Nestled on 150 acres, Lake Crackenback Resort & Spa is bordered by Kosciuszko National Park and the majestic Thredbo River, and is just 15 minutes to Thredbo Village and Perisher Ski Resort (via the Ski Tube in winter).
Offering a huge range of boutique accommodation, free activities, unique on and off resort experiences and a choice of restaurants serving the finest local produce, this all-seasons destination provides a luxurious base for you to unwind, explore and create lasting memories.
Hotel extras
Living area, full kitchen, satellite TV
9-hole golf, fitness centre, pool, tennis, archery, disc golf, mountain bike and hiking trails
15 minutes from Thredbo and Perisher skiing
Daytime café, à la carte dining with waterfront views
Flexible event spaces and corporate retreats
Services in the hotel and nearby
Check-in from 15h00
Check out up to 10h00
Paying
Services and practical information
WIFI/Internet Access
WIFI at the hotel
WIFI in the communal areasWifi is available in Alpine Larder and Cuisine Restaurants
WIFI access
Parking
Public outdoor parking
Bus/coach parking area
Well-lit parking
Outdoor playground for children
100% non-smoking hotel
Languages spoken at the hotel
Early check-in/Late check-outPaying
EARLY CHECK IN FROM 8AM (Paying)Need access to your room from 8 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
LATE CHECK-OUT UP TO 5PM (Paying)Extend your stay until 5PM to make the most out of your departure day. Remember Novotel offers this service for free on Sundays.
Gift shop/newspaper shop
Leisure and activities
Indoor heated pool
Fitness centre
MassagePaying
Outdoor playground for children
Golf course 9 holes
Tennis
Hard tennis court
Outdoor tennis court
Beach and water sportsPaying
Kayaking (Paying)
Rafting (Paying)
Other sports activities
Bike rack facilities
Archery
Badminton
Basketball facilities
Boules/petanque
Jogging track
Volley ball facilities
Skiing
Snow Skiing(Nearby)
Ski school facilities (Paying)(Nearby)
Ski hire facilities
Ski rack facilities (Paying)
Catering
BreakfastPaying
2 restaurant(s)
1 bar(s)
Business services
3 meeting room(s)
Conventions hotel
Copy/print service available
Information message
Some services are currently temporarily unavailable including indoor heated pool, sauna and Fitness Centre. Breakfast is now offered as a choice of either seated service or a take-away option. Limited tables are available for both dinner and breakfast services. Pre-bookings for breakfast & dinner are therefore essential. Alpine Larder restaurant is currently offering take-away service only. Please contact Lake Crackenback Resort & Spa Reception for further information and updates on 1800 020 524.
Hotel location
Novotel Lake Crackenback Resort & Spa
1650 Alpine Way
CRACKENBACK
2627
jindabyne australia
Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.
The Alpine Larder provides honest country style service in a relaxed environment, whilst delivering wholesome, affordable comfort food that you simply can't resist.
Lunch
10:00 - 15:00
Mon
Tue
Wed
Thurs
Fri
Sat
Sun
Dinner
17:00 - 21:00
Mon
Tue
Wed
Thurs
Fri
Sat
Sun
CUISINE ON LAKE CRACKENBACK
Type of cuisine: Regional
Cuisine on Lake Crackenback Restaurant and Bar promotes dining excellence offering classic cuisine using the best of local produce. Relax and enjoy the tranquil views of Lake Crackenback and the surrounding mountains. Bookings Essential.
Dinner
18:00 - 21:00
Mon
Tue
Wed
Thurs
Fri
Sat
Sun
CUISINE BAR
Non contractual photo
Before your meal, join us in the Cuisine Bar for our famous mountain cocktails, or try our selection of schnapps, cognacs, liqueurs, beers and wines from around the world. Cuisine Bar is open Thursday - Sunday 5.00pm - 10.00pm most weeks of the year.
Dinner
Mon
Tue
Wed
Thurs
Fri
Sat
Sun
Our guest reviews for Novotel Lake Crackenback Resort & Spa
Leesa T.
Friends - 13/03/2020
Confirmed reviews ALL
Fantastic
Beautiful scenery, always tons to do
Customer review rating 4.5/5
Mandy P.
