Mercure Townsville 4 stars

Customer review rating 4.3/5 9,484 reviews

Mercure Townsville
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+ 22 Services

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Townsville

166 Woolcock St
4812
townsville
australia

Tel: +61747594900

Fax: (+61)7/47251384

Check-in from 14h00

Check out up to 11h00

  • By plane

    TOWNSVILLE At 3km / 1.86 miles

  • By boat

    SUNFERRIES At 5km / 3.13 miles

  • By train

    TOWNSVILLE STATION At 4km / 2.5 miles

GPS :-19.2709, 146.786014

Companies

  • FLINDERS MALL COTTERS MARKET 3.0 km / 1.88 mi
  • PURE PLEASURE REEF CRUISE 4.0 km / 2.5 mi
Companies

Your meetings and events

With a superb Townsville location and an extensive range of conference facilities, Mercure Townsville provides the perfect setting for meetings and events in Townsville. As a Townville conference venue, the hotel features three modern boardrooms and fiveflexible function rooms. Accommodating 10 to 12 delegates, the boardrooms are ideal for small training seminars and intimate meetings. The remaining function rooms can be arranged in a variety of layouts to suit each individual event, with banquet, theatre and classroom styles available. Function rooms can also be combined to create larger event spaces such as the Ballroom, which can accommodate up to 300 guests. A range of conferencing tools are available, including projection equipment and WIFI access.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • The hotel offers a total of 8 indoor and 3 outdoor function spaces.

  • Screen

  • Flipchart

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • Syndicate rooms

  • Airconditioned meeting room

  • Unlimited Free WiFi throughout

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Lake side, Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Lake side, Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Premium Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

CELSIUS RESTAURANT

Type of cuisine: International

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CELSIUS BAR

Non contractual photo

Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Townsville

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,484 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,160 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Short stay

Customer review rating 4.3/5

Charlie Couples - 28/06/2020 Confirmed reviews ALL

As usual quite happy with accommodation. Found no exhaust in bathroom steaming room up not good.

Excellent experience

Customer review rating 4.3/5

Tonya B. Families - 27/06/2020 Confirmed reviews ALL

My booking was not for the correct night but that was no trouble for Donny. He changed it easily and upgraded me! Excellent service from start to finish.

Excellent from start to finish

Customer review rating 4.3/5

Cameron Families - 26/06/2020 Confirmed reviews ALL

My one night stay was great from being wished happy birthday on arrival to checkout. Great location to enable my journey to keep going.

Great Stay

Customer review rating 4.3/5

Kerry C. Couples - 25/06/2020 Confirmed reviews ALL

The reception staff and Dinning room staff did an excellent job, very friendly and helpful.

Average

Customer review rating 4.3/5

Chris E. Business - 25/06/2020 Confirmed reviews ALL

Despite the staff being attentive, I was surprised of the overall lack of quality I have come to expect from the group. What is it with the cats??

Very well located shopping centre close to hotel

Customer review rating 4.3/5

Rodney B. Solo - 25/06/2020 Confirmed reviews ALL

Very clean place food is great with great choices even in lock down staff are very friendly and always please to help can’t recommend highly enough. Well done Mercure hotel

Great to be back

Customer review rating 4.3/5

James M. Friends - 23/06/2020 Confirmed reviews ALL

Its been a challenging 4 months and its great to see life going to back to what we had known it to be. I decided that it was time we took a mini break to unwind for a couple of days with good friends. We stayed two nights in Townsville before heading over to Magnetic Island for two nights. It was great to be back and see the Mercure up and running again. Its a great location and the staff are fantastic. Thank you to Nikola and her team taking care of us and we will definitely be back!

Quick get away

Customer review rating 4.3/5

Aaron Couples - 23/06/2020 Confirmed reviews ALL

Have stayed many times, was very different this time due to covid restrictions. The staff made us feel very welcome as always, it was very relaxing due to being so quiet.

Great stay!

Customer review rating 4.3/5

Anonymous Families - 23/06/2020 Confirmed reviews ALL

Very impressed - wonderful staff, great place to stay. I would highly recommend it.

A very pleasant stay

TripAdvisor rating 4.0/5

WallyM99 23/06/2020 TripAdvisor review

The deluxe balcony room was comfortable, spacious with a magnificant view over the lakes area. Sitting on the balcony at sunset with a drink or breakfast with the sun rising over the lake were both very enjoyable experiences.

Dear WallyM99, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day and lovely to hear you took full advantage of your deluxe balcony room while staying with us. I will be certain to pass on your wonderful feedback to our whole team. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nikola Murphy Rooms Division Manager

Yes a great location

Customer review rating 4.3/5

B B. Families - 22/06/2020 Confirmed reviews ALL

Hotel was very comfortable the menu was good but as I don’t eat meat there wasn’t a lot of choices but it was still good

The Perfect Stay

Customer review rating 4.3/5

Sean H. Solo - 22/06/2020 Confirmed reviews ALL

The staff was warm welcoming and perfect. There is nothing I can fault about my stay. This was truly perfect and hopefully will see the team in near future. 10/10

Covid Stay

Customer review rating 4.3/5

Byron Business - 22/06/2020 Confirmed reviews ALL

During covid the staff where fantastic but found the quality of the food went down. Went from great salads and meats to rice and noodles every night. Can say though that the Mercure was fantastic though for accomodating the needs of myself during the stay.

Good stay

Customer review rating 4.3/5

Sharyn Business - 22/06/2020 Confirmed reviews ALL

Efficient and comfortable

Great customer service, good food and a pleasant ambience

Customer review rating 4.3/5

Cathy S. Couples - 22/06/2020 Confirmed reviews ALL

The customer service is fabulous, all staff are friendly and engaging. The food at Celsius is delicious, and well worth the price point. These are topped off by the lovely location overlooking the lake, which gives the whole place a relaxed atmosphere.

Safe, enjoyable stay.

Customer review rating 4.3/5

Anonymous Friends - 22/06/2020 Confirmed reviews ALL

It was wonderful to reconnect with friends at the restaurant and enjoy a safe night’s stay in a balcony room.

Great stay

Customer review rating 4.3/5

Vivien S. Couples - 21/06/2020 Confirmed reviews ALL

It was a great stay, great service, and great dining. Our personal issue was that we had to park too far from our room, and we both had serious knee issues, myself in particular. Getting to our room was a painful experience.

great place to stay

Customer review rating 4.3/5

Kirt R. Business - 21/06/2020 Confirmed reviews ALL

very good

Family Get away break

Customer review rating 4.3/5

David J. Families - 21/06/2020 Confirmed reviews ALL

We were quite impressed with the place but the double bed was very hard. Dinner was beautiful and a shame we could not sit out on the deck where there were spare tables... staff were very friendly and helpful . Air con very loud throughout the night.

Great Stay

Customer review rating 4.3/5

Claudine Families - 21/06/2020 Confirmed reviews ALL

This was the first time I have taken my son there. He thought is was very flash, loved the pool, bed was comfy and he liked how our name was up on the Television. I am there many times for work and it has all of the creature comforts like home.

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