Sofitel Legend Santa Clara Cartagena Hotel 5 stars

TripAdvisor rating 4.5/5 2,415 reviews

Sofitel Legend Santa Clara Cartagena
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+ 27 Services

Hotel extras

  • In the heart of Cartagena

  • French style and local culture

  • Tradition and innovation

  • Personalized Service

  • Best South American hotel - Conde Nast Traveler Reader's Choice Awards 2018

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • RAFAEL NUNEZPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29
Barrio San Diego
(STATE) BOLIVAR

cartagena
colombia

Tel: +5756504700

Fax: (+57)56503050

Check-in from 15h00

Check out up to 12h00

  • By plane

    RAFAEL NUNEZ At 2.8km / 1.74 miles - Shuttle paying

  • By helicopter

    RAFAEL NUÑES INTL AIRPORT At 2.8km / 1.74 miles

  • By car

    ANILLO VIAL At 22km / 13.67 miles

GPS :10.428294, -75.547714

Companies

  • CITIBANK 1.0 km / 0.62 mi
  • DOW CHEMICAL 40.0 km / 24.86 mi
  • DUPONT 38.0 km / 23.61 mi
  • EXXON MOBIL 40.0 km / 24.86 mi
Companies

Your meetings and events

Six unique rooms for those who want to stand out from the crowd in every sense. Our Inspired Meetings team can be relied on to exceed your expectations, from weddings to conferences, the tiniest of details will be caressed with luxury and sophistication.Elegant French decor blends effortlessly with colonial style in our function rooms, enveloping them in pure sophistication, just perfect for your events. In the daytime, natural light filters in through the imposing windows creating a sensational setting.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • Slide projector

  • Video equipment

  • Overhead projector

  • WIFI access

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

CLASSIC ROOM, 1 King-Size Bed, Interior View

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe

SUPERIOR ROOM, 1 King-Size Bed, Balcony or Terrace, Pool View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: Pool side, Garden side, Courtyard side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

SUPERIOR ROOM, 2 Single Beds, Balcony or Terrace, Pool View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: Pool side, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

DELUXE ROOM, 1 King-Size Bed, Butler Service

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: Ocean/Sea view, Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
Rooms

Our restaurants and bars

RESTAURANTE 1621

Type of cuisine: Gourmet

A place where traditional Old World cuisine is fused with ingredients from the new continent to create a multi-sensory experience that will please even the most discerning of palates.

Cocktail menu (PDF)

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CLAUSTRO

Type of cuisine: null

With a welcoming atmosphere and a traditional gourmet brasserie service, offering French dishes fused with the best Caribbean products, served buffet-style and à la carte.

Lunch

12:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Found next to the hotel's swimming pool, the pool bar is the ideal place to indulge in a refreshing cocktail alongside a variety of menu options. Enjoy a unique atmosphere while basking in Cartagena's sun and its tropical climate.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CORO LOUNGE BAR

Non contractual photo

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more
tripadvisor

TripAdvisor Rating 4.5/5

2,415 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great Hotel and Service

TripAdvisor rating 4.5/5

Cartagena07 Couples - 19/01/2020 TripAdvisor review

This is my 3rd time at this hotel and still my favorite in Cartagena. Very nice rooms and excellent Customer Service. I had an incident with a lost item from my room but the hotel staff took the right steps and did the right thing by us. I highly recommend this hotel and definitely will stay here again.

Dear Cartagena07 Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Your kind comments are highly motivating as it is our priority to exceed our customer’s expectations. We hope you let us welcome you again. Heyder Baldiris Guest Experience Coordinator

great location

TripAdvisor rating 4.5/5

packm24 Couples - 06/01/2020 TripAdvisor review

located in the walled city attention to detail in service the pool beds can fill up early but the staff will try to bring in extra beds rooms are comfortable great showers buffet breakfast has a wonderful fruit selection

Dear packm24 We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Serrano Guest Experience Coordinator

Return stay - as memorable as the first

TripAdvisor rating 4.5/5

Charles M Solo travel - 06/01/2020 TripAdvisor review

I've stayed twice now at this location. This time I stayed three nights from December 23 to 26, 2019. It was a magical experience to spend the Christmas holiday at this hotel. The courtyard was beautifully lit at night, and holiday music played on the sound system int the evening. And all the staff are very kind, gracious and welcoming. A fine six course meal was served to guests on Christmas Eve. If you can reserve a space for the holidays next year, I would highly recommend it.

