French luxury and local cuisine in the world's most exciting city
French hospitality, graceful Chinese touches and elegant design blend in exquisite harmony at Sofitel's Nanjing Road hotel, Sofitel Shanghai Hyland.
Hotel extras
Set in the heart of Shanghai
Catered to leisure or professional needs
Blending Chinese and Shanghai culture
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Check-in from 14h00
Check out up to 12h00
Paying
Services and practical information
Online check-in
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key
WIFI/Internet Access
WIFI at the hotel
High-speed Internet
WIFI in the communal areas
WIFI in your room
WIFI access
Optic fiber technology provides the highest possible speed of Internet connection.
Parking
Private indoor parking
Private outdoor parking
Private enclosed outdoor parking
Public indoor parking Complimentary parking for all guests.
Accessibility for people with reduced mobility
Reduced mobility rooms
Wheelchair access
Reduced mobility facilities
Babysitting on request
100% non-smoking hotel
Air conditioned
Air conditioning
Manual temperature control
Languages spoken at the hotel
Chinese Mandarin
English
Reception open 24 hours a day
Early check-in/Late check-outPaying
EARLY CHECK IN FROM 8AM (Paying) Arriving on an early flight? You room will be waiting for you if you choose this option. From 8 am on, enjoy the privacy and comfort of your room and "wellness" bathroom. Let the relaxation begin!
LATE CHECK-OUT UP TO 5PM (Paying) Prolong your relaxation and opt to keep your room until 5 pm. Enjoy one more shower or a nap before checking out. A must for a magnifique stay!
Magnifique events unfold with the passion and dedication of Sofitels MagnifiqueMeeting Planners high-tech capabilities and impressive meeting venues that weave together Chinese traditions and contemporary French hospitality in the heart of the city.Shanghai meetings and events find a home in 624 sqm of function spaces including a pillarless Grand Ballroom 6 meeting rooms and an outdoor terrace perfect for cocktail receptions.Events enjoy an inspirational ambiance state-of-the-art audiovisual equipment and high-speed wireless and wired internet access. Guests take pleasure in the hotels elegant accommodation gracious service and central Shanghai at their doorstep.
Room descriptions and layouts
8
meeting rooms
From 1 to 440
attendees
m / m²
ft / sq ft
Configuration is not available for these requirements
Height2
m
Theatre styleConfiguration is not available for this hotel
U-shaped Room12 participants
Board-room14 participants
Classroom styleConfiguration is not available for this hotel
BanquetConfiguration is not available for this hotel
Configuration is not available for this hotel
Configuration is not available for these requirements
Height3
m
Theatre style50 participants
U-shaped Room24 participants
Board-room25 participants
Classroom style30 participants
Banquet36 participants
Configuration is not available for this hotel
Configuration is not available for these requirements
Height2
m
Theatre style50 participants
U-shaped Room30 participants
Board-room34 participants
Classroom style35 participants
Banquet36 participants
Configuration is not available for this hotel
Configuration is not available for these requirements
Height2
m
Theatre style50 participants
U-shaped Room30 participants
Board-room34 participants
Classroom style35 participants
Banquet36 participants
Configuration is not available for this hotel
Configuration is not available for these requirements
Height2
m
Theatre style140 participants
U-shaped Room60 participants
Board-room64 participants
Classroom style90 participants
Banquet120 participants
Configuration is not available for this hotel
Configuration is not available for these requirements
Height3
m
Theatre style140 participants
U-shaped Room60 participants
Board-room64 participants
Classroom style90 participants
Banquet108 participants
Configuration is not available for this hotel
Configuration is not available for these requirements
Height3
m
Theatre style250 participants
U-shaped Room80 participants
Board-room90 participants
Classroom style140 participants
Banquet192 participants
Configuration is not available for this hotel
Configuration is not available for these requirements
Height3
m
Theatre style440 participants
U-shaped Room120 participants
Board-room140 participants
Classroom style240 participants
Banquet324 participants
Configuration is not available for this hotel
Configuration is not available for these requirements
Room descriptions and layouts
Room name
Surface area
Height
Theatre style
U-shaped Room
Board-room
Classroom style
