Mercure Arras Centre Gare Hotel
Mercure Arras Centre Gare Hotel 4 stars
Customer review rating (ALL Rating)
4.7/5
1,009 reviews
ALLSAFE approved hotel
Description
Hotel extras
-
A 2-min walk from the SNCF station & just 5 min from the Arras city center
-
Downtown, a few minutes' walk from the train station and historic center
-
Restaurant offering cuisine made with fresh, seasonal ingredients
-
538-sq.ft. air-conditioned fitness room with natural light
-
Secure public car park (fee required)
Hotel location
Mercure Arras Centre Gare Hotel
58 boulevard Carnot
62000 ARRAS
France
-
PAS DE LIGNE SPECIFIQUE: GARE
-
By plane
CHARLES DE GAULLE At 150km / 93.75 miles
-
By plane
LILLE LESQUIN At 48.3km / 30.01 miles
-
By boat
BOULOGNE SUR MER At 80km / 50 miles
-
By boat
CALAIS At 110km / 68.75 miles
-
By car
AUTOROUTE A26 At 18km / 11.25 miles
-
By car
AUTOROUTE DU NORD A1 At 15km / 9.38 miles
-
By train
ARRAS At 0.5km / 0.31 miles
GPS:50.287025, 2.778495
Companies
- BASE NAUTIQUE 2.5 km / 1.55 mi
- BOWLING WORLD 0.9 km / 0.56 mi
- CARRIÈRE WELLINGTON 1 km / 0.62 mi
- CITÉ NATURE 0.9 km / 0.56 mi
- ENERSYS HAWKER 10 km / 6.21 mi
- HAAGEN DAZS 4 km / 2.5 mi
- HAWKER 4 km / 2.49 mi
- LE BEFFROI 0.7 km / 0.43 mi
- LES PLACES 0.7 km / 0.43 mi
- MUSÉE 0.9 km / 0.56 mi
- RHONE POULENC 4 km / 2.5 mi
- VIMY 13 km / 8.08 mi
Congress centre
- ATRIA HOTEL MERCURE 0.1 km / 0.06 mi
Hotel services
Check-in from - Check out up to
- Restaurant
- Wheelchair accessible hotel
- Air conditioning
- Wi-Fi
- Breakfast
- Bar
- Meeting rooms
- Car park
Le 58
Our cuisine is made from fresh, seasonal ingredients. Every week, on our chalkboard, you'll find new suggestions based on our Chef's market. Nice to see you again!
BAR
An open space that invites you to relax in a friendly atmosphere. Enjoy our selection of regional beers and other beverages. We have everything you need for a good time!
Breakfast Non contractual photo
Start the day with a delicious buffet breakfast served in our restaurant from 6.30 am, including a large selection of local specialties. Or, if you prefer, order a continental breakfast from room service.
Our accommodation(s)
All our rooms have been refurbished. Choose your category: Standard room, or Family or Privilege rooms offering a wider range of amenities. You'll love the Nuxe products available in the bathroom.
Classic Room - 1 double bed
Accessible room
- Max. number of persons: 2
- Area: From 17 m² / 182 sq ft
- Coffee/tea making facilities
Privilege Room - 1 double bed
- Max. number of persons: 2
- Area: From 23 m² / 247 sq ft
- Coffee/tea making facilities
- Nespresso machine
- Bathroom products
- Mini bar with free soft drinks
- Bathrobe
Superior family room: 1 double bed and 1 single
- Max. number of persons: 3
- Area: From 23 m² / 247 sq ft
- Free in Room Mineral Water
- Coffee/tea making facilities
Privilege Room - 1 double bed and 1 double sofa bed
- Max. number of persons: 4
- Area: From 23 m² / 247 sq ft
- Free in Room Mineral Water
- Coffee/tea making facilities
- Nespresso machine
- Mini bar with free soft drinks
Classic Room - twin beds
- Max. number of persons: 2
- Area: From 18 m² / 193 sq ft
- Free in Room Mineral Water
- Coffee/tea making facilities
Standard room for 1 person
- Max. number of persons: 1
- Area: From 17 m² / 182 sq ft
Our guest reviews
Our guest reviews for
Mercure Arras Centre Gare Hotel
100% genuine reviews from our guests
Find out moreCustomer review rating 4.5/5
A P. Couples - Confirmed reviews ALL
The hotel is very central. But we had a quiet room allocated which although simple and quite modestly sized had all you needed. The decor was stylish , comfortable bed with good quality linens (5 ft wide which May be a bit tight for two larger adults) . Neat shower room with large shower, very clean and well kitted out. Separate toilet. Good storage space with fridge safe and bath robes and free water/juice drinks stocked. The front of house staff were friendly helpful and efficient. We liked the spacious and boutiquey modern reception bar area. Not many hotels have spaces you actually feel drawn to using . Good value rates that included parking underground. It might be tricky finding a space during busier periods than when we visited ( mid May)
Customer review rating 1.5/5
Keith Couples - Confirmed reviews ALL
Ok, the good bits.... The room was clean, the bed comfy, the shower worked OK, and the breakfast was good. But.... it was 25C on the day we arrived and forecast to get warmer the next day (it did). The hotel description says that the rooms are air-conditioned. But the reception staff said, sorry, the A/C was not switched on, they couldn't (or wouldn't) switch it on (not 'Accor group policy' until June (!) ) and sorry, they had no fans for angry guests. So my first night was spent sweating and trying to ignore the screaming, shouting and loud music coming from the inevitable gang of youths hanging around nearby. The next day, the excellent Chef de Reception Marjorie Albertier was on duty, and, yes, the A/C was switched on later that day. So perhaps you should change the hotel details: "yes, the rooms are air-conditioned, but only from 1st June". Really not impressed with the hotel management, with the exception of Ms Albertier. A dreadful way to show utter contempt for your guests
Dear Mr M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Arras Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can't explain why you were told by the receptionnist on duty that the Air Co was not to be on until June, as this never has been our politics. The comfort of our guest is our priority. Please reste assured that I have immediately taken the appropriate measures so that it never happens again in the future. I thank you again for sharing your concerns and apologize again. I hope that you will give us the opportunity to better serve you in the future. Sincerely, Marjorie Albertier - Chef de réception
Customer review rating 5.0/5
Mark Couples - Confirmed reviews ALL
Friendly and helpful staff
Dear MARK N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 04 and 05 of May. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Première de réception
Customer review rating 5.0/5
Papado Business - Confirmed reviews ALL
super
Dear GILLES P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 21 au 22 of April. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Première de Réception
Customer review rating 4.5/5
Lh Couples - Confirmed reviews ALL
Hotel was very central , good parking , excellent restaurant.
Dear LESLIE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback concerning the location and our restaurant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurore - Service réception
Our most recent 20 reviews
In partnership with TripAdvisor