Hotel - Mercure Lyon Centre Charpennes hotel
Mercure Hotel Mercure Hotel

Mercure Lyon Centre Charpennes hotel

3.5/5 482 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • LYON SAINT-EXUPERY
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-23:00
    • Opening hours : Week-end 19:30-22:30

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ADECCO1 km / 0 mi FONGECIF0 km / 0 mi
AREVA0.5 km / 0.31 mi POINT S0 km / 0 mi

Congress centre

PALAIS DES CONGRÈS3 km / 1.86 mi

Exhibition centre

EUREXPO8 km / 4.97 mi

Your meetings and events

With its 8 fully renovated and naturally lit meeting rooms, the Mercure Lyon Charpennes hotel can accommodate up to 350 people. You'll love its new colors and furniture for your comfort.Our expert assistance, advice and event organizing services and the state-of-the-art equipment in our rooms (video projection, audio facilities, free WIFI Internet access) make our hotel the ideal place for your meetings.

Mercure Lyon Centre Charpennes hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
APOGEE 1 30 m2 2 m 25 15 25 10 20
APOGEE 6 50 m2 2 m 40 20 40 20 20
APOGEE 5 55 m2 2 m 55 20 55 30 25
APOGEE 3 60 m2 2 m 50 20 50 25 24
APOGEE 2 60 m2 2 m 50 25 50 30 25
MEETING ROOM APOGEE 1-2-3 150 m2 2 m 180 60 180 90 80
SALLE APOGEE 4-5-6 175 m2 2 m 120 0 120 0 88
    • Screen
    • Audio and video equipment
    • Indoor and Outdoor facilities
    • Lectern
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line
    • Hotel connected to conv. centre
    • Fine Cuisine

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Choose from our different categories of comfortable, soundproofed rooms: a Standard Room with a double bed or twin beds or a more spacious Privilege Room with a wider range of services.

  • 98 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 14 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Baby bed
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 ALL Rating 2,077 reviews

Our guest reviews for
Mercure Lyon Centre Charpennes hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 482 reviews
Cbo Business - 15/01/2020 Confirmed reviews ALL
« OK, but poor bar and restaurant are not satisfactory »

Hotel bar is wrongly located in the intermediate floor with no permanent personnel. The restaurant room is very small and not attractive. As a visitor, you would bot expect this in Lyon, a city capital of food and cuisine.

Lj Business - 16/12/2019 Confirmed reviews ALL
« Business stay »

An usual business stay

Moatasem E. Business - 03/11/2019 Confirmed reviews ALL
« nice, comfortable and excellent location »

clean and elegant, friendly staff, very good breakfast, excellent location

Our hotel has responded to the review
Our hotel has responded to the review

Dear MOATASEM E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Richard R. Solo - 30/10/2019 Confirmed reviews ALL
« Warm and friendly staff, prompt service. »

Very comfortable and inviting. Nice rooms. Conveniently located to where I could walk to so many of the city's sights or easily use public transit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Anonymous Business - 28/10/2019 Confirmed reviews ALL
« Comfortable »

Nice staff and cooperative

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAHMOUD H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Cathy Solo - 17/10/2019 Confirmed reviews ALL
« Very helpful staff »

The staff were very helpful and nice, a real plus in what is otherwise a perfectly standard business hotel. Very good breakfast. Only negative point was the wifi which seemed to turn off at midnight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CATHERINE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Anonymous Solo - 16/10/2019 Confirmed reviews ALL

A pleasant week-end.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GARY L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Lco-bxl Business - 30/07/2019 Confirmed reviews ALL
« Very good experience at Mercure Lyon Charpennes »

A short stay in Lyon (one night). We felt very welcome and we spent a nice stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LANDRY C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Vl Business - 18/07/2019 Confirmed reviews ALL

The hotel rooms are relatively dated, the bathroom was renovated but the soap inside the shower was finished when I tried to use it. I told to the receptionist at checkout and she just said “ok”, no apologies. Also, the power socket next to the bed as broken and I needed for charging my phone. Breakfast was ok, the nespresso machine is good, except when a lady was kind when she tried to help but she pressed “americano” without even asking what I wanted and I needed to redo another coffee because I wanted a short espresso. I understand that are small things but that are part of my customer experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VALERIO L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Charpennes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Turco General Manager

John Couples - 11/07/2019 Confirmed reviews ALL
« Excellent location a nd super staff »

