Mercure Paris Eiffel Tower Grenelle Hotel 4 stars

Your staff was excellent, friendly and helpful. The room was very comfortable even though we had issues with regulating the heat.

Absolutely no Platinum member recognition. Very impersonal checkin, pathetic welcome gift, even not delivered to the room, no welcome note. Standard room we had on first night very basic and small. On second day I asked for an upgrade. Receptionist didn't notice my Platinum level and tried to ask for extra charge. Finally upgrade granted, just one level up. Privillage room much better and larger. It seems that in 4 star hotel proper bar and restaurant should be available. Unfortunately there is only kind of bar service performed by receptionist like in 2 star Ibis hotels. When I wanted to have a welcome drink I waited long and nobody came to service. When I went to reception ladies were having fun and laughs at the back. I asked for service. It took several minutes before someone came, even though there were no clients at the reception. I asked for white wine. I got in unacceptable room temperature. Breakfast choice limited, but tasty. Even though hotel is advertised and sold as air conditioned it was switched off and it was hot in the room. Hotel didn't e-mail an invoice after left hotel. Two days later I asked for issuing it as per my request in the reservation. It was issued to different data that I provided in the reservation.

Absolutely no Platinum member recognition. Very impersonal checkin, pathetic welcome gift, even not delivered to the room, no welcome note. Standard room we had on first night very basic and small. On second day I asked for an upgrade. Receptionist didn't notice my Platinum level and tried to ask for extra charge. Finally upgrade granted, just one level up. Privillage room much better and larger. It seems that in 4 star hotel proper bar and restaurant should be available. Unfortunately there is only kind of bar service performed by receptionist like in 2 star Ibis hotels. When I wanted to have a welcome drink I waited long and nobody came to service. When I went to reception ladies were having fun and laughs at the back. I asked for service. It took several minutes before someone came, even though there were no clients at the reception. I asked for white wine. I got in unacceptable room temperature. Breakfast choice limited, but tasty. Even though hotel is advertised and sold as air conditioned it was switched off and it was hot in the room. Hotel didn't e-mail an invoice after left hotel. Two days later I asked for issuing it as per my request in the reservation. It was issued to different data that I provided in the reservation.

It was very good, the reception staff is great

The hotel is ideally situated on the left bank close to the Eiffel tower and Dupleix metro for quick access into the centre of Paris. Well appointed rooms and some good views of the tower, elegant public areas set amongst courtyard gardens. Staff are helpful and breakfast staff are particularly friendly.

Conveniently located in the heart of Paris. Nicely designed and confortable rooms. Only negative when selecting the Suite there is no view.

Hotel was clean, staff was friendly, and it was a fair value for the area. A few areas of improvement would be improving the ambiance when entering the lobby by playing background music, or having fresh flowers maybe... instead the space looked like it was being used to sell souvenirs. Also, the breakfast offerings need to be upgraded. We paid extra to include breakfast, on our trip but we only ate there once because the food wasn’t appetizing.

The hotel stay was pleasant as always. It my second year that I return to the same Hotel with my wife on holiday. The rooms (Priviliege) was neat, tidy, spacious enough with great shower/ tub, televesion and wifi. Staff are always friendly, helpful and kind. Thank you team Mercure.

Wonderful team. Very helpful staff and superb area to stay. Always wonderful at Mercure and worth the stay. Rooms clesn and service great. Rooms priviliege was grwat options. Bathrooms and setup is super. Close to metro and eifel tower and great restaurants. Nice area for casual walks.

We were very dissatisfied as the room temperature was too hot. Opening windows was not an option as we we had a room on the ground floor, next to the road... we had put the airco on all night which made a lot of noise.... the 4 of us slept really bad. In the morning we wanted to have a table for 4. The tables were not cleaned, and we hardly got some help to free up a table for our family. A lot of the food was missing (no pancakes, nor scrambled eggs anymore...). The poor quality was not in relation with the price we had paid.

Apart from being near the metro, there are no merits to this hotel. The housekeeping was horrible, with some days having no refill of shampoo or shower gel. Room was cleaned haphazardly. Only saving grace was a helpful staff at the reception named Erwan.

Our stay was great! We got an amazing room on the 5th floor with the Eiffel tower view, breakfast was super delicious and all staff were friendly. Alexandre at the Front Desk (who checked us in) was brilliant. He was so helpful and polite. And when we come to Paris again, we will definitely stay in this Hotel again. Another big bonus: location. Thank you very much for everything. Merci.

Friendly staff, perfect room, with a great view!

Nice hotel, friendly employees, tasty breakfast only drawback was that showergel/shampoo bottle was empty in my room + could not connect to wifi on my mobile phone

Receptionist is warm & friendly. Room is clean + tidy though it is small. TV is just OK. Breakfast is just OK. On budget, choose this hotel