Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.4/5 877 reviews

Hotel extras

  • ALLSAFE certified hotel

  • TOP location! Just 5 minutes walk to the city center

  • ENVIRONMENTALLY FRIENDLY! Our hotel is Planet 21 Silver certified...

  • FAMILY FRIENDLY! Our Superior category rooms have space for up to three guests...

  • FREE guided city tour every Saturday (limited number of participants)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BELVEDERE

Our bar is daily open for you. Start the day with a cup of coffee in the morning or end your day with an after-work drink.

Our accommodation(s)

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  877 reviews

TripAdvisor Rating  4.0/5  1,396 reviews

Stealing me in my room

Customer review rating 0.5/5

N. M. Couples - Confirmed reviews ALL

Someone stolen the cash money from my wallet (6 bnaknotes of 20 euros each) during the time of taking breakfast in the groundfloor and although i denounce this very unpleasant event to the management of the hotel, none dealed with. And after two days of inaction i myself asked if the hotel did something, and only then the response was that we saw that none entered your room. And when i asked furthemore for the exact time of checking the mini bar , the response was more than undetermined....telling two three different times of possible entering the room, while before they have told me that NONE entered the room. After that i was obliged to make a denounce to the competent authorities, in order to be avoided a similar unpleasant situation in the future by the unsuspected visitors of the beautiful Vienna !!!

Dear N., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City. I am sorry that your experience did not meet your expectations, please allow me to express my sincere apologies. After discussing this unpleasant event with the entire team, I can only give you the same answer that my colleagues on duty told you during your stay. When you reported the problem to our staff, our technician immediately checked if anyone had entered your room while you were away and read the room's electronic lock. The only person who came in with their key was our housekeeper who has been working in our hotel for over 10 years and only checked the minibar. Also due to electronic lock our housekeeper was only in the room around 11:00 a.m., which is after breakfast. Nobody else came into the room during breakfast hours. We are sorry about what happened, but we have done everything in our power to help you sort out this uncomfortable situation. We always recommend our guests to leave their valuables such as jewellery, wallets, laptops, phones etc. in the room safe or in our lockers at the reception. Our team takes your words very seriously and we would really appreciate it if you gave us the chance to regain your trust. Sincerely, Magali Kempes Moll Guest Experience Manager

Customer review rating 4.5/5

Dubravko Families - Confirmed reviews ALL

It was very good

Dear Dubravko, Thank you very much for your great review ! I'm happy to hear you enjoyed you stay with us in our beautiful city! I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. I truly hope to welcome you back in the not so distant future. Sincerely, Magali Kempes Moll Guest Experience Manager

Good location but smell smoke

Customer review rating 3.0/5

Janut Friends - Confirmed reviews ALL

We can smell smoke when open air-condition So we sleep with open a window. But good location

Dear Janut, Thank you for posting a review. It is unfortunate to read that your experiences to our property were disappointing and we regret that your stay has not met your expectations. We strongly value guests’ comments as it allows us to continuously improve our service. Especially your comment on the lack of helpfulness of some of our front desk is very disappointing. Please accept our apologies and rest assured that we will discuss your comment with our team! We truly hope you will give us the chance to prove that we are indeed better hosts and we would be more than delighted to welcome you as our guest again in the near future. Sincerely, Magali Kempes Moll Guest Experience Manager

Well located, hotel tired but staff friendly.

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Great location but did not feel 4*. TV did not work, lights in the bathroom broken etc. Beds comfortable though and staff friendly.

Dear Robert, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is unfortunate to read that your experiences to our property were disappointing and we regret that your stay has not met your expectations. Thank you as well for your critique and suggestions on improvement. We are attached to the quality of service delivered to our guests, and this is why we are grateful for this return of experience you sent us. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Greetings from Vienna, Magali Kempes Moll Guest Experience Manager

nice place to stay

Customer review rating 4.5/5

E. Families - Confirmed reviews ALL

nice place to stay, well located near Stephanplatz

Dear Plesca E., thank you very much for your comments regarding your stay at the Mercure Wien City. I'm happy to hear you enjoyed your stay with us in our beautiful city! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Wallner Deputy Manager

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Other web-users rate our hotel

  • 779 reviews 9.3/10 Location
  • 774 reviews 6.2/10 Room
  • 762 reviews 9.3/10 Service
  • 10 reviews 8/10 WiFi
  • 496 reviews 8.1/10 Breakfast
  • 415 reviews 5.4/10 Comfort
  • 315 reviews 6.7/10 Cleanliness
  • 91 reviews 2.3/10 Amenities

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