Pullman Madrid Airport & Feria Hotel 4 stars

This is a 2/3-star hotel claiming to be a 4-star. Positives: reliable AP shuttle, shiny spacious reception area, good wifi, good breakfast and its staff, good AC. Negatives: outdated rooms: My room had a broken lock and no chain, old TV with bad pic and sound, one bed cover type that leaves you no options. The pool area and its staff a big joke: no parasols (what you see in pics is not what you get), bad cs in the pool cafeteria, pools shared with the adjacent Novotel no respect for announced working hours. Reception staff do not recognize loyal clients. I got this on a good deal so no regret here but a warning if you are planning to pay top € for it thinking that you are paying for a 4-star.

The accommodation was close to the IFEMA. Convenient location. Although this premise is far from the city, the subway is only a few mins walk away. Rooms are dated and probably needs refurbishing. Had an incident with the cleanliness and hygiene of the room. Probably this was a once off issue and it was professionally resolved. I would like to thank the front desk manager for managing this appropriately. Beds are comfortable. Service was good and staff was friendly. Breakfast was average. Gym was small. One of the perks of staying here is that they provide a free shuttle service every 30mins to and fro the airport. In view of its location and the condition of the hotel, I would only recommend staying here if you are attending a conference at the IFEMA, have business commitments around the location or needing an accomodation close to the airport -

This is a good Pullman hotel only 3 metro stops from T4S and there is a free Shuttle to and from the Airport. Checkin was fast and my Accor status was recognised. The room was large clean and modern. The bathroom was also large and clean. Overall a good hotel and with good metro connections into the Center of Madrid.

The room was the highest floor as requested and I appreciated that. The room needs a little care as the floors were scratched up, the sofabed with stains and the curtains ripped. Also, the shower was cleaned with something that smelt very bad. Otherwise, it was a comfortable, clean and peaceful room, wifi was fine. Breakfast was good. Shuttle driver was reliable and service was good. I am not sure what has happened to the Pullman since I last stayed there but I was very disappointed my third stay. Obviously, I returned because the reception service was very good and exceeded my expectations beforehand. This time, I was greeted well enough but then it went downhill. During the weekend, the reception staff who never made eye contact or said hello, I found overall unhospitable. However, it was specifically the two Enriques (reception and his Manager) who were very rude towards me. I found the reception overly defensive, talking back and 'putting me in my place', insincere and making my experience at the hotel very unpleasant. His manager was equally unpleasant to deal with in the way he talked to me. Both made it very clear how I was not of much significance as a guest . Anyway, it doesn't really matter as the Pullman has seen it acceptable to hire such employees. All it means is I won't return there ever again because I don't wish to repeat such unpleasant experiences in Madrid, a city I adore and where I often go for both business and pleasure.

I stayed in this hotel twice this year (Apr & Jul). The first time, I stayed for 9 nights. Quite a long stay for me. But it didn't feel that way. Nice bed, awesome shower, and great location. Great hotel, in short. I was placed on 4th floor (executive floor) on both stays. It has modern decor, different from those on the other floors. It has bottled water by the elevator, which sometimes wasn't replenished on time. Room was spacious and clean. It had fridge, coffee machine, safe deposit box, bath robes, and slippers. TV can use a little bit of upgrade. But then again, I wasn't there to spend much time in front of it & there wasn't much to watch either, so it wasn't a big deal at all. Internet speed was fast (awesome!), but not so during my 2nd stay. Hotel is located less than 10 minutes away from the airport. Hotel offers shuttle bus which runs between Pullman, ibis, and airport every hour. It is 3 minutes away by foot from the metro station. So it was easy trying to get into the city. Best is, coming back, I didn't need to pay the metro surcharge, which is mandatory for ride into terminals. Staff at reception, restaurant, bar, and housekeeping were friendly. There was one restaurant staff who's a bit grumpy though. Anything I would change in the hotel room is the sink in the bathroom. It has very nice look. Modern and sleek, but not practical. I had to turn up the water so it wouldn't spill on the sink. Wasteful, in my opinion. But if I turn it down, water would flow onto area around the sink. Causing a mess. Aside from this, I enjoyed my stays there and would definitely return.

