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Novotel Wollongong Northbeach Hotel 4 stars

Customer review rating 4.4/5 17,347 reviews

ALLSAFE approved hotel

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Novotel Wollongong Northbeach
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+ 23 Services

Hotel extras

  • WiFi, cable TV, many rooms with balcony

  • Outdoor heated pool, fitness centre, sauna

  • A la carte, buffet dining, ocean-view terrace

  • Spacious lobby bar "North Bar", Pepe's on the Beach for beachfront snacks and cocktails.

  • Free bus outside for city shopping and dining

Hotel location

Novotel Wollongong Northbeach

2-14 Cliff Road
NORTH WOLLONGONG
2520 wollongong
australia

Tel: +61242243111

Fax: (+61)2/42243141

Check-in from 14h00

Check out up to 11h00

  • PREMIER BUS SERVICES :  SOUTH COAST CENTRAL STATION

  • By plane

    WOLLONGONG At 35km / 21.75 miles

  • By car

    F6 FREEWAY At 6km / 3.73 miles

  • By train

    COCKATOO RUN HERITAGE TRAIN At 14km / 8.7 miles

  • By train

    NORTH WOLLONGONG At 1.5km / 0.93 miles

  • By train

    WOLLONGONG STATION At 6km / 3.73 miles

GPS :-34.414486, 150.900293

Companies

  • BHP BILLITON 20.0 km / 12.43 mi

Hotel services

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 17 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 209 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 43 connecting rooms
    • 168 non-smoking rooms
    • 10 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Laundromat
  • Wi-Fi
    • WiFi in the communal areas Additional charge
    • High Speed WiFi Additional charge
    • WiFi at the hotel Additional charge
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Secure Underground Parking Additional charge
    • On site
    • 209 parking spaces
    • Private
Well-being
  • Hotel Pool
    • Outside
    • On site
  • Hotel Gym temporarily closed Currently unavailable
    • On site
    • Massage
    • Sauna room
Family
  • Services for children
    • Play area

Your meetings and events

Featuring an extensive range of exceptional conference facilities, Novotel Wollongong Northbeach is the ideal choice of venue for team building activities, incentives, meetings and events on the NSW South Coast. This impressive Wollongong conference centre features spacious pre-function areas and outdoor terraces, 14 modern, multi-purpose event spaces and a restaurant and two bars perfect for post-function catch-ups. Accommodating up to 600 delegates, the hotel's function rooms can be arranged in a variety of styles to suit banquets, boardroom meetings, trade shows, workshops and more. The events team and in-house AV specialists are on hand to assist with event planning and technical support, package customisation, team building and partner entertainment.

Room descriptions and layouts

18 

meeting rooms

From 1 to 600 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Meeting room

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Day light

  • Slide projector

  • Syndicate rooms

  • Airconditioned meeting room

  • Hotel connected to conv. centre

  • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Featuring a range of superb accommodation options, Novotel Wollongong Northbeach is ideally placed to offer the perfect beachside break or conference destination. This impressive Wollongong hotel features 204 tastefully appointed guest rooms and suites, w ith Superior options offering ocean views and private balconies. Each room features everything needed for a relaxing stay, including a flat-screen TV with Austar and pay-per-view channels, an iPod dock, WIFI access, a spacious work station and a minibar.

Our guest reviews for
Novotel Wollongong Northbeach

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

17,347 reviews

TripAdvisor Rating 4.0/5

2,708 reviews

Customer review rating 2.0/5

Nick Couples - 28/09/2021 Confirmed reviews ALL

Its obvious that Nototel did not want our booking. We were originally booked AND PRE-PAID for 1 x night stay, check-in 20th Sept, check-out 21st Sept. When I paid, I was told that if we could not come due to COVID, we would be able to move the date and we'd have 12 months (or could have been 18 months, not sure) to reschedule. When we could not come due to COVID restrictions I called to reschedule to 20th Nov. The person I spoke to advised that would be fine. Weeks later I was called by your reservations staff to ask me to pay an additional $600 (or more) for that booking at which point I refused. When the person I spoke to heard my reaction, I was then offered the same for approx $300 extra (instead of $600 ....pricing "on the fly" ?). I naturally rejected that as well and advised that I would prefer the Novotel refund what I pre-paid and we'd cancel the booking. There was no hesitation from the person I spoke to - I was told that could be arranged and we proceeded with the cancellation. This is not what I was told when I pre-paid. Bottom line, the reservation that you have sent this feedback form for did not happen. I wish you all the best.

