Novotel Rotorua Lakeside Hotel 4.5 stars

Customer review rating 4.2/5 12,739 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Rotorua Lakeside
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+ 26 Services

Hotel extras

  • Steps from "Eat Street" bars and restaurants

  • Indoor pool, fitness centre, hot tub

  • Complimentary geothermal mineral pool access

  • Light-filled restaurant, hot breakfast buffet

  • Clarke's Bar with lake-view terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010
rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :  STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :  STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network

Room descriptions and layouts

11 

meeting rooms

From 1 to 350 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Soundproof

  • Screen

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • Hotel connected to conv. centre

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

  • Max. number of persons: 4
  • Area: From 41 / 441 sq ft
  • Views: Lake View *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Executive Suite

  • Max. number of persons: 4
  • Area: From 72 / 775 sq ft
  • Views: Lake View, City View *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Royal Suite - 3 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 245 / 2637 sq ft
  • Views: Lake View, Panorama view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Microwave
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)
Suites

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Menu (PDF)

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLARKE'S BAR

Non contractual photo

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

12,739 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,099 reviews

Lovely and relaxed.

Customer review rating 4.2/5

Emma K. Families - 23/10/2020 Confirmed reviews ALL

I took my daughter for her 13th birthday and her friend. We had late night spas and room service. It was a lovely experience

Goog location, tired room, horrid bathroom

Customer review rating 4.2/5

Kerrin Business - 23/10/2020 Confirmed reviews ALL

I was disappointed that my room did not match the pictures on your website from when I booked.

Expensive for what it is

Customer review rating 4.2/5

Kane Couples - 22/10/2020 Confirmed reviews ALL

We were put in a run down disabled room, there was no bath as shown in photos. There was a hole in the ceiling where a downlight or fire sensor should have been, we could see into the dusty ceiling space from the bathroom because of this. The hotel information was very confusing. Couldn't find a book in the room, rang reception, they said its on the TV, took along time to get the TV working without information on how, finally found hotel channel with no guidance (it was just a photo of the hotel), we tried all the buttons etc to find the information but nothing happened, rang reception again, they sent someone up to show us how to find the information on the TV, the person who came up just told us the photo of the hotel is the hotel information and thats how it has been for years. The room wasn't very soundproof, neighbor woke us up talking ok the phone at 6am. The spa area was very nice although the sauna wasn't working (asked if we could have a free private spa for compensation of broken sauna but the answer was no). Bar and restaurant were also nice, breakfast was great and service was very friendly. Overall rooms very highly priced for what they are. Wouldn't recommend to friends.

The friendly ness of the staff was incredible.

Customer review rating 4.2/5

Peter A. P. W. Couples - 22/10/2020 Confirmed reviews ALL

Met at reception by a young lady. Her second day on the job she was bright, cheerful , and welcoming dressed immaculate and made us so welcome. Just wish we could remember her name.

Customer review rating 4.2/5

Erich S. Q. Couples - 21/10/2020 Confirmed reviews ALL

We booked a Junior Suite 1 King Bed Lake View which was confirmed. On entering the Suite we found that we were allocated a rear Suite facing the back of the Hotel. On returning back to the foyer complaining we were then shifted in to the Royal Suite which has Lake View. This is now the second time this happened to us in one year at your hotel. We are in our eighties and go on holiday to relief our stress and not the opposite. The Royal Suite was OK but not ideal as to get to our bedroom had to go up two flights of steps. We are very disappointed as the same happened in May this year but to our luck the Suite across the passage was free and we had our lake view eventually allocated. We do like the Novatel Hotel but the stress is becoming too much with this type of incidents on arrival.

Great location and nice room

Customer review rating 4.2/5

Mark Couples - 20/10/2020 Confirmed reviews ALL

Nice staff and great service, enjoyed the breakfast with an excellent variety.

Top Notch

Customer review rating 4.2/5

Brian M. Business - 20/10/2020 Confirmed reviews ALL

We held our annual conference at the venue and the service and attitude from the whole team was top notch. As the event organiser, I can say it was the best all-round service we have received with our event in New Zealand. I would not hesitate to recommend this hotel to anyone looking at Rotorua for an event.

Customer review rating 4.2/5

Paula Couples - 20/10/2020 Confirmed reviews ALL

Everything was perfect.

Lovely place

Customer review rating 4.2/5

Maria J. Couples - 20/10/2020 Confirmed reviews ALL

We enjoyed the friendliness and the atmosphere at Novotel, the proximity to lake and city and the help and support received especially from the cook. Loved the spa also.

Comfortable

Customer review rating 4.2/5

Anne Couples - 20/10/2020 Confirmed reviews ALL

Friendly staff and clean and tidy room

Great location

Customer review rating 4.2/5

Anonymous Couples - 20/10/2020 Confirmed reviews ALL

After a weekend with all the grandchildren, it was so nice for me and my husband to unwind in the spa, have a drink in the bar watching the rugby and then on to diner. All in the one place. Love it.

Great service

Customer review rating 4.2/5

Bob A. Business - 19/10/2020 Confirmed reviews ALL

Freindly, helpful and great service

Enjoyable Conference

Customer review rating 4.2/5

Paul H. Business - 19/10/2020 Confirmed reviews ALL

Clean and tidy rooms and facilities, pleasant staff and great stting

Great staff, excellent location

Customer review rating 4.2/5

Anonymous Business - 19/10/2020 Confirmed reviews ALL

Staff were very good without exception and the hotel is in an excellent location. Rooms were clean and a decent size though in need of a makeover.

Great location close to city centre

Customer review rating 4.2/5

Sandy Business - 19/10/2020 Confirmed reviews ALL

Comfortable rooms Friendly service

Great location.

Customer review rating 4.2/5

Clint W. Business - 19/10/2020 Confirmed reviews ALL

Very good, I think you need towel hooks on the back of the bathroom door, and the fan didn’t work for the shower steam.

It Was ok

Customer review rating 4.2/5

Shaun H. Couples - 19/10/2020 Confirmed reviews ALL

The stay was average face cloths dirty. shower was poor room were not clean as will as they should.

Dear Shaun h., Thank you for taking the time to comment on your stay with us. I was disappointed to see your comments about your stay though. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I have taken your feedback on board and I have shared it with the team to look into all areas we could have done better. So sorry for the inconvenience! Please get in touch with me when you plan your next visit so that we can take good care of you. Sincerely, Edward Judd General Manager

Good stay

Customer review rating 4.2/5

Kaci R. Couples - 19/10/2020 Confirmed reviews ALL

Overall the stay was lovely, there was a conference on and the music was quite loud in our room, but besides that we were quite happy. Housekeeping staff were so lovely and willing to chat as well as food and beverage. Reception staff seemed like they had no time for us, including an assistant manager which was the biggest down fall as we don’t come to Rotorua very often so it wasn’t the warmest welcome. With that being said Dave and Keekee On reception were a delight to see and talk to.

Well looked after

Customer review rating 4.2/5

David P. Couples - 19/10/2020 Confirmed reviews ALL

The swan towels , bubbles and fruit platter for our anniversary was a lovely surprise and hand written card was awesome.

Good stay

Customer review rating 4.2/5

Chanho K. Couples - 19/10/2020 Confirmed reviews ALL

Room was tidy and good to stay. But I couldn't get hold of anyone at the reception by phone when I needed to enquire about something which was not on the information on the room TV. I also noticed that hot food for breakfast was not really hot good enough to eat.

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