Banquet
Chablis room
24
m²
2
m
Configuration is not available for this hotel
12 participants
14 participants
Configuration is not available for this hotel
Configuration is not available for this hotel
Imperial room
60
m²
3
m
50 participants
24 participants
25 participants
30 participants
36 participants
Julienas room a
70
m²
2
m
50 participants
30 participants
34 participants
35 participants
36 participants
Julienas room b
70
m²
2
m
50 participants
30 participants
34 participants
35 participants
36 participants
Julienas room a + b
140
m²
2
m
140 participants
60 participants
64 participants
90 participants
120 participants
Majestic ballroom a
144
m²
3
m
140 participants
60 participants
64 participants
90 participants
108 participants
Majestic ballroom b
256
m²
3
m
250 participants
80 participants
90 participants
140 participants
192 participants
Majestic ballroom a + b
400
m²
3
m
440 participants
120 participants
140 participants
240 participants
324 participants
Configuration is not available for this hotel
Configuration is not available for these requirements
With a casual modern design and privileged view over Nanjing Road, Mosaic presents an innovative menu focusing on organic culinary creations. Open for breakfast, lunch and dinner with buffet and a-la-carte menus available from 6am through to midnight.
Modern and authentic Cantonese specialties are served as well as a variety of innovative Shanghai dishes. Try our set menus or dine a-la-carte with a view over Nanjing Road or in one of 3 private rooms for those seeking an intimate dining experience.
Chic and smart, yet relaxed and comfortable, 505 is a lounge bar providing a selection of teas and coffees during the day and champagne, wine and Sofitel cocktails in the evening, with a contemporary soundtrack to complete the scene.
The room was comfortable, although TV i could not use properly 2318.
The breakfast was a disappointing compared to "the normal" times. It did not cost too much though.
Dear Mikko Petteri S.,
Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback on breakfast is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Stephan Krause
General Manager
Sofitel Shanghai Hyland
Well located is the only thing I can appreciate. The service is really unsatisfied.
Customer review rating 2.5/5
G. G.
Business - 02/02/2021
Confirmed reviews ALL
Well located is the only thing I can appreciate with this hotel. I have heard a lot good things about it but it is not true if I will stay for a second time nor recommend it to anyone I know.
Firstly the hotel room itself it is rather old. The bed is concave because it is old and I couldnt sleep well.
The breadfast- serciouly I have paid so much for this but at the end I could only eat egg and fruit every day because I have no choice at all. The coffee service also didn't come everyday-I guess they don't really care about a Chinese look guest because as far as I see when a European look person comes in, they follow. And for two weeks long I only have 2 cups of coffee because I find no one to ask.
The best service/ attitude is the receptionist, they always nice, friendly and helpful, room service is also very good.
But others is really unsatisfied.
The concierge- I understand that in this critical situation, they have to check everyone who enters the hotel especially the new ones who never register but I ask myself that, every time I get into the hotel they look like they have never seem me before and ask what am I doing there?! There are most of the time, minimum 2 person but also even 5 person standing there but what they are doing if they don't even recognize a guest who is stay for such a long time? Right they talked and played with the cell phone.
And whenever I came in, they just looked and asked what am I doing in the hotel.
Dear Gui Zhen G.,
Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback on restaurant service and Concierge service are very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Stephan Krause
General Manager
Sofitel Shanghai Hyland
Good location.
Customer review rating 2.5/5
Conrad W.
Business - 13/01/2021
Confirmed reviews ALL
Not content with the TV channels. Choices too little, especially not much global ones. Connection is not stable, and the sound volume control is useless.
Dear Chip King W.,
Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback on internet connection and channel choices is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Stephan Krause
General Manager
Sofitel Shanghai Hyland
Always good location.
Customer review rating 3.5/5
L. J.
Business - 06/01/2021
Confirmed reviews ALL
OK, mostly as usual.
