Novotel Surabaya - Hotel & Suites Hotel 4 stars

Customer review rating 4.0/5 3,782 reviews
Novotel Surabaya - Hotel & Suites
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+ 26 Services

Hotel extras

  • Choose between rooms or independent bungalows

  • Fitness centre and basketball court

  • Family-friendly facilities and Kids Club

  • Western and local fare at Janggala restaurant

  • WiFi in rooms and communal areas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • SURABAYA JUANDAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Outdoor tennis court
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Surabaya - Hotel & Suites

Jalan Ngagel 173-175
60246
surabaya
indonesia

Tel: +62315018900

Fax: (+62)31/5019175

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUNGURSIH BUS STATION :  BUNGURASIH STN

  • BUNGURSIH BUS STATION. :  BUNGURASIH STN

  • By plane

    SURABAYA JUANDA At 20km / 12.5 miles - Shuttle paying

  • By train

    GUBENG At 3km / 1.87 miles

  • By train

    PASAR TURI At 10km / 6.25 miles

GPS :-7.296002, 112.742909

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Meeting room

  • Audio and video equipment

  • Podium

  • Lectern

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 kingsize bed Garden View

  • Max. number of persons: 4
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Garden View

  • Max. number of persons: 4
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 kingsize bed, Pool Terrace

  • Max. number of persons: 4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Pool view

  • Max. number of persons: 4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 kingsize bed Pool View

  • Max. number of persons: 4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Pool Terrace

  • Max. number of persons: 4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

JANGGALA RESTAURANT

Type of cuisine: Barbecue

Dinning

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DAHANA LOUNGE BAR

Photo non contractuelle / Strictly non binding

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH POOL BAR

Photo non contractuelle / Strictly non binding

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,782 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,055 reviews

Well located,good sport facility,wide room and green concept

Customer review rating 4.0/5

Doma Business - 17/03/2020 Confirmed reviews ALL

Well located,good sport facility,wide room and green concept,but unfortunately the hotel doesnt have a bike for quest...because if they had bike,it will more exciting because we can have more experience in sport and enjoy the city

DearMr. DOMA FEBRIONO P., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We will think about your comment related bike facilities to provide in our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Average experience

Customer review rating 4.0/5

Raisha Couples - 16/03/2020 Confirmed reviews ALL

My stay started both in not good and good way. I came after 2 pm but my room wasn’t ready, so I need to wait to get my room ready. But then due to my own mistake I should have stayed in a twin bed room, but the team managed to get me a double bed room. When we got into the room and wanted to get shower the towel smells like cigarets so badly. We requested to get the new towel but it did not come. At the end we need to use a small hair towel and I need to share it with my husband. The clean towel came in the evening after we requested for the second time. Overall facilities are so so. The room was not crystal clean but still acceptable as the hotel itself is not very new. The crew was very friendly and helpful. So you get a good service as compensation. In general it is worth the price. Thank you for the hospitality dear Novotel Team!

Dear Ms Raisha, Thank you has chosen our hotel as your home during your visit at Surabaya City.We are very appreciate your comment that you stay has no meet your expectation.We do an apologize that you should waiting for the room ready at your arrival time and some inconvenience case happen during your stay such as no good smell towel and responses from our staff related your request come late We will pointing this case to our team that should taking responsible to improve for this service as soon. We are sure from your comment we will learn to improve our service and we are promises it will not be happen on the next future. We hope you will coming back to stay at our hotel. Best Regards Ruzi Okta Febrian Front Office Manager

Good Stay

Customer review rating 4.0/5

Arief I. Families - 11/03/2020 Confirmed reviews ALL

Good location, room was good, breakfast choice are Ok and the best one are swimming pool satisfied for my family....good playground and ambience

Dear ARIEF DODY i. I., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good Stay

Customer review rating 4.0/5

Harry G. Solo - 09/03/2020 Confirmed reviews ALL

- Excellent Pool - Beautiful layout - No Mineral water in the room and no dispenser outside

Dear HARRY G., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. Just information to you we put a pitcher mineral water in the room as complimentary and we not using the bottle of plastic for mineral water as our commitment to save our environment and Planet 21. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Comfortable Place

Customer review rating 4.0/5

Syaifullah A. S. N. Families - 09/03/2020 Confirmed reviews ALL

My family very satisfied with Novotel Service's

Dear Mr.SYAIFULLAH AGUS SETYO N., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Very comfortable, relaxing n well located hotel

Customer review rating 4.0/5

Robert S. Business - 05/03/2020 Confirmed reviews ALL

Hotel is very well located in central surabaya. Close to almost everywhere including airport. Hotel is well designed. It is a relaxing laid back resort. U feel like having a holiday in Bali while doing business works in surabayam

Dear ROBERTUS s., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Well ambience

Customer review rating 4.0/5

Aido Y. R. Business - 29/02/2020 Confirmed reviews ALL

Great taste of breakfast and restaurant view

Dear AIDO YUNAN R., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front-Office Manager

Decent hotel, spacious room

Customer review rating 4.0/5

Jeroen Families - 29/02/2020 Confirmed reviews ALL

Decent hotel, nice resort feeling. Pool is nice. Hotel is a bit dated, but in good condition. Price wise definitely worth the money.

