Hotel Mercure Wien City 4 stars

Customer review rating 4.5/5 2,658 reviews

ALLSAFE approved hotel

Hotel Mercure Wien City
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+ 9 Services

Hotel extras

  • ALLSAFE certified hotel

  • TOP location! Just 5 minutes walk to the city center

  • ENVIRONMENTALLY FRIENDLY! Our hotel is Planet 21 Silver certified...

  • FAMILY FRIENDLY! Our Superior category rooms have space for up to three guests...

  • FREE guided city tour every Saturday (limited number of participants)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Bicycles rental (nearby)
Business services
  • 1 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 vienna

Tel: +431213130

Fax: (+43)1/21313230

Check-in from 14h00

Check out up to 12h00

  • U1, U4 :  U1, U4 SCHWEDENPLATZ


  • By plane

    VIENNA SCHWECHAT At 20km / 12.5 miles

  • By car

    SUDAUTOBAHN A2 At 12km / 7.46 miles

  • By car

    WESTAUTOBAHN A1 At 15km / 9.32 miles

  • By train

    SOUTH At 5km / 3.13 miles

  • By train

    WEST At 4km / 2.5 miles

  • By train

    WIEN WESTBAHNHOF At 4km / 2.49 miles

GPS :48.215123, 16.376181


  • ALCATEL 2.0 km / 1.24 mi
  • IBM AUSTRIA 0.2 km / 0.12 mi
  • OPEC 0.2 km / 0.12 mi
  • RAIFFEISEN AUSTRIA 0.1 km / 0.06 mi
  • SIEMENS AUSTRIA 0.8 km / 0.5 mi

Your meetings and events

Do you need a meeting room, car park and Internet access? Then the Mercure Wien City hotel is the right hotel for you! It is located in the heart of Vienna but can still be easily accessed by car.We offer individual and professional advice to ensure that your event at our hotel on Hollandstrasse is a success.Take advantage of our newly renovated meeting room and enjoy coffee breaks with delicious snacks!

Room descriptions and layouts

meeting room

From 1 to 70 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • TV with VCR

  • Meeting room

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

Our restaurants and bars


Our bar is daily open for you. Start the day with a cup of coffee in the morning or end your day with an after-work drink.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Hotel Mercure Wien City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,658 reviews


TripAdvisor Rating 4.0/5

1,347 reviews

nice for a weekend city trip

Customer review rating 3.5/5

Anonymous Friends - 20/07/2021 Confirmed reviews ALL

AC in the room didn't really work. bed was very comfortable. the only elevator was also very slooow. reception staff was helpful and very friendly.

Sehr geehrte Frau S., vielen Dank für Ihren Aufenthalt im Mercure Wien City und Ihr ehrliches Feedback. Wir schätzen es sehr, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Für Ihr Erlebnis möchte ich mich entschuldigen und möchte mich nochmals für Ihre hilfreiche Mitteilung bedanken. Seien Sie versichert, dass unser Technik Manager bereits informiert wurde und konkrete Maßnahmen getroffen hat, um die Servicequalität zu verbessern. Ich würde mich sehr freuen Sie schon bald wieder als Gast bei uns zu haben. Mit freundlichen Grüßen, Magali Kempes Moll Guest Experience Manager

Excellent one-night stay choice in Vienna

Customer review rating 4.0/5

Razvan Families - 12/07/2021 Confirmed reviews ALL

We stayed here for one night and it was a very good choice: the hotel is very well located and it was easy to explore the center of Vienna by foot. The staff was polite, the room was comfortable but a bit noisy (due to traffic). The breakfast was poor (maybe due to hygiene restrictions?!) and I wouldn't recommend it... The parking is very handy.

My “homebase” in Vienna

Customer review rating 4.5/5

Jaromir Business - 01/07/2021 Confirmed reviews ALL

After many stays at different hotels in Vienna, this one is always my first choice.

Dear Jaromir S., Thank you very much for your visit and for taking the time to review your stay at Mercure Wien City. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks in that particular category made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. My team and I are looking forward to welcoming you back as a guest hopefully soon. Friendly wishes from Vienna, Magali Kempes Moll Guest Experience Manager

Deference placita

Customer review rating 5.0/5

Marius Families - 12/03/2021 Confirmed reviews ALL

Foarte buna

Dear Marius C., thank you very much for your positive feedback. We are very pleased that you rated us highest and are delighted that you really enjoy your stay with us! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best wishes for you and your Family. Sincerely, Magali Kempes Moll Guest Experience Manager

Good location for discovering Vienna

Customer review rating 4.5/5

Denis Couples - 01/08/2020 Confirmed reviews ALL

Very good welcome, the personnel was very great. We also appreciated the cleanliness in the bathroom.

