WIFI/Internet AccessConvenient location suitable for both leisure and corporate travellers. Situated in the trendy Britomart district and within walking distance of the CBD business and shopping area, Auckland Viaduct Harbour and Vector Arena.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Services and practical information
Paying-
Online check-in
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key -
WIFI/Internet Access
- WIFI at the hotel (Paying)
- High-speed Internet (Paying)
- WIFI in the communal areas (Paying)
- WIFI in your room (Paying)
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
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Parking
- Private indoor parking
- Valet parking
- Well-lit parking
- Reduced mobility rooms
- 100% non-smoking hotel
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Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
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Languages spoken at the hotel
- English
- French
- Japanese
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Early check-in/Late check-out
- EARLY CHECK IN FROM 8AM (Paying)
- LATE CHECK-OUT UP TO 6PM (Paying)
- Dry cleaning / Ironing
- Currency exchange
- Porter
- Concierge
Hotel location
8 Customs Street East
1010
auckland
new zealand
- CUSTOMS STREET : BUS DEPOT, BUS DEPOT
- AUCKLAND At 20km / 12.5 miles
- AUCKLAND MANGERE At 20km / 12.43 miles
- HARBOUR CRUISES At 0.2km / 0.13 miles
- HELILINK At 2km / 1.25 miles
- NORTH WESTERN At 1km / 0.62 miles
- STATE HIGHWAY NORTH At 1km / 0.62 miles
- STATE HIGHWAY SOUTH At 1km / 0.62 miles
- AUCKLAND CENTRAL At 0.1km / 0.06 miles
GPS : -36.844596, 174.767113
Companies and event centres nearby
Congress centre
Exhibition centre
Your meetings and events
Grand Mercure Auckland is the perfect venue for meetings, conferences and events. Our hotel features a range of innovative facilities, all complemented by intuitive design and state-of-the-art equipment.Whether you would simply like to book an hour in the boardroom to touch base with your team, or you're planning to host a wedding and reception in one of our idyllic venues, Grand Mercure Auckland can provide a seamless solution.
| Room name | Surface area | Height | Theatre style | U-shaped Room | Board-room | Classroom style | Banquet |
|---|---|---|---|---|---|---|---|
| BOARDROOM | 27 m2 | 3 m | 0 | 0 | 14 | 0 | 0 |
| LITTLE BARRIER | 42 m2 | 3 m | 25 | 14 | 14 | 16 | 30 |
| WAIHEKE | 57 m2 | 3 m | 50 | 25 | 20 | 24 | 40 |
| KAWAU | 63 m2 | 3 m | 50 | 25 | 20 | 34 | 40 |
| BROWNS | 89 m2 | 3 m | 80 | 35 | 30 | 30 | 60 |
| MOTUTAPU | 90 m2 | 3 m | 80 | 35 | 30 | 30 | 60 |
| RANGITOTO | 100 m2 | 3 m | 100 | 40 | 50 | 40 | 80 |
| GREAT BARRIER | 125 m2 | 3 m | 70 | 20 | 25 | 36 | 80 |
| HAURAKI GULF | 284 m2 | 3 m | 200 | 0 | 0 | 120 | 150 |
Our rooms
After a busy day exploring or working, relax in our cosy and comfortable rooms. Upgrade and enjoy sensational harbour views or spread out and relax in the more spacious Superior Room.
Standard one Queen-size bed
Elegantly appointed room with 1 Queen Bed , ensuite with shower and Amiki Manuka honey amenities. Enjoy robes, slippers, mini bar, tea and coffee facilities, 42"smart TV with Bluetooth connectivity.
Superior, 1 Queen Bed, City Side
Elegantly appointed room with 1 Queen Bed, ensuite bathroom with shower and Amiki Manuka honey amenities. Enjoy robes, slippers, mini-bar, tea & coffee facilities, 42"smart TV with USB & Bluetooth connectivity.
