Door wasn't working properly, toiletries weren't even changed / refilled

When we get to the hotel, this was under maintenance. I request the gentleman in the front desk why didn´t they told the clients that the hotel wasn´t 100% . The answer from him was: Well, the hotel is like that. I booked 02 rooms: 01 single room and a Privilege Room with 1 double bed for 02. When he notice that in the Privilege Room was for 02 men, he said: Ohhh, for you 2? Ok. I never, in 46 years of living, felt so discriminated, so rude, so direct. I felt so dirty, so sad about that attitude... Therefore, I wonder what is the police of Accor Group for LGBTQ people? So I can know if I can continue to stay in your hotels, or not, and advice people in facebook and twitter, that Accor Groupo is anti-lgbtq people. And because I want to write a review in my silver account in tripadvisor. Then, the room, as you can see by the pics, was a mess: from the window view, till the bathroom. There were no effort to minimize any problem or situation. It was a disgrace and I thought: if this is a good room, how is a standard room? Breakfast was very tasty and delicious, and there I found two ladies from the staff: Annarita and Daniela. They were the perfect service and pleasant people. They were the Accor Group workers. Always with a smile ( even wearing a mask ), polites and professionals. Congratulations. Because the pandemic, many things were unavailable in the hotel, but therer were guests who was waiting for the elevator withouout a mask. They even left the hotel without it. They have to be attention about this. So, I would like to get some feedback from this message, and I ask you to send it to the CEO and people who need to know whats happening in your hotel.

Façade under reconstruction, no blinds. Rooms aging, bathroom very aging and cleaning questionable (hair from previous customer).

My room didn't have bed quilt, after finding it, I needed to go downstairs to take it. The employee was really helpful, but it was not normal to have a room in this way.

You can't ask much more from your hotel really: great location, nice clean spacious rooms, comfortable bed and of course, wonderful service to top it all up. You can add the view from the balcony and the value for money, and it's without a doubt one of the best accommodation choices in Naples!

Good location and comfortable rooms.

My husband and I used the hotel on multiple occasions during our south Italy sojourn. The location was safe and useful to us and the reception ladies were very helpful and accommodated our requests promptly and cheerfully. We really appreciate that, especially coming from Dubai, where the service standards are unusually high in hotels. All of them- Tiziana, Mary, Anna, Valeria, were wonderful. The consistent complaint we had though is the WiFi. (We used Mercure in Bari as well; same problem) Not on a single occasion were we able to use the WiFi properly. We ended up doing all our important emailing and research on our data package which cost us an additional 100 euro. Other than that, there is a small matter of drinking glasses. I’ve never stayed in any 3 or 4 star where there wasn’t a single water glass in the room. Especially during COVID times, when you don’t ever want to drink straight from the bottle of water. We understand that the hotel provides only certain amenities, but surely a simple glass would be one of them? Let me reiterate; the staff is absolutely lovely and we were really made to feel welcome. But the technical system leaves much to be desired.

Perfectly located hotel in the center of the city, close to all the sights, a small comfortable room with a beautiful view of the fortress with balcony. Nice staff and hotel management! Thanks a lot. we will come again!

The coffee of the breakfast is horrible ! A shame in Naples in Italy where we expect to have the best ! I think you could propose a more typical italian breakfast besides the standard continental one. ut the quality of the coffee is a basic above all in Italy

overall a good satisfactory stay, the only downside is wifi reception that in poor at most Accor hotels

We arrived in COVID period and weren’t sure what to expect. The staff was friendly, the hotel was well located and nice. Great stay.

Excellent stay, in this mercure hotel near the port of Naples. We picked it as a mini honey moon during the covid season, and all measures were good. The personal was really helpful and understanding. Rooms were great and the location is close to all amenities.

Hotel location is excellent, but rooms are claiming for a renovation: the air conditioning system of my room stopped working, the fridge was not working. No bar at the hotel. Bad was in good condition. Too overprized for what it offers.

I stayed at this hotel with my husband on the final day of my holiday in Italy. The hotel is well located and the staff are professional, friendly and helpful. We would return to this hotel.

Great stay, perfect location, staff is amazingly friendly and helpful. The Privilege rooms are not that different from regular rooms.