Novotel Darwin CBD Hotel 4 stars

Customer review rating 4.0/5 4,592 reviews

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Novotel Darwin CBD
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+ 14 Services

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Gift shop/newspaper shop
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Jacuzzi
  • Bike rack facilities (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • 2 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 darwin
australia

Tel: +61889635000

Fax: (+61)8/79062211

Check-in from 14h00

Check out up to 11h00

  • THE ESPLANADE :  GX620 G HOUND PEEL STREET

  • By plane

    DARWIN INTL AIRPORT At 12.6km / 7.83 miles

  • By helicopter

    DARWIN HELI-PORT At 15km / 9.38 miles

  • By car

    STUART HIGHWAY - HIGHWAY 1 At 1km / 0.63 miles

  • By train

    DARWIN TRAIN STATION - GHAN At 0.02km / 0.01 miles

GPS :-12.4627, 130.83792

Companies

  • PASPARLEY PEARLS 1.0 km / 0.63 mi
  • WOOLWORTHS PTY LTD 1.0 km / 0.63 mi

Your meetings and events

Featuring stylish accommodation, dining and leisure facilities, Novotel Darwin CBD provides the ideal venue for meetings and events in Darwin. As a Darwin conference centre, the hotel features two versatile function rooms with the capacity to accommodate up to 130 delegates. Guests organising an event at the hotel can choose from a variety of layout configurations, including theatre, banquet, boardroom and U-shape styles. The hotel's friendly event coordinators are on hand to offer organisational help.Guests attending an event at the hotel can also access range of convenient business services, which include wired and WIFI Internet access.

Room descriptions and layouts

2 

meeting rooms

From 1 to 110 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • TV with VCR

  • Meeting room

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Perfect for both business and leisure travel, Novotel Darwin CBD offers a variety of accommodation options, including Standard and Superior rooms, and spacious two bedroom apartments. Stylish and contemporary, guest rooms at this excellent Darwin hotel feature everything needed for a comfortable stay. Guests can enjoy a range of convenient facilities, which include a TV with cable, wired and WIFI Internet access, a work desk, a minibar, air-conditioning and ensuite.

Our restaurants and bars

ZEST RESTAURANT

Type of cuisine: International

Discover the tastes of the award winning Zest Restaurant. A cuisine that combines Australian comfort food & dishes showcasing Indigenous flavours.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

JABIRU BAR

Jabiru Bar located amongst the greenery of the atrium. The perfect place to meet & relax after a long day.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
Novotel Darwin CBD

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,592 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,692 reviews

Novotel Darwin CBD

TripAdvisor rating 5.0/5

gayle s 20/07/2021 TripAdvisor review

I stayed at the this hotel for 6 days. I was extremely happy with every aspect of this hotel. All of the staff were so wonderful, friendly and helpful. The staff from the reception, Bar, Dining, Breakfast Room and the cleaning staff were all brilliant. The meals were of a very high standard. I would highly recommend this hotel when staying in Darwin.

Great central location in Darwin

Customer review rating 5.0/5

Anonymous Couples - 22/06/2021 Confirmed reviews ALL

We enjoyed a great week in Darwin. We had to postpone from last year and were happy we could visit Darwin.

Dear STEPHEN G., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

perfect location

Customer review rating 4.5/5

Camilo V. Solo - 09/06/2021 Confirmed reviews ALL

Pleasant experience.

Dear Camilo V. We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Good location and good for transit stay.

Customer review rating 3.5/5

Bryan P. Couples - 09/06/2021 Confirmed reviews ALL

Clean and comfortable. Pleasant staff. Decor a bit in need of renovation.

Dear Bryan P., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have undertaken many tasks including refreshing our rooms, attending to any maintenance, re-opening our bar and restaurants and implementing new menus. While i wish all this could be done immediately, the team and i are working as fast as we can to improve the product and service. We have completed approx 75% of our room to date. We know we are better, hopefully if in Darwin you consider giving us another chance in the future. I know this information doesn't improve your experience with us, however i am certainly committed, as are our owners and Accor to improving our product and offering. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Dunn Duty Manager Novotel Darwin CBD T. 08… E. fo…

