ibis Budapest Citysouth Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 2,262 reviews

ALLSAFE approved hotel

Information message

ibis Budapest Citysouth
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+ 19 Services

Hotel extras

  • Freshly refurbished guestrooms

  • Underground station within 100 m., 15-20 minutes to the city center

  • Huge lush garden behind the Hotel

  • Shopping mall 100 m. walking distance

  • IBurger restaurant concept

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Budapest Citysouth

Ferde u. 1-3
NTAK: SZ19000390, szálloda
NA
1091 budapest
hungary

Fax: (+36)1/2806403

Check-in from 15h00

Check out up to 12h00

  • HATAR UT:  99 HATAR UT

  • UJPEST KOZPONT-KOBANYA KISPEST:  3 (blue line) HATAR UT

  • By plane

    BUDAPEST At 13km / 8.08 miles

  • By car

    M1/M7 At 15km / 9.38 miles

  • By car

    Motorway M5 At 5km / 3.13 miles

  • By car

    ROAD NO.4 At 5km / 3.11 miles

  • By train

    KELETI (EASTERN) RAILWAY STATION At 8km / 4.97 miles

  • By train

    KÖBANYA-KISPEST At 3km / 1.88 miles

GPS:47.464735, 19.125641

Congress centre

  • NOVOTEL BUDAPEST CONGRESS 15.0 km / 9.38 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IBURGER

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 60 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Soundproof

  • Flipchart

  • Audio and video equipment

  • Indoor and Outdoor facilities

  • Meeting room

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews for
ibis Budapest Citysouth

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,262 reviews

TripAdvisor Rating 3.5/5

294 reviews

Rude staff, bad organisation

Customer review rating 1.0/5

Kate Couples - 25/11/2021 Confirmed reviews ALL

We are extremely upset with the handling of our booking and the staff’s attitude at the hotel. We arranged to add an extra night onto our stay which was confirmed directly with the hotel. Upon arrival, this arrangement was nowhere to be found in the system, so we had to wait a fair while before being able to check in. We were not provided with any information about the location of the hotel in relation to the city, how to travel on the metro or take taxis, told about our check out nor about the hotel and its facilities. In fact we were made to feel like a burden. On the penultimate day of our stay, we were locked out of our room and told very rudely by reception that we had to check out. We, yet again, were made to feel unwelcome and burdensome. We finally proved that we had our booking for one more night, and after much sighing and rolling of eyes, we were able to check back in and access our room. Our final morning was not straightforward either as we were also made to pay around £20 to cover early check in for Tuesday morning. We were not made aware at any point by reception that due to us arriving early on Monday and paying to extend our stay by one night that we would also be required to pay for the ‘early check-in’ for the original reservation of Tuesday-Friday. The staff were seemingly happy to get in contact prior to our trip, however now that we have made a complaint and asked for a refund of this additional fee (of which we were at no point made aware nor given the option to avoid by checking into a new room for the second part of the stay, which would have been the original dates), we have not heard anything. This does not come as a surprise as not one of the members of staff seemed interested in making our stay (which was a special birthday trip) comfortable. The accommodation, while basic, was clean and the food, while not to our taste, was fine for breakfast. We are upset, frustrated and dissatisfied with the staff and their lack of professionalism with us as paying guests. I would NOT recommend this hotel to anyone as nothing can excuse the extremely rude and in accommodating attitude of the staff.

Great accomodation for acceptable price

Customer review rating 4.5/5

Tom Friends - 23/11/2021 Confirmed reviews ALL

Great bed, breakfast.

very good place to stay

Customer review rating 4.5/5

Grigoris Solo - 15/11/2021 Confirmed reviews ALL

very good place to stay in Budapest. Metro, Tram, Buses very near. Shopping centre also very near. Bus to airport at the next Metro station. I fully recommend to stay here if you plan to visiti Budapest

Clean, silent

Customer review rating 5.0/5

S. Business - 09/11/2021 Confirmed reviews ALL

Perfect stay for reasonable price

Nice location but the building condition poor and staff is rude

Customer review rating 2.5/5

Mrs. N. G. Business - 23/10/2021 Confirmed reviews ALL

The hotel is located infront of a Markshopping mall. However the hotel is poorly maintained. Toilet are dirty and the pillows are the worst. In addition, the front deskbstaff are very rude. Do not book.

Dear Nancy G. Pozo, Thank you for taking the time to tell us about your experience at the ibis Budapest Citysouth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tamás Pintér ibis Budapest Citysouth GM

good stay

Customer review rating 4.5/5

V. Z. Business - 18/10/2021 Confirmed reviews ALL

the place was clean, the food was fine, the people really kind.

