Hotel - Hotel Mercure Wien City
Mercure Hotel Mercure Hotel

Hotel Mercure Wien City

4.0/5 1,301 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Shoe shine machine

Leisure and activities

  • Boat excursions
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/23:00
    • Opening hours : Week-end 06:30/23:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ALCATEL2 km / 1.24 mi OPEC0.2 km / 0.12 mi SIEMENS AUSTRIA0.8 km / 0.5 mi
IBM AUSTRIA0.2 km / 0.12 mi RAIFFEISEN AUSTRIA0.1 km / 0.06 mi

Congress centre

AUSTRIA CTR VIENNA3 km / 1.86 mi

Exhibition centre

VIENNA2 km / 1.25 mi

Your meetings and events

Do you need a meeting room, car park and Internet access? Then the Mercure Wien City hotel is the right hotel for you! It is located in the heart of Vienna but can still be easily accessed by car.We offer individual and professional advice to ensure that your event at our hotel on Hollandstrasse is a success.Take advantage of our newly renovated meeting room and enjoy coffee breaks with delicious snacks!

Hotel Mercure Wien City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
WIEN 115 m2 4 m 70 30 30 50 0
    • Screen
    • Flipchart
    • TV with VCR
    • Meeting room
    • Office
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

  • 123 rooms
  • 100% non-smoking hotel
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 2,505 reviews

Our guest reviews for
Hotel Mercure Wien City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,301 reviews
Anonymous Couples - 04/12/2019 Confirmed reviews ALL
« Good hotel »

The service was good and friendly, the breakfast was fine and the location was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gudmundur, thank you very much for staying with us and for writing some comments according to your rating! I am happy to see that you had a good time in Víenna and that you felt welcome and comfortable! Looking forward to may welcoming you soon again, Alexander Mitgutsch Resident Manager

Viktor Couples - 06/11/2019 Confirmed reviews ALL
« Dissatisfied in Mercure Wien City Hotel »

This hotel is not comply with Accors Hotels chain standards for 4 stars hotel. Quality of service is poor. The bed condition was not good, the mattress had bedsores. Bed linen never been changed during 3 nights. Breakfast food selection was poor. We had early flight and checked out from hotel at 6.30 am on 1 November 2019. The hotel serves breakfast at 7 am only. We paid for room& and breakfast already during booking on 14 October at Accor web site . The receptionist refused to return money for missed breakfast.

A R. Couples - 02/11/2019 Confirmed reviews ALL
« Great staff and location »

My wife and I had a great stay at the hotel - staff were very friendly and helpful, the room well furnished and comfortable and breakfast was great too!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, thank you so much for your time to rate your stay and it is my pleasure to read that you absolutely enjoyed your time in Vienna and staying with us! Looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

Friends getaway - 30/10/2019 TripAdvisor review
« good and not so good »

We had room no 711, facing the busy street. No way to open the window to cool the room, the street noise was overwhelming. After complaints from a lot of hotel guest the hotel management decided to turn the central A/c back on. Finally .... Good breakfast, slow computer terminal .....

Our hotel has responded to the review
Our hotel has responded to the review

Dear puffin340, thank you very much for staying with us and for sharing your impressions! I am happy that you had a good time in Vienna even if the temperature was not perfectly conveniant for you and I hope you will visit us soon again, Alexander Mitgutsch Resident Manager

Couples - 22/10/2019 TripAdvisor review
« good room and great localisation at 10 minutes from the City center »

Nice big room, not so "new" but very comfortable. We mainly appreciated the welcome and globally the great staff. good breakfast. Hotel to recommend mainly for its localization and the global atmosphere

Our hotel has responded to the review
Our hotel has responded to the review

Dear 716patrickp, thank you very much for your time to write about your last stay with us and for your good rating with all the positive comments! I am happy to read that you had a good time in Vienna and that you felt welcomed and comfortable. Looking forward to may welcoming you soon again, Alexander Mitgutsch Resident Manager

Anonymous Couples - 13/10/2019 Confirmed reviews ALL
« european vacation »

Overall we are satisfied with our stay. however I dont know if you will do something about it but a red color pallete in a room is not my type. You see hotel room is a place to relax and rest a red color is not calm and restful color .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amelita, thank you very much for staying with us and for your rating with all it´s comments! We do already offer rooms in differnet categories and differnt designs so I can highly reccomend our Privilege-Rooms for your next vist and I am sure that those will meet your expectations. best regards, Alexander Mitgutsch Resident Manager

Rani Business - 01/10/2019 Confirmed reviews ALL
« OK »

No pancakes on the last two days i was there, the rest of the food doesnt look particularly appetizing to me. Housekeeping knocked 3 times and opened the door immediately, didnt even give me a second to react to say that im busy in the bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rani, thank you very much for staying with us and for your time to rate with all of your comments! I am very sorry for the inconveniences and please be sure that we will have a look on our breakfast variety and also I will forward your comments to our housekeeping staff members to sensitize them. I hope you you will visit us soon again, Alexander Mitgutsch Resident Manager

Wafik I. Couples - 29/09/2019 Confirmed reviews ALL
« G. Manager for Itaco company »

its accepted but you must increase the varieties for the breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., thank you very much for your time to rate your stay with some comments! I am happy to see that you enjoyed your visit and of course we will consider some changes of the breakfast variety soon. Looking forward to may welcoming you soon again in Vienna, Alexander Mitgutsch Resident Manager

Adriana Business - 29/09/2019 Confirmed reviews ALL
« Extremely dissatisfied »

