Novotel London Waterloo Hotel 4 stars

Customer review rating 4.4/5 13,385 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel London Waterloo
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+ 21 Services

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Sauna and Hammam to relax after a day of sightseeing

  • An ALLSAFE, Clifton Environmental certified hotel

  • Hotel Bar & Restaurant with international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Currency exchange
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 6 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS
london
united kingdom

Tel: +442076600674

Fax: (+44)207/7930202

Check-in from 14h00

Check out up to 12h00

  • 507, 77 from Waterloo York Road :  Bus Stop W Lambeth Palace Bus stop (SP)

  • 77, 344, 507, C10, 3 :  Lambeth Palace

  • CENTRAL LONDON :  3 LAMBETH BRIDGE

  • VICTORIA STATION :  507 Lambeth Palace

  • WATERLOO STATION :  77 LAMBETH PALACE

  • LAMBETH NORTH STATION :  BAKERLOO LAMBETH NORTH STATION

  • WATERLOO STATION :  NORTHERN LINE WATERLOO

  • WESTMINSTER CIRCLE :  CIRCLE LINE WESTMINSTER

  • WESTMINSTER DISTRICT :  DISTRICT LINE WESTMINSTER

  • WESTMINSTER JUBILEE :  JUBILEE LINE WESTMINSTER

  • By plane

    LONDON CITY AIRPORT At 15km / 9.32 miles

  • By plane

    LONDON GATWICK AIRPORT At 43km / 26.72 miles

  • By plane

    LONDON HEATHROW AIRPORT At 30km / 18.64 miles

  • By train

    LONDON ST PANCRAS At 2.8km / 1.74 miles

  • By train

    WATERLOO At 1.5km / 0.93 miles

  • By train

    WATERLOO INTERNATIONAL At 1km / 0.62 miles

GPS :51.494861, -0.118287

Companies

  • ERNST AND YOUNG 1.0 km / 0.62 mi
  • IBM 1.5 km / 0.94 mi
  • IMO 0.64 km / 0.4 mi
  • ROYAL PHARCEUTICAL 0.0 km / 0.0 mi
  • SHELL INTERNATIONAL 1.61 km / 1.0 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkThe hotel features 6 meeting rooms to host meetings up to 50 guests. Enjoy natural daylight in rooms entirely renovated with all facilities, and a dedicated breakout area.

Room descriptions and layouts

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • TV with VCR

  • Meeting room

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with Queen-size bed and convertible sofa

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Room with Queen-size bed and twin convertible sofa

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Premium Room with Queen-size bed and convertible sofa

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Executive Room with Queen-size bed and convertible sofa

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premium Room with Queen-size bed

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Accessible Superior Room with Queen-size bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
Rooms

Our restaurants and bars

ELEMENTS RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Menu (PDF)

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel London Waterloo

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,385 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,791 reviews

Well located suits our team Unfortunatley the COVID restrictions meant Bar and resturant were closed

Customer review rating 4.4/5

Frank C. Business - 16/11/2020 Confirmed reviews ALL

The staff were very good and the room was clean and tidy

Overpriced and average.

Customer review rating 4.4/5

Anonymous Business - 08/11/2020 Confirmed reviews ALL

Considering i stayed for work purposes during the lockdown and there were very little guests, i didn't think the price should have been as much as it was with little facilities. The breakfasts were cold and overcooked. The pillows were terrible. Would have preferred bath sheets rather than small towells. No flanel. Carpet wasn't very clean. Have stayed in much better hotels in the area.

Excellent stay in a great location

Customer review rating 4.4/5

Stephen B. Families - 07/11/2020 Confirmed reviews ALL

Very friendly and helpful staff. The room was very clean with an excellent view across the city. A great location to start our day in London from.

Dear Stephen B., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Very friendly staff, clean rooms, good location.

Customer review rating 4.4/5

J B. Families - 05/11/2020 Confirmed reviews ALL

We only booked the hotel to have a place to sleep, we did not spend much time there. But the staff was superb and really friendly & welcoming.

Dear Christopher B., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Great central location

Customer review rating 4.4/5

Gill Families - 29/10/2020 Confirmed reviews ALL

We had a 2 night stay - family of 3. Our room was very clean, good size for three of us and very comfortable beds. Staff were lovely and helpful. Parking was underground and very secure.

Dear Gillian T., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Excellent Location and Great Service

Customer review rating 4.4/5

Ron B. Families - 29/10/2020 Confirmed reviews ALL

Very Happy

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Great Stay, helpful staff, lovely location

Customer review rating 4.4/5

Amina A. Friends - 28/10/2020 Confirmed reviews ALL

I went to have a hen night in london and stayed at this hotel. I was very impressed by the room and loved the decor and shower-window. I have reconmended this hotel to friends and family.

