Sofitel Shanghai Hyland Hotel 4 stars

Customer review rating 4.4/5 5,229 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Shanghai Hyland
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+ 24 Services

Hotel extras

  • Set in the heart of Shanghai

  • Catered to leisure or professional needs

  • Blending Chinese and Shanghai culture

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Shanghai Hyland

505 Nanjing Road East
200001
shanghai
china

Tel: +862163515888

Check-in from 14h00

Check out up to 12h00

  • NANJING ROAD EAST :  14 FUJIAN ZHONG LU

  • NANJING ROAD EAST. :  20 FUJIAN ZHONG LU

  • NANJING ROAD EAST.. :  37 FUJIAN ZHONG LU

  • REMINGUANGCHANG(PEOPLES SQUARE) :  LINE NUMBER #505 REMINGUANGCHANG

  • NANJING ROAD EAST :  Line 2 NANJING RD EAST - EXIT 4

  • PEOPLES SQUARE :  Line 1-Line 2-Li PEOPLES SQUARE

  • By plane

    PUDONG INTL AIRPORT At 50km / 31.07 miles

  • By plane

    SHANGHAI HONGQIAO INTERNACIONAL At 16.6km / 10.31 miles

  • By boat

    DONGJIN LINE At 1.6km / 0.99 miles

  • By boat

    JINDONG LINE At 1km / 0.63 miles

  • By car

    MIDDLE FUJIAN ROAD At 0.1km / 0.06 miles

  • By car

    MIDDLE XIZANG ROAD At 0.3km / 0.19 miles

  • By car

    ZHONGSHAN EAST-1 ROAD At 1km / 0.63 miles

  • By train

    SH SOUTH RAILWAY ST At 13.4km / 8.33 miles

  • By train

    SHANGHAI RAILWAY STATION At 6km / 3.75 miles

GPS :31.235665, 121.480808

Companies

  • BANKS-IN PUDONG 3.0 km / 1.86 mi
Companies

Your meetings and events

Magnifique events unfold with the passion and dedication of Sofitels MagnifiqueMeeting Planners high-tech capabilities and impressive meeting venues that weave together Chinese traditions and contemporary French hospitality in the heart of the city.Shanghai meetings and events find a home in 624 sqm of function spaces including a pillarless Grand Ballroom 6 meeting rooms and an outdoor terrace perfect for cocktail receptions.Events enjoy an inspirational ambiance state-of-the-art audiovisual equipment and high-speed wireless and wired internet access. Guests take pleasure in the hotels elegant accommodation gracious service and central Shanghai at their doorstep.

meeting rooms

From 1 to 440 

attendees

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Auditorium

  • Flipchart

  • Soundproof

  • Audio and video equipment

  • Indoor and Outdoor facilities

  • Videoconferencing

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

  • Overhead projector

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Wi-Fi in the hotel (Free), Internet connectivity in room (Free)

SUPERIOR ROOM, Club Millésime Access, 1 King-size Bed, city views

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, Club Millésime Access, Twin Beds, city views

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King-size Bed, city views

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Single Beds, city views

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

DELUXE FAMILY ROOM, 1 King-size Bed and 1 Extra Bed, city views

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
Rooms

Our restaurants and bars

MOSAIC

Type of cuisine: International

With a casual modern design and privileged view over Nanjing Road, Mosaic presents an innovative menu focusing on organic culinary creations. Open for breakfast, lunch and dinner with buffet and a-la-carte menus available from 6am through to midnight.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAO

Type of cuisine: Regional

Modern and authentic Cantonese specialties are served as well as a variety of innovative Shanghai dishes. Try our set menus or dine a-la-carte with a view over Nanjing Road or in one of 3 private rooms for those seeking an intimate dining experience.