Families - 09/03/2020
Confirmed reviews ALL
We love this resort for our family. There is never a shortage of fun activities but also lots of good down time to relax. The accomodation is lovely and everyone is super friendly. Plus, my kids hold out for the fulll breakfast every morning! It’s one of their favourite parts of our stay
Great location and facilities
Customer review rating 4.5/5
Chris
Families - 08/03/2020
Confirmed reviews ALL
I stayed at Lake Crackenback for the Snowies Mountain Bike Festival - this time I brought the family to make a holiday of it. It's a great location, as there is so much the family can do while I'm out having fun on the bike.
Picturesque and Plush
Customer review rating 4.5/5
Grant D.
Couples - 08/03/2020
Confirmed reviews ALL
My wife and I had a fantastic stay at Lake Crackenback. The resort is set a beautiful spot and our well appointed apartment was right on the lake. The activities are free and we particularly enjoyed the bush walks and the archery. Next time we we try the canoes and the small golf course! The staff were very friendly and we thoroughly enjoyed ourselves.
Favourite holiday as always
Customer review rating 4.5/5
Sharon
Families - 19/02/2020
Confirmed reviews ALL
We stay in the lakeside cabins and love looking onto the lake. We have 6 kids and they can barely fit in all the things they want to do. They love the kayaks, pool, frisbee golf, normal golf, tennis and basketball. I like to curl up with a book on the balcony and occasionally throw chips or biscuits to the boys as they kayak past. We always go for a walk to and along Little Thredbo River and that is so picturesque and beautiful. Kangaroos hop around at dawn and dusk. Staff are very friendly and helpful. When we go in February, there is some maintenance around the property with drills and saws going, but that doesn't really bother us - maintenance needs to be done and February is the cheapest time for us to go there.
Unbelievable location with amazing natural beauty
Customer review rating 4.5/5
Josh
Friends - 13/02/2020
Confirmed reviews ALL
We had the most wonderful 5 days at Lake Crackenback. We were there primarily for a friends wedding but managed to also take in the abundance of activities and tranquil nature.
Will absolutely be back.
Beautiful part of the world
Customer review rating 4.5/5
Robyn
Couples - 11/02/2020
Confirmed reviews ALL
We are repeat visitors to Lake Crackenback. We love the calm and quiet of the area, the beautiful scenery, the easy access to quality meals served by friendly staff.
Crackenback has something for everyone
Customer review rating 4.5/5
Carolyn D.
Families - 06/02/2020
Confirmed reviews ALL
Our stay was very pleasant with just a few minor drawbacks, our dishwasher broke and wasn't able to be repaired until the end of our stay. This was largely due I expect to a severe storm that came through just after our arrival and obviously staff had a lot of clearing of debris to attend to. Also the lock on the screen door to our apartment was broken and this caused problems as our 18month old grandson who could reach the door handle and escape.
Relaxing, beautiful location and lovely apartment.
Customer review rating 4.5/5
J M.
Families - 06/02/2020
Confirmed reviews ALL
We wished we stayed longer to use the facilities. The apartment was top quality and the outlook fantastic. The remote not working which meant we had no TV in the lounge-room for our whole visit was a drawback but it was only for a few days. Breakfast was really good. My only reservation is the lack of free WI-Fi in the apartments which we have come to expect of most accommodation over the world.
My favourite holiday spot
Customer review rating 4.5/5
Anonymous
Families - 04/02/2020
Confirmed reviews ALL
Enjoyably calm and exciting at same time.
Dear Navid,
We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Alicia Stratton
Front Office Supervisor.
Our stayed was affected by the $10 resort pass holders
Customer review rating 4.5/5
Anonymous
Families - 20/01/2020
Confirmed reviews ALL
We have stayed at the resort virtually annually for over a decade. We come for the tranquility and the natural setting, the well-appointed and maintained lakeside apartments, and the excellent resort facilities. We often enjoy a meal at Cuisine and a massage at the Spa (although not this time due to a much shorter stay than usual). We have praised the resort to others and invited friends to holiday with us. We have so many wonderful memories. Unfortunately, our recent stays including the last one have been negatively impacted upon by the $10 pass holders. The influx of pass holders has meant far less tranquility and far more competition for resort facilities. This has been really disappointing. It seems strange that guests who pay hundreds of dollars a night to stay at the resort have to compete for resort services with passholders who pay just $10 a day to use the facilities. Next time we will avoid the Christmas/New Year period in the hope of avoiding too many passholders but the experience has left us wondering whether the resort is no longer the place for us.
Dear Allan,
Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have passed your feedback about the $10 Day Passes onto the Management team for review.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details.
Sincerely,
Alicia Stratton
Front Office Supervisor
The family loved our stay.
