Novotel Sydney Brighton Beach Hotel 4.5 stars

Customer review rating 4.1/5 14,061 reviews

Novotel Sydney Brighton Beach
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+ 23 Services
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Hotel extras

  • Located in the heart of Brighton Le Sands, with an array of restaurant & cafes at our doorstep

  • Indoor/outdoor pool with sun deck, tennis court, spa, gym, steam room & gaming lounge

  • All accommodation rooms are spacious, with balconies and full to partial views of the bay.

  • Baygarden Restaurant which offers a modern Australian dining and seafood buffet experience.

  • CBD: 20-minute drive, 40 minutes bus/train. AIRPORT: 10 min drive, shuttle service available.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on request (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Business centre

Hotel location

Novotel Sydney Brighton Beach

Cnr Grand Pde and Princess St
2216
sydney
australia

Tel: +61295565111

Fax: (+61)2/95565119

Check-in from 14h00

Check out up to 11h00

  • BAY STREET :  BUS #478 ROCKDALE STATION

  • By plane

    SYD KINGSFORD SMITH At 7km / 4.35 miles

  • By plane

    SYDNEY KINGSFORD SMITH At 4km / 2.49 miles

  • By helicopter

    DARLING HARBOUR At 14.6km / 9.07 miles

  • By helicopter

    SYDNEY AIRPORT At 4km / 2.49 miles

  • By car

    M5 WEST AT BEVERLEY HILLS At 10km / 6 miles

  • By car

    PRINCESS HIGHWAY ROCKDALE At 3km / 1.88 miles

  • By train

    ROCKDALE TRAIN STATION At 2km / 1.24 miles

GPS :-33.960121, 151.156433

Companies

  • CALTEX OIL REFINERY 5.0 km / 3.13 mi
  • SARA LEE CORPORATION 8.0 km / 5.0 mi
  • ST GEORGE BANK 5.0 km / 3.13 mi
Companies

Your meetings and events

Event organisers looking to host a Sydney event in a beachside location should look no further than Novotel Sydney Brighton Beach. An award-winning Sydney conference centre, the hotel features 11 versatile function rooms and two outdoor event spaces, withthe capacity to accommodate up to 600 delegates. From small training workshops and boardroom meetings, to conferences, grand banquets, product launches and trade shows - this impressive Sydney hotel can do it all. The dedicated events team is on hand toassist with event organisation, the hotel's AV partner can assist with AV solutions and event staging & lighting, and BeChallenged can help design team building activities. Delegates can enjoy access to the hotel's extensive leisure and dining facilities.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Beautiful outdoor deck area overlooking the white sands of the bay, situated on level 3

  • Audio and video equipment

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Providing accommodation in the beautiful beachside suburb of Brighton-Le-Sands, Novotel Sydney Brighton Beach is the ideal choice for visitors looking for hotels in Sydney. This contemporary Sydney hotel features 296 guest rooms and suites, each with a private balcony and striking views over Brighton-Le-Sands and Botany Bay. Spacious and well-appointed, each guest room features WIFI access, a TV with in-house movies, a mini bar & fridge, tea and coffee facilities, an ensuite and air-conditioning.

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room 1 King Bed and Spa

  • Max. number of persons: 2
  • Area: From 41 m² / 441 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room 1 King Bed Botany Bay View

  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft
  • Views: Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room 2 Double Beds Botany Bay View

  • Max. number of persons: 6
  • Area: From 40 m² / 431 sq ft
  • Views: Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

BAYGARDEN RESTAURANT

Type of cuisine: International

With stunning views of Brighton Beach, Baygarden Restaurant offers the freshest, locally sourced Australian produce. Try the modern Australian a la carte menu or the scrumptious seafood buffet featuring oysters, moreton bay bugs, crabs, lobster and more.

Menu (PDF)

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LVL THREE

Non contractual photo

Bar Lvl 3 is located on level 3 of the Hotel including the Baygarden Pavilion. The Bar offers light snacks and full range of beverages including beers, wines, spirits and cocktails. An ideal place to relax and unwind with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Sydney Brighton Beach

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

14,061 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,216 reviews

Slightly disappointing

Customer review rating 4.1/5

Colin W. Couples - 29/06/2020 Confirmed reviews ALL

Appreciated being upgraded but found the room a little musty and mould on the ceiling. Comfortable room with a nice view over the Botany Bay. Booked dinner in the restaurant and it was enjoyable and staff were very friendly. Unfortunately didn't have the same experience with Breakfast, disappointing as the sausages not cooked properly. (raw inside)

Grest stay Excellent location.

