Customer review rating (ALL Rating)
4.4/5
877 reviews
Hotel Mercure Wien City
Hollandstrasse 3
1020 VIENNA
Austria
GPS:48.215123, 16.376181
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Railway station
Access: 400 m / 0.25 mi 7 min walk
Railway station
Access: 4 km / 2.5 mi 30 min walk / 15 min drive
Railway station
Access: 4 km / 2.49 mi 30 min walk / 15 min drive
Railway station
Access: 5 km / 3.13 mi 30 min walk / 10 min drive
Highway exit
Access: 12 km / 7.46 mi
Highway exit
Access: 15 km / 9.32 mi
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Other attractions
Access: 200 m / 0.12 mi 1 min walk
Sports centre
Access: 500 m / 0.31 mi 5 min walk / 1 min drive
Historic monument
Access: 500 m / 0.31 mi 5 min walk / 5 min drive
Historic monument
Access: 500 m / 0.31 mi 10 min walk
Botanical gardens
Access: 800 m / 0.5 mi 15 min walk / 8 min drive
Tourist attraction
Access: 1 km / 0.62 mi 10 min walk / 5 min drive
Historic monument
Access: 1 km / 0.62 mi 5 min drive
Entertainment/theatre district
Access: 1.2 km / 0.75 mi 20 min walk / 10 min drive
Opera/symphony/concert hall
Access: 1.5 km / 0.94 mi 20 min walk / 10 min drive
Amusement park
Access: 1.5 km / 0.94 mi
Casino
Access: 1.5 km / 0.94 mi 15 min walk
Aquarium
Access: 2 km / 1.25 mi 20 min walk / 10 min drive
Opera/symphony/concert hall
Access: 2 km / 1.24 mi 20 min walk / 5 min drive
Entertainment/theatre district
Access: 2 km / 1.24 mi 20 min walk / 10 min drive
Museums
Access: 2 km / 1.24 mi 20 min walk / 10 min drive
Museums
Access: 2 km / 1.24 mi 20 min walk / 10 min drive
Historic monument
Access: 2 km / 1.24 mi 5 min drive
Museums
Access: 2.5 km / 1.55 mi 22 min walk / 15 min drive
Entertainment/theatre district
Access: 2.5 km / 1.55 mi 30 min walk / 8 min drive
Cinema district
Access: 3 km / 1.86 mi 15 min drive
Opera/symphony/concert hall
Access: 3.5 km / 2.17 mi 2 min walk / 15 min drive
Museums
Access: 6 km / 3.73 mi 50 min walk / 20 min drive
Zoo
Access: 10 km / 6.21 mi 20 min drive
Tourist attraction
Access: 10 km / 6.21 mi 20 min drive
Racetrack
Access: 290 km / 181.25 mi
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Lake
Access: 1.5 km / 0.94 mi 10 min drive
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Shopping centre/mall
Access: 1 km / 0.63 mi 15 min walk / 7 min drive
Shopping district
Access: 1 km / 0.62 mi 15 min walk / 10 min drive
Shopping district
Access: 3 km / 1.86 mi 20 min walk / 10 min drive
Shopping centre/mall
Access: 3 km / 1.86 mi 15 min drive
Shopping district
Access: 10 km / 6.21 mi 15 min drive
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Company
Access: 0 m / 0 mi 2 min walk
Company
Access: 0 m / 0 mi 3 min walk
Company
Access: 0 m / 0 mi 2 min walk
Company
Access: 0 m / 0 mi 12 min walk
Company
Access: 2 km / 1 mi 10 min drive
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Convention centre
Access: 0 m / 0 mi 2 min drive
Convention centre
Access: 2 km / 1 mi 10 min drive
Convention centre
Access: 3 km / 1 mi 10 min drive
Convention centre
Access: 3 km / 1 mi 10 min drive
Check-in from - Check out up to
Our bar is daily open for you. Start the day with a cup of coffee in the morning or end your day with an after-work drink.
Start the day with a great breakfast! Enjoy our generous breakfast buffet, Monday to Friday from 06:30 - 10:00 am, as well as Saturday and Sunday from 07:00 - 10:30 am.
Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.
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ALL Rating
Stealing me in my room
Customer review rating 0.5/5
N. M. Couples - Confirmed reviews ALL
Dear N., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City. I am sorry that your experience did not meet your expectations, please allow me to express my sincere apologies. After discussing this unpleasant event with the entire team, I can only give you the same answer that my colleagues on duty told you during your stay. When you reported the problem to our staff, our technician immediately checked if anyone had entered your room while you were away and read the room's electronic lock. The only person who came in with their key was our housekeeper who has been working in our hotel for over 10 years and only checked the minibar. Also due to electronic lock our housekeeper was only in the room around 11:00 a.m., which is after breakfast. Nobody else came into the room during breakfast hours. We are sorry about what happened, but we have done everything in our power to help you sort out this uncomfortable situation. We always recommend our guests to leave their valuables such as jewellery, wallets, laptops, phones etc. in the room safe or in our lockers at the reception. Our team takes your words very seriously and we would really appreciate it if you gave us the chance to regain your trust. Sincerely, Magali Kempes Moll Guest Experience Manager
Customer review rating 4.5/5
Dubravko Families - Confirmed reviews ALL
Dear Dubravko, Thank you very much for your great review ! I'm happy to hear you enjoyed you stay with us in our beautiful city! I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. I truly hope to welcome you back in the not so distant future. Sincerely, Magali Kempes Moll Guest Experience Manager
Good location but smell smoke
Customer review rating 3.0/5
Janut Friends - Confirmed reviews ALL
Dear Janut, Thank you for posting a review. It is unfortunate to read that your experiences to our property were disappointing and we regret that your stay has not met your expectations. We strongly value guests’ comments as it allows us to continuously improve our service. Especially your comment on the lack of helpfulness of some of our front desk is very disappointing. Please accept our apologies and rest assured that we will discuss your comment with our team! We truly hope you will give us the chance to prove that we are indeed better hosts and we would be more than delighted to welcome you as our guest again in the near future. Sincerely, Magali Kempes Moll Guest Experience Manager
Well located, hotel tired but staff friendly.
Customer review rating 3.5/5
Anonymous Families - Confirmed reviews ALL
Dear Robert, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is unfortunate to read that your experiences to our property were disappointing and we regret that your stay has not met your expectations. Thank you as well for your critique and suggestions on improvement. We are attached to the quality of service delivered to our guests, and this is why we are grateful for this return of experience you sent us. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Greetings from Vienna, Magali Kempes Moll Guest Experience Manager
nice place to stay
Customer review rating 4.5/5
E. Families - Confirmed reviews ALL
Dear Plesca E., thank you very much for your comments regarding your stay at the Mercure Wien City. I'm happy to hear you enjoyed your stay with us in our beautiful city! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Wallner Deputy Manager
In partnership with TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.
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