Novotel Lake Crackenback Resort & Spa Hotel 4 stars

Was a great stay, nice location, staff where super friendly and helpful.

We loved the relaxed atmosphere, the ease of getting around and the choice of free facilities. After a challenging year it was a very welcome break. The apartment we stayed in was in need of some updating, however. The bathrooms, in particular, were extremely 'tired'. Would definitely return though!

We stayed for three nights in a Lakeside apartment, ground floor, which would have been great if we were happy to get up at 5:45am like the 4 kids with pogo sticks in the apartment above us. Lol

Very well looked after and front desk reservation staff is great! Really helpful with the COVID-19 regs.

Was great, couldn’t have asked for more. However I accidentally left some clothes in the washing machine. Would have been nice to have been contacted regarding these items as one was a top I recently bought. A little disappointing but apart from that it was great.

This was our 4th stay at Lake Crackenback and overall experience was good . but Accommodation was below average with cleanness. Master bedroom bed frame was so noisy that it was extremely hard/uncomfortable to sleep.

Location was lovely, was in Lake view 12 and the accommodation was dated. The larder was overpriced. I understand that covid had effected your ski season and that profits were down, however overall value for money want there.

Our all time favourite resort within NSW - fun packed activities available for both kids and adults. Can’t ask for more

Although partly business, this was mainly a vacation. The apartment was very convenient and had good facilities to suit us - kitchen and living area. We were able to go hiking every day locally as well as at Thredbo and Charlotte Pass areas. We visited Jindabyne for shopping and eateries. Facilities onsite were either closed or take out only - not suitable for us, expecting a resort to have at least a cafe as do all other Accor resorts we have stayed at

Stayed here 4 nights with friends for a R & R break. Upon arrival, we were warmly greeted by the reception staff. After a short delay while our room was being made ready (we were twenty minutes early), we were given our keys & resort information and advised of a complimentary room upgrade to a two bedroom lake view apartment. Apartment was quite large & while not "opulent" had everything you need for a Conformable & relaxing stay. Room was fully self contained (kitchen, laundry, etc) with 2 bathrooms. Some of the room features were a little dated (no air conditioning & limited accessible power points for charging todays mobile devices), we unpacked & made our way onto the balcony which sits over the lake of the resort - beautiful. Unfortunately due to covid, there was limited services available, including limited breakfast items - a selection of items were offered to which you were required to choose from. Food selection was adequate but offerings were only of a one-off nature, with no repeat offerings. Coffee was also in short supply, really only offered an initial drip-filter coffee pour with no repeats offered unless we managed to get a staff member's attention. Espresso-style coffee was actually an additional expense, not included with the breakfast set package - this was despite the reduced breakfast offering (no buffet) that would normally be on offer outside of covid times. We felt that espresso style coffee should have been inclusive, given the overall reduced offerings. Some staff at the restaurant were quite pleasant & helpful (especially the two ladies that served us on the Sunday morning) but others were less helpful/engaging, We also felt that the rigidity of the Covid restaurant sitting times was overly enforced & too inflexible. On one morning, we showed up for our sitting 15 minutes early & the staff member told we could not enter until she checked to see if it was ok with the other crew members - we noted that no-one else was in the restaurant at that time..... One other point, one of the offerings on the breakfast menu was pancakes - but ice cream was not available as an option to service with the pancakes - we were told that the restaurant had no ice cream available. Not sure how they were going to cope with serving dessert that night without any ice cream. Seemed quite unusual (No iced coffees or affogatos either, apparently). All in all, we felt that with the covid limitations still somewhat in place thus impacting on normal service offerings, that a little more effort could have been made to ensure that what limited offerings were available were actually of the highest standard. We do appreciate the difficulties the staff are facing with the covid limitations, but that should not mean that service standards are reduced.

As usual it was a great stay.

Breif weekend away before summer hit

Very Happy to visit

I travelled down for a relaxing recuperative stay after surgery and it was everything that I wanted and expected.

Hi there, Our group had a great time on the girls trip package away. Great location and surrounds, company and day spa treats. I do have to say though it did come with some disappointment. Our room was definitely in need on some TLC - in particular the smell - awful. On arrival we opened the front door to a VERY strong curry smell and unfortunately it didn't leave throughout our stay. We had to request candles and spray daily and multiple times throughout the day. This on occasions was met with what it felt was annoyance by some staff simply by questioning our need for some reprieve of the curry smell. The apartment we were in was also a little dated and could do with some TLC. The hamper package was a lovely touch as was our treatments in the day spa - even though one of our ladies didn't get what she booked for and there was no accommodating to that change when she asked for what she had originally booked for. Overall a nice time but also a little disappointing in areas. Cheers