Novotel Melbourne on Collins

Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.3/5 75 reviews

ALLSAFE approved hotel

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Hotel extras

  • Located in the Heart of Melbourne, the perfect destination for work and pleasure.

  • Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall

  • ALLSAFE Certified Hotel

  • Newly refurbished Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Melbourne on Collins

270 Collins Street





  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 18.39km / 11.43 miles - Shuttle paying

  • By car

    EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    SOUTH EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    TULLAMARINE FREEWAY At 3.5km / 2.17 miles

  • By car

    WESTGATE FREEWAY At 4km / 2.49 miles

  • By train

    FLINDERS STREET STATION At 1km / 0.63 miles

  • By train

    SPENCER STREET STATION At 1.5km / 0.94 miles

GPS:-37.815963, 144.964961

Congress centre


Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Near the property
  • Car park


Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features extensive breakfast buffet, café lunch and a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Your meetings and events

Modern and beautifully presented, the conference facilities at Novotel Melbourne on Collins provide the ideal setting for meetings, conferences and events in Melbourne. Featuring nine contemporary function rooms, this impressive Melbourne conference centr e can accommodate eight to 400 delegates in a range of layout configurations, including theatre, banquet, classroom and boardroom styles. The pillarless Australia Ballroom is the hotel's largest event space, offering plenty of natural light and unimpeded views for conferences, gala dinners and trade shows. Guests organising an event at the hotel can benefit from a range of state-of-the-art conferencing equipment, as well as the support of the hotel's dedicated events team and onsite audio visual company.

Room descriptions and layouts

meeting rooms

From 1 to 400 


Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed a nd tastefully decorated. Guests can choose from a variety of accommodation styles, with Standard, Executive, Suite and Family options available. Each room features a work desk, an LCD TV, cable and WiFi internet access, a minibar and a modern ensuite.

Our guest reviews

Our guest reviews for
Novotel Melbourne on Collins

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  75 reviews

TripAdvisor Rating  4.0/5  5,160 reviews

Central Location - Fine

Customer review rating 3.5/5

Mark Business - Confirmed reviews ALL

Novotel is well located in the middle of Collins Street. The vibe of the city and the hotel were very quiet and seemed to be still recovering post pandemic. Few staff available at the check-in counters and bar showed that there were few travellers to support.

Good stay again

Customer review rating 4.0/5

Brian Couples - Confirmed reviews ALL

We enjoy staying at the Novotel Collins Street as it is well located & staff are helpful courteous & friendly. Accommodation was very good & clean.

Underwhelming and unorganised

Customer review rating 1.0/5

Joshua K. Business - Confirmed reviews ALL

From the top. 1. Hard to find Valle parking on arrival as unsigned so I had to park in a nearby parking lot. 2. The room had been paid for prior to arrival however your records indicated it had not been. I showed the check in assistant an email of confirmation showing that the room and breakfast had been paid for for 2 nights. He declined to make any action and made me pay directly on my own card. Furthermore my company contacted the hotel the next day and yes it had been paid for prior to checkin. There was no apology to me by the hotel nor any effort made to contact me directly. 3. I ordered from the room service menu as it was around 9:30pm that I made it to my room. I used the QR code located in the room to order. 20 minutes after the estimated time of arrival of the order I followed this up by calling the hotel and they had no record of the order and informed me that the system wasn't working. Should this have been explained to me at checking around 9pm when I arrived? When I received the food it was cold and the order was incorrect. I didn't argue or point it out because it was 11:30am at that stage. 4. The tray from room service was still sitting at my door the following night when I returned. I noticed other trays in front of other rooms that made the hallway smell as they had been there for a long time too. 5. On check out there was no thank you nor where any questions asked about my experience. On check out I was refunded for the overcharging however no apologie or explanation was given even though I politely pointed it out. What was good was the conference setup down stairs as well as the girls running the coffee in the morning and drinks in the evenings. They are the talent you want to hold onto and develop. Efficient, polite and have the willingness to do it.

Good Stay and comfortable. Extremely friendly and helpful staff.

Customer review rating 5.0/5

Atul K. Business - Confirmed reviews ALL

Staff was polite and helpful.

Good stay in a very well located hotel

Customer review rating 3.5/5

Anon Couples - Confirmed reviews ALL

As usual a very good stay. We have been staying for over 20 years, not sure how many more than 20. We have stayed at other hotels but once we found Novotel on Collins we haven’t stayed anywhere else.

