Hotel - ibis Frankfurt Messe West
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Frankfurt Messe West Hotel

3.5/5 361 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AMT F. FLUGSICH.0 km / 0 mi CHEMETALL/ROCKWOOD0.9 km / 0.56 mi GEW3 km / 1.86 mi MARKET DIALOG0.5 km / 0.31 mi NIELSEN COMPANY0.7 km / 0.43 mi SIEMENS6 km / 3.73 mi SVG0.1 km / 0.06 mi
BRINKS0.35 km / 0.22 mi DYMAX EUROPE0.2 km / 0.12 mi INDESIT COMPANY0.35 km / 0.22 mi MAX-PLANCK-INSTITUT1.7 km / 1.06 mi ROSENBERG & LEHNHART2.1 km / 1.3 mi SOLVADIS0.5 km / 0.31 mi VERSATEL0.3 km / 0.19 mi

Congress centre

MESSE-CENTRUM5 km / 3.13 mi

Your meetings and events

The event area of the Ibis Hotel Messe West comprises three modern rooms with natural lighting and capacity for max. 95 participants. We would be happy to help you organize and implement your event!

ibis Frankfurt Messe West Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LESSING 44 m2 3 m 44 16 8 24 0
GOETHE 54 m2 3 m 70 18 18 30 0
GOETHE- LESSING 98 m2 3 m 95 30 25 46 0
    • Screen
    • Flipchart
    • Day light
    • Overhead projector
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Relaxing moments and quiet evenings in Frankfurt: The ibis Hotel Frankfurt Messe West has 114 air-conditioned rooms. Soundproofing and brand-new beds ensure that you get a restful night's sleep. Includes flat-screen TV, WIFI access and desk.

  • 114 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 977 reviews

Our guest reviews for
ibis Frankfurt Messe West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 361 reviews
Irina Business - 07/02/2020 Confirmed reviews ALL

Everything is excellent!!!

Florian Business - 07/02/2020 Confirmed reviews ALL
« Second time at an IBIS »

it was my second stay at an IBIS hotel ever (usually Novotel). It was a huge improvement compared to the first stay in an IBIS. The guy on the reception been good and welcoming. The hotel itself was average and I have been in better once and worse. However, the breakfast was terrible, even n my army time the breakfast was nicer presented (and better quality). Would I stay in an IBIS again? Very unlikely

Paula A. Business - 12/01/2020 Confirmed reviews ALL
« Mrs »

Very pleasant stay and staff were extremely helpful and good local restaurants and transport links to the city. Would definitely stay again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Anonymous Business - 09/01/2020 Confirmed reviews ALL

The experience was fine but € 188 is over priced for a small basic room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Altebockwinkel General Manager

Anonymous Business - 06/01/2020 Confirmed reviews ALL
« Problem on my booking »

I booked a twin room and they didn't have it available i couldn't stay there with my colleague and I didn't received my money back... terrible... lost 77 euro!!! :@

Our hotel has responded to the review
Our hotel has responded to the review

Dear ibis Guest, Thank you for taking the time to share your feedback. I am very sorry that we did not have the correct room available for you, but as far as I am informed you received back the complete amount of the booking. If this should not be the case, please do not hesitate to contact me any time. Sincerely, Andrea Altebockwinkel General Manager

Kathy Couples - 22/12/2019 Confirmed reviews ALL
« Short on Basic Amenities »

I have stayed at this hotel several times over the last 8 years. This time had some weak spots: two thin towels are just not enough, especially when the shower leaks water all over the floor. I learned to take extra towels from the linen cart and make a dam to soak up the water. Also, no washcloths or bar soap. The temperature in our room was way too high (we like it cold at night for better sleeping). I turned the thermostat all the way down to 5 C, but it never cooled off. The second night I finally thought to open the window at the top. Even that wasn’t enough. The third night I swung the window completely open and finally got a decent sleep. On the other hand, the breakfast was good and the staff was generally friendly. I did come to breakfast at 10:05 one morning, thinking it went until 10:30. An employee said, under his breath - twice- “We close at 10”. By that time I already had food on my plate (and some things were already taken away), so I ate quickly and left.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathy, Thank you for taking the time to share your feedback. First of all I apologize for the leaking shower, I already forwarded this to my head technician. According to the heating in he rooms, our rooms are all equipped with a two pipe system air conditioning. This means that it can either heat or cool. In winter we turn it to heating, in summer we turn it to cooling, which is the reason why turning it down to 5 degrees did not help. If it is to warm in the winter we also recommend you open the window to cool down the room. Still I hope that we can soon welcome you again to show you that we are always working on improving our service and quality of our guests' stays. Sincerely, Andrea Altebockwinkel General Manager

Anonymous Business - 15/11/2019 Confirmed reviews ALL
« It was an OK stay »

All fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ibis Guest, Thank you for the reviewing our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Karl G. Business - 14/11/2019 Confirmed reviews ALL
« Very good, had to leave a day early. »

