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Novotel Genova City Hotel 4 stars

Customer review rating 4.0/5 4,069 reviews

ALLSAFE approved hotel

Novotel Genova City
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+ 21 Services

Hotel extras

  • A few minutes' walk from the cruise terminal

  • Outdoor pool, fitness center and solarium - momentarily unavailable

  • ALL SAFE - SGS certified hotel

  • Convention center, computer rental

  • Family Rooms and recreational area for children

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Genova City

Via Antonio Cantore 8
16126 genova
italy

Tel: +3901009991

Fax: (+39)010/6484844

Check-in from 14h00

Check out up to 12h00

  • GENOVA :  18-20 Via Cantore

  • By plane

    C.COLOMBO AIRPORT At 6km / 3 miles

  • By plane

    CRISTOFORO COLOMBO At 6km / 3.75 miles

  • By plane

    MILANO AIRPORT At 160km / 99.43 miles

  • By boat

    HARBOUR At 0.5km / 0.31 miles

  • By helicopter

    AEROPORTO CRISTOFORO COLOMBO At 6km / 3.75 miles

  • By car

    GENOVA AEROPORTO At 3km / 1.88 miles

  • By car

    GENOVA EST At 15km / 9.38 miles

  • By car

    GENOVA OVEST At 0.5km / 0.31 miles

  • By train

    BRIGNOLE At 4km / 2.5 miles

  • By train

    RAILWAY STATION PRINCIPE At 2.01km / 1.25 miles

GPS :44.410576, 8.901636

Companies

  • ANSALDO 3.0 km / 1.86 mi
  • ESAOTE 5.0 km / 3.11 mi
  • MARCONI 5.0 km / 3.11 mi

Hotel services

CANTORE8 BAR&CUCINA

The Cantore8 restaurant offers wonderful Italian cuisine and regional dishes in an inviting setting. Special menu for children

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 222 rooms
    • 8 rooms for people with reduced mobility
    • No family room
    • 16 connecting rooms
    • 196 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Novotel Genova City Additional charge
    • On site
    • 140 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Open from 01-Jun to 22-Sept
    • Outside
    • On site
  • Novotel Genova City
    • On site
Family
  • Services for children
    • Childrens TV Channels
    • Video game area
    • Indoor playground for children
    • Play area

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 180 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • High speed transmission line

  • Hotel connected to conv. centre

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews for
Novotel Genova City

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,069 reviews

TripAdvisor Rating 3.5/5

2,709 reviews

Property needs to be renovated

Customer review rating 1.5/5

Allan C. Solo - 22/10/2021 Confirmed reviews ALL

Please exclude the staff from this not so good review because they were excellent, courteous, attentive, professional… Please take this as a constructive criticism, again this has nothing to do with the staff, they were amazing. My room needed an urgent upgrade, it was clean but bathrooms tiles and edges were encrusted with grime that no cleaning personnel can remove. The bathroom had an infestation of flying insects, I killed about 45 in my 3 day stay and the carpet was colored beige once I guess and now taupe-grey with stains and I can go on and on. I can’t believe this hotel has the Novotel brand name. I have photos of all mention above.

good hotel out of ztl

TripAdvisor rating 3.0/5

lintaodu 21/10/2021 TripAdvisor review

Generelly it is ok, nearly to the highway, and you can park your there and go with the bus easily to the city center. The service is good. Sofa bed is very friendly to family trip. There are also some restrants in walking distance.

Good location - chaotic breakfast

Customer review rating 2.5/5

Nina Families - 19/10/2021 Confirmed reviews ALL

Excellent location, cheap parking. Rooms a bit outdated but spotless clean. Big "no" is the breakfast. It's cheap, tasty and good quality but the "covid-organization" is pure chaos... We waited 30 min the first day and then needed to wait another 5/10 to have a table (as many people were "blocking" tables BEFORE they had food). Second day was even worst : the restaurant was really crowded, kids running not controlled (not 1 or 2, think more like 15/20), all tables full (again blocked by people without food). We decided to return back later - after 30 minutes the situation was still the same. So we tried to return after 10 minutes (when breakfast hours were almost finishing). It was a bit better and less crowded. IT's a pity : the personnel is nice, the quality of the products is excellent but the organization was really chaotic. Also, they should not alow people to block tables without food. This was frustrating and quite

good location,room are correct size and clear

Customer review rating 3.5/5

Anonymous Couples - 13/10/2021 Confirmed reviews ALL

The hotel is easy to access with the right parking size.The location is easy from the down town of Genova. Bus are easy to access as well. The big issue we were facing is that we were not able to have breakfast as a queue of more than 1Hour. I would have liked the hotel to notify me when I arrived so that I could find another option and also not pay for it.

Old and dumpy

TripAdvisor rating 2.0/5

szalonyJoePlfeadsffd 08/10/2021 TripAdvisor review

its not novotel quality. the worst novotel I've ever been. The rug on the floor was disgusting. The bathtub doesn't work (can't pull up the plug when full of water). Bathroom is like from 80-90 everything was old and dirty. Toilet seat was yellow and cracked. only good thing was the view, Genoa lighthouse is right in front.

one night only

Customer review rating 5.0/5

Mei Families - 04/09/2021 Confirmed reviews ALL

the room is clean, the personal are friendly, the pool is clean. The breakfast buffet was a bit chaos because you have to wait pretty long since you could not take it by yourself because of covid. the coffee machine could be a bit better.

