Hotel - Novotel Lake Crackenback Resort & Spa
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Novotel Lake Crackenback Resort & Spa Hotel

4.5/5 880 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Gift shop/newspaper shop

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Golf course 9 holes
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Beach and water sports
    • Kayaking (Paying)
    • Rafting (Paying)
  • Other sports activities
    • Bike rack facilities
    • Archery
    • Badminton
    • Basketball facilities
    • Boules/petanque
    • Jogging track
    • Volley ball facilities
  • Skiing
    • Snow Skiing (Nearby)
    • Ski school facilities
    • Ski hire facilities
    • Ski rack facilities (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Lake Crackenback Resort & Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Brumby Room 27 m2 2 m 0 0 16 0 0
Alpine Room 84 m2 2 m 80 40 80 40 0
CUISINE ON LAKE CRACKENBACK 126 m2 3 m 130 70 70 70 100
    • Flipchart
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Video equipment
    • Syndicate rooms

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 29 rooms
  • 100% non-smoking hotel
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Direct dial telephone
    • Fax machine
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.5/5 ALL Rating 390 reviews

Our guest reviews for
Novotel Lake Crackenback Resort & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 880 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Geoff S. Couples - 17/01/2020 Confirmed reviews ALL
« Mr »

Love our yearly visit to lake Crackenback do as much as you like or less as you like.

Trish Families - 13/01/2020 Confirmed reviews ALL
« Fabulous 60th birthday celebrations with my family and friends at Lake Crackenback »

Everything from ensuring we had the accommodation we needed (some elderly, a baby, different family groups etc) to the amazing service and amenity that is on offer was outstanding. We had a BBQ on the Village green for 25 people, followed by cricket and Kubb... our Canadian friends loved it! We did a great ride up the Thredbo track and then back down - also spectacular. Golf was a great way for us all to stroll around having fun, being watched by brumbies and countless kangaroos and wallabies.

Family - 05/01/2020 TripAdvisor review
« Xmas at Crackenback »

I have been in this part of the world many times throughout the winter but this was the first summer stay which was great. My wife and son thoroughly enjoyed the experience of living in nature and of course catching up with old friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trek816485, We very much appreciate you taking the time to share your recent experience at Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. Thank you again, and we hope to see you again soon for another great holiday. Kind regards, The Lake Crackenback Team

Umesh Families - 02/01/2020 Confirmed reviews ALL
« Absolutely awesome place summer or winter »

The resort was very beautiful. It lived upto our expectations we had from the pictures. The lake was very beautiful. And we had the best Gluten Free pizza in the Alpine Larder. The breakfast was very good too. The kids loved the various activities in the resort. The staff were very good.

Nilesh Families - 02/01/2020 Confirmed reviews ALL

The location was great and gym, sauna and pool was good. I like the free activities like archery and Kayaking. The 9 hole golf course was a bit of a let down. I think more care needs to be put in to maintain the course.

Joanne M. Families - 02/01/2020 Confirmed reviews ALL
« A very enjoyable experience »

Very enjoyable

Chris Couples - 29/12/2019 Confirmed reviews ALL
« Great location, a bit tired, terrible food »

Location great. Staff great. Facilities good. Room interiors very dated. Food in both restaurants was truly terrible.

Andrew B. Families - 29/12/2019 Confirmed reviews ALL
« Beautiful views, relaxing, plenty of activities »

Great 4 day short trip. Good food and activities and centrally located to Jindabyne and Thredbo.

