Mercure Carcassonne La Cité hotel 4 stars

We booked 2 nights with Breakfast, on the first day of Breakfast it was absolute chaos, queuing to collect a tray of food which had been pre ordered the night before together with a breakfast slot, on the second day we didn't even bother to go for breakfast, the choice of breakfast items was limited. We appreciate it was difficult with the Covid-19 constraints, but you need to improve this process.

we stayed for 1 night and left our car in their secure parking lot. We took a 10 minute walk to the ancient city of Carcassonne and spent the rest of our afternoon seeing the sites. Our dinner and breakfast at Mercure were very good and the service impeccable and friendly. Our room extremely clean and comfortable. Thank you!!

Nice & Friendly staff. Nice location. When we stay at hotel. That was terrible time of Covid-19. Staff of hotel try to do their best to take care us.

We stayed for 10 nights in a Privilege room and were extremely comfortable and made very welcome by all members of staff

We travel frequently between Bordeaux and Nice and this hotel is ideally located to break the journey. The staff are so helpful and friendly. The hotel is well located, comfortable, has an excellent restaurant (give the chef 10/10) and also a good location if you wish to visit the Carcassonne citadel.

Very satisfactory. Good accommodation and excellent food. The restaurant staff could do with a bit of shaking up. They are too complacent and self-absorbed and this means inadequate supervision and leadership by the restaurant manager. Also, one young waiter, not the apprentice, has a serious body odour problem which is very unpleasant at the best of times and more so when one is eating.

Everything ok

Nice welcoming. Good quality of bed and "non" noisy rooms but the food was not as expected: not enough salt in the cooking, the cassoulet was very fatty. The staff was very pleasant

One of the best Mercure hotels I have stayed. The room is more spacious than expected. Bed was comfortable. Breakfast spread was wonderful and of good quality. Reception/Front Desk was very friendly.

Perfectly situated a few minutes walk from the Citadel, but in a quiet spot. Staff cordial, our room perfect for our dog - ground floor with garden access, which was thoughtful. New Year’s Eve a bit of a disaster. Our table was in a bleak corner right by the restaurant entrance, where the welcome desk usually sits and in direct line of the front doors into the hotel lobby and all the comings and goings, so I spent most of the evening wrapped in a blanket from the car. There were cobwebs hanging off a small table next to us, that had obviously been moved for the occasion but not cleaned. And my request for a low fat version of the (quite expensive) special menu because of a medical condition, sent via email well in advance, seemed not to have been accounted for. I had to remind the staff and was then served an impromptu salad instead of the foie gras I had been given, but was then served all the standard plates and just gave up as it would have meant waiting while my husband ate, until I again asked for sorbet instead of the chocolate mousse dessert. I appreciate this was a busy night, but I had been assured that what I had asked for was possible - otherwise we might have tried to book elsewhere. A shame, as we had been looking forward to our Carcassonne stay and New Year’s Eve as the highlight of our time in France and it definitely fell somewhat short of that. And it let the rest of the hotel down. We spent a far more enjoyable evening, with amazingly creative and beautifully crafted food, at a small auberge in the Loire for a third of the cost and that is the night we shall remember for all the right reasons! I could also mention the slightly stingy toiletries, the failure to top up our tea supply on day two, and the abundance of single use plastics. Mercure, you can do better!

Easy check-in, very pleased with the room (Privilege room used for 2 x adults and 2 x enfants). Lovely staff, friendly and helpful. Surprised that we had to pre-book a table for our evening meal as we really needed to eat early with two young children.

First it was easy to park. None of the micro underground parking too common in France. Having stayed in IBIS hotels before it was a relief to stay somewhere proper managed and with decent rooms.

Arrival by car with help of GPS was easy. Hotel is in a very quiet area within a short upgrade walk to one of the main gates of the Cité Médiéval. Upon request in advance the hotel gave us a double twin room, which had all the necessities and good lighting for in-bed reading. Excellent breakfast (not included); however, the dinner crew, from kitchen to servers, didn’t seem to have their act together, with multiple mistakes on orders over two nights, not only at our table but at those near us. Relatively secure free parking and an elevator to the upper floors were much appreciated.

My wife felt faint at dinner at the restaurant, and so the waiter arranged for our complete dinner to be sent to our room, and the manager helped me walk her back to our room.

Room quiet and comfortable. Friendly and efficient staff