For your safety and comfort, Novotel Ambassador Seoul Gangnam hotel has put in place strict measures to adhere to both national government regulations and ACCOR's ALLSAFE sanitary guidelines. Restaurants operate till 9 pm until further notice (the Square, The Deli, Entree, Gran A II). The fitness room is in operation from 6 am till 9 pm, with social distancing measures in place.

Novotel Ambassador Seoul Gangnam Hotel 4 stars

Name: Novotel Ambassador Seoul Gangnam
Address: SEOUL, 06124, KOREA, REPUBLIC OF
Telephone: (+82)2/5671101
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 5,253 reviews

ALLSAFE approved hotel

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+ 24 Services

Novotel Ambassador Seoul Gangnam Hotel

Hotel that makes every moment matter

Welcome to Seoul and to Novotel Ambassador Seoul Gangnam. We are a luxury 4 star business hotel in Seoul that provides quality services in a great location! My team and I are looking forward to serving you and to making your stay the most memorable!

Hotel Manager

Novotel Ambassador Seoul Gangnam is a 4 star upscale hotel in Gangnam district that offers luxurious stays for both business and leisure travelers. The hotel has 332 rooms in total, an executive floor for spacious premier rooms, and meeting rooms with access to the lounge. In the comfort of your luxury bed, complete with a cozy duvet and soft or firm pillows, you'll enjoy a good night's sleep. There are four specialized restaurants and a bar, including a luxurious buffet dining restaurant - the SQUARE.

Located on the south bank of Han River, Gangnam is a bustling business district in the day filled with skyscrapers. However, with the dimming of daylight, the streets come to life with neon signs, tempting you to explore Seoul's nightlife! Novotel Abmassador Seoul Gangnam is located near Sinnonhyeon station, offers one easy access to diverse business, shopping, and dining experiences in Gangnam. Enjoy the charm of Gangnam to the fullest.

"Located on the south bank of Han river, Gangnam is a bustling business district in the day filled with skyscraper buildings but with the dimming daylight, the streets come in full glory with neon signages, tempting you to explore Seoul's nightlife! "

Hotel extras

Located in Gangnam district near Sinnonhyeon station and Coex with easy access to the airport
332 modern guest rooms and 12 business meeting rooms for up 400 pax
4 luxurious restaurants & bars offering cuisines ranging from international to Bistro
Web / Internet corner and free WIFI for your business needs in comfort and privacy
Health and relaxation facilities: swimming pool, gym, sauna, and golf range

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Ambassador Seoul Gangnam

130 Bongeunsa ro
Gangnam gu
06124 seoul
korea, republic of

Tel: +8225671101

Fax: (+82)2/5644573

Check-in from 15h00

Check out up to 12h00

GANGNAM STREET (BONGEUNSARO) : GANGNAM Gangnamdaero
KAL LIMOUSINE : 3A (#6703) 4A or 10B
GANGNAM STATION : 2 GREEN GANGNAM STATION
NONHYEON STATION : 7 LIGHT GREEN NONHYEON
SHINNONHYEON STATION : 9 GOLD SHINNONHYEON

By plane
INCHEON At 65km / 40.39 miles - Shuttle paying
By boat
TUKSOM FERRY At 12km / 7.5 miles
By boat
YOUIDO FERRY At 17km / 10.63 miles
By car
KYUNGBU EXPRESS HIGHWAY At 1km / 0.63 miles
By train
SEOUL TRAIN STATION At 15km / 9.38 miles

GPS :37.505258, 127.028829

COEX (CONVENTION & EXHIBITION) 3.0 km / 1.88 mi

Hotel services

THE DELI (BAKERY)

Start your day off at 'the Deli' with the freshly baked breads and coffee. From the fluffy pastries to the various cakes, 'the Deli' provides you the sweet pleasure to complete your day.

ENTREE

Entrée is a contemporary dining restauant in Novotel Ambassador Seoul Gangnam hotel featuring Western and Korean cuisines, prepared with quality of ingredients in a modern style.

the SQUARE

Gourmet hotel buffet, the SQUARE, features diverse Korean, Japanese, Chinese, Western, and American favorites in Seoul . With a comfortable atmosphere and modern interior, the SQUARE, is an ideal venue for business and family gatherings.

