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Mercure Hotel Potsdam City 4 stars

Customer review rating 4.1/5 1,127 reviews

Mercure Hotel Potsdam City
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+ 18 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Hotel location

Mercure Hotel Potsdam City

Lange Bruecke
14467 potsdam

Tel: +49331272424

Fax: (+49)331/272233

Check-in from 15h00

Check out up to 12h00


  • TRAM 92 :  92 AM ALTEN MARKT

  • TRAM 93 :  93 AM ALTEN MARKT

  • TRAM 98 :  98 AM ALTEN MARKT

  • By plane

    BERLIN SCHOENEFELD At 40km / 25 miles

  • By plane

    BERLIN TEGEL At 35km / 21.75 miles

  • By boat

    CAPUTH At 10km / 6.25 miles

  • By car

    MICHENDORF At 10km / 6.21 miles

  • By car

    POTSDAM BABELSBERG At 2km / 1.25 miles

  • By train

    POTSDAM HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :52.394157, 13.059694


  • GEOFORSCHUNGSZENTRUM 1.0 km / 0.63 mi
  • MAERKISCHE ALLGEMEINE 1.5 km / 0.94 mi

Hotel services


Culinary delights await you every day at our restaurant "Oscar" between 6am and 10.30pm. Regional specialties and international dishes are on the menu, and we're happy to serve you on our terrace.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
  • 15 Meeting rooms
Hotel Services And Equipments
  • Hotel informations
    • 210 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • 17 floors
  • Languages spoken at the hotel
    • German
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Hotel Parkplatz
    • On site
    • 50 parking spaces
    • Public
    • Parking opened 24/7

Your meetings and events

Participants at your event can enjoy a superb view of the city with its enchanting lakes and park: 4 of our 13 meeting rooms are located on the 17th story of our CCH-certified hotel and provide an exceptionalsetting for events with up to 80 participants. The conference area on the ground floor has 9 rooms for up to 160 guests and access to the terrace. All meeting rooms are air conditioned and have WIFI, while plenty of natural light givesthe rooms a pleasant ambience. As a special extra, we have a multimedia studio available for you. Please discuss your needs with our staff, who will provide you with professional assistance for your event - from planning to hosting.

Room descriptions and layouts


meeting rooms

From 1 to 200 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • TV with VCR

  • Indoor and Outdoor facilities

  • Office

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

At our 4-star Mercure Hotel Potsdam City, you can choose from Standard or Privilege Rooms or Junior Suites. All 210 rooms and suites are air conditioned and have WIFI. We look forward to welcoming you and your children: One child under the age of 12 can stay in your room free of charge. Your pet is also welcome to stay (surcharge of EUR 10/night). Take advantage of our leisure service: You can book boat trips and hire bikes at reception.

Our guest reviews for
Mercure Hotel Potsdam City

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,127 reviews

TripAdvisor Rating 3.5/5

187 reviews

Podstam for a Day

TripAdvisor rating 3.0/5

Malcolm C Business - 07/10/2020 TripAdvisor review

I have been a long time member of the Accor loyalty programme, achieving Diamond status, I felt particularly let down by what is one of the higher standard brands in the group. Whilst i appreciate the current environment we live in, I felt that they were taking advantage and taking the easy way out. I recently stayed in another Accor hotel, the level of service provided was much more comprehensieve under possibly more restrictive conditions. May status was not recognised at check-in, it all seemed to difficult!

Nice stay near historic sites

TripAdvisor rating 4.0/5

RuudenIne Business - 18/09/2020 TripAdvisor review

Due to COVID-19 situation is off course different and not as usual, despite this reception was very kind and helpful. I had pre-booked table for the restaurant, but it appeared to be closed when I arrived. This one should have told in advance, I especially looked for hotel with restaurant ! Breakfast offer was limited due to COVID-19, but acceptable. I did not get all advantages because of my seniority with Accor. Nothing negative to say about room and/or bed. Parking spaces for cars is limited, they did find a solution for me, but it is to small

Perfect !

TripAdvisor rating 5.0/5

998j_rgw Business - 01/02/2020 TripAdvisor review

First time that I visited this hotel. It was a pleasure to be treated and served as a welcome guest. The room was good, the service was kind, the breakfast delicously all the way long! So have a chance and stay here!

Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager,

Below par Hotel and staff

TripAdvisor rating 3.0/5

CaldeiradaSilva Friends getaway - 05/01/2020 TripAdvisor review

Mercure in Potsdam is getting older and so is the staff who looks to have some difficulties 8n serving customers. The hotel is located reasonably close to the most important part of the historical city but it's design is rusty. Same applies to staff that for sure did not read the Accor manual

Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely Hotel manager

Great location. Poor service

TripAdvisor rating 2.0/5

vikramcmehta Couples - 18/12/2019 TripAdvisor review

We really liked the location of the Mercure hotel - closer from public transport and central station. But that was it - other than the location everything else staff behaviour, sleep quality, room amenities was all below expectations. When we checked in - we were asked to wait until 3 PM which is the check in time however, what we were told is that none of the room on all of its 14 floor were available and that they start room service only after 12 PM when guests check out. However, next day - the cleaning staff entered our room without knocking, they just said housekeeping and entered. And the doors are such that you cannot lock them from inside. So not only was this a case of intrusion of privacy but we also felt that we were lied to. During check out, lady at the reception didnt even bother to ask how our stay was she immediately asked us to pay and that was all she was interested in. she didnt even smile/thank nothing. They only have twin beds and no option for double bed. Basic amenities like water kettle and mini bar (all of which you would expect from a hotel like this ) were missing. Room service was pathetic - we had to plead someone to bring a Coke to our room as they said he was the only person on shift and could not leave the counter. Beds so soft you would completely duck inside. Def not going back.

