Mercure Hotel Schiphol Terminal

A great sleep/nap and shower between two long inter continental flights.

I had an extremely long layover after a 10 hour flight and having a small room to rest in was absolutely heavenly. It had all the basic necessities (bathroom, bed, desk and charging ports) to make the next leg of my travel bearable. I got more sleep than I had on the plane and they gave me a wake-up call before my flight. I'd definitely do this again if I had ages to wait.

I have been there a few times and this one is the worst one. The bed was really uncomfortable. Too much soft. The mattress had a poor quality.

It is too small. Compared to Sheraton it is way small but the room rate is not a big difference. I would rather go out and stay at Sheraton next time.

As always, very comfortable, and the staff are very helpful Only that it is difficult to find, as there are insufficient signboards.

I’ve stayed at Mercure Schiphol many times during long layovers. The staff are very kind, courteous and always very accommodating to my checkin requirements.

Excellent hotel and met our transit needs. Only issue is that it's a bit hard to find at schipol

Friendly staff - clean room - room service for a bite fast -

I reserved a room from 9 to 10 and when I arrived there they explained to me that is only day time. If it is written 9 to 10 and you don't know that option of day use is possible is not a real mistake from our company but yours. This is like cheating a customer that must pay doble price just for the night. I will send this to my head office to see how we might proceed face to this type of behaviours.

Still await your response to my message of 8 Nov: I have just returned from a very poor stay at your hotel in Schiphol Airport. Firstly the terminal maps and signage is not clear, this may be a new hotel but it needs to be addressed. My complain however relates to a loud noise coming from the ceiling speakers, it woke me and many other guests (many were walking around trying to find cause of problem) and I failed to sleep for the rest of the night - I chose this hotel to try and have some sleep prior to an early flight (followed by a longer trip early tomorrow). The noise arrived suddenly, was very loud and lasted for around 30 minutes, though there was further short episodes after the main period of disturbance ended. I raised it at checkout, they indicated it was the airport sound system at fault but agreed that I should not pay full room rate (probably should not pay anything), I was directed to raise the matter via this app. I look forward to your response and refund.

We had a long stopover in Schipol and stopped in the Mecure for the day. It is a quiet oasis and it is wonderful to stretch out in cool sheets after a rainfall shower. The staff are always friendly and efficient.

First time inside the terminal, a novel experience but very convenient the following morning! Very welcoming staff on arrival.

Restful, quiet and everything you needed. Cheerfully decorated.