Tisztelt V. Lilla Zsuzsanna ! Köszönettel megkaptuk a ibis Budapest Citysouth szállodával kapcsolatos visszajelzését; nagy örömmel olvastam, hogy pozitív tapasztalatokat szerzett nálunk. Észrevételeit feltétlenül továbbítom kollégáimnak. Biztos vagyok abban, hogy pozitív visszajelzésének köszönetően kollégáim még nagyobb lelkesedéssel, továbbra is a szolgáltatások színvonalának fejlesztésén fognak dolgozni. Köszönjük, hogy megosztotta velünk tapasztalatát, és bízunk abban, hogy a következő alakalommal is hasonlóan jó élményekkel gazdagodik szállodánkban. Tisztelettel, Tamás Pintér ibis Budapest Citysouth GM

Well located

Customer review rating 4.0/5

Leonid R. Families - 05/10/2021 Confirmed reviews ALL

Good stay

Dear Leonid R., We very much appreciate your comments regarding your stay at the ibis Budapest Citysouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tamás Pintér ibis Budapest Citysouth GM
Customer review rating 4.5/5

Bill Solo - 30/09/2021 Confirmed reviews ALL

Quick check in Clean comfortable room Helpful staff, good English Good wifi

Dear Mr. Bill L., We very much appreciate your comments regarding your stay at the ibis Budapest Citysouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tamás Pintér ibis Budapest Citysouth GM

Good stay

Customer review rating 4.0/5

No N. Couples - 22/09/2021 Confirmed reviews ALL

The hotel is nice, common areas and garden, the rooms lacks a bit of maintenance and the carpet on the floor is very bad quality (bad smell and cannot be cleaned properly).

Dear Adrienn P., We very much appreciate your comments regarding your stay at the ibis Budapest Citysouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will forward your feedback to my superiors and we'll take the necessary steps in order to improve our quality and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kőszegi Viktória Front Office Manager

quiet rooms, nice personnel

TripAdvisor rating 4.0/5

miom593 Business - 20/09/2021 TripAdvisor review

The staff is really nice and helpful. The bed is fine, but overall it's not very clean and there is no fridge in the room. Air conditioning works properly. Close to a shopping mall, but really far away from the Centre.

Fine stay

Customer review rating 3.5/5

Paul G. Business - 16/09/2021 Confirmed reviews ALL

Basic room and facilities, great service.

Dear Gkogkas D., Thank you for taking the time to tell us about your experience at the ibis Budapest Citysouth. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your feedback with my superiors and take the appropriate measures. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kőszegi Viktória Front Office Manager

good stay

Customer review rating 4.0/5

Adrian Couples - 10/09/2021 Confirmed reviews ALL

good

Dear Adrian B., We very much appreciate your comments regarding your stay at the ibis Budapest Citysouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kőszegi Viktória Front Office Manager

The best Ibis experience for All members

Customer review rating 5.0/5

Anonymous Couples - 02/09/2021 Confirmed reviews ALL

warm welcome and you feel to be always a special guest for them

Dear Jose Manuel, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope we can welcome you for another pleasant stay in our hotel. :) Sincerely, Viktória Kőszegi Front Office Manager

Smooth, convenient

Customer review rating 5.0/5

Orsolya S. Couples - 01/09/2021 Confirmed reviews ALL

The staff (fromt desk and restaurant) were lovely, everything was extremely easy and smooth. Tried the burger menu and it was exquisite!

Dear Orsolya, I would like to thank you for your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with the highlighted two gentlemen, I am sure that this feedback will serve as an encouragement. Thank you again for sharing your experience, and we hope we can welcome you again in the near future. Sincerely, Viktória Kőszegi Front Office Manager

Better on previous stay

Customer review rating 3.0/5

K J. Couples - 16/08/2021 Confirmed reviews ALL

We have enjoyed several stays at this hotel. On this occasion however we were surprised that there was no check on our vaccination certificate or no face masks were worn by staff or guests. Even though this isn't being enforced at the moment we didn't feel as safeas we should. We booked and checked in online for 2 people but we still had to fill in a registration form for the second person on the booking. There should be an option online for this to avoid unnecessary personal contact during this current situation which still isn't over yet.

Refreshment needed

TripAdvisor rating 3.0/5

erikrenders Business - 22/01/2021 TripAdvisor review

Hotel has a good location: next to park, metro and a mall. Personal is very helpfull (breakfast service especially) but hotel need urgently to be remodeled! Rooms are cranky and old. Some improvement needed urgently.

