Novotel Rotorua Lakeside Hotel 4.5 stars

Customer review rating 4.2/5 13,625 reviews

ALLSAFE approved hotel

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Novotel Rotorua Lakeside
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+ 26 Services

Hotel extras

  • Steps from "Eat Street" bars and restaurants

  • Indoor pool, fitness centre, hot tub

  • Complimentary geothermal mineral pool access

  • Light-filled restaurant, hot breakfast buffet

  • Clarke's Bar with lake-view terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes (nearby)
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010 rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :  STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :  STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network

Room descriptions and layouts

11 

meeting rooms

From 1 to 350 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Soundproof

  • Screen

  • Audio and video equipment

  • Podium

  • Lectern

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • Hotel connected to conv. centre

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

  • Max. number of persons: 4
  • Area: From 41 m² / 441 sq ft
  • Views: Lake View *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Executive Suite

  • Max. number of persons: 4
  • Area: From 72 m² / 775 sq ft
  • Views: Lake View, City View *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Royal Suite - 3 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 245 m² / 2637 sq ft
  • Views: Lake View, Panorama view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Microwave
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)
Suites

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Menu (PDF)

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLARKE'S BAR

Non contractual photo

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

13,625 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,137 reviews

Excellent location and a great facility

TripAdvisor rating 5.0/5

vaibhavcrow 10/04/2021 TripAdvisor review

Awesome view of the lake and the facility was neat and tidy. The staff was wonderful and helpful. Really enjoyed out stay there - nice food and the lounge area was perfect for evening drinks. A great experience overall.

Well located, good stay

Customer review rating 5.0/5

Stephen T. Couples - 08/04/2021 Confirmed reviews ALL

Incredibly happy with Novotel Rotorua Lakeside and well good after.

Well located

Customer review rating 3.0/5

Richard T. Families - 08/04/2021 Confirmed reviews ALL

Didn’t appreciate the large cockroach that greeted us in the room.

good location friendly staff

Customer review rating 4.0/5

Nathan Families - 08/04/2021 Confirmed reviews ALL

great stay

Dear Nathan, Thank you for your amazing review. It was a pleasure welcoming you to our hotel. I am pleased to hear you found our staff to be friendly. We hope to welcome you back again soon. Sincerely, Edward Judd General Manager

room was great but shower pressure is very weak overall an excellent stay.

Customer review rating 4.0/5

Sue Families - 08/04/2021 Confirmed reviews ALL

Buffet breakfast was excellent. John at front of house was amazing at check in.

Dear Sue , Thank you for your amazing review. It was a pleasure welcoming you to our hotel. I am pleased to hear we were able to wow you with our breakfast. I am also glad that our staff member was able to impress you. I will be sure to pass on that encouraging feedback. We hope to welcome you back again soon. Sincerely, Edward Judd General Manager

Comfy hotel central location

Customer review rating 4.5/5

James Couples - 07/04/2021 Confirmed reviews ALL

Easy check in and comfy room, close to all amenities especially restaurants. Hotel is safe and clean and we will stay again soon.

Dear James, Thank you for your amazing review! It was a pleasure welcoming you to our hotel. Looking forward to seeing you again soon. Sincerely, Edward Judd General Manager

well located and OK for a shaort business stay

Customer review rating 4.0/5

Anonymous Business - 07/04/2021 Confirmed reviews ALL

All good other than the very irritating need to give credit card details and the nonrecognition of status because booked by an agent.

Dear H, Thank you for taking the time to leave a review. We really value your feedback. I am pleased you enjoyed your stay and that it was suitable for your purposes. However, I am sorry to hear you are not satisfied with our check in processes. I want you to know we really value our Accor members and their loyalty. I am sorry you did not get to experience the benefits. Please rest assured I am taking your feedback on board. I have also alerted our front office manager of your concerns. We hope to welcome you back in the near future and improve your next visit. Sincerely, Edward Judd General Manager

Consistency is key!

