Novotel Londres Waterloo

Mensagem informativa

Novotel Londres Waterloo 4 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 804 comentários

Hotel aprovado por ALLSAFE

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Descrição

Extras do hotel

  • 187 quartos modernos com quartos comunicantes disponíveis

  • No centro de Londres, com fácil acesso às atrações turísticas

  • Saunarium para relaxar depois de um dia de reuniões ou passeios turísticos

  • Hotel com certificação ALLSAFE da Clifton Environmental

  • Bar e restaurante do hotel com cozinha internacional

Localização do hotel

Novotel Londres Waterloo

113 Lambeth road
SE1 7LS LONDRES
Reino Unido

  • 507, 77 from Waterloo York Road:  Bus Stop W Lambeth Palace Bus stop (SP)

  • 77, 344, 507, C10, 3:  Lambeth Palace

  • CENTRAL LONDON:  3 LAMBETH BRIDGE

  • VICTORIA STATION:  507 Lambeth Palace

  • WATERLOO STATION:  77 LAMBETH PALACE

  • LAMBETH NORTH STATION:  BAKERLOO LAMBETH NORTH STATION

  • WATERLOO STATION:  NORTHERN LINE WATERLOO

  • WESTMINSTER CIRCLE:  CIRCLE LINE WESTMINSTER

  • WESTMINSTER DISTRICT:  DISTRICT LINE WESTMINSTER

  • WESTMINSTER JUBILEE:  JUBILEE LINE WESTMINSTER

  • De avião

    LONDON CITY AIRPORT A 15 km / 9 milhas

  • De avião

    LONDON GATWICK AIRPORT A 43 km / 26 milhas

  • De avião

    LONDON HEATHROW AIRPORT A 30 km / 18 milhas

  • De comboio

    LONDON ST PANCRAS A 2 km / 1 milhas

  • De comboio

    WATERLOO A 1 km / 0 milhas

  • De comboio

    WATERLOO INTERNATIONAL A 1 km / 0 milhas

GPS:51.494861, -0.118287

Empresas

  • ERNST AND YOUNG 1 km / 0 mi
  • IBM 1 km / 0 mi
  • IMO 0 km / 0 mi
  • ROYAL PHARCEUTICAL 0 km / 0 mi
  • SHELL INTERNATIONAL 1 km / 1 mi

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

ELEMENTS RESTAURANT

Estimule o seu palato no Novotel. Desfrute de pratos locais e internacionais simples, mas autênticos, num ambiente descontraído.Quer pretenda comer ou apenas pedir uma bebida, o restaurante tem aquele toque especial que apenas encontrará no Novotel.

As nossas reuniões e eventos

Meeting@Novotel, fazemos da sua reunião um sucesso. Qualquer que seja o tipo de reunião que está a organizar, pode aumentar as possibilidades de sucesso ao beneficiar da rede Novotel O hotel dispõe de 6 salas de reuniões para acolher reuniões até 40 pessoas. Desfrute de luz natural em quartos totalmente renovados com todas as comodidades e uma área de descanso exclusiva.

Descrições e configurações das salas

salas de reuniões

De 1 a 50 

participantes

Configuração não disponível para estes critérios
  • Não tem a certeza da capacidade necessária para o seu evento?

  • Converta diferentes unidades de medida e facilite a organização dos seus eventos.

  • Este hotel não é adequado para o seu evento?

    Procure outro hotel

As nossas opções de alojamento

Espaçoso, de design contemporâneo e adaptável, o quarto Novotel é perfeito para viver e para todas as suas necessidades.

Avaliações dos nossos clientes sobre o
Novotel Londres Waterloo

Avaliações dos nossos clientes sobre o
Novotel Londres Waterloo

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.3/5  804 comentários

Classificação do TripAdvisor  4.0/5  3.845 comentários

Bem localizado

Nota clientes Avis 5.0/5

Douglas S. Casais - Comentários confirmados de ALL

Extremamente limpo e organizado. Funcionários gentis e um ótimo café da manhã. O quarto também era muito confortável.

