Novotel Paris Gare de Lyon Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 14,169 reviews

ALLSAFE approved hotel

Information message

Novotel Paris Gare de Lyon
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+ 24 Services

Hotel extras

  • New heated indoor pool open from 7am to 11pm, and Fitness area.

  • Spacious design rooms, with or without terrace, broadband WIFI offered

  • Brand new restaurant: discover the Gourmet Bar, a cuisine with southern inspirations

  • Organize your meetings in one of our 6 meeting rooms with daylight!

  • Six renovated meeting rooms for up to 90 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Paris Gare de Lyon

2 rue Hector Malot
75012 paris
france

Fax: (+33)1/44676060

Check-in from 14h00

Check out up to 12h00

  • GARE DE LYON:  20/24/29/57/61 Gare de Lyon

  • GARE DE LYON 2:  63/65/87/91 Gare de Lyon

  • Gare de Lyon:  1 Gare de Lyon

  • Gare de Lyon 2:  14 Gare de Lyon

  • Gare de Lyon:  A Gare de Lyon

  • Gare de Lyon 2:  D Gare de Lyon

  • By plane

    PARIS ORLY At 20km / 12.43 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 25km / 15.54 miles

  • By car

    A1 LILLE-BRUXELLES At 6km / 3.73 miles

  • By car

    A4 METZ-NANCY At 2km / 1.24 miles

  • By car

    A6 EVRY-LYON At 7km / 4.35 miles

  • By train

    PARIS AUSTERLITZ At 1km / 0.63 miles

  • By train

    PARIS GARE DE LYON At 0.1km / 0.06 miles

GPS:48.84538, 2.375301

Companies

  • AFD 0.1 km / 0.06 mi
  • AVENTIS 0.1 km / 0.06 mi
  • BNP PARIBAS 0.8 km / 0.5 mi
  • BRED 1.4 km / 0.87 mi
  • ELIOR SERVICES 2.1 km / 1.3 mi
  • ESSILOR ACADEMIE 0.7 km / 0.43 mi
  • FFT PARIS 0.6 km / 0.37 mi
  • FIRSOFT 0.8 km / 0.5 mi
  • FREQUENCE FLYERS 0.6 km / 0.37 mi
  • KODAK 0.5 km / 0.31 mi
  • KOMPAS 4.1 km / 2.55 mi
  • LIONS CLUB 0.8 km / 0.5 mi
  • MINISTERE ECONOMIE 2.3 km / 1.43 mi
  • NATIXIS 2.8 km / 1.74 mi
  • POLE EMPLOI 0.6 km / 0.37 mi
  • RANSTAD 0.2 km / 0.12 mi
  • RATP 0.5 km / 0.31 mi
  • SNCF 0.4 km / 0.25 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Gourmet Bar Paris Gare de Lyon

Enjoy lunch in Tuscany or mezze in Athens without leaving Paris! Let yourself be taken away by Mediterranean flavors. A stone's throw from Gare de Lyon, our Gourmet Bar has delights in store for you.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.Choose our fully renovated, naturally-lit meeting rooms for your meetings for 5 to 90 people. Our rooms are equipped with modern technology and can be adapted to your needs using our fully modular spaces.

Room descriptions and layouts

meeting rooms

From 1 to 100 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Meeting room

  • Audio and video equipment

  • Podium

  • Day light

  • Lectern

  • WIFI access

  • Video equipment

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • Slide projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements. All of our rooms are fully renovated and have a queen size bed, free WIFI, air conditioning and a 42" LCD TV. For greater comfort, choose our Executive Room: with bathrobes, slippers, free minibar and Nespresso coffee.

Our guest reviews for
Novotel Paris Gare de Lyon

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

14,169 reviews

TripAdvisor Rating 4.0/5

3,679 reviews

A bit disappointed

Customer review rating 3.0/5

Cd Business - 20/11/2021 Confirmed reviews ALL

I am a regular Platinum Accor customer, and especially of this hotel, rather well located and where we can get some silence - and thus rest. This time was a frustrating experience. Not only the bed was not prepared as requested (with sheet and blankett instead of a duvet), but the receptionist insisted upon departure that I had not pre-paid the full amount, despite the fact that he colleague upon arrival confirmed that I did. I had to pay an extra amount to then raise a request for refund - which will take at least 2 weeks. On top of that, the hotel insists on charging systematically breakfast, although I never take it. It starts to get on my nerves and i question my loyalty.

