Hotel - Mercure Bordeaux Château Chartrons Hotel
Mercure Hotel Mercure Hotel

Mercure Bordeaux Château Chartrons Hotel

3.5/5 1,032 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

See all services

Hotel location

Companies and event centres nearby

Congress centre

CITE MONDIALE1.2 km / 0.75 mi

Exhibition centre

H141 km / 0.62 mi PALAIS DES EXPOSITIONS5.5 km / 3.42 mi

Your meetings and events

With 16,146 sq. ft. (1500 m²) of naturally-lit modular space spread over one level and with capacity for up to 250 people, the Hotel Mercure Bordeaux Château Chartrons provides the perfect setting for successful events.Take advantage of 4305 sq. ft. (400 m²) of garden and patio for outdoor breaks and cocktail parties!

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CHAMBRE CONFERENCE 20 m2 3 m 16 12 8 9 0
COMMANDERIE 28 m2 2 m 25 16 16 20 0
CONNETABLIE 28 m2 2 m 20 12 15 15 0
ALIÉNOR 1 45 m2 2 m 35 20 0 25 15
BACCHUS 1 45 m2 0 m 25 0 0 15 0
ALIÉNOR 2 50 m2 0 m 50 25 0 30 25
BACCHUS 2 50 m2 0 m 45 0 0 25 0
GENTIHOMMES 3 50 m2 2 m 50 25 0 30 25
GENTILHOMMES 1 50 m2 2 m 50 25 25 30 25
ALIÉNOR 3 85 m2 0 m 75 30 0 40 60
ALIENOR 1 + 2 90 m2 0 m 90 30 0 45 65
BACCHUS 1 + 2 95 m2 0 m 60 25 0 35 60
GENTILHOMMES 2 100 m2 2 m 110 35 0 60 70
JURADE 100 m2 2 m 100 35 0 50 65
GENTILHOMMES 200 m2 2 m 250 50 50 170 150
ATRIUM 500 m2 3 m 0 0 0 0 350
    • Flipchart
    • Audio and video equipment
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Whether on a business trip or a weekend away, choose from our comfortable and sophisticated Standard, Superior, Privilege or Suite rooms. Families: enjoy our connecting rooms at a special rate!

  • 215 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 33 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 ALL Rating 2,920 reviews

Our guest reviews for
Mercure Bordeaux Château Chartrons Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,032 reviews
Pierre Business - 07/11/2019 Confirmed reviews ALL
« Standard »

Quite OK

Couples - 02/11/2019 TripAdvisor review
« Service and Facilities »

Unexpected standards with Mecure with this hotel. Bed lights are not working, the front office just say, i have no staff now, it doesnt matter to you, my staff fix on tomorrow. In addition, no amenities is found in washroom, except one multi-purpose soap gel. I went to front office ad asking for tooth brush and shaving kit, the answer just say "NO, we do not have this". there s no intention to help me or solve my need. In my expereince of staying at Mecure, I just stayed at Mecure Madrid 2 days before, This is the poorest Mecure i found. All other mecure in my experience would offer me tooth brush, shaving kit and even slipper!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking time to tell us about your experience at the Hotel Mercure Bordeaux Château Chartrons. We are sorry that your experience did not meet your expectations; please allow you to express our sincerest apologies. We have at the front office tooth brush and shaving kit. It is not normal that you had this answer Sincerely Sophie ROBERT

Mary E. G. Couples - 20/10/2019 Confirmed reviews ALL
« Good choice! »

Usually choose Mercure hotels when traveling in Europe. This was an interesting hotel in the old area of Bordeaux near the river, chosen as the night before taking a river cruise, Picturesque, not as modern as some where we have visited., but comfortable. Usual pleasant helpful staff.

Anonymous Business - 14/10/2019 Confirmed reviews ALL
« An hotel that needs some refreshing »

The checkin and checkout was quite expeditie (I even wasn't asked if everything went well). The room need some refresh : 3 holes in the wallpaper with one of more than 20cm, kettle partially broken, ... Signage within the hotel to find your room confusing. As an AccordHotel Silver member, I wasn't offered a free drink at arrival.

Anns Couples - 13/10/2019 Confirmed reviews ALL
« Service poor »

Coffee machines and toaster not functioning well during breakfast service. Already setting dinner places during breakfast. Bar unattended for early evening drinks so went elsewhere. Hand bag whisked away by staff while we were getting breakfast. Drafty unheated dining area for dinner. Would have appreciated more compendium details relating to transport options into centre of city.

Preeti Families - 07/10/2019 Confirmed reviews ALL
« Great hotel and very helpful professional staff. »

We stayed at the hotel for 3 nights and the staff at reception was very helpful. They answered all our questions with extreme patience. The room was spacious and comfortable. Only point I can say that is that the AC was not great. Luckily the weather was not too hot during our stay, but its definitely something that can become and issue if its too hot.