GRAN A II - LIVE MUSIC BAR Non contractual photo

Gran A II provides nightlife entertainment with live performances from exclusive bands and various events. Perfect for social and business gatherings, Gran A II's menu features a wide array of whiskey, cocktails, beer, and other beverages.

LOBBY LOUNGE Non contractual photo

Lobby Lounge features a variety of coffee options, cocktails, teas, and other beverages along with various desserts and simple breakfast options. And provides a quiet atmosphere for daytime business meetings.

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

4 Restaurants
One Bar
Breakfast
- Buffet

9 Meeting rooms
Business Center
- Business center with support staff

Wheelchair accessible hotel

Hotel informations
- 332 rooms
- 2 rooms for people with reduced mobility
- No family room
- 8 connecting rooms
- 332 non-smoking rooms
- 17 floors
Languages spoken at the hotel
- Korean
- Japanese
- Chinese Mandarin
- French
- English
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- High speed transmission line Additional charge
- WiFi at the hotel
Air conditioning
- Air Conditioning
Reduced mobility Facilities
100% Non Smoking Property
Elevator to all floor
Check In & Check-out facilities
- Late Checkout
- Express check-out
- Express check-in
Porter
- Porter
Concierge
- Concierge
Iron
- Iron at reception
Currency exchange
- Currency exchange

Shuttle
- INCHEON Additional charge
- ICN Additional charge
Hotel Parking Lot
- On site
- 312 parking spaces
- Private

Clothing store
Hairdresser/barber

Services for children
- Childrens Club for 3 to 6 years
- Indoor playground for children
- Play area

Your meetings and events

Meeting@Novotel, making your meetings a success. Novotel Ambassador Seoul Gangnam offers meeting spaces for an intimate board meeting to a residential event of up to 180 delegates.Whatever type of meeting you are organising, you can optimise the chances of its success by benefiting from the Novotel network.We also offer our Grand ballroom, a meeting room equipped with the latest technology and catering the finest cuisine, it is the perfect venue for social functions, weddings, family events, corporate events, dinners, and product launches.

Room descriptions and layouts

meeting rooms

From 1 to 400

attendees

Configuration is not available for these requirements

- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 16 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 30 participants
- U-shaped Room 15 participants
- Board-room 18 participants
- Classroom style 18 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 30 participants
- U-shaped Room 15 participants
- Board-room 18 participants
- Classroom style 18 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 40 participants
- U-shaped Room 22 participants
- Board-room 24 participants
- Classroom style 30 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 50 participants
- U-shaped Room 24 participants
- Board-room 30 participants
- Classroom style 36 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 50 participants
- U-shaped Room 24 participants
- Board-room 30 participants
- Classroom style 36 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 130 participants
- U-shaped Room 34 participants
- Board-room 70 participants
- Classroom style 84 participants
- Banquet 80 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 120 participants
- U-shaped Room 42 participants
- Board-room 56 participants
- Classroom style 80 participants
- Banquet 80 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 4 m
- Theatre style 180 participants
- U-shaped Room 65 participants
- Board-room 50 participants
- Classroom style 140 participants
- Banquet 130 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 4 m
- Theatre style 180 participants
- U-shaped Room 65 participants
- Board-room 60 participants
- Classroom style 140 participants
- Banquet 130 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 70 participants
- U-shaped Room 70 participants
- Board-room 56 participants
- Classroom style 120 participants
- Banquet 140 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 4 m
- Theatre style 400 participants
- U-shaped Room 153 participants
- Board-room 120 participants
- Classroom style 280 participants
- Banquet 300 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Board room	10 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	16 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Bordeaux b	57 m²	2 m	30 participants	15 participants	18 participants	18 participants	20 participants
Bordeaux a	57 m²	2 m	30 participants	15 participants	18 participants	18 participants	20 participants
Normandie	76 m²	3 m	40 participants	22 participants	24 participants	30 participants	30 participants
Alsace	92 m²	3 m	50 participants	24 participants	30 participants	36 participants	40 participants
Provence	92 m²	3 m	50 participants	24 participants	30 participants	36 participants	40 participants
Provence & alsace	185 m²	3 m	130 participants	34 participants	70 participants	84 participants	80 participants
Bordeaux c	200 m²	2 m	120 participants	42 participants	56 participants	80 participants	80 participants
Champagne a	248 m²	4 m	180 participants	65 participants	50 participants	140 participants	130 participants
Champagne b	248 m²	4 m	180 participants	65 participants	60 participants	140 participants	130 participants
Bordeaux	314 m²	2 m	70 participants	70 participants	56 participants	120 participants	140 participants
Champagne a & b	495 m²	4 m	400 participants	153 participants	120 participants	280 participants	300 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Audio and video equipment
Podium
Lectern
Day light
WIFI access
Slide projector
Video equipment
Overhead projector
Airconditioned meeting room
High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Novotel Ambassador Seoul Gangnam features spacious and luxurious hotel rooms in the heart of Gangnam disctrict. Our bright and compemporary designed rooms will help you fully relax in after a long day of traveling or working. Select from our selection of unique hotel rooms for an unforgettable experience in Seoul. Furbished with full ultility, we take care of everything you can think of. We ensure top quality service and hotel rooms at our luxury hotel.

