Mercure Arras Centre Gare Hotel

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Mercure Arras Centre Gare Hotel 4 stars

Customer review rating (ALL Rating) 4.7/5 1,009 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • A 2-min walk from the SNCF station & just 5 min from the Arras city center

  • Downtown, a few minutes' walk from the train station and historic center

  • Restaurant offering cuisine made with fresh, seasonal ingredients

  • 538-sq.ft. air-conditioned fitness room with natural light

  • Secure public car park (fee required)

Hotel location

Mercure Arras Centre Gare Hotel

58 boulevard Carnot
62000 ARRAS
France

Telephone +33 3 21 23 88 88

Fax +33 3 21 23 88 89

Contact email

  • PAS DE LIGNE SPECIFIQUE:  GARE

  • By plane

    CHARLES DE GAULLE At 150km / 93.75 miles

  • By plane

    LILLE LESQUIN At 48.3km / 30.01 miles

  • By boat

    BOULOGNE SUR MER At 80km / 50 miles

  • By boat

    CALAIS At 110km / 68.75 miles

  • By car

    AUTOROUTE A26 At 18km / 11.25 miles

  • By car

    AUTOROUTE DU NORD A1 At 15km / 9.38 miles

  • By train

    ARRAS At 0.5km / 0.31 miles

GPS:50.287025, 2.778495

Companies

  • BASE NAUTIQUE 2.5 km / 1.55 mi
  • BOWLING WORLD 0.9 km / 0.56 mi
  • CARRIÈRE WELLINGTON 1 km / 0.62 mi
  • CITÉ NATURE 0.9 km / 0.56 mi
  • ENERSYS HAWKER 10 km / 6.21 mi
  • HAAGEN DAZS 4 km / 2.5 mi
  • HAWKER 4 km / 2.49 mi
  • LE BEFFROI 0.7 km / 0.43 mi
  • LES PLACES 0.7 km / 0.43 mi
  • MUSÉE 0.9 km / 0.56 mi
  • RHONE POULENC 4 km / 2.5 mi
  • VIMY 13 km / 8.08 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Le 58

Our cuisine is made from fresh, seasonal ingredients. Every week, on our chalkboard, you'll find new suggestions based on our Chef's market. Nice to see you again!

Our accommodation(s)

All our rooms have been refurbished. Choose your category: Standard room, or Family or Privilege rooms offering a wider range of amenities. You'll love the Nuxe products available in the bathroom.

Our guest reviews

Our guest reviews for
Mercure Arras Centre Gare Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,009 reviews

TripAdvisor Rating  4.0/5  1,085 reviews

Certificate of excellence 2022

A good all-rounder

Customer review rating 4.5/5

A P. Couples - Confirmed reviews ALL

The hotel is very central. But we had a quiet room allocated which although simple and quite modestly sized had all you needed. The decor was stylish , comfortable bed with good quality linens (5 ft wide which May be a bit tight for two larger adults) . Neat shower room with large shower, very clean and well kitted out. Separate toilet. Good storage space with fridge safe and bath robes and free water/juice drinks stocked. The front of house staff were friendly helpful and efficient. We liked the spacious and boutiquey modern reception bar area. Not many hotels have spaces you actually feel drawn to using . Good value rates that included parking underground. It might be tricky finding a space during busier periods than when we visited ( mid May)

Why, why, why, did we have to fight to get the air conditioning switched on???