Staff is good and helpful, but the condition of the room and property is bad. Hotel was full so I was unable to get another room. The drain in the shower was clogged and the smell was terrible.!! They sprayed air freshner because it was not repaired (water was out to the room). Hair dryer did not work. Very poor internet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adriana, thank you very much for staying with us and for your time to rate your visit! I am very sorry for all the inconveniences caused and please be sure that all technical problems have been solved as soon as possible! It would be great if you will give us the chance to convince you of our service at your next visit to Vienna! Best regards, Alexander Mitgutsch Resident Manager

John L. Business - 25/09/2019 Confirmed reviews ALL
« Excellent »

Comfortable clean modern room. Super helpful and friendly staff. Good location 5 mins walk from Underground and 15 from Imperial Palace. Would stay again without hesitating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., thank you very much for staying with us and for your time to rate us! I am happy that you had a great time in Vienna and that I want to thank you for the perfect rating! Best regards, Alexander Mitgutsch Resident Manager

Giovanna Couples - 23/09/2019 Confirmed reviews ALL
« Wonderful city-break »

Our stay was wonderful. The hotel is conveniently located to visit Vienna city center. Rooms are spacious and clean, breakfast excellent, personnel nice and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giovanna, thank you very much for your time to write about your impressions of your stay with us! I am happy to see that you felt welcome and comfortable and it would be great to have you back soon in Vienna, Alexander Mitgutsch Resident Manager

Anonymous Couples - 19/09/2019 Confirmed reviews ALL
« Mr »

Staff ok but no room upgrade offered in spite of not appearing busy think you just take this side of Accor benefits not very seriously .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., thank you very much for staying with us and for your time to share your impressions! I am verry sorry that you did not feel treated well as a member of Le Club Accorhotels which is one of our most important objectives but please be sure that we were fully booked during your stay and only because of this reason we were not able to offer an upgrade this time as it is based on availability! It would be great if you will give us the opportunity to convince you of our service at your next visit to Vienna, Alexander Mitgutsch Resident Manager

Couples - 14/09/2019 TripAdvisor review
« Good times in Vienna »

Great location. You can walk to everywhere. Clean rooms. All around, a good place to stay. We did not have the breakfast at the hotel, but there is a small local market just down the street on same side of canal as the hotel. Two funky spots to eat - cash only, but there is an ATM on the way. If I return to Vienna, would definitely stay at same hotel. We unexpectedly took the #1, that was going out of town, so was not covered by our daily pass, but ended in a small town - last station was called Josefplatz. Well worth the trip. 'Train' runs every 30 minutes. Best part of our time in Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mar99, thank you very much for staying with us and for your time to write about your impressions! I am happy to see that you had such a great time in Vienna and it would be great to have you back soon as a guest again, Alexander Mitgutsch Resident Manager

Anonymous Business - 09/09/2019 Confirmed reviews ALL
« perfect stay »

Great located in the center of the city. Friendly staff, good service and wonderful overall experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eduard, thank you very much for your nice words about your last stay with us and for sharing your impressions! I am happy to read that you had such a great time in Vienna and it would be my pleasure to having you back soon as a guest, Alexander Mitgutsch Resident Manager

Mel Families - 09/09/2019 Confirmed reviews ALL

The hotel location is good. the room aircon is not good as we have to request for fan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mel, thank you very much for staying with us and for the rating of your last stay! I am verry sorry that the room temperature did not meet your expectaions and I hope you will give us the opportunity to fully convince you at your next stay soon, Alexander Mitgutsch Resident Manager

Bart Families - 30/08/2019 Confirmed reviews ALL

Very nice hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bart, thank you very much for staying with us and for the full-score rating and your comment! I am happy to see that you had a great stay and it would be my pleasure to have you back as our guest soon, Alexander Mitgutsch Resident Manager

Will Solo - 29/08/2019 Confirmed reviews ALL
« nice and centrally located hotel »

The hotel was situated close to the center (a 15 minute walk). The room was large and check-in was pleasant. Staff were generally friendly and spoke excellent English. The floor and furniture in the room were not as clean as you would expect, but that is what you get on a light carpet where dust easily settles. Also, the furniture in the room was mostly red and you can see dust more clearly than on a lighter color. The Wi-Fi signal was dependable, but every day you would have to log in again. A great bed and good shower. Overall for the rate paid, this hotel had a good price quality ratio.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Will, thank you very much for your time to rate your stay and for sharing your impressions in your comments! For your next stay I can also recommend to check our different rooms types as they are equipped with different designs and it would be my pleasure to have you as our guest back again, Alexander Mitgutsch Resident Manager

Deepinder Families - 27/08/2019 Confirmed reviews ALL
« Good experience »

Rooms were clean and so were the bed linens. Front desk staff was responsive. Restaurant staff services and responses were outstanding. Responsive and respectful staff enhances guest comfort and create a differentiation vis-à-vis other hotel properties.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deepinder, thank you very much for staying with us and for your time to write about your impressions! A special thank you for the praise about our staff members and we are already looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

Omega Families - 13/08/2019 Confirmed reviews ALL
« Good stay :) »

Good stay, possibility to extend, friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear OmeGa, thank you very much for the good rating of your last stay and for your time to write some comments too. It would be my pleasure to get the possibility of welcoming you soon again, Alexander Mitgutsch Resident Manager

Ksenia B. Solo - 12/08/2019 Confirmed reviews ALL
« The hotel where I return again and again »

It was extremely excellent - as always: friendly professional staff, cleanness of the rooms, excellent location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ksenia, thank you so much for your stay and for your time to rate us & for sharing your impressions! It is my pleasure to read that you feel totally welcomed and comofortable every time you are staying with us! Looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

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