Novotel London Waterloo Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 13,754 reviews

ALLSAFE approved hotel

Novotel London Waterloo
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+ 22 Services

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Sauna and Hammam to relax after a day of sightseeing

  • An ALLSAFE, Clifton Environmental certified hotel

  • Hotel Bar & Restaurant with international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS london
united kingdom

Fax: (+44)207/7930202

Check-in from 15h00

Check out up to 12h00

  • 507, 77 from Waterloo York Road:  Bus Stop W Lambeth Palace Bus stop (SP)

  • 77, 344, 507, C10, 3:  Lambeth Palace

  • CENTRAL LONDON:  3 LAMBETH BRIDGE

  • VICTORIA STATION:  507 Lambeth Palace

  • WATERLOO STATION:  77 LAMBETH PALACE

  • LAMBETH NORTH STATION:  BAKERLOO LAMBETH NORTH STATION

  • WATERLOO STATION:  NORTHERN LINE WATERLOO

  • WESTMINSTER CIRCLE:  CIRCLE LINE WESTMINSTER

  • WESTMINSTER DISTRICT:  DISTRICT LINE WESTMINSTER

  • WESTMINSTER JUBILEE:  JUBILEE LINE WESTMINSTER

  • By plane

    LONDON CITY AIRPORT At 15km / 9.32 miles

  • By plane

    LONDON GATWICK AIRPORT At 43km / 26.72 miles

  • By plane

    LONDON HEATHROW AIRPORT At 30km / 18.64 miles

  • By train

    LONDON ST PANCRAS At 2.8km / 1.74 miles

  • By train

    WATERLOO At 1.5km / 0.93 miles

  • By train

    WATERLOO INTERNATIONAL At 1km / 0.62 miles

GPS:51.494861, -0.118287

Companies

  • ERNST AND YOUNG 1.0 km / 0.62 mi
  • IBM 1.5 km / 0.94 mi
  • IMO 0.64 km / 0.4 mi
  • ROYAL PHARCEUTICAL 0.0 km / 0.0 mi
  • SHELL INTERNATIONAL 1.61 km / 1.0 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ELEMENTS RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkThe hotel features 6 meeting rooms to host meetings up to 50 guests. Enjoy natural daylight in rooms entirely renovated with all facilities, and a dedicated breakout area.

Room descriptions and layouts

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • TV with VCR

  • Meeting room

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews for
Novotel London Waterloo

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,754 reviews

TripAdvisor Rating 4.0/5

3,817 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located, clean hotel

Customer review rating 5.0/5

Helen S. Couples - 30/11/2021 Confirmed reviews ALL

Absolutely amazing stay , friendly helpful staff and very clean

Good stay.

Customer review rating 4.0/5

Marnie B. Families - 30/11/2021 Confirmed reviews ALL

The hotel staff is very friendly. Even when we had to make last minute adjustment when we check out. The location is situation close to every tourist spots in London and is walking distance to nearby restaurants.

Well located friendly staff

Customer review rating 5.0/5

Daniel T. Couples - 29/11/2021 Confirmed reviews ALL

One of the best hotels I've been to. I enjoyed my stay and would definitely stay again

Good Say in a Well located Hotel

Customer review rating 5.0/5

Patricia D. Couples - 29/11/2021 Confirmed reviews ALL

Stayed at this Hotel before & Experience is always first class

Short break in London

TripAdvisor rating 5.0/5

patriciadF8725QM 29/11/2021 TripAdvisor review

Good central position Hotel walkable to a lot of tourist spots. Staff very Friendly and Helpful. Near to Underground. Good for Business and Leisure use. Breakfast served at Hotel, but are quite Expensive.

Dear Patricia, Thank you for letting us know about your recent stay with us, Best Regards, Anna Janikowska Rooms Division Manager

Room needs deep clean

Customer review rating 1.0/5

Lady J. K. Families - 28/11/2021 Confirmed reviews ALL

Grubby carpet ,unsafe kettle placement,no bottled water for kettle, not enough milk,road noise from early hours.unsatisfactory not for me.

Location good

Customer review rating 2.0/5

Michael Families - 25/11/2021 Confirmed reviews ALL

The staff were friendly. On arrival in the room I found the pillow on the bed with white stains the carpet had red stains all over .The shower head was thick with white scale to the point when you switched it on it was falling out. When I asked the reception to to take as way the pillow as it was disgusting they did this but with no apologies for the issue .The sink was cracked in the bathroom. Unfortunately we were to tied to deal with this. I stay at accor hotels always and have paid £150.00 for one night and expect a standard that is better than this.