Customer review rating 1.5/5

Keith Couples - Confirmed reviews ALL

Ok, the good bits.... The room was clean, the bed comfy, the shower worked OK, and the breakfast was good. But.... it was 25C on the day we arrived and forecast to get warmer the next day (it did). The hotel description says that the rooms are air-conditioned. But the reception staff said, sorry, the A/C was not switched on, they couldn't (or wouldn't) switch it on (not 'Accor group policy' until June (!) ) and sorry, they had no fans for angry guests. So my first night was spent sweating and trying to ignore the screaming, shouting and loud music coming from the inevitable gang of youths hanging around nearby. The next day, the excellent Chef de Reception Marjorie Albertier was on duty, and, yes, the A/C was switched on later that day. So perhaps you should change the hotel details: "yes, the rooms are air-conditioned, but only from 1st June". Really not impressed with the hotel management, with the exception of Ms Albertier. A dreadful way to show utter contempt for your guests

Dear Mr M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Arras Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can't explain why you were told by the receptionnist on duty that the Air Co was not to be on until June, as this never has been our politics. The comfort of our guest is our priority. Please reste assured that I have immediately taken the appropriate measures so that it never happens again in the future. I thank you again for sharing your concerns and apologize again. I hope that you will give us the opportunity to better serve you in the future. Sincerely, Marjorie Albertier - Chef de réception

Great modern hotel

Customer review rating 5.0/5

Mark Couples - Confirmed reviews ALL

Friendly and helpful staff

Dear MARK N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 04 and 05 of May. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Première de réception

well located , good stay, gorgeous breakfast

Customer review rating 5.0/5

Papado Business - Confirmed reviews ALL

super

Dear GILLES P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 21 au 22 of April. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Première de Réception

Excellent Restaurant

Customer review rating 4.5/5

Lh Couples - Confirmed reviews ALL

Hotel was very central , good parking , excellent restaurant.

Dear LESLIE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback concerning the location and our restaurant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurore - Service réception

THE place to stay in Arras

Customer review rating 4.5/5

Debbie E. Couples - Confirmed reviews ALL

The hotel is well located, wonderful staff and facilities.

Dear DEBORAH E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. We are happy to hear that you appreciate the location and our staff members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurore - Service réception.

Great stop-over

Customer review rating 4.0/5

Mrs C. Couples - Confirmed reviews ALL

Stayed here as a stop off before heading to the Eurotunnel. Booked a ‘privilege’ room that included a free, non-alcoholic mini bar, Nuxe toiletries and even an aromatherapy shower. However, there was no ‘city view’ as mentioned, just a view across a flat roof to a car park, but not an issue to us. We arrived at about 9pm on Sunday, had a warm welcome at reception and enjoyed a quick drink at the comfortable bar before dining, with service up to 9.45pm which was excellent (we presumed the restaurant would’ve stopped serving by the time we arrived). The food was good, service attentive and a most welcome meal after a day’s travelling. The room was well furnished (no wall pictures though) and the bed very comfortable. Check out was quick and pleasant, especially after we found out that our overnight car parking was free. All in all, a very pleasant stop over, thank you.

Dear Mrs C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and particularly the comfort of our privilege rooms. We hope to see you again very soon in Mercure Arras ! Sincerely, Marjorie - Chef de réception

Surprising refreshing style

Customer review rating 5.0/5

Gervais Couples - Confirmed reviews ALL

Well located , modern, friendly and professional . Nice design room and comfortable bed , nice breakfast quality , we’ll be back in Arras for another stay for cycling and culture without forgetting the north culinaire cuisine .

Dear GERVAIS I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurore - Service réception.

Relaxing stay

Customer review rating 4.5/5

Rachel Families - Confirmed reviews ALL

We chose this hotel because it was so close to the station and it couldn't have been easier to find. The staff were welcoming and the room extremely comfortable. The blackout curtains meant that we slept really well. The small Easter gift of mini-eggs and toiletries was a nice touch.

Dear RACHEL T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurore - Service réception.

Good stopover for Calao

Customer review rating 4.5/5

Peter P. Couples - Confirmed reviews ALL

Been many times, getting better every year. Very slick operation.

Dear PETER P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback and we are happy to hear you come back every year. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurore - Service réception.

Customer review rating 4.5/5

Lars V. P. Business - Confirmed reviews ALL

Good location, friendly staff, good rooms

Dear LARS VAN P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 05 to 06th of April. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Première de réception

Well organised and pleasant stay, thanks to the efficient and polite staff members.

