Novotel Darwin CBD Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 4,592 reviews

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Novotel Darwin CBD
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+ 20 Services

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 darwin
australia

Tel: +61889635000

Fax: (+61)8/79062211

Check-in from 14h00

Check out up to 11h00

  • THE ESPLANADE :  GX620 G HOUND PEEL STREET

  • By plane

    DARWIN INTL AIRPORT At 12.6km / 7.83 miles

  • By helicopter

    DARWIN HELI-PORT At 15km / 9.38 miles

  • By car

    STUART HIGHWAY - HIGHWAY 1 At 1km / 0.63 miles

  • By train

    DARWIN TRAIN STATION - GHAN At 0.02km / 0.01 miles

GPS :-12.4627, 130.83792

Companies

  • PASPARLEY PEARLS 1.0 km / 0.63 mi
  • WOOLWORTHS PTY LTD 1.0 km / 0.63 mi

Hotel services

ZEST RESTAURANT

Discover the tastes of the award winning Zest Restaurant. A cuisine that combines Australian comfort food & dishes showcasing Indigenous flavours.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
Meetings/Events
  • 2 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 140 rooms
    • 3 rooms for people with reduced mobility
    • 18 family rooms
    • No connecting room
    • 140 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • German
    • Dutch
    • English
    • Indonesian
    • Chinese Mandarin
    • Vietnamese
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Laundromat
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
Access to property
  • Bus/Coach parking Area Additional charge
    • On site
    • 2 parking spaces
    • Private
  • Onsite, Fees apply Additional charge
    • On site
    • 25 parking spaces
    • Private
  • Offsite, Fees apply Additional charge
    • Near the property
    • 45 parking spaces
    • Private
Well-being
  • .
    • Outside
    • Nearby
Family
  • Services for children
    • Childrens TV Channels

Your meetings and events

Featuring stylish accommodation, dining and leisure facilities, Novotel Darwin CBD provides the ideal venue for meetings and events in Darwin. As a Darwin conference centre, the hotel features two versatile function rooms with the capacity to accommodate up to 130 delegates. Guests organising an event at the hotel can choose from a variety of layout configurations, including theatre, banquet, boardroom and U-shape styles. The hotel's friendly event coordinators are on hand to offer organisational help.Guests attending an event at the hotel can also access range of convenient business services, which include wired and WIFI Internet access.

Room descriptions and layouts

2 

meeting rooms

From 1 to 110 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • TV with VCR

  • Meeting room

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Perfect for both business and leisure travel, Novotel Darwin CBD offers a variety of accommodation options, including Standard and Superior rooms, and spacious two bedroom apartments. Stylish and contemporary, guest rooms at this excellent Darwin hotel feature everything needed for a comfortable stay. Guests can enjoy a range of convenient facilities, which include a TV with cable, wired and WIFI Internet access, a work desk, a minibar, air-conditioning and ensuite.

Our guest reviews for
Novotel Darwin CBD

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,592 reviews

TripAdvisor Rating 3.5/5

1,707 reviews

Tired

TripAdvisor rating 3.0/5

mylifeisg00d Business - 22/11/2021 TripAdvisor review

Staff were friendly, courteous and professional, bar/lounge area modern and comfortable however rooms very tired and seriously in need of a revamp. Sliding doors did not slide, panel missing above bar fridge etc. Lifts look like they have had a very hard life. Atrium while expansive is also uncomfortably warm except at ground level.

Was expecting something better for the price

TripAdvisor rating 3.0/5

PaulineNL 08/11/2021 TripAdvisor review

I stayed in 2 different rooms and didn't have any functioning aircon, one was barely blowing any cold and the other one was but blowing very hot air at the same time.. despite that I reported it to the reception on the first day of my stay. Rooms were alright, facilities were good but I was expecting better bathrooms and better swimming pool considering the prices of the accommodation. Some of the staff were really friendly, efficient and accommodating, some were really rude and not customer friendly at all. The ocean view was really nice from my first room I wish the parking was either free or secured and covered...

Dear Pauline, Thank you for your feedback. Thank you for taking the time to tell us about your experience at the Novotel Darwin CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have undertaken many tasks including refreshing our rooms, attending to any maintenance, re-opening our bar and restaurants and implementing new menus. We have completed approx. 75% of our room to date. We know we are better, hopefully if in Darwin you consider giving us another chance in the future. We do have parking which is secure & undercover.

Great Aircon

TripAdvisor rating 5.0/5

David H 02/11/2021 TripAdvisor review

The aircon in Darwin at this time of the year is the most important aspect of a hotel and Novotel passes with flying colours.The breakfast is more than adequate and the atrium style of lounge area is very relaxing.The rooms are spacious and great views were had overlooking the harbour

Hi David, Thank you so much for such positive feedback. We upgraded our Bar furniture's, which is resulting in such positive feedbacks from from lovely customers.

