Hotel - Novotel Surabaya - Hotel & Suites
Novotel Hotel Novotel Hotel

Novotel Surabaya - Hotel & Suites Hotel

3.5/5 1,054 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SURABAYA JUANDA
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Croquet
    • Jogging track
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Surabaya - Hotel & Suites Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
JAYABHAYA 24 m2 3 m 25 15 10 15 10
BRAWIJAYA 3 84 m2 7 m 100 30 50 50 30
BRAWIJAYA 1 96 m2 7 m 100 30 30 50 30
BRAWIJAYA 2 144 m2 7 m 150 50 60 80 80
BRAWIJAYA 324 m2 7 m 350 110 150 180 170
    • Screen
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.0/5 ALL Rating 3,748 reviews

Our guest reviews for
Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,054 reviews
K. Solo - 20/02/2020 Confirmed reviews ALL
« Nice pool/garden view. »

Nice pool/garden view. Great breakfast. Very poor and disappointing internet connection quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.ULYAN K., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your comment abou wifi connection is poor we will inform to our Technician to fixs it soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

A. Business - 19/02/2020 Confirmed reviews ALL
« Good stay »

The room are as expected, large and clean, the staff are friendly. But need to keep up the breakfast to be better taste and more variable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.SALEH A., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Nandang H. Business - 19/02/2020 Confirmed reviews ALL
« Well located and Good Stay »

Overall met my expectation. One thing need for improvement to have breakfast ready on time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NANDANG MUNANDAR H., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. As information to you our breakfast time is start at 06.00 am until 10.00 am on weekdays,for weekends we are extended until 11.00 am. However your input still to be our concern for consistently. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

A. P. Business - 15/02/2020 Confirmed reviews ALL
« Week located »

It was nice stay in Novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. AGUS P., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Anthony A. Business - 14/02/2020 Confirmed reviews ALL
« Need more improvement »

Really need more improvement The room smell is not good All the part and furniture look old The bed look dirty The air conditioner can not change to middle

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.W., Thank you has taking your time to gave some review about our Hotel service and Facilities. We do an apologize for unexpected condition during your stay at our Hotel.Your comment about room smell and Ac temperature is unstable in your previous room we will inform to our House Keeping Manager. We wish you will come back to stay with us in the next Future. Warm Regards Ruzi Okta Febrian Front Office Manager

Richard G. Business - 12/02/2020 Confirmed reviews ALL
« Its okay »

Enjoying the room, and the hotel.. But maybe you guys can do something bout mosquito’s at the pool.. it really annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. RICHARD G., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Your comment about mosquito at pool area surely we will do treatment in our hotel area to reduce mosquitos in our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Clement S. Business - 12/02/2020 Confirmed reviews ALL
« Good location, Age-ing Hotel »

Sufficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear CLEMENT S., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front-Office Manager

Eka Families - 11/02/2020 Confirmed reviews ALL
« All facilities good »

A view days before i checkin, i have a request some bday cake for my daughter's bday. Sameday before checkin, i double check with the front desk about this matter But unfortunately, the cake never coming...So sad Pool is great, very instagramable The last thing, the taste of the food when i ordered room service was delicious (nasi goreng buntut)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Eka, Thank you has taking your time to share with us your Experience Stay during your stay at hotel Novotel Surabaya Hotel & Suite. Surely,We share your comment to our restaurant manager that you were unhappy with our service to gust at Restaurant. We wish you will comeback to stay at our hotel at The next day. Best Regard Ruzi Okta Febrian Front Office Manager

Armansyah H. Business - 11/02/2020 Confirmed reviews ALL
« price reasonable »

room is OK , breakfast ok but internet not satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. ARMANSYAH H., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Rizkia P. Families - 10/02/2020 Confirmed reviews ALL
« Well located, but the property was old and dirty »

