Hotel - Novotel Lake Crackenback Resort & Spa
Novotel Hotel Novotel Hotel

Novotel Lake Crackenback Resort & Spa Hotel

4.5/5 880 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Gift shop/newspaper shop

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Golf course 9 holes
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Beach and water sports
    • Kayaking (Paying)
    • Rafting (Paying)
  • Other sports activities
    • Bike rack facilities
    • Archery
    • Badminton
    • Basketball facilities
    • Boules/petanque
    • Jogging track
    • Volley ball facilities
  • Skiing
    • Snow Skiing (Nearby)
    • Ski school facilities
    • Ski hire facilities
    • Ski rack facilities (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Lake Crackenback Resort & Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Brumby Room 27 m2 2 m 0 0 16 0 0
Alpine Room 84 m2 2 m 80 40 80 40 0
CUISINE ON LAKE CRACKENBACK 126 m2 3 m 130 70 70 70 100
    • Flipchart
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Video equipment
    • Syndicate rooms

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 29 rooms
  • 100% non-smoking hotel
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Direct dial telephone
    • Fax machine
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.5/5 ALL Rating 400 reviews

Our guest reviews for
Novotel Lake Crackenback Resort & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 880 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Sharon Families - 19/02/2020 Confirmed reviews ALL
« Favourite holiday as always »

We stay in the lakeside cabins and love looking onto the lake. We have 6 kids and they can barely fit in all the things they want to do. They love the kayaks, pool, frisbee golf, normal golf, tennis and basketball. I like to curl up with a book on the balcony and occasionally throw chips or biscuits to the boys as they kayak past. We always go for a walk to and along Little Thredbo River and that is so picturesque and beautiful. Kangaroos hop around at dawn and dusk. Staff are very friendly and helpful. When we go in February, there is some maintenance around the property with drills and saws going, but that doesn't really bother us - maintenance needs to be done and February is the cheapest time for us to go there.

Josh Friends - 13/02/2020 Confirmed reviews ALL
« Unbelievable location with amazing natural beauty »

We had the most wonderful 5 days at Lake Crackenback. We were there primarily for a friends wedding but managed to also take in the abundance of activities and tranquil nature. Will absolutely be back.

Robyn Couples - 11/02/2020 Confirmed reviews ALL
« Beautiful part of the world »

We are repeat visitors to Lake Crackenback. We love the calm and quiet of the area, the beautiful scenery, the easy access to quality meals served by friendly staff.

Carolyn D. Families - 06/02/2020 Confirmed reviews ALL
« Crackenback has something for everyone »

Our stay was very pleasant with just a few minor drawbacks, our dishwasher broke and wasn't able to be repaired until the end of our stay. This was largely due I expect to a severe storm that came through just after our arrival and obviously staff had a lot of clearing of debris to attend to. Also the lock on the screen door to our apartment was broken and this caused problems as our 18month old grandson who could reach the door handle and escape.

J M. Families - 06/02/2020 Confirmed reviews ALL
« Relaxing, beautiful location and lovely apartment. »

We wished we stayed longer to use the facilities. The apartment was top quality and the outlook fantastic. The remote not working which meant we had no TV in the lounge-room for our whole visit was a drawback but it was only for a few days. Breakfast was really good. My only reservation is the lack of free WI-Fi in the apartments which we have come to expect of most accommodation over the world.

Anonymous Families - 04/02/2020 Confirmed reviews ALL
« My favourite holiday spot »

Enjoyably calm and exciting at same time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Navid, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor.

Anonymous Families - 20/01/2020 Confirmed reviews ALL
« Our stayed was affected by the $10 resort pass holders »

We have stayed at the resort virtually annually for over a decade. We come for the tranquility and the natural setting, the well-appointed and maintained lakeside apartments, and the excellent resort facilities. We often enjoy a meal at Cuisine and a massage at the Spa (although not this time due to a much shorter stay than usual). We have praised the resort to others and invited friends to holiday with us. We have so many wonderful memories. Unfortunately, our recent stays including the last one have been negatively impacted upon by the $10 pass holders. The influx of pass holders has meant far less tranquility and far more competition for resort facilities. This has been really disappointing. It seems strange that guests who pay hundreds of dollars a night to stay at the resort have to compete for resort services with passholders who pay just $10 a day to use the facilities. Next time we will avoid the Christmas/New Year period in the hope of avoiding too many passholders but the experience has left us wondering whether the resort is no longer the place for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan, Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have passed your feedback about the $10 Day Passes onto the Management team for review. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Alicia Stratton Front Office Supervisor