Menu (PDF) Cocktail menu (PDF)

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR 505

Non contractual photo

Chic and smart, yet relaxed and comfortable, 505 is a lounge bar providing a selection of teas and coffees during the day and champagne, wine and Sofitel cocktails in the evening, with a contemporary soundtrack to complete the scene.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel Shanghai Hyland

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,229 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,855 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Nice service with good location

Customer review rating 4.4/5

L. P. Business - 23/07/2020 Confirmed reviews ALL

Nice service with good location, although the facilities are pretty old.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Good stay

Customer review rating 4.4/5

James Solo - 20/07/2020 Confirmed reviews ALL

Great service and friendly staff.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299549-Sofitel_Shanghai_Hyland-Shanghai.htmlq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Just so so

Customer review rating 4.4/5

L. P. Business - 19/07/2020 Confirmed reviews ALL

It was not a good experience of 3 days stay.

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

One of the best locations in Shanghai

TripAdvisor rating 4.0/5

stephenpysc 14/07/2020 TripAdvisor review

Return to the first Sofitel in Shanghai. And it is so worth it. The views and the hotel are placed in a magical places full of lights and views. The executive lounge is on the top floor with stunning views of the city. The best and only place i will stay in Shanghai so don't pass it by.

Dear Doc, Greetings from Sofitel Shanghai Hyland! Thank you once more for staying with us and to always choose us during your short get away trips in Shanghai. All our team of heartists wish you success and happiness in your future endeavors and we hope you will come back visit us. Warm Regards, Salim Arafati Guest Experience Manager

Good location,

Customer review rating 4.4/5

Dr.jiajun L. Solo - 11/07/2020 Confirmed reviews ALL

Besides of the Very good location, the receptionists are well trained , they are friendly and efficient. room are clean and quite. I was in this hotel last February, last weekend and today I am here again !

Dear Mr. L. , We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299549-Sofitel_Shanghai_Hyland-Shanghai.htmlq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Nive accomodation

Customer review rating 4.4/5

Minwoo L. Families - 02/02/2020 Confirmed reviews ALL

got complimentary breakfast. good enough

Dear Mr. L., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Lovely breakfast, great view, well-situated.

Customer review rating 4.4/5

Martin Couples - 31/01/2020 Confirmed reviews ALL

Very pleasant and helpful staff, especially in Club. Great view from our room, excellent breakfast. Didn't realise that so much would be closed (not your fault) and the weather was grim (again, not your fault). Club was very pleasant and luckily we left before it and the gym closed (again...)

Dear Dear Mr K.,, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299549-Sofitel_Shanghai_Hyland-Shanghai.htmlq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Well located

Customer review rating 4.4/5

Jiwon L. Families - 30/01/2020 Confirmed reviews ALL

I liked staying at this hotel. Conveniently located and easy access to major attractions. We had breakfast at mosaic restaurant every morning, and it was not bad. I hope the kinds of the food get a little bit more variety. Our room was junior suite. Enough space for us to stay.

Dear Ms. L., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Good experience

Customer review rating 4.4/5

Joseph S. Business - 29/01/2020 Confirmed reviews ALL

I felt appreciated as a Accor Diamond member. May I suggest to put the amenities back in the room. The staff is kind enough to bring upon request but it is a lot of extra work. And as a 5 star hotel you’ll have to provide it anyway.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Well located hotel with excellent food and wonderful staff

Customer review rating 4.4/5

Eoin Solo - 28/01/2020 Confirmed reviews ALL

Spent a wonderful week in the hotel. I had not stayed here before and didn't know what to expect. From check-in to check-out the experience was fantastic. I decided to take the offer of breakfast and that was a great decision as there is an amazing selection of fantastic food and the staff are so attentive. I will definitely stay here next time I go to Shanghai.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299549-Sofitel_Shanghai_Hyland-Shanghai.htmlq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Well located with cheese available!

Customer review rating 4.4/5

Ian Couples - 26/01/2020 Confirmed reviews ALL

Excellent central location! Comfortable and relaxed.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Dirty room and bathroom

Customer review rating 4.4/5

Tracy T. Business - 22/01/2020 Confirmed reviews ALL

1. We found out the toilet bowl with dirt mark once we enter the room. 2. broken light in bathroom as well as the reading light on top of one of the bed. 3. no one refill the box tissue paper in second day. Overall the feeling is bad and the room is old and dirty.

