Sofitel Legend Metropole Hanoi Hotel

The check in experience is always a pleasant one with Sofitel hotel everywhere. Mr. Ngueyn Trung Hieu are make this check in high lights expands more to guides about the Neighborhood Night Markets, Coffee Shops for Egg and Coconut Coffee, and suggestion of the Bunker Visiting. Next Morning, Ms. Hoang Dieu Linh hosted my wife and me to walk through the History Wing building with explanation of the Photos on the Wall, then we visited the bunkers to review all the photos and understand how the history allow this time go by. Awesome Staying

We had a wonderful time. So much so that we have decided to celebrate my Birthday at your hotel every year.

Very good, only complain was the pillows were too soft.

Excellence in hospitality

Best service I have received from a hotel. It’s difficult to compare other hotels.

We enjoyed immensely our stay in your hotel. Fantastic welcome by your staff, had requested an early check in which was immediately available. Hotel staff „read our wishes“ before we even expressed our wishes, they were always attentive and polite as well as helpful. Food and drink of the best quality. Room upgrade highly appreciated. Your executive lounge was impressive and the service outstanding. Particularly Mr Dao Dinh Quan and his team in the lounge are of exceptional and the Metropole Hotel should be proud of their personell. Thank you very much for this and our second stay!!

Wonderfully cool and relaxed. We loved the informal dining area looking out over the pool. We could pop in there for a quick drink after a day out and before dinner: or an easy lunch looking out on the green gardens and enjoying the food. The formal dining room was lovely, the service friendly and quick and the food, delicious. The bed was wonderfully comfortable and bathroom delightful. We would have enjoyed Netflix or equivalent on the TV but there was provision made for English speaking guests so we were grateful for that.

Excellent service and quality

Very helpful and friendly staff. Comfortable well appointed rooms. Spent two nights with Halong Bay Cruise in the middle. Unfortunately the travel agent hadn’t included breakfast. All we wanted was a light breakfast before the cruise and cost excessive for the small amount that we ate. We’re offered an upgrade to club room on return for the second night which we really enjoyed and was good value for money. Would have taken it for first night too if had been available.

Your staff is superb - this is what makes your hotel great. Thank you.

Excellent! Beautiful room, outstanding staff.

The staff was very pleasant. However, there were three incidents regarding food service. We were served incorrect food and then the other dish was not ordered. We never received the bottled water we ordered. Those two incidents were at the Bamboo Bar. Another instance I never received the green beans that I ordered on the terrace. That being said the staff did try to make u feel welcome and were accommodating. The room was just fine and the lights for the holidays are very pretty. However, the hallways and lobby are looking worn and in need of remodeling. I would stay here again just because I do not believe there is a better option at the moment.

Great staff-great service- great location, great experience . Remarkable history adds to memorable visit.

One of the best hotel experiences I have had you totally exceeded my expectations in every way. Service, your staff all of them without exception. Your hotel options, the location and wonderful local knowledge and advice.

The last time I stayed at the Sofitel Hanoi, I didn’t recall the service standard to be exceptional or memorable. This time when I returned, I am amazed and surprised how much has improved. Service was very personable and it was a breeze communicating with your staff. Thank you for the wonderful stay, I felt like I was in France was a while!