Mercure Townsville 4 stars

Customer review rating 4.3/5 10,556 reviews

ALLSAFE approved hotel

Mercure Townsville
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+ 22 Services

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (nearby)Paying
  • Babysitting on request
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Townsville

166 Woolcock St
4812 townsville
australia

Tel: +61747594900

Fax: (+61)7/47251384

Check-in from 14h00

Check out up to 11h00

  • By plane

    TOWNSVILLE At 3km / 1.86 miles

  • By boat

    SUNFERRIES At 5km / 3.13 miles

  • By train

    TOWNSVILLE STATION At 4km / 2.5 miles

GPS :-19.2709, 146.786014

Companies

  • FLINDERS MALL COTTERS MARKET 3.0 km / 1.88 mi
  • PURE PLEASURE REEF CRUISE 4.0 km / 2.5 mi
Companies

Your meetings and events

With a superb Townsville location and an extensive range of conference facilities, Mercure Townsville provides the perfect setting for meetings and events in Townsville. As a Townville conference venue, the hotel features three modern boardrooms and fiveflexible function rooms. Accommodating 10 to 12 delegates, the boardrooms are ideal for small training seminars and intimate meetings. The remaining function rooms can be arranged in a variety of layouts to suit each individual event, with banquet, theatre and classroom styles available. Function rooms can also be combined to create larger event spaces such as the Ballroom, which can accommodate up to 300 guests. A range of conferencing tools are available, including projection equipment and WIFI access.

Room descriptions and layouts

10 

meeting rooms

From 1 to 350 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • The hotel offers a total of 8 indoor and 3 outdoor function spaces.

  • Screen

  • Flipchart

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • Syndicate rooms

  • Airconditioned meeting room

  • Unlimited Free WiFi throughout

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Lake View, Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Lake View, Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Premium Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

CELSIUS RESTAURANT

Type of cuisine: International

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Menu (PDF) Cocktail menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CELSIUS BAR

Non contractual photo

Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Townsville

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,556 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,194 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Well located

Customer review rating 4.0/5

Tracey Families - 12/04/2021 Confirmed reviews ALL

Nice stay

"Good stay"

Customer review rating 4.5/5

Cora W. Couples - 12/04/2021 Confirmed reviews ALL

Friendly customer service

Good stay, well looked after

Customer review rating 5.0/5

Robert J. N. Couples - 12/04/2021 Confirmed reviews ALL

Overall very good service expecially front desk and restaurant. Especially Stacey and Faith

Good location

Customer review rating 4.0/5

Diane F. Families - 11/04/2021 Confirmed reviews ALL

Our stay was very pleasant some rooms could do with some cosmetic work

Great pool

Customer review rating 3.5/5

Mr. B. L. Business - 11/04/2021 Confirmed reviews ALL

Breakfast hot food was cold and overcooked unfortunately, dinner was nice however. The power went out to the whole hotel for a number of hours without any advice or information to hotel guests which was disappointing.

Disappointed

Customer review rating 2.5/5

Emma Couples - 11/04/2021 Confirmed reviews ALL

Unfortunately we arrived to a dirty run down motel room. Our toiletries had marks all on them, carpets were stained, walls filthy and bugs apparent.

well located for my daily work destination

Customer review rating 5.0/5

Anonymous Business - 11/04/2021 Confirmed reviews ALL

great stay, restaurant staff very friendly and helpful

Clean and comfortable

Customer review rating 2.5/5

Jan Friends - 11/04/2021 Confirmed reviews ALL

Staff helpful and friendly, rooms clean and beds comfortable. But unfortunately the noise from the outside AirCon motor units was unbearable and led to two almost sleepless nights. We had two rooms and both were bad. Staff offered a room change but the rooms were just as noisy. I'm an Accor member but I won't be staying here again.

The resort is looking tired and needs a lot of maintenance or a renovation. Also too far away to walk to restaurants etc

Customer review rating 3.0/5

Ken S. Solo - 10/04/2021 Confirmed reviews ALL

As above but the staff and service were excellent

Good location and always a wonderful visit

Customer review rating 5.0/5

Tom Business - 10/04/2021 Confirmed reviews ALL

The location is great for where I need to be and the resort style makes a business visit seem less official. Clean and tidy and good value for money also.

Always welcome

Customer review rating 5.0/5

Simon B. Business - 10/04/2021 Confirmed reviews ALL

Great rooms

Location and staff excellent, not co.fortable

Customer review rating 2.0/5

D. Couples - 10/04/2021 Confirmed reviews ALL

Tiny ants all round our room, maybe due to weather. Bed was hard and made noises anytime someone moved. Needs new mattresses OR offer some plush mattress toppers.

well located & a good stay, nice & quiet

Customer review rating 4.0/5

Wendy M. Solo - 09/04/2021 Confirmed reviews ALL

I arrived in the morning, as I had advised prior & I was very pleased to be able to have access to my room straight away. Very thoughtful & most appreciated, as I was feeling the heat & had been travelling for a few hours.

Customer review rating 3.0/5

Anonymous Couples - 09/04/2021 Confirmed reviews ALL

We found the room to be a bit on the dirty/old side. There was no hanging for full length items.

Good

Customer review rating 5.0/5

Clara D. Families - 08/04/2021 Confirmed reviews ALL

Very good

Average stay

Customer review rating 3.0/5

Anonymous Families - 08/04/2021 Confirmed reviews ALL

Staff were great, very friendly! Room was not well cleaned and very dated.

Great friendly environment

Customer review rating 4.0/5

Patrick T. Business - 07/04/2021 Confirmed reviews ALL

Overall was a great stay. Enjoyed the stay Only one issue, the WiFi was not available in the room on the second day.

Nice pools.

Customer review rating 2.5/5

Brett Families - 07/04/2021 Confirmed reviews ALL

We stayed in room 278. This hotel wAs recommended by family but room was smaller and more outdated than we thought. Unfortunately we had to ask reception for flu spray due to the constant amount of ants in the bathroom and bedroom area and the exhaust fan in the bathroom did not work.

Excellent

TripAdvisor rating 4.0/5

notgreynomad Business - 02/04/2021 TripAdvisor review

Location is very handy to most of Townsville. The rooms are large and very comfortable if staying more than just overnight. Parking and access is easy. The restaurant provides good quality meals in a relaxed tropical setting. Nice appropriate music playing in the background The pool area is very resort like BUT the best part really is the staff they are very very good. very welcoming but very professional as well.

A relaxing couple of days

TripAdvisor rating 5.0/5

JASTOWNSVILLE 09/03/2021 TripAdvisor review

Our room was clean with a nice decor. Bed was comfortable, but a choice of pillows would have made our sleep better. Staff were friendly and helpful at reception and in the restaurant/bar area. We dined in Celcius restaurant for dinner and breakfast whilst there. Although the menu was not extensive due to Covid restrictions, our meals were well cooked and nicely presented. We had a very enjoyable time.

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