Mercure Arras Centre Gare Hotel 4 stars

Customer review rating 4.4/5 2,909 reviews

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Mercure Arras Centre Gare Hotel
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+ 10 Services

Hotel extras

  • A 2-min walk from the SNCF station & just 5 min from the Arras city center

  • Downtown, a few minutes' walk from the train station and historic center

  • Restaurant offering cuisine made with fresh, seasonal ingredients

  • 538-sq.ft. air-conditioned fitness room with natural light

  • Secure public car park (fee required)

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 13 Meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available Paying

Hotel location

Mercure Arras Centre Gare Hotel

58 boulevard Carnot
62000 arras
france

Tel: +33321238888

Fax: (+33)3/21238889

Check-in from 12h00

Check out up to 12h00

  • PAS DE LIGNE SPECIFIQUE :  GARE

  • By plane

    CHARLES DE GAULLE At 150km / 93.75 miles

  • By plane

    LILLE LESQUIN At 48.3km / 30.01 miles

  • By boat

    BOULOGNE SUR MER At 80km / 50 miles

  • By boat

    CALAIS At 110km / 68.75 miles

  • By car

    AUTOROUTE A26 At 18km / 11.25 miles

  • By car

    AUTOROUTE DU NORD A1 At 15km / 9.38 miles

  • By train

    ARRAS At 0.5km / 0.31 miles

GPS :50.287025, 2.778495

Companies

  • BASE NAUTIQUE 2.5 km / 1.55 mi
  • BOWLING WORLD 0.9 km / 0.56 mi
  • CARRIÈRE WELLINGTON 1.0 km / 0.62 mi
  • CITÉ NATURE 0.9 km / 0.56 mi
  • ENERSYS HAWKER 10.0 km / 6.21 mi
  • HAAGEN DAZS 4.0 km / 2.5 mi
  • HAWKER 4.0 km / 2.49 mi
  • LE BEFFROI 0.7 km / 0.43 mi
  • LES PLACES 0.7 km / 0.43 mi
  • MUSÉE 0.9 km / 0.56 mi
  • RHONE POULENC 4.0 km / 2.5 mi
  • VIMY 13.0 km / 8.08 mi

Your meetings and events

In the heart of the region, a stone's throw from the historical center and opposite the TGV train station, the Mercure Arras Centre Gare hotel is in a prime location, ideal for team meetings, hosting customers and organizing conventions or conferences.With its 300-seat auditorium, 12,917 sq. ft. (1200 m²) exhibition hall and 7 meeting rooms, the hotel can accommodate between 2 and 500 people in a warm and friendly setting. Our team will help you prepare for your event

Room descriptions and layouts

13 

meeting rooms

From 1 to 1,200 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Auditorium

  • WIFI access

  • Syndicate rooms

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Whether you are traveling alone, as a couple or with family, enjoy our quiet, spacious rooms, each furnished with a double bed or twin beds. If you want additional facilities and comfort, choose our Privilege Rooms.

Classic Room - 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Family Superior Room - 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard room for 1 person

  • Max. number of persons: 1
  • Area: From 17 m² / 183 sq ft

Our restaurants and bars

Le 58

Type of cuisine: French

Our cuisine is made from fresh, seasonal ingredients. Every week, on our chalkboard, you'll find new suggestions based on our Chef's market. Nice to see you again!

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday Closed
  • Sunday Closed

BAR

An open space that invites you to relax in a friendly atmosphere. Enjoy our selection of regional beers and other beverages. We have everything you need for a good time!

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Mercure Arras Centre Gare Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,909 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,035 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Ejoyable

Customer review rating 4.5/5

Peter H. Couples - 18/03/2021 Confirmed reviews ALL

Hotel staff exceptionably good. Room unusual but satisfactory, toilet extremely small difficulty getting in and out the door and main shower not operating. Car park very good but easy to miss the entrance.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

Good overnight stop

Customer review rating 4.5/5

Debbie Couples - 04/02/2021 Confirmed reviews ALL

Great place for us to stay overnight en route to Calais

Dear Mrs B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 02nd to 03rd of February . It is always a pleasure to receive positive feedback. I will share your comments with our team. So sorry about the chair. Do not hesitate to ask at the reception team if you need anything if you come next time. We will be delighted to help with that and bring another chair. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionnist

Friendly, comfortable stopover

Customer review rating 4.0/5

Mr. M. Solo - 27/12/2020 Confirmed reviews ALL

Staff are excellent: very warm and as helpful as can be. Modern hotel with good facilities.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

