Novotel Nantes Centre Gare Hotel 4 stars

It was fine, the bathroom door was damaged so needs upgraded

the room and hotel in general was very comfortable and clean. I also liked its central location.

The hotel was fine but we expected something more luxurious and clean from a 4 stars hotel. The rooms were OK but the toilette papers were not new. They were used by previous visitors. The towels were not very clean as well. We went to the breakfast at 10, and different things were not offered anymore such as the potato and the bacon.

Pros: Great breakfast Lobby design Helpful staff Good location Big room Cons: Rooms needs to be redecorate ASAP

Value for money is pretty low compared to other options in Nantes, including other AccorHotels

Very good Location, rooms amenities, wifi, bed everything is very good, staffs are really helpful and superb, especially front desk and room service. I have taken the room with sofa bed, so both bed and sofa bed occupied the entire room, less space inside my kid don'l have space to play around. Breakfast is really superb and I like the breakfast timings and their options

Great location .Lovely and clean hotel rooms great to.staff friendly and helpful.Nice kids area to play.

It was a very nice stay, staff personnel were helpful. The workers in the dining room were also very nice. We ordered a dinner once and one of them brought it to our room. The breakfast was very good. We liked the location which is a walking distance to the train station and to the center of the city & also the fact that it's just by the river. The fact that there is a(payed) parking just under the hotel, is perfect. we also liked the kattle, tea& coffee in room & the small fridge. The room, although it was big and comfortable (number 407) and clean , requires renovation. There were permanent spots on the carpet. In the bathroom, there were mold spots under the sink& also on the shower holder(plastic) that could be .easily removed. The curtain is not statically mounted to the wall & twice, it fell down in the middle of the night with big noise which woke us up. Additional power inlets in both sides of thre bed could be great.

Chambr impeccable, calme.

Cleaning could be better. The toalet in the room smelt of urin like in the public tolet. The room was smelly so we had to keep the window open most of the time. The sink in the bathroom was stopped. Breakfast was ok.

Found the hotel room very spacious, and modern,The facilities were first class.Meal in the restaurant,and service there overall was well above our expectations.

When we arrived the general appearance was very tired. Our allocated room was set up with a double bed and 2 camp beds though there was only 2 of us. We were then allocated a superior room which seemed more aligned to a 4* hotel. Our key stopped working every time we left the hotel and continually had to get reset.

Satisfactory stay but wi-fi was woeful.

My complaint relates to the state of the room I had at the Novotel Nantes Centre Gare, ( Room number 424 ).The double bed was an iron framed foldup and when someone sat on the pillow half, the lower half would rise up. It was positioned about 15 cm from a wall which made it difficult to get in and out from one side. The carpet was badly stained and the net curtains had holes in them. The separate toilet room had a hole in the wall where a fitting used to be and not been redecorated. The bathroom power socket and light switch were both loose on the wall. The knob for the basin plug mechanism was missing so you have to pull on the rod to make it work. The bath plug mechanism did not work at all. There was black mould on the ceiling, around the bath and under the basin. Bath water leaked onto the floor presumably from a non-existent overflow system or pipe leak. My wife and I paid 167 euros for the room including some room service and breakfast and booked because we wanted to be in a four star hotel. The poor state of the room was far from four star and your response will dictate if we ever stay in an Accor hotel again.

Good service, as always here, room was ready on arrival, nice and clean. Good breakfast is worth paying for. Nice walk into town - I keep coming back.