Customer review rating 4.1/5

Lisa Q. Families - 28/06/2020 Confirmed reviews ALL

Staff were helpful, approachable and made us feel welcome and appreciated. I had a few special requests because of my daughter's physical disability, and nothing appeared to be too much trouble! We really appreciated the assistance received from the Hotel staff.

Dear Lisa Q., We very much appreciate your comments regarding your recent stay at the Novotel Sydney Brighton Beach. It is always such a pleasure to receive positive feedback from our valued guests. I have taken the liberty to share your comments and feedback with our team members and their relevant departments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We love to give credit where it is due; so please feel free to let me know if there's anyone in particular you'd like me to recognize for their above and beyond service during your time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

wonderful place to stay

Customer review rating 4.1/5

Kerrie S. Families - 27/06/2020 Confirmed reviews ALL

Every thing was great especially the food. Very nice staff.

Dear Kerrie S., We very much appreciate your comments regarding your recent stay at the Novotel Sydney Brighton Beach. It is always such a pleasure to receive positive feedback from our valued guests. I have taken the liberty to share your comments and feedback with our team members and their relevant departments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We love to give credit where it is due; so please feel free to let me know if there's anyone in particular you'd like me to recognize for their above and beyond service during your time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Dirty toilet

Customer review rating 4.1/5

Rino Business - 25/06/2020 Confirmed reviews ALL

I stayed many times before but my experience this time was appalling I will not stay here again

Dear Rino P., Thank you for taking the time to tell us about your recent experience at our hotel. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here at the Novotel Sydney Brighton Beach, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comments and concerns have been shared with their relevant parties, and further, will be followed up by myself for their immediate resolution. Please rest assured that we take your concerns very seriously and are taking the appropriate measures to address the problem to prevent them from occurring in future. We do regret to hear that you could not like to stay with us again based off the experience you recently had, however should you change your mind, please contact myself so that I can ensure you are well looked after. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Not worth it

Customer review rating 4.1/5

Sarah .. Families - 24/06/2020 Confirmed reviews ALL

Considering all the restrictions on dining, pool, day spa and cafe access room rates should be cheaper as we are not getting a full service. Breakfast waitress was rude

Dear Sarah E., We very much appreciate your comments regarding your recent stay here at the Novotel Sydney Brighton Beach. It is always a pleasure to receive feedback from our members, both positive and negative. Your loyalty as an Accor Live Limitless Member is highly valuable to us here at the hotel as we thrive off the constructive feedback and comments of our guests. I will ensure that I share your comments with our team and their relevant departments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we are doing the best that we can, to provide all the services possible with respects to the government restrictions in place surrounding COVID-19. Our rates do fluctuate based on our day-to-day availability, and have been lower this season that those before it. Regarding your experience with the breakfast waitress, if you could let me know more information and who, I would be happy to investigate this further for you. Thank you again for sharing your loyalty experience, and we hope your next visit is more pleasant than your previous. Thanking you for your ongoing loyalty and support. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Fantastic room beautiful view We had amazing meal in the dining room Thankyou

Customer review rating 4.1/5

Kim G. Business - 24/06/2020 Confirmed reviews ALL

Wonderful staff felt very welcome

Dear Kim g., We very much appreciate your feedback with regards to your recent stay here with us at the Novotel Sydney Brighton Beach. We are delighted to see that we were able to serve you with the highest level guest satisfaction that we strive for every day. Your feedback and scores will continue to serve as encouragement for our team, who will appreciate your thoughts very much. We can not wait to host you again, as we hope to welcome you back for another memorable experience with us. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Disappointed - didn't get what we paid for

Customer review rating 4.1/5

Dennis M. Friends - 23/06/2020 Confirmed reviews ALL

Reservation 978762 confirmed a Bayview Spa Suite with King Bed and when we got there we had a twin room but we didn't complain as reception was flat out with the other Sounds & Seafood guests arriving. But things just got worse from there and I understand it's difficult times under COVID conditions but we didn't have the red wine we ordered, there was beer. Then there was the issue of our friends had no cutlery, plates, no wine or glasses etc. Their food arrived first so we gave them ours and said to the staff could they bring our tower to our friends room and they said yes, and told them about the cutlery/plate issue. Twenty minutes later we found our tower in our room cold and no plates or cutlery. The staff did, after a call bring back some plates and some hot food but it was very disappointing. We last stayed her Nov 19 and we had the Suite 1 King Bed Botany Bay View and Spa which was amazing and the buffet was divine so we did have high expectations for this visit and we were very disappointed. At the very least we should have been given the room that was confirmed. We booked as soon as the email about the event came out so it wasn't as if we were one of the last people to book.