Bem localizado

Nota clientes Avis 3.5/5

Henrique P. P. Famílias - Comentários confirmados de ALL

O hotel é bem localizado, a atendente Lisandra foi excepcional, porém o café da manhã deixou a desejar na questão da limpeza e reposição de alimentos. Além disso, o ralo do box não dava conta de escoar a água, obrigando a diminuir a vazão do chuveiro e havia um vazamento de água embaixo da pia. Por fim, nos últimos dias somente um elevador estava funcionando, tornando muito demorado para subir e descer do apartamento até a recepção. Isso deixou a mim e a minha família muito chateados. Por fim, não ganhei um upgrade para a suíte, apesar do meu status Platinum no programa ALL.

Dear Henrique Pfeifer P., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately during your stay one of our lift went out of service, which we do apologize for however it has been already resolved. Upgrade is complimentary for Platinum members however it could be arranged based on availability and both suits been already booked for the period, when you have stayed with us. Otherwise we would be pleased to assign you one of them. I hope that despite experienced inconveniences you will stay with us in the near future. Sincerely, Anna Janikowska Rooms Division Manager

Great Location

Nota Tripadvisor 4.0/5

brendonboseley Avaliação com certificação TripAdvisor

Great Location. Close to London Eye. Big Ben and Westminster Parliament. 10 minute walk to Lamberth North tube station. Staff very helpful. Room comfortable and clean. Bar meals were very nice and reasonably priced

Great location and staff

Nota Tripadvisor 5.0/5

Cliff L Avaliação com certificação TripAdvisor

A Thursday and Friday stay in London for theatres and galleries. Staff were, as ever, excellent, professional and helpful. Breakfast choice was very good and rooms were quiet and well equipped. Great stay.

Staff Service delivery is excellent

Nota Tripadvisor 3.0/5

Minnie R Avaliação com certificação TripAdvisor

Sauna etiquette signage need to be visible. Old fashioned furnitures. Low quality pillows, old linens, thin duvets on winter and noisy room heating and cannot fully open windows. Need more choices on breakfast foods

Short break in London

Nota Tripadvisor 5.0/5

patriciadF8725QM Avaliação com certificação TripAdvisor

Good central position Hotel walkable to a lot of tourist spots. Staff very Friendly and Helpful. Near to Underground. Good for Business and Leisure use. Breakfast served at Hotel, but are quite Expensive.

Dear Patricia, Thank you for letting us know about your recent stay with us, Best Regards, Anna Janikowska Rooms Division Manager

ocktober

Nota Tripadvisor 3.0/5

skaeringsson Avaliação com certificação TripAdvisor

The staff was nice rooms little dirty food not good poor breakfast the hotel took 1000 punds of my creditcard for deposit the bill was 630 punds but they have not returned the 370 pounds so i am not going to stay there again

An excellent location, excellent staff, and a wonderful hotel

Nota Tripadvisor 5.0/5

WaltEP Avaliação com certificação TripAdvisor

I spent two weeks at the Novotel Waterloo, and loved it. The staff is excellent - Manuel, Lisandra, Daniele, and the others were all warm, friendly, and very helpful. I have stayed here many times before, and the location is excellent. It's just far enough from the super-touristy section of London to be less hectic, but with a few minutes of walking you are in the heart of the city. There are a number of outstanding museums close by, and public transportation is easy to reach. I always stay at this hotel when I'm in London because of not only the location but especially because of the wonderful staff.

Poor service

Nota Tripadvisor 3.0/5

Cruiser60280886014 Avaliação com certificação TripAdvisor

Poor service, room facilities for grade and membership level not available until complaint made. Blamed on covid (no drinks in room), but open buffet for breakfast. No bathrobes due to supply issue but not mentioned on check in. Welcome drink choice limited. Parking cost already paid for when booking, but added again and had to be removed. Covid used as excuse for poor service. Issues not mentioned until complaint made, but could have easily been mentioned upon check in. Membership benefits not given until complaint made.

Best hotel

Nota Tripadvisor 5.0/5

Radhasri2021 Avaliação com certificação TripAdvisor

Calm and relaxing stay.Happy with the staff for being helpful and very prompt with our requests.Our room was very clean.We had dinner in the restaurant during our stay and it was awesome.Loved the location.

