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Novotel Rotorua Lakeside Hotel 4.5 stars

Customer review rating 4.2/5 14,421 reviews

ALLSAFE approved hotel

Novotel Rotorua Lakeside
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+ 22 Services

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - lunch, dinner and hot breakfast buffet

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Golf course 18 holes (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010 rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :  STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :  STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network

Room descriptions and layouts

11 

meeting rooms

From 1 to 350 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Soundproof

  • Screen

  • Audio and video equipment

  • Podium

  • Lectern

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • Hotel connected to conv. centre

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

CLARKE'S BAR

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

14,421 reviews

TripAdvisor Rating 4.0/5

3,150 reviews

centrally located

Customer review rating 4.0/5

Jillian W. Business - 24/09/2021 Confirmed reviews ALL

great service in demanding times

Customer review rating 3.0/5

Anonymous Business - 23/09/2021 Confirmed reviews ALL

Staying for business.

Excellent location

Customer review rating 5.0/5

Amit P. Friends - 23/09/2021 Confirmed reviews ALL

Amazing experience, good service!

Nice View.

Customer review rating 3.5/5

Matt A. Business - 23/09/2021 Confirmed reviews ALL

I was given a room with the TV not working. When I asked for assistance it became clear that maintenance knew that that room had a faulty TV, but had not told reception! I was moved rooms but it is always a hassle. When I booked breakfast was included in the rate. When I checked out I was charged for breakfast because "you didn't have the buffet". The buffet was not available because of covid restriction. Eventually I was not charged extra but it seems so simple to me

Wonderful customer service

Customer review rating 5.0/5

Rawiri Families - 23/09/2021 Confirmed reviews ALL

As always a great stay at the Novotel Rotorua, but this time can I say the service from front of house staff was amazing.

Ok

Customer review rating 2.5/5

Neiks Families - 22/09/2021 Confirmed reviews ALL

Enjoyed the stay, however as we had small children with us it just wasn't suitable. Would love to see a few changes our next stay. Needing windows with safety lock in room as there is not enough fresh air coming into room. Rooms could use a little update Pool tiles need a proper clean

Great location and staff were exceptional

Customer review rating 5.0/5

Les G. Couples - 17/09/2021 Confirmed reviews ALL

Stayed for two nights in a junior suite and enjoyed every minute. The staff were professional polite and extremely courteous from the first minute to the last. Nothing was too much trouble for them and everything was perfect for us

Dear Leslie G., Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager
Customer review rating 5.0/5

Np Couples - 17/09/2021 Confirmed reviews ALL

Very spoilt thank you

Dear Nadine P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edward Judd General Manager

Good

Customer review rating 3.5/5

Jenny Solo - 16/09/2021 Confirmed reviews ALL

My stay was good. The reception staff were friendly and helpful.

Dear Jenny N., Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Great Stay

Customer review rating 5.0/5

Steve H. Couples - 16/09/2021 Confirmed reviews ALL

Dave on the front desk was fantastic and so was the bar manager. We could not have asked for a better stay. Thanks, Steve

Dear Steve & Lisa H., Thank you for your great review. I will make sure to share your amazing review with Dave and the Bar manager as they work hard to deliver a high quality guest experience, this will make their day. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Always A Great Place To Stay

Customer review rating 4.0/5

Anonymous Families - 16/09/2021 Confirmed reviews ALL

Everything was to standard at the hotel as always. This time we had breakfast in the restaurant. This wasn't to satisfaction at all. All our coffee's was luke warm, eggs twice weren't cooked to order (sent back) & service very slow.

Dear Melanie H., Thank you for your comments. Our apologies for letting you down with the breakfast service. I have shared your comments with the team and we will put a higher focus on this area. Thank you again for sharing and we wish you a relaxing weekend. Sincerely, Edward Judd General Manager

Great location and the room was spacious and bright.

