Hotel - Mercure Carcassonne La Cité hotel
Mercure Hotel Mercure Hotel

Mercure Carcassonne La Cité hotel

4.0/5 1,890 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

CHIPIE0.5 km / 0.31 mi UCCOAR5 km / 3.13 mi
PILPA3 km / 1.88 mi

Your meetings and events

With its three naturally-lit meeting rooms, designed with all your needs in mind and fully equipped with video projectors and free Wi-Fi access, the Mercure Carcassonne Porte de la Cité hotel can accommodate up to 100 people.Our excellent support services, advice and event planning make the Mercure Carcassonne Porte de la Cité the ideal place for all types of meetings.We also offer cocktail parties, visits to the fortified city, wine tasting at the Comptoir des Vins & Terroirs - an ideal combination of work and pleasure.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MINERVOIS 36 m2 2.3 m 30 16 18 18 24
CORBIERES 45 m2 2.5 m 45 28 25 30 24
MALEPERE 45 m2 2.5 m 45 28 25 30 24
GRANDE CORBIERES 90 m2 2.5 m 90 45 55 70 84
    • Lectern
    • Podium
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

  • 80 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 28 family rooms
  • 4 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 ALL Rating 4,267 reviews

Our guest reviews for
Mercure Carcassonne La Cité hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,890 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Peter Couples - 23/10/2019 Confirmed reviews ALL
« Comfortable, Clean, Quiet Stay »

Arrival by car with help of GPS was easy. Hotel is in a very quiet area within a short upgrade walk to one of the main gates of the Cité Médiéval. Upon request in advance the hotel gave us a double twin room, which had all the necessities and good lighting for in-bed reading. Excellent breakfast (not included); however, the dinner crew, from kitchen to servers, didn’t seem to have their act together, with multiple mistakes on orders over two nights, not only at our table but at those near us. Relatively secure free parking and an elevator to the upper floors were much appreciated.

Anonymous Couples - 08/10/2019 Confirmed reviews ALL
« All of staff was very helpful. »

My wife felt faint at dinner at the restaurant, and so the waiter arranged for our complete dinner to be sent to our room, and the manager helped me walk her back to our room.

Wendy Couples - 07/10/2019 Confirmed reviews ALL
« A good stay »

Room quiet and comfortable. Friendly and efficient staff

Ian D. Couples - 06/10/2019 Confirmed reviews ALL
« Mr Ian D. »

Me and my partner stayed for a long weekend. It was pleasant and enjoyable.

Gerald Couples - 02/10/2019 Confirmed reviews ALL
« Close to the old Cité »

Lovely location with parking close to the old Cité. Made it easy to walk multiple times. Meals were good. Rooms were quiet and pleasant. Housekeeping staff excellent. Putting a pending hold for the entire amount when we checked in was confusing as I had already prepaid for room. Final bill included breakfast for last day which we did not have. They removed it. Finances came out right.

Stephen D. Couples - 01/10/2019 Confirmed reviews ALL
« Small room but close to La Cite »

Parking was easy, check in was painless but we did find the room rather small for us. We have stayed in Ibis hotels in which the bathroom offered better space usage so were disappointed on this score. Breakfasts were good and our overall stay was enjoyable.

Ken Couples - 26/09/2019 Confirmed reviews ALL
« superb location for city, comfortable beds , »

Good check in , the beds wre vert comfortable and the tea and coffe facilities were veey welcome . Breakfast was a bit of a let down , hot water , coffee flasks not very warm and scrambled eggs a bit dry . It was 9.30 when we went in , but that is no excuse .

