Mercure Cairo Le Sphinx Hotel 4 stars

Customer review rating 3.5/5 1,367 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Cairo Le Sphinx Hotel
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+ 21 Services

Hotel extras

  • Amazing views of the Giza Pyramids

  • Free WIFI at Lobby

  • Rooms with private terraces

  • Bar

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Cairo Le Sphinx Hotel

1 Alexandria Desert Road
P.O box 16 Pyramids
12556
giza
egypt

Tel: +20233776444

Fax: (+20)233774930

Check-in from 14h00

Check out up to 12h00

  • By plane

    CAIRO INTL AIRPORT At 41.4km / 25.72 miles

  • By train

    RAMSES RAILWAY STATION At 35km / 21.75 miles

GPS :29.990054, 31.128132

Your meetings and events

Ramses. Impressive meeting room suitable for various functions. Internet, AV equipment available including projector, screen, video and data projector. Other services provided externally including audio equipment and interpreting. 18 m x 17 mAhmosis. Natural light, Internet, suitable for various functions. Audiovisual equipment available, projector, screen, video and data projector. Other services provided externally including audio equipment and interpreting. 18 m long x 14 m wideLe Sphinx. Executive board room fitted with wide LCD screen, laptop connetion, high speed broadband internet, natural daylight

meeting rooms

From 1 to 250 

attendees

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Audio and video equipment

  • Syndicate rooms

  • Slide projector

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Elegance and sublime comfort: all 270 Classic rooms & 10 Mercure Privilege, overlooking the pyramids, pool or garden, are fitted with air conditioning, satellite TV, direct dial phone, radio, minibar, safe, lounge, and broadband Internet connection

Standard room with 2 single beds, Garden View

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 1 double bed, Garden View

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege room with 2 Single beds and Pyramids View

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 2 single beds, Pyramids view

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege room with 1 Double bed, Pyramids view

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Family Suite with 2 connected rooms

  • Max. number of persons: 4
  • Area: From 44 / 474 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

ALEXANDRIA COFFEE SHOP

Type of cuisine: International

Alexandria Coffee Shop is located in the lobby area ground floor, it is a dining experience where you taste variety of international and oriental dishes. It serves breakfast from 06:30 am till 10:30 am and dinner from 07:30 pm till 10:30 pm

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROMEO & JULIET

Type of cuisine: Italian

Cozy and warm atmosphere serving Italian à la carte specialties, it opens from midday till 11:00 pm. Discover a wide selection of Egyptian and French wine, at its terrace "la Terrasse" you will enjoy snacks, pizza and sandwiches.

Lunch

01:00 - 04:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:00 - 11:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

El Kababagy ( Closed )

Type of cuisine: Barbecue

Capture an oriental atmosphere, dinning under the stars with spectacular views across one of the popular Seven Wonders of the world.

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Philae Pool Bar

Non contractual photo

Philae Pool Bar Opens from 9 am till sunset. Snack bar by the pool area during summer season

El Tekkia

Non contractual photo

El Tekkia Opens from 9 am till 11 pm with a wide selection of French pastries and bakeries

La Pyramide Bar

Non contractual photo

La Pyramide Bar Opens from 9 am till 1 am. Facing the pyramids and the pool, enjoy a large selection of cocktail and international drinks with an evening live music.

Our guest reviews for
Mercure Cairo Le Sphinx Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.5/5

1,367 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,556 reviews

Luckily Received the Room with the Best View over the Pyramids ! But Hotel is really falling apart...

Customer review rating 3.5/5

Yannick Solo - 13/03/2020 Confirmed reviews ALL

Luckily Received the Room with the Best View over the Pyramids ! Room #2116 is the room with the Best Balcony Viewing over the Pyramids ! The Room itself is really old, aircon was not working. Crazy when I was thinking that they were telling me that this was the Best Room of the hotel... As a Diamond ALL Member, I had a Lady (I forgot her name - that is taking care of VIP Customers), that have given me her best service and she was really kind, nice and great at her job ! But I have been Really surprised how the Hotel is falling apart... Luckily as well I had a modem in my room in order to have Internet working from my room (connection was still really bad) Apparently most of the rooms, surprisingly doesn't have internet in their rooms, so everybody are in the lobby using internet... >> This looks really "cheap" for such a hotel brand as Mercure... Breakfast buffet is a disaster with people all around and the food unfortunately had no taste...

Good staff

Customer review rating 3.5/5

Elena Business - 08/03/2020 Confirmed reviews ALL

Nice hotel, friendly staff, good options Breakfast was amazing

Well located

Customer review rating 3.5/5

Love M. Solo - 07/03/2020 Confirmed reviews ALL

Very good location, you can see premeds from your room ! Only issue is the bar area is bit dated and staffs there are not too friendly!

Tres bon hotel pres des pyramides et du futur musee

Customer review rating 3.5/5

R. Couples - 05/03/2020 Confirmed reviews ALL

Warm welcome , nice room with a pyramid view and a large terrace, perfect room service

Customer review rating 3.5/5

Anonymous Families - 02/03/2020 Confirmed reviews ALL

I am a repeat guest and member of your loyalty program. Moreover I am quality and safety manager at InterContinental Hotels. I love your hotel and all staff but my only and usual problem with the young female hostess in the lobby Cafe. she is always aggressive and never smile and dealing with guests by high ego and disrespect way when she serve the juice by hand without tray.' Underline or coaster with zero courtesy. I raised my complaint verbally several times with no improvement at all. Hope to see the change or to be in back of house the right place she deserves

Overall satisfactory Stay

Customer review rating 3.5/5

Alyaa S. Friends - 01/03/2020 Confirmed reviews ALL

My overall opinion of my stay was: satisfactory. The hotel is average , & is conveniently located close to the pyramids where I needed to be.

