Novotel Lake Crackenback Resort & Spa Hotel 4 stars

Customer review rating 4.5/5 469 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Lake Crackenback Resort & Spa
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+ 21 Services

Hotel extras

  • Living area, full kitchen, satellite TV

  • 9-hole golf, fitness centre, pool, tennis, archery, disc golf, mountain bike and hiking trails

  • 15 minutes from Thredbo and Perisher skiing

  • Daytime café, à la carte dining with waterfront views

  • Flexible event spaces and corporate retreats

Services in the hotel and nearby

Check-in from 15h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Gift shop/newspaper shop
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • MassagePaying
  • Outdoor playground for children
  • Golf course 9 holes
  • Tennis
  • Beach and water sportsPaying
  • Other sports activities
  • Skiing
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Novotel Lake Crackenback Resort & Spa

1650 Alpine Way
CRACKENBACK
2627
jindabyne
australia

Tel: +61264513000

Fax: (+61)2/64561008

Check-in from 15h00

Check out up to 10h00

  • By plane

    CANBERRA At 250km / 156.25 miles

  • By plane

    COOMA At 135km / 84.38 miles

  • By helicopter

    MONARO At 16km / 10 miles

GPS :-36.439917, 148.517944

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 130 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Video equipment

  • Syndicate rooms

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

1 Bedroom Apartment 1 Queen Bed

  • Max. number of persons: 2
  • Views: Lake View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

2 Bedroom Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Views: Lake View *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

2 Bedroom Loft Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: 5
  • Views: Lake View *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

3 Bedroom Apartment 1 Queen and 4 Single Beds

  • Max. number of persons: 6
  • Views: Lake View *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone
Apartments

Our restaurants and bars

ALPINE LARDER

Type of cuisine: Cafe

The Alpine Larder provides honest country style service in a relaxed environment, whilst delivering wholesome, affordable comfort food that you simply can't resist.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUISINE ON LAKE CRACKENBACK

Type of cuisine: Regional

Cuisine on Lake Crackenback Restaurant and Bar promotes dining excellence offering classic cuisine using the best of local produce. Relax and enjoy the tranquil views of Lake Crackenback and the surrounding mountains. Bookings Essential.

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUISINE BAR

Non contractual photo

Before your meal, join us in the Cuisine Bar for our famous mountain cocktails, or try our selection of schnapps, cognacs, liqueurs, beers and wines from around the world. Cuisine Bar is open Thursday - Sunday 5.00pm - 10.00pm most weeks of the year.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Lake Crackenback Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

469 reviews

tripadvisor

TripAdvisor Rating 4.5/5

899 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

A relaxing stay but confusing.

Customer review rating 4.5/5

Wayne Couples - 20/01/2021 Confirmed reviews ALL

The accommodation and resort facilities were excellent. As for the meals and in particular the restaurant, things could have been done better. We were astonished that despite us requesting upon our arrival, there were no times available at the restaurant at all for either breakfast or dinner throughout our stay. Yes, we understand the COVID restrictions but when collecting our meals, there were several tables available - all well distanced. All staff were friendly, polite and helpful and the cafe meals were great.

Dear Wayne, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. I'm so happy to hear that up enjoyed the resort facilities. I do apologise that the experience in our restaurant wasn't what you had hoped for. We do appreciate that there were vacant tables at times throughout the breakfast and dinner seating times. We do have to honour our bookings in case the guests who have made a reservation do decide to arrive late. We have done our best through the restrictions to provide our guests with information about the resort prior to their arrival. I can see that our reservations team had emailed you a month prior to your arrival advising the need to make a reservation for breakfast, we also send out a pre-arrival email one week prior to you arrival date which also has information about booking both breakfast and dinner, as well as our front office staff calling you a few days before you arrival to ensure you are all sorted. Again, I do apologise that we couldn't accommodate your requests when you checked in with us. I will pass your feedback onto our teams for review. Thank you for your kind words about our staff. Thank you again for sharing your experience, and we hope to see you at the resort again soon. If you have anything else I can assist you with, please don't hesitate to contact me. Sincerely, Alicia Stratton Front Office Supervisor Lake Crackenback Resort 02… Ext4

Nice family break

Customer review rating 4.5/5

Anonymous Families - 19/01/2021 Confirmed reviews ALL

2 nights in summer

Beautiful Environment. Food and Beverage Services needs improvement.

