WIFI/Internet Access- Choose between rooms or independent bungalows
- Fitness centre and basketball court
- Family-friendly facilities and Kids Club
- Western and local fare at Janggala restaurant
- WiFi in rooms and communal areas
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Services and practical information
PayingHotel location
Jalan Ngagel 173-175
60246
surabaya
indonesia
- BUNGURSIH BUS STATION : BUNGURASIH STN
- BUNGURSIH BUS STATION. : BUNGURASIH STN
- SURABAYA JUANDA At 20km / 12.5 miles - Shuttle paying
- GUBENG At 3km / 1.87 miles
- PASAR TURI At 10km / 6.25 miles
GPS : -7.296002, 112.742909
Your meetings and events
Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.
| Room name | Surface area | Height | Theatre style | U-shaped Room | Board-room | Classroom style | Banquet |
|---|---|---|---|---|---|---|---|
| JAYABHAYA | 24 m2 | 3 m | 25 | 15 | 10 | 15 | 10 |
| BRAWIJAYA 3 | 84 m2 | 7 m | 100 | 30 | 50 | 50 | 30 |
| BRAWIJAYA 1 | 96 m2 | 7 m | 100 | 30 | 30 | 50 | 30 |
| BRAWIJAYA 2 | 144 m2 | 7 m | 150 | 50 | 60 | 80 | 80 |
| BRAWIJAYA | 324 m2 | 7 m | 350 | 110 | 150 | 180 | 170 |
Our rooms
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Suite
Superior Room
A modern spacious room with 1 King bed or 2 single beds, en suite bath/shower, work area, satellite TV with pay movies and internet access, broadband connection, hair dryer, minibar, and garden view. Maximum 2 to 4 people. Up to 2 adults and 2 children.
- 144 rooms
- 18 connecting rooms
- Extra bed in room for child
- Extra bed in room for adult
Our restaurants and bars
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BAR
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Our guest reviews for
Novotel Surabaya - Hotel & Suites
100% genuine reviews from our guests
Find out more
Dear Mr.FRANS LEONARDO S., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager
Dear ANNISA D., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rian Front-Office Manager
DearMr. rully u., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comment about AC is not working as well surely we are invistigate and fixs it soon.Your input about our fruit at breakfast we will inform to our Restaurant team to improve it to be more nicely. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager
Dear Mr. purba p., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager
Dear Mr.G. A., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is pleasure to receive your feedback that we should provide chines signs at Front Office Team.We will try to see this opportunity on the next future to complete our best service to our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager
Dear Mrs.F. FEBTIANA, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager
Dear MELIA S., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager
Dear Mr.bery L., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We are sure will learn from your comment and we will improved our service for the next future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager
Dear Mr.BENZ B., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager
Dear dimas K., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. We appreciate your comment to improve our server more better for the next.We will inform to our technician about everything that not unexpected happen such ac,door not lock properly and hot water unstably. We will fix it soon and we are sure we learn from this for our best service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager
Dear niketut s., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rian Front-Office Manager
Dear Mrs. ikafitri m., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager
Dear gilian T., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and also our foods. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rian Front-Office Manager
Dear Mr.JAN MOLLER H., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager
Dear Mr. riza r., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager
Dear brightw52019, Thank you for taking time to review Novotel Surabaya Hotel and Suites. We work hard to deliver an exceptional guest experience during their stay at our Hotel, however in this case we fail to make your satisfaction and please allow me to express my apologies for that. Your concerns about the foul smell inside the room and the food which not very appealing had been discussed with all department concern to do review and fix all the matters mentioned immediately. If you have another chance for us to earn your trust, then I can assure you that you will have a great hotel experience. If you would like to discuss further with me regarding this subject, you could reach me at my email om@novotelsurabaya.com, and I will be get in touch with you. Kind regards, Novendra Operation Manager
Dear j., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team specially to our operators. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more we thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rian Front-Office Manager
Dear Graeme M., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rian Front-Office Manager
Dear dea m., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you and serve you better on your next meeting. Sincerely, Rian Front-Office Manager
Dear febrian s., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager
When making a booking at this hotel:
- I earn Status & Rewards points
- I do not earn points
- I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
- I can use my Rewards points
- I cannot use my points
- I benefit from {{fidelityCard}} advantages
- I benefit from advantages
- I do not benefit from advantages
- I can take advantage of the Members' rate
- I cannot take advantage of the Members' rate