ibis Paris Bercy Village 12th Hotel 3 stars

We loved the location. However room isn’t very clean. We only received two towels for our entire stay even though there is no cleaning during the stay during corona crisis, i believe the hotel should have provided more towels in advance. The bed was not very comfortable and poorly tucked sheets… The AC in the room was not functional the first night we spend at the hotel and barely cooling the room the rest of the stay. Very disappointing in the lack of AC during our stay. There is any hooks to hangs jacket or purses anywhere, only a minuscule closet-like that was not functional at all. The room was extremely small with a very narrow passage at the foot of the bed to go in and out of the exit or bathroom. The staff at the front desk were great and always available for inquiries. The cleaning staff was not available for daily cleaning due to the corona crisis, which add to the disappointing experience with the room. Overall, we are very disappointed with our stay in this hotel and will NOT return in the future.

Lovely clean calm hotel situated in Bercy Village with a brilliant team who provide excellent customer service and welcome you with a warm smile. Bedrooms are comfortable and clean, the beds are the best and guarantee a great night’s sleep. Due to current pandemic restrictions, rooms are not automatically cleaned during your stay (only upon request and towels can be changed at reception), but this was not a problem for us, as it was explained in advance. We ate in the restaurant one evening, food was plentiful, tasty, modern and good value (Caesar salad, sardine rillettes, and feta). Breakfast is always a good deal, even though the selection was more limited for obvious reasons compared to the good old days so understandable. Would have been nice to have at least one pain complet ou aux céréales though (only white sliced and pain de mie available). The usual juice, boiled eggs, cheese, ham, turkey, fruit, yoghurt, cereal, pastries were available and in plentiful supply though. Great selection of teas and coffees too. All in all a great stay, very relaxing, superb professional team, and I will be back.

Lovely relaxing stay and brilliant service. Such pleasant welcoming staff, whoever I encountered was so helpful and cheerful, really good professional and friendly vibe. Had room 601 with the terrace and the view was fab, bed so comfy, clean terrace and room, was a really great stay.

I come very regularly to this hotel. Always nice people making sure your stay will be a good stay. I recommend 10 times

I was there on a business trip during the COVID lockdown. So I couldn’t use the restaurant or bar. Breakfast in the morning was good. Friendly staff. As a gold Accor member I would have expected a room upgrade and a welcome drink even if served in the room. Not even a bottle of water.

Although the current Covid situation, a very warm welcome and accommodating team that made my stay feel enjoyable. The team does not wear a uniform and it participates greatly in a more relaxed atmosphere. Cherry on the cake, if you are lucky, you can get a room with a view on the Eiffel Tower. Was fabulous with the full moon.

It was a good experience, nevertheless too expensive for one night

I love the Bercy area in Paris, the room was overall comfortable (despite old plastic mattresses and the lack of the most basic amenities). The staff was amazingly kind and helpful!

Surprised to see that room cleaning was difficult to get. Yes this is COVID period but staying recently in some others ACCOR Hotels in Paris too it was possible to get daily cleaning just by asking 1 time.

Very good experience. Nice placed. Nice stuff, very kind.

when there is riot and strike during on 5th December till 10th December; i been called for cancellation directly to the Ibis Paris Bercy on 6th and been taken up with verbal agreed but never respond in writing since then moreover follow by my email to accor's provided email address. it is call hotel services? just want to sell the room and money taken not bother on the customer request.

Overall the hotel was very good and the staff excellent. However there was a problem with my shower (it alternated from warm to scalding hot and back all on its own) and whilst I reported it the problem remained. Also it wasn't clear on booking that the all you can eat breakfast did not include any hot food (scrambled egg etc.) which was a bit disappointing. The cold buffet was however good.

The hotel is well located right beside the Bercy "Village", lots of restaurants, bars and shops in an old warehouse complex, the pleasant park and 15 minutes easy walk to Gare De Lyon station.The room was good, tea/coffee facilities were provided and the breakfast at e9.50 was good value for money.

It is a nice clean hotel with new rooms and quite comfortable. This hotel is going through some renovations for a white and now most of the room are refurbished. Currently the breakfast area is being renovated so the space is limited.

Very Tiny room !! but excellent location and surroundings.The Bercy village is a nice attraction with many restaurants and shops. It is a nice walk in the park to reach Gare de Lyon. Metro is next door to go anywhere in Paris.Breakfast room needs some care.The staff was nice and smiling.