Hotel - Grand Mercure Auckland
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Auckland

4.5/5 741 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Valet parking
    • Well-lit parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Japanese
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness Centre and Yoga Room

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

AOTEA CENTRE0.8 km / 0.5 mi

Exhibition centre

ASB SHOWGROUNDS CTR8 km / 4.97 mi

Your meetings and events

Grand Mercure Auckland is the perfect venue for meetings, conferences and events. Our hotel features a range of innovative facilities, all complemented by intuitive design and state-of-the-art equipment.Whether you would simply like to book an hour in the boardroom to touch base with your team, or you're planning to host a wedding and reception in one of our idyllic venues, Grand Mercure Auckland can provide a seamless solution.

Grand Mercure Auckland Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARDROOM 27 m2 3 m 0 0 14 0 0
LITTLE BARRIER 42 m2 3 m 25 14 14 16 30
WAIHEKE 57 m2 3 m 50 25 20 24 40
KAWAU 63 m2 3 m 50 25 20 34 40
BROWNS 89 m2 3 m 80 35 30 30 60
MOTUTAPU 90 m2 3 m 80 35 30 30 60
RANGITOTO 100 m2 3 m 100 40 50 40 80
GREAT BARRIER 125 m2 3 m 70 20 25 36 80
HAURAKI GULF 284 m2 3 m 200 0 0 120 150
    • Screen
    • Soundproof
    • Flipchart
    • Podium
    • Lectern
    • Day light
    • Syndicate rooms
    • Airconditioned meeting room
    • WIFI access
    • Accommodation
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

After a busy day exploring or working, relax in our cosy and comfortable rooms. Upgrade and enjoy sensational harbour views or spread out and relax in the more spacious Superior Room.

  • 207 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 1 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Direct dial telephone
    • Pay per view channel(s)
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.3/5 ALL Rating 9,287 reviews

Our guest reviews for
Grand Mercure Auckland

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 741 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Pita H. P. Solo - 20/02/2020 Confirmed reviews ALL
« Great location »

Happy with everything.

Mary Couples - 20/02/2020 Confirmed reviews ALL
« Great location and nice rooms »

Reception staff very pleasant and helpful, comfortable room and in a great location.

Liz P. Solo - 20/02/2020 Confirmed reviews ALL
« I was rather disapointed during this stay »

I was on floor 6 next to the service area. The constant activity was unsettling. The restaurant service was very slow.

Melissa Couples - 19/02/2020 Confirmed reviews ALL
« Poor service and overpriced »

Was meant to be a lovely birthday celebration for my husband but found the experience sub par for what we paid. The room wasn't serviced by 3pm that afternoon. Breakfast was messy and they seemed to have run out of things. Found out later that we paid just about double for our room and definitely didn't feel it was worth that.

Janice Families - 19/02/2020 Confirmed reviews ALL
« A little bit of luxury in centre city. »

Great service, well appointed rooms, central location, nice little touches.

Anna Couples - 19/02/2020 Confirmed reviews ALL
« Extremely overpriced »

Lovely staff but the rooms are shoeboxes and extremely overpriced. Room was 16m2 $450 per night. Was expecting a much larger room. Saturday night has extreme amounts of car doing burnouts outside and loud music.

Margaret W. Solo - 19/02/2020 Confirmed reviews ALL
« Well located »

Bed uncomfortable Noise from street very audible Reception staff pleasant and competent Price of room far too high and for this reason will not visit again.

Anonymous Couples - 19/02/2020 Confirmed reviews ALL
« Well located »

Very nice staff, location is excellent. Room very nice and shower excellent. Stayed before our cruise and could easily walk to the pier.

Mark C. Families - 19/02/2020 Confirmed reviews ALL
« Lovely stay »

Has a good time at the Hotel. Place and location was excellent. Just expected a lot from the staffs (in particular with the night shift manager) to be more accommodating and friendly.

17/02/2020 TripAdvisor review
« Great spot for a night in the city. »

We thoroughly enjoyed our night in Auckland at the Grand Mercure. Great location, an easy walk to the concert we went to and tasty bar food before we went. An extremely comfortable bed and a fabulous buffet breakfast.

Wayne Business - 16/02/2020 Confirmed reviews ALL

The quality of the accommodation and the other restaurant facilities was very good. As we were staying for business, the rest of the experience was average at best. When booking 4 rooms the web site only allowed one name to be entered. This was then corrected via an email to the hotel so each guest could check in individually, but that required extra time on both my side and the hotel side. The forms that were completed asked for the invoices for the stay to be emailed to me - those emails have not yet arrived which means I will need to contact the hotel again to get them. So yes the stay was good, but the services around the stay were not.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne, We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Phil Families - 15/02/2020 Confirmed reviews ALL
« Perfect location »

We thoroughly enjoyed our stay at the Grand Mercure Auckland. The hotel was wonderful and the location even better (despite the massive construction projects surrounding it)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip P., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Lynne H. Friends - 15/02/2020 Confirmed reviews ALL
« Well located for train station to attend concert at Mt Smart »

Free night then upgraded . Lovely comfortable beds. Good coffee. Could have done with more pods. Great view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynne H., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Pete Couples - 15/02/2020 Confirmed reviews ALL
« Convenient »

We enjoyed how close the hotel was to the waterfront restaurants. Only downside was that the city noise and light made it into the room which made it difficult to sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pete, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Michelle L. Business - 15/02/2020 Confirmed reviews ALL

Easy check in/out. Room cleaning great Excellent location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all look forward to your next stay with us. Sincerely, Tasi Fameitau Guest Relations Manager

Anonymous Friends - 14/02/2020 Confirmed reviews ALL
« Lovely people great location tasty food comfortable rooms. »

Internet was an ongoing problem throughout our stay . Everything else was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura Ann P., Thank you for taking the time to tell us about your experience at the Grand Mercure Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tasi Fameitau Guest Relations Manager

Anonymous Families - 14/02/2020 Confirmed reviews ALL
« Rooms are small but quite nice. Ours were close to the elevators, so a bit noisy sometimes. »

See above. We had three rooms together for three days, and enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dale, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Sharon Couples - 13/02/2020 Confirmed reviews ALL
« Perfect location. »

Great hotel. Great location. Great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Michelle P. Friends - 13/02/2020 Confirmed reviews ALL
« Great location and friendly staff »

This hotel is located in a perfect spot to catch the ferry to Devonport and to walk around the city. Room was very comfortable and breakfast was wonderful. We enjoyed our stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle P., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Maria H. Couples - 13/02/2020 Confirmed reviews ALL
« Two stays - one good, one bad »

We stayed for 3 days - grat experience. Loved the views from the 12th floor and the spacious room. Fantastic breakfasts, though expensive worth the money. We returned for a one night stay - terrible small room on the 2nd floor, v noisy, no coffee machine, and when we finally got to sleep, we were woken by a fire alarm and had to evacuate the building!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Strat H., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

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