ibis Mulhouse Centre Filature Hotel 3 stars

normale

Unfortunate booking mix-up. My friend and I were travelling across Europe. We always have a twin bedded room and booked 12 hotels for this trip. When we arrived at the hotel it seems we had booked a double room. We wished to change to a twin room but none were available. In the end we had to agree to book another double room at our cost. I was told that we would have had a confirmatory email sent to us prior to our trip but I cannot find one in my system (I am not concluding one was not sent) I cannot confirm then that we did not book a twin as per all of our other bookings for the trip

FRrst booking was cancelled by Hotel no explanation. Rebooked in July on phone requesting double and twin rooms, nearby, request conformed on acknowledgement. Arrived to find very indifferent reception staff. Were given two Doubles, one for our 15 and 13 yr old boy and girl. Kicked up a fuss and eventually got a twin 5 floors up. Other than that pretty clean and basic, what we were expecting for the money.

good reception, good stay, ok kitchen

Disappointing experience, there was no WiFi accessibility in the bedroom meaning that I had to make both personal and business calls in the reception area. No real solution provided for me. I had to insist on being moved to a different room. This time the WiFi worked but the toilet did not. After flushing the toilet just kept filling with water, impossible to prevent the running water... I won't go back here - extremely disappointing.

Excellent breakfast buffet

As expected, basic room but good value for money. Adequate menu to have dinner if you do not feel like going out. Good breakfast buffet and walking distance from city center and railway station.

Ibis Mulhouse is o.k. for one night. The carpets in the hallway smell. The room was clean, functional, the view was like behind a scaffolding. Location is convenient. The parking situation over the weekend was very good.

Correct Sans plus

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correct

Slightly disappointed Rather unclean smell in corridors Food very poor quality

The room was good. The bathroom was good. It needs individual safe boxes at receptions as most other ibis have. Only one member of staff has the code to the safe and you need to tell them in advance when you wish to withdraw something from it. One big issue was that in the room and in the lift and in other paces it advertised 24h food. When we attempted to order some food at midnight we were told the kitchen is closed. I pointed to the advert in the lift showing the snacks such as cheese available 24 hours. Both members of staff on reception appeared to laugh as if there was some joke. Why advertise it everywhere if you aren't providing it? They wouldn't even sell a packet of crisps as the bar was closed. The next day the receptionist was very nice and made up for it.

It was horrific due to smoke smelling rooms and bed sheets.

A friendly and efficient welcome. Our room was clean with everything in working order. A pleasant breakfast and a friendly and efficient checkout.