Mercure Cairo Le Sphinx Hotel 4 stars

As a Silver Accor Member I'd expect a certain level of stay in any of the Accor hotels even if it was Ibis, and since I've been to Ibis before in several countries, I can clearly say that all of them were far better than Mercure Cairo Le Sphinx, I would say that Mercure Cairo Le Sphinx was the worst hotel I've stayed in a very very long time. During my booking I asked for 1 Room with Two single beds and another for myself and my wife with One Double Bed, instead I received Two room with Two Single Beds. I've booked two rooms for myself and my parents in law, and both rooms were very far from even called being clean - Both rooms were all dusty, bed sheets were not clean, the room carpet was far from being even close to clean that we couldn't pray on the floor, the balcony was full of dust, and the balcony door wouldn't close unless we had to lock it. We had to ask several times for the Air Condition to be adjusted as it wasn't working, and we've asked along for a room change for myself and my wife to be a double bed room, and when we were taken to look at the room of course the Air Condition wasn't working so we had to stay in the same room that we were given in the first place, although we've asked for this room change while we were checking in, and we were told once we're back that everything will be sorted. During our booking we had already prepaid our breakfast, which for some reason the Front Desk Agent couldn't manage to take it in that we had already prepaid during our check in; And we were asked before we sleep if we'd like our breakfast delivered to our room or if we'll have it at the restaurant, we chose to be served at the restaurant; When we went to have our breakfast we were denied entry as it didn't show to the waiter that we've already had that prepaid, and I had to go myself to the Front Desk to confirm that it was already paid, and that they need to inform the waiter of so. I bet you wouldn't dare book in such hotel yourself after such experience

Friendly staff and nice hotel but the rooms need a little more maintenance.

Great hotel. The staff there are very helpful and went above and beyond to make my stay memorable.

This was a last minute decision that really made my visit to Egypt relaxing. The room was very clean, nice terrace with a nice view. They have security before entering the parking lot. I felt very safe here. Would recommend this Hotel.

Covid-19 procedures' are applied in everywhere from the parking to any point in the hotel. Staff are very helpful, reception, bellman, restaurant's, housekeeping and room services. We all know the hotel is old but I believe that renovation and painting some area such as the outdoor building, corridors swimming pool will be an advantage for the hotel.

I had spent 3 nights only but I felt like home special care from the amazing miss marwa at the reception to the guy at the swimming pool and all the time from the srcuiry staff Every time a very warm welcome with a simle ❤️

Actually i’m a frequent traveller and i’m working in travel industry This is the worst stay i had in egypt -The darkness everywhere -i changed the room 3 times because of the smell and hot AC -all hotel facilities are closed except the pool which is not clean I stayed in mercure paris and dubai I never imagine that i will face this weird hotel in cairo

please ask the hotel

please more attention to couple honey moon

The hotel is so old need urgent renovations

Thanks for your hospitality and good service but food choices are not that much but im sure that because of recent sitution of corona virus

The pyramids are only a short distance from this hotel and can be seen from my balcony 3 in fact. The hotel is very good if looking a bit dated. I visited during the Covid pandemic so there were very few guests so I had plenty of attention from the staff. Unfortunately there was a lot of roadworks outside my room until the early hours, not the hotels fault

The journey across Cairo was an adventure, the traffic was horrendous with cars crossing your path and tuc tucs coming from the opposite direction with no lights, but we made it thanks to the driver who was used to it. Once inside the hotel given a pyramid view room ,very nice shame about the road works going on till 2am but that is not the hotels fault. Breakfast was a set meal put on the table for you to choose from and eggs cooked to order. I had warned the hotel of my late arrival and they arranged for room service to deliver a meal. I was pleased with the hotel they were doing their best under difficult circumstances.

Luckily Received the Room with the Best View over the Pyramids ! Room #2116 is the room with the Best Balcony Viewing over the Pyramids ! The Room itself is really old, aircon was not working. Crazy when I was thinking that they were telling me that this was the Best Room of the hotel... As a Diamond ALL Member, I had a Lady (I forgot her name - that is taking care of VIP Customers), that have given me her best service and she was really kind, nice and great at her job ! But I have been Really surprised how the Hotel is falling apart... Luckily as well I had a modem in my room in order to have Internet working from my room (connection was still really bad) Apparently most of the rooms, surprisingly doesn't have internet in their rooms, so everybody are in the lobby using internet... >> This looks really "cheap" for such a hotel brand as Mercure... Breakfast buffet is a disaster with people all around and the food unfortunately had no taste...

Nice hotel, friendly staff, good options Breakfast was amazing