This is a really good hotel near the airport. Excellent facilities and staff are very friendly. Airport shuttle is provided. If you want to get to the city, the Metro line is a short walk away and you are in the center of the city in no time. Two swimming pools are very welcome during the heat of summer.

very happy with our choice to stay here on our return to Australia. Large comfortable beds with plenty of pillows and good staff in bar and Cafe. Breakfast options in buffet are more than adequate including a good selection of fruit plus pod coffee options. There is a large sculpture park nearby (but was raining so didn't fully explore) but this is more of an overnighter or conference location than a tourist destination in its own right. free shuttle to/from airport.

The hotel is very good. I had noise issues with the air conditioning and they got another room arranged quickly. Good quite location close to the metro station. The breakfast has a good spread and variety.

Excellent service as usual. Room comfortable with all the needed amenities, including some delicious olives. Massage Shower always welcome after a long trip. We always stay here when transiting through Madrid.

well connected to all tourist places. Easy connectivity to Hop on Tour bus stop. Only draw back is no coffee /Tea facility in Room. No AC facility in our room. It was not informed us before booking. Though there is no restaurant facility ( for dinner), there are many places near by where you can have very good food

We arrived late in Madrid airport to drop off a car and stayed at the Pullman to catch an early morning flight. The rooms were comfortable, and appeared fairly newly decorated or else well cared for. The bed and shower were great, the elevator fast as was check in. There was a free shuttle bus to the nearby airport which was part of the reason I chose this hotel to start with. The shuttle worked was on time and worked well. The lobby area had a bar and breakfast area but we did not use the facilities. We appreciated that room service was available but decided to just go to bed. I was unfamiliar with this chain but decided to use them again when we stop over at the Paris airport because the quality of the hotel and the price paid for the room made for good value I thought.

This is exactly what you need if you are looking for an airport hotel. They pick you up outside the airport, shuttle comes every 30 minutes so you may be lucky or not on how long you have to wait. It is not the quickest drive to the hotel, but none are, expect about 30 minutes to and from in the morning when you have to return. Hotel is located in the Feria area so there really isn't anything at all around to do or see, but you don't need it because there is a pink line subway just a 3 minute walk away. At the time, and through May the subway station is under renovation so you take a free bus to the next available station and just hop on from there. The free city bus also goes to Terminal 1, 2, 3 so you don't have to wait until the hotel shuttle if you come into those terminals, just look for bus SE2, easy. Room was typical Pullman, which means nice. Nothing missing, well kept up, amenities you need and want including robes and slippers which most neglect these days. Linens on bed were high quality, bed comfortable, nice desk if you need it. Dual sinks in bath. No bidet so if you're American that comes as a relief. Front desk checkin and out was quick and easy. Staff was professional and of course spoke better English then my Spanish. I would not hesitate to return the next time passing through, or arriving late into Madrid.

Bad traffic jam and delay on taxi drive from Madrid railway station to hotel. Pullman hotel entrance little confusing. Room was excellent. Dining experience excellent. Not able to apply Accor discount for dinner .

Stayed in this hotel during a business trip in Madrid. Even though it is not exactly placed at the airport, it offers a free shuttle service, which takes 10 minutes to get to/from the airport. The hotel is place in a business/exposition area of Madrid. As a result, there is absolutely nothing going on at night. Nevertheless, it is well communicated with the city centre, as there is a metro stop right next to the hotel (it takes around 20 minutes and one change to get to the centre). The hotel itself is everything you could expect from Pullman. I must say I was really enjoying their fresh and rich in choice breakfasts. Also room service and dishes delivered after the restaurant opening hours were quite good. The only letdown was the fact that the hotel bar was closing quite early, which was midnight... Overall a very good four star hotel. I will be probably staying in again, during my next visit to Madrid.

The hotel is very conveniently positioned for access to the metro to access Madrid city or the airport. There are not many cafes or restaurants nearby so best to tàke the metro into Madrid to find places to eat or to visit the sites. Best value is to buy a tourist pass for the Metro. Staff were friendly and helpful. Rooms are compact but sufficient for two guests. Beds are very comfortable with excellent pillows and quilts. As an alternative to the Metro the free airport shuttle bus is good and the driver helpful The bus runs every 30 minutes on the hour and half hour and takes 20 minutes to tbe airport so allow plenty of time to get there on the shuttle. The coffee machine in the room had only 3 capsules, which is strange for a room occupied by 2 people, we felt it should be 2 per person. Rooms have very good rainshowers. Good basement parking. A good hotel for short stay/ airport transfer.