Well located

Customer review rating 4.5/5

Kirsty Business - 19/09/2021 Confirmed reviews ALL

I was staying there for work- and with the difficult times my stay was still great. Food was excellent and bed was very comfortable

Dear Kirsty D., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

terrible customer service

Customer review rating 0.5/5

Amy S. Business - 13/09/2021 Confirmed reviews ALL

Terrible. Reception staff never present or to answer phone from room. constantly calling again and again to finally get an answer. Due to no room service i ordered delivery food, and the receptionist/manager said she wouldn't bring food to my room or meet delivery person which i found dissatisfactory considering there was no room service. Her demeanour rude also. furthermore she kept locking the side door to gain access to the staff elevator (considering lifts werent working), which meant i didnt have access to the elevator and my room without having to ask reception staff for access. a few times i was locked out and waiting with noone at reception desk to allow me access. very poor customer service considering the renovations and state of the hotel whilst i was staying and paying full price, assisting me would've been the least they could do!

Dear Amy S., Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Northbeach, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Following health and safety standards for both our guests and our staff, we are currently not delivering food to our guest rooms, I am sorry for the inconvenience. During the time of your stay with us, I was the Manager on Duty. As mentioned at the time of check-in as well as during your stay, our reception team were available 24 hours to allow access from our service lifts. - this was to ensure that the safety of our guests was being met as this area is a "back of house" area. I do apologize that our reception desk was unmanned at times. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If you would like to discuss your feedback further, please don't hesitate to contact me on 42…. Sincerely, Best Regards, Vanessa Borg Guest Relations Executive

It was ok

Customer review rating 2.5/5

Anonymous Families - 27/08/2021 Confirmed reviews ALL

I wish I could give two ratings. The Staff were so nice, so professional and so accommodating. The house keep team are super starts. So nice, so caring and good at their job. Our room was beautiful. When we booked there was nothing about the hotel having renovations done. We booked in for my daughter to recover from surgery, so we could stay close to the hospital - we live regional. With the entire lobby floor being lifted and the lifts being worked on it wasn’t fun, she didn’t get a lot of rest between pain and noise. I understand it needs to be done. Just bad timing. Also due to Covid no facility’s we’re open. Again, I get it. However we paid full price and it was a bit of a mess.

Dear Jessica S., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive constructive feedback. I am sorry that our renovations had caused an inconvenience to your stay. With the large decline in our occupancy levels, this has been seen to be the most appropriate time for us to undergo these major upgrades to better enhance our facilities and overall guest experience. I wish your daughter a swift recovery and hope to welcome you back soon to experience these exciting changes. Best Regards, Vanessa Borg Guest Relations Executive

Ok

Customer review rating 3.5/5

Kalan Business - 13/08/2021 Confirmed reviews ALL

The lift wasn’t working The shower drain was blocked

Dear kalan h., Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Wollongong, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Vanessa Borg Guest Relations Executive

