Novotel Senart Golf de Greenparc Hotel 4 stars

Room My room had it best time far behind it. Airco did not work (it did work according the staff but my room could not go below 25... had the 2 airco’s on full blast the hole time). The coach was patched. Burn hole in the carpet. Wall had dirty stripes on them. It’s too bad I can’t upload the photos.. they explain it well. Mini bar was empty and coffee was not there (should have been included). No soap in my room to wash my hands (hey guys, COVID!). Staff And any question to the staff they left me with a feeling of being an whiner. Now it’s fine if the staff don’t speak English, I don’t speak French.. but at least try to understand me and don’t give me an unwelcome feeling at the bar. Signage about COVID is in French only, what I don’t understand for a big hotel chain. If you ask you staff to ware face masks, they should have them on their face not chin. I had diner 2x, one simple dish was okay.. second the taste was super, but the meat was so though. I could not get it down (and I don’t expect that in France). I had huge digestive problems, but not sure it came from the restaurant. The toilet of the restaurant smelt really bad, I think from the rubber hose out the ceiling? Towels where every time empty on the toilet (did not dare to ask to the staff in English). So my tips for you 1. Sleep in your own hotel, you’ll notice a lot of little things in the room you should fix. 2. Update the rooms 3. Try to understand gastronomy 4. Let even the non-French guys feel welcome 5. Get the bar staff on a bar training, so they know what to serve and how to serve it. 6. Let people feel welcome, we are away from home.. you can make that not a bad thing 7. I’m a platinum member, some appreciation should have been nice. All in all it was a really bad hotel experience... I hope I don’t have to go back there... but for my next stay I checked the other Novotel and mercure are already full

I had made my booking online. Had prepayed everything one week in advance. I had requested a quiet room away from Lifts and Service rooms in French and in English, when I made the booking. When I arrived I was given a room directly NEXT to the elevator. My request to change the room allocation was declined by a young girl "sorry, we are fully booked". I could actually see the pile of 8 or 9 keys that had not yet arrived and it would have been very easy to change the room allocation. But the young lady could just not bother. I approached another Check-In lady and complained. She changed my allocation straight away. That was a very bad start. You make everything possible to travel in times of Corona which is not easy and your hotel staff could not care less if you live or die. Besides, the restaurant was always empty (both for Breakfast and for dinner). You were never fully booked, that was a straight lie. Next thing was the restaurant. On the first evening it was ok. Service was done by a black guy who did not really know what he did. Seemed to be a helper (commis de rang) only. The following day I had asked for the Sphaghetti who apparently had been sold out. Excuse me? Spaghetty sold out? How about getting into the car and re-plenishing the stock. If it had been lobster - OK but SPAGHETTI? Sorry, some of your staff are in the wrong business. They dont know what hospitality is all about. The room itself was ok apart from a huge stain on the floor.

nice stay. good room. easy check in check out.

Greeted by a person who barely spoke English and couldn't understand simple questions. Room wasn't prepared to the requested specification. Water tap was broken...

Excellente

The rooms are clean, but the corridor to the rooms (2nd floor), smell bad. Carpets needs a dip wash. The reception at arrival have a risk of having your credit card informations exposed. one receipt had my card info printed in full. Anyone can access it! This must change. On the coffee counter, one lady was talking to us without facing us, practically denied us everything. Her colleagues came, then he served us coffee, very friendly, professional.

Staff was super, room very nice, breakfast great, all good!

sympas

Stayed at the hotel last week for a business trip, the hotel had everything needed. I had food at the restaurant in the evening which was good, breakfast could have done with a bit of a wider selection.

Thanks guys, really liked all the support for my meeting!

See you next time!

Just good surprise as lot of wok improvements as now completed in the lobby.

Very nice welcome even though entrance was being remodeled. Nice room with view on the golf. Great breakfast. Also had forgotten my bag in the dining room. Was put safely at the reception by the personnel.

Good quality for price of room. Clean room, good air conditioning, quiet room, fairly updated decoration except bathroom sink was a little dated. Shower made up for it and was brand new. Nice breakfast choices. Lobby was under construction however no noticeable noise during evening/morning prior to 8:30am. Restaurant on-site with good food in a pinch but slightly higher hotel pricing (not nearly as high as Paris, so not really a huge issue). 5-7€ for glass of wine, 5-6€ for beer, deserts at 6-10€, mains for 17-25€.

Key disappointment was that the booking confirmed we would have a «SUPERIOR ROOM WITH GOLF COURSE VIEW, BALCONY, 1 DOUBLE BED AND 1 DOUBLE SOFA BED ». Our room 114, first floor, looked out to the back, but with absolutely no view of the golf course. Second regret, the bathroom basin could not be closed. Third disappointment, the scrambled eggs were far too heavy and creamy. Finally, the Sunday morning breakfast was very late being fully stocked, we arrived at 07:30; breakfast was supposed to start at 07:00, but we had to still wait for many things.