Well located

Customer review rating 3.0/5

Wendy M. Friends - 08/06/2021 Confirmed reviews ALL

I felt that the Novatel Darwin was not up the the standard expected of this hotel. I felt it was "very tired" - the carpets did not smell fresh, the bathroom was a "little ordinary" we had requested a twin room, but was offered an upgrade, however this was not a twin room, they them allocated another room, which was comfortable, but not to usual standard - no complimentary bottled water (or any bottled water) in the room. The atrium needed tidying up, - overall probably could do with a coat of fresh paint in the hallways and I think the carpets could do with more frequent shampooing. The food was "average" but the staff made it enjoyable Overall - felt it was just a "little tired" - Seems like when I choose Novatel ie in my London stay a couple of heats ago, and in Darwin a little disappointed

Dear WENDY M., Thank you for taking the time to tell us about your experience at the Novotel Darwin CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have undertaken many tasks including refreshing our rooms, attending to any maintenance, re-opening our bar and restaurants and implementing new menus. We have completed approx. 75% of our room to date. We know we are better, hopefully if in Darwin you consider giving us another chance in the future. I have noted your feedback about the carpets & have shared your feedback with our Head housekeeper. We are providing complimentary bottles of water to our Accor members Iam sorry that you didn't get them. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roshit Manmohan Front Office Manager Novotel Darwin CBD T. 08… E. fo…

Dirty hotel

Customer review rating 0.5/5

Lisa Y. Couples - 08/06/2021 Confirmed reviews ALL

Very disappointing stay, would strongly advice people to stay elsewhere

Dear Lisa, Thank you for taking the time to tell us about your experience at the Novotel Darwin CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have received another feedback via Simon McGrath and will liaise through that channel. Sincerely, Chris Naylor General Manager Novotel Darwin CBD

central location

Customer review rating 2.0/5

Jefford Couples - 08/06/2021 Confirmed reviews ALL

Average accommodation Hotel needs cleaning. Carpet in front of our room had a large hole in it, off putting on arrival. Air conditioning was noisy and making clicking noises. We notified reception however nothing was done about it. Air conditioning unit was filthy - WH&S issue. Breakfast menu was average and limited. As we were leaving early due to flight time, we were advised by reception we were only entitled to a limited breakfast (we booked full breakfasts through Flight Centre). Laundry was adequate

Good location

Customer review rating 3.5/5

Anonymous Solo - 07/06/2021 Confirmed reviews ALL

The rooms and hotel is clean, though quite "tired" and dated.

Dear Lyn M., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Over April and May, we have completed about 75% of a complete refresh. This includes painting, lighting, AC servicing, and other general repairs as required. We have now opened the bar and restaurant daily for lunch and dinner in addition to breakfast. We are also replacing all bar furniture and implementing new menus across our bar and restaurant facilities. I know this information doesn't improve your experience with us, however i am certainly committed, as are our owners and Accor to improving our product and offering. We know we are better, hopefully if in Darwin you consider giving us another chance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roshit Manmohan Front Office Manager Novotel Darwin CBD T. 08… E. fo…

Staff good, but would stay elsewhere next time

Customer review rating 4.0/5

Glenn H. Couples - 07/06/2021 Confirmed reviews ALL

help from staff was excellent, especially the lady in the restarant. I felt it was a tired hotel, carpets looked unclean. The outside swimming pool was a joke. Look, we enjoyed our stay but we wont be back, would definately go elsewhere.

Dear Glenn H., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have asked our housekeeping manager to review our linen supply. We have undertaken many tasks including refreshing our rooms, attending to any maintenance, re-opening our bar and restaurants and implementing new menus. While i wish all this could be done immediately, the team and i are working as fast as we can to improve the product and service. We have completed approx 75% of our room to date. We know we are better, hopefully if in Darwin you consider giving us another chance in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roshit Manmohan Front Office Manager Novotel Darwin CBD T. 08… E. fo…

Good location, getting a little tired

Customer review rating 3.0/5

Peter H. Business - 07/06/2021 Confirmed reviews ALL

Excellent location close to the heart of Darwin and easy to get everywhere. Warm welcome, good staff, but rooms are becoming very tired - bathrooms look 30 years old, A/C very noisy, but comfortable bed.

Great location

Customer review rating 4.0/5

First T. T. D. Couples - 07/06/2021 Confirmed reviews ALL

Novotel D. CBD is well located, opposite the ocean and a couple of blocks from the main street and shopping area. Staff were friendly and helpful. Our Junior Suite was roomy and comfortable. Pool was great.