Dear Dennis M., Thank you for taking the time to tell us about your recent experience at our hotel. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here at the Novotel Sydney Brighton Beach, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As you can understand, the emerging new post-COVID-19 world is here, and the onus is on us, as a hotel, to adjust and show flexibility in order to evolve as a company and a business, to address what our guests need in the current climate. Your comments and thoughts are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Please rest assured that we are taking the appropriate measures to address the multiple problems you cited and prevent their future occurrence. Thank you for taking the time to share with me your honest thoughts and feedback, on what we could have done better during your time with us. Your comments will aid us within the management team to identify our biggest areas of improvement and how we can best serve you as our guests. Please know that your feedback will not go unheard, as I will personally oversee its investigation, implementation and action. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Great location but accomadation getting very tired

Customer review rating 4.1/5

M. Families - 23/06/2020 Confirmed reviews ALL

Been staying here for 25 years and always found the service to be excellent. The rooms however are very tired and well overdue for a refurbishment. Also disappointing that the Foxtel seems to be not connected.

Dear M. Partridge, We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, to address your aforementioned concerns with regards to room quality and facilities; we are very excited to share with you that we are in the ongoing process of a hotel refurbishment here at the hotel. We are very much so looking forward to showcase our new look with you, and all of our guests - coming soon! It would be an absolute pleasure to welcome you back upon their completion; so we can share this experience with you. Should this be of interest to you, please feel free to contact me at anytime. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Outstanding service

Customer review rating 4.1/5

Susiew Friends - 22/06/2020 Confirmed reviews ALL

We came up to Sydney for a brides fitting amid COVID restrictions and could not be more impressed with the service from the entire team. Wendy in particular went out of her way to ensure we had everything we needed and that we picked the right room for our stay. The entire team went out of their way to show us the services affected by COVID and checked to make sure we were happy. We were truly made to feel valued. thank you

Dear Susie W., We very much appreciate your comments regarding your recent stay at the Novotel Sydney Brighton Beach. It is always such a pleasure to receive positive feedback from our valued guests. I have taken the liberty to share your comments and feedback with our team members and their relevant departments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We love to give credit where it is due; so I will ensure I pass on your wonderful comments to Wendy as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Great stay & very friendly staff

Customer review rating 4.1/5

Douglas S. Couples - 22/06/2020 Confirmed reviews ALL

My wife & I were very pleased with the condition of the room, bedding comfort & especially the warm, friendly & most professional staff. These are challenging time & the staff made every effort to make our stay pleasant. Note: the free movies was a nice & unexpected plus. Thanks for the stay & we look fwd to our future stays, Kind regards, Doug & Karen

Dear Douglas S., We very much appreciate your comments regarding your recent stay at the Novotel Sydney Brighton Beach. It is always such a pleasure to receive positive feedback from our valued guests. I have taken the liberty to share your comments and feedback with our team members and their relevant departments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We love to give credit where it is due; so please feel free to let me know if there's anyone in particular you'd like me to recognize for their above and beyond service during your time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Very happy with comfort and style of room

Customer review rating 4.1/5

Steven H. Families - 21/06/2020 Confirmed reviews ALL

Could not fault the accommadation even with the difficulties with coved but we were a bit surprised with the $25 charge for parking per day thank you

Dear Steven H., Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We are so delighted to hear that your stay with us was what we had hoped for. Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Your continued support is what drives us to continue to strive to achieve the highest level of guest satisfaction. Please note that we hear your concerns regarding the parking, and hence, we offer a discounted rate of $25, from $60 for our hotel guests, as the parking underground belongs to the Bayside Plaza. Thank you again for your time, and we hope to see you again soon for another wonderful stay with us. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Perfection

Customer review rating 4.1/5

Samantha Families - 21/06/2020 Confirmed reviews ALL

Spontaneous trip from Wagga, couldn't have picked a better place to stay. Beautiful room, professional but super friendly staff, 1 night was not long enough.

Dear Samantha B., We very much appreciate your comments regarding your recent stay at the Novotel Sydney Brighton Beach. It is always such a pleasure to receive positive feedback from our valued guests. I have taken the liberty to share your comments and feedback with our team members and their relevant departments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We love to give credit where it is due; so please feel free to let me know if there's anyone in particular you'd like me to recognize for their above and beyond service during your time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Well Located

Customer review rating 4.1/5

Gary J. Couples - 21/06/2020 Confirmed reviews ALL

All the staff and the room was great until the last night load obnoxious people were put in the room next to us the noise started at 12.30am we complained to management and they were spoken to this continued on and we complained approximately 2am the people were spoken to again it was all quite for about 20 minutes then the load voices and the smell of cigarette smoke was coming into our room as my wife only came out of hospital the morning before she needed rest so we packed up and left the venue at around 3.30am and returned home to Tea Gardens we were not expecting to have to travel at that time of the morning