Dear JEROEN VAN E., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front-Office Manager

convenient room and view arround garden pool

Customer review rating 4.0/5

Ida H. Business - 27/02/2020 Confirmed reviews ALL

feel relaxed and comfort

Dear IDA h., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good experience

Customer review rating 4.0/5

Erwin Business - 25/02/2020 Confirmed reviews ALL

All staff is humble, breakfast is good, clean room, etc. Overal my stays are good

Dear R ERWIN P., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Nice pool/garden view.

Customer review rating 4.0/5

K. Solo - 20/02/2020 Confirmed reviews ALL

Nice pool/garden view. Great breakfast. Very poor and disappointing internet connection quality.

Dear Mr.ULYAN K., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your comment abou wifi connection is poor we will inform to our Technician to fixs it soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good stay

Customer review rating 4.0/5

A. Business - 19/02/2020 Confirmed reviews ALL

The room are as expected, large and clean, the staff are friendly. But need to keep up the breakfast to be better taste and more variable

Dear Mr.SALEH A., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Well located and Good Stay

Customer review rating 4.0/5

Nandang H. Business - 19/02/2020 Confirmed reviews ALL

Overall met my expectation. One thing need for improvement to have breakfast ready on time.

Dear NANDANG MUNANDAR H., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. As information to you our breakfast time is start at 06.00 am until 10.00 am on weekdays,for weekends we are extended until 11.00 am. However your input still to be our concern for consistently. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Week located

Customer review rating 4.0/5

A. P. Business - 15/02/2020 Confirmed reviews ALL

It was nice stay in Novotel

Dear Mr. AGUS P., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Need more improvement

Customer review rating 4.0/5

Anthony A. Business - 14/02/2020 Confirmed reviews ALL

Really need more improvement The room smell is not good All the part and furniture look old The bed look dirty The air conditioner can not change to middle

Dear Mr.W., Thank you has taking your time to gave some review about our Hotel service and Facilities. We do an apologize for unexpected condition during your stay at our Hotel.Your comment about room smell and Ac temperature is unstable in your previous room we will inform to our House Keeping Manager. We wish you will come back to stay with us in the next Future. Warm Regards Ruzi Okta Febrian Front Office Manager

Its okay

Customer review rating 4.0/5

Richard G. Business - 12/02/2020 Confirmed reviews ALL

Enjoying the room, and the hotel.. But maybe you guys can do something bout mosquito’s at the pool.. it really annoying.

Dear Mr. RICHARD G., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Your comment about mosquito at pool area surely we will do treatment in our hotel area to reduce mosquitos in our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good location, Age-ing Hotel

Customer review rating 4.0/5

Clement S. Business - 12/02/2020 Confirmed reviews ALL

Sufficient

Dear CLEMENT S., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front-Office Manager

All facilities good

Customer review rating 4.0/5

Eka Families - 11/02/2020 Confirmed reviews ALL

A view days before i checkin, i have a request some bday cake for my daughter's bday. Sameday before checkin, i double check with the front desk about this matter But unfortunately, the cake never coming...So sad Pool is great, very instagramable The last thing, the taste of the food when i ordered room service was delicious (nasi goreng buntut)

Dear Mrs Eka, Thank you has taking your time to share with us your Experience Stay during your stay at hotel Novotel Surabaya Hotel & Suite. Surely,We share your comment to our restaurant manager that you were unhappy with our service to gust at Restaurant. We wish you will comeback to stay at our hotel at The next day. Best Regard Ruzi Okta Febrian Front Office Manager

price reasonable

Customer review rating 4.0/5

Armansyah H. Business - 11/02/2020 Confirmed reviews ALL

room is OK , breakfast ok but internet not satisfied

Dear Mr. ARMANSYAH H., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Well located, but the property was old and dirty

Customer review rating 4.0/5

Rizkia P. Families - 10/02/2020 Confirmed reviews ALL

The hotel has strategic location but the overall property was old and dirty. At the first time we arrived, there was nobody who welcomed us. We should go inside and looked for someone to help us bring our luggages in. The room's floor was a little bit sticky. We did not get complete toiletries as there were no comb, no shower cap, no cutton buds provided , so we should phone and ask the housekeeping to send them to our room. We really had bad experiences at the swimming pool. The pool was full of leaves and our daughter's skin got itchy after 30 minutes swam. We asked for towels at fitness centre, but the staff said that they all were washed. It was sunday afternoon (usually more children swim on weekend), a four-star hotel should prepare more towels on weekend. At checked out time, we called and asked for a bell boy to bring our luggages to lobby area but after 15 minutes waiting, there were no bell boy came. So we brought them by ourselves. The food and beverages provided at the hotel's resto were not good. And once again, the resto was dirty, the restroom was old as well. We asked the resto staff (a trainee waitress) to clean our table and she only used a piece of tissue. She did not change the placemats, though they were dirty. She just reversed them (we thought we could do them without asking her help). We don't recommend this hotel at all.

Dear Mrs Rizkia P., Thank you has taking your time to share with us your experience during your stay at our Hotel.We do apologize for unexpected condition that was happen during your stay with us. We respect about your comment that not meet your expectation stay with us such as staff no available during your enter our main entrance to bring your luggage.Nobody can assist you with properly how to get towel at our swimming pool arae.This case we will follow up soon and make sure no bad comment experience coming from our our guest. We will learn from all comment and we are promise to improve our service and hope to see you coming back to stay with us on the next future Best Regards, Ruzi Okta Febrian Front Office Manager
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