Novotel Rotorua Lakeside Hotel 4.5 stars

Name: Novotel Rotorua Lakeside
Address: ROTORUA, 3010, NEW ZEALAND
Telephone: (+64)7/3463888
Rating: 4.2

Customer review rating 4.2/5 14,421 reviews

ALLSAFE approved hotel

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+ 22 Services

Novotel Rotorua Lakeside Hotel

Hotel that makes every moment matter

We can't wait to welcome you to our vibrant hotel. We're confident you'll enjoy your stay, whether you're travelling for business or leisure.

Mr Edward JUDD, Hotel Manager

Check in to 4.5-star comfort with the lake at your doorstep at Novotel Rotorua Lakeside Hotel. Rejuvenate in the spa's natural geothermal mineral pools and experience a delicious Maori hangi at Matariki. Then retire to your room - a calm haven with earthy colours, wood furniture and picture windows - and soak in the spectacular scenery at Novotel.

Conveniently located just 15-minutes from Rotorua Airport in the heart of Rotorua township, Novotel Rotorua Lakeside is the perfect base for adventure enthusiasts and families alike to see all that New Zealand's geothermal capital has to offer. Take a short stroll to the lakefront to ride the thrilling Kawarau Jet on Lake Rotorua. Hop on nearby public transport to visit the cultural and geothermal wonders at Te Puia. Or enjoy the adrenaline-pumping action of the luge at Rotorua Skyline.

Just steps from Eat Streat bars and restaurants also only a short walk from the awe-inspiring lakefront, the Novotel Rotorua Lakeside Hotel is in the heart of the cultural and geothermal marvel that is Rotorua.

Hotel extras

Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting
Complimentary access to geothermal mineral pools
Indoor pool, fitness centre, and hot tub
Light-filled restaurant with floor-to-ceiling windows - lunch, dinner and hot breakfast buffet
Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas Free wifi for up to 1 hour per day in the lobby
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
- Internet access via Fiber Optics
Parking
- Private outdoor parking
- Public outdoor parking
- Bus/coach parking area
- Valet parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- LATE CHECK-OUT UP TO 5PM (Paying) Extend your stay until 5PM to make the most out of your departure day. Remember Novotel offers this service for free on Sundays.
Laundry
- Dry cleaning / Ironing
- Laundromat
Currency exchange
Porter
Concierge

Indoor heated pool
Thermal Spa
Fitness centre
Jacuzzi
Golf course 18 holes (nearby)

Breakfast Paying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hours
- Opening hours : Week-end 24 Hours

11 Meeting room(s)
Conventions hotel
Web Corner on a Mac
Copy/print service available

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 11h00

In summary

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

One Restaurant
One Bar
Breakfast
- Buffet (Extra)
Room service
- Cold snacks
- Hot meals

11 Meeting rooms

Wheelchair accessible hotel

Hotel informations
- 199 rooms
- 4 rooms for people with reduced mobility
- 5 family rooms
- 21 connecting rooms
- 199 non-smoking rooms
- 5 floors
Languages spoken at the hotel
- English
Laundry / Valet Services
- Dry cleaning / Ironing
- Laundromat
Wi-Fi
- WiFi in the communal areas
- High Speed WiFi
- WiFi at the hotel
- High Speed internet
Air conditioning
- Air Conditioning
Reduced mobility Facilities
100% Non Smoking Property
Elevator to all floor
Check In & Check-out facilities
- Late Checkout
- Express check-out
- Express check-in
Luggage storage
- Luggage storage
Porter
- Porter
Currency exchange
- Currency exchange

Onsite carparking
- On site
- 104 parking spaces
- Private
- Parking opened 24/7
- Parking with security service

Geo-thermal pool
- Covered
- On site
In Balance Fitness Centre
- On site
- Thermal Spa
- Sauna room

Services for children
- Childrens TV Channels

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010 rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00