Extremely good stay

Customer review rating 5.0/5

Farrukh K. Business - 12/07/2021 Confirmed reviews ALL

It was one of the best experience I had in Novotels

Dear Farrukh K., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

Comfy stay

Customer review rating 3.5/5

Grant M. Friends - 05/07/2021 Confirmed reviews ALL

On check in I had to remind the staff member that I was a gold member. He had no idea what benefits came with that level of status. I prompted him about a possible room upgrade. He then looked it up and gave me a room upgrade on one of my booked rooms. This was appreciated. I think the staff should definitely know all about the Accor benefit program when working at check in. Also when waiting for a lift on the ninth floor with another group of hotel guests to go down to the ground floor the hotel cleaners actually pressed the up button on the lift and apologised while getting into the lift before the hotel guests. It was nice to apologise but they should not have pressed the button nor got into the lift in the first place. Another small complaint, I received complimentary drink vouchers after checking in. The following morning I phoned reception and asked if I could get a couple of coffees sent to our room. I was told that the drink vouchers could not be used for room service. I find this a ridiculous policy. Any quality hotel would honour redeeming a drink voucher they supplied the same way a purchased drink could be used. All these things are simply fixed and would go a long way in improving your guests hotel experience. Thanks

Dear Grant M., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive constructive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Our staff member who had checked you in is our newest front office employee, I host training programs for our membership every few months for our front office team, unfortunately with COVID, this training has been delayed. I do apologise for this causing an inconvenience. I do thank you for bringing this to my attention, with this feedback we can make appropriate changes within our property to better enhance our guest services and guest experience. Thank you again for sharing your experience and we hope to welcome you back to Novotel Northbeach in the near future. Best Regards, Vanessa Borg Guest Relations Executive

well located

Customer review rating 4.5/5

Lyn F. Couples - 02/07/2021 Confirmed reviews ALL

Stayed 2 nights, staff at reception very helpful and professional, courteous. Excellent location with a large choice of dining.

Dear Lyn F., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive
Customer review rating 4.0/5

Bruce Couples - 02/07/2021 Confirmed reviews ALL

Excellent degustation experience.

Dear Bruce L., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

great

Customer review rating 4.5/5

Nady Business - 02/07/2021 Confirmed reviews ALL

Had to check out early, staff was very helpful.

Dear Nadine O., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive
Customer review rating 4.0/5

Anonymous Couples - 01/07/2021 Confirmed reviews ALL

Note that maintenance on room needed. Door of fridge cabinet needs hinge fixed and one bed lamp not working.

Dear Vicki O., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive constructive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

Good stay

Customer review rating 4.5/5

Anonymous Couples - 30/06/2021 Confirmed reviews ALL

Friendly staff, excellent dine in experience and relaxing water view

Dear Josephine P., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

Well located and great stay

Customer review rating 4.0/5

P. R. Couples - 29/06/2021 Confirmed reviews ALL

Had a great experience with our stay

Dear Patricia R., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

Great stay

Customer review rating 4.5/5

Ricky H. Business - 29/06/2021 Confirmed reviews ALL

Great location Great room service menu Friendly staff Comfortable bed Would have been nice to be offered complimentary drink or upgrade for being valued customer

Dear Ricky H., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Within your silver membership, you receive two drink vouchers at the time of check-in to thank you for your loyalty. I do apologise if this was missed at the time of your last stay with us. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

Good stay

Customer review rating 3.5/5

Robert R. Couples - 28/06/2021 Confirmed reviews ALL

Overall it was good. Bar snacks/food at the bar would be good. Pepes was fine for later food but it was noisy.

Dear Robert R., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

A pleasant stay but!

Customer review rating 4.0/5

Terri52 Couples - 28/06/2021 Confirmed reviews ALL

We have stayed at the Novotel Northbeach several times and upon hearing that the renovations were completed thought we would enjoy a couple of days break. Our room was great, as always, clean and modern. I wish other guests wouldn’t feed the birds as every time I went out to the balcony I was joined by 6 or more cockatoos who were obviously used to being fed there. They left a mess over the railing, outdoor furniture and ground. By the third day the balcony area became too dirty to sit and enjoy the sun. It hadn’t been cleaned during our stay. I’ve come not to expect too much from hotel restaurants but thought I give the renamed restaurant a chance. It was a disappointment. The meals were bland and overly expensive, $36 for fish and chips with dry salad! The other issue was with the entry cards. They expired after the first day which meant going back down to reception. It was “suggested” to me that I had placed them too close to my mobile but that was not the case. Overall, it was a pleasant couple of days and I will return but go to the nearby restaurants outside of hotel.