Room service, Wi fi

Customer review rating 3.5/5

Awlad H. Families - 25/02/2020 Confirmed reviews ALL

No Wi-fi facility in room, room service not up to the mark. Room lights are Insufficient. But morning breakfast is good

Dear M. h. m., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management Team

Well located needs work

Customer review rating 3.5/5

S. S. Solo - 25/02/2020 Confirmed reviews ALL

Lovely reception area and lounge. It's a pity the rooms are not to the same standard. There was no plug in the sink and the plug hole was really badly corroded. The shower head was also really badly gunged up. The staff were really helpful and friendly and the food very good. With a little work in the rooms I would have scored you higher.

Dear M. S. S., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management Team

Good stay.

Customer review rating 3.5/5

Abhilash R. Friends - 14/02/2020 Confirmed reviews ALL

It was a good stay. The restutarant is neat and clean. The rooms are spacious. Good pool. Great breakfast options. Only hassle is bad wifi connection.

Dear lingaiah r., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

Nice hotel near the pyramids

Customer review rating 3.5/5

Diego Couples - 05/02/2020 Confirmed reviews ALL

The hotel is really nice and we loved breakfast. As we went during the winter, we could not use de swimming pool, but looked pretty cool too. You must improve de wifi service. A 4 star hotel can’t have rooms without it

Dear M.ZANALDA F., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

Great location but old and smoky

Customer review rating 3.5/5

Cort C. Friends - 02/02/2020 Confirmed reviews ALL

Staff nice, but rooms are old and smell of stale cigarette smoke. Getting a non smoking room was difficult.

Well Located, horribel service!!!!

Customer review rating 3.5/5

Osaid S. Business - 01/02/2020 Confirmed reviews ALL

I had booked 11 twins and 1 single. The service was beyond horrible. All of my guest complained about the service. Stuff as simple as towels for teh rooms were not provided and had to be requested on multiple occasions. The front desk was extremely unpolite and rude. All, everyone ever cared was to try and get a tip, from the bellman to the housekeeping lady....and provide no service!!!!

Ggreat!

Customer review rating 3.5/5

Roger A. Couples - 29/01/2020 Confirmed reviews ALL

3 night stop, just fine.

If they could combine service and location

Customer review rating 3.5/5

Anders P. Couples - 27/01/2020 Confirmed reviews ALL

I would not stay here again. The location is perfect with pyramid view. But the service was on a very low level. There where problems with interne, when I asked for the code for another network at the front desk I was showed a sign on the desk. The snorky man with back combed hair at the front desk was not at all interested to even listen. Omar at the front desk was the only reason we stayed. He was helpful and nice. Also the breakfast manager and the man who helped us to check out was nice. He was there when we checked in as well. The restuarant bufee was a joke. Cold food and bad service. When ordering a coke I was given a can, fine but a glass or a straw would have been nice. The waiter was there and picked up the plate under our noses and we had not even finished it. The minibar was filled up with 3 sodas but never refilled the second day. Towels was not clean, the supplied body lotion was a "second hand"that was half full and full of dried residue around the cap. Ok, small details but all in all …….

Poor

Customer review rating 3.5/5

Nirav P. Couples - 26/01/2020 Confirmed reviews ALL

No Wifi facility in room. Reception wifi is very poor. Room lighting is very bad.Switches are broken.No way this is 4 or 5 star hotel

Dear M.Nirav P., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management team

Comfortable

Customer review rating 3.5/5

Peter Business - 20/01/2020 Confirmed reviews ALL

The hotel staff are friendly and professional this partially made up for the hotel looking dated - Hotel needs to be up dated - even just a paint job inside will improve the look - also many lights not working or off in the evening so lighting in the hotel is low

Dear M. Peter V., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management team

After 2 nights I changed my Hotel.

Customer review rating 3.5/5

Adela Families - 15/01/2020 Confirmed reviews ALL

The room was not very clean the bathroom wasn't flashing well and the door was not closing.

Dear M. ADELA R., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management team

good

Customer review rating 3.5/5

Rocio Couples - 12/01/2020 Confirmed reviews ALL

The experience was good,but there are some details that would get a better image to the hotel

Dear M. GONZALEZ A., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management team

Convenience

Customer review rating 3.5/5

William A. H. G. Couples - 09/01/2020 Confirmed reviews ALL

Our stay at Mercure Cairo Le Sphinx Hotel was very relaxing and easy in every respect, attention to customers was a priority and services were incredible, same as convenience. Thanks again to management and employes. Best regards, The G.’s

Dear M. WILLIAM G., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management team

5 star prices, 2 star service

Customer review rating 3.5/5

Shane Friends - 06/01/2020 Confirmed reviews ALL

Disliked · Staff were the worst we experienced in Egypt, despite paying 27% in taxes and service charges daily, as well as a 320 pound daily room supplement that my friends were not charged (and no one could explain why) the staff in general would not lift a finger in any way until you had paid them some baksheesh. Called down for laundry service twice, ended up taking it to the Concierge, paying him cash (again) and despite being 30min before the cutoff for same day service, had to pay again that afternoon to get it all back the same day. Drinks are $40 each, check in and out at the front desk more resembles a UFC tournament rather than a Marriott counter. people who push in and yell will get served even though you were speaking to staff. a wholly forgettable experience.

Dear M.Shane C., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

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