A good one night's stay

Nota Tripadvisor 4.0/5

David C Avaliação com certificação TripAdvisor

We stayed one night in order to see "The Upstart Crow" at The Gielgud Theatre in Shaftesbury Avenue. Despite the "London Waterloo" tag, the hotel is actually in Lambeth Road opposite Lambeth Palace, about a mile from Waterloo station. The nearest tube station is Lambeth North, about a 12 minute walk away. Two bus routes pass the door, the 3 (Whitehall - Crystal Palace) and 344 (Clapham Junction - Elephant & Castle). Sadly the 3 has been recently cut back from Oxford Circus to Whitehall, thereby severing the direct link with London's theatreland. However, Westminster Bridge and the Houses of Parliament are about a 12 minute walk away, so the location is good for tourists. We checked in on line which worked well, being met by a very pleasant girl who quickly gave us our room keys. We had been upgraded to an executive room, which was large, clean and well presented. There was plenty of storage and a room safe. The bed was, however, very firm and my wife, who has scoliosis (curvature of the spine) had difficulty in getting comfortable. Overnight it was quiet with little traffic noise. The other problem was the absence of a dressing table - the only work surface where you could sit did not have a mirror above it. There was a good sized bathroom with a two-headed shower attachment, and separate toilet. Wi-fi was available but we did not use it on this occasion. On the afternoon we arrived we had a meal in the bar area (the restaurant being closed) but this was the same menu with quite a good choice. The food was tasty and well presented, and not overpriced. |The following morning we had breakfast in the restaurant. This was totally self service, but with a good choice of hot and cold food. We did feel however that the hot food could have been a bit hotter. Checkout was as efficient as check in, again with a very pleasant member of staff We would recommend this hotel, but feel it would be better described as "London Lambeth" rather than "London Waterloo".

Dear Guest, Thank you for taking the time to tell us about your stay at the Novotel London Waterloo and for your positive comments. However, I regret that your experience did not meet all of your expectations. At Novotel, we strive to provide a high quality service for all our guests that is why your feedback is very important to us. We appreciate your sharing your comments and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Alfonso Ristorato Rooms Division Manager

the room maximum just 15 square metre

Nota Tripadvisor 2.0/5

KateS0934 Negócios - Avaliação com certificação TripAdvisor

We were given a disable room which was very disappointing (we are not disable people)....and the room was just okay size around maximum 15 square metre, not what it says on the description.............and the shower water was not warm enough...

Dear Guest, I would like to thank you for taking the time to tell us about your experience at Novotel Waterloo. However, I regret that our services did not meet your expectations. Me and my teams strive to provide a superior service for every guest that is why your precise feedback is very important to us, and we would like to thank you for taking the time to write to us. We deeply apologise for having to give you an accessible room, however these rooms apart from having a different setup in the toilets, are very similar to our normal rooms. With regards to the size, I can confirm that all our Superior rooms have a size of 25 square meters. Please rest assured that your comments have been taken very seriously and that we have taken appropriate measures to prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Alfonso Ristorato Rooms Division Manager

Great location

Nota Tripadvisor 4.0/5

Daydream161376 Avaliação com certificação TripAdvisor

Great location, just a few minutes walk from city center, really quiet neighbourhood with supermarket and local pubs and metro close. Everything in Hotel as expected, really good for traveling with family.

Dear Guest, Thank you for taking the time to share with us your experience at Novotel London Waterloo. I am very happy to read that you enjoyed your stay with us and we all look forward to welcome you once again in our Hotel. Kind regards, Alfonso Ristorato Rooms Division Manager

Maybe this was my 10th stay...

Nota Tripadvisor 5.0/5

751PaulP Avaliação com certificação TripAdvisor

Maybe this was my 10th stay..., so this means that I'm satisfied, no? Great rooms, friendly people, quick response if there are any problems, good location near the river Thames. My only small small complain as always: where do you put your shampoo or your soap during the shower? Yup, on the floor, because there is no place else.