The hotel is well placed for metro, tramway and buses. It is comfortable and quiet. The bar is not permanently staffed, but well organised. Staff sorted out a problem with a kettle with great speed. Nice neighbourhood for bars and bakeries, and close to super restaurants in Les Brotteaux.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Jvw Couples - 10/07/2019 Confirmed reviews ALL
« Hassle free and pleasant stay »

Very helpful staff, air conditioned room with bottles of water, close to local transport and sites of interest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMES W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Couples - 23/06/2019 TripAdvisor review
« A "Lyon" hotel with parking next to metro and 3 stops to hotel de ville »

Selected because of underground parking and acecss to metro - only 3 stops to hotel de ville and art gallery. 4 nights plus parking for 500 euros. Not cheap but a very comfy room and plenty of towels. 6th floor but still bothered by noise on Saturday night because of McDonald's opposite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Maxim Families - 20/06/2019 Confirmed reviews ALL
« Very friendly and cosy atmosphere in this hotel »

As usually, all was on very high level! I feel sorry - I failed to ask the name of wonderful lady on reception to say personal "Merci bien!". She was extremely helpful with hundreds of question I come with during my stay. And all of these questions were not about any single problem of the stay itself, but generally about places around or other moments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAXIM I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with the ladies at the reception . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Anonymous Couples - 29/05/2019 Confirmed reviews ALL
« Some shortcomings that should not be experienced in a 4-star hotel. »

Very good breakfast. Staff all pleasant. Two pillows each should be the norm. We should not have to ask for extra in a 4-star hotel. Towels used by previous occupants not removed from bathroom. Had to ask for spare toilet roll one day as only half a one left (after cleaning).

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Charpennes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence ( don't forget used towels, and spare toilet roll) We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Turco General Manager

Anonymous Business - 02/04/2019 Confirmed reviews ALL
« Klemm travel group »

everything was perfect. Parking slot for the bus was reserved very kind staff very good breakfast and dinner => highly recommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTIANE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Andrew T. Couples - 26/03/2019 Confirmed reviews ALL
« Never again! »

This was our experience of a pre-booked 3-night stay in a “Privilege Room”: On arriving it was not possible to lock the safe. This was attended to. We later found the fridge was ON but failed to work wherever the thermostat was set. The next evening we returned to find used latex gloves and a dirty towel left on the table: the bed had been stripped and left unmade. This was attended to. On the third evening we returned to find the bed unmade (yet again!), the bins hadn’t been emptied, there were no clean towels, and the safe lock failed to open despite using the correct code number. So our passports were inaccessible. This was very disconcerting as we were due to make an early departure the following morning. No clean cups were ever provided. The reception staff were always polite and willing to rectify things. But to have such a catalogue of faults and failings in the same Privilege room is unacceptable. It indicates very poor management at this hotel. No attempt was made to compensate us for the inconvenience we experienced.

Solo travel - 22/03/2019 TripAdvisor review
« Acceptable hotel near city center »

I stayed at this hotel for 2 days on a weekend. The hotel is close to the city center and very nearby Part Dieu. The room was not too bad but I did hear a lot of noise from street. Breakfast was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

R. Solo - 19/03/2019 Confirmed reviews ALL
« Globally speaking I enjoyed my stay at your hotel but it could have been better »

In general, the stay at this hotel was acceptable. The bed was relatively comfortable. However, I did not find the pillow to my liking. In the toilet, I was expecting to have body cream available which was not the case. Something that needs to be improved is the sound coming from the outside. Having stayed on the 6th floor, I was considered not to hear much noise which was not the case. The window did not close entirely and this led to noise coming in. One of the good points in this hotel is the breakfast that you provide. Large variety of food and with good quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback and recommendation. We hope to welcome you back to our hotel very soon! Sincerely, Eric Turco General Manager

Dragan G. Business - 18/03/2019 Confirmed reviews ALL
« Lyon stay »

It was plesent to be in your hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear DRAGAN G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Bill Solo - 06/02/2019 Confirmed reviews ALL
« helpful staff and mercure comfort »

A good value comfortable hotel which although technically in Villeurbanne is a good place to stay for visiting Lyon, just next to tram and metro and a short walk to the Brotteaux district. Helpful staff let me have a late check out and even provided scotch tape when one of my bags broke!

Our hotel has responded to the review
Our hotel has responded to the review

Dear WILLIAM M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

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