Dear Mr D., Thank you for taking the time to tell us about your experience in our hotel last week. You are a loyal guest, thanks for that ! However I am sorry that your last experience did not meet your expectations, regarding the invoice and the equipment in the room. I am sorry for the wrong information about the invoice when you arrived. I noticed you booked again, thanks for that, our hotel for several days in december and specially on the second of december. I am sure that everything will be ok and be sure you will get a blanket and sheet. Once again we really thanks you for your loyalty and i wish you a great day Sincerely, Antoine ACCARD Directeur d'exploitation H1…

Happy

Customer review rating 5.0/5

Lu Families - 14/11/2021 Confirmed reviews ALL

Nice hotel. Location convenient. Had a nice stay

Inconsiderate

TripAdvisor rating 1.0/5

Nonette M 13/11/2021 TripAdvisor review

My sister stayed for a night in this hotel few days ago. I was not aware that I booked another room on the same day. My sister tried to explain to the hotel that I was not aware of this and if they can refund the other charges they made.. They told my sister they can't refund it back due to their policy, instead they offered another night for my sister to stay and pay extra 20 Euros. 200 Euros to charged in a room that is not used is for me not right... It's a lot of money to take for another booking that I am not aware of..

Well located, the room was very good and clean and quiet. breakfast was good.

Customer review rating 5.0/5

S. Solo - 09/11/2021 Confirmed reviews ALL

I came to watch the tennis tournament in Accor Arena. Thats why I looked for an hotel near by and not very expensive :). happy to have found this one. very good comparing to price in all aspects. also 1 min from the gare de lyon which helped a lot.

Very conveniently located

Customer review rating 4.0/5

Anonymous Business - 08/11/2021 Confirmed reviews ALL

Good stay

Dear Mr W., We very much appreciate your comments regarding your stay in our hotel last weekend. It is always a pleasure to receive positive feedback ! About the location of the hotel that is true that is very convenient as we are at few meters from the railway station and metros lines. Moreover, the heart of Paris is very close and that is perfect to discover easily our beautiful city ! "Good stay" thanks for this feedback i will shaere to the whole team during the briefing of tomorrow morning. You enjoyed your stay but if you have any feedback regarding a service that could be improved feel free to send me details. Indeed, our daily objective is to improve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine ACCARD Directeur d'exploitation H1…
Customer review rating 4.5/5

Elaf O. Families - 04/11/2021 Confirmed reviews ALL

Brilliant experience, I live in London and been to 5* hotel so I thought nothing will satisfy me in Paris but Novotel prove me wrong. Hospitality was spot on very helpful welcoming staff, will always book with you we come to Paris in the future…keep it up

Well located hotel, pleasant atmosphere

Customer review rating 4.5/5

Anonymous Families - 28/10/2021 Confirmed reviews ALL

Warm welcome, nice pool, great breakfast

Exceptional Experience

Customer review rating 5.0/5

Kr Couples - 28/10/2021 Confirmed reviews ALL

I took my partner away to Paris for a romantic getaway. I communicated this to Novotel prior to my arrival and we were welcomed with a lovely complimentary note and chocolates. All the staff on hand were polite, knowledgeable and on hand to help 24hrs of the day (including at 1am to help me with a botched Uber Eats request). I have been coming here since 2014 with my partner and will continue to.

extra

Customer review rating 5.0/5

Dh Families - 22/10/2021 Confirmed reviews ALL

staff ok, room ok

Good location

Customer review rating 2.5/5

Anne-marie Families - 16/10/2021 Confirmed reviews ALL

Good location, good breakfast. Hotel rooms on the small side. We arrived early at 13 and our room was not yet ready. Which is ok as official check-in is at 14. When we returned at 14:20 our room was however still not ready. We had to wait a further 20 min. Once in the room the sofa bed for the kids were not ready. We were told at the reception that we “just” had to remove the covers. If the room is booked for 4 people one would expect to have the room ready to also sleep 4. Only on the first night were towels for 4 available. We had to ask for more towels.

Dear Mrs J., Thank you for taking the time to tell us about your experience at the Novotel Paris Gare de Lyon. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. That's the reason why I inform you we just credited your Accor loyalty card with 1000 points to further apologize. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier BELLE General Manager

Well located. Cleaning can be improved

Customer review rating 3.5/5

Armchairfighter Friends - 15/10/2021 Confirmed reviews ALL

The hotel is next to Gare de Lyon. Cannot beat the location and ease if coming by train to Paris. The check in was effortless and they had our room by 1000am. There needs to be improvement in cleaning services. Our second day, the cleaning lady did not pick up the used towels, even though they were inside the tub to be replaced, there were left bottles of cleaners, etc.

Excellent location with friendly, attentive staff

Customer review rating 4.5/5

Ian Couples - 11/10/2021 Confirmed reviews ALL

Comfortable with all appropriate Covid protocols in place and observed

Pleasant stay

Customer review rating 5.0/5

Johannes Families - 10/10/2021 Confirmed reviews ALL

Price was right, received a more spacious room as first room had a strong smoke smell. Points that could have made our stay even better: -- Flexible pricing for breakfast, I believe it was approx 19 Euro per person, also for our 5 yo daughter, but spending 57 Euro for three breakfasts feels over the top (my daughter and wife do not eat much for breakfast anyway). Not sure if an 'a la carte' option was available, but we convenientely found options in gare du nord. -- Signage at small street leading to hotel would be nice. coming from the tunnel that narrow street resembles a bicycle path. -- (Cannot be improved but) parking is quite an adventure :) Thanks for a pleasant stay !!

