Novotel London Waterloo Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 13,801 reviews

ALLSAFE approved hotel

Novotel London Waterloo
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+ 22 Services

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Sauna and Hammam to relax after a day of sightseeing

  • An ALLSAFE, Clifton Environmental certified hotel

  • Hotel Bar & Restaurant with international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS london
united kingdom

Fax: (+44)207/7930202

Check-in from 15h00

Check out up to 12h00

  • 507, 77 from Waterloo York Road:  Bus Stop W Lambeth Palace Bus stop (SP)

  • 77, 344, 507, C10, 3:  Lambeth Palace

  • CENTRAL LONDON:  3 LAMBETH BRIDGE

  • VICTORIA STATION:  507 Lambeth Palace

  • WATERLOO STATION:  77 LAMBETH PALACE

  • LAMBETH NORTH STATION:  BAKERLOO LAMBETH NORTH STATION

  • WATERLOO STATION:  NORTHERN LINE WATERLOO

  • WESTMINSTER CIRCLE:  CIRCLE LINE WESTMINSTER

  • WESTMINSTER DISTRICT:  DISTRICT LINE WESTMINSTER

  • WESTMINSTER JUBILEE:  JUBILEE LINE WESTMINSTER

  • By plane

    LONDON CITY AIRPORT At 15km / 9.32 miles

  • By plane

    LONDON GATWICK AIRPORT At 43km / 26.72 miles

  • By plane

    LONDON HEATHROW AIRPORT At 30km / 18.64 miles

  • By train

    LONDON ST PANCRAS At 2.8km / 1.74 miles

  • By train

    WATERLOO At 1.5km / 0.93 miles

  • By train

    WATERLOO INTERNATIONAL At 1km / 0.62 miles

GPS:51.494861, -0.118287

Companies

  • ERNST AND YOUNG 1.0 km / 0.62 mi
  • IBM 1.5 km / 0.94 mi
  • IMO 0.64 km / 0.4 mi
  • ROYAL PHARCEUTICAL 0.0 km / 0.0 mi
  • SHELL INTERNATIONAL 1.61 km / 1.0 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ELEMENTS RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkThe hotel features 6 meeting rooms to host meetings up to 50 guests. Enjoy natural daylight in rooms entirely renovated with all facilities, and a dedicated breakout area.

Room descriptions and layouts

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • TV with VCR

  • Meeting room

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews for
Novotel London Waterloo

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,801 reviews

TripAdvisor Rating 4.0/5

3,819 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Family friendly hotel

Customer review rating 5.0/5

Tauseef C. Families - 13/01/2022 Confirmed reviews ALL

From the word 'go' we got a good vibe. Booking directly was so much better than going through other apps. The staff were kind, especially Sergio, who helped me through the process. The room was clean and more than what we expected. I hope to go back there in the near future.

Staff Service delivery is excellent

TripAdvisor rating 3.0/5

Minnie R 13/01/2022 TripAdvisor review

Sauna etiquette signage need to be visible. Old fashioned furnitures. Low quality pillows, old linens, thin duvets on winter and noisy room heating and cannot fully open windows. Need more choices on breakfast foods

No complaints

Customer review rating 4.5/5

Pete Solo - 07/01/2022 Confirmed reviews ALL

Check in was good, friendly staff member. Room clean and well sized. Daily cleaning service no complaints. No a La carte breakfast options so when I wanted a light breakfast bite I had to go elsewhere.

Dear Peter F., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Short stay

Customer review rating 3.0/5

Tp Families - 06/01/2022 Confirmed reviews ALL

Overnight family stay

Dear Tamara P., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Janikowska Rooms Division Manager

This hotel is well run and offers excellent value for money in central London. Ideal for families.

Customer review rating 5.0/5

Steve Families - 05/01/2022 Confirmed reviews ALL

Used the hotel as a base for a short stay in London. Ideally located, friendly staff and property is clean and tidy.

