Novotel Brisbane Hotel 4 stars

Customer review rating 4.3/5 19,261 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Brisbane
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+ 22 Services

Hotel extras

  • Central and Riverside under 10-minutes' walk

  • WiFi, work space, iPod® dock, plug-in TV

  • Leafy rooftop pool, fitness centre, sauna

  • Snacks and drinks till late in the stylish bar

  • Airy, flexible spaces for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Business centre
Information message

Hotel location

Novotel Brisbane

200 Creek Street
4000
brisbane
australia

Tel: +61733093309

Fax: (+61)7/33093335

Check-in from 14h00

Check out up to 11h00

  • CREEK STREET :  WARREGO HW (S4) ROMA STREET

  • CREEK STREET. :  PACIFIC HW (F3) ROMA STREET

  • CREEK STREET.. :  BRUCE HWY 1 ROMA STREET

  • CENTRAL STATION :  ALL CENTRAL STATION

  • By plane

    BRISBANE DOMESTIC At 16km / 10 miles

  • By plane

    BRISBANE INTERNATIONAL AIRPORT At 15km / 9.32 miles

  • By boat

    EAGLE STREET PIER At 0.05km / 0.03 miles

  • By helicopter

    BRISBANE AIRPORT At 16km / 10 miles

  • By car

    BRUCE HIGHWAY At 8km / 5 miles

  • By car

    CUNNINGHAM HIGHWAY At 30km / 18.75 miles

  • By car

    Pacific Motorway M3 At 2km / 1.25 miles

  • By car

    SOUTH EASTERN FREEWAY At 2km / 1.25 miles

  • By train

    CENTRAL STATION At 0.2km / 0.12 miles

GPS :-27.463659, 153.027241

Companies

  • BHP 1.0 km / 0.62 mi
  • SUNCORP METWAY BANK 0.1 km / 0.06 mi
Companies

Your meetings and events

Committed to providing exceptional conference facilities and the best in personalised service, Novotel Brisbane is the ideal choice of venue for meetings, conferences and events in Brisbane. With the ability to offer more than just the standard boardroommeeting, this Brisbane conference centre can offer tailored packages and events that really stand out. Guests organising an event at the hotel could choose to hold a conference on the striking Restaurant terrace, or even arrange an exclusive meeting in the kitchen, allowing attendees to see how a working kitchen really operates. A range of pre-function areas and modern conferencing facilities are available, and a dedicated Conference and Events team is on hand to assist with all organisation and planning.

12 

meeting rooms

From 1 to 350 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • Airconditioned meeting room

  • WIFI access

  • Slide projector

  • Video equipment

  • Overhead projector

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Providing a peaceful space that is designed for natural living, each of the 296 guest rooms and suites at Novotel Brisbane is a joy to retire to at the end of a long day. Guests searching for hotels in Brisbane can enjoy spacious accommodation and a wide range of convenient features, which include a work desk, broadband and Wi-Fi internet access, an iPod docking station, a flat screen TV with movies and a complimentary in-room yoga channel, a minibar, air conditioning, and a modern well-appointed ensuite.

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Premier Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Premier Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Premier Room 1 King Bed and Balcony

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe
Rooms

Our restaurants and bars

TWO DONKEYS

Type of cuisine: Cafe

This contemporary cafe offers a selection of gourmet sandwiches, savoury pastries, salads, daily specials, coffees and beverages together with a selection of cakes and biscuits. Indoor and alfresco seating or alternatively take away.

Lunch

06:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE PANTRY

Type of cuisine: International

The Pantry, Novotel Brisbane's main on-site eatery, sourcing from a range of local & sustainably produced ingredients. Our fresh, seasonally inspired dishes incorporate ingredients freshly picked from our very own rooftop garden.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR BY NOVOTEL BRISBANE

Non contractual photo

Unwind at the stylish GourmetBar - the perfect space for socialisation and relaxation. Enjoy à la carte breakfast, lunch, dinner and specialty drinks. GourmetBar delivers signature tastes and authentic cuisines with a unique twist on the classics.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Brisbane

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

19,261 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,918 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great staff and lovely room

