Novotel Nantes Centre Gare Hotel 4 stars

Our stay was very brief but most enjoyable and the staff were genuinely exceptional in their efforts to help us.

Treated like 3rd class tourists, never had to pay a deposit on a room before but we had to here. Never felt welcome in the place.

Not sure if you provide feedback to hotels on their websites, tripadvisor etc but I went on the latter this morning and posted the following: ‘Firstly I should say that the accommodation provided complies with all that one would expect of a Novotel, clean, warm & comfortable. However, it is shocking to see that the Accor hotel group are slipping behind the times and not keeping up with the growing customer sensitivity for good environmental practices. To still be finding single-use plastics in use in the rooms in the form of plastic goblets in plastic wrapping, shampoo and shower gel in plastic single use tubes, tea bags in plastic rather than paper sachets etc is shocking. I can’t imagine how many goblets, tubes & sachets get used in this one hotel each day, which then when multiplied by the 1000’s of hotels in the Accor group and 365 days in a year must produce tonnes of landfill waste. Clearly Accor are no longer an industry-leading group and I will be avoiding their hotels in favour of those that are environmentally sensitive until they do so.’

Night ok and dinner in restaurant ok except an error for the price of the chamber The correction was done by reception officer after 2 request : one the evening and the staff are not in charge of this correction and 1 by phone some day after as nothing was done after First request

Great experience! The only thing that was missing is creamer/milk for the coffee we made in our room.

It was fine, the bathroom door was damaged so needs upgraded

the room and hotel in general was very comfortable and clean. I also liked its central location.

The hotel was fine but we expected something more luxurious and clean from a 4 stars hotel. The rooms were OK but the toilette papers were not new. They were used by previous visitors. The towels were not very clean as well. We went to the breakfast at 10, and different things were not offered anymore such as the potato and the bacon.

Pros: Great breakfast Lobby design Helpful staff Good location Big room Cons: Rooms needs to be redecorate ASAP

Value for money is pretty low compared to other options in Nantes, including other AccorHotels

Very good Location, rooms amenities, wifi, bed everything is very good, staffs are really helpful and superb, especially front desk and room service. I have taken the room with sofa bed, so both bed and sofa bed occupied the entire room, less space inside my kid don'l have space to play around. Breakfast is really superb and I like the breakfast timings and their options

Great location .Lovely and clean hotel rooms great to.staff friendly and helpful.Nice kids area to play.

It was a very nice stay, staff personnel were helpful. The workers in the dining room were also very nice. We ordered a dinner once and one of them brought it to our room. The breakfast was very good. We liked the location which is a walking distance to the train station and to the center of the city & also the fact that it's just by the river. The fact that there is a(payed) parking just under the hotel, is perfect. we also liked the kattle, tea& coffee in room & the small fridge. The room, although it was big and comfortable (number 407) and clean , requires renovation. There were permanent spots on the carpet. In the bathroom, there were mold spots under the sink& also on the shower holder(plastic) that could be .easily removed. The curtain is not statically mounted to the wall & twice, it fell down in the middle of the night with big noise which woke us up. Additional power inlets in both sides of thre bed could be great.

Chambr impeccable, calme.

Cleaning could be better. The toalet in the room smelt of urin like in the public tolet. The room was smelly so we had to keep the window open most of the time. The sink in the bathroom was stopped. Breakfast was ok.