Dear Charles M. At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one. I will share your comments with all our team. I am sure that they will be very pleased to hear that you remember them because of the efforts they made to make you and your family feel special. Thank you again for taking the time to write this review which is helpful as we always strive to improve our services. We hope to have the pleasure to welcome you again in you next visit to Cartagena Heyder Baldiris Guest Experience Coordinator

An amazing stay!!!

TripAdvisor rating 4.5/5

mathildeacar Family - 02/01/2020 TripAdvisor review

I have heard this was the best hotel in Cartagena and there is no doubt it is. A fantastic building full of history and charm, with the warmest welcome possible from the incredible team. Everything has been de delight in this hotel, the service is excellent and the environment breathtaking. I highly recommend this property to any traveller looking to discover Cartagena in the best conditions possible.

Dear mathildeacar We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Guest Experience Coordinator

Beautiful property and friendly staff.

TripAdvisor rating 4.5/5

GrandTour46346944675 Family - 23/12/2019 TripAdvisor review

The property is more beautiful in person than in photos. The staff is incredibly friendly and helpful, the food was amazing, and the pool is a gem. We would absolutely stay here again and highly recommend the property to others.

Dear GrandTour46346944675 We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Serrano Guest Experience Coordinator

Cartagena, Colombia

TripAdvisor rating 4.5/5

terecurbelo Couples - 09/11/2019 TripAdvisor review

Excellent property, professional service, very good location and the staff was superb.if you need anything they will provided right away and always with a smile in their face. I really recommend tis hotel 100%.

Dear terecurbelo We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Guest Experience Coordinator

Beautiful hotel in the best location

TripAdvisor rating 4.5/5

Mark B Couples - 13/08/2019 TripAdvisor review

A very beautiful hotel in the heart of the historic center. The old part of the hotel has beautifully designed suites that keep the old charm but with modern conveniences. Great pool area which is well maintained

Dear Mr. Mark B It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We hope to have the pleasure to welcome you again in your next visit to Cartagena. Heyder Baldiris Guest Experience Coordinator

A True Legend

TripAdvisor rating 4.5/5

Happiness43420852422 Couples - 25/06/2019 TripAdvisor review

From the front desk, to the Butler Service, and the breakfast and 1621 restaurant, and also the beach bar, everything is perfect. A true legendary level of joy staying here. Special thanks and congratulations to Mr. Luis, our Butler on service, who was so perfect on everything detail and attention. Also appreciation to Mr. Giovanni for your friendly welcome.

Dear Happiness43420852422 It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team especially with Luis and Giovanni. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We hope to have the pleasure to welcome you again in your next visit to Cartagena. Heyder Baldiris Guest Experience Coordinator

Cartagena June 2019

TripAdvisor rating 4.5/5

Pathfinder500335 Family - 22/06/2019 TripAdvisor review

Excellent service at Front Desk, Concierge and El Coro Bar. Very helpful staff. Room, bed, toiletries were first class, location is very central within the walled city with plenty of restaurants, bars and music venues nearby.

Dear Pathfinder500335 We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Guest Experience Coordinator

Beautiful Cartagena de Indias

TripAdvisor rating 4.5/5

Kathy1944 Couples - 04/05/2019 TripAdvisor review

The Hotel was everything I expected and more. Grounds are beautiful.Service was tops. Employees were always friendly and eager to help. Restaurant El Claustro was excellent, and Luis Mesino made it better, ready to serve, with the attitude of what can we do to help you. Thank you Luis.

Dear Kathy1944 It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team especially with Luis. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We hope to have the pleasure to welcome you again in your next visit to Cartagena. Heyder Baldiris Guest Experience Coordinator

Outstanding!