Dear Jian Jun L.,
We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Stephan Krause
General Manager
Sofitel Shanghai Hyland
Great Service
Customer review rating 4.5/5
Marie G.
Solo - 22/12/2020
Confirmed reviews ALL
It is always a pleasure to stay at the Sofitel. The service is top-notch from the valet at the entrance to the friendly staff at the front desk. Rooms are an excellent value with those wonderful Lanvin amenities.
Dear Kolleen G.,
We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Salim Arafati
Guest Experience Manager
Sofitel Shanghai Hyland
Excellent service
Customer review rating 5.0/5
B. L.
Business - 14/12/2020
Confirmed reviews ALL
Waitress listen your news and demand
Well organized and nice happy hour - need to make the cocktail of the month
Nice room and well located
Dear L. B.,
We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Salim Arafati
Guest Experience Manager
Sofitel Shanghai Hyland
Warm welcome, good location next to famous pedestrian street
Customer review rating 4.5/5
H. J.
Business - 02/12/2020
Confirmed reviews ALL
Overall very nice accomodation experience nice:
- free room upgrade
- great breakfast
- friendly and helpful staff
only suggestion for improvement is upgrade of elevator
Dear J. H.,
We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Salim Arafati
Guest Experience Manager
Sofitel Shanghai Hyland
No doubt, the location is great!
Customer review rating 4.0/5
Dr.l. J.
Solo - 19/11/2020
Confirmed reviews ALL
It was nice to be here as usual.
Dear Jian Jun L.,
We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Salim Arafati
Guest Experience Manager
Sofitel Shanghai Hyland
Not bad for a short business trip
Customer review rating 3.5/5
Kkl
Business - 17/11/2020
Confirmed reviews ALL
The hotel is easy to get to either by metro or car. I went to the hotel by metro so I only saw the back gate with a few stairs up. Nobody in the hotel told me there was actually a front gate located on the other side. The standard room is a little bit crowded but adequate. It's enough for a business trip. The one thing that really needs to be improved is the soundproof function of the window glass.
Dear Liu Kai L.,
We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Salim Arafati
Guest Experience Manager
Sofitel Shanghai Hyland
Close to perfection
Customer review rating 4.5/5
Damien
Families - 16/11/2020
Confirmed reviews ALL
Very nice service in a well located hotel in Shanghai
Dear Damien P.,
We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Salim Arafati
Guest Experience Manager
Sofitel Shanghai Hyland
Very helpful staff, exceptional location
Customer review rating 4.5/5
Ahmed
Solo - 03/11/2020
Confirmed reviews ALL
.
Dear Mr. G. ,
We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits.
https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299549-Sofitel_Shanghai_Hyland-Shanghai.htmlq
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Salim Arafati
Guest Experience Manager
Sofitel Shanghai Hyland
Great As Always!
Customer review rating 4.5/5
Lee
Solo - 01/11/2020
Confirmed reviews ALL
As always, Sofitel Hyland never disappoints me. My monthly staycation in this hotel is just the escapade you need. Location is superb! Staffs is amazing especially the housekeeping team on the floor! Smiley all the time :) Great Job!
Dear Mr. J. ,
We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits.
https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299549-Sofitel_Shanghai_Hyland-Shanghai.htmlq
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Salim Arafati
Guest Experience Manager
Sofitel Shanghai Hyland
Well located, excellent stay, nice stuff, good atmosphere, greet tread of diamont memeber, nice room, very good bed.
Customer review rating 4.5/5
Marc B. H.
Solo - 30/10/2020
Confirmed reviews ALL
I felt hardly welcomed. Everything except the breakfast was very nice.
Dear Mr. H. ,
We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits.
https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299549-Sofitel_Shanghai_Hyland-Shanghai.htmlq
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Salim Arafati
Guest Experience Manager
Sofitel Shanghai Hyland
Very pleasing stay !
TripAdvisor rating 4.0/5
Marqu08
28/10/2020
TripAdvisor review
My week at the Sofitel has been very pleasant. My arrival was welcomed and was well processed by the front office staff who made sure to put me in a very comfortable room. Housekeeping Staff did the room servicing daily and at the acceptable standards.