I H. O. Couples - 25/09/2019 Confirmed reviews ALL
« Enjoyable weekend in Carcassonne »

Very good hotel, good facilities, comfortable and well equipped room, friendly and professional staff, quiet location, easy parking, very good restaurant

Chrissie Couples - 25/09/2019 Confirmed reviews ALL
« Lovely »

Lovely hotel. Great facilities. Couple of minute easy walk to old medieval town. Very helpful team. Nothing was a problem and no language barriers. Definitely recommend their club sandwich

Angela Couples - 18/09/2019 Confirmed reviews ALL
« Breakfast service left much to be desired »

Great except for breakfast service. No complaints about the food. On Sunday there seemed to be only one member of staff run off her feet trying to clean the tables, replenish food and cutlery. Someone who seemed to be a manageress was busy writing a menu board seemingly totally oblivious to what was going on around her especially as there was a tour group staying . A junior member of staff started clearing the tables at which point the manager and the member of staff started serving a tour party outside on the terrace. Things were little better on the Monday and when guests asked for food to be replenished, members of staff continued doing what they were doing before replenishing the food requested. Things marginally better on our last day but this standard of service is not acceptable.

Sally D. Couples - 18/09/2019 Confirmed reviews ALL
« Pool incident overshadowed trip »

An excellent hotel & location spoiled by poor response to incident

Anonymous Couples - 17/09/2019 Confirmed reviews ALL
« We found the hotel to be comfortable and clean with very friendly and helpful staff. »

A most enjoyable and relaxing time - the hotel is also very close to the old fortress of Carcassonne.

John D. Couples - 16/09/2019 Confirmed reviews ALL
« Exceeded our expectations »

We particularly enjoyed our time at this hotel . Great location, helpful staff, clean,

P. J. Couples - 15/09/2019 Confirmed reviews ALL
« Good hotel the staff are very friendly and helpful »

The breakfast was very good but got a bit manic when the coach parties were there felt for the staff who had to run around to keep things going evening meals were excellent so was the wine and blond beer and reception staff were friendly and helpful and so were the maids our room was always good also enjoyed the pool and the position of the hotel was very good for the visit to carcassonne cite

Jaroslaw Families - 09/09/2019 Confirmed reviews ALL
« Tourist stay »

Hotel is relatively close to Carcassonne Cité entrance. It is located in a small scale, traditionally looking building. Open-air car park is Ok but the places are somewhat narrow. Reception staff was professional and helpful. Right on arrival the reception offered us an opportunity to purchase tickets for "son et lumiere" the same evening. The room was well prepared and clean, i.e., the Mercure brand normal quality. A three step stairs splitting the ground floor level are a bit annoying, i.e. one needs to carry the luggage over them. The air-con was efficient but somehow the room felt humid but tolerable. With regards to the restaurant, in peak times at breakfast the restaurant feels a bit understaffed. But a 3 course set menu for dinner has proved a convenient, tasty and affordable option. Gluten free dietary restriction was arranged both for breakfast and dinner.

S R. Couples - 03/09/2019 Confirmed reviews ALL
« Reynoldsp »

Room upgrade was appreciated Room serviced very well Breakfast was ok

Anonymous Couples - 02/09/2019 Confirmed reviews ALL
« Excellent »

Stay very pleasant

Edward L. Families - 26/08/2019 Confirmed reviews ALL
« Location, hotel quality and staff helpfulness were above and beyond our expectations. »

Excellent hotel and pool. Staff couldn’t be more helpful with recommendations. We saw the illuminated show in the evening via a booking with the hotel which was fantastic! The included tour of the city by the ‘knight’ was superb, and a highly appreciated offer. Food by the pool was great too and breakfast was a good experience. We will be recommending this hotel to friends and family. Thank you.

Andrea T. Couples - 24/08/2019 Confirmed reviews ALL
« Great hotel in a super position »

Excellent room of a very high standard, fantastic position only 5 minute walk to the city walls.

Couples - 24/08/2019 TripAdvisor review
« Fabulous room in a lovely hotel only 5 minutes from the old city »

We loved this hotel, our room (20) was excellent. It was huge with a fantastic bathroom and very well equipped. We could see the city walls from our window and it only took 5 minutes to walk to the city walls.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Sir, We are very happy to see that you had a pleasant stay at the Mercure Carcassonne La Cité. We are delighted that you enjoyed your room and its location. Thank you once again! We would be more than delighted to see you again very soon at the Mercure Carcassonne La Cité. Best regards

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