Standard Room with 1 double bed

Max. number of persons: 3
Area: From 26 m² / 280 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Standard room with two single beds

Max. number of persons: 3
Area: From 26 m² / 280 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Superior Room with 1 queen-size bed

Max. number of persons: 3
Area: From 26 m² / 280 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Superior Room with 2 single beds

Max. number of persons: 3
Area: From 26 m² / 280 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Premier Executive Room with 1 queen-size bed

Max. number of persons: 3
Area: From 26 m² / 280 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Premier Executive Room with 2 single beds

Max. number of persons: 3
Area: From 26 m² / 280 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

The Korean style traditional room - Ondol

Max. number of persons: 3
Area: From 26 m² / 280 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Premier Suite with 1 queen-size bed

Max. number of persons: 3
Area: From 54 m² / 581 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Junior Suite with 1 king-size bedNon contractual photo

Max. number of persons: 4
Area: From 82 m² / 883 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Our guest reviews for
Novotel Ambassador Seoul Gangnam

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,253 reviews

TripAdvisor Rating 4.5/5

2,003 reviews

2021 TripAdvisor Certificate of Excellence — Certificate of excellence 2021

Good stay

Jiwon L. Couples - 17/11/2021 Confirmed reviews ALL

Far away from subway station (10 min walking). Spacious guestroom. Weight scale not working properly. No one at bar and asked welcome drink coupon at front desk. Front desk staff made us coffee. Cellphone charger not working at all.

Location good. Hotel and the suite very nice.

Rg Solo - 07/11/2021 Confirmed reviews ALL

Breakfast excellent. Happy Hour room horrible with its very loud disco noise which makes impossible to discuss or think peacefully. My best thanks to the nice personals who allowed me to eat in a silent room next to the banging noise.

Dear Gothoni R., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Management Team

Great Staff

Tony Business - 05/11/2021 Confirmed reviews ALL

Fantastic help from Concierge in particular

Dear Anthony C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. Especially, I will share the good comment with our concierge team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Management Team

Good stay

Daeyoung K. Business - 04/11/2021 Confirmed reviews ALL

Hotel interior is little bit old but Hotel location is nice.

Dear Dae Young K., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Management Team

Friendly and helpful staff

Martin W. Business - 20/10/2021 Confirmed reviews ALL

On arrival I realized I had booked the wrong dates, 7 - 15/10, when in fact I required 6-15/10, the front desk said this was no problem and took payment for the extra night 6th, unfortunately when I paid the bill on returning home I realized there was no receipt for the extra night 6th, find this really poor from a 4 star accommodation, can you kindly forward the missing receipt, thanks.