I told the manager that I would be leaving a day early and was wondering if I could get a refund or a raincheck on my next visit. Could not get an solid answer before I left. Can someone confirm this for me?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to tell us about your experience at the ibis Frankfurt Messe West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We did refund the night, as you are a common customer with us and we are always happy to have you here. Therefore i can confirm your request. Should you not have received the money back after 5 working days please contact us to double check. We hope to welcome you again soon! Sincerely, Andrea Altebockwinkel General Manager

P. N. Business - 10/11/2019 Confirmed reviews ALL
« value for money Hotel »

We stayed for a week .everything was Ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear N., Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Carsten Couples - 05/11/2019 Confirmed reviews ALL
« Nice place for a short trip »

The hotel is next to a subway-station in the suburbs of Frankfurt. It is close to the trade fair of Frankfurt situated in a commercial area. The breakfast menu offers a very big choice. Our room was quiet. The staff was friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carsten, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Saesh Business - 19/10/2019 Confirmed reviews ALL
« Disappointing »

Lack of service, no fresh food, no tea facilities in room lack of towels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saesh, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. The next time, please let us know directly, as we then have the possibility to make your experience better. Towels are always available at the reception as well as a water kettle in case you would like to make yourself tea in the room. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Altebockwinkel General Manager

Pradipta S. Business - 16/10/2019 Confirmed reviews ALL
« Nice hotel in a peaceful neighbourhood well connected to city centre by train »

Good experience. Helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pradipta, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Michel Solo - 25/09/2019 Confirmed reviews ALL
« great short stay »

very kind and helpful reception in the middle of the night. Also great support when I forgot some medicine in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michel, thank you very much for your review, it is great to see that you enjoyed your stay with us. We hope to welcome you again soon. Kind regards, Andrea Altebockwinkel General Manager

Anonymous Friends - 23/09/2019 Confirmed reviews ALL
« relax »

friendly employees, good bed and lunch

Our hotel has responded to the review
Our hotel has responded to the review

Dear ibis Guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Antonio S. Solo - 05/09/2019 Confirmed reviews ALL
« Altamente positiva. »

Perfetta

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Margret S. Business - 02/09/2019 Confirmed reviews ALL

Alles super

Our hotel has responded to the review
Our hotel has responded to the review

Liebe Frau S., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Andrea Altebockwinkel General Manager

John Families - 28/08/2019 Confirmed reviews ALL
« An efficiently managed Ibis Hotel »

Having stayed in this hotel many times over the past few years I can attest to the consistency of the hotel’s standards: clean, functional, efficient check in and out, friendly front office staff, well maintained rooms. However, the hotel has yet to upgrade to the image presented by newer Ibis hotels around the world, despite tv screens running in the background showing the new, more trendy image. Having stayed during the last 2 months in Ibis hotels in UK, Singapore, Thailand I can attest to the fact that there is a huge difference in product. The room decor and public areas there are bright, trendy, attractive and all rooms come with a kettle and complimentary tea and coffee, and in Asia even with mini fridges. When will Ibis hotels in Germany catch up with their international counterparts?

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for the great and detailed review of our hotel! It is a pleasure that we can welcome you fro time to time in our ibis Hotel and that everything is to your linking. We are currently working on plans of modernizing the bar and lobby area, and hope that we can soon keep up also with the hotels in e.g. Thailand. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Roland S. Business - 26/08/2019 Confirmed reviews ALL
« Perfekt. »

Alles Tip Top!!!

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Roland, haben Sie vielen Dank für die tolle Bewertung, die Sie mit uns zu Ihrem letzten Aufenthalt geteilt haben. Es freut mich sehr, dass Sie sich bei uns so wohl gefühlt haben und ich hoffe, dass wir Sie bald einmal wieder bei uns begrüßen dürfen. Mit freundlichen Grüßen, Andrea Altebockwinkel General Manager

T Business - 19/08/2019 Confirmed reviews ALL

War alles ok

Our hotel has responded to the review
Our hotel has responded to the review

Lieber T., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Andrea Altebockwinkel General Manager

Dan L. Couples - 19/08/2019 Confirmed reviews ALL
« Ideal für ein kurzfristige Termin. »

Many years ago, early 2000's, I stayed, or better said, lived in this hotel for over 2.5 years, Monday till Friday basis. The parking was free for guests, and one could get a warm meal even until 23 pm. Obviously I found it a great hotel for my business needs. I revisited it some months ago with my wife for a pleasant occasion on a Saturday in Frankfurt. It was a great pleasure although the car park was no longer free for guests however good memories, its proximity to Frankfurt's West End and a good night sleep more than compensated for it. Our last visit recently was not so lucky. The elevator was being repaired and the reception kindly gave us a room on the 1st floor to spare us the trouble of having to climb several floors with luggage (many thanks to them!). Unfortunately the room was on the side of the main road which is rather busy all night long, we had to kipp the window to get fresh air during the night and that spoiled our night sleep. I would say if you are a single person and can live with the air conditioning during the night sleep, rooms on either side of the hotel are OK however as a couple I should opt for a room on the side of the car park, very quite and relaxing.

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