TripAdvisor rating 4.5/5

Virginia L Couples - 16/04/2019 TripAdvisor review

My husband and I recently spent of a week at Santa Clara in Cartagena, and it was absolutely heavenly. The public areas of the hotel are breathtaking and our room was great. The staff is so friendly and helpful--actually all the Columbian people we encountered were delightful. The pool and its environs cannot be beat in the walled city and we spent a lot of time there during the afternoon heat. All the restaurants are excellent and we ate many breakfasts and lunches there, as well as a wonderful dinner at the very elegant 1621 restaurant. Literally, the only complaint I had was that the hair dryers in the room were so weak that I could not dry my hair. I switched them out 3 times, but it was no use. Not a problem, though, next time I'll just bring my own!

Dear Mrs.Virginia L We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena. Heyder Baldiris Guest Experience Coordinator

Amazing place

TripAdvisor rating 4.5/5

Sandravpf Couples - 01/04/2019 TripAdvisor review

The hotel is amazing, the pool, the rooms, the service, the restaurant, the view, the cleanliness , everything!! We had wonderful days in this paradise. The historic center is near and it is possible walk everywhere

Dear Mrs.Sandra F We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Guest Experience Coordinator

A great hotel to relax

TripAdvisor rating 4.5/5

Adrian S Couples - 01/03/2019 TripAdvisor review

My wife and I stayed here for a 5 day weekend and it is a fantastic place to stay. The hotel is definitely unique in many ways and it lived up to the expectations we had after looking at the website. The staff are great; super friendly, eager to help, suggest things to do or just making sure everything is okay. Our room was very nice with good aircon system and bathroom. The pool area is well laid out and most people stayed here to read, relax in the sun or have some drinks. This hotel is situated in the old city and it is very easy to go and walk around to see the sights. Anyone looking for a weekend away with someone special would definitely enjoy this hotel.

Dear Adrian S We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Guest Experience Coordinator

Excellent stay in Cartagena.

TripAdvisor rating 4.5/5

TravelMoreSeeMore Couples - 05/02/2019 TripAdvisor review

We recently stayed at the Santa Clara and loved it. The building has so much history and character. The facilities were beautiful, the bed was very comfortable, breakfast was excellent, and the pool was the icing on the cake. The pool was never over crowded and there were plenty of lounge chairs and umbrellas. There is an ATM on site. The hotel was very accommodating and allowed us to stay and hang out at the pool until our 5:30pm pickup as we headed on to our next destination. Location is great in the walled city, easy to walk everywhere. We would definitely stay here again on our next visit.

Dear TravelMoreSeeMore We are delighted to read your opinion about your stay with us. Our guests’ comments are very important for us. At Sofitel we strive to provide a superior service for every guest and we work in order to create memorable and special experiences. All our team will be pleased to know that your visit is unforgettable. Thank you for your interest in returning in your next visit and we hope to have the pleasure to welcome you again in the near future. Heyder Baldiris Guest Experience Coordinator

Perfect!

TripAdvisor rating 4.5/5

190Traveler190 Friends getaway - 14/11/2018 TripAdvisor review

This hotel is absolutely beautiful. The rooms are well appointed and the bedding is fantastic...Isleep so well every night. The staff was wonderful...from the moment we arrived until we departed the service was impeccable!!! Unbelievably friendly and professional staff. Great location. I cant wait to return.

Dear Traveler190 We highly appreciate your nice comments about your experience in the Sofitel Legend Santa Clara. It is a real pleasure for us to know that your experience with us was memorable and we thank you for your interest in returning. We would be delighted to welcome you again. Thank you for your review and we look forward your next visit to Cartagena. Heyder Baldiris Serrano Guest Experience Coordinator

Customer service at its best

TripAdvisor rating 4.5/5

Rikdebuyserie Solo travel - 07/11/2018 TripAdvisor review

Sofitel really put the customer experience at the heart of everything it does, nowhere else have I experienced the same attention to detail to make every aspect of your stay a most memorable one. Just to give one example, when I stayed in the Sofitel Legend in Amsterdam they apparently recorded the fact that I love to read and by my arrival in the Sofitel in Cartagena, there was a gift waiting for me which appeared to be a book with a link to the history of the hotel!