Diana M. Families - 19/01/2020 Confirmed reviews ALL
« The family loved our stay. »

We found our unit was very well presented. Could do with a fan for each room upstairs. The resort itself was much bigger than last time we stayed, this made it a bit crowded in the shared activities areas of the facility. I know we were there at a busy time but i think expansion in the shared areas would be needed. Also extra garbage runs as we found the outside bins overflowing. Overall everyone had a great short holiday break with you, your staff were very helpful and friendly. I haven't heard how you went in the bushfires we left just before they started closing roads. Hope everything is ok up there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Di, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your concern about the bush fires in our region. We have been very lucky and haven't been directly impacted by them. We did have a 2 week closure to ensure the safety of all our guests, but this was all very precautionary. We are back open and running as usual with some beautiful blue sky days, which we are all very much excited about. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Geoff S. Couples - 17/01/2020 Confirmed reviews ALL
« Mr »

Love our yearly visit to lake Crackenback do as much as you like or less as you like.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey & Julie, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Trish Families - 13/01/2020 Confirmed reviews ALL
« Fabulous 60th birthday celebrations with my family and friends at Lake Crackenback »

Everything from ensuring we had the accommodation we needed (some elderly, a baby, different family groups etc) to the amazing service and amenity that is on offer was outstanding. We had a BBQ on the Village green for 25 people, followed by cricket and Kubb... our Canadian friends loved it! We did a great ride up the Thredbo track and then back down - also spectacular. Golf was a great way for us all to stroll around having fun, being watched by brumbies and countless kangaroos and wallabies.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trish, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. I'm so glad to hear everything went well during your stay at Lake Crackenback Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Family - 05/01/2020 TripAdvisor review
« Xmas at Crackenback »

I have been in this part of the world many times throughout the winter but this was the first summer stay which was great. My wife and son thoroughly enjoyed the experience of living in nature and of course catching up with old friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trek816485, We very much appreciate you taking the time to share your recent experience at Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. Thank you again, and we hope to see you again soon for another great holiday. Kind regards, The Lake Crackenback Team

Umesh Families - 02/01/2020 Confirmed reviews ALL
« Absolutely awesome place summer or winter »

The resort was very beautiful. It lived upto our expectations we had from the pictures. The lake was very beautiful. And we had the best Gluten Free pizza in the Alpine Larder. The breakfast was very good too. The kids loved the various activities in the resort. The staff were very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Umesh, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Nilesh Families - 02/01/2020 Confirmed reviews ALL

The location was great and gym, sauna and pool was good. I like the free activities like archery and Kayaking. The 9 hole golf course was a bit of a let down. I think more care needs to be put in to maintain the course.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nilesh P., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm sorry the golf course didn't meet your expectations, I have passed your feedback onto the Maintenance Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Joanne M. Families - 02/01/2020 Confirmed reviews ALL
« A very enjoyable experience »

Very enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Chris Couples - 29/12/2019 Confirmed reviews ALL
« Great location, a bit tired, terrible food »

Location great. Staff great. Facilities good. Room interiors very dated. Food in both restaurants was truly terrible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm sorry the restaurants didn't meet your expectations, I have passed your feedback onto our Food and Beveridge Manager. Thank you again for sharing your experience, and we hope to welcome you back to the resort again soon. Sincerely, Alicia Stratton Front Office Supervisor

Andrew B. Families - 29/12/2019 Confirmed reviews ALL
« Beautiful views, relaxing, plenty of activities »

Great 4 day short trip. Good food and activities and centrally located to Jindabyne and Thredbo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Clare Families - 27/12/2019 Confirmed reviews ALL
« A lovely weekend »

We came to Lake Crackenback to celebrate our 40th wedding anniversary with our grownup children and their families. We had a fun weekend and enjoyed the space afforded to us in the accommodation we had booked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy & Clare, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

S H. Families - 12/12/2019 Confirmed reviews ALL
« Mountain escape »

Relaxing, peaceful and we saw snow ( on December 1!)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanne, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. I'm so glad you got to see snow while you were here! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Vicki C. Couples - 11/12/2019 Confirmed reviews ALL
« very relaxing weekend »

comfortable , relaxing, beautiful weather

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vicki, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Sue F. Couples - 05/12/2019 Confirmed reviews ALL
« Fantastic »

Everything was great. Definitely come again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

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