Novotel Melbourne on Collins Hotel 4.5 stars

Customer review rating 4.3/5 30,632 reviews
Novotel Melbourne on Collins
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+ 25 Services

Hotel extras

  • InBalance Fitness Centre with indoor heated pool and gymnasium

  • 1 minute to trams, 5 to Flinders Street and Federation Square

  • WiFi, generous work space, iPad® dock, LCD TV

  • Lane Café & Bar open from 6am, nightly happy hour

  • All-day Café menu, modern Australian à la carte dinner

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INTERNATIONAL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000
melbourne
australia

Tel: +61396675800

Fax: (+61)3/96675805

Contact email

Check-in from 14h00

Check out up to 11h00

  • NATIONAL BUS COMPANY :  BUS 302 BOX H WHITEHORSE ROAD

  • SITA BUS LINES :  BUS402 FOOTSC IRVING STREET

  • WESTRANS :  BUS 606 ST KI ACLAND STREET

  • YARRA TRAMS :  TRAM 19 COBUR SYDNEY ROAD

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 18.39km / 11.43 miles - Shuttle paying

  • By plane

    TULLAMARINE AIRPORT At 18.4km / 11.43 miles

  • By car

    EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    SOUTH EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    TULLAMARINE FREEWAY At 3.5km / 2.17 miles

  • By car

    WESTGATE FREEWAY At 4km / 2.49 miles

  • By train

    FLINDERS STREET STATION At 1km / 0.63 miles

  • By train

    SPENCER STREET STATION At 1.5km / 0.94 miles

GPS :-37.815963, 144.964961

Your meetings and events

Modern and beautifully presented, the conference facilities at Novotel Melbourne on Collins provide the ideal setting for meetings, conferences and events in Melbourne. Featuring nine contemporary function rooms, this impressive Melbourne conference centre can accommodate eight to 400 delegates in a range of layout configurations, including theatre, banquet, classroom and boardroom styles. The pillarless Australia Ballroom is the hotel's largest event space, offering plenty of natural light and unimpededviews for conferences, gala dinners and trade shows. Guests organising an event at the hotel can benefit from a range of state-of-the-art conferencing equipment, as well as the support of the hotel's dedicated events team and onsite audio visual company.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Meeting room

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed a nd tastefully decorated. Guests can choose from a variety of accommodation styles, with Standard, Executive, Suite and Family options available. Each room features a work desk, an LCD TV, cable and WiFi internet access, a minibar and a modern ensuite.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Accessible room

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Junior Suite 1 King Bed

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Spa Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Family Suite 1 King Bed and 2 Single Beds

  • Max. number of persons: 5
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

LANE RESTAURANT

Type of cuisine: International

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features extensive breakfast buffet, café lunch and a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LANE BAR

Photo non contractuelle / Strictly non binding

For the perfect espresso, signature cocktails, a light meals and share style menu, Lane Bar is an ideal place for meeting friends or colleagues. Or catch up on work at the same time, with 30 minutes free WIFI for all guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Melbourne on Collins

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

30,632 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,152 reviews

The Best Novotel

Customer review rating 4.3/5

Chris S. Couples - 26/03/2020 Confirmed reviews ALL

Very friendly staff, great bar, room was very clean. The tv was a slight problem. Painfully slow to use and missing bein sport channels, cnbc and bbc.