Customer review rating 4.0/5

Martin Couples - Confirmed reviews ALL

Well organised and pleasant stay, thanks to the efficient and polite staff members.

Dear MARTIN S., Thank you for the good review of our hotel! We are glad that you enjoyed your stay from 06 to 07th of April and hope to see you again very soon. Sincerely, Anaëlle - Première de Reception

Good experience

Customer review rating 4.0/5

Mark Friends - Confirmed reviews ALL

Well located hotel. It looks pretty grim from the outside, however, inside it is nice and comfortable. The bar area is nice and the breakfast was really good. I’d stay here again.

Dear MARK A., Thank you for the great review of our hotel from 10 to 11 of April. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anaëlle - 1ere de Réception

Tevreden

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Very pleasant

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marjorie - Chef de réception

A great hotel

Customer review rating 5.0/5

Roger D. Couples - Confirmed reviews ALL

From arrival to departure we enjoyed great service and accommadation

Dear JOHN D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 02 to 03rd of April. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Première de Réception

A delightful welcome in an excellent location.

Customer review rating 4.5/5

Phil W. Families - Confirmed reviews ALL

Four nights marked by first class service, attentive and always smiling staff (reception, bar, dining room, house management) Value for money, and excellent on-site parking arrangements.

Dear PHILIP W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 13 to 17 of March. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Première de Reception

Good base

TripAdvisor rating 4.0/5

SilverTravellersUK TripAdvisor review

With easy access from the underground car park Centre Europeen (accessed from the middle of Boulevard Carnot (D939) either from the D917 to the west or from the Place de Marechal Foch to the east), the hotel has a welcoming lobby. Our Privilege Room on the 4th floor was quiet, as requested, with excellent blackout curtains, a Nespresso machine and fridge. The only negative were the thin towels. The buffet breakfast was superb, with freshly squeezed orange juice and good cereals, fruits, breads, pastries and cold meats as well as some hot options. the hotel was 5-10 minutes walk from the Place des Heros and other attractions as well as local restaurants, with the Great War battlefield cemeteries and museums a short drive away.

Excellent 👌

TripAdvisor rating 5.0/5

Do V TripAdvisor review

Very nice hotel located just next to the railway station, to the city center, the beautiful cathedral, the Christmas market, the beautiful little boutiques. The bed are comfortable, the rooms are clean and nice. I love the friendliness of the staff, the hotel atmosphere, the bar and the restaurant 58.

Dear Madam, We thank you very much for this lovely comment and excellent note ! We are happy that you enjoyed your stay at Mercure Arras and hope to have the pleasure to welcome you again very soon. Best regards Marjorie - Chef de réception

Overnight Stay

TripAdvisor rating 5.0/5

lahdedah2019 TripAdvisor review

We were held up by an 8 hr delay at ChannelTunnel from Uk and were unable to reach our booked hotel in Orleans. The staff at Arras tried to cancel our booking and called me back when we were cut off - Excellent stay -all staff were very helpful and courteous and parking was in underground car park just across road with door access to hotel. Lift access to rooms and our meal was lovely. Thank you

Dear Sir, Madam, Thank you very much for your very nice comment. We hope to welcome you for a next stay. Best regards, Sabrina - Front Office Manager

Well located hotel with a friendly welcome

TripAdvisor rating 3.0/5

Mark W TripAdvisor review

Check-in was swift however no upgrade was offered to Gold and Accor Business. I was offered only one welcome drink voucher even thought I booked a double room with my wife. That feels awkward and mean. I asked if there was a possibility of another voucher and was told that the management has specifically told them only to give one voucher. Sad to say, these little rules leave a negative vibe on loyal guests (especially when an Ibis/Novatel etc. will give drinks for both occupants of room!) Room was small but comfortable. Love the essential oil shower pods - a nice touch. Room seemed very spartan but this could be due to COVID policies. Bed was comfy. Did not have breakfast.

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