Dear Valued, Guest, Warm greetings from Novotel Ambassador Seoul Gangnam. Firstly, thank you for staying with us for your recent visit to Seoul. However, we are very sorry that we did not give you the receipt of your extra night. We are really sorry for the inconvenience caused to you. We shared your comment with relevant department and our Front desk team will send you the missing receipt as soon as possible. We will also train our staff so that the case like this will not be repeated in the future. Once again, we sincerely apologize for the inconvenience and we will do our best to prevent the same issue. Thank you again for sharing your experience and we hope to have the opportunity of welcoming you back in the near future Sincerely, Lea You / Guest Experience Manager

Comfortable stay

Crock Business - 26/09/2021 Confirmed reviews ALL

Only there for 2 nights but was under 24 hour quarantine so di not get the full benefit of this Hotel.

Dear Valued Guest, Warm greetings from Novotel Ambassador Seoul Gangnam. Firstly, thank you for choosing our hotel for your recent visit to Seoul. However, we are sorry to hear that you did not enjoy enough benefits of our hotel due to 24-hour quarantine. We wish you will have better experience for your visit in the future if this pandemic gets better. Once again, thank you for staying with us and sharing your experience. We also really appreciate your participation in survey. We wish to welcome you back next time. Sincerely, Lea You / Guest Experience Manager

Good stay, and helpfull staff!

Anonymous Business - 20/09/2021 Confirmed reviews ALL

Short business, and everything was arranged perfectly in the Hotel,

Dear Valued Guest, Warm greetings from Novotel Ambassador Seoul Gangnam. First of all, it is our pleasure to hear that you enjoyed your stay with us. We also appreciate your good comments about our hotel and staff. Your high appreciation has been forwarded to entire team and it served as encouragement to all of our staff. Once again, thank you for your participation in the Guest Satisfaction Survey and we look forward to welcoming you in the near future. Sincerely, Lea You Guest Experience Manager

Food Restaurant is not good, it is not worth my money

Pratsadaporn T. Business - 06/09/2021 Confirmed reviews ALL

1. Less choice of selection 2. I order pasta , it is not cooked 3. I order beef steak with the most expensive 3 times. 1sr time is ver good, 2nd time It is very hard and difficult to eat , very bad, 3rd time again it is not worthy my money,

Dear Valued Customer, Warm greetings from Novotel Ambassador Seoul Gangnam. First of all, thank you for staying with us for your recent visit to Seoul and taking your time to tell us about your experience at our hotel. However, we apologize for the inconvenience that you had about our food service. We would like to tell you that your comments are delivered to the relevant department for taking the prompt actions. We will also definitely look into this matter and ensure that will never happen again. Regarding the lack of breakfast choices, we will take your feedback into consideration and try to make an improvement for it. At Novotel, we strive to provide a superior service for every guest and therefore your feedback is very important to us. Once again, thank you for sharing your experience with us and we would like to have the opportunity to better serve you in the near future. Sincerely, Lea You / Guest Experience Manager

Very good ini overall satisfaction. One thing note is that I was not able to utilize the swimming pool due to the cleaning on Monday. I didn't expect it since the check in rep didn't inform me of anything when I check in.

Sangyoon J. Families - 09/08/2021 Confirmed reviews ALL

Great experience in overall

Dear Valued Guest, Warm greetings from Novotel Ambassador Seoul Gangnam. First of all, thank you for taking the time to tell us about your experience at our hotel. We also really appreciate your feedback regarding your stay. However, we are very sorry that we didn’t inform you about regular maintenance of swimming pool on the first Monday of every month upon check-in. It will be shared with the relevant department for improvement. And, we will train our staff so that the case like this will not be repeated in the future. It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times. Thank you again for sharing your experience and we sincerely hope to have the opportunity of welcoming you back in the near future Sincerely, Lea You Guest Experience Manager