Very Tired

TripAdvisor rating 3.0/5

Michelle B 25/10/2021 TripAdvisor review

Pool was in need of revamp & was an unpleasant area - pool fence was rusted, spa wasn’t working & paving needed fixing. Air conditioner in foyer/restaurant/bar wasn’t working. Buffet breakfast was below average. Staff were friendly but accommodation was not what was expected of Novotel.

Dear Michelle, Thank you for your feedback. We are in the process of getting new furniture's in the pool area. Due to maintenance work conducted in our AC chiller room we didn't have AC in foyer / restaurant / bar, part of preventive maintenance. Iam sorry to hear the breakfast was below average. Iam glad to know that the staffs were friendly which we take a lot of pride in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roshit Manmohan Front Office Manager Novotel Darwin CBD T. 08 8963 5000 E. fom@novoteldarwinatrium.com.au

Needs updating

TripAdvisor rating 3.0/5

fuzzieduck 18/09/2021 TripAdvisor review

Service hit & miss pool area pathetically inadequate & poorly maintained 2 plastic sun lounges 6 plastic chairs, breakfast,don’t bother, however excellent food otherwise had 4 meals,well done to the chef,gave us late checkout.. .

Dear fuzzieduck, Thank you for your feedback. We are in the process for buying new furniture's for the pool area. Iam glad to know that you enjoyed the food & will definitely pass your positive comments to our chef.

Lucky to be In Darwin for a Wedding

TripAdvisor rating 4.0/5

Ian S 05/09/2021 TripAdvisor review

Novotel Darwin CBD was an excellent base for our time in Darwin. The bed was excellent, staff were friendly and helpful at all times, and the room facilities everything we needed. The building as a whole would benefit from refurbishment but was sufficient for our purposes. Location of the hotel is excellent, we mostly walked around town but there was plenty of public transport available too (busses, taxis etc).

Dear Ian S, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chris

Great location and Staff

TripAdvisor rating 4.0/5

WhattyC 17/08/2021 TripAdvisor review

We enjoyed our stay here, the staff were great and very helpful, the rooms needed a bit of a freshen up but otherwise the beds were very comfortable. The restaurant food was great from breakfast through to dinner. The bar staff were lovely and made the best cocktails

Hi WhattyC Thank you for provide feedback on your recent stay. We have been putting a lot of work into our food and drinks so it is wonderful to see the positive comments and i have already shared with the team for recognition of their service. Hopefully we'll see you again soon. Chris

Darwin stay

TripAdvisor rating 3.0/5

dplayford 12/08/2021 TripAdvisor review

Overall a nice hotel, rooms comfortable, however the phone did not work and the safe would not lock. Over our 3 night stay not one staff member followed this up even though we reminded front desk every day. Appeared to me they were short staffed. Staff were all very nice. A little disappointed in the service as a gold member - did not receive the gold level benefits-staff member cited a system issue. Location of the hotel is great-easy walk into CBD.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Couldn't have been more disappointed

TripAdvisor rating 1.0/5

geoffr54 08/08/2021 TripAdvisor review

First appearance is quite impressive but didn't take long to disappoint. Toilet seat was not fitted properly and half fell off; this should have been detected by last cleaner and fixed. I had to fix it myself as no maintenance person was available. Cupboard door on mini fridge had been removed with hinges still present. No water in the room and no room service to provide same when requested. Most staff acted like we were an inconvenience to their day (one receptionist was very friendly and helpful). Shower in a bath with a curtain is not what you expect for the room rate paid for a mini suite.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. It is certainly my expectation that staff would follow up all guest requests particularly around maintenance. Next time in Darwin, i trust you will find suitable accommodation. Sincerely,

Over priced and run down

TripAdvisor rating 1.0/5

V2552DTmike Business - 31/07/2021 TripAdvisor review

Paint peeling off of doors, broken toilet in the room. I stayed here in the early 90's, I don't think anything but the branding has been changed since then. I had another night booked for my next trip to Darwin in October, I've now cancelled that.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I am incredibly disappointed that your own experience has caused you to cancel a future trip. This has been shared with the team for reflection and to consider how we lost an opportunity to create a great guest experience.. Sincerely,

Novotel Darwin CBD

TripAdvisor rating 5.0/5

gayle s 20/07/2021 TripAdvisor review

I stayed at the this hotel for 6 days. I was extremely happy with every aspect of this hotel. All of the staff were so wonderful, friendly and helpful. The staff from the reception, Bar, Dining, Breakfast Room and the cleaning staff were all brilliant. The meals were of a very high standard. I would highly recommend this hotel when staying in Darwin.

Great central location in Darwin

Customer review rating 5.0/5

Anonymous Couples - 22/06/2021 Confirmed reviews ALL

We enjoyed a great week in Darwin. We had to postpone from last year and were happy we could visit Darwin.

Dear STEPHEN G., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

perfect location

Customer review rating 4.5/5

Camilo V. Solo - 09/06/2021 Confirmed reviews ALL

Pleasant experience.

Dear Camilo V. We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Good location and good for transit stay.