Dear M. Rickdebuyserie It is a real pleasure to see that you took the time to share with details your experience with us. This is exactly what we work for, unforgettable experiences and unique memories. I will share your comments with all our team. I am sure that they will be very pleased to hear that you remember them because of the efforts they made to make you feel special. Thank you again for taking the time to write this review which is helpful as we always strive to improve our services. We hope to have the pleasure to welcome you again in you next visit to Cartagena. Heyder Baldiris Guest Experience Coordinator

Excellent

TripAdvisor rating 4.5/5

edgarsalazar80 Family - 27/08/2018 TripAdvisor review

Everything was very nice. The service was wonderfoul. The location is great. The hotel thinks about the needs of its guests. They make their guests feel very special .Recommended to get some rest with family

Dear edgarsalazar80, Thank you very much for taking the time to review us and recommending us. We're pleased to know that you've enjoyed your stay with us. It would be nice to welcome you again in this property that will always be your home. Regards! Nathalia Pedraza, Guest Relations Manager.

Long Weekend

TripAdvisor rating 4.5/5

roybailey1 Couples - 10/08/2018 TripAdvisor review

An outstanding high quality hotel that delivers on what it says it can do - it was our first visit and doubt we would ever look to stay anywhere other than this hotel in Cartagena. An historic setting that has been sympathetically renovated for modern day use - truly beautiful. The staff (including Butler services) were attentive and routinely anticipate your needs before you ever get round to thinking about what they may be.

Dear roybailey1 Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Your kind comments are highly motivating as it is our priority to exceed our customer’s expectations. We hope you let us welcome you again. Regards! Nathalia Pedraza Guest Relations Manager

Top Notch Hotel

TripAdvisor rating 4.5/5

alvaro526 Family - 02/07/2018 TripAdvisor review

You can not ask for better service. My daughter needed a medicine, I called the front desk and within 5 minutes an employee was at the front door with the medicine form a local pharmacy!! all the staff will bend backwards to please you. The food and the drinks are outstanding.

Dear alvaro526, it is a pleasure for us to know that you spent a wonderful stay in Sofitel Santa Clara! Your kind comment is highly motivating as it is our priority to exceed our customers’ expectations. Plus, we are glad to read that you loved our food and drinks! We hope you let us welcome you again. Nathalia Pedraza Hernández Guest Relations Manager

Most WONDERFUL Staff!

TripAdvisor rating 4.5/5

Luz Maria W Couples - 09/05/2018 TripAdvisor review

My wife and I went to celebrate our anniversary and we had a majestic time! The hotel staff were friendly, charismatic, kind, warm, helpful and overall fantastic. From the bellman, security guards, pool guys, front desk staff, bar tenders were amazing. You can feel how happy the staff is to work at the Santa Clara Hotel. The Mojitos were delicious. Brunch out by the garden was an incredible experience. The hotel is very clean and the grounds are beautiful. We felt safe walking around the hotel. One suggestion to the hotel managers: The pool guys need a lifeguard chair. It is inconceivable to me that they have to stand and babysit spoiled children for so many hours. I had to get up and leave seeing how this guys have to deal with spoiled children and parents that do not do anything or say anything to their children. Cartagena was amazing! Thank you to ALL of the wonderful staff that made our stay so enjoyable.

Dear Luz Maria W., We highly appreciate your compliments about your stay with us. At Sofitel we strive to create memorable experiences to our guests and to make them feel special and at home. On the one hand, we would like to thank you for choosing our hotel to celebrate such a special occasion as your anniversary.I will be my pleasure to share your opinion with our entire team and I am sure they will be as pleased as me to know that your experience was unforgetable. On the other hand, I will share your suggestion with our managers and I am sure they will take them as constructive comments that will help them to provide a superior service. It is a real pleasure for us to receive comments like yours and we will be more than happy to welcome you again in the near future and to celebrate a lot more special occasions for you. Regards, Daniela Martinez Torres Guest Experience Coordinator
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