Novotel Cotonou Orisha Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 853 reviews

ALLSAFE approved hotel

Information message

Novotel Cotonou Orisha
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+ 24 Services

Hotel extras

  • Near the airport and Cotonou beach

  • Comfortable rooms with unlimited WiFi and air conditioning

  • Five conference and seminar meeting rooms

  • An international restaurant

  • An outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Cotonou Orisha

Boulevard de la Marina
08 BP 0929
NA
 cotonou
benin

Fax: (+229)21/304188

Check-in from 12h00

Check out up to 12h00

  • By plane

    COTONOU At 2km / 1.25 miles - Shuttle free

  • By train

    OCBN At 6km / 3.73 miles

GPS:6.348814, 2.401088

Companies

  • BOLLORE 3.0 km / 1.86 mi
  • CFAO 6.0 km / 3.73 mi
  • SOCIETE GENERALE 4.0 km / 2.49 mi
  • WORLDBANK 3.0 km / 1.86 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Podium

  • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews for
Novotel Cotonou Orisha

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

853 reviews

TripAdvisor Rating 4.0/5

395 reviews

Home Away From Home

TripAdvisor rating 5.0/5

m0nicaemmanuel Business - 29/11/2021 TripAdvisor review

Thanks to all Novotel/Ibis team for being a wonderful host to us the past two weeks. A special thank you to Madam Laurette Akpi and her team. You are just amazing! God bless you all. Will surely stay in Novotel next time I am in Cotonou! Monica, Belgium

Dear Madam Monica, We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane Jamin. General Manager.

Good stay , clean, well located, fashionable lifestyle

Customer review rating 4.5/5

Anonymous Business - 26/11/2021 Confirmed reviews ALL

Great !

Dear Mr. Damase B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stéphane Jamin. General Manager.

Wonderful stay

Customer review rating 5.0/5

Jean M. C. Business - 22/11/2021 Confirmed reviews ALL

My experience was lovely. The staffs were wonderful. I only had issues with booking. It was difficult at first to trace but later on, the staffs resolved it...

Dear Mr. Matthew C., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The rest of the content was well noted as well and we apologize for every inconvenience caused you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane Jamin. General Manager.

Fantastic staff overall. Very nice and friendly atmosphere. You really feel to be at home.

Customer review rating 5.0/5

Sabrina M. H. Business - 18/11/2021 Confirmed reviews ALL

From the Receptionist, moving to the Lady at the Reservation (Mss Georgette), to all staff, housekeeping, security, really fantastic all of them. Restaurant staff as well great. Always friendly but professional treatment. Rooms are really comfortable and nice.

Dear Madam SABRINA MARISCAL H., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane Jamin General Manager.

Excellent experience

Customer review rating 5.0/5

Herbert M. Business - 11/11/2021 Confirmed reviews ALL

Truly delightful customer service

Dear Mr. GEOFFREY HERBERT M., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane Jamin. General Manager.

well located

Customer review rating 4.5/5

Musa A. Couples - 01/11/2021 Confirmed reviews ALL

clean enviroment

Dear Mr. MUSA A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stéphane Jamin. General Manager.

Good stay

Customer review rating 5.0/5

Jean M. C. Couples - 28/10/2021 Confirmed reviews ALL

I really enjoyed my time. The staffs were very nice and helpful at Novotel. I'm definitely coming back...

Dear Mr. Matthew C., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane Jamin. General Manager.

Welcoming

Customer review rating 4.0/5

George Business - 27/10/2021 Confirmed reviews ALL

It was a good experience. Overall, friendly staff and good facilities

Dear Mr. GEORGE Z., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The rest of the content is well noted; Thank you again for sharing your experience, and we look forward to welcoming you soon and giving you the opportunity to enjoy your welcome drink. Sincerely, Stéphane Jamin. General Manager.

good experience

Customer review rating 5.0/5

Maykel Y. Business - 20/10/2021 Confirmed reviews ALL

It was my 2nd time there, i like the stuff, very friendly, very cooperative, wants to help all time, nice food quality, excellent rooms

Dear Mr. MAYKEL MAGDI GEORGE Y., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The rest of the content is well noted and we thank you for your confidence in us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane Jamin. General Manager.

Excellent break

Customer review rating 5.0/5

Var S. Couples - 08/10/2021 Confirmed reviews ALL

Very pleasant from the moment of arrival. Warm welcome, smiling faces, attentive service..overall a very very good stay

Dear Madam Varsha G., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane Jamin. General Manager.