Customer review rating 5.0/5

Meg C. Couples - 16/09/2021 Confirmed reviews ALL

I fell in love with the super comfortable mattress and the pillows are divine. But most special of all is the genuine friendliness and connection of the team. Pure gold. Especially in Clark's bar. We have been looking for some very hard to locate and little known rock drawings 30 minutes south of Rotorua that only very local knowledge will know of. The bar manager asked one of his team if they knew and they shared their location with us. Bust best of all we arranged to meet and in her own time the next day, drive many kilometres to take us to the drawings. Sensational people you have at Novotel Lakeside. We'll return here rather than our usual Rotorua hotel.

Dear Meg C., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. I am glad to hear you had a good time when you visited our property and that our team and especially Keisha went above and beyond to help you out! We are extremely proud of her and our team. I will notify her of this review and I am sure she will be over the moon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Everything you need for a much needed holiday

Customer review rating 5.0/5

Moses P. Families - 10/09/2021 Confirmed reviews ALL

Nice warm welcome by staff and a lovely handprinted card awaiting us in our room, added a special touch with some special gifts so lovely. Everything you need is here, comfortable beds, indoor heated pools, Bar, gym and Buffet restaurant. Location is great, only a few minutes walk to eat street and city center. This is a great family friendly hotel, kids will be entertained for hours with all the awesome facilities. Our room had lovely views of the lake, it was very clean and quiet. I highly recommend this place to anyone needing a romantic getaway or family vacation. Thank you to all the staff at the Novotel Hotel for your wonderful hospitality, we will be back.

Dear Moses P., What an amazing review to read! It is always a pleasure to receive positive feedback. I will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Well located, comfortable stay, peace and quiet

Customer review rating 4.0/5

Shane S. Solo - 09/09/2021 Confirmed reviews ALL

Needed accomodation quickly and Novotel to the rescue. Extremely friendly staff especially Sarah and Hareta ( I think that was her name) please formally pass on my thanks to them both on their friendliness.

Dear Shane S., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Good stay

Customer review rating 5.0/5

Dagmar E. Business - 08/09/2021 Confirmed reviews ALL

Loved every minute of my stay.

Dear Dagmar E., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Good Location

Customer review rating 5.0/5

Saif I. R. Families - 03/09/2021 Confirmed reviews ALL

Was great stay, staff very friendly and helpful

Dear Saif Ian R., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Comfortable with great service

Customer review rating 4.5/5

Andy L. Business - 02/09/2021 Confirmed reviews ALL

Stayed for one night. Very comfortable

Dear Andrew L., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside and we hope to see you again soon! Sincerely, Edward Judd General Manager

Business Trip

TripAdvisor rating 4.0/5

bhaskars121 22/08/2021 TripAdvisor review

Well located hotel close to eating outlets, lake side and easy walk to town center. Hotel is Clean and tidy with good meeting and entrainment areas. Breakfast is excellent with many options. Front desk reception area needs attention - waited for around 10minutes at check in time while the only person was on the phone.

Kia Ora Thank you for positive review. I am pleased that you had a great stay overall and that we were able to accommodate. I will pass your feedback over to our team as this will encourage us to keep up the good work and areas that need improvement. I am sorry to hear about the wait at Reception. I will also pass over to our team as we strive to give excellent service. I hope we do see you back again with us in the future.

518

TripAdvisor rating 5.0/5

5accounts Business - 16/08/2021 TripAdvisor review

The window had happy birthday on it from previous person staying written in the condensation on the window and rubbish under the bed. Not cleaned fully also the shower head needs a descale or a new one water came out in all directions. Other than that all was great .

Kia Ora I would like to send our sincerest apologies regarding the cleanliness of the room. I have shared your feedback with our team to ensure we make the improvements needed as this is not the service we promise should this occur in the future. I am delighted to hear that the rest of your stay was comfortable and that overall you had a great experience. We hope to welcome you back again in the future. Kind regards.

Awesome Service.

TripAdvisor rating 5.0/5

smiddha5 02/08/2021 TripAdvisor review

Novotel Rotorua Lakeside provide a awesome service and we enjoyed a lot . My Family love to stay in Novotel and now its part of our favorite destination for holidays. Team of Hotel is really friendly and service is outstanding.

Thank you for your wonderful feedback! I will be sure to pass your comments over to the team. We hope to welcome you back again to the Novotel in the future.

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