Superior Room with 2 single beds, City Side
Plush Twin Singles, ensuite bathroom with shower and Amiki Manuka honey amenities. Enjoy robes, slippers, mini-bar, tea and coffee facilities, 42"smart TV with USB and Bluetooth connectivity.
Superior, 1 King Bed, City Side
Plush King Bed, ensuite bathroom with rain shower and Amiki manuka honey amenities. Enjoy robes, slippers, mini-bar, tea and coffee facilities, 42"smart TV with USB and Bluetooth connectivity.
Superior, 2 Queen Beds
Spacious elegantly appointed room with 2 Queen Beds, ensuite bathroom with shower and Amiki Manuka honey amenities. Enjoy robes, slippers, mini-bar, tea and coffee facilities, 42"smart TV with USB and Bluetooth connectivity.
Superior Room with 1 kingsize bed Ocean view
Located on higher floors for expansive views of Auckland's harbour or city. Elegant room with 1 King or 2 Single Beds, ensuite bathroom with shower and Amiki Manuka honey amenities. Enjoy robes, slippers, 42"smart TV and Bluetooth connectivity.
Superior, 2 Queen Beds, Ocean View
Located on higher floors for expansive views of Auckland's harbour or city. Elegant room with 2 Queen Beds, ensuite bathroom with shower and Amiki Manuka honey amenities. Enjoy robes, slippers, 42"smart TV and Bluetooth connectivity.
Junior Suite, 1 King Bed
Spacious suite with lounge and a King Bed, ensuite bathroom, shower and Amiki Manuka honey amenities. Enjoy a 42" smart TV, Bluetooth connectivity and added extras including a Nespresso machine and complementary WIFI.
Executive Suite with 1 kingsize bed, Ocean view
Experience ultimate luxury in our Executive Suite. With stunning view of the harbour and a lounge separate from the bedroom, this suite has all you need and more. Up to 2 adults and 1 child.
- 207 rooms
- 100% non-smoking hotel
- 2 rooms for people with reduced mobility
- 1 connecting rooms
- Baby bed
Our restaurants and bars
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Located on the top floor of the hotel, offering views of the bustling city and delicious international and local cuisine with friendly, efficient service and a relaxed atmosphere.
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Custom Lane
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Attica is the inner-city's newest hotspot. Gracing the top floor, the bar offers mesmerizing views over Queen Street, the city's most iconic address. The relaxed & sophisticated atmosphere is perfect for catching up with friends over drinks.
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Custom Lane
Certificate of excellence 2019
Dear Christina, We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager
Dear Pam T., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager
Dear Wendy A., Thank you for taking the time to tell us about your experience at the Grand Mercure Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We wish to welcome you back, to show you the true Grand Mercure and I ask that you reach out to me if your travels bring you back to Auckland. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tasi Fameitau Guest Relations Manager
Dear Linda, We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager
Dear Prof Z., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager
Dear Kelly, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager
Dear Sacha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager
Dear Suzanne C., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager
Dear Karen K., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I would also like to apologize on behalf of my housekeeping team as I will be sure to raise this with the team as it is unacceptable nor the usual standards that we uphold here. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager
Dear Vashna S., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I would like to apologize for the inconvenience of the fire alarm during your stay, as it one of the worst things to happen during a night away from the wee ones. I ask that you reach out to me the next time you choose to stay as I would be more than happy to look after you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincere Regards, Tasi Fameitau Guest Relations Manager
Dear Wayne B., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager
Dear Fiona M., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager
Dear Margaret C., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager
Dear Jill B., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager
Dear Charles, We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager
When making a booking at this hotel:
- I earn Status & Rewards points
- I do not earn points
- I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
- I can use my Rewards points
- I cannot use my points
- I benefit from {{fidelityCard}} advantages
- I benefit from advantages
- I do not benefit from advantages
- I can take advantage of the Members' rate
- I cannot take advantage of the Members' rate
