Hotel - Mercure Townsville
Mercure Hotel Mercure Hotel

Mercure Townsville

4.0/5 1,130 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information


Leisure and activities


  • Breakfast

Business services

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Hotel location

Companies and event centres nearby



Congress centre


Exhibition centre


Your meetings and events

With a superb Townsville location and an extensive range of conference facilities, Mercure Townsville provides the perfect setting for meetings and events in Townsville. As a Townville conference venue, the hotel features three modern boardrooms and fiveflexible function rooms. Accommodating 10 to 12 delegates, the boardrooms are ideal for small training seminars and intimate meetings. The remaining function rooms can be arranged in a variety of layouts to suit each individual event, with banquet, theatre and classroom styles available. Function rooms can also be combined to create larger event spaces such as the Ballroom, which can accommodate up to 300 guests. A range of conferencing tools are available, including projection equipment and WIFI access.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARDROOM 1 18 m2 2 m 20 0 12 0 0
BOARDROOM 2 24 m2 2 m 20 0 14 0 0
BOARDROOM 3 24 m2 2 m 20 0 14 0 0
TINAROO ROOM 78 m2 2 m 40 24 40 18 30
EACHAM ROOM 104 m2 2 m 70 30 25 45 50
PLANTATION ROOM 140 m2 3 m 100 30 30 48 80
BURDEKIN ROOM 144 m2 0 m 120 30 71 60 80
CRYSTAL ROOM 154 m2 3 m 150 35 71 75 80
LAKES ROOM (EACHAM & TINAROO) 176 m2 2 m 120 50 50 65 80
BALL ROOM (BURDEKIN & CRYSTAL) 302 m2 3 m 350 70 60 150 200
    • The hotel offers a total of 8 indoor and 3 outdoor function spaces.
    • Screen
    • Flipchart
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • Syndicate rooms
    • Airconditioned meeting room
    • Unlimited Free WiFi throughout
    • Fine Cuisine
    • Wedding ceremony
    • Wedding co-ordinator

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this modern Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

  • 162 rooms
  • 162 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 8 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Iron in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 ALL Rating 8,902 reviews

Our guest reviews for
Mercure Townsville

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,130 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Business - 28/11/2019 Confirmed reviews ALL

The room was very comfortable. The dining experience was very good. The airconditioner in the room that I was staying in was blowing rubbish all over the end of the bed. Reception was advised on checkout. The toilet was not cleaned properly.

Pauline Business - 27/11/2019 Confirmed reviews ALL

Staff were pleasant and helpful at all times. I have stayed there on previous occasions. The surroundings and area are very welcoming.

Anonymous Families - 27/11/2019 Confirmed reviews ALL
« Fabulous because of your staff »

Our experience was very good. We had breakfast and dinner at your restaurant each day and your staff in this area are exceptional.

Wilma Families - 27/11/2019 Confirmed reviews ALL
« Great hotel »

Have stayed here numerous times and will continue to do so as I have family and friends living in Townsville. Love the convenience of the hotel, the deck and restaurant.

Steve Business - 26/11/2019 Confirmed reviews ALL
« Not what i expect from the Mecure »

There was a stuff up by the booking agency that I have to book through (2 rooms booked in my name) I had called the hotel and informed them they may get this and it was suppose to be put on my file that only 1 room would be needed, however when I checked they wanted to change me for the 2 rooms. also I mentioned the $1 breakfast offer but besides not getting it last month when I was up, I was informed this offer was no longer valid.

D. S. Families - 26/11/2019 Confirmed reviews ALL
« It’s always about staff and they were extremely helpful »

It was a special occasion for our family and staff made it extra special nothing was too much trouble

Michael B. Families - 26/11/2019 Confirmed reviews ALL
« Stay very good, booking process frustrating »

I booked by phone and confirmed my agreed rate which includes breakfast. My wife went to pay and collect key and was told it couldn't include breakfast and was charged extra. We made a separate trip to the hotel to get a refund. Your booking system need to have all of the agreed details in it. If a customer has a special rate available to them then that should be connected to their name without having to explain it each time.

Anonymous Families - 26/11/2019 Confirmed reviews ALL
« Tired »

Our room wasn’t cleaned to the standard of a Mercure and here was a really bad smell that wasn’t pleasant at all.