Dear Chris, Thank you for your lovely comments and for having chosen to stay with us. It is wonderful to know that we met your expectations across many levels and naturally our team is chuffed you found us here to be friendly. I will ensure your kind words are shared with everyone. We thank you for your supportive review and look forward to making you feel welcome again in the near future. Be safe and well during this challenging time. Sincerely, Novotel on Collins Team

Extremely dissatisfied

Customer review rating 4.3/5

Anonymous Friends - 25/03/2020 Confirmed reviews ALL

Unfortunately my friends and I had a terrible stay with Novotel. During our stay there there were renovations taking place in the mall which is directly connected to the hotel. All day and night, starting as early as 7am, we could hear drilling and hammering right next to our room, resulting in all of us getting terrible rest during our stay with you. To make matters worse, the front desk took this very lightly when we gave them feedback on our stay and took no responsibility whatsoever. Our experience was tainted in several ways: 1. We were not notified on check in that these renovations were taking place and might affect our stay. 2. When we brought this up to the front desk, they simply said it was a mall renovation and not the hotel being renovated and that this would continue the next night. Instead of apologizing in any way or offering to move us to a room further away from the renovations, they took no action at all.

Dear Pei Ling C., Thank you for your comments after your recent stay with us at Novotel Melbourne on Collins. I was very troubled by your feedback and would like to offer my sincerest apologies for any frustration or disappointment you and your friend felt as a result of your stay. We pride ourselves in offering the highest levels of care and hospitality to all our guests and it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. It’s through feedback like this, we can improve and develop our product. I wanted to personally extend my apologies for the inconvenience caused to you by the drilling in the retail centre. Our guest’s comfort is our utmost importance and it saddens me deeply that we were not able to provide it to you. Unfortunately, we do share the building with the aforementioned retail centre and have no control over their building operations. If we had such control, please trust that we would’ve informed you of the issue immediately, in order to pre-empt the possible discomfort. If you do return to stay with us again, please don’t hesitate to contact me personally, so my team and I can ensure your next stay to be flawless. Sincerely, Anastasiya Guenov Front Office Manager Email: an…

Great location

Customer review rating 4.3/5

Marcus S. Couples - 25/03/2020 Confirmed reviews ALL

Excellent considering the circumstances

Dear Marcus, Thank you for the great review after visiting with us at Novotel on Collins. Our team is thrilled that you enjoyed your stay and hope to see you again very soon. Stay safe and well during this challenging time. Sincerely, Novotel on Collins Team

Great location, wonderful staff

Customer review rating 4.3/5

Jim Y. Couples - 25/03/2020 Confirmed reviews ALL

Very nice accommodations, and extremely courteous and attentive staff. The hotel location is perfect - convenient for sightseeing with great options for dining and shopping all around.

Dear Jim Y, Thank you for your lovely comments and for having chosen to stay with us. It is wonderful to know that we met your expectations across all levels and naturally our team is chuffed you found us here to be friendly. I will ensure your kind words are shared with everyone. We thank you for your supportive review and look forward to making you feel welcome again in the near future. Be safe and well during this challenging time. Sincerely, Novotel on Collins Team

Perfect spot in the middle of Melbourne

Customer review rating 4.3/5

Nita Couples - 25/03/2020 Confirmed reviews ALL

The staff were very friendly and obliging, the room was spacious and the bed was very comfortable. We look forward to visiting again when Melbourne is not in lockdown.

Dear Nita, Thank you for your lovely comments and for having chosen to stay with us. It is wonderful to know that we met your expectations across many levels and naturally our team is chuffed you found us here to be friendly. I will ensure your kind words are shared with everyone. We thank you for your supportive review and look forward to making you feel welcome again in the near future. Be safe and well during this challenging time. Sincerely, Novotel on Collins Team

A virus changes everything

Customer review rating 4.3/5

Dennis Couples - 25/03/2020 Confirmed reviews ALL

We had the misfortune of arriving at the same time as the virus. Our welcome at the door was excellent but from then on things became distorted through no fault of the hotel. They did the maximum they were allowed and tried hard. However a deserted hotel with the facilities closed is not a vibrant place

Dear Dennis, Thank you for taking the time to tell us about your experience at Novotel Melbourne on Collins. I know we disappointed and I am sorry for this. please accept my apology. We pride ourselves in offering the highest levels of care and hospitality to all our guests and it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. I hope you will have the opportunity to revisit Novotel Melbourne on Collins in the future. Please do not hesitate to reach out to me at any time should I be able to assist. Stay safe and well over this challenging time we all face together. Sincerely, Anastasiya Front Office Manager
Customer review rating 4.3/5

Anonymous Families - 25/03/2020 Confirmed reviews ALL

Always stay here for the Grand Prix. Good location for shops and restaurants. Like the pool however shame the spa wasn’t working.