TUTANEKAI ST. : STATE HWY 5 TOURISM CTR BUS
TUTANEKAI ST... : STATE HWY 33 TOURISM CTR BUS

By plane
HAMILTON At 80km / 49.71 miles
By plane
ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network

Room descriptions and layouts

meeting rooms

From 1 to 350

attendees

Configuration is not available for these requirements

- Height 2 m
- Theatre style 40 participants
- U-shaped Room 15 participants
- Board-room 16 participants
- Classroom style 15 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 12 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 12 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 40 participants
- U-shaped Room 15 participants
- Board-room 16 participants
- Classroom style 15 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 40 participants
- U-shaped Room 15 participants
- Board-room 16 participants
- Classroom style 15 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 40 participants
- U-shaped Room 15 participants
- Board-room 16 participants
- Classroom style 15 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 60 participants
- U-shaped Room 24 participants
- Board-room 20 participants
- Classroom style 27 participants
- Banquet 50 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 4 m
- Theatre style 120 participants
- U-shaped Room 30 participants
- Board-room 30 participants
- Classroom style 40 participants
- Banquet 100 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 4 m
- Theatre style 170 participants
- U-shaped Room 48 participants
- Board-room 40 participants
- Classroom style 72 participants
- Banquet 120 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 4 m
- Theatre style 260 participants
- U-shaped Room 55 participants
- Board-room 50 participants
- Classroom style 108 participants
- Banquet 200 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 4 m
- Theatre style 350 participants
- U-shaped Room 70 participants
- Board-room 60 participants
- Classroom style 144 participants
- Banquet 300 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Stafford	4 m²	2 m	40 participants	15 participants	16 participants	15 participants	40 participants
Blake room	32 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	12 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Executive boardroom	32 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	12 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Dodd	49 m²	2 m	40 participants	15 participants	16 participants	15 participants	40 participants
Hillary	49 m²	2 m	40 participants	15 participants	16 participants	15 participants	40 participants
Seddon	49 m²	2 m	40 participants	15 participants	16 participants	15 participants	40 participants
Mansfield	66 m²	2 m	60 participants	24 participants	20 participants	27 participants	50 participants
Batten 1	128 m²	4 m	120 participants	30 participants	30 participants	40 participants	100 participants
Batten 2	192 m²	4 m	170 participants	48 participants	40 participants	72 participants	120 participants
Rutherford	279 m²	4 m	260 participants	55 participants	50 participants	108 participants	200 participants
Batten 1 & 2	320 m²	4 m	350 participants	70 participants	60 participants	144 participants	300 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Flipchart
Soundproof
Screen
Audio and video equipment
Podium
Lectern
WIFI access
Syndicate rooms
Airconditioned meeting room
Hotel connected to conv. centre
High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

Max. number of persons: 4
Area: From 41 m² / 441 sq ft
Views: Lake View *
Most of the accommodation: Corner Room *

Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Nespresso machine
Bathroom products(...)

Executive Suite

Max. number of persons: 4
Area: From 72 m² / 775 sq ft
Views: Lake View, City View *
Most of the accommodation: Corner Room *

Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Nespresso machine
Bathroom products(...)

Royal Suite - 3 Bedroom Apartment

Max. number of persons: 6
Area: From 245 m² / 2637 sq ft
Views: Lake View, Panorama view *
Most of the accommodation: Corner Room *

Subject to availability

High speed internet
Microwave
Satellite/cable colour TV
Bathroom products
Direct dial telephone

City View King Room

Accessible room

Max. number of persons: 4
Area: From 32 m² / 344 sq ft
Views: City View *

Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Bathroom products(...)