Richard C. Couples - 26/11/2019 Confirmed reviews ALL
« Adequate »

Good points and bad. We were a little bit disappointed when checking in to our room that there was a slightly musty smell to the room. Having worked in other Accor properties it didn’t seem to live up to the 4 1/2 stars it is awarded. During dinner in the restaurant my partners plate was cleared whilst I was still eating and I had barely eaten my last mouthful before my plate had been whisked away. Only small things but nether the less would have expected slightly more from an Accor property. However, we were pleased with the early check in, the pool amenities and reception staff. We will be staying in the Sofitel in Brisbane in December and looking forward to it.

Penny Couples - 26/11/2019 Confirmed reviews ALL
« Peaceful »

Enjoyable, relaxing

Ross B. Families - 26/11/2019 Confirmed reviews ALL
« Short stay »

Great service, staff were friendly and helpful.

Paul N. Business - 25/11/2019 Confirmed reviews ALL
« My favourite motel »

Made my business trip feel like a holiday

Jim D. Couples - 25/11/2019 Confirmed reviews ALL
« Exceptional »

We loved arriving at the Mecure. A slight hiccup with our room allocation took a few hours to sort itself out but it really didn’t bother us. Siobhan in the restaurant was outstanding as she doted on my partner for her birthday. I was very impressed and pleased. Chris, Siobhan’s offsides was also very good. Once our room issue was sorted we had some complimentary drinks delivered to our room. An advantage of being ‘Gold’. Very happy with our room service as the ladies did an excellent job each day. Breakfast in the Celsius restaurant was the best, not because of the, which was very good but mainly because of Marrame (?) she is a gem. A gorgeous welcoming smile, a lovely personality and a beautiful young woman. I would return to Townsville just to enjoy her skills at making people feel welcome and important. She is a standout and we both complimented her. The location of the Mecure was good, parking is easy, access is easy, the pool relaxing and the whole atmosphere so inviting. The meals were 10/10 on our first night and perhaps 7/10 on the next. We would certainly stay at the Townsville Mecure without hesitation because of Marrame and Siobhan. They are exceptional staff and we really appreciated both of them.

Gordon Couples - 25/11/2019 Confirmed reviews ALL
« Friendly staff, easy check in/out, close to town. »

As always it was great, great staff, great location, great rooms.

Roy A. Families - 25/11/2019 Confirmed reviews ALL
« A very pleasant short holiday »

We were very happy with our stay at the Mercure. There was one minor fault with the toilet cistern but this was fixed very promptly. Food was excellent.

E J. C. Business - 25/11/2019 Confirmed reviews ALL
« Welcoming, relaxing, and perfectly suited to my needs. »

Everyone was pleasant and caring, knowledgeable without being patronising or pushy. Exactly what I needed. I loved the welcome on the TV screen! I did find the video on demand rather expensive for one person not sharing the experience with a partner or a family, but then again, none of the titles were really appealing to me. I loved the quietness of the room compared to the noise and loud music in the restaurant area. Again, I was in town for a purpose (business does not quite describe it, but I was on a quick mission by myself to tie up some personal affairs), so it did not greatly matter. Everything was clean. A couple of cookies next to the kettle would have been nice, but truly - no complaints. I would definitely recommend. In the section below, I might suggest add "other".

Suzanne C. Couples - 24/11/2019 Confirmed reviews ALL

Great.. clean not enough smoking areas close to room. A table and chairs outside the room. We love to sit outside not just be cooped up in a hotel room.

Christine F. D. Couples - 24/11/2019 Confirmed reviews ALL
« we Had a great stay »

The rooms were spacious and the beds comfortable. The staff were very friendly and happy to assist.

L. Business - 24/11/2019 Confirmed reviews ALL
« Great, friendly service. »

I received fantastic service from beginning to end of my stay at the Mercure. Fantastic hospitality, probable the best I've experienced in a while, and I travel for work.

Anonymous Families - 24/11/2019 Confirmed reviews ALL
« A sad stay because of a sick relative. »

Mercure Townsville is the best. The polite, friendly,,professional and caring staff are second to none. Thank you.

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