Well situated and comfortable accommodation

Customer review rating 4.5/5

Paul Families - 06/02/2020 Confirmed reviews ALL

Staff were quite supportively friendly - they spoke English well, and tried to assist with bookings and booking changes as needed. Rooms were clean and neatly serviced. As and when I stay in Vienna again, I would happily contact the hotel for another booking. It was a convenient location within walking access of the main city, the Ring and the Augarten

Dear Paul, thank you very much for staying with us and for sharing your impressions going with your really nice rating! I am happy that you felt welcome and comfortable and I hope you will be staying with us soon again, Alexander Mitgutsch Resident Manager

Listed as a 4 star......probably more like a 3

TripAdvisor rating 3.0/5

FrankRoo 06/02/2020 TripAdvisor review

Hotel location is quite good, a 10 to 15 minute walk from the central square of the old town. The bar in the hotel is like one of the bars people had in their living rooms in the 70's and although the hotel was busy I never saw anyone having a drink, or behind the bar for that matter. The rooms are on the small side, but comfortable. It was quite cold during our stay, and despite turning the heating / air con up to max temperature and full power it never warmed the room up, but the bed was comfortable - but they do put two single duvets on a double bed which I find a bit strange but you see alot in Europre. We paid for the room only advance rate so I don't know what breakfast was like. I would stay in this hotel again in Vienna as long as I could be sure I got a room where the heating actually worked.

Dear FrankRoo, thank you very much for staying with us and for your time to write about your impressions! I am happy that you liked your stay and that your overall experince was good too. I hope you will give us the chance soon to fully convince you of our service during your next visit and I highly recommend one of our Superior-Rooms to you as they are a bit bigger than the other categories. Best regards, Alexander Mitgutsch Resident Manager

3 days stay in Vienna

TripAdvisor rating 4.0/5

Flyer56885 Family - 20/12/2019 TripAdvisor review

Early arrival at the hotel so we were able to leave our luggage at the reception until the room was ready at 14:00. The room was clean and comfortable. The bed is big enough for 2 adults and a kid but we also had a sofa at our disposal. Very good coffee and a tasty breakfast with a wide range of products. The location of the hotel is very convenient for many reasons: 30 minutes connection from the airport by VAL then a 5 minutes walk, 25 minutes walk to Madame Tussauds, 15 minutes walk to Stephansplatz. Overall a pleasant experience.

Not quite 4-star

TripAdvisor rating 3.0/5

NiceHotelChap Couples - 19/12/2019 TripAdvisor review

Well-located - just a short walk from city centre. In my opinion, this isn't a 4-star hotel... maybe 3 and a half. Rooms were clean, but compact. Beds comfortable, but we had 2 singles joined together. Bathroom clean, quite small but still had bathtub with shower over. Breakfast was okay and the dining room staff were particularly good. Nothing too bad to report and we enjoyed our time in Vienna, but overall the hotel gave the impression of needing an update. I would put it on a par with a Holiday Inn Express, so considering we paid an average of €218 per night I was expecting it to be somewhat classier!

Great service

Customer review rating 4.5/5

Debbie G. Families - 17/12/2019 Confirmed reviews ALL

A very comfortable stay and great service.

Dear Debbie, thank you very much for staying with us and for your time to share your impressions! I hope you will visit us soon again, Alexander Mitgutsch Resident Manager

Good hotel

Customer review rating 4.5/5

Anonymous Couples - 04/12/2019 Confirmed reviews ALL

The service was good and friendly, the breakfast was fine and the location was excellent.

Dear Gudmundur, thank you very much for staying with us and for writing some comments according to your rating! I am happy to see that you had a good time in Víenna and that you felt welcome and comfortable! Looking forward to may welcoming you soon again, Alexander Mitgutsch Resident Manager

Dissatisfied in Mercure Wien City Hotel

Customer review rating 2.0/5

Viktor Couples - 06/11/2019 Confirmed reviews ALL

This hotel is not comply with Accors Hotels chain standards for 4 stars hotel. Quality of service is poor. The bed condition was not good, the mattress had bedsores. Bed linen never been changed during 3 nights. Breakfast food selection was poor. We had early flight and checked out from hotel at 6.30 am on 1 November 2019. The hotel serves breakfast at 7 am only. We paid for room& and breakfast already during booking on 14 October at Accor web site . The receptionist refused to return money for missed breakfast.