Easy access, clean facilities.

Customer review rating 3.0/5

Rcrvfr Families - 31/08/2021 Confirmed reviews ALL

We didn't use facilities other than our room and it was comfortable and clean. Breakfast, considering the pandemic situation, maybe could have been organized differently ? with prebooked schedules to avoid having so many people at once in a single lane for example. Staff was helpful, parking is a plus .

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Enrico PERARI Front Office Manager Novotel Genova City

Family resort

Customer review rating 3.5/5

Constant U. Business - 26/08/2021 Confirmed reviews ALL

This time, I had the rare chance of being in the hotel in the afternoon. For some children the floor hallway was a racing track with unlimited noise making. Unfortunately their parents were not interested in minding their off-springs and I used my noise cancelling headphone to reduce the noise. The room with bed and shower facilities were good.

Awful service and facility, several issues, lack of courtesy

Customer review rating 0.5/5

Felipe Families - 04/08/2021 Confirmed reviews ALL

It was the worst hotel experience in my life. There were several issues as from our arrival… lines for checkin, room was not properly set up (we made reservations for a family room, but only one bed was ready), we did not have enough pillows neither blankets… safe was not working… staff was slow to solve issues and did not do it with care and courtesy… parking lot entrance broken, very tight parking spots, HUGE line for breakfast, problems to use swimming pool, etc… several issues which forced me to leave the hotel (and the city) one night before original reservation and lose time/money.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Enrico PERARI Front Office Manager Novotel Genova City
Customer review rating 3.5/5

Marc T. Families - 04/08/2021 Confirmed reviews ALL

Some problems during the breakfast. A lot of people, not enough coffee machines, not enough organisation… a little “caos”.

WELL LOCATED

Customer review rating 5.0/5

H. Families - 03/08/2021 Confirmed reviews ALL

GOOD STAY

Dear MONCEF H., We very much appreciate your comments regarding your stay at the Novotel Genova City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enrico PERARI Front Office Manager Novotel Genova City

Just like home

Customer review rating 5.0/5

Irene C. Business - 28/07/2021 Confirmed reviews ALL

The staff cannot do enough to make you comfortable, they are the biggest asset of this hotel. Thank you.

Good stay

Customer review rating 5.0/5

Chiara Families - 27/06/2021 Confirmed reviews ALL

We had a good experience, the rooms are comfortable and the breakfast was great

quite satisfied bud the hotel is outdated

Customer review rating 3.5/5

A. Families - 09/06/2021 Confirmed reviews ALL

it was ok but the hotel is outdated so it needs urgent renovation or else you should change the pictures with the real ones; cleaning it's not enough anymore...

great personnel

Customer review rating 4.5/5

Paola Families - 22/05/2021 Confirmed reviews ALL

stayed for only on night but definitely worth repeating the experience, personnel kind and available through out my stay. they went the extra mile to make us feel comfortably at home

Good stay

Customer review rating 4.5/5

Francis Couples - 17/05/2021 Confirmed reviews ALL

Pleasant staff, clean room, secure parking for reasonable price. Breakfast and dinner ok

Well located, not a real 4 stars

Customer review rating 3.5/5

Ventimiglia Couples - 15/05/2021 Confirmed reviews ALL

The hotel was very nice placed to sleep there for one night but its furniture is very old fashion not in a classic way, just old and kind of deteriorating on the carpet and shower. The A/C is pretty noisy. I think with a good refurbishment I will consider to go again there, otherwise you must lower the classification and princing.

Things are missing in my room

Customer review rating 2.5/5

Anonymous Friends - 09/09/2020 Confirmed reviews ALL

Pas de mini bar (vide) the minibar was empty No kettle and coffee maker in the room. I chose a superior room for these services!!! But friendly staff

Enjoyable but improvement needed

TripAdvisor rating 3.0/5

RickM1566 Family - 03/01/2020 TripAdvisor review

We stayed twice at the Novotel in Genoa. The 1st time it poured rain and both rooms and the evacuation doors leaked like a sieve. Both times the carpet needed vacuuming in the rooms and the foyer bar areas. If not they need to be replaced. I dusted two cushioned chairs to sit on and plumes of dust came off them. But, staff on the front desk were excellent and you couldn't want for more. The lunchtime buffet was great and breakfast was excellent with a big variety to offer. Coffee and tea in all rooms would be better than just in some rooms. Yes I would go back again, but the carpet and water leaks need to be addressed.

Not so welcome drink

TripAdvisor rating 2.0/5

Jeroen v Family - 20/10/2019 TripAdvisor review

Regular Novotel, Nice that they have a piano. When we arrived we got a welcome drink, but only for 1 px? So the rest (3 px) we had to pay?? (We never experienced this before) So this Novotel only uses the accor loyalty program to raise their revenue.

Dear Jeroen v, thank you for taking your time to reporting your feedback concerning your accommodation at the Novotel Genova City Hoping to welcome you again in our hotel, I take this opportunity to send you my best regards. Sincerely Marco Majolino General Manager NOVOTEL Genova City

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