Breakfast was well balanced and most enjoyable, the staff were pleasant and did their job with professionalism, as soon as I entered the restaurant who ever was there at the time, made sure that I got my beloved coffee first thing. SALIM was always at hand and always made sure I was comfortable at the restaurant and in general. My special thanks go to the restaurant staff and Salim.on my second day at the hotel I fell and hurt my back a little , when they found out they all showed concern and kept comforting me. Om my last day Salim went out of his way to escort me to the hotel ground level and helped me with the suitcase due to the back pain. Thanks go to the GM and the executive chef whom I had a little chat With and whom I find doing a great job to make sure the guest walks in happy and leave happy!
Great stay at Sofitel Shanghai Hyland
Customer review rating 5.0/5
Danny
Business - 27/10/2020
Confirmed reviews ALL
Everything is perfect.
Dear Shen Sheng H.,
We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Salim Arafati
Guest Experience Manager
Sofitel Shanghai Hyland
Well Located and Good Stay!
Customer review rating 4.5/5
Brian D.
Solo - 26/10/2020
Confirmed reviews ALL
Arrived at the hotel with ease. The front office men located me to a comfortable room ( thank you ! )
My first breakfast was a little confusing ( from my previous experience with the Sofitel ) due to misbehavior of " some " house guests. From the 2nd day breakfast things got better. apart from one not so pleasing incident when one gusts just entered the restaurant to have breakfast. He first blows his nose very hard on a napkin taking from the table and did the unimaginable leaving the infected napkin with his mucus on the table and went to seat in another table. since I was seating next table, I asked the staff to move me immediately to another table. The staff reacted promptly and clean the whole table with disinfectant. Otherwise, the restaurant staff were very nice and always made sure that I got me beloved cappuccino as soon as set down ( Thank you all ) and since I fell and hurt my back a little, the staff always made sure asking how my back was every day ( Thank you ) . As for housekeeping all was fine too. Food. Food. Food. breakfast was most enjoyable and could not ask for more. To mention the wonderful food I had one night ( Buffett dinner ) it was most enjoyable and love all the meat casseroles. Special thanks to the MG . executive Chef whom I happened to have a little chats. And thanks go to Salim too for making sure that all was comfortable for me ( always near to assist ) to mention helping me with the suitcase ( due to my back pain ) to take it down to the street on my way to the subway. LAST... Thank you all for being there and making my stay most enjoyable. Brian
Dear Mr. D.,
We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Salim Arafati
Guest Experience Manager
Sofitel Shanghai Hyland
Well located
Customer review rating 4.0/5
Bo
Couples - 15/10/2020
Confirmed reviews ALL
Well located, but the bathroom is too small
Dear Bo Y.,
We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Salim Arafati
Guest Experience Manager
Sofitel Shanghai Hyland
Limited car park lot
Customer review rating 4.0/5
C. C. H.
Families - 13/10/2020
Confirmed reviews ALL
Reach hotel by car at 2:00 pm, informed by car park attendance that car park is full. Told to drive around until car park lot is available. Call to Hotel to complain before allow to enter the car park.
Dear Mr. C.,
Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Sofitel Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the car parking problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Salim Arafati
Guest Experience Manager
Sofitel Shanghai Hyland
good location, but old room and mediocre food
Customer review rating 3.5/5
Lawrence S.
Business - 06/10/2020
Confirmed reviews ALL
the location is unbeatable, but the room layout is kind of strange and whole service is just average. not very attractive
Dear Qing Yun S.,
Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Sofitel , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Salim Arafati
Guest Experience Manager
Sofitel Shanghai Hyland
Average
Customer review rating 3.0/5
Davide R.
Business - 26/09/2020
Confirmed reviews ALL
Definetely missing Sofitel style
Dear Davide R.,
Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Salim Arafati
Guest Experience Manager
Sofitel Shanghai Hyland
5,415 reviews
