ibis Strasbourg Airport Le Zénith Hotel 3 stars

We have just finished 4 weeks traveling through France. This hotel was out last night as we flew out to Australia from Strasbourg, We were given a room designed for assisted living, and it was very tired, with 2 of the lights not working, Some of the fixtures needed to be repaired or replaced eg: the handle to the bathroom felt like it would fall off, and the hollow door to the adjoining room, barely stayed closed. Even though we requested a double bed and a single bed we had 3 single beds with 2 pushed together. If we had planned for more than 1 night we would have moved hotels. No coffee or tea making facilities in the room. We had to ask 2 times to have the lights fixed, and one was broken again by the morning. On the upside, the meals were good and fair value for money. We had an evening meal, and a breakfast.

We are 20 persons, so using 10 rooms. We were check-in an hour late, some of the rooms have a bathroom not functioning well. The bath tub clog-up, water stays in the tub when taking a bath. Good that we are only one night, I am in rm 114. Also, why there is no hair dryer in your hotel room. Though, the breakfast was good. The rate is too expensive for the kind of service.

Excellente

very poor no weekend manager, when staff say thay will inform the manager of the problem, on two of our stays there has been no communication from the manager.or any staff from your ibis department,dispite us sending E mails and trying to inform you on your feed back page.. so goodbye ibis i will not be staying with you again ever .as there are so many other hotels which will do the job better.

The AC was only air, and Parking was not free but when we made reservation it was....

We stayed here as an overnight stop on our way to Italy. The hotel was clean and tidy and our room was as expected. The hotel could probably do with a little updating but the overall stay was very pleasant. The air conditioning in our room wasn’t great but it was still certainly cooler and more comfortable than the 40 degree temperature outside. The hotel is in a slightly run down area but the the car park is secure with electric gates and we never felt concerned. We ate out at a local Buffalo Grill and there are plenty of restaurants and bars close by. The breakfast was good with a reasonable selection and plenty of everything. The staff were friendly and made us feel welcome. The hotel overall is good value for money and we would stay here again.

I have stayed at this hotel twice this year. It is superbly positioned, close to the A35 motorway (Strasbourg - Basel). The front desk is open 24 hours. there is a restaurant offering reasonable food and drink. The rooms are a little tight on space but are very comfortable (the bed) and have every convenience. It would be nice to have tea making facilities in the rooms!

I returned to this hotel for the second time this year and will certainly return again. It is comfortable and represents good value for money. many fellow guests used this hotel as a base whilst visiting the beautiful city of Strasbourg. Thank you

I thoroughly enjoyed the experience. After driving from Calais, it was the perfect stopover before continuing my journey to northern Italy. The room was cosy, had most conveniences. I ate in the restaurant and enjoyed a simple, yet excellently cooked meal. The staff were kind and helpful and did their job with a smile! Thank you

This is a simple standard Ibis. Small room, no internet corner, no restaurant on weekends, no microwave support, 40 min with public transport (bus L1) to downtown. Friendly service, clean room, restaurant nearby.

The check in was done wrongly, they gave me a receipt with wrong data and name. No hairdryer in room. Rooms are not very clean and sink was blocked. No soap. The reception was not helpful at all.

We were given a room with a noisy Aircon unit, when we mention this to your receptionist,he informed us that the fault was already reported in the matinee email book.he offered us a 50percent refund Which we are Still waiting for. Also My wife left her car key by accident at the reception desk when checking in,the next morning on enquiring if they had been found your staff informed us that the hotel did not have a lost property box that were not able to contact the night staff, it took over one hour for them to search the Recep area. As by chance my wife was returning to you room when she spoke to lady whole had found the keys on the rep desk and handed the to your staff. One hour latter that were found in a lower best draw.

The quality of the bedrooms very poor, with lack of cleaness (smelling to smoke), problems in the electrical and hidraulic. Only the breakfast was good and the location adequate (close to markets and bus stations)

Outstanding staff Real customer orientation Facilities poor Smelling cigarette And dirty, I had to require a second room cleaning to grt acceptable facilities

The people at the receiving end were really nice and helpful. The rooms were comfortable.