William M. Business - 06/10/2019 Confirmed reviews ALL
« WiFi out for 25% of my stay »

Fairly horrible actually sorry to say the wallpaper was peeling off the walls the Internet wasn’t working and the location of the hotel is far from the desirable parts of Bordeaux. The staff was helpful However

Whl Couples - 02/10/2019 Confirmed reviews ALL
« Convenient and comfortable. »

Convenient location, comfortable room and excellent breakfast.

Yael B. Friends - 21/09/2019 Confirmed reviews ALL
« Comfortable room, far from center »

We stayed in a privilege room. Not beautiful, but very spacious and comfortable, with a coffee machine and free minibar (soft drinks only). Breakfast was terrible. Not rich, only one type of cheese (in France, really?), jam jars were empty, 2 of 3 coffee machines not working, no pastries, scrambled eggs not fully cooked... really terrible. We complained at check-out and they gave us 50% discount on breakfast. The hotel is located about 30-40 minutes fast walk from the town center, 6-7 stations by bus. The bus station is right under the hotel, but it is still not very comfortable to stay so far from the center.

Darren M. Business - 09/09/2019 Confirmed reviews ALL
« it was a nice hotel and the hotel staff were brilliant »

The hotel is in a great location however with the building work taking place and no notification as to when and how long is not good customer service, and also a few more items in your gym would be beneficial

J Couples - 01/09/2019 Confirmed reviews ALL

The locality is peaceful and safe but the hotel's location is a bit far from the city centre and from tram stops. A family or someone with luggage would need a taxi. The staff were friendly and very helpful. The atmosphere in the bar and common spaces was lovely and the entire hotel was very clean. Our room was spacious with a couch and a desk, and it was nice to have a Nespresso machine. The housekeepers did an excellent job each day. It was a shame that the TV in our room couldn't connect to the hotel's WiFi network; it would have given us more entertainment options. The bar had a lovely ambience and the multilingual staff were excellent. We did't stay for breakfast though; it was particularly expensive.

Ashley O. Business - 14/08/2019 Confirmed reviews ALL
« As expected, good place in bordeaux, good value, great breakfast »

All good No bads

Jennifer Couples - 08/08/2019 Confirmed reviews ALL
« Great place for visiting Bordeaux »

Really enjoyed everything about the hotel.

Anonymous Couples - 20/07/2019 Confirmed reviews ALL
« Comfy bed and good location »

Overall our 3-night stay was ok but moslty because the bed was comfortable and we were able to get some sleep. The hotel is well located and we managed to walk/bike downtown. However, we were extremely disappointed by what we saw advertised on several sites as a smoke-free property when actually several of the main shared areas smelled like cigarette - including the fitness room where it was unbearable. The hotel was also advertised as having full laundry but this was misleading since they didn't have a laundry room for guests on site - you had to send your clothes for cleaning and the price was ridiculously high. I enjoyed Bordeaux but next time we visit we may opt for an Airbnb or different hotel.

Alice Families - 11/07/2019 Confirmed reviews ALL
« worst hotel I ever stayed at »

Charged for milk for a baby which is ridiculous. Room left open for an entire day by cleaning staff! All our valuables inside with door wide open. Dead pigeon in fountain of courtyard. Room fridge filthy Air conditioning inadequate for heat

Our hotel has responded to the review
Our hotel has responded to the review

Dear LEO D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures with the teams to address the problem. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Sincerely, Damien BOUCHARD Front Office Manager

Paul Couples - 07/07/2019 Confirmed reviews ALL
« A fine base for visiting the trendy Chartrons neighbourhood north of the centre »

Friendly welcome. The room itself was a good size and well furnished, if a bit tired looking and with carpet (would be better refitted with parquet). The building feels very 1980s. The air conditioning didn't work but the staff moved us to another room. I would have liked to be able to open the window but all were locked. It's a fairly long walk down to the C tram in hot weather. For one night it was fine.

Anonymous Couples - 27/06/2019 Confirmed reviews ALL
« not a 4 stars »

Room standard, poor service.

Pauline L. Friends - 14/05/2019 Confirmed reviews ALL
« Very smart and modern hotel with spacious, clean room and friendly staff »

Impressive large entrance, reception, bar and restaurant. The staff were very friendly and helpful. Our Privilege room was very large clean and quiet and we especially liked having the door to close off the sleeping area from the bathroom and toilet. Overall our stay was very good and the location was perfect for us.

A R. M. Families - 23/04/2019 Confirmed reviews ALL
« Mr »

Very pleasant. Staff were very helpful and we would highly recommend your Hotel to our Friends.

R. Solo - 15/04/2019 Confirmed reviews ALL
« Pleasant and comfortable »

The room 355 was spacious and had many amenities. Although the hotel is not walking distance from the city centre it has good connection to trams. There is a shopping centre 10min away and another 15min away is the Riverwalk. I had a restful night which I am thankful of

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