Novotel Surabaya - Hotel & Suites Hotel
4 stars
Customer review rating
4.0/5
3,809 reviews
ALLSAFE approved hotel

Hotel extras
Choose between rooms or independent bungalows
Fitness centre and basketball court
Family-friendly facilities and Kids Club
Western and local fare at Janggala restaurant
WiFi in rooms and communal areas
Check-in from 14h00
Check out up to 12h00
Paying
Hotel location
Novotel Surabaya - Hotel & Suites
Jalan Ngagel 173-175
60246
surabaya
indonesia
Check-in from 14h00
Check out up to 12h00
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BUNGURSIH BUS STATION : BUNGURASIH STN
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BUNGURSIH BUS STATION. : BUNGURASIH STN
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By plane
SURABAYA JUANDA At 20km / 12.5 miles - Shuttle paying
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By train
GUBENG At 3km / 1.87 miles
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By train
PASAR TURI At 10km / 6.25 miles
GPS :-7.296002, 112.742909
Your meetings and events
Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.
Room descriptions and layouts
meeting rooms
attendees
Room name |
Surface area |
Height |
Theatre style |
U-shaped Room |
Board-room |
Classroom style |
Banquet |
---|---|---|---|---|---|---|---|
Jayabhaya |
24 m² |
3 m |
25 participants |
15 participants |
10 participants |
15 participants |
10 participants |
Brawijaya 3 |
84 m² |
7 m |
100 participants |
30 participants |
50 participants |
50 participants |
30 participants |
Brawijaya 1 |
96 m² |
7 m |
100 participants |
30 participants |
30 participants |
50 participants |
30 participants |
Brawijaya 2 |
144 m² |
7 m |
150 participants |
50 participants |
60 participants |
80 participants |
80 participants |
Brawijaya |
324 m² |
7 m |
350 participants |
110 participants |
150 participants |
180 participants |
170 participants |
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Our accommodation(s)
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Our restaurants and bars
Our guest reviews for
Novotel Surabaya - Hotel & Suites
100% genuine reviews from our guests
Find out moreClassic Hotel in the City
pengelanaj 07/01/2021 TripAdvisor review
Novotel Surabaya is well maintain hotel. If I am not wrong it has been operated since 1997. But the maintenance is considered very good. Room and lobby are convenience and clean, staff are kind and helpful.
Don't Stay in This Hotel
smgosyenanugerah 05/01/2021 TripAdvisor review
Not recommended, very bed service and very disappointing, because this hotel took unilateral action by blocking our room on the 3rd day so that we could not continue our remaining 2 nights stay at this hotel
Way below 4* par
YapDenny 28/12/2020 TripAdvisor review
Stayed with family for 1 night transit at Surabaya and surprised with room's dusty floor and garden/pool area with lots of malignant mosquitoes. My 2 little sons got huge bites on their faces and heads in an instant after a quick walk. In room complimentary water was using refill jug, and who knows whether it is cleaned properly. But the peak of all was the breakfast, all stations except main course (rice) are still self service, and being honest we felt very uncomfortable in the area looking at the standard given in pandemic era. Staffs looked lost and clumsy, although they seems experienced (judging by age). We ended up took the main course only, because of the protocol, but the fried rice clumped like lontong, only the traditional omelet tasted okay. We should have stayed here again on the return trip following week, but decided to cancel because of the terrible experience.
Low corona standars
andreasgid Family - 23/12/2020 TripAdvisor review
I'm not satiesfied with the service and corona standards. Reception work at check in and check out very slow. No service personal in the restaurant. Waiting time 15 min. We order pizza and tomato ketchup and get some what looks like tomato, but it was different kind of chillie sauce. I put in my and my sons pizza and realize it was wrong. We call the service, but the only comment was oh so sorry.No corona standards in the hotel. The entry shower made all your cloth completly wet, like rain outside.Peaple can enter the hotel without mask. At our arrival there was some meeting or party. No mask has been used in the lobby. The reception and bellboy just tell them, but not push that the getting conform to the safety standards. At check out date breakfast the was a married party ongoing. Photographers allmost sitting in our breakfast table and moving clisely around. Some of them without mask. We
Good stay, refreshing moment, just lack of touch breakfast time
David S. Families - 10/11/2020 Confirmed reviews ALL
Novotel Hotel & Suites is one of the best staycation and refreshing place in town. I love being there just spending time with my family. My only concern is just the breakfast, even in pandemic situation, but I believe Novotel can improve the experience, not just another room services.
Our most recent 20 reviews
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