Hotel - Mercure Napoli Centro Angioino
Mercure Hotel Mercure Hotel

Mercure Napoli Centro Angioino

4.0/5 1,662 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Hairdressing salon  (Nearby)
  • Concierge

Leisure and activities

  • Well-being  (Nearby)
    • Sauna (Nearby)
    • Tanning salon (Nearby)
  • Boat excursions  (Nearby)

Catering

  • Breakfast

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ANSALDO - VIA ARGINE 4251.5 km / 0.94 mi TELECOM - CENTRO DIREZIONALE1 km / 0.63 mi
FIAT - C.SO MERIDIONALE S31 km / 0.63 mi

Exhibition centre

MOSTRA D'OLTREMARE4 km / 2.5 mi

Your meetings and events

Mercure Napoli Centro Angioino Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ANGIOINA 37 m2 0 m 15 0 8 0 0
    • Flipchart
    • Day light
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

For your comfort, all rooms are soundproofed and have a bathroom, air conditioning, direct dial telephone, satellite TV, Internet connection, minibar and safe.

  • 99 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Radio in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Alarm clock
    • Automatic wake up call
Our rooms fittings
4.1/5 ALL Rating 1,834 reviews

Our guest reviews for
Mercure Napoli Centro Angioino

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,662 reviews
Anonymous Business - 01/12/2019 Confirmed reviews ALL
« Disappointing »

I booked a Privilége room as I had to stay 5 nights in Naples on business There was no wifi reception in my room for the entire stay - I was told the techician was off sick so it could not be repaired. In addition the walls in the bedroom were dirty - splashed with sticky liquid ?coffee ?tea ?beer. And generally the room and bathroom were not adaquately clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Napoli Centro Angioino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Mercure Angioino Napoli

Elena Couples - 13/11/2019 Confirmed reviews ALL
« A bit disappointing »

I did not receive any special welcome as Platinum member and I was requested to pay for the water in my fridge while usually water is provided for free. Moreover, the rooms are quite minimal for the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Napoli Centro Angioino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Mercure Angioino Napoli

Business - 11/11/2019 TripAdvisor review
« Napoli - centrally located »

this hotel is centrally located in the heart of the Old city - close to everything shopping cruise port and 100's of excellent eateries... if you want to experience the real Naples this is the place to do so !

Anonymous Couples - 02/11/2019 Confirmed reviews ALL
« Perfect »

I got the perfect room - 504

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercue Angioino Napoli

M. M. Couples - 30/10/2019 Confirmed reviews ALL
« Staff were extremely helpful and pleasant »

First of all we were very pleased to receive a privilege room, especially as this was our first time stay with you as an Accor member :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Angioino Napoli

Carolina A. Couples - 29/10/2019 Confirmed reviews ALL
« Excellent location »

The hotel has an excellent location. It is clean and comfortable. Breakfast is very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Angioino Napoli

Anonymous Couples - 28/10/2019 Confirmed reviews ALL
« The hotel is perfectly situated for visiting Napoli »

We had an issue with the electric outlets not working and the hotel staff persevered and got it fixed and were nice and gracious the entire time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Angioino Napoli

Anonymous Solo - 23/10/2019 Confirmed reviews ALL
« Useful place to stay, but unremarkable. »

Pleasant but underwhelmed staff, clean but tired décor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, hotel Mercure Angioino Napoli

User Couples - 21/10/2019 Confirmed reviews ALL

Did not feel valued as an accor member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Napoli Centro Angioino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, hotel Mercure Angioino Napoli

Paolo Business - 19/10/2019 Confirmed reviews ALL
« In average »

Nice location, no particular attention for Platinum members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Platinum Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Claire Hargreaves - GM

Ailhlin Solo - 16/10/2019 Confirmed reviews ALL
« Comfortable and conveniently located »

The hotel has an amazingly convenient location and is very comfortable and tastefully decorated. The breakfast was adequate and probably standard for a city centre hotel. It would have been good if the terrace had been accessible in the evening but I suppose there are reasons

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Angioino Napoli

Couples - 13/10/2019 TripAdvisor review
« Mercure Napoli Angioino Centro - A Good Stay »