Dear Amina A., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Excellent Location and sooo clean !!!

Customer review rating 4.4/5

Sangeeta Families - 25/10/2020 Confirmed reviews ALL

brilliant room size, great parking facilities, very modern and clean and walking distance to local attractions ie Big Ben, Embankment, London Eye etc. Breakfast was lovely you have to pre order the night before and then whatsapp your order. I had a few questions and was getting responses instantly.

Dear Sangeeta C., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

good stay, met expectations

Customer review rating 4.4/5

Rob Families - 20/10/2020 Confirmed reviews ALL

Hotel, not unexpectedly, very quiet. Service good, room clean & well organised

A 5 a.m. welcome

Customer review rating 4.4/5

David Solo - 14/10/2020 Confirmed reviews ALL

Hi There, I required an immediate hotel room and called into the hotel unbooked at 5am. Security was little unsure (understandably 5am during Covid), however when I explained to the night manager (think his name was Manuel), he was very welcoming and I was extremely pleased with the comfort and cleanliness of the room. Also all thew staff I spoke to were very pleasant which added to the stay being a really positive experience.

Dear David P., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Good stay

Customer review rating 4.4/5

Jack H. Couples - 10/10/2020 Confirmed reviews ALL

Very good

Dear Jack H., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

First stay after lockdown

Customer review rating 4.4/5

Anonymous Couples - 09/10/2020 Confirmed reviews ALL

This was a first stay following the lockdown and you had obviously made changes and it was a bit disappointing that some of these hadn't been explained at reception. i.e. how to make the wifi work, there was no phone in the room, no milk in the fridge and no water bottles - all of which were available before. We wanted to ring reception for the milk and water and realised there was no phone and we had to physically go to reception. A while later someone arrived with 2 water bottles and a container with some milk. 5 cartons. Bearing in mind the size of the paper mug this was only sufficient for one drink each although there was enough coffee/tea for more drinks if we preferred black. We declined to request for more milk but it would have been better if more had been given - especially as their was a fridge in the room. I felt that there was a more friendlier welcome before the virus - supplying all information for the room.

Relaxed stay close to Westminster and London Eye

Customer review rating 4.4/5

Stuart G. Families - 07/10/2020 Confirmed reviews ALL

Comfortable and spotlessly clean room. Tight on space with sofa bed in use, but comfortable and modern. Staff friendly and helpful, pay car park very secure and under the hotel so easy to access.

Dear Stuart G., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Relaxing Stay.

Customer review rating 4.4/5

Finbarr Solo - 30/09/2020 Confirmed reviews ALL

This was my first stay at this particular Novotel and I wasn’t disappointed. I was greeted by a very friendly member of staff and check in was handled quickly and efficiently. I was upgraded to a junior suite which was greatly appreciated. The extra safeguards were visible in all areas of the hotel. The room was large and spotlessly clean. The hotel is situated in a quiet area near Lambeth Palace and a short walk to both Waterloo and Victoria station and there are bus stops opposite the hotel also serving various parts of London.

Customer review rating 4.4/5

Anonymous Solo - 29/09/2020 Confirmed reviews ALL

Staff didn’t really explain facilities available (ie whether the bar/restaurant was open, breakfast arrangements weren’t clear

Really helpful staff

Customer review rating 4.4/5

Emma Business - 28/09/2020 Confirmed reviews ALL

The two staff members who were on when I arrived were both working when I left. They followed social distancing guidelines and both wore masks. They were so helpful in explaining how breakfast/food and checkout would work, and even though I couldn’t see their smile behind the masks, their manner was so pleasant and they couldn’t have done more to help. Thank you.

Covid Stay

Customer review rating 4.4/5

Chris C. Couples - 24/09/2020 Confirmed reviews ALL

We stayed over a weekend, meeting family in London. The hotel was not full. Services were restricted, but we understand the reason. We like staying in Accor hotels and would stay again, possibly in more settled times.

Dear Christopher C., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Nice room

Customer review rating 4.4/5

Alex Solo - 22/09/2020 Confirmed reviews ALL

Tried to overcharge me by £45 for the late check out fee and had to reactivate my room key the following day even though I had late check which wasn’t convenient.

Dear Alex R., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

Great location and comfortable rooms.

Customer review rating 4.4/5

Anonymous Business - 30/03/2020 Confirmed reviews ALL

Staff welcoming, always clean & comfortable. Rooms very spacious Delicious breakfast delivered to my room.

Good stay

Customer review rating 4.4/5

Cici Solo - 22/03/2020 Confirmed reviews ALL

It was a short and good stay. Enjoyed my time

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