Mercure Arras Centre Gare Hotel 4 stars

Customer review rating 4.4/5 2,571 reviews

Mercure Arras Centre Gare Hotel
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+ 19 Services

Hotel extras

  • beIN SPORTS

  • Paying private and secure car park

  • A 2-minute walk from the SNCF train station and 5 minutes from Arras city center

  • A friendly and helpful team

  • 7 meeting rooms and 1 auditorium

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service availablePaying

Hotel location

Mercure Arras Centre Gare Hotel

58 boulevard Carnot
62000
arras
france

Tel: +33321238888

Fax: (+33)3/21238889

Check-in from 12h00

Check out up to 12h00

  • PAS DE LIGNE SPECIFIQUE :  GARE

  • By plane

    CHARLES DE GAULLE At 150km / 93.75 miles

  • By plane

    LILLE LESQUIN At 48.3km / 30.01 miles

  • By boat

    BOULOGNE SUR MER At 80km / 50 miles

  • By boat

    CALAIS At 110km / 68.75 miles

  • By car

    AUTOROUTE A26 At 18km / 11.25 miles

  • By car

    AUTOROUTE DU NORD A1 At 15km / 9.38 miles

  • By train

    ARRAS At 0.5km / 0.31 miles

GPS :50.287025, 2.778495

Companies

  • BASE NAUTIQUE 2.5 km / 1.55 mi
  • BOWLING WORLD 0.9 km / 0.56 mi
  • CARRIÈRE WELLINGTON 1.0 km / 0.62 mi
  • CITÉ NATURE 0.9 km / 0.56 mi
  • ENERSYS HAWKER 10.0 km / 6.21 mi
  • HAAGEN DAZS 4.0 km / 2.5 mi
  • HAWKER 4.0 km / 2.49 mi
  • LE BEFFROI 0.7 km / 0.43 mi
  • LES PLACES 0.7 km / 0.43 mi
  • MUSÉE 0.9 km / 0.56 mi
  • RHONE POULENC 4.0 km / 2.5 mi
  • VIMY 13.0 km / 8.08 mi
Companies

Your meetings and events

In the heart of the region, a stone's throw from the historical center and opposite the TGV train station, the Mercure Arras Centre Gare hotel is in a prime location, ideal for team meetings, hosting customers and organizing conventions or conferences.With its 300-seat auditorium, 12,917 sq. ft. (1200 m²) exhibition hall and 7 meeting rooms, the hotel can accommodate between 2 and 500 people in a warm and friendly setting. Our team will help you prepare for your event

13 

meeting rooms

From 1 to 1,200 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Auditorium

  • WIFI access

  • Syndicate rooms

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Whether you are traveling alone, as a couple or with family, enjoy our quiet, spacious rooms, each furnished with a double bed or twin beds. If you want additional facilities and comfort, choose our Privilege Rooms.

Classic Room - 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Family Superior Room - 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard room for 1 person

  • Max. number of persons: 1
  • Area: From 17 / 183 sq ft
Rooms

Our restaurants and bars

LE 58

Type of cuisine: French

Restaurant closed at lunchtime on Saturdays, Sundays and public holidays.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Arras Centre Gare Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,571 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,012 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Nice hotel in fab location

Customer review rating 4.4/5

R W. Families - 29/07/2020 Confirmed reviews ALL

Good quality hotel with pleasant staff in a brilliant location.

Excellent Mercure

Customer review rating 4.4/5

Patryk G. Couples - 27/07/2020 Confirmed reviews ALL

Could not fault it in any way! Beautiful decor, excellent location, wonderful staff, super clean and great sleep quality! One of the best Mercure hotels ever visited.

Nice hotel, good stay

Customer review rating 4.4/5

Anonymous Couples - 25/07/2020 Confirmed reviews ALL

We have been pleased with the hotel, well located and the room, very clean and pleasant. The only disappointment, possibly not due to hotel staff as it applies to other Mercure hotels, , comes from the fact the drink voucher for Accor card holders is only for the holder of the card. This is a ridiculous policy from the Accor management and does not make any sense when travelling as a couple. If this is done to encourage consumption at the bar, it will certainly fail. Personally I will refuse such Vouchers if only for 1 person in the future, and make a point to not take any consumption at the bar. And I may reconsider my fidelity to Accor hotels altogether. I hope you can share this feedback with Accor management Thank you

Nice staff and good location

Customer review rating 4.4/5

Natalie Friends - 15/07/2020 Confirmed reviews ALL

Staff were very nice and helpful throughout our stay.

Pleasant stopover

Customer review rating 4.4/5

Andrew Couples - 06/07/2020 Confirmed reviews ALL

Pleasant staff. Nice room.

Great location

Customer review rating 4.4/5

Bruce Solo - 15/03/2020 Confirmed reviews ALL

I stayed here as wanted to visit some of the memorials in the area. This is a good base and has easy access. I had a great time and used the Hotel facilities for evening meal too. The restaurant is a good size and has a varied menu, there is also a fair size bar which shows football but space is limited.