Well located, Sad stay

Customer review rating 1.0/5

A. Business - 17/12/2020 Confirmed reviews ALL

Your staff are lovely and do what they can but there is clearly a management problem concerning the food proposed and the deeply depressing room service. Your dinner menu is simply awful (Soggy, third rate fois gras, a ham omelette or a carbonnade flamand with chips was the only offer available). The round cloche on the square plate allowed the hot food to cool and congeal while the first course was consumed. Breakfast was equally awful. One lonely cup of luke-worm coffee, very ordinary patisserie and poor industrial bread. No way to start another huge day. We recently stayed in a well-run hotel et Meze where a full nourishing hot breakfast could still be eaten in a spaced out dining-room with as much coffee as a man needs. Before arriving in Arras, we were wondering what particular efforts managemet might have made to ensure that their guests enjoyed a certain compensation for coming to your hotel under such difficult circumstances. What was clear on arrival and even clearer when eating your poor meals off a tray perched on the bed was that you have no effort whatsoever. I know is life is difficult for us all and travelling for business is currently hell. Your job is to ensure that each guest's day ends and starts with a little moment of joy so that on leaving one could say, "That was nice, they really did their best".

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Arras Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry but it's forbidden to open the restaurant. All the restaurant in France are supposed to be closed. For the security of our guests, we have to follow all the government measures. We know that it's not easy but for us it's not easy too. It's not our choice. We are not used to work like that. We hope that we will soon be able to work again as before. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabrina Iglesias - Chef de réception

Great place to stay over.

Customer review rating 5.0/5

Michelle S. Couples - 27/11/2020 Confirmed reviews ALL

The hotel is really easy to locate from the motorway but still in the town. It has secure underground parking up to 2.8m in height so people travelling in tall vehicles can easily access the car park. There is an internal lift direct from the carpark to the hotel lobby. The reception staff are absolutely charming, efficient and understanding. I have never had better in France. The whole place is interestingly decorated. We could not use the bar or restaurant because of Covid rrestrictiona but we had wine and food brought to us by room service. There are vegetarian options on the menu. No complaints at all.

Dear MICHELLE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 25th to 26th of November. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionnist

Good stopover

Customer review rating 5.0/5

George Couples - 17/11/2020 Confirmed reviews ALL

A pleasant stay during lockdown. Staff did very well given restrictive circumstances

Dear GEORGE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 10th to 11st of November. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionnist

Well located hotel with a friendly welcome

TripAdvisor rating 3.0/5

Mark W 27/10/2020 TripAdvisor review

Check-in was swift however no upgrade was offered to Gold and Accor Business. I was offered only one welcome drink voucher even thought I booked a double room with my wife. That feels awkward and mean. I asked if there was a possibility of another voucher and was told that the management has specifically told them only to give one voucher. Sad to say, these little rules leave a negative vibe on loyal guests (especially when an Ibis/Novatel etc. will give drinks for both occupants of room!) Room was small but comfortable. Love the essential oil shower pods - a nice touch. Room seemed very spartan but this could be due to COVID policies. Bed was comfy. Did not have breakfast.

Very nice hotel.

Customer review rating 4.5/5

Katie S. Couples - 24/09/2020 Confirmed reviews ALL

As always, nice welcome. The room wasnt quite as nice as the previous visits but perfectly adequate. Breakfast and dinner both good as usual and handy parking

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Last time, in July, you have been upgraded in a privilege room. It's the reason why the room was different this time. We hope to see you again very soon. Sincerely, Sabrina Iglesias - Chef de réception

parking securise

Customer review rating 4.0/5

Anonymous Friends - 19/09/2020 Confirmed reviews ALL

personnel agreable

Madame et Monsieur H., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Arras Centre Gare du 11 au 12 Septembre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame et Monsieur, en l’expression de nos sentiments les meilleurs. Anaëlle - Réceptionniste

Excellent Stay

Customer review rating 5.0/5

John Couples - 07/09/2020 Confirmed reviews ALL

Very comfortable hotel with helpful, friendly staff. Room was spacious and the bar and restaurant experiences were excellent.

Dear JOHN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare from 05 to 06 of September. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionnist

Good stay!

Customer review rating 4.5/5

N. Families - 25/08/2020 Confirmed reviews ALL

Good reception, easy to get in, great room, great breakfast.