Dear Gary J., Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I truly hope that your stay with us was as enjoyable as we'd hoped! Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. We are sincerely apologetic that the experience that you had with us was tainted by the issues with other disturbing guests - please know that we are making every effort to ensure we enforce new practices to avoid their future occurrences. We are thinking of your wife, and wishing her a speedy recovery. Looking forward to your next visit and hopefully it can exceed the last! Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Lovely service

Customer review rating 4.1/5

Kit K. Couples - 21/06/2020 Confirmed reviews ALL

Great service COVID Safe processes Wonderful staff

Dear K. W., We very much appreciate your comments regarding your recent stay at the Novotel Sydney Brighton Beach. It is always such a pleasure to receive positive feedback from our valued guests. I have taken the liberty to share your comments and feedback with our team members and their relevant departments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We love to give credit where it is due; so please feel free to let me know if there's anyone in particular you'd like me to recognize for their above and beyond service during your time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Great location and friendly staff.

Customer review rating 4.1/5

Adis C. Couples - 20/06/2020 Confirmed reviews ALL

The hotel staff greeted me with a friendly smile and provided me everything I needed for my check in. The rooms were clean, neat and tidy. The room I was given had a great view and you honestly couldn't ask for more at this price point.

Dear Adis C., We very much appreciate your comments regarding your recent stay at the Novotel Sydney Brighton Beach. It is always such a pleasure to receive positive feedback from our valued guests. I have taken the liberty to share your comments and feedback with our team members and their relevant departments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We love to give credit where it is due; so please feel free to let me know if there's anyone in particular you'd like me to recognize for their above and beyond service during your time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Normally love staying here but room was run down

Customer review rating 4.1/5

Anonymous Couples - 19/06/2020 Confirmed reviews ALL

We booked over the phone but when we arrived there was no record of us booking! This was the 3rd time staying in 3 months. Normally the rooms are beautiful but this time the bath wouldn’t fill up water just trickled out of the tap the shower was mouldy the bathroom door wouldn’t lock or shut properly without slamming it and the people next to us were smoking. The room was an upgrade and I honestly wish I had of just stayed in the cheaper room.

Dear Mikhali N., Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Thank you for sharing with me the issues which you encountered and your comments on what we could have done better during your time with us. Your comments will aid us within the management team to identify our biggest areas of improvement and how we can best serve you as our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please feel free to reach out to me in advance for your next stay, as so I can personally oversee that your stay is just as great as the ones in the past. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

well located good stay

Customer review rating 4.1/5

Vince Business - 19/06/2020 Confirmed reviews ALL

staff very friendly helpful and accommodating.. star employee Chelsea

Dear Vincent S., We very much appreciate your comments regarding your recent stay at the Novotel Sydney Brighton Beach. It is always such a pleasure to receive positive feedback from our valued guests. I have taken the liberty to share your comments and feedback with our team members and their relevant departments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also, for mentioning me! Truly a pleasure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Great location.

Customer review rating 4.1/5

Wendy Couples - 19/06/2020 Confirmed reviews ALL

I was very impressed with the measures that the Novotel Brighton Beach have put in place to keep us and everyone safe. Although it is still not perfect they have done am amazing job in providing the benefits that cones with being Accor Club members.

Dear Wendy O., We very much appreciate your comments regarding your recent stay at the Novotel Sydney Brighton Beach. It is always such a pleasure to receive positive feedback from our valued guests. I have taken the liberty to share your comments and feedback with our team members and their relevant departments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach

Comfortable

Customer review rating 4.1/5

Anonymous Business - 18/06/2020 Confirmed reviews ALL

Overall stay was good. Communicating about breakfast availability times and advised that coffee and tea (mil, sugar etc) was not available in rooms would have helped.

Dear Sue Y., We very much appreciate your comments regarding your recent stay at the Novotel Sydney Brighton Beach. It is always such a pleasure to receive positive feedback from our valued guests. I have taken the liberty to share your comments and feedback with our team members and their relevant departments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach
Customer review rating 4.1/5

Anonymous Families - 18/06/2020 Confirmed reviews ALL

Room was suitable however the dining and breakfast has room for improvement.I was sorry that I booked and paid for breakfast as I would have been better going to one of the local cafes.I was looking forward to the buffet breakfast and was disappointed.Dinner was also disappointing we had dinner one night and the other two nights went outside better value and better food

Dear John D., Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Your comments and concerns have been shared with their relevant parties, and further, will be followed up by myself for their immediate attention. Please rest assured that we take your concerns very seriously and are taking the appropriate measures to address the problem to prevent them from occurring in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chelsea Hu Guest Experience Manager Novotel Sydney Brighton Beach
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