Dear Erikrenders, Thank you for choosing our hotel for your stay in Budapest and also for writing a review about your stay. I'm very happy that basically you had good experience about the service and also you found the location of the hotel satisfactory. I have also noted your comment regarding the needed refurbishment, and I really hope too that we will have this refurbishment in the near future. Best regards, Tamas Toth General Manager

My home

TripAdvisor rating 5.0/5

ErnoCsoka 02/09/2020 TripAdvisor review

Always, when I visit Budapest, I stay in this hotel. I feel home and this is the most that one can say about a hotel. I can't say a bad word. I think, they provide the best breakfast in Europe. The staff is very nice, polite and helpful.

Dear Ernő, Thank you very much for your very kind words. We really appreciate your loyalty to our hotel. We will always welcome you back as our family member. Hope to see you soon back! Regards, Tamas Toth General Manager

...

TripAdvisor rating 5.0/5

katkahan1985 29/07/2020 TripAdvisor review

We was on family holiday the room was nice and tidy, we stayed 1 night had family room was suprised there is telly in both rooms. Bed was nice and cosy we slept there very good. Staff was very friendly and helpfull

Dear Katkahan1985, Thank you for your excellent review about your stay. I was very happy you liked the hotel, staff and room. We really hope to welcome you back soon to Budapest. Best regards, Tamas Toth General Manager

A nice IBIS hotel with a great staff in Budapest

TripAdvisor rating 5.0/5

Resort20865636269 Business - 31/01/2020 TripAdvisor review

The hotel staff was very polite.The checking-in/out process went quick. The room was so clean and warm, the towels were soft…. and the bed was as always so comfortable. I appreciated very much the free-upgraded room and the welcome present. It is really worth to be an Accorhotels member! The breakfast was tasty. I like the great selection of juices. The location is good for all travelers.The car parking is safe. It is a sweet hotel. You can find a large, new shopping mall so close to the hotel. The underground and bus station is 2 min. walk, but the room is quiet. I could recommend this hotel for everyone. Thank you for all effort for the great team.

Dear Resort20865636269, Thank you very much for your excellent review about your stay. I'm very happy you were so satisfied with service and people. I really hope we can welcome you soon in Budapest! Best regards, Tamas Toth General Manager

A very bad service

TripAdvisor rating 2.0/5

Claudio U Business - 03/01/2020 TripAdvisor review

So I've been visiting this hotel for 20 years and the service performance is getting worse and worse. I organized a photo workshop in Budapest and I have Totel 6 rooms booked or brokered. I have to mention that I own Accor gold cards and I have the IBIS business card. One of my guests got a themed room, another had kettle and coffee in the room and I had nothing ... but beetles in the bathroom as well as two other rooms had small beetles in the room. Then this price policy and payment. Payment in advance and hotel does not yet provide any service Someone should explain to me why I pay 37 euros for the first night and then more and more up to 90 euros. The hotel has neither improved the room during this time nor anything else. A price difference of 57 euros for what that same bad room? No I cannot recommend this hotel. Here are the prices... from 26 Dec 2019 to 27 Dec 2019: 37.41 EUR per night from 27 Dec 2019 to 28 Dec 2019: 62.61 EUR per night from 28 Dec 2019 to 29 Dec 2019: 68.71 EUR per night from 29 Dec 2019 to 30 Dec 2019: 73.10 EUR per night from 30 Dec 2019 to 31 Dec 2019: 83.22 EUR per night from 31 Dec 2019 to 01 Jan 2020: 90.86 EUR per night from 01 Jan 2020 to 02 Jan 2020: 64.13 EUR per night

Dear Claudio U, Thank you for choosing our hotel for your stays in Budapest for so long time. We are very appreciated for your loyalty towards us and the company. Since please accept my apologize as your stay was not up to your expectations. With my team we work on it hard to improve the quality of service towards our clients. For the raised issue regarding the pricing please accept my comment. Most of the hotels do define their public prices according to the demand in the city, in the hotel and according to seasonality. Since you had a stay which touched Christmas period, New Year' s Eve, the period between the two holidays and the period after New Year's Eve, we changed the prices as other hotels do it too. Since you are so important client for us, according to the correspondence with our sales team in November, you were allowed to pay the room charges in the hotel and not prior which is the normal sales condition of the entitled prices you have chosen. Hope we can welcome you back in our hotel in the future too. Best regards, Tamas Toth General Manager

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