Customer review rating 4.3/5

Anonymous Families - 07/09/2020 Confirmed reviews ALL

The room 1319 was excellent. The staff were wonderful. We were in lockdown. The food was hit and miss which was disappointing. The breakfast were good. Lunches in the main poor. A great deal of rice and pasta was added to meals to bulk them out and the proportions for my husband were small. I finished up eating an apple or banana for dinner. What was on the menu was not always delivered.One day instead of receiving Vietnamese rolls I got a Small salad with eight pieces of lightly coated penne pasta and on the same day got gnocchi with a light coatinG of basil pesto again. The menu is unimaginative and it is obvious they are under budget restraints as if the salad had pumpkin in it or carrot there was very little of it. Plus meals were bulked out with commercial rice puddings or food bars. The staff were wonderful and nothing was too much trouble. The room was very good.

well done

Customer review rating 4.3/5

Jenny C. Friends - 02/09/2020 Confirmed reviews ALL

we were transferred to the Pullman but every thing was done very smoothly thanks so anything i put for the rest of survey will not be relevant

Clean and comfortable room

Customer review rating 4.3/5

Tracey W. Families - 30/08/2020 Confirmed reviews ALL

Overall a very good experience. When booking we were upgraded which was very nice. Everyone was polite and was certainly clean.

Novotel Brisbane need to make it clear nothing is open and the cafe isn’t open on weekends

Customer review rating 4.3/5

Matt T. Couples - 30/08/2020 Confirmed reviews ALL

Staff were very helpful but the hotel left a lot to be desired. The pool area is a safety hazard.

Not happy

Customer review rating 4.3/5

Yasmin Families - 30/08/2020 Confirmed reviews ALL

It was awful I asked for a room with a view plus upgraded to premium room which It didnt feel at all We had two towel to two people ao not even a towel for your hair The ceiling leaked at 10pm so we had to call reception to come up who just put towels on the floor so we didnt slip plus air con stayed on 24 and was quite hot by the morning i hated every minute of the stay plus the foyer near the elevators smelt like wet dog

Customer review rating 4.3/5

Robyn P. Friends - 23/08/2020 Confirmed reviews ALL

Always a pleasure to at Novotel Brisbane

Good stay

Customer review rating 4.3/5

Troy Families - 22/08/2020 Confirmed reviews ALL

Always welcoming and great location. I love the fact that they can accommodate for my over height Ute which other motels cannot.

First time here and we'll be back

Customer review rating 4.3/5

Jane Couples - 22/08/2020 Confirmed reviews ALL

Everything was beautifully clean and Covid plans were really well managed. Our twin room on the 12th floor was delightful with comfortable beds, a lovely city view, a good bathroom and everything we could wish for. Staff were so helpful and friendly. Meals were delivered to our room and were great; loved my breakfast omelette. We'd booked a package that included parking fortunately so that saved us $70 for overnight parking in the city. It was a really good night and we look forward to returning. Many thanks to the lovely staff!

Welcoming staff

Customer review rating 4.3/5

Marg M. Solo - 22/08/2020 Confirmed reviews ALL

I only stayed for one night and given all the COVID restrictions it was still a lovely place to stay. The staff were super helpful. The room was lovely, spacious and very comfortable. Around a 10 minute walk to Eagle Pier it is still conveniently located. Sadly it just felt a bit empty with the restaurant and bar closed.

Handy Location with great staff and service

Customer review rating 4.3/5

Syd O. Couples - 22/08/2020 Confirmed reviews ALL

Staff were excellent, made us feel very welcome and were very helpful and friendly. Room was great, plenty of room, clean and quiet. Location was handy to the city. Price was reasonable.

Good Stay

Customer review rating 4.3/5

Ian F. Couples - 22/08/2020 Confirmed reviews ALL

Good considering the problems you have, with regard to the rules imposed on you by governments.

Yes

Customer review rating 4.3/5

Katerina M. Couples - 18/08/2020 Confirmed reviews ALL

Clean rooms, parking was free which was a pleasant surprise, attention at the check in desk took a long time with no one in attendance at the front. Was told that we could use our Accor discount for room service but on check out told that this did not apply to breakfast. This was disappointing as there is no functioning restaurant.

Dear Katerina M., We very much appreciate your comments regarding your stay at the Novotel Brisbane. Thank you for your loyalty with Accor. I am so sorry that your Accor plus discount was not applied through breakfast. We absolutely do honor Accor plus discounts on room service breakfast whilst our restaurant temporarily closed. I will be accrediting this amount back to your card. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Claire Looser Front Office Manager

Very accommodating and a lovely experience

Customer review rating 4.3/5

Chrissyp Couples - 17/08/2020 Confirmed reviews ALL

Lovely room, yummy room service, accommodating (we had a large van that they allowed us to park on their driveway).