Customer review rating 3.5/5

Bryan P. Couples - 09/06/2021 Confirmed reviews ALL

Clean and comfortable. Pleasant staff. Decor a bit in need of renovation.

Dear Bryan P., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have undertaken many tasks including refreshing our rooms, attending to any maintenance, re-opening our bar and restaurants and implementing new menus. While i wish all this could be done immediately, the team and i are working as fast as we can to improve the product and service. We have completed approx 75% of our room to date. We know we are better, hopefully if in Darwin you consider giving us another chance in the future. I know this information doesn't improve your experience with us, however i am certainly committed, as are our owners and Accor to improving our product and offering. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Dunn Duty Manager Novotel Darwin CBD T. 08… E. fo…

Well located

Customer review rating 3.0/5

Wendy M. Friends - 08/06/2021 Confirmed reviews ALL

I felt that the Novatel Darwin was not up the the standard expected of this hotel. I felt it was "very tired" - the carpets did not smell fresh, the bathroom was a "little ordinary" we had requested a twin room, but was offered an upgrade, however this was not a twin room, they them allocated another room, which was comfortable, but not to usual standard - no complimentary bottled water (or any bottled water) in the room. The atrium needed tidying up, - overall probably could do with a coat of fresh paint in the hallways and I think the carpets could do with more frequent shampooing. The food was "average" but the staff made it enjoyable Overall - felt it was just a "little tired" - Seems like when I choose Novatel ie in my London stay a couple of heats ago, and in Darwin a little disappointed

Dear WENDY M., Thank you for taking the time to tell us about your experience at the Novotel Darwin CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have undertaken many tasks including refreshing our rooms, attending to any maintenance, re-opening our bar and restaurants and implementing new menus. We have completed approx. 75% of our room to date. We know we are better, hopefully if in Darwin you consider giving us another chance in the future. I have noted your feedback about the carpets & have shared your feedback with our Head housekeeper. We are providing complimentary bottles of water to our Accor members Iam sorry that you didn't get them. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roshit Manmohan Front Office Manager Novotel Darwin CBD T. 08… E. fo…

Dirty hotel

Customer review rating 0.5/5

Lisa Y. Couples - 08/06/2021 Confirmed reviews ALL

Very disappointing stay, would strongly advice people to stay elsewhere

Dear Lisa, Thank you for taking the time to tell us about your experience at the Novotel Darwin CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have received another feedback via Simon McGrath and will liaise through that channel. Sincerely, Chris Naylor General Manager Novotel Darwin CBD

central location

Customer review rating 2.0/5

Jefford Couples - 08/06/2021 Confirmed reviews ALL

Average accommodation Hotel needs cleaning. Carpet in front of our room had a large hole in it, off putting on arrival. Air conditioning was noisy and making clicking noises. We notified reception however nothing was done about it. Air conditioning unit was filthy - WH&S issue. Breakfast menu was average and limited. As we were leaving early due to flight time, we were advised by reception we were only entitled to a limited breakfast (we booked full breakfasts through Flight Centre). Laundry was adequate

Good location

Customer review rating 3.5/5

Anonymous Solo - 07/06/2021 Confirmed reviews ALL

The rooms and hotel is clean, though quite "tired" and dated.

Dear Lyn M., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Over April and May, we have completed about 75% of a complete refresh. This includes painting, lighting, AC servicing, and other general repairs as required. We have now opened the bar and restaurant daily for lunch and dinner in addition to breakfast. We are also replacing all bar furniture and implementing new menus across our bar and restaurant facilities. I know this information doesn't improve your experience with us, however i am certainly committed, as are our owners and Accor to improving our product and offering. We know we are better, hopefully if in Darwin you consider giving us another chance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roshit Manmohan Front Office Manager Novotel Darwin CBD T. 08… E. fo…

Staff good, but would stay elsewhere next time

Customer review rating 4.0/5

Glenn H. Couples - 07/06/2021 Confirmed reviews ALL

help from staff was excellent, especially the lady in the restarant. I felt it was a tired hotel, carpets looked unclean. The outside swimming pool was a joke. Look, we enjoyed our stay but we wont be back, would definately go elsewhere.

Dear Glenn H., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have asked our housekeeping manager to review our linen supply. We have undertaken many tasks including refreshing our rooms, attending to any maintenance, re-opening our bar and restaurants and implementing new menus. While i wish all this could be done immediately, the team and i are working as fast as we can to improve the product and service. We have completed approx 75% of our room to date. We know we are better, hopefully if in Darwin you consider giving us another chance in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roshit Manmohan Front Office Manager Novotel Darwin CBD T. 08… E. fo…

Good location, getting a little tired

Customer review rating 3.0/5

Peter H. Business - 07/06/2021 Confirmed reviews ALL

Excellent location close to the heart of Darwin and easy to get everywhere. Warm welcome, good staff, but rooms are becoming very tired - bathrooms look 30 years old, A/C very noisy, but comfortable bed.

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