Mercure Cairo Le Sphinx Hotel 4 stars

My overall opinion of my stay was: satisfactory. The hotel is average , & is conveniently located close to the pyramids where I needed to be.

No Wi-fi facility in room, room service not up to the mark. Room lights are Insufficient. But morning breakfast is good

Lovely reception area and lounge. It's a pity the rooms are not to the same standard. There was no plug in the sink and the plug hole was really badly corroded. The shower head was also really badly gunged up. The staff were really helpful and friendly and the food very good. With a little work in the rooms I would have scored you higher.

It was a good stay. The restutarant is neat and clean. The rooms are spacious. Good pool. Great breakfast options. Only hassle is bad wifi connection.

The hotel is really nice and we loved breakfast. As we went during the winter, we could not use de swimming pool, but looked pretty cool too. You must improve de wifi service. A 4 star hotel can’t have rooms without it

Staff nice, but rooms are old and smell of stale cigarette smoke. Getting a non smoking room was difficult.

I had booked 11 twins and 1 single. The service was beyond horrible. All of my guest complained about the service. Stuff as simple as towels for teh rooms were not provided and had to be requested on multiple occasions. The front desk was extremely unpolite and rude. All, everyone ever cared was to try and get a tip, from the bellman to the housekeeping lady....and provide no service!!!!

3 night stop, just fine.

I would not stay here again. The location is perfect with pyramid view. But the service was on a very low level. There where problems with interne, when I asked for the code for another network at the front desk I was showed a sign on the desk. The snorky man with back combed hair at the front desk was not at all interested to even listen. Omar at the front desk was the only reason we stayed. He was helpful and nice. Also the breakfast manager and the man who helped us to check out was nice. He was there when we checked in as well. The restuarant bufee was a joke. Cold food and bad service. When ordering a coke I was given a can, fine but a glass or a straw would have been nice. The waiter was there and picked up the plate under our noses and we had not even finished it. The minibar was filled up with 3 sodas but never refilled the second day. Towels was not clean, the supplied body lotion was a "second hand"that was half full and full of dried residue around the cap. Ok, small details but all in all …….

No Wifi facility in room. Reception wifi is very poor. Room lighting is very bad.Switches are broken.No way this is 4 or 5 star hotel

The hotel staff are friendly and professional this partially made up for the hotel looking dated - Hotel needs to be up dated - even just a paint job inside will improve the look - also many lights not working or off in the evening so lighting in the hotel is low

The room was not very clean the bathroom wasn't flashing well and the door was not closing.

The experience was good,but there are some details that would get a better image to the hotel

Our stay at Mercure Cairo Le Sphinx Hotel was very relaxing and easy in every respect, attention to customers was a priority and services were incredible, same as convenience. Thanks again to management and employes. Best regards, The G.’s

Disliked · Staff were the worst we experienced in Egypt, despite paying 27% in taxes and service charges daily, as well as a 320 pound daily room supplement that my friends were not charged (and no one could explain why) the staff in general would not lift a finger in any way until you had paid them some baksheesh. Called down for laundry service twice, ended up taking it to the Concierge, paying him cash (again) and despite being 30min before the cutoff for same day service, had to pay again that afternoon to get it all back the same day. Drinks are $40 each, check in and out at the front desk more resembles a UFC tournament rather than a Marriott counter. people who push in and yell will get served even though you were speaking to staff. a wholly forgettable experience.