Dear Mr N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback from our guests; this is very encouraging. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Marjorie Albertier - Première de Réception

Good Stay

Customer review rating 4.5/5

J Business - 13/08/2020 Confirmed reviews ALL

Well located, good facilities, clean, quiet, one of the best in Arras, personal was Pleasant and welcoming. Breakfast was good, what you can expect from an Accor / Mercure and on top the price is good. Points to improve: I had to park on the street, no idea on parking availability. The layout of the hall is a bit quirky, no idea on what where the facilities available or what things i could do. IT was to me to ask, yes, but perhaps a question upon check in "do you have a car, do you know this hotel, do you…" would help.

Dear Mister Fernandez, Thank you for the review of our hotel! We are very sorry for the lack of information about your questionnements. Please be sure that we have informed your team to improve it. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anaëlle - Receptionnist

Comfortable

Customer review rating 4.0/5

Shelagh W. Couples - 11/08/2020 Confirmed reviews ALL

Clean, comfortable room with good air conditioning- required as temperature reached 37 degrees during our stay. Good airy light bathroom and separate W.C. Plenty of hand sanitizer available on entry and exit to hotel. A bit bemused by how breakfast regime changed over the 4 day stay but assume hotel were complying with all regulations. Pleasant dining area for breakfast.

Dear SHELAGH W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionnist
Customer review rating 0.5/5

D R. Couples - 10/08/2020 Confirmed reviews ALL

Had to wait 50 minutes for room despite completing on lone check in and arriving within the stated timescales. The same thing happened last year. Overcharged by your hotel for room rate and bar charges we didn’t make on Preauthorised credit card payment. Not at all happy

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I'm still waiting your credit card number in order to refund you. My colleague has forgotten to ask if you have the breakfast in the morning. Sincerely, Sabrina Iglesias - Chef de réception

Great location

Customer review rating 4.5/5

Lpf Couples - 09/08/2020 Confirmed reviews ALL

Close to everything but not in the middle Will stay again

Dear LUCY F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionnist

Great hotel with a professional, friendly team

Customer review rating 5.0/5

Kate B. Families - 09/08/2020 Confirmed reviews ALL

We stayed for 1 night with our 2 young children. We were greeted on arrival and explained the procedures due to covid 19. The room was lovely, clean and big with a nice view. The complimentary drinks and children's gifts in the room were great. We were able to walk into town very easily. Parking was easy too but I always think I'm.being ripped off when I have to pay on top of my room price! The breakfast the next morning was served in compliance to Covid-19 regulations and was very nice. I had to contact the hotel to query a payment and they got back to me extremely quickly and were very helpful. I'd definitely recommend this hotel and would return again.

Dear KATE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaëlle - Receptionnist

Room good. Food disappointing.

Customer review rating 3.0/5

Peter S. Couples - 05/08/2020 Confirmed reviews ALL

Comfortable clean room. Disappointing evening meal.

Dear PETER S., Thank you for the review of our hotel! We are glad that you enjoyed your stay except for the restaurant. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. And be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Anaëlle - Receptionnist

Short overnight stay

TripAdvisor rating 5.0/5

Offsetlinks Solo travel - 07/12/2019 TripAdvisor review

The rooms in this hotel have been renovated recently and the result is excellent. Unfortunately the hotel does not have yet many superior rooms available. Apart from slippers and bathrobe, the room I was given was perfect

one night in Arras

TripAdvisor rating 5.0/5

jeanyvesmerchez Business - 16/11/2019 TripAdvisor review

Excellent hotel, very well located between the main square and the train station. A lot of space in the rooms as well as in the lobby & restaurant. Quality of breakfast was very good too. It seems that this hotel was renovated recently, everything looks clean & new!

Lack of information

TripAdvisor rating 2.0/5

FellowTraveler247234 Couples - 28/09/2019 TripAdvisor review

We always thought that Mercure hotels were Air conditioned. Certainly the ones in Rouen & Reims are. We were very disappointed that the Air conditionong was switched off in Arras. No advanced notification was given to us and we therefore will revue whether we stay at your hotels again. We just do not appreciate being conned. You should have told us when booking and reduced the price accordingly if the booking was proceeded.

Dear Sir, Madam, Thank you for taking the time to give us your opinion. I'm sorry you were disappointed with your stay. We apologize for any inconvenience related to air conditioning. We are installing it in all rooms and the system should be connected soon. We look forward to welcoming you back to Mercure Arras for a future stay. Sincerely, Sabrina - Front Office Manager

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