Dear Chris, Thank you for taking the time to tell us about your experience at Novotel Melbourne on Collins. I know we disappointed and I am sorry for this. please accept my apology. We pride ourselves in offering the highest levels of care and hospitality to all our guests and it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. I hope you will have the opportunity to revisit Novotel Melbourne on Collins in the future. Please do not hesitate to reach out to me at any time should I be able to assist. Stay safe and well over this challenging time we all face together. Sincerely, Anastasiya Front Office Manager

Great spot, great room

Customer review rating 4.3/5

Dean Couples - 24/03/2020 Confirmed reviews ALL

2 night stay, everything was there and locsation spot on.

Dear Dean, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Be safe and well. Sincerely, Novotel on Collins Team

Returning Guests

Customer review rating 4.3/5

Rosemary Couples - 24/03/2020 Confirmed reviews ALL

We have stayed at the Novotel Melbourne on Collins several times now and have found the quality of accommodation and services excellent. We always opt for breakfast, it is one of the best in Melbourne. Staff are friendly and adequately attend to travellers' needs. They go out of their way to ensure our stay is wonderful from beginning to end. Thank you. We will continue to book with the Novotel when we have the opportunity.

Dear Rosemary, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback which will be shared with our team. Feedback is the best encouragement as we strive to continuously improve the quality of our services, especially for our friends. Thank you again for sharing your happy experience. We hope to see you in the future and wish you and your loved ones to be safe and healthy. Sincerely, Novotel on Collins Team

Well located

Customer review rating 4.3/5

Wayne G. Couples - 24/03/2020 Confirmed reviews ALL

Overall experience was brought down by the inflexibility to ‘late checkout’. I appreciated the offer for a 1 hour extension, but this is one of the major reasons I am a member, to be able to request a much later time, no questions asked. The other membership clubs I belong to are far more generous and no grovelling is required at the front desk of what was not a busy time for the hotel as the GP was cancelled. This is a wonderful bonus to offer your members, not just the one you would probably have given to a non member anyway.

Dear Wayne, Thank you for taking the time to tell us about your experience at Novotel Melbourne on Collins. I know we disappointed and I am sorry for this. please accept my apology. We pride ourselves in offering the highest levels of care and hospitality to all our guests and it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. I hope you will have the opportunity to revisit Novotel Melbourne on Collins in the future. Please do not hesitate to reach out to me at any time should I be able to assist. Stay safe and well over this challenging time we all face together. Sincerely, Anastasiya Front Office Manager

Great Location

Customer review rating 4.3/5

Anonymous Couples - 24/03/2020 Confirmed reviews ALL

Novatel Melbourne on Collins was the perfect location for our short visit to the city - right amongst it all.

Dear Mark, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback which will be shared with our team. Feedback is the best encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to see you in the future and wish you and your loved ones to be safe and healthy. Sincerely, Novotel on Collins Team
Customer review rating 4.3/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

Great location. Nice room and friendly staff.

Dear David, Thank you for the great review, we are happy to enjoyed your stay. Our team wishes you well, remain safe and healthy during this time. We would love to make you feel at home in the future. Sincerely, Novotel on Collins Team

Nice stay

Customer review rating 4.3/5

Kari H. Couples - 23/03/2020 Confirmed reviews ALL

We had a nice stay in Novotel Melbourne on Collins. The hotel location is perfect, rooms are spacious and well equipped and the staff are very nice. Thank you!

