Mercure Paris Eiffel Tower Grenelle Hotel 4 stars

How to keep it short is going to be the main challenge... Everything was great: personnel attitude, particular attention, quality of room, and breakfast. And of course, being at a walking distance from the Eiffel Tower and other nice places in Paris, made the difference.

Room is refurbished. Personnel is very kind and helpful. No comment as for Covid measures. Room was smaller than expected. Breakfast was very disappointing.

For business, reception was a nice experience and room correct.

I chose hotel to be near my sister and brother in law’s apt in 15th. Hotel stay was so comfortable, clean, efficient and personalized that I extended my stay. Hotel was beyond my expectations and I certainly hope to return.

The location is great as it's so central. The room was nice enough, but the bed was really uncomfortable. I didn't sleep well at all. Additionally, the air conditioning didn't seem to work; I tried it on various settings and the room always remained too warm. The bathroom is great, with the power shower being particularly nice. The staff on the front desk could be a little abrupt; they called my room while I was working and asked if I would like the room to be cleaned. I said that I was working and would be leaving the room in about an hour; their response was 'So do you want the room cleaned or not?', which I thought was a bit unnecessary. The 'gym' downstairs is pretty terrible; an aged treadmill and elliptical machine does not make it a gym.

minibar refill is out of my expectation ，

Very good hotel at a perfect location. Wonderful room, lovely breakfast and very good services!

Your staff was excellent, friendly and helpful. The room was very comfortable even though we had issues with regulating the heat.

Absolutely no Platinum member recognition. Very impersonal checkin, pathetic welcome gift, even not delivered to the room, no welcome note. Standard room we had on first night very basic and small. On second day I asked for an upgrade. Receptionist didn't notice my Platinum level and tried to ask for extra charge. Finally upgrade granted, just one level up. Privillage room much better and larger. It seems that in 4 star hotel proper bar and restaurant should be available. Unfortunately there is only kind of bar service performed by receptionist like in 2 star Ibis hotels. When I wanted to have a welcome drink I waited long and nobody came to service. When I went to reception ladies were having fun and laughs at the back. I asked for service. It took several minutes before someone came, even though there were no clients at the reception. I asked for white wine. I got in unacceptable room temperature. Breakfast choice limited, but tasty. Even though hotel is advertised and sold as air conditioned it was switched off and it was hot in the room. Hotel didn't e-mail an invoice after left hotel. Two days later I asked for issuing it as per my request in the reservation. It was issued to different data that I provided in the reservation.

Absolutely no Platinum member recognition. Very impersonal checkin, pathetic welcome gift, even not delivered to the room, no welcome note. Standard room we had on first night very basic and small. On second day I asked for an upgrade. Receptionist didn't notice my Platinum level and tried to ask for extra charge. Finally upgrade granted, just one level up. Privillage room much better and larger. It seems that in 4 star hotel proper bar and restaurant should be available. Unfortunately there is only kind of bar service performed by receptionist like in 2 star Ibis hotels. When I wanted to have a welcome drink I waited long and nobody came to service. When I went to reception ladies were having fun and laughs at the back. I asked for service. It took several minutes before someone came, even though there were no clients at the reception. I asked for white wine. I got in unacceptable room temperature. Breakfast choice limited, but tasty. Even though hotel is advertised and sold as air conditioned it was switched off and it was hot in the room. Hotel didn't e-mail an invoice after left hotel. Two days later I asked for issuing it as per my request in the reservation. It was issued to different data that I provided in the reservation.

It was very good, the reception staff is great

The hotel is ideally situated on the left bank close to the Eiffel tower and Dupleix metro for quick access into the centre of Paris. Well appointed rooms and some good views of the tower, elegant public areas set amongst courtyard gardens. Staff are helpful and breakfast staff are particularly friendly.

Conveniently located in the heart of Paris. Nicely designed and confortable rooms. Only negative when selecting the Suite there is no view.

Hotel was clean, staff was friendly, and it was a fair value for the area. A few areas of improvement would be improving the ambiance when entering the lobby by playing background music, or having fresh flowers maybe... instead the space looked like it was being used to sell souvenirs. Also, the breakfast offerings need to be upgraded. We paid extra to include breakfast, on our trip but we only ate there once because the food wasn’t appetizing.

The hotel stay was pleasant as always. It my second year that I return to the same Hotel with my wife on holiday. The rooms (Priviliege) was neat, tidy, spacious enough with great shower/ tub, televesion and wifi. Staff are always friendly, helpful and kind. Thank you team Mercure.