Hotel - Novotel Surabaya - Hotel & Suites
Novotel Hotel Novotel Hotel

Novotel Surabaya - Hotel & Suites Hotel

3.5/5 1,042 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
JAYABHAYA 24 m2 3 m 25 15 10 15 10
BRAWIJAYA 3 84 m2 7 m 100 30 50 50 30
BRAWIJAYA 1 96 m2 7 m 100 30 30 50 30
BRAWIJAYA 2 144 m2 7 m 150 50 60 80 80
BRAWIJAYA 324 m2 7 m 350 110 150 180 170
    • Screen
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.0/5 ALL Rating 3,631 reviews

Our guest reviews for
Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,042 reviews
Frans Business - 02/12/2019 Confirmed reviews ALL
« Excellent hotel to stay in Surabaya »

Novotel Surabaya has a very friendly staff, check in process was smooth Choices of breakfast are great & the resort feel are definetly suits those who are looking for short recharge & for familu with kids too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.FRANS LEONARDO S., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Arsi W. Families - 29/11/2019 Confirmed reviews ALL

Nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANNISA D., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rian Front-Office Manager

Rully Business - 27/11/2019 Confirmed reviews ALL

I like the park & the pool. But the bed room air conditioner was not cold, made uncomfortable during the night. Fruit during breakfast need improvement, the fruit needs to be more ripe.

Our hotel has responded to the review
Our hotel has responded to the review

DearMr. rully u., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comment about AC is not working as well surely we are invistigate and fixs it soon.Your input about our fruit at breakfast we will inform to our Restaurant team to improve it to be more nicely. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager

Pw Business - 27/11/2019 Confirmed reviews ALL
« Great »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. purba p., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Ao G. Business - 26/11/2019 Confirmed reviews ALL
« comfortable »

The receptionist is suggested to be familiar with A. small amount of Chinese.It is suggested to add Chinese signs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.G. A., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is pleasure to receive your feedback that we should provide chines signs at Front Office Team.We will try to see this opportunity on the next future to complete our best service to our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Nana Friends - 26/11/2019 Confirmed reviews ALL
« Great hospitality, nice and clean room, beautiful pool view and delics meals »

Things to improve : your body lotion has no scents at all, it'd be nice if it has scents like perfume. Others are great. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.F. FEBTIANA, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Mili Couples - 23/11/2019 Confirmed reviews ALL
« good »

nice staycation

Our hotel has responded to the review
Our hotel has responded to the review

Dear MELIA S., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Beryl L. Solo - 21/11/2019 Confirmed reviews ALL
« Regretful »

1. When i came to the lobby there was no one at the lobby so i was picked up all my luggages to the receptionist desk through the stairs. 2. The room is very hot 3. The electricity was turned down twice and i asked the concierge to moved to another room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.bery L., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We are sure will learn from your comment and we will improved our service for the next future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager

B. Business - 20/11/2019 Confirmed reviews ALL
« Mr »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.BENZ B., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Dimas K. Couples - 18/11/2019 Confirmed reviews ALL
« Good atmosphere »

A bit disappointed due to our room 127 have some issues. - the door can't locked properly - the hot shower can't be use - the Air Conditioning can't be controlled, the temp and the fan speed can't be changed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear dimas K., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. We appreciate your comment to improve our server more better for the next.We will inform to our technician about everything that not unexpected happen such ac,door not lock properly and hot water unstably. We will fix it soon and we are sure we learn from this for our best service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Ni Business - 16/11/2019 Confirmed reviews ALL
« Excellent »

I love the circumstances

Our hotel has responded to the review
Our hotel has responded to the review

Dear niketut s., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rian Front-Office Manager

Ika Families - 16/11/2019 Confirmed reviews ALL
« Kids friendly hotel at surabaya »

We're just enjoy spend time at Novotel. Especially for my daughter. For room and swimming pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. ikafitri m., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Gillian T. Business - 16/11/2019 Confirmed reviews ALL
« Beautiful place supported with decent mannered staffs »

The receptionists were very cooperative and thoughtful. The staffs were also nice and quick to respond to the guest's requests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear gilian T., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and also our foods. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rian Front-Office Manager

Jan M. H. Business - 15/11/2019 Confirmed reviews ALL
« Good service »

Fine rooms and good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.JAN MOLLER H., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Muhammad R. F. Families - 14/11/2019 Confirmed reviews ALL
« Great experience »

Cozy places with very humble staff, Such a good hospitality and a recomended hotel, In short word, GREAT

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. riza r., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Couples - 14/11/2019 TripAdvisor review
« Novotel Surabaya »

Not up to standard I am used to Accor accomodation. The hotel lacks maintenance and our room although clean had a foul smell. Hotel staff provided us with aerosol. Food was not very appealing, catered more for the large groups of conference people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear brightw52019, Thank you for taking time to review Novotel Surabaya Hotel and Suites. We work hard to deliver an exceptional guest experience during their stay at our Hotel, however in this case we fail to make your satisfaction and please allow me to express my apologies for that. Your concerns about the foul smell inside the room and the food which not very appealing had been discussed with all department concern to do review and fix all the matters mentioned immediately. If you have another chance for us to earn your trust, then I can assure you that you will have a great hotel experience. If you would like to discuss further with me regarding this subject, you could reach me at my email om@novotelsurabaya.com, and I will be get in touch with you. Kind regards, Novendra Operation Manager

Agustinus J. G. Business - 11/11/2019 Confirmed reviews ALL
« Very Interesting »

All the operator was extremely friendly, so I just feel like in my own home. Good luck Novotel Surabaya!

Our hotel has responded to the review
Our hotel has responded to the review

Dear j., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team specially to our operators. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more we thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rian Front-Office Manager

Graeme M. Friends - 11/11/2019 Confirmed reviews ALL
« Very Nice Hotel »

My Experience was very good, polite helpful staff, nice Comfortable bed, well appointed room, and very nice gardens

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graeme M., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rian Front-Office Manager

Dea Business - 11/11/2019 Confirmed reviews ALL
« Meeting accomodation »

Great location, spacious room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear dea m., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you and serve you better on your next meeting. Sincerely, Rian Front-Office Manager

Fabrianne S. Couples - 10/11/2019 Confirmed reviews ALL
« It was satisfying enough! »

I enjoyed my stay there. The only concern I had was just the room I had requested was unavailable, so I had to move to the room on the second floor. If only I had got the room I wanted, it would've been perfect for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear febrian s., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

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