The hotel has strategic location but the overall property was old and dirty. At the first time we arrived, there was nobody who welcomed us. We should go inside and looked for someone to help us bring our luggages in. The room's floor was a little bit sticky. We did not get complete toiletries as there were no comb, no shower cap, no cutton buds provided , so we should phone and ask the housekeeping to send them to our room. We really had bad experiences at the swimming pool. The pool was full of leaves and our daughter's skin got itchy after 30 minutes swam. We asked for towels at fitness centre, but the staff said that they all were washed. It was sunday afternoon (usually more children swim on weekend), a four-star hotel should prepare more towels on weekend. At checked out time, we called and asked for a bell boy to bring our luggages to lobby area but after 15 minutes waiting, there were no bell boy came. So we brought them by ourselves. The food and beverages provided at the hotel's resto were not good. And once again, the resto was dirty, the restroom was old as well. We asked the resto staff (a trainee waitress) to clean our table and she only used a piece of tissue. She did not change the placemats, though they were dirty. She just reversed them (we thought we could do them without asking her help). We don't recommend this hotel at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Rizkia P., Thank you has taking your time to share with us your experience during your stay at our Hotel.We do apologize for unexpected condition that was happen during your stay with us. We respect about your comment that not meet your expectation stay with us such as staff no available during your enter our main entrance to bring your luggage.Nobody can assist you with properly how to get towel at our swimming pool arae.This case we will follow up soon and make sure no bad comment experience coming from our our guest. We will learn from all comment and we are promise to improve our service and hope to see you coming back to stay with us on the next future Best Regards, Ruzi Okta Febrian Front Office Manager

Elfrits N. Families - 09/02/2020 Confirmed reviews ALL
« Very good stay with various events »

The events make my family ejoy the vacation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.ELFRITS n., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Dony Families - 09/02/2020 Confirmed reviews ALL
« Recomended »

Strategic location,humble staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.DONY F., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Raymond Business - 08/02/2020 Confirmed reviews ALL
« Nice hotel »

This a resort in the middle of surabaya city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. RAYMOND l. luntungan, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Wk Business - 07/02/2020 Confirmed reviews ALL
« Good stay »

Nice resort feel to hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. WAI KONG c., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Intan K. Families - 07/02/2020 Confirmed reviews ALL
« not really good stay »

My first time stayed this hotel. I am member of Accorclub. Novotel Surabaya was not the standard of the Accor Group - I would say. The hotel is lack of maintenance such as the clean - at that time the bed, the towels were not clean at all. Also the shower did not work well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Intan Kumala Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Your comment about room maintenance such shower and cleanliness we will share to our House Keeping to follow up soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager

Alex M. Families - 06/02/2020 Confirmed reviews ALL

Very helpful reception staff who efficiently handled my arrival and departure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.ALEXANDER M., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Kt Business - 06/02/2020 Confirmed reviews ALL
« Good stay overall »

Only had the pleasure of very short stay in your facility due to business trip. Check-in process was smooth & excellent. Room was a bit dated, noticed some peeled out wallpaper & markings on the shelves. Very spacious. Need more water pressure for shower. Bed was comfy. I understand that it's trendy to go-green & use re-usable water jug, but why do you charge extra if we needed more water (per the signage on the water jug)? Alternatively, hotel could refill the water for free (ie. Hilton) or put water dispenser in the hallway (ie. Aston). Breakfast was ok. Croissant & cheese were excellent Didn't have the chance to try out the pool & gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear THIO KIAN s., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. We are glad to see your positive comment during your check in/ou process is smoothly.Your comment about water shower pressure we will inform to our Technician to check it and fixs it soon and thank you to give us about feedback for mineral water refill regulation and it will be our concern to thing about this service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Dina Families - 04/02/2020 Confirmed reviews ALL
« Good located, nice activities at hotel, but may be need to be cleaned often especially at corridors in between room »

Overall very gud.. i got birthday surprise from hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear DINA A., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Franky Families - 04/02/2020 Confirmed reviews ALL
« Nice hotel »

Nice hotel at city center. Easy to go every where. Spacious and clean room. I've been stayed here several times and always have good experience. Suitable for family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. FRANKY K., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Soeharto H. Families - 04/02/2020 Confirmed reviews ALL
« Well located and well designed »

First of all, I cheked out on 3rd, not 2nd of February. All ws ok, and quite satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. SOEHARTO H., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. We wish you has enjoy to stay at our hotel and our Service has meet your expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

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