Dear Michael L., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Janikowska Rooms Division Manager

Extremely hard bed

Customer review rating 1.0/5

S N. Business - 24/11/2021 Confirmed reviews ALL

The entire experience was overshadowed by the very uncomfortable bed in our room. A thin hard mattress which had clearly seen better days, it's pretty obvious that no one ever checks on this. I slept very badly each night and I now see from other public feedback that my experience was not unusual. I won't be returning.

Dear Sally N., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns but all mattresses has been changed before pandemic and they have been practically in use since June 2021. I am truly sorry that this affect on your experience in a bad way. Sincerely, Anna Janikowska Rooms Division Manager

Very good

Customer review rating 4.5/5

Glenn H. Business - 21/11/2021 Confirmed reviews ALL

Staff very friendly

Dear Glenn Stafford H., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

We’ll located but the hotel was extremely grubby

Customer review rating 2.0/5

Anonymous Families - 20/11/2021 Confirmed reviews ALL

Shoes make a squelching sound on the very grubby parquet in the restaurant /breakfast room. The fruit salad was tasteless and disgusting. The overall hygiene of the hotel left a lot to be desired

Dear Aoife D., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Janikowska Rooms Division Manager

A few issues with the room

Customer review rating 3.0/5

Gary Solo - 18/11/2021 Confirmed reviews ALL

Nice room and hotel generally, though it is in the middle of nowhere. Which is a hard thing to do in London! In my executive room the TV remote was out of battery, one plug didn't work and one USB was U/S. The coffee machine was either unplugged or refused to turn on as well. Perhaps this says more about previous guests not reporting issues than the hotel but...

Dear Gary H., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would be able to assist you with all issues, if they would be only reported to front desk. We hope that you will stay with us in the future and your next stay will be more satisfying. Sincerely, Anna Janikowska Rooms Division Manager

Pleasant stay

Customer review rating 4.0/5

Fi Business - 18/11/2021 Confirmed reviews ALL

Well-located hotel, polite reception staff, clean and well-maintained room. Only disappointment was breakfast - the hot food was cold and the staff member rather surly.

Dear Fleur W., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. Sincerely, Anna Janikowska Rooms Division Manager

Excellent hotel

Customer review rating 5.0/5

Martin B. Couples - 17/11/2021 Confirmed reviews ALL

Ideal location for the Remembrance parade and very helpful and knowledgeable staff

Dear Martin B., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Great location.

Customer review rating 5.0/5

Duncan Y. Couples - 14/11/2021 Confirmed reviews ALL

Ideal location for walking to all main sites.

Not what I hoped

Customer review rating 2.5/5

Jocelyn Friends - 14/11/2021 Confirmed reviews ALL

Staff was great. Room.. not so much

Customer review rating 4.0/5

Anonymous Business - 12/11/2021 Confirmed reviews ALL

Great rooms and helpful staff. Only thing was that no alternative milks available at breakfast or vegan options

Blah

Customer review rating 3.5/5

Joe Solo - 10/11/2021 Confirmed reviews ALL

I have stayed at the Novotel Waterloo a few times in the past. It seem like in the previous visits the hotel staff we more upbeat which is probably due to Covid. It seems like all of the staff from previous years including the manager (Sergio) have been replaced. The staff this year was professional but lacked a certain spark that existed before.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anna Janikowska Rooms Division Manager

Good stay

Customer review rating 4.0/5

Anonymous Friends - 09/11/2021 Confirmed reviews ALL

Lovely hotel, a good walk from tube, and not very well lit but hotel lovely clean and staff friendly

ocktober

TripAdvisor rating 3.0/5

skaeringsson 21/10/2021 TripAdvisor review

The staff was nice rooms little dirty food not good poor breakfast the hotel took 1000 punds of my creditcard for deposit the bill was 630 punds but they have not returned the 370 pounds so i am not going to stay there again

An excellent location, excellent staff, and a wonderful hotel

TripAdvisor rating 5.0/5

WaltEP 26/09/2021 TripAdvisor review

I spent two weeks at the Novotel Waterloo, and loved it. The staff is excellent - Manuel, Lisandra, Daniele, and the others were all warm, friendly, and very helpful. I have stayed here many times before, and the location is excellent. It's just far enough from the super-touristy section of London to be less hectic, but with a few minutes of walking you are in the heart of the city. There are a number of outstanding museums close by, and public transportation is easy to reach. I always stay at this hotel when I'm in London because of not only the location but especially because of the wonderful staff.

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