Great staff and location

Customer review rating 5.0/5

A R. Couples - 02/11/2019 Confirmed reviews ALL

My wife and I had a great stay at the hotel - staff were very friendly and helpful, the room well furnished and comfortable and breakfast was great too!!

Dear Andrew, thank you so much for your time to rate your stay and it is my pleasure to read that you absolutely enjoyed your time in Vienna and staying with us! Looking forward to welcoming you soon again, Alexander Mitgutsch Resident Manager

good and not so good

TripAdvisor rating 4.0/5

puffin340 Friends getaway - 30/10/2019 TripAdvisor review

We had room no 711, facing the busy street. No way to open the window to cool the room, the street noise was overwhelming. After complaints from a lot of hotel guest the hotel management decided to turn the central A/c back on. Finally .... Good breakfast, slow computer terminal .....

Dear puffin340, thank you very much for staying with us and for sharing your impressions! I am happy that you had a good time in Vienna even if the temperature was not perfectly conveniant for you and I hope you will visit us soon again, Alexander Mitgutsch Resident Manager

good room and great localisation at 10 minutes from the City center

TripAdvisor rating 4.0/5

716patrickp Couples - 22/10/2019 TripAdvisor review

Nice big room, not so "new" but very comfortable. We mainly appreciated the welcome and globally the great staff. good breakfast. Hotel to recommend mainly for its localization and the global atmosphere

Dear 716patrickp, thank you very much for your time to write about your last stay with us and for your good rating with all the positive comments! I am happy to read that you had a good time in Vienna and that you felt welcomed and comfortable. Looking forward to may welcoming you soon again, Alexander Mitgutsch Resident Manager

european vacation

Customer review rating 4.0/5

Anonymous Couples - 13/10/2019 Confirmed reviews ALL

Overall we are satisfied with our stay. however I dont know if you will do something about it but a red color pallete in a room is not my type. You see hotel room is a place to relax and rest a red color is not calm and restful color .

Dear Amelita, thank you very much for staying with us and for your rating with all it´s comments! We do already offer rooms in differnet categories and differnt designs so I can highly reccomend our Privilege-Rooms for your next vist and I am sure that those will meet your expectations. best regards, Alexander Mitgutsch Resident Manager

Good times in Vienna

TripAdvisor rating 4.0/5

mar99 Couples - 14/09/2019 TripAdvisor review

Great location. You can walk to everywhere. Clean rooms. All around, a good place to stay. We did not have the breakfast at the hotel, but there is a small local market just down the street on same side of canal as the hotel. Two funky spots to eat - cash only, but there is an ATM on the way. If I return to Vienna, would definitely stay at same hotel. We unexpectedly took the #1, that was going out of town, so was not covered by our daily pass, but ended in a small town - last station was called Josefplatz. Well worth the trip. 'Train' runs every 30 minutes. Best part of our time in Vienna.

Dear mar99, thank you very much for staying with us and for your time to write about your impressions! I am happy to see that you had such a great time in Vienna and it would be great to have you back soon as a guest again, Alexander Mitgutsch Resident Manager

Very nice and well located hotel

TripAdvisor rating 4.0/5

800gabrieln Family - 11/08/2019 TripAdvisor review

The location is close to the very center of the city. Good parking is available. The room was well equipped, clean and quiet. The people in the reception were efficient and friendly. I would be glad to come here again.


TripAdvisor rating 5.0/5

Graeme L Friends getaway - 01/08/2019 TripAdvisor review

First time visit to Vienna , what can I say it was fabulous city , very friendly welcoming , clean city and also not an expensive city , plenty to do and see and take in , and also a must take twin city boat trip from Vienna to Brastlivia Slovakia

Dear Graeme, thank you very much for the perfect rating! I am happy that you had a great time in Vienna (&Bratislava) and it would be my pleasure to welcome you soon again. Best regards, Alexander Mitgutsch Resident Manager

Nice and cosy

TripAdvisor rating 4.0/5

h_mFRA Couples - 20/07/2019 TripAdvisor review

Had a nice stay in Mercure Wien City. We felt welcome and enjoyed our stay, had nothing to complain about except maybe the location, but the hotel in itself is fine. Still feel that Mercure has lost some of its lustre a bit over the years though. Had the opportunity to stay in one of the staff-designed rooms, and even though it wasn't quite our taste we thought it was a great concept that should develop in other establishments.

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