Stayed at this hotel for five nights in October 2019 as part of a leisure break to the Naples area, Pompei etc. and had a good experience. Staff were helpful and efficient, room was clean and well maintained and the breakfast was excellent, both in terms of the terrace location overlooking the castle (and current Metro building site - always nice to watch other people working when on holiday!) and the wide choice of food. Hotel is well-located near many of the main tourist and shopping sites but a fair (nearly 30 min) walk from the main railway stations. Main drawback is the lack of an in-house bar or decent lounge facility - the breakfast terrace would make an excellent dual-use location. We are by no means big bar users but it would be nice to have somewhere to go to relax/read outside the hotel room of even for a quick drink before heading off to one of the many excellent local restaurants. Despite this, we enjoyed the hotel and it would be a strong contender for a return stay if we find ourselves in Naples again.

Tom G Solo travel - 10/10/2019 TripAdvisor review
« If you Need wifi, don't stay here »

Hotel is OK, but did not have wifi at all for the five nights I stayed there. The staff made no effort to fix the problem. They just threw up their hands when asked about it. Breakfast was good. Room was clean and comfortable.

Tom Solo - 09/10/2019 Confirmed reviews ALL
« Ok hotel, but no wifi. »

Hotel was acceptable. Room was comfortable. WiFi never worked in 5 days. The person at the front rudely responded that it was raining. I told her it didn't work before the rain started. She just threw up her hands. Five days later it still didn't work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Napoli Centro Angioino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Mercure Angioino Napoli

Andi Couples - 05/10/2019 Confirmed reviews ALL
« Average »

The hotel was centrally located with walking distance to tourist attractions. We asked for a non smoking room; however, when we arrived the room smelled like someone has just smoked in it. Took a while for the smell to go away. Beautiful view from the restaurant terrace. Rooms need upgrading, and sound proofing please! The room we stayed at was facing the main road and it was very noisy. Not comfortable at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Napoli Centro Angioino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Mecure Angioino Napoli

Ana J. Business - 03/10/2019 Confirmed reviews ALL

I enjoyed very much mY Stay in the hotel. Room was impeccably clean, and front desk staff was very Professional and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercure Angioino Napoli

Tt Couples - 01/10/2019 Confirmed reviews ALL
« Cannot recommend »

Overall a very underwhelming experience. Upon arrival (13h) the receptionist barked "check in is a 14h", no welcome, no nothing. As Accor Platinum I can check in early, which was suddenly possible after I told her the same. The room (Privilege) was very minimalist and decidedly underdressed. The bed and mattress were old and uncomfortable. Wifi was not working when on the bed only in the front part of the room. The best part of the hotel is the breakfast but even there the service was found wanting. At 11.13h I was thrown out of the breakfast room as breakfast finishes at 11h. By all means remove the food but don't throw your guest out. No Platinum welcome amenity was provided. A very poor experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Napoli Centro Angioino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Mercure Angioino Napoli

Dino A. Business - 30/09/2019 Confirmed reviews ALL
« Good enough »

If you are lookig for an hotel near to the port then go for it, is very convenient and good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Napoli Centro Angioino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Angioino Napoli

Business - 30/09/2019 TripAdvisor review
« Soundproof rooms? »

The website suggests soundproof rooms ... if I understood Italian I could have understood every conversation on the street - even though I was on the fourth floor. There was no other room available. In addition, the check-out was poorly. I paid prior to arrival through the online check-in, received an email of payment confirmation, a paper version of the payment on arrival, but then was told at check-out that I hadnt paid. The member of staff at reception was very rude. I refused to pay and then eventually she let me go.

Anonymous Couples - 29/09/2019 Confirmed reviews ALL
« Overcharged »

Booked and prepaid our room one year in advance. Mistakenly chose one guest instead of two. I was charged over €100 more upon arrival for the second guest. I can understand maybe €20, But this was excessive and the hotel was not willing to make any preparation for the problem. Also, paid extra for a view room with balcony. The balcony doors were cabled shut. Was not able to reach the shutters outside the balcony doors to open them. Had no view or a balcony. These issues lead to a poor experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Napoli Centro Angioino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Mercure Angioino Napoli

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