Clare Families - 27/12/2019 Confirmed reviews ALL
« A lovely weekend »

We came to Lake Crackenback to celebrate our 40th wedding anniversary with our grownup children and their families. We had a fun weekend and enjoyed the space afforded to us in the accommodation we had booked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy & Clare, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

S H. Families - 12/12/2019 Confirmed reviews ALL
« Mountain escape »

Relaxing, peaceful and we saw snow ( on December 1!)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanne, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. I'm so glad you got to see snow while you were here! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Vicki C. Couples - 11/12/2019 Confirmed reviews ALL
« very relaxing weekend »

comfortable , relaxing, beautiful weather

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vicki, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Sue F. Couples - 05/12/2019 Confirmed reviews ALL
« Fantastic »

Everything was great. Definitely come again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Mick H. Couples - 05/12/2019 Confirmed reviews ALL
« Our friends wedding at Lake Crackenback. »

We had a great time at Lake Crackenback. Rooms were excellent, staff were great, and food was delicious. The setting for this resort is very picturesque. No adverse comments here, all good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael & Fiona, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. I'm happy to hear you enjoyed your friend's wedding here at the resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Josie Families - 30/11/2019 Confirmed reviews ALL
« Lake Crackenback resort »

First time for us to lake Crackenback,what a beautiful spot.We had a lakeside apartment and it was just perfect,nice and clean.We will definitely be back,we only had four nights and I could have stayed longer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josie, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Margaret E. Couples - 30/11/2019 Confirmed reviews ALL

Relaxing, enjoyable, beautiful surroundings

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Anonymous Families - 27/11/2019 Confirmed reviews ALL
« We had a fabulous time. »

Staff could not have been more friendly. Accommodation was immaculate and the facilities and food were outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim & Eric, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Catherine N. Friends - 20/11/2019 Confirmed reviews ALL
« Good apart from instances with staff who were not trained in customer service »

Overall good. Accommodation was very clean and spacious. There were bush walks and activities however the weather wasn’t that favourable during our stay. There were issues when dining at the Alpine Larder. On the first instance were we able to use the Accor plus card. On the second instance we were told that it wouldn’t be accepted as they didn’t accept the card unless the main restaurant (Cuisine)) was closed. However on looking at the Accor app the Alpine Lader was the first Accor to come up. On the third instance the restaurant was closed when we ate at the Larder as it was our birthdays (we would have preferred not to eat there again but had little choice) the staff wouldn’t accept the card. On the second and third dealing with staff at the Lader they were rude and abrupt. The staff were poorly trained on customer relations. When dining at Cuisine for breakfast the staff member kept looking at a list ato cross off our name but we told her that we were paying and she finally sent us to the bar to pay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine, Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have passed your feedback onto our Management team. Anthony, our General Manager stated he had been investigating the matters you have mentioned. Regarding your pre-arrival email, I have investigated further to see where the challenges with communication occurred. It seems your booking from Accor Vacation Club only dropped into our system at about midday on the 31st of October. Our pre-arrival emails are sent from our system at around 6am in the morning, 1 week out from your arrival. As your arrival at the resort was exactly 1 week from the 30th of October, this gives us some explanation as to why you didn't received our email prior to your arrival. I apologise for this. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alicia Stratton Front Office Supervisor

Noel H. Families - 20/11/2019 Confirmed reviews ALL
« Perfect »

Relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judy & Noel, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor.

Duncan Families - 19/11/2019 Confirmed reviews ALL
« Wasn't as peaceful and quiet as I had hoped »

Had been really looking forward to staying at LCR as we have stayed there before and loved it. The weekend that my family stayed at the resort appeared to be a particularly busy weekend. Lots of families and a wedding / reception was held on our first day there (families associated with the wedding?). Both days we arrived in Cuisine restaurant for breakfast - it resembled 'pigs at a trough', despite my family arriving at different times during the breakfast period. People ploughing through each other to reach the breakfast stations, leaving mess everywhere without consideration for other patrons or resort staff who have to clean it up. Once I eventually got to get a plate of food, found no cutlery was available with which to eat. The family in the lakeside apartment above our apartment were somewhat noisy - screeching chair legs across the floor, loud conversations, screaming kids etc. Overall, LCR was beautiful and staff professional as per usual, however my family and I were unable to relax or enjoy our stay as much as I had hoped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Duncan, Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will pass all of your comments onto my F&B Manager to ensure the issues mentioned are addressed. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alicia Stratton Front Office Supervisor.

Sonia N. Families - 19/11/2019 Confirmed reviews ALL
« Great »

We had a good time at my brother in law’s wedding, beautiful place and great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonia, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

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