Novotel Darwin CBD

Novotel Darwin CBD 4 stars

Customer review rating (ALL Rating) 3.3/5 58 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

Telephone +61 8 8963 5000

Fax +61 8 7906 2211

Contact email

  • THE ESPLANADE:  GX620 G HOUND PEEL STREET

  • By plane

    DARWIN INTL AIRPORT At 12.6km / 7.83 miles

  • By helicopter

    DARWIN HELI-PORT At 15km / 9.38 miles

  • By car

    STUART HIGHWAY - HIGHWAY 1 At 1km / 0.63 miles

  • By train

    DARWIN TRAIN STATION - GHAN At 0.02km / 0.01 miles

GPS:-12.4627, 130.83792

Companies

  • PASPARLEY PEARLS 1 km / 0.63 mi
  • WOOLWORTHS PTY LTD 1 km / 0.63 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

ZEST RESTAURANT

Discover the tastes of the award winning Zest Restaurant. A cuisine that combines Australian comfort food & dishes showcasing Indigenous flavours.

Your meetings and events

Featuring stylish accommodation, dining and leisure facilities, Novotel Darwin CBD provides the ideal venue for meetings and events in Darwin. As a Darwin conference centre, the hotel features two versatile function rooms with the capacity to accommoda te up to 130 delegates. Guests organising an event at the hotel can choose from a variety of layout configurations, including theatre, banquet, boardroom and U-shape styles. The hotel's friendly event coordinators are on hand to offer organisational help. Guests attending an event at the hotel can also access range of convenient business services, which include wired and WIFI Internet access.

Room descriptions and layouts

3 

meeting rooms

From 1 to 110 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Perfect for both business and leisure travel, Novotel Darwin CBD offers a variety of accommodation options, including Standard and Superior rooms, and spacious two bedroom apartments. Stylish and contemporary, guest rooms at this excellent Darwin hotel feature everything needed for a comfortable stay. Guests can enjoy a range of convenient facilities, which include a complimentary shared guest laundry, TV with cable, WIFI Internet access, a work desk, a bar fridge, air-conditioning, and ensuite.

Our guest reviews

Our guest reviews for
Novotel Darwin CBD

100% genuine reviews from our guests

Find out more

ALL Rating  3.3/5  58 reviews

TripAdvisor Rating  3.5/5  1,730 reviews

Darwin Novotel CBD

TripAdvisor rating 2.0/5

OnAir13417741717 Business - TripAdvisor review

I have been travelling to Darwin for work for the last eight years and mainly staying at the NOVOTEL Darwin CBD, sadly over the years and under several mangers the hotel has slowly deteriorated, I continued to stay their mainly because it was the cheapest of the Accor hotels in town and as a platinum member (60+ nights in Accor hotels) usually get an upgrade. However this will be the last time I stay at Novotel Darwin CBC, as the hotel has gone down so badly, The AC unit barely worked, and when I opened the front cover to check if the filter had been cleaned it was putrid, light fittings were not working, the cable TV was disconnected. I raised these issues with the manager, who said cable was disconnected because it’s expensive and most people stream their own these days, but surprisingly almost straight away without requesting said he can refund the rest of my stay.. which got me thinking that was the way the hotel deals with issues. The repairs were never undertaken, Most staff on the front counter, seem to be these days from overseas and most likely on 457 visas with poor customer skills, I must however say the lady running the restaurant in a morning was very good, and did mention she is on her 3rd manager at the hotel. Strongly suggest spending a few more dollars and look at other hotels, Accor should be ashamed keeping this hotel under their banner.

Great Location & Great Restaurant

TripAdvisor rating 4.0/5

Anne B TripAdvisor review

The Novotel is well situated within easy walking distance of many local attractions. We had a room with a view of the harbour. We enjoyed a lovely evening meal in the restaurant and breakfast on 2 mornings.

The worst hotel ever

TripAdvisor rating 1.0/5

MJB2065 TripAdvisor review

Accor diamond. Fiercely loyal. Booked for 5 nights, stayed 1. Shocking room that smelt of mould. Worst bed ever. Hotel very rundown. Breakfast fare was like prison food. Raised concerns with head office, they said not our problem. Never heard from Novotel Darwin. Suggest steering clear of this bit

An OK stay

TripAdvisor rating 3.0/5

637troy TripAdvisor review

The hotel is clearly in need of some work. In comparison to many of the Novotel's I have stayed at this one is at the lower end and there has not been an obvious investment in the property in the years I have stayed here. With regards to the room, the beds were comfortable but there was obvious long term mould in the tile grout in our shower. For those in the Accor program, there was no usual bottles of water or gifts in the room (for those not in the program there are often really cool local treats left in your room as a gift when you are in the program...particularly when you are Gold or above). When I went to the bar to use my drink vouchers I waited over 5 minutes before going to reception to ask if there was anyone serving in the bar today at 3.30pm. We decided that we would then go elsewhere for drinks because we were clearly an inconvenience to other activities for the staff. All in all, this hotel has gone down hill since I last visited so I hope it is able to get some love back to it as it was previously my preferred place to stay - not sure I will stay there next visit.