Dear Ms. T., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Nice experience

Customer review rating 4.4/5

Old G. Business - 22/01/2020 Confirmed reviews ALL

Good stay with a friendly staff. Central location. Good value for money.

Dear Mr. G. , We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299549-Sofitel_Shanghai_Hyland-Shanghai.htmlq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Great stay

Customer review rating 4.4/5

Lowie Business - 21/01/2020 Confirmed reviews ALL

Great stay, good service and some friendly staff

Dear Mr.V., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland
Customer review rating 4.4/5

Jacqueline C. Couples - 19/01/2020 Confirmed reviews ALL

Thoroughly enjoyed staying at Sofitel. Staff were professional, very welcoming and accommodating. The suite was luxurious and welcome chocolates were appreciated. Loved coming back to the hotel at night.

Dear Ms. C., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299549-Sofitel_Shanghai_Hyland-Shanghai.htmlq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Disappointing

Customer review rating 4.4/5

Anonymous Business - 18/01/2020 Confirmed reviews ALL

- gym opening hours were not ok, expectation is gym is open 24/7 or at a minimum is open by 6am - cleanliness of room was poor - noticed one towel and dressing gown with big stains, neither were replaced throughout my stay - club lounge only serves food and drinks from 6-8pm in the evening, this is disappointing and makes the lounge useless outside this time - lots of difficulty getting didi from hotel location, staff seemed aware of this as a normal issue but did nothing to help

Dear Ms. M., Greetings from Sofitel Shanghai Hyland. I am the Guest Experience Manager and on the behalf of our team, I would like to genuinely apologize that we haven't succeeded to provide you with a unique fantastic experience. I have taken notes of all your suggestions to facilitate the use of all our facilities for your well-being. We will definitely strive to improve the mentioned points and provide you with a great experience in the future. Please do not hesitate to contact me directly during your next stay in Shanghai in order to arrange optimal conditions for your comfort. We hope to have the chance to welcome you back very soon. Warm Regards, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Very disappointed another time

Customer review rating 4.4/5

Yves L. L. Business - 18/01/2020 Confirmed reviews ALL

Rooms are correct and cleaner very gentle. The Club is not at the 5* level at all. I have been staying there so many times and food still same every day and everyday. Too many turnover. I have heard some other clients complaining about food/Service

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am the Guest Experience Manager and I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken notes of your suggestions and we will take immediate action to improve and vary our buffet selection in the Club Lounge. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Good location in the heart of city

TripAdvisor rating 4.0/5

liaket Solo travel - 18/01/2020 TripAdvisor review

Hotel is located on famous Nanjing Road and just in 15 minutes by walk from the Bund. The stuff is very friendly, polite and ready to help. My room was very clean and comfortable. Separate word is about bed - really very king size with great Choice of pillow ). Breakfast is very good and wide choice of dishes both Chinese and western. There is also restaurants in hotel. I was visiting Chinese one. Even there were not much people the food was very good and delicious.

Dear Liaket, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Perfect all round

TripAdvisor rating 4.0/5

Sue M Friends getaway - 18/01/2020 TripAdvisor review

Sofitel Shanghai excellent value The location is perfect the hop on hop off is at your door nearly as to the train station The suit room for a few extra $$$ is a must it allows you to club room with light snacks and drinks and also a must is their breakfast We could not fault and we are normally Fairmont clients only Very surprised on service and western style It is suitable for all ages and is a very well established hi rise situated in the Mall walking distance to McDonald’s KFC The staff are also great at English 10 out of 10 Great very clean city

Dear Connector30075855781, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. As the Guest Experience Manager, I would like to personally thank you for taking the time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

great location, delicious food and good view

Customer review rating 4.4/5

Charles Solo - 15/01/2020 Confirmed reviews ALL

improvement area: - the fire alert on the ceiling is dusty and need cleansing - there should be more charge outlets inside the room

Dear yunqing h., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland
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