Dear Carey B., We very much appreciate your comments regarding your stay at the Novotel D. CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, great staff

Customer review rating 4.0/5

D Business - 07/06/2021 Confirmed reviews ALL

Staff were very accomodating

Dear Donna H., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.0/5

Anonymous Couples - 07/06/2021 Confirmed reviews ALL

Was ok lots of equipment not working service was good

Dear Michael K., Thank you for taking the time to tell us about your experience at the Novotel Darwin CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roshit Manmohan Front Office Manager Novotel Darwin CBD T. 08… E. fo…

Awful dirty hotel do not

Customer review rating 0.5/5

Chloe Couples - 07/06/2021 Confirmed reviews ALL

Hi Simon, I have just received the feedback request email and have decided to write to you directly after an incredibly disappointing stay last week at your Novotel Darwin CBD hotel. My boyfriend and I were disgusted from the minute of our arrival, we stayed two nights the 24th and 25th of May, 2021. Attached is a photo of the bathroom and mould plus there were hairs in there that were not ours- we hadn't showered yet and the walls were covered. We gave this feedback on two occasions to the front desk who took notes and said somebody would get in touch with us to deal with this- that never happened. There were also stains on the white bedding so we picked the bed we thought was cleanest to sleep on but have never been more mortified in our lives and it wasn't the cheapest accommodation choice in Darwin, after leaving the Novotel we stayed at two different chalets in Free Spirit Caravan Park and Discovery Caravan park for one third of the price of your accommodation and they were IMMACULATE. I'd appreciate a credit of some sort or some sort of compensation for how poorly this was handled and the rooms need a huge make over and scrub top to bottom, surely that hotel can't go on renting rooms of that poor a quality.

Dear Chloe, Thank you for taking the time to tell us about your experience at the Novotel Darwin CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have received another feedback via Simon McGrath and will liaise through that channel. Sincerely, Chris Naylor General Manager Novotel Darwin CBD

Very convenient location and an exceptional stay

Customer review rating 5.0/5

Karen B. Solo - 06/06/2021 Confirmed reviews ALL

Staff were very friendly room was always kept stocked air conditioner on well maintained

Dear Karen B., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team
Customer review rating 0.5/5

Sue Couples - 06/06/2021 Confirmed reviews ALL

Dreadful rooms, not particularly clean, decor dated and in ill repair. Towels had seen better days several years ago and were also not clean.

Dear Susan & Ian, Thank you for taking the time to tell us about your experience at the Novotel Darwin CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have asked our housekeeping manager to review our linen supply. We use an outside company for linen supply and laundering and as such i would expect good quality, clean linen at all times. Please note that i started at the property some 7 weeks ago and in this time have undertaken many tasks including refreshing our rooms, attending to any maintenance, re-opening our bar and restaurants and implementing new menus. While i wish all this could be done immediately, the team and i are working as fast as we can to improve the product and service. We have completed approx 75% of our room to date. We know we are better, hopefully if in Darwin you consider giving us another chance in the future. I know this information doesn't improve your experience with us, however i am certainly committed, as are our owners and Accor to improving our product and offering. Sincerely, Chris Naylor General Manager

Great location had a fabulous experience

Customer review rating 5.0/5

Mary Couples - 05/06/2021 Confirmed reviews ALL

The staff , service and accommodation at Darwin Novotel was excellent I had read reviews which were not as complementary re the hotel this was not our experience thank you

Dear Mary Denise V., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Not as advertised

Customer review rating 0.5/5

Doris Families - 04/06/2021 Confirmed reviews ALL

The hotel was dirty, there was no access for pools with people with disabilities and our room constantly had faults. Please refer to email sent to simon

Dear Doris, Thank you for taking the time to tell us about your experience at the Novotel Darwin CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have received correspondence via Simon McGrath and as such will liaise via that channel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Naylor General Manager Novotel Darwin CBD

Well located

Customer review rating 4.5/5

Anonymous Couples - 04/06/2021 Confirmed reviews ALL

Stayed 3 days in a lovely room

Dear JACQUELINE F., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Great location and lovley helpful staff.

Customer review rating 5.0/5

Di H. Friends - 03/06/2021 Confirmed reviews ALL

Stayed one night and then went on a trip to Kakadu. They were happy to store luggage we didn't need on that trip. Dined that night in the hotel dining room and had a really lovely meal. Stayed 3 nights after Kakadu and loved using the spotless pool and had a lovely unit that time. Very pleasant stay with helpful staff.

Dear DIANNE H., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

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