Far below Novotel expectations

TripAdvisor rating 2.0/5

ej452016 TripAdvisor review

I have stayed in many Novotels in Australia and around the world and this is the first time that I have experienced a hotel that fell well below the standard. From check in to room quality and maintence to buffet breakfast - all were noticeably substandard. At check in, in spite of having credit card info on file (for the last 10 years or so) I was required to pay in advance and to leave an additional security deposit. The room keys did not unlock the room, even after 2 trips to the reception counter for checking. Reported faults with the room were not even examined let along fixed - this included the room safe which meant I had to carry valuables with me for my entire stay. Daily room cleaning was cursory and extremely late. The breakfast buffet was nowhere near Novotel standard - for me this is one of the constand delights of Novotels worldwide but this was not part of that standard. Rather than extending for the rest of my stay I moved out to an ordinary hotel that at half the price was much better. The only positive from the Novotel was that the room was quiet.

Excellent location and services

TripAdvisor rating 5.0/5

ken555ken TripAdvisor review

The services in the hotel is excellent. The restaurant is very good. Feel very warm welcome during the whole stay. The lobby and restaurant sitting is one of my favorite. Thank you for the team at Novotel Darwin CBD.

Novotel CBD Darwin

TripAdvisor rating 4.0/5

GregB7143 TripAdvisor review

Have stayed at this property a number of times previously and have always found the hotel good value for the money. The building is in a great location making lots of eating and entertainment venues within an easy walk. This hotel is certainly worth consideration if you are looking for accommodation in Darwin.

Customer service

TripAdvisor rating 3.0/5

Andythemount Business - TripAdvisor review

I have always stayed at this hotel while on business in Darwin however the last 2 stays have been underwhelming, slow and clucky check in, no upgrade offered even when better rooms were available, at Checkout asked for my invoice to be emailed however not sent, rang today to get invoice sent and was put on hold for 10mins so gave up and still don’t have the invoice, only one complementary drink offered with no water in my room, not a great experience for a supposedly valued Platinum member

Good but needs some upgrades

TripAdvisor rating 4.0/5

richardg1967 TripAdvisor review

The Novotel Darwin is in a great location and has many good features but is quite dated with the bathroom old and dated, no ensuite in the 2 bedroom apartments and last day no breakfast buffet without any explanation which was a bit strange. The staff were fantastic and the service was also excellent.

Wasn't sure what to expect

TripAdvisor rating 4.0/5

regworktraveller Business - TripAdvisor review

After reading a lot of reviews here I wasn't sure what to expect. Many reviews were negative so I must say I hesitated before booking. Well I am glad that I didn't trust the accuracy of these reviews - the hotel was clean, service was fast, breakfast was good, beer was cold, the rooms were perfectly acceptable, and the pool was not in a poor condition as others have indicated. For a hotel that's 30+ years old, in the tropics of Australia, it's holding up well and should definitely be on your list if you're looking for somewhere to stay in Darwin.

Tired

TripAdvisor rating 3.0/5

mylifeisg00d Business - TripAdvisor review

Staff were friendly, courteous and professional, bar/lounge area modern and comfortable however rooms very tired and seriously in need of a revamp. Sliding doors did not slide, panel missing above bar fridge etc. Lifts look like they have had a very hard life. Atrium while expansive is also uncomfortably warm except at ground level.

Was expecting something better for the price

TripAdvisor rating 3.0/5

PaulineNL TripAdvisor review

I stayed in 2 different rooms and didn't have any functioning aircon, one was barely blowing any cold and the other one was but blowing very hot air at the same time.. despite that I reported it to the reception on the first day of my stay. Rooms were alright, facilities were good but I was expecting better bathrooms and better swimming pool considering the prices of the accommodation. Some of the staff were really friendly, efficient and accommodating, some were really rude and not customer friendly at all. The ocean view was really nice from my first room I wish the parking was either free or secured and covered...

Dear Pauline, Thank you for your feedback. Thank you for taking the time to tell us about your experience at the Novotel Darwin CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have undertaken many tasks including refreshing our rooms, attending to any maintenance, re-opening our bar and restaurants and implementing new menus. We have completed approx. 75% of our room to date. We know we are better, hopefully if in Darwin you consider giving us another chance in the future. We do have parking which is secure & undercover.