Customer review rating 4.5/5

Nicole M. Families - 14/01/2021 Confirmed reviews ALL

The resort is well kept and had so much to do for us all. We thoroughly enjoyed our stay there however the food options were poor. The restaurant food was sub standard and did not entice us to return there again. The alpine larder was the only option all other times and the wait for a coffee at morning tea time was ridiculous - each day. The staff were clearly under the pump and not coping with the capacity of the accommodation. they would do well to either put on more staff or consider adding another facility. In direct relation to our accommodation, we were very happy with everything but the beds. Even the children found them of poor quality, which was not usual as we are campers and used to roughing it! You could feel every spring. Not ideal when you are spending a day in physical activity and need a good nights rest!

good stay, basic and some were anticipated and provided,

Customer review rating 4.5/5

Maria Families - 05/01/2021 Confirmed reviews ALL

satisfying, our family had really enjoyed the amenities around the premises

Great short break

Customer review rating 4.5/5

Ka M. N. Families - 04/01/2021 Confirmed reviews ALL

Lovely short break pre-Christmas. We loved the location of the resort and the activities.

Brilliant location

Customer review rating 4.5/5

Nora Families - 31/12/2020 Confirmed reviews ALL

Was a great stay, nice location, staff where super friendly and helpful.

Relaxing break

Customer review rating 4.5/5

Pix Couples - 31/12/2020 Confirmed reviews ALL

We loved the relaxed atmosphere, the ease of getting around and the choice of free facilities. After a challenging year it was a very welcome break. The apartment we stayed in was in need of some updating, however. The bathrooms, in particular, were extremely 'tired'. Would definitely return though!

Nice place but mostly closed, Lakeside apartment ? Get the first floor!

Customer review rating 4.5/5

Chris Families - 31/12/2020 Confirmed reviews ALL

We stayed for three nights in a Lakeside apartment, ground floor, which would have been great if we were happy to get up at 5:45am like the 4 kids with pogo sticks in the apartment above us. Lol

Dear Lucinda, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the noise disruption you experienced from your neighbours when you were in house. Next time you make a reservation, please call our reservations team and they will be able to direct you to a quieter property. It is likely that they will suggest a chalet or studio on your next stay. In regards to Cuisine Restaurant, Sunday through to Wednesday outside of school holidays we are closed, but we always have Alpine Larder available for dinner. I do apologise if you were unaware of the restaurants opening hours prior to your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor Lake Crackenback Resort 02… (ext4)

great service at restaurant and attentive staff.

Customer review rating 4.5/5

Mark Families - 28/12/2020 Confirmed reviews ALL

Very well looked after and front desk reservation staff is great! Really helpful with the COVID-19 regs.

Dear M., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor Lake Crackenback Resort 02… Ext4

Great

Customer review rating 4.5/5

Nicola M. Families - 26/12/2020 Confirmed reviews ALL

Was great, couldn’t have asked for more. However I accidentally left some clothes in the washing machine. Would have been nice to have been contacted regarding these items as one was a top I recently bought. A little disappointing but apart from that it was great.

Dear Stephen & Nicola, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise that you were not contacted about the items you left at the resort. These items go into our lost property. As I'm sure you can imagine quite a number of guests do leave items at the resort, and we are unable to contact them all. Our front office staff will always help in anyway they can to find items if we get a call or email about you having left them here. Did you want me to look into the items you left? If so please give me a call on the number below. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor Lake Crackenback Resort 02… (ext4)

Accommodation was below average with cleanness

Customer review rating 4.5/5

Haider A. Families - 15/12/2020 Confirmed reviews ALL

This was our 4th stay at Lake Crackenback and overall experience was good . but Accommodation was below average with cleanness. Master bedroom bed frame was so noisy that it was extremely hard/uncomfortable to sleep.

Nice location

Customer review rating 4.5/5

Katie Friends - 14/12/2020 Confirmed reviews ALL

Location was lovely, was in Lake view 12 and the accommodation was dated. The larder was overpriced. I understand that covid had effected your ski season and that profits were down, however overall value for money want there.