Incredible Service

Customer review rating 4.3/5

Anonymous Families - 16/08/2020 Confirmed reviews ALL

Considering the current times we are in The hotel was immaculately clean - hand sanitiser and social distancing were evident throughout The staff could not be more helpful and polite and friendly Thank you

It was a good stay.

Customer review rating 4.3/5

Justin S. Business - 13/08/2020 Confirmed reviews ALL

I was there for work. It was a shame the bar wasn't open but that's not your fault. The room was very good to stay in. My only dissappointment was to find out when coming out of the car park there was a time limit on the hotel voucher - that cost me $70 in parking I wasn't expecting. A warning of the time limit at checkout or checkin would have been nice.

Made the most of the Situation.

Customer review rating 4.3/5

John W. Couples - 12/08/2020 Confirmed reviews ALL

Disappointed that the Restaurant was not operating COVID-19. The Duty Manager help us out with free parking, and moved us to a new room cause the Air Con was not working in the room we had. I know you advertised that some services were not operating, but I think you should state that the Restaurant would not be open before bookings are made.

Dear John, We very much appreciate your comments regarding your stay at the Novotel Brisbane. Please accept my sincerest apologies that our restaurant is closed and we are hoping to have this open again as soon as possible. I will certainly be passing on your feedback to the relevant management. I am glad that Piotr was able to assist you and we hope that we will be able to welcome you back again once our restaurant is open again. Kindest Regards, Samantha Jackson Duty Manager

Great location. Close to city.

Customer review rating 4.3/5

Anonymous Couples - 11/08/2020 Confirmed reviews ALL

The staff were very friendly and accomodating.

Dear Cheryl, Thank you for sharing your experience from your recent stay with us at Novotel Brisbane. We are so glad that your had a lovely stay and we hope to welcome you back in the near future! Kindest Regards, Samantha Jackson Duty Manager

poor service

Customer review rating 4.3/5

Alan Business - 10/08/2020 Confirmed reviews ALL

stay for 5 days and 4 nights. and only provided with 5 tea bag, 2 towels, 1 set of toiletries and 2 rolls of toilet paper. no room service, was told to prevent covid spread. I have to go buy my own tea, milk, and tissue paper and use wet towels. if you not providing room service at least provide the essential in a bag and leave it outside my room. you expect people who stay 4 nights or longer to use the same amount of consumables as those who just stay one night.

Hi Alan, Thank you for taking the time to tell us about your experience at the Novotel Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we are currently only servicing rooms upon request, to help our guests feel safe at the hotel by limiting the number of people in the rooms. I am sorry if this was not explained to you upon arrival, but we will replenish any tea, coffee and milk that you desire. We also are happy to replace towels for new ones, or do a full service if that is what you are wanting. At no point would we expect our guests to provide these items themselves, and I was a little disappointed that you felt that you had to. I will be following up with the staff on during your stay to make sure that they are clearly explaining this to our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Looser Front Office Manager

Location perfect for our requirements

Customer review rating 4.3/5

Anonymous Families - 10/08/2020 Confirmed reviews ALL

From phone booking to departure couldn’t have been better. Jess took our booking and our request for an adjoining room with a special assist room was no trouble at all. Jess met us on arrival. She remembered my phone call and was extremely welcoming.

Dear Gail, Thank you for your fantastic feedback. It always brings up joy to know that our guests enjoyed their stay with us! I will be sure to pass on your lovely comments to Jess who will greatly appreciate them. We cannot wait to welcome you back to Novotel Brisbane in the future. Kindest Regards, Samantha Jackson Duty Manager

Excellent above expectations

Customer review rating 4.3/5

Anonymous Couples - 10/08/2020 Confirmed reviews ALL

We were upgraded for our loyalty of 30 plus years of membership. It was a wonderful stay. We stay at Novotel in Creek Street whenever we come to Brisbane.

Dear Erica, It is always such a pleasure to welcome you both to Novotel Brisbane. It brings be great joy that you had a lovely stay and I will pas on your kind words to the rest of the team. Ii hope we are able to see you again in the near future! Kindest Regards, Samantha Jackson Duty Manager

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