Good location, friendly and helpful reception staff. Room itself was 'okay'

Customer review rating 4.0/5

Ak… Business - Confirmed reviews ALL

Amenities offered in the bathroom are a bit substandard. I would have hoped for some toothpaste, shampoo and conditioner but there was none. The tea and coffee choices were very basic - other hotels I stay at in Melbourne offer premium coffee bags or mini-v60 bags with local coffee. Pillows were alright. Everything else though was great. Room was well presented, bed was comfortable, iron and ironing board great. Service at the bar was good with a decent selection of beverages.

comfortable stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

east check in and stay enjoyable

Excellent location in CBD

Customer review rating 4.5/5

Katrina Couples - Confirmed reviews ALL

Lovely greeting by the concierge on our arrival, friendly & informative service throughout all areas of the hotel, cosy and comfortable room for our short stay. We’d happily stay here again, this is rare as we like to mix it up when in Melbourne and have no brand loyalty! The location is perfect and is a short walking distance to incredible shopping, iconic laneways, cafes, Yarra river, south bank and some of Melbournes best restaurants & bars. Trams right outside the hotel enabled easy access to other areas of the city, perfect when I our legs needed a rest from all the walking! Thank you Novotel on Collins & Melbourne for a wonderful weekend of relaxation & fun, we’ll be back

Customer review rating 4.0/5

Donna Couples - Confirmed reviews ALL

A nice room and experience

Fantastic experience

Customer review rating 5.0/5

Brad S. Couples - Confirmed reviews ALL

We stayed here for our 10 year anniversary. We were greeted in our quiet room with a bottle of sparkling wine on arrival and complimentary drinks at the bar. The bed was super comfortable and the utilities were fantastic. We ate at the restaurant for breakfast both days and shared a meal there on the night of our arrival. The food was everything you could want from a hotel restaurant. The staff were always smiling and courteous, we even received big 'hellos' from the staff cleaning the rooms as we passed them in the hallway of a morning. The hotel was close to everything you could want and the tram tracks were less than 30 metres from the front door if you should want to get around. The main mall was only a couple of blocks away and restaurants surrounding the hotel abound. It was a fantastic experience and I would gladly stay here again. A note on the parking if you plan to drive. Parking is on the opposite side of the street and quite a close walk to the hotel, but if you are on the wrong side of the tram tracks, it takes about 10 minutes to turn around and find your way back. This isn't a negative, just a reality of staying in the heart of Melbourne. You'll be happier if you plan accordingly.

Amazing Door Man

Customer review rating 3.5/5

T H. Families - Confirmed reviews ALL

The Asian gentleman frequently at the concierge was fantastic, he seemed so happy and really brightened up our day. The breakfast/restaurant flooring was anxiety inducing. Overall solid experience.

A Great Location

Customer review rating 4.5/5

Beatrice B. Couples - Confirmed reviews ALL

We have stayed many times in the Novotel and continue to go back. The location is central to shops, restaurants in the City Centre. The rooms are spacious and clean. Staff are courteous. Check in is uncomplicated . Car park is convenient. Good breakfast with a variety of choices plus bar and dining area well catered for. All in all a great stay.

Great location

Customer review rating 4.0/5

C W. Solo - Confirmed reviews ALL

Have stayed here many times over the years. The hotel has not changed at all in those years. Pleasant staff, rooms are as expected, very convenient location.

Nice location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Rooms are spacious and well equipped . The restaurant was excellent and staff were wonderful.

Well located

Customer review rating 4.5/5

Maria E. Families - Confirmed reviews ALL

Exactly where we needed to stay and close to everything

Service, cleanliness, standard

Customer review rating 4.0/5

Penny Solo - Confirmed reviews ALL

Last minute booking due to a Virgin flight cancellation. Everything was great except the cost included a breakfast I wasn’t able to access as it strictly wasn’t available until 6.30am. My Uber was booked for 6.30am and I asked if I could have a cup or tea, coffee or apple and was told I couldn’t. I thought there should have been some flexibility to allow me a piece of fruit and at least a cup of tea. Thanks


Customer review rating 3.5/5

Daryl H. Couples - Confirmed reviews ALL

Very disappointed my request for: 1. Express check in 2. Room overlooking Collins Street 3. Contour pillows Non were actioned. At least I was able to express check out by placing my keys in the box.

Well located, Friendly Staff

Customer review rating 3.5/5

Janet Couples - Confirmed reviews ALL

Room looking a bit tired and the air con was super noisy

Convenient location

TripAdvisor rating 3.0/5

smooch4u TripAdvisor review

Room was fine, convenient location for us to get around Melbourne, the rooms were cleaned once every 3 days, the staff at reception were helpful, enough room for families, and reasonable price for a family trip to Melbourne

Dear smooch4u, Thank you for taking the time to review you recent stay at Novotel Melbourne on Collins. We hope to welcome you back to Melbourne soon. Warm Regards, Scott McConnell Commercial Director

Perfect vacation - centrally located to feel the true essence of Melbourne

TripAdvisor rating 5.0/5

debb174 TripAdvisor review

Cant have asked more - staying for 4 nights- The staff at the hotel really know how to pamper and feel home away from home. It all started when we meet Julian (The valet)- He is joy of sunshine. Every time we meet him he took us to new journey of things to do. He and concierge team are true ambassador of culturally diverse city. Mark and FO team made our check-in and checkout seamless. Ema, Mintri and breakfast staff were so courteous.

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