Hotel Mercure Wien City

Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.5/5 634 reviews

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Hotel extras

  • ALLSAFE certified hotel

  • TOP location! Just 5 minutes walk to the city center

  • ENVIRONMENTALLY FRIENDLY! Our hotel is Planet 21 Silver certified...

  • FAMILY FRIENDLY! Our Superior category rooms have space for up to three guests...

  • FREE guided city tour every Saturday (limited number of participants)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

  • U1, U4:  U1, U4 SCHWEDENPLATZ

  • U2:  U2 SCHOTTENRING

  • By plane

    VIENNA SCHWECHAT At 20km / 12 miles

  • By car

    SUDAUTOBAHN A2 At 12km / 7 miles

  • By car

    WESTAUTOBAHN A1 At 15km / 9 miles

  • By train

    SOUTH At 5km / 3 miles

  • By train

    U1/U4 SCHWEDENPLATZ At 0km / 0 miles

  • By train

    WEST At 4km / 2 miles

  • By train

    WIEN WESTBAHNHOF At 4km / 2 miles

GPS:48.215123, 16.376181

Companies

  • ALCATEL 2 km / 1 mi
  • IBM AUSTRIA 0 km / 0 mi
  • OPEC 0 km / 0 mi
  • RAIFFEISEN AUSTRIA 0 km / 0 mi
  • SIEMENS AUSTRIA 0 km / 0 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BELVEDERE

Our bar is daily open for you. Start the day with a cup of coffee in the morning or end your day with an after-work drink.

Our accommodation(s)

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  634 reviews

TripAdvisor Rating  4.0/5  1,379 reviews

great location 2 ,inutes walk from danuba river and metro station. 10 minute walk from city center

Customer review rating 4.5/5

Boaz S. Business - Confirmed reviews ALL

it was a great hotel with excellent service. parking was amazing just underneath the lobby floor. breakfast was great and everything was fine

Dear Boaz , Thank you for choosing the Mercure Wien City for your travel in Vienna and taking time to make us detail review of your experience. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and to hear that we could exceed your expectations. Getting such feedback is the best motivation for the entire team. Thank you for appreciating our passion and also for sharing your experiences :-) I hope to have the pleasure of welcoming you back again soon. Sincerely, Magali Kempes Moll Guest Experience Manager

Excellent hotel for a short city break

TripAdvisor rating 5.0/5

deccrv TripAdvisor review

Stayed here for three nights and the hotel worked brilliantly for us on every level. Yes the rooms are a little small and the decoration a little tired but that's really inconsequential for a short break given the hotel has so many positives. Location is fine for central Vienna and a short 5 minute walk will easily take you into the centre and metro. The rooms are clean and well laid out and breakfast is generous with plenty of choice. All the staff we met were friendly, knowledgeable and accommodating. Reception were very helpful with a couple of minor requests and the restaurant staff were always polite and helpful. If your main goal is just having somewhere to stay while you see the sights then this hotel works perfectly and is good value for money. I would definitely stay here again if I return to Vienna

Dear Deccrv, It is so wonderful to hear that you had such a good time in our hotel and I would like to thank you again in the name of the entire team for this outstanding feedback. Thank you for appreciating our passion and also for sharing your experiences with us. We are very happy to hear that we could exceed your expectations and that you enjoyed your time in our beautiful city. We are looking forward to welcoming you hopefully soon again! Greetings from sunny Vienna, Magali Kempes Moll Guest Experience Manager

Small rooms, dirty carpets, worn-out furniture, poor breakfast

Customer review rating 1.0/5

Michael Business - Confirmed reviews ALL

A disappointing experience

Dear Michael G., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City. Our aim of our team is to make your stay as pleasant as possible and we are therefore very sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received. We fully agree that the service provided was simply unacceptable and in no way reflects the high service quality we expect from our team and wish to provide our guests. Allow us to assure you that we have already evaluated this matter with the respective department head in order to avoid such re-occurrences in the future. We understand that not all explanations may help to undo the experiences made nor the impression received. Nevertheless, we truly hope you will give us the chance to prove that we are indeed good hosts and we would be more than delighted to welcome you again in the near future. Sincerely, Magali Kempes Moll Guest Experience Manager

Customer review rating 4.5/5

Mazin L. Couples - Confirmed reviews ALL

Nice ,clean , very well located , reasonably priced

Dear Mr. l., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Wallner Deputy Manager

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

We were very pleased with your service, positive attitude and the will to do your best.

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Other web-users rate our hotel

  • 553 reviews 9.5/10 Location
  • 534 reviews 6.4/10 Room
  • 558 reviews 9.2/10 Service
  • 9 reviews 8.6/10 WiFi
  • 341 reviews 8.3/10 Breakfast
  • 276 reviews 5.2/10 Comfort
  • 224 reviews 6.3/10 Cleanliness
  • 56 reviews 3.8/10 Amenities

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