Great Aircon

TripAdvisor rating 5.0/5

David H TripAdvisor review

The aircon in Darwin at this time of the year is the most important aspect of a hotel and Novotel passes with flying colours.The breakfast is more than adequate and the atrium style of lounge area is very relaxing.The rooms are spacious and great views were had overlooking the harbour

Hi David, Thank you so much for such positive feedback. We upgraded our Bar furniture's, which is resulting in such positive feedbacks from from lovely customers.

Very Tired

TripAdvisor rating 3.0/5

Michelle B TripAdvisor review

Pool was in need of revamp & was an unpleasant area - pool fence was rusted, spa wasn’t working & paving needed fixing. Air conditioner in foyer/restaurant/bar wasn’t working. Buffet breakfast was below average. Staff were friendly but accommodation was not what was expected of Novotel.

Dear Michelle, Thank you for your feedback. We are in the process of getting new furniture's in the pool area. Due to maintenance work conducted in our AC chiller room we didn't have AC in foyer / restaurant / bar, part of preventive maintenance. Iam sorry to hear the breakfast was below average. Iam glad to know that the staffs were friendly which we take a lot of pride in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roshit Manmohan Front Office Manager Novotel Darwin CBD T. 08 8963 5000 E. fom@novoteldarwinatrium.com.au

Needs updating

TripAdvisor rating 3.0/5

fuzzieduck TripAdvisor review

Service hit & miss pool area pathetically inadequate & poorly maintained 2 plastic sun lounges 6 plastic chairs, breakfast,don’t bother, however excellent food otherwise had 4 meals,well done to the chef,gave us late checkout.. .

Dear fuzzieduck, Thank you for your feedback. We are in the process for buying new furniture's for the pool area. Iam glad to know that you enjoyed the food & will definitely pass your positive comments to our chef.

Lucky to be In Darwin for a Wedding

TripAdvisor rating 4.0/5

Ian S TripAdvisor review

Novotel Darwin CBD was an excellent base for our time in Darwin. The bed was excellent, staff were friendly and helpful at all times, and the room facilities everything we needed. The building as a whole would benefit from refurbishment but was sufficient for our purposes. Location of the hotel is excellent, we mostly walked around town but there was plenty of public transport available too (busses, taxis etc).

Dear Ian S, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chris

Great location and Staff

TripAdvisor rating 4.0/5

WhattyC TripAdvisor review

We enjoyed our stay here, the staff were great and very helpful, the rooms needed a bit of a freshen up but otherwise the beds were very comfortable. The restaurant food was great from breakfast through to dinner. The bar staff were lovely and made the best cocktails

Hi WhattyC Thank you for provide feedback on your recent stay. We have been putting a lot of work into our food and drinks so it is wonderful to see the positive comments and i have already shared with the team for recognition of their service. Hopefully we'll see you again soon. Chris

Darwin stay

TripAdvisor rating 3.0/5

dplayford TripAdvisor review

Overall a nice hotel, rooms comfortable, however the phone did not work and the safe would not lock. Over our 3 night stay not one staff member followed this up even though we reminded front desk every day. Appeared to me they were short staffed. Staff were all very nice. A little disappointed in the service as a gold member - did not receive the gold level benefits-staff member cited a system issue. Location of the hotel is great-easy walk into CBD.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Couldn't have been more disappointed

TripAdvisor rating 1.0/5

geoffr54 TripAdvisor review

First appearance is quite impressive but didn't take long to disappoint. Toilet seat was not fitted properly and half fell off; this should have been detected by last cleaner and fixed. I had to fix it myself as no maintenance person was available. Cupboard door on mini fridge had been removed with hinges still present. No water in the room and no room service to provide same when requested. Most staff acted like we were an inconvenience to their day (one receptionist was very friendly and helpful). Shower in a bath with a curtain is not what you expect for the room rate paid for a mini suite.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. It is certainly my expectation that staff would follow up all guest requests particularly around maintenance. Next time in Darwin, i trust you will find suitable accommodation. Sincerely,

Over priced and run down

TripAdvisor rating 1.0/5

V2552DTmike Business - TripAdvisor review

Paint peeling off of doors, broken toilet in the room. I stayed here in the early 90's, I don't think anything but the branding has been changed since then. I had another night booked for my next trip to Darwin in October, I've now cancelled that.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I am incredibly disappointed that your own experience has caused you to cancel a future trip. This has been shared with the team for reflection and to consider how we lost an opportunity to create a great guest experience.. Sincerely,

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