“all time favourite resort”

Customer review rating 4.5/5

Myra M. Families - 09/12/2020 Confirmed reviews ALL

Our all time favourite resort within NSW - fun packed activities available for both kids and adults. Can’t ask for more

The Great Outdoors

Customer review rating 4.5/5

Cecil B. Couples - 08/12/2020 Confirmed reviews ALL

Although partly business, this was mainly a vacation. The apartment was very convenient and had good facilities to suit us - kitchen and living area. We were able to go hiking every day locally as well as at Thredbo and Charlotte Pass areas. We visited Jindabyne for shopping and eateries. Facilities onsite were either closed or take out only - not suitable for us, expecting a resort to have at least a cafe as do all other Accor resorts we have stayed at

Beautiful & Tranquil location

Customer review rating 4.5/5

S. Friends - 07/12/2020 Confirmed reviews ALL

Stayed here 4 nights with friends for a R & R break. Upon arrival, we were warmly greeted by the reception staff. After a short delay while our room was being made ready (we were twenty minutes early), we were given our keys & resort information and advised of a complimentary room upgrade to a two bedroom lake view apartment. Apartment was quite large & while not "opulent" had everything you need for a Conformable & relaxing stay. Room was fully self contained (kitchen, laundry, etc) with 2 bathrooms. Some of the room features were a little dated (no air conditioning & limited accessible power points for charging todays mobile devices), we unpacked & made our way onto the balcony which sits over the lake of the resort - beautiful. Unfortunately due to covid, there was limited services available, including limited breakfast items - a selection of items were offered to which you were required to choose from. Food selection was adequate but offerings were only of a one-off nature, with no repeat offerings. Coffee was also in short supply, really only offered an initial drip-filter coffee pour with no repeats offered unless we managed to get a staff member's attention. Espresso-style coffee was actually an additional expense, not included with the breakfast set package - this was despite the reduced breakfast offering (no buffet) that would normally be on offer outside of covid times. We felt that espresso style coffee should have been inclusive, given the overall reduced offerings. Some staff at the restaurant were quite pleasant & helpful (especially the two ladies that served us on the Sunday morning) but others were less helpful/engaging, We also felt that the rigidity of the Covid restaurant sitting times was overly enforced & too inflexible. On one morning, we showed up for our sitting 15 minutes early & the staff member told we could not enter until she checked to see if it was ok with the other crew members - we noted that no-one else was in the restaurant at that time..... One other point, one of the offerings on the breakfast menu was pancakes - but ice cream was not available as an option to service with the pancakes - we were told that the restaurant had no ice cream available. Not sure how they were going to cope with serving dessert that night without any ice cream. Seemed quite unusual (No iced coffees or affogatos either, apparently). All in all, we felt that with the covid limitations still somewhat in place thus impacting on normal service offerings, that a little more effort could have been made to ensure that what limited offerings were available were actually of the highest standard. We do appreciate the difficulties the staff are facing with the covid limitations, but that should not mean that service standards are reduced.

Top Spot

Customer review rating 4.5/5

Chad Families - 07/12/2020 Confirmed reviews ALL

As usual it was a great stay.

NIce

Customer review rating 4.5/5

Rob Families - 06/12/2020 Confirmed reviews ALL

Breif weekend away before summer hit

Excellent location, great facilities and very friendly Staff

Customer review rating 4.5/5

Friedl B. Business - 05/12/2020 Confirmed reviews ALL

Very Happy to visit

Great place to recuperate

Customer review rating 4.5/5

Wendy F. Solo - 04/12/2020 Confirmed reviews ALL

I travelled down for a relaxing recuperative stay after surgery and it was everything that I wanted and expected.

Customer review rating 4.5/5

Anonymous Friends - 30/11/2020 Confirmed reviews ALL

Hi there, Our group had a great time on the girls trip package away. Great location and surrounds, company and day spa treats. I do have to say though it did come with some disappointment. Our room was definitely in need on some TLC - in particular the smell - awful. On arrival we opened the front door to a VERY strong curry smell and unfortunately it didn't leave throughout our stay. We had to request candles and spray daily and multiple times throughout the day. This on occasions was met with what it felt was annoyance by some staff simply by questioning our need for some reprieve of the curry smell. The apartment we were in was also a little dated and could do with some TLC. The hamper package was a lovely touch as was our treatments in the day spa - even though one of our ladies didn't get what she booked for and there was no accommodating to that change when she asked for what she had originally booked for. Overall a nice time but also a little disappointing in areas. Cheers

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