City View Twin - 2 Queen Beds

Max. number of persons: 4
Area: From 28 m² / 301 sq ft
Views: City View *

Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Lake View King Room

Max. number of persons: 4
Area: From 28 m² / 301 sq ft
Views: Lake View *

Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Lake View Twin - 2 Queen Beds

Max. number of persons: 4
Area: From 28 m² / 301 sq ft
Views: Lake View *

Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Studio Family RoomNon contractual photo

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: City View *

Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

CLARKE'S BAR

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

centrally located

Jillian W. Business - 24/09/2021 Confirmed reviews ALL

great service in demanding times

Anonymous Business - 23/09/2021 Confirmed reviews ALL

Staying for business.

Excellent location

Amit P. Friends - 23/09/2021 Confirmed reviews ALL

Amazing experience, good service!

Nice View.

Matt A. Business - 23/09/2021 Confirmed reviews ALL

I was given a room with the TV not working. When I asked for assistance it became clear that maintenance knew that that room had a faulty TV, but had not told reception! I was moved rooms but it is always a hassle. When I booked breakfast was included in the rate. When I checked out I was charged for breakfast because "you didn't have the buffet". The buffet was not available because of covid restriction. Eventually I was not charged extra but it seems so simple to me

Wonderful customer service

Rawiri Families - 23/09/2021 Confirmed reviews ALL

As always a great stay at the Novotel Rotorua, but this time can I say the service from front of house staff was amazing.

Neiks Families - 22/09/2021 Confirmed reviews ALL

Enjoyed the stay, however as we had small children with us it just wasn't suitable. Would love to see a few changes our next stay. Needing windows with safety lock in room as there is not enough fresh air coming into room. Rooms could use a little update Pool tiles need a proper clean

Great location and staff were exceptional

Les G. Couples - 17/09/2021 Confirmed reviews ALL

Stayed for two nights in a junior suite and enjoyed every minute. The staff were professional polite and extremely courteous from the first minute to the last. Nothing was too much trouble for them and everything was perfect for us

Dear Leslie G., Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Np Couples - 17/09/2021 Confirmed reviews ALL

Very spoilt thank you

Dear Nadine P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edward Judd General Manager

Good

Jenny Solo - 16/09/2021 Confirmed reviews ALL

My stay was good. The reception staff were friendly and helpful.

Dear Jenny N., Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Great Stay

Steve H. Couples - 16/09/2021 Confirmed reviews ALL

Dave on the front desk was fantastic and so was the bar manager. We could not have asked for a better stay. Thanks, Steve

Dear Steve & Lisa H., Thank you for your great review. I will make sure to share your amazing review with Dave and the Bar manager as they work hard to deliver a high quality guest experience, this will make their day. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Always A Great Place To Stay

Anonymous Families - 16/09/2021 Confirmed reviews ALL

Everything was to standard at the hotel as always. This time we had breakfast in the restaurant. This wasn't to satisfaction at all. All our coffee's was luke warm, eggs twice weren't cooked to order (sent back) & service very slow.

Dear Melanie H., Thank you for your comments. Our apologies for letting you down with the breakfast service. I have shared your comments with the team and we will put a higher focus on this area. Thank you again for sharing and we wish you a relaxing weekend. Sincerely, Edward Judd General Manager

Great location and the room was spacious and bright.

Meg C. Couples - 16/09/2021 Confirmed reviews ALL

I fell in love with the super comfortable mattress and the pillows are divine. But most special of all is the genuine friendliness and connection of the team. Pure gold. Especially in Clark's bar. We have been looking for some very hard to locate and little known rock drawings 30 minutes south of Rotorua that only very local knowledge will know of. The bar manager asked one of his team if they knew and they shared their location with us. Bust best of all we arranged to meet and in her own time the next day, drive many kilometres to take us to the drawings. Sensational people you have at Novotel Lakeside. We'll return here rather than our usual Rotorua hotel.