Customer review rating 4.5/5
Diana M.
Families - 19/01/2020
Confirmed reviews ALL
We found our unit was very well presented. Could do with a fan for each room upstairs. The resort itself was much bigger than last time we stayed, this made it a bit crowded in the shared activities areas of the facility. I know we were there at a busy time but i think expansion in the shared areas would be needed. Also extra garbage runs as we found the outside bins overflowing. Overall everyone had a great short holiday break with you, your staff were very helpful and friendly. I haven't heard how you went in the bushfires we left just before they started closing roads. Hope everything is ok up there.
Dear Di,
We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you for your concern about the bush fires in our region. We have been very lucky and haven't been directly impacted by them. We did have a 2 week closure to ensure the safety of all our guests, but this was all very precautionary. We are back open and running as usual with some beautiful blue sky days, which we are all very much excited about.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Alicia Stratton
Front Office Supervisor
Mr
Customer review rating 4.5/5
Geoff S.
Couples - 17/01/2020
Confirmed reviews ALL
Love our yearly visit to lake Crackenback do as much as you like or less as you like.
Dear Geoffrey & Julie,
We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Alicia Stratton
Front Office Supervisor
Fabulous 60th birthday celebrations with my family and friends at Lake Crackenback
Customer review rating 4.5/5
Trish
Families - 13/01/2020
Confirmed reviews ALL
Everything from ensuring we had the accommodation we needed (some elderly, a baby, different family groups etc) to the amazing service and amenity that is on offer was outstanding. We had a BBQ on the Village green for 25 people, followed by cricket and Kubb... our Canadian friends loved it!
We did a great ride up the Thredbo track and then back down - also spectacular. Golf was a great way for us all to stroll around having fun, being watched by brumbies and countless kangaroos and wallabies.
Dear Trish,
We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa.
I'm so glad to hear everything went well during your stay at Lake Crackenback Resort and Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Alicia Stratton
Front Office Supervisor
Xmas at Crackenback
TripAdvisor rating 4.5/5
Trek816485
Family - 05/01/2020
TripAdvisor review
I have been in this part of the world many times throughout the winter but this was the first summer stay which was great. My wife and son thoroughly enjoyed the experience of living in nature and of course catching up with old friends.
Dear Trek816485,
We very much appreciate you taking the time to share your recent experience at Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback.
Thank you again, and we hope to see you again soon for another great holiday.
Kind regards,
The Lake Crackenback Team
Absolutely awesome place summer or winter
Customer review rating 4.5/5
Umesh
Families - 02/01/2020
Confirmed reviews ALL
The resort was very beautiful. It lived upto our expectations we had from the pictures. The lake was very beautiful. And we had the best Gluten Free pizza in the Alpine Larder. The breakfast was very good too. The kids loved the various activities in the resort. The staff were very good.
Dear Umesh,
We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Alicia Stratton
Front Office Supervisor
Customer review rating 4.5/5
Nilesh
Families - 02/01/2020
Confirmed reviews ALL
The location was great and gym, sauna and pool was good. I like the free activities like archery and Kayaking. The 9 hole golf course was a bit of a let down. I think more care needs to be put in to maintain the course.
Dear Nilesh P.,
We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm sorry the golf course didn't meet your expectations, I have passed your feedback onto the Maintenance Manager.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Alicia Stratton
Front Office Supervisor
A very enjoyable experience
Customer review rating 4.5/5
Joanne M.
Families - 02/01/2020
Confirmed reviews ALL
Very enjoyable
Dear Joanne,
We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Alicia Stratton
Front Office Supervisor
Great location, a bit tired, terrible food
Customer review rating 4.5/5
Chris
Couples - 29/12/2019
Confirmed reviews ALL
Location great. Staff great. Facilities good. Room interiors very dated. Food in both restaurants was truly terrible.
Dear Chris,
We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm sorry the restaurants didn't meet your expectations, I have passed your feedback onto our Food and Beveridge Manager.
Thank you again for sharing your experience, and we hope to welcome you back to the resort again soon.
Sincerely,
Alicia Stratton
Front Office Supervisor
Beautiful views, relaxing, plenty of activities
Customer review rating 4.5/5
Andrew B.
Families - 29/12/2019
Confirmed reviews ALL
Great 4 day short trip. Good food and activities and centrally located to Jindabyne and Thredbo.
Dear Andrew,
We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Alicia Stratton
Front Office Supervisor
405 reviews