An excellent choice

TripAdvisor rating 5.0/5

Andreas G Friends getaway - 01/01/2020 TripAdvisor review

Proved to be an excellent location due to limitations of transport due to strikes. Excellent service, helpful and smiling stuff willing to assist, the room was ready early as we arrived in the morning, very clean rooms and the cleaning ladies deserve the best and a quite rich breakfast. Enjoyed every day and night during our Xmas holidays.

Dear Andreas G, thank you for taking the time to leave us a comment. We are really delighted that you enjoyed your stay with us. We will be happy to welcome you again. A bientôt.

Slightly Disappointing

TripAdvisor rating 3.0/5

chrsbocock Couples - 14/10/2019 TripAdvisor review

The hotel was undergoing some refurbishment and there were workmen working in the next room. Lots of noise, plastic sheeting in the corridors. Although tea and coffee were provided in the room there were only paper cups, rather spoit the experience. Overall disappointing for the price.

Dear chrsbocock, Thank you for taking the time to share your feedback following your stay in my hotel. Indeed, some renovations are currently underway in Novotel Paris Gare de Lyon. The information is given on the AccorHotels website and we have made a communication to all our customers whose contact details were known, but apparently some have obviously not arrived at destination and I am sincerely sorry. We are as well currently working on the reduction or even removal of plastic and disposable items in the hotel (bottles, cups, glasses...) I hope to welcome you again. A bientôt ! Serge Lenormand

Friendly athmosphere during building works

TripAdvisor rating 4.0/5

Hans Rudolf H Couples - 13/10/2019 TripAdvisor review

We stayed for one week. In spite of building works in the hotel, we met really friendly hotel-people from Novotel. Many thanks for your cheerful engagement during this hard time for you. The only missing point from our point of view was the below average heating in the hotel room.

Dear Hans Rudolf H, Thank you very much for your encouraging message. My team and I work continuously to minimize all inconveniences and it is nice from you to notice it. A bientôt ! Setge Lenormand

Excellent Location in Paris with Free Breakfast for Children

TripAdvisor rating 4.0/5

anonymousD6846KT Family - 11/08/2019 TripAdvisor review

Stayed 2 nights. Everything is good but the cleanliness around the hotel building is average (also smell like Paris). Breakfast for Adult costs EUR 16 but for a family with 2 kids, average is about EUR 8 per person and is reasonable.

Dear anonymousD6846KT, Thank you for sharing your feedback about Novotel Paris Gare de Lyon. I am glad that you enjoyed your stay in the hotel and in Paris! We are currently working with the City Council to sort the outside cleanliness situation out. Breakfast amounts to 18EUR ofr an adult, and it is indeed free under 16 years old. I wish you a very good day, See you soon,

Great hotel in prime location

TripAdvisor rating 5.0/5

MrTCDD Family - 07/08/2019 TripAdvisor review

The hotel is perfectly situated next to the Gare De Lyon. Perfect for exploring Paris. From start to finish the staff were brilliant, always quick to meet our needs. The room was spacious with a great view if the square. The breakfast included each morning was perfect with 2 rooms available, one being a family room equipped with entertainers. Nothing like starting the day dancing with a Smurf. The pool was a great addition which the kids enjoyed plus the kids area in the lobby was a lifesaver. Great hotel with lovely staff.

Dear MrTCDD, Thank you very much for recommending Novotel Paris Gare de Lyon. I am so glad to see you loved the hotel and its facilities! I shared your review with the staff, which thank you as well! I am looking forward to welcome you back very soon, A wonferful day to the family !

Good location.

TripAdvisor rating 3.0/5

Brian M Couples - 05/08/2019 TripAdvisor review

Mixed feelings about this hotel as we had to move room due to a couple of issues. The hotel is in a good location and the room was clean and comfortable but the matter of plastic glasses & paper cups for the mini bar & coffee machine does not lend itself to this Accor brand. Presumably this is being done on cutting hotel costs and increasing margins but by doing so does not sit well with environmental concerns.

Dear Brian, Thank you for sharing your feedback about Novotel Paris Gare de Lyon. I am so sorry you had to face the issues you've mentioned. I am also glad to see you've been taken care efficiently by the staff, so everuthing ended fine. I totally understand your concern about the environmental point with the plastic glasses and paper cups. Even if we separate carefully waste before they get properly recycled, I am currently working on the subject. Please know that we would love to welcome you back, Have a good day,

Great hotel close to train station

TripAdvisor rating 5.0/5

meggsy77 Family - 26/07/2019 TripAdvisor review

We booked 2 rooms here as we were arriving late by train. The hotel is adjacent to the station. The rooms were impeccably clean, roomy and bathroom had all the amenities we needed for our stay. The beds are unbelievably comfortable. Check in was quick; staff very friendly.

Dear meggsy77, Thank you for sharing your mind about Novotel Paris Gare de Lyon. I'm glad you had such a wonderful stay with us! I am looking forward to see you back soon!

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