My Stay

TripAdvisor rating 5.0/5

Scenic11549998984 Couples - 20/08/2019 TripAdvisor review

My stay was just perfect! Service was helpful and always present. The location was so close to everything we wanted to visit! The bar was a great place to have a drink. The room was clean and the shower was easy to use as it had no step. Great hotel!

Great views and location

TripAdvisor rating 4.0/5

Ianvivpat Family - 04/08/2019 TripAdvisor review

Room with a lovely view and great breakfast .Staff helpful . Only downside was the small bathroom which is almost part of the room and toilet and shower gives little privacy .Great value price that included breakfast

Nice hotel

TripAdvisor rating 4.0/5

FrHn Business - 16/07/2019 TripAdvisor review

Nice hotel. Good breakfast Clean rooms Located far from castles and city center, but close to public transports with direct bus/tram to "sans souci" Postdam was more interresting than expected. Personnel welcome and helpful.

Did not stay with you

Customer review rating 0.5/5

Peter Business - 15/06/2019 Confirmed reviews ALL

I have not been in your hotel since last year, I believe your records are wrong

What a view!!

TripAdvisor rating 5.0/5

Colin B Couples - 22/05/2019 TripAdvisor review

We were upgraded to a suite on the 15th floor. Great view-great suite. The restaurant is decorated in what we call Art Deco with pictures from the german movies. At this hotel you can pretend you are a star!

Comfortable and Convenient

Customer review rating 4.5/5

Anonymous Business - 01/05/2019 Confirmed reviews ALL

Really nice breakfast service.

Fantastic weekend

TripAdvisor rating 5.0/5

NorthStar50959248529 Family - 17/04/2019 TripAdvisor review

Hotel as usually nice with delicious breakfast. Near to the beautiful old town. Close to train station. We spent very nice weekend in the city a specially Sansucci Park. Likely we were in the time of Tulipan Weekend .

Beautifully location

TripAdvisor rating 4.0/5

orcc60 Business - 12/03/2019 TripAdvisor review

Very nice staff, quick check-in. We had dinner at the hotel restaurant. Not so many different dishes but they are at reasonable price and served quickly Well served breakfast buffet. Only issue was the insufficient sound insulation in the bedroom.

Well-functioning city break

TripAdvisor rating 5.0/5

ari146 Couples - 13/02/2019 TripAdvisor review

Mercure Potsdam City is well located between main railway station and the city centre. The hotel tower offers nice views from most rooms. Breakfast buffet is sumptuous. Hotel staff is attentive and has a good "can-do" attitude which makes you feel as a guest rather than "just" a client. Room was clean and pleasant with a raliable wifi. All in all this was a nice and relaxing experience in every aspect.

Very nice hotel and room with a view

TripAdvisor rating 5.0/5

Guide34499511937 Business - 10/02/2019 TripAdvisor review

This hotel is at a very short distance to Hauptbahnhof Potsdam (only 5 minutes walking). Tremendous view from my hotelroom at the 16th floor. Also very quiet and no typical 'city noise' during the night. The breakfast was very good: lots of fresh food and great choice. Wifi of very good quality.

Wonderfull !

TripAdvisor rating 5.0/5

236sophie Friends getaway - 05/11/2018 TripAdvisor review

A perfect 4 nights stay in junior suite with our 8 years old son. At thé 16th floor, fabulous view over Potsdam ! The staff is very professional. Generois breakfast for every taste. I sûre recommend it and go back on any occasion.

Good Hotel for visiting Berlin

TripAdvisor rating 4.0/5

Alan W Solo travel - 27/09/2018 TripAdvisor review

This was the third time I have stayed at this hotel whilst I visit the Innotrans railway trade exhibition, and I think it was the best. The WiFi which I complained about when I stayed in 2016 is now greatly improved. The refurbishment has been done well, particularly the restaurant where Mercure have had the sense to leave décor as was, whilst renewing seating fabrics and carpets.


Customer review rating 5.0/5

Schmidt Business - 25/05/2018 Confirmed reviews ALL


Dear Mr. Schmidt, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Central hotel with clean, well-equipped rooms.

Customer review rating 3.5/5

Anonymous Friends - 28/06/2017 Confirmed reviews ALL

It was good. The location was good. We had half-board though, and would have liked a couple of options for dinner. One member of the breakfast staff was quite unpleasant, which rather marred our stay. We accidentally sat in the wrong place (we hadn't been told anything about where to sit on arrival, just told to go ahead and find a table) and she was quite cross and very rude.

very convenient, very clean

Customer review rating 5.0/5

Meng Z. Business - 12/06/2017 Confirmed reviews ALL

The outside is too bright, and the curtain is too thin. The aircondition is a little noisy.

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