Nice staff but very angry about booking and relocation

Customer review rating 2.0/5

P. Business - 24/09/2021 Confirmed reviews ALL

We were 3 colleagues from the same Cie who booked 3 weeks in advance but one of us was relocated to IBIS We by the way had to remind several time to get booking confirmed

Monsieur P., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Cotonou Orisha. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Novotel sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires ont été mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Stéphane Jamin. Directeur Général des hôtels.
Customer review rating 2.0/5

Anonymous Business - 20/09/2021 Confirmed reviews ALL

Widely overpriced for what you get. A standard room for 250euros. I asked for a superior room with a king size bed, what I got was a standard room.The linen and towels are not that white! The bathroom sink is right in the room, the bathroom doesn’t have a door, as you shower the water spills everywhere! No I wouldn’t recommend

Dear Madam Merine Z., Thank you for taking the time to tell us about your experience at the Novotel Cotonou Orisha. We are sorry that your experience did not meet your expectations; At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The rest of the content is well noted as well and we thank you for your constructive comments. We would like to take the opportunity to inform you that our rooms are superiors and correspond to the design of the New Generation of N'ROOM Novotel; the doors are present only at the level of the toilets. Moreover all our beds are king size (240x260); We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphane Jamin. General Manager.
Customer review rating 2.0/5

Anonymous Business - 18/09/2021 Confirmed reviews ALL

Room had a pipe noise and I couldn’t sleep.

Dear Madam Myriam P., Thank you for taking the time to tell us about your experience at the Novotel Cotonou Orisha. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the appropriate measures have been taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphane Jamin. General Manager.

Always a great stay

Customer review rating 5.0/5

J. R. Families - 17/09/2021 Confirmed reviews ALL

Novotel has become our home away from home in Cotonou. The staff are friendly, warm, and professional. They always greet me by name and that makes you feel special. My family loves spending time at this property and will continue to frequent there to stay, rest, and relax.

Dear Mr. JAMES ALLEN R., Thank you for the great review of our hotel! It is always a pleasure to have you among us. We are glad that you enjoyed your stay with us and the entire family feels at home. Your satisfaction is our most priority. Looking forward seeing you again very soon. Sincerely, Stéphane Jamin. General Manager.

Cosy and functional

Customer review rating 3.5/5

Kido K. Business - 22/08/2021 Confirmed reviews ALL

I had a good stay at the Novotel. The room was tastefully furnished and was comfortable. though the room was small considering the price, the furniture blended seamlessly with the rest of the room. Making me feel at ease to work and sleep.

Dear M. KOUADIO JEAN JACQUES KIDO K., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The rest of the content is well noted. Thank you again for sharing your experience, and we look forward to welcoming you soon. Sincerely, Stéphane Jamin. General Manager.
Customer review rating 3.0/5

B. R. Solo - 17/08/2021 Confirmed reviews ALL

The AC is not working in the room 202. The second lift wasn't clean, there was water into it..So there was a queue at the reception. I do have to ask someone to mop up the lift, so people can use the two lifts instead of one. Other thing, the hotel was so crowded at that day, 13th of August.

Dear Mr. R. B., Thank you for taking the time to tell us about your experience regarding your recent stay with us. We are sorry that your experience did not meet your expectations; At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the appropriate measures were taking to address the problem and prevent future occurrence. We thank you for your concern and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphane Jamin General Manager.

Amazing stay!

Customer review rating 5.0/5

Anonymous Business - 16/08/2021 Confirmed reviews ALL

We had a group of 26 stay for about 7 days and had an amazing experience. The staff was attentive, the property spotless, and the rooms super comfortable! Great job all the way around!

Dear Mr. James R., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane Jamin. General Manager.

Good Stay

Customer review rating 4.5/5

Rich Business - 01/08/2021 Confirmed reviews ALL

Very pleased with the service I experienced during my stay at the Novotel Cotonou. Friendly staff, comfortable room and very pleasant pool area.

Dear Mr. Richard B., We very much appreciate your comments regarding your stay at the Novotel Cotonou Orisha. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane Jamin. General Manager.

Business Trip

TripAdvisor rating 4.0/5

Passport149641 Business - 16/11/2020 TripAdvisor review

Place to stay if you are visiting Cotonou for Business trip or other reason. Nice room with good quality of materras, clean and with nice view to the pool. Nice pool and garden. Good breakfast and luch or dinner buffet as well as option of menu a la carte. Professional staff and with dedicate attention. recommand this place in Cotonou

Dear Sir/Madam, We very much appreciate your comments regarding your experience with us at Novotel Cotonou. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane Jamin. General Manager.

business stay

TripAdvisor rating 4.0/5

Passport149641 Business - 23/02/2020 TripAdvisor review

good stay in recent renovated hotel. nice pool and garden. Good breakfast with fresh foods. Lunch and dinner buffet are also good. Nice room with good materas. recommand this hotel if you are visiting Cotonou.

Dear Passport149641, We thank you for taking the time to post your comments after your stay in our hotel. We are glad that you had a great stay and we thank you for your patronage. Your feedback and compliments about our facility, staff and food are noted and shared with the team who are motivated and encouraged by this. Customer satisfaction is our priority. We look forward to welcoming you back for another great stay with us. Sincerely, Eric HOUOT General Manager.

Our most recent 20 reviews

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