Dear Meg C., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. I am glad to hear you had a good time when you visited our property and that our team and especially Keisha went above and beyond to help you out! We are extremely proud of her and our team. I will notify her of this review and I am sure she will be over the moon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Everything you need for a much needed holiday

Moses P. Families - 10/09/2021 Confirmed reviews ALL

Nice warm welcome by staff and a lovely handprinted card awaiting us in our room, added a special touch with some special gifts so lovely. Everything you need is here, comfortable beds, indoor heated pools, Bar, gym and Buffet restaurant. Location is great, only a few minutes walk to eat street and city center. This is a great family friendly hotel, kids will be entertained for hours with all the awesome facilities. Our room had lovely views of the lake, it was very clean and quiet. I highly recommend this place to anyone needing a romantic getaway or family vacation. Thank you to all the staff at the Novotel Hotel for your wonderful hospitality, we will be back.

Dear Moses P., What an amazing review to read! It is always a pleasure to receive positive feedback. I will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Well located, comfortable stay, peace and quiet

Shane S. Solo - 09/09/2021 Confirmed reviews ALL

Needed accomodation quickly and Novotel to the rescue. Extremely friendly staff especially Sarah and Hareta ( I think that was her name) please formally pass on my thanks to them both on their friendliness.

Dear Shane S., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Good stay

Dagmar E. Business - 08/09/2021 Confirmed reviews ALL

Loved every minute of my stay.

Dear Dagmar E., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Good Location

Saif I. R. Families - 03/09/2021 Confirmed reviews ALL

Was great stay, staff very friendly and helpful

Dear Saif Ian R., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Comfortable with great service

Andy L. Business - 02/09/2021 Confirmed reviews ALL

Stayed for one night. Very comfortable

Dear Andrew L., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside and we hope to see you again soon! Sincerely, Edward Judd General Manager

Business Trip

bhaskars121 22/08/2021 TripAdvisor review

Well located hotel close to eating outlets, lake side and easy walk to town center. Hotel is Clean and tidy with good meeting and entrainment areas. Breakfast is excellent with many options. Front desk reception area needs attention - waited for around 10minutes at check in time while the only person was on the phone.

Kia Ora Thank you for positive review. I am pleased that you had a great stay overall and that we were able to accommodate. I will pass your feedback over to our team as this will encourage us to keep up the good work and areas that need improvement. I am sorry to hear about the wait at Reception. I will also pass over to our team as we strive to give excellent service. I hope we do see you back again with us in the future.

518

5accounts Business - 16/08/2021 TripAdvisor review

The window had happy birthday on it from previous person staying written in the condensation on the window and rubbish under the bed. Not cleaned fully also the shower head needs a descale or a new one water came out in all directions. Other than that all was great .

Kia Ora I would like to send our sincerest apologies regarding the cleanliness of the room. I have shared your feedback with our team to ensure we make the improvements needed as this is not the service we promise should this occur in the future. I am delighted to hear that the rest of your stay was comfortable and that overall you had a great experience. We hope to welcome you back again in the future. Kind regards.

Awesome Service.

smiddha5 02/08/2021 TripAdvisor review

Novotel Rotorua Lakeside provide a awesome service and we enjoyed a lot . My Family love to stay in Novotel and now its part of our favorite destination for holidays. Team of Hotel is really friendly and service is outstanding.

Thank you for your wonderful feedback! I will be sure to pass your comments over to the team. We hope to welcome you back again to the Novotel in the future.

Our most recent 20 reviews

In partnership with TripAdvisor

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ibis Rotorua Hotel
3 stars
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Pullman Rotorua Hotel
5 stars
At 220 m
Peppers on the Point Rotorua
5 stars
At 3.1 km

Novotel Rotorua Lakeside Hotel 4.5 stars

Hotel extras

Hotel location

Novotel Rotorua Lakeside

Your meetings and events

Our accommodation(s)

Our restaurants and bars

ATLAS CAFE & RESTAURANT

CLARKE'S BAR

Our guest reviews for Novotel Rotorua Lakeside

Our other hotels nearby

ibis Rotorua Hotel

Pullman Rotorua Hotel

Peppers on the Point Rotorua

Our guest reviews for
Novotel Rotorua Lakeside