front door with ticket machine in lobby. Great pool

Dear DENISE 1PM //S., We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Ok stay

Kirk Business - 04/03/2020 Confirmed reviews ALL

The staff try hard to assist and look after guests however the hotel is looking tired, with shabby carpets and rooms.

Dear A., Thanks for your review. We appreciate your comments regarding your recent stay with us. We understand that the hotel is in need of face lift which planned in the near future. We hope to welcome you back again soon. Kind Regards, Agnello Silveira I Front Office Manager I Novotel London Heathrow I J4/M4, Cherry Lane I West Drayton I UB7 9HJ  +4… 431 | H1… I | www.novotel.com

Our most recent 20 reviews

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