Dear Mister S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionnist

Convenient location, good facilities

Customer review rating 4.4/5

Anonymous Families - 09/03/2020 Confirmed reviews ALL

Stayed overnight on the way further South. We had a drink in the bar and dinner in the restaurant. Great breakfast and friendly staff.

Dear Mrs LOADER, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anaëlle - Receptionnist

A bit disappointed

Customer review rating 4.4/5

Anonymous Friends - 09/03/2020 Confirmed reviews ALL

Overall the hotel was nice. Rooms were new and clean, comfortable bed and nice bathroom. Very good breakfast Unfortunately I was not treated as accor gold member in the hotel, I did not get a welcome gift (first time in many many stays) also was not offered an upgrade (not even mention of it) but the biggest shock was getting only one drink voucher (I traveled with my wife). This has never happen in years of using accor hotels. Small thing but very annoying. The menu I was shown in the bar had drinks listed for all member statuses and bar tender was trying to cover the platinum selection with her hand. Cannot believe that hotel cannot afford to print and laminate two different menus (this was not the first time it happened though). I was expecting a bit better from a French chain in France. If the member status does nothing in accor hotels in France unfortunately they will not be my hotels of choice anymore.

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Arras Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm sorry but there is no gift for the members in our hotel. For the upgraded room, it depends of the availability and for the voucher we used to give 1 drink to 1 person. I have taken all you remarks to give to my director. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabrina Iglesias - Chef de réception

Very pleasant

Customer review rating 4.4/5

Steve R. Friends - 09/03/2020 Confirmed reviews ALL

With a group of ten spread in five rooms we experienced no problems at all and all the good were very pleased with the hotel and staff. Thank you

Dear STEVE R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anaëlle - Receptionnist

Helpful staff, good service

Customer review rating 4.4/5

Ros Families - 25/02/2020 Confirmed reviews ALL

We arrived with a small child who was unwell during our overnight stay, but everything we needed was catered for and we were able to enjoy very good quality food from our room.

Great position and value

Customer review rating 4.4/5

Kay T. Couples - 24/02/2020 Confirmed reviews ALL

Room was very clean and comfort. Bed and bedding excellent. Breakfast choice good

Very comfortable stay.

Customer review rating 4.4/5

Amst Couples - 11/02/2020 Confirmed reviews ALL

Stylish modern hotel. Very comfortable room, bed and good bed linen. Friendly professional staff and well situated.

Friendly well located hotel

Customer review rating 4.4/5

Simon Friends - 04/02/2020 Confirmed reviews ALL

Good welcome Let us watch rugby on bar tv Great breakfast Helped me mend my broken shoe !

Convenient for every thing Arras

Customer review rating 4.4/5

Rachael Friends - 03/02/2020 Confirmed reviews ALL

The location of the Mercure is its best selling point. It is my second stay here and it will not be my last. The staff were lovely and friendly, the room was clean and comfortable, a littlesmall perhaps but usual for a town centre hotel. The coffee facilities in the room was unusual for France but very welcomed. I think the only area for improvement could be breakfast which is a little disappointing for the price and has less choice than other places I have visted including cheaper places in the Accor brand.

Well located, excellent customer care but lack of wifi in our room

Customer review rating 4.4/5

Mrs V. B. Couples - 28/01/2020 Confirmed reviews ALL

We were made to feel welcome on arrival.Room spacious, hotel restaurant food selection a bit basic.But hotel well located for eateries nearby.

Beautiful hotel and room

Customer review rating 4.4/5

Anonymous Couples - 20/01/2020 Confirmed reviews ALL

We are delighted. Great breakfast buffet!

A suite was very nice

Customer review rating 4.4/5

Js Couples - 19/01/2020 Confirmed reviews ALL

We travel with 3 cats. The extra room and the larger bathroom were very helpful. We love the gourmet restaurant.

Well appointed room, excellent breakfast, well located hotel near parking.

Customer review rating 4.4/5

P.b. Couples - 14/01/2020 Confirmed reviews ALL

Well satisfied with all aspects (as summarised above)

Dear Mister B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anaëlle- Reception

A much improved hotel

Customer review rating 4.4/5

David S. Couples - 08/01/2020 Confirmed reviews ALL

First night in France but to our first stay in this hotel. Pleasantly surprised to enjoy the substantial refurbishment - restaurant, guest areas and rooms are much improved. Remembered it was difficult to find car park but did find a space. Was not offered free drinks as Silver members - but received on request. Good food and friendly enough service for an overnight stay

Dear Mister S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Sorry for the forgotten free drink voucher. We hope to see you again very soon. Sincerely, Anaëlle - Reception

Fantastic stay, lovely people x

Customer review rating 4.4/5

Laura Couples - 05/01/2020 Confirmed reviews ALL

Helpful staff, central location, comfy room, what more can you ask? Great breakfast selection too. Parked in the underground car park opposite. Lovely city and a great experience. Thoroughly recommended. The only issue was the weather...

Dear LAURA M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - La Réception
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