Dear Paul, many thanks for sharing your feedback. I am thrilled to read that you enjoy your stays with us so much to visit so often, and I am sure that the team will be as thrilled as me to read your comments. Thank you for the feedback about our showers, we are aware of the limited space in them and are looking at a solution. Many thanks again for your comments and we look forward to your next visit. Alfonso Ristorato Rooms Division Manager

Broken gym bike

Nota Tripadvisor 4.0/5

barrykirwan Avaliação com certificação TripAdvisor

For 18 months thebike in the gym doesnot work properly (it worksat first but after a minutedoesnt). I have mentuoned this tostaff half a dozen times (I stay there iften) butit isnever fixed.Other than that, its a great hotel.

Dear Barry, thank you for taking the time to share with us your feedback. I am glad to hear that you generally enjoy your stay with us, and thank you for your feedback on the gym. We appreciate your sharing your comments and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Alfonso Ristorato Rooms Division Manager

Unworthy of a 4 stars!

Nota Tripadvisor 2.0/5

Michel C Couples - Avaliação com certificação TripAdvisor

The room was not available when I arrived after 2 p.m. The 2nd evening the bed was not made. I never had an answer to the complaint filed when I left. In terms of service, this hotel cannot be considered a 4 stars. Hotel to avoid!

Dear Michel, Thank you for taking the time to tell us about your stay at the Novotel London Waterloo and for your positive comments. However, I regret that your experience did not meet all of your expectations. At Novotel, we strive to provide a high quality service for all our guests that is why your feedback is very important to us. As this is shared on TripAdvisor, I cannot follow up on your complaint, however feel free to contact us and either me or my team will be more than happy to look into the complaint for you. We appreciate your sharing your comments and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Alfonso Ristorato Rooms Division Manager

Family Holidays

Nota Tripadvisor 5.0/5

Mthwfrtd Famílias - Avaliação com certificação TripAdvisor

Good and convenient place to stay to see London. It's close to all attractions and also close to transport by bus and train.. The room we occupied on the 5th floor was quiet and good. The staff were very obliging and helpful. We only had breakfast in the restaurant below both the quality and quantity of the breakfast was good.

Family trip to London

Nota Tripadvisor 4.0/5

laurence950 Famílias - Avaliação com certificação TripAdvisor

This was perfectly located for major sights. Check in was a problem as one of our rooms wasnt ready at 2pm due to problem which wasnt explained. Went for dinner in the restaurant and were advised it was a minimum 45 minutes for food from the a la carte menu so we went elsewhere. The lift makes a noisy screech which we could hear in our room but it didnt prevent sleep. Having said that we would stay in novotel again. It is a good quality hotel.

Dear Guest, Thank you for taking the time to tell us about your stay at the Novotel London Waterloo and for your positive comments. However, I regret that your experience did not meet all of your expectations. At Novotel, we strive to provide a high quality service for all our guests that is why your feedback is very important to us. Apologies for the waits in our restaurant and check-in, I will make sure that, as expected, the team gives an explanation when we cannot meet certain expectations. We appreciate your sharing your comments and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Alfonso Ristorato Rooms Division Manager

Great location for tourists,good balance price/feaures.

Nota Tripadvisor 4.0/5

hugoferreira2017 Famílias - Avaliação com certificação TripAdvisor

Very central location,inWaterloo.Walking distance from LondonEye,Westminster, Buckingham,Trafalgar,etc.Confortable room, for family ( 4 persons ). We hadn't had breakfast,only dinner and room service.

Dear hugoferreira2017, Thank you so much for finding the time to leave us a comment. As you said the hotel is very central, and walking distance from the major attractions. Hoping to see you again in the next future. Kind regards,

Wonderful Waterloo (Hearty Bulletins - London leg)

Nota Tripadvisor 5.0/5

DayTrip38491662130 Couples - Avaliação com certificação TripAdvisor

We enjoyed our three night stay in one of Waterloo's top floor suites, which offered generous living and sleeping areas and some nice views. The hotel is very close to the River Thames and convenient to some attractions and public transport connections. Signage to get to the suites was unclear.

Dear Pioneer06178052563, Thank you so much for finding the time to leave us a comment. I will share your feedback with my colleagues who will be glad of it. Best regards,

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