Frindly and professional staff . Good room in good price.

I've stayed in many Ibis hotels over the years and never had a problem but it’s highly unlikely I’ll return to this hotel. Given the unprecedented COVID pandemic I didn’t select the prepay booking upfront as I didn’t know if my flight would even leave, so I took the online reservation option instead (which meant I paid more money in total but it gave me the possibility of cancelling my reservation if needed). Luckily my flight left as scheduled and I checked in, where my passport and card details along with the 3 digit code were all taken. All was going well until half way through my stay I was called to the front desk. I’m still totally stupefied about the situation that followed! I was treated politely but as if they’d decided I was a total delinquent! in essence they were insinuating that I would be leaving the hotel in 3 days time without paying my bill! They kept mumbling something about my credit limit being a problem but to be honest I didn’t understand, they weren’t making much sense at all, so I kept assuring them that the limit on my card was fine, but not to worry as if not as I had another debit card with me and more than enough cash to cover the bill if the cards didn’t work, I even showed them the other card and the cash, which was somewhat humiliating. They then insisted I paid 50% of the bill right there and then (at 11pm at night!) but I was so mortified at the accusation that I settled the account in full and decided not to purchase anything else from this hotel, not even breakfast. Once the bill was paid they issued a new key card, I said I didn’t need a new key as I hadn’t lost the old one but then I understood, what they’d done was lock me out of my room at 11pm at night in order to force payment. How unprofessional, indiscreet and totally insulting! I'm quite upset about the way in which I was treated, It ruined my stay (which is why I’ve rated this hotel only as a 2). They could have checked in their database and seen that on the other occasions I’ve stayed in an Ibis I’ve always paid my bill. I think the staff in this hotel need some serious customer services training, especially the management staff, one of who was hovering behind the receptionist and seemed to be the one forcing this issue. I will not be booking into this hotel again upon my return to Berlin, which is a shame as the hotel in terms of its facilities and cleanliness, although budget, is not bad at all.

We stayed at this otherwise rather remote hotel to be able to queue up early for the opening hours of the Rammstein Shop that's fairly close. Staff is friendly, parking is not excessively expensive and the hotel generally does what it needs to do as a two-star property. The room is simple and small, but the bed was comfortable. The free Wifi works well. The close distance to the Tegel airport obviously results in a certain level of noise. The lack of air condition in the room can lead to high in-room temperature that, depending on outside wind conditions, can not be countered by opening the windows.

This hotel is fine but room wasn't clean, the surroundings were very noisy and there is no airport transfer.

the name is misleading...the airport is nowhere close to airport. cost me about 23 euro to get there from my late flight back from cologne. also it was summer and temperatures high...no air con...they offered me a small fan. think they should install air con for the guest rooms for the summer. temperatures are going up

A short walk from U8 station Residencestrabe , couple of restaurants and cafes nearby , not sure how far on the bus to Tegal airport could see and hear planes when outside but no issue from room. Need to renew the pillows please far too lumpy and small.

This hotel is really at a bad level, I will never return : - no hot water to take a shower at the morning, - no climatisation in the room, - no parking and att the end I have to pay more than reserved with credit card.

We had luck the weather was not to warm so we could open the window at night. The rooms have no aairco. In the evening and morning you have the noise of the airplanes and you can not sleep with an open window. Breakfast was farely good coffee could be better.

I have stayed several times at this IBIS hotel. It is a little dated but one of the best deals in Berlin. The hotel is not at the airport but not far. More important, it is five minutes from the subway. The breakfast buffet is a good deal and I am always impressed how friendly the staff is.

Excellent hotel located just right for what we wanted to do in Berlin. Very helpful front desk service. We bought the buffet breakfast and it was good value. We also used the bar area one evening, also good. Overall, staff very friendly.

Room was good- clean, spacious and had all amenities. However the wifi was very weak and slow and I kept losing connection. Hotel is well connected to public transport. Train and bus stops are within a few minutes walking distance.

We stayed at a hotel that was easy to access a very good transport as we did not have a hire car we used buses trains underground very easy to understand a ticket costing 15.60 euros for 2 people that was valid all 3 zones.We visited the aviation museums. The hotel was clean well run friendly staff and the price included breakfast.Will be using this hotel again.

The staff was nor heplful or kind. This is important for the service. I understand the culture is different among countries, however, in the hotel industry amability is a crucial part of what makes an hotel great or normal.

Hotel is very clean and the staff polite and helpful. The only issue is the acoustic isolation in the rooms, you can pretty much hear everything the whole night. Good option if you're planning a short stay between flights in Tegel (which is 10 min away by car), but I'd wouldn't stay there more than one day.

We would leave Berlin around 7pm. So, more than one month before our staying, I have booked and prepayed 15 Euros for a late checkout, at 5pm. When we arraived at the Ibis Tegel, we were informed that a late checkout at 5pm would not be possible. Things were not that bad because they allowed us to checkin ahead of time, around 9am, we could check out at 3pm and we were refunded in 5 Euros. Of course all of these concessions were good, but what we really wanted was the late checkout at 5pm. Besides this situation, the hotel is a good value offer and is very well located, near the UBahn station of Residenzstrasse, served by U8 line, and 30 minutes far from Tegel airpot by 128 Bus which can be taken at Franz-Neumann Platz.