Mercure Townsville 4 stars

Customer review rating 4.3/5 9,858 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Townsville
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+ 22 Services

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)Paying
  • Babysitting on request
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Townsville

166 Woolcock St
4812
townsville
australia

Tel: +61747594900

Fax: (+61)7/47251384

Check-in from 14h00

Check out up to 11h00

  • By plane

    TOWNSVILLE At 3km / 1.86 miles

  • By boat

    SUNFERRIES At 5km / 3.13 miles

  • By train

    TOWNSVILLE STATION At 4km / 2.5 miles

GPS :-19.2709, 146.786014

Companies

  • FLINDERS MALL COTTERS MARKET 3.0 km / 1.88 mi
  • PURE PLEASURE REEF CRUISE 4.0 km / 2.5 mi
Companies

Your meetings and events

With a superb Townsville location and an extensive range of conference facilities, Mercure Townsville provides the perfect setting for meetings and events in Townsville. As a Townville conference venue, the hotel features three modern boardrooms and fiveflexible function rooms. Accommodating 10 to 12 delegates, the boardrooms are ideal for small training seminars and intimate meetings. The remaining function rooms can be arranged in a variety of layouts to suit each individual event, with banquet, theatre and classroom styles available. Function rooms can also be combined to create larger event spaces such as the Ballroom, which can accommodate up to 300 guests. A range of conferencing tools are available, including projection equipment and WIFI access.

Room descriptions and layouts

10 

meeting rooms

From 1 to 350 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • The hotel offers a total of 8 indoor and 3 outdoor function spaces.

  • Screen

  • Flipchart

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • Syndicate rooms

  • Airconditioned meeting room

  • Unlimited Free WiFi throughout

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Lake View, Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Lake View, Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Premium Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

CELSIUS RESTAURANT

Type of cuisine: International

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CELSIUS BAR

Non contractual photo

Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Townsville

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,858 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,173 reviews

Good stay

Customer review rating 4.3/5

Raymond C. Couples - 14/10/2020 Confirmed reviews ALL

We had a Garden View and it was tranquil and quite, wife said it was lovely stay Overall

Good overnight stay

Customer review rating 4.3/5

Adele K. Families - 14/10/2020 Confirmed reviews ALL

Toilet didn't work in one room on arrival. Duty Manager was prompt and moved my daughter to another room immediately.

Amazing staff

Customer review rating 4.3/5

Maria Families - 13/10/2020 Confirmed reviews ALL

Everytime I've stayed at Mecure Townsville the staff have gone above and beyond. The staff are always helpful, friendly and very approachable. Mecure Townsville is now the only place I'll be choosing to stay at whenever I'm in Townsville.

Staff are great but room was ordinary

Customer review rating 4.3/5

Judy Business - 13/10/2020 Confirmed reviews ALL

The staff were exceptional in all areas in supporting me with the conference room, taking meal/coffee orders. The room was smelly (musty), the fridge did not work. The wardrobe doors have been removed (to fit the bar fridge by the look of it) and there is no long mirror.

Average

Customer review rating 4.3/5

Kelvin M. Business - 13/10/2020 Confirmed reviews ALL

Check in took about 20 minutes Bathroom was not clean Room was full of mosquitoes Food room service was at a level of a poor standard pub meal Breakfast - Bacon was so dry you could not eat I travel lot for work and I would rate this stay as one of the worst. For a Mercure I would have expected better.

Good stay

Customer review rating 4.3/5

Sai &. V. Couples - 13/10/2020 Confirmed reviews ALL

Very clean and staff very helpful

Great location

Customer review rating 4.3/5

Anna V. Friends - 13/10/2020 Confirmed reviews ALL

We found the Mecure to be located in a really great spot as it is quite central to all the places we visited. Was considering staying on the Strand but the location of the Mecure was much more quieter and relaxing. Lovely surrounding gardens and pool area.

10

Customer review rating 4.3/5

Grace K. Families - 13/10/2020 Confirmed reviews ALL

Excellent Service & Food. Very friendly and helpful staff

Good all-rounder

Customer review rating 4.3/5

Bronya G. Families - 12/10/2020 Confirmed reviews ALL

We stay here several time a year for work. The biggest thing it lacks is split bedroom family rooms, without having to buy 2 duel key rooms which makes the stay expensive. We have a family of 5 and would like a bigger family room. We also dined in the restaurant which is normally great but my steak was like rubber to eat, totally un-chewable. The staff where all really great, happy, friendly and professional.

Very Comfortable and affordable

Customer review rating 4.3/5

Elio Q. Business - 12/10/2020 Confirmed reviews ALL

Arrived mid afternoon, prompt check-in, given clear directions to room, room clean, bed comfortable and price very affordable.

Professional, friendly staff.

Customer review rating 4.3/5

Annie L. Families - 12/10/2020 Confirmed reviews ALL

As this appears to be the only space for comment: we have generally been delighted with the evening meal in Celcius restaurant. This visit was the exception. The fish and pork dishes were over done, lacking in vegetables and the presentation of a two star cafe. We were so disappointed, especially as we had a dinner guest, we had breakfast elsewhere.

To me the room had a wet carpet smell and the bed was soft in the middle

Customer review rating 4.3/5

Philip Couples - 10/10/2020 Confirmed reviews ALL

As above

Enjoyed our stay very much.

Customer review rating 4.3/5

Alison. C. Business - 10/10/2020 Confirmed reviews ALL

Staff very friendly couldn’t do enough for us,meals very enjoyable.

Met my expectations

Customer review rating 4.3/5

Anthony C. Business - 10/10/2020 Confirmed reviews ALL

Needed somewhere where there were not going to be any hassles doing a late checkin (i.e. 1am) and somewhere well lit to park a minibus with a luggage trailer overnight. Close to highway. Plus a comfortable bed. Everything as expected

Customer review rating 4.3/5

Anonymous Families - 09/10/2020 Confirmed reviews ALL

Very enjoyable

Needs a few improvements

Customer review rating 4.3/5

Shantelle S. Couples - 09/10/2020 Confirmed reviews ALL

Stayed for my sisters wedding

Love the location

Customer review rating 4.3/5

Lynette Business - 08/10/2020 Confirmed reviews ALL

friendly staff & bed was so comfortable.

Great

Customer review rating 4.3/5

T. Families - 08/10/2020 Confirmed reviews ALL

Every thing we needed

dissapointed with the initial Accor type greetings and offerings. But always enjoy staying at the hotel

Customer review rating 4.3/5

Mark R. Business - 08/10/2020 Confirmed reviews ALL

twice now I've been this year, both times there's very little gratitude or offerings from an Accor gold member perspective. All other places I stay provide more on arrival.

Good stay

Customer review rating 4.3/5

Simone Families - 08/10/2020 Confirmed reviews ALL

We had two rooms, a twin and a family. We put far from each other which made things a bit difficult for us. Besides that, most of the staff were friendly, My children loved the pool and going in between the kids pool and the big pool and the little lake view absolutely amazing to wake up to in the morning

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