Dear Steve N., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Location good but room was not good for family

Customer review rating 2.5/5

Madhumeeta P. Families - 04/01/2022 Confirmed reviews ALL

We have taken executive room for 2 adults and 2 kids their sofa bed was not good at all , mattress was very hard, their shower room was blocked even after getting checked by plumber it was in the same state overall not a good stay

Dear Madhumeeta p., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Janikowska Rooms Division Manager

Not the cleanest of rooms

Customer review rating 2.5/5

Darren B. Families - 03/01/2022 Confirmed reviews ALL

This hotel is in a great location ideal for sight seeing and theatre trips, however the room was modern but poorly maintained, Lots of stains on the carpet, taps and sink were filthy and the air con did not work.

Dear Darren B., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Janikowska Rooms Division Manager

Well located.

Customer review rating 4.5/5

M D. Friends - 31/12/2021 Confirmed reviews ALL

Great location, I appreciate the upgrade,

Dear Mithun D., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Good stay

Customer review rating 4.5/5

Alex Families - 29/12/2021 Confirmed reviews ALL

Lovely clean hotel rooms, helpful and considerate staff, great facilities

Dear Alex C., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Nice bed

Customer review rating 5.0/5

Tai M. Couples - 28/12/2021 Confirmed reviews ALL

I like room 135

Brilliant as always!

Customer review rating 5.0/5

Dr. S. C. Families - 27/12/2021 Confirmed reviews ALL

Superb staff Perfect location Comfy Great breakfast Nice parking

Excellent location

Customer review rating 4.0/5

R C. Couples - 26/12/2021 Confirmed reviews ALL

Excellent location but hotel now looking tired and in need of refurbishment. Bar seats ridiculous shape size and uncomfortable and don’t encourage guests to sit and relax. Carpets in halls and bedroom were dreary and looked worn and used. However staff pleasant and food good. Understandably with current Covid situation refurbishment is not high on agenda and would recommend this hotel for its convenience and fair price. We will use again.

Great location and brilliant for family

Customer review rating 4.0/5

Jamie Families - 19/12/2021 Confirmed reviews ALL

Stayed at the hotel for 8 nights just before Christmas. 2 adults and a 2-year-old in a family room. - The staff were very helpful in general - The room was spacious - superb location - relatively good pricing for the accommodation - Great for kids - nice play areas and staff all very friendly.

Dear Jamie Munro, We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Good all round experience

Customer review rating 4.0/5

Abell Business - 17/12/2021 Confirmed reviews ALL

A decent walk from Waterloo station, however a pleasant overall stay. Quiet room requested and as far as London hotels go it was pretty good. Room nice decor and comfortable bed. Didn’t eat breakfast but restaurant/bar all good.

Great stay

Customer review rating 4.5/5

Sanju Business - 16/12/2021 Confirmed reviews ALL

Simple and easy check in/checkout process. Nice breakfast! Clean and comfortable room.

Customer review rating 3.5/5

Anonymous Couples - 14/12/2021 Confirmed reviews ALL

Hotel was very well located for what we needed to do and overall the stay was comfortable.

Satisfactory

Customer review rating 3.0/5

Anonymous Families - 11/12/2021 Confirmed reviews ALL

OK - I think there is maintenance work going on so odd noises all night.

Dear Charles Andrews, Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Janikowska Rooms Division Manager

Great

Customer review rating 5.0/5

Harriet Couples - 11/12/2021 Confirmed reviews ALL

It was my boyfriends birthday and they left balloons and a card from the hotel. The bathroom was clean and really nice. The tv connects to your phone easily and there was a nice amount of room. Very pleased with this stay - very close to the underground

Dear Harriet Munoz, We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Short break in London

TripAdvisor rating 5.0/5

patriciadF8725QM 29/11/2021 TripAdvisor review

Good central position Hotel walkable to a lot of tourist spots. Staff very Friendly and Helpful. Near to Underground. Good for Business and Leisure use. Breakfast served at Hotel, but are quite Expensive.

Dear Patricia, Thank you for letting us know about your recent stay with us, Best Regards, Anna Janikowska Rooms Division Manager

ocktober

TripAdvisor rating 3.0/5

skaeringsson 21/10/2021 TripAdvisor review

The staff was nice rooms little dirty food not good poor breakfast the hotel took 1000 punds of my creditcard for deposit the bill was 630 punds but they have not returned the 370 pounds so i am not going to stay there again

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