Great

Jk Business - 31/07/2021 Confirmed reviews ALL

Had great experience staying at the hotel Stayed there for a bit more than 2 months Everyone is super nice. Thanks to vallet, concierge, front desk and house keeper teams. I emailed hotel directly to make reservation and if it wasnt celina K. i would have not stated at this hotel. She was super responsive and helpful. Also, Brian Yoon at the front desk handled all my questions and need during my stay for two months. Thanks again to everyone at this hotel and i will definitely stay at this hotel for my next visit

Dear Valued Customer, Warm greetings from Novotel Ambassador Seoul Gangnam. First of all, thank you for choosing our hotel for your recent stay in Seoul. We also really appreciate your feedback regarding your stay. Your feedback would be an encouragement to all of our staff and leading them to provide the greatest services. Thank you again for sharing your experience. We sincerely hope to have the opportunity of welcoming you back in the near future Sincerely, Lea You Guest Experience Manager

Best choice for business stay in Seoul

Rolf Business - 19/07/2021 Confirmed reviews ALL

I am staying always at Novotel Gangnam when I come to Seoul. It's the perfect mix of nice rooms, super service and convienent location.

Dear Valued Customer, Warm greetings from Novotel Ambassador Seoul Gangnam. First of all, it is our pleasure to hear that you enjoyed your stay with us. We also appreciate your good comments about our hotel and staff. Your high appreciation has been forwarded to entire team and it served as encouragement to all of our staff. Once again, thank you for choosing our hotel for your recent visit to Seoul. We look forward to welcoming you again in the near future. Sincerely, Lea You Guest Experience Manager

Wonderful Hotel

San D. Business - 29/06/2021 Confirmed reviews ALL

The Novotel in Gangnam made my stay very comfortable so I could stay focused on work. The room and hotel itself was very clean. The amenities and location added to the ease of my trip.

Dear Valued Guest, Warm greetings from Novotel Ambassador Seoul Gangnam. First of all, it is our pleasure to hear that you enjoyed your stay with us. We also appreciate your good comments about our hotel and staff. Your high appreciation has been forwarded to entire team and it served as encouragement to all of our staff. Once again, thank you for choosing Novotel Ambassador Seoul Gangnam for your recent visit to Seoul and we look forward to welcoming you soon. Sincerely, Lea You Guest Experience Manager

Great location!

Anonymous Couples - 21/06/2021 Confirmed reviews ALL

Excellent staff, room, and amenities.

Dear Valued Guest, Warm greetings from Novotel Ambassador Seoul Gangnam. First of all, it is our pleasure to hear that you enjoyed your stay with us. We also appreciate your good comments about our hotel and staff. Your high appreciation has been forwarded to entire team and it served as encouragement to all of our staff. Once again, thank you for choosing Novotel Ambassador Seoul Gangnam and we look forward to welcoming you soon. Sincerely, Lea You Guest Experience Manager

Good stay

Anonymous Solo - 13/03/2021 Confirmed reviews ALL

Clean, Polite, Close to subway and shopping area

Dear Valued Customer, We really appreciate your comments regarding your stay at Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

conveniently location

Sang Cheun P Business - 27/07/2020 TripAdvisor review

we can easily contact this hotel in seoul and full equipment service area like as sauna facility dining and parking area. but elavate which under construction was inconvenient to us. Room charge was adequate.

Dear Sang Cheun P, Warm greetings from Novotel Ambassador Seoul Gangnam. First of all, it is our pleasure to hear that you enjoyed your stay with us. And we thank you for taking the time to share your experience with us. Regarding elevator maintenance, we sincerely apologize for the inconvenience this may have caused you during your stay. Once again, thank you for choosing Novotel Ambassador Seoul Gangnam. We hope to see you again soon. Sincerely, Lea You Guest Experience Manager

my second home

massimobF7629RL Business - 26/01/2020 TripAdvisor review

I stay every year more than 100 nights in this hotel. The location, and the staff are great. the hotel rooms are small with a noisy air condition and a strange light system. the hotel is expensive for such a small room. the hotel is very well connected with the public transportation system and he has a nice health club with pool and good but expensive restaurants