Dear Kari, Thank you for the great review, we are happy to enjoyed your stay. Our team wishes you well, remain safe and healthy during this time. We would love to make you feel at home in the future. Sincerely, Novotel on Collins Team

Well located

Customer review rating 4.3/5

Emily Friends - 23/03/2020 Confirmed reviews ALL

Staff were friendly and welcoming

Dear Emily, Thank you for your review. We always appreciate the time guests take to provide us with some feedback on their stay. We are thrilled to read you had such an enjoyable stay with us I will pass on your praise to the entire team and thanks to you for highlighting and recognising this. Our team can't wait to welcome you back in the future and we wish you and your loved ones well and stay healthy. Sincerely, Novotel on Collins Team

High quality accommodation in great location

Customer review rating 4.3/5

Emma C. Couples - 23/03/2020 Confirmed reviews ALL

We spent 3 nights here recently and loved everything about it. The location, the bar, the pool, the staff, our room, the cleanliness, everything was great. The bed was super comfortable and the place so quiet. We didn’t once hear other guests out in the corridor nor any slamming doors. Will definitely stay here again.

Dear Emma C, Thank you for the great review, we are happy to enjoyed your stay. Our team wishes you well, remain safe and healthy during this time. We would love to make you feel at home in the future. Sincerely, Novotel on Collins Team

Good stay

Customer review rating 4.3/5

Julie Business - 23/03/2020 Confirmed reviews ALL

Only issue was Telstra putting up witches hats in the parking location at front for Valet parking.

Dear Julie, Thank you for the great review, we are happy to enjoyed your stay. Our team wishes you well, remain safe and healthy during this time. We would love to make you feel at home in the future. Sincerely, Novotel on Collins Team

Well located in CBD, good staff and service.

Customer review rating 4.3/5

Brian S. Couples - 23/03/2020 Confirmed reviews ALL

A 5 night stay was certainly made comfortable. Any queries professionally handled. For us the location couldn't have been better. Handy to all laneways, shopping malls and the Princes Bridge. Recommended.

Dear Brian, Thank you for the great review, we are happy to enjoyed your stay. Our team wishes you well, remain safe and healthy during this time. We would love to make you feel at home in the future. Sincerely, Novotel on Collins Team

Could not fault any aspect of our experience.

Customer review rating 4.3/5

M A. Friends - 22/03/2020 Confirmed reviews ALL

Excellent location, with friendly helpful staff and very clean and comfortable room.

Dear M A., Thank you for your review. We always appreciate the time guests take to provide us with some feedback on their stay. We are thrilled to read you had such an enjoyable stay with us I will pass on your praise to the entire team and thanks to you for highlighting and recognising this. Our team can't wait to welcome you back in the future and we wish you and your loved ones well and stay healthy. Sincerely, Novotel on Collins Team

wonderful staff

Customer review rating 4.3/5

Stuartawason Couples - 22/03/2020 Confirmed reviews ALL

Had to leave early due to travel restriction from CV19 and the staff were very accommodating and made the stressful experience much easier...

Dear Stuart, Thank you, we very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always totally encouraging when guests are satisfied with our service as it is what we strive for every day. Thank you for your wonderful feedback. We hope to see you again soon and wish you to be healthy and well. Sincerely, Novotel on Collins Team

Great location in the heart of Melbourne

Customer review rating 4.3/5

Linda Couples - 21/03/2020 Confirmed reviews ALL

In Melbourne to celebrate a special anniversary we were greeted by very friendly staff, from the Concierge, Reception, and hospitality areas. Lots of hand sanitizer stations for guests (a welcome feeling given the current health concerns across the globe). Staff cleaning rooms greeted us as we passed by, as did the staff moving trolleys of luggage. During our stay at the Novotel on Collins there was a very pleasant atmosphere.

Dear Linda, Thank you, we very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging when our guests are happy with our service as it is what we strive for every day. Thank you for your wonderful feedback. We hope to see you again and wish you well. Sincerely Novotel on Collins Team
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