Dear Therese W., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive constructive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. I do thank you for bringing this to my attention. With this feedback we can make positive changes within our property to better enhance our guest services and guest experience. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

nice stay...

TripAdvisor rating 5.0/5

denz_d01 17/04/2021 TripAdvisor review

the hotel location is good, just next to north beach. hotel staff offered great service, they're very accommodating. some works or renovations were going on at level 3, but minimal noise and still very clean...

Hi denz_d01, Thank you for providing you feedback on you recent experience with us. It is so wonderful to hear that you enjoyed your stay with us. At this stage we are currently awaiting the completion of our fitness center which is due to be finished real soon. I do hope that we have the opportunity to welcome you back to experience this. Kind Regards, Vanessa Borg Guest Relations Executive

Senior Traveller

TripAdvisor rating 4.0/5

987carolynj 13/04/2021 TripAdvisor review

The hotel is much improved after the recent reservations. As a gold ALL member I was upgraded to an ocean view room on the top floor. The room was a good size with a king bed and lounge. The reception staff were all very pleasant. The location of the hotel is very good particularly as Wollongong has the city loop bus service that stops at the front of the hotel. The only criticism being the carpet in the hall is quite stained and the elevators had an issue but they are about to be upgraded which should decidedly improve their performance.

Hi 987carolynj, Thanks so much for your feedback and 4 star rating. I am pleased to hear that you enjoyed your stay with us as well as our newly upgraded facilities. How great is our location! We are very lucky to be situated in such a fantastic area. Thank you for raising your concerns, we are currently implementing measures to rectify these issues. I look forward to having the opportunity to accommodate you again in the future. Best Regards, Vanessa Borg Guest Relations Executive

Northbeach Wollongong

TripAdvisor rating 4.0/5

Paulette M 11/04/2021 TripAdvisor review

Very peasant stay in a great location, handy to parks, beach, walks and cafes. Parking easy underneath but watch height limitations in some sections, cost of $25/night. Clean and friendly. Great views to the beach/ocean.

Hi Paulette M, Thank you for your feedback and kind words. It is fantastic to hear that you had such a great and memorable stay with us. I look forward to accommodating you when you return to Wollongong again in the near future. Kind Regards, Vanessa Borg Guest Relations Executive

A truly delightful excerience

TripAdvisor rating 5.0/5

orien2006 05/04/2021 TripAdvisor review

This hotel is a gem and is undergoing major renovations. As a Diamond member, I was really impressed with the way they acknowledged my status (unlike another recent stay in a Novotel Hotel in Adelaide). My upgrade was amazing overlooking the beach, the welcome gifts were beyond what most hotels provide and very impressive. I was very pleasantly surprised and the recently refurbished restaurant and the breakfast food and beverage options were outstanding For those who maybe aren't All reward program members, this hotel should still be a must on your list for a future holiday. Its well positioned, great parking, updated rooms and amenities and fairly priced. Many thanks to the hotel staff who were all very friendly and helpful. A special thanks to the restaurant staff for a truly great breakfast experience

Hi orien2006, Thank you for taking the time to provide your feedback on your recent stay with us. Firstly, Id like to thank you for your membership loyalty to Accor. I am pleased to hear that you enjoyed your Diamond recognition, as well as our breathtaking ocean views. At Novotel Northbeach, we are very proud of our newly refurbished outlets with in our property, so it is fantastic to hear that this was something that you very much enjoyed. I thank you kindly for your genuine and lovely comments. I will be sure to pass this feedback on to our relevant teams as an encouragement to continuously improve the quality of our guest journey. I look forward to accommodating you again in the near future. Best Regards, Vanessa Borg Guest Relations Executive

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