Dear massimobF7629RL, Warm greetings from Novotel Ambassador Seoul Gangnam. First of all, we thank you for your loyalty to our hotel and taking a moment to write about your hotel stay experience. We really appreciate your compliments about our hotel and staff. Regarding air-conditioning and lighting system, we will share this with the relevant department for further improvement. Once again, we really appreciate your kind words and look forward to welcoming you soon. Sincerely, Lea You Guest Experience Manager

Nice stay at Novotel Ambassador Seoul Gangnam

Tourist19650381953 Business - 14/01/2020 TripAdvisor review

Located at one of the best and happening areas of Seoul. Breakfast was awesome, guest will be spoilt for choice. The Gym is well equipped. Employees of the hotel are very cordial and cooperative. I shall look forward to stay here once again.

Dear Tourist19650381953, Warm greetings from Novotel Ambassador Seoul Gangnam. It is great to hear that you enjoyed the stay with us. We really appreciate your kind review about our hotel and staff. Your feedback would be an encouragement to all of our staff and leading them to provide the greatest services. We hope to see you again! Sincerely, Lea You Guest Experience Manager

perfect for staycation

slayers0904 Friends getaway - 11/12/2019 TripAdvisor review

it was lovely to stay there. From front desk they upgraded the room and gave me free drink coupons. Room was cosy and spacious for 2 people. It takes 8 mins from sinnonhyun subway station. Also the decorations at the 1st floor was marvelous which goes well with this season.

Dear slayers0904, Warm greetings from Novotel Ambassador Seoul Gangnam. It is great to hear that you enjoyed the stay with us. We really appreciate your kind review about our hotel and staff. Your feedback would be an encouragement to all of our staff and leading them to provide the greatest services. We hope to see you again. Sincerely, Lea You Guest Experience Manager

Seoul stay

689luigiv Business - 09/12/2019 TripAdvisor review

I stayed 2 night and everything was perfect: service, quality, kindness of the crews. Very good breakfast both as quality and variety. High quality restaurant, even if a little bit expensive. High level food.

Dear 689luigiv, Warm greetings from Novotel Ambassador Seoul Gangnam. First of all, thank you for sharing your experience at our hotel. We really appreciate it. And thank you for the good comment of our hotel! We are glad that you enjoyed your stay with us. We hope to see you again soon. Lea You Guest Experience Manager

Watch out for arrogant overcharging

BD_zzz Business - 25/10/2019 TripAdvisor review

I understand that mistakes can occur but .... On checking out of the Novotel Ambassador Gangnam, I thought I was being substantially overcharged, but was assured that all charges were correct. However, before leaving the hotel lobby, I had the chance to review copies of my booking confirmations. They all showed I had clearly been overcharged. So, I returned to the check-out desk and raised my concerns with the duty manager. To my utter surprise, he arrogantly dismissed the matter, adamantly asserted all charges were correct, notwithstanding being shown the booking confirmations on my iPhone which proved the contrary. It was only after I later emailed the hotel with copies of their bill plus the booking confirmations that someone else took enough interest in the matter to properly consider the charges and realise an error had been made. So, yes the problem was ultimately resolved ... but who really wants to go through the hassle of having to chase and chase a hotel to simply get the charges correct? I know I don't. As a gold member of Accor I expected a lot better service, certainly not the disrespectful attitude of reception staff/management. The hotel itself is fine, but there's plenty of other fine hotels in Gangnam where staff can be relied on to behave much better. Accordingly, I'll be going elsewhere in future.

Dear BD_zzz, Thank you for your valuable time to review the hotel and calling us vulnerable part. It is our obligation to make our guest stay comfortable not only physically but psychologically as well and I am very disappointed to hear your experience. Billing related issue is a delicate issue and supposed not happen, but it seems to be more matter of service as you commented. I truly sympathize with your point of view, and this will be properly handled to have no similar issue in the future. We always value all the feedbacks from our guest, especially from the elite member just like you. Please note this is not a level of service we strive to provide and will be rectified immediately. Hope I can have another chance to welcome you back and show different service you expected from us. -David Jung /Front Manager

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