Customer review rating 4.0/5

Anonymous Families - 07/04/2021 Confirmed reviews ALL

The Novotel Rotorua always provides a consistent stay with high expectations lived up to always. However, a dedicated bike lock-up would be a nice addition to the hotel that could be self-accessed with room swipe card. Would be happy to pay for a space to store my bike with my own lock etc. Future stays at this hotel will be determined if I need a place to store bike/bikes safely and with easy access (ie without having to go through reception staff). Rotorua is a renowned biking destination!

Dear L, Thank for your review. We really value your feedback and suggestions for further improvement. I am pleased to hear we always live up to high expectations! However, I can understand that the ease of access to our bike storage can be an inconvenience during busy receptions hours. Please rest assured I am taking your feedback onboard and am sharing your comments with the team. We hope to welcome you back in the near future and to deliver another exceptional experience. Sincerely, Edward Judd General Manager

Good Stay

Customer review rating 4.0/5

Anonymous Families - 07/04/2021 Confirmed reviews ALL

Enjoyed our two night stay. It was a bit disappointing that our room took all day to be cleaned. We went out for the day, returned at 2pm and our room still had not been serviced. It was a inconvenience to have to go out again and hope that the room was serviced before dinner time so we could shower and get ready. We stayed for our parents 30th Wedding Anniversary, wrote this in booking, I was hoping that Novotel would have done something nice for my parents but no, nothing. Other than that, our stay was good.

Dear V, Thank you for taking the time to leave a review. We really value your feedback. I am pleased to hear you enjoyed your stay with us. However, I would like to personally apologize for our housekeeping team not being able to service your room during your stay. I can imagine this must have been a big inconvenience. I am also sorry for the lack of attention to detail with your booking comments. I am sorry we were not able to make your parents anniversary a special one. These are certainly not the standards we strive for. Please rest assured I am taking your feedback on board and looking in to matters further. I have alerted the relevant department managers of your concerns. We hope to welcome you back in the near future and to improve your next visit. Sincerely, Edward Judd General Manager

Well Located Novotel!

Customer review rating 2.5/5

Bradles Families - 07/04/2021 Confirmed reviews ALL

The hotel is well positioned in Rotorua and the adjoining rooms were adequate for our needs - however, the safe was not opened for us and no-one came to fix it when requested! There is nowhere in the bathroom to put toiletries or clothes when showering, and servicing our room at 5.00pm was rather late - and especially when we were trying to get ready to go out for dinner! It was also rather unfortunate that one of the three lifts was not working over Easter! Dining is expensive, but staff were friendly and helpful on the whole!

Dear Bradles, Thank you for taking the time to tell us about your experience at the Novotel Rotorua Lakeside. I am sorry that your experience did not meet your expectations. I would like to personally apologize for your complaint about the safe not being resolved. I am also sorry to hear that you experienced multiple other inconveniences during your stay. Particularly your room not being serviced at a decent hour. These are certainly not the standards we strive for. Please rest assured I am taking your feedback on board and am alerting the relevant department managers of your concerns. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edward Judd General Manager

Great location

Customer review rating 4.0/5

Suzanne Couples - 07/04/2021 Confirmed reviews ALL

The hotel was very well presented with all the amenities you would expect in the rooms. Very helpful and friendly staff. I was disappointed that the restaurant only offered a buffet for dinner. However its location meant there were many eateries very close by. It was great to have a goethermal spa and pool on site. The bar area had a nice cosy atmosphere

Dear Suzanne, Thank you for your amazing review! It was a pleasure welcoming you to our hotel. I am pleased to hear you enjoyed your stay and our facilities. However, I am sorry that you were disappointed we only had a buffet dinner option. Please rest assured I am taking your feedback on board. We hope to welcome you back again soon. Sincerely, Edward Judd General Manager

Definitely well located

Customer review rating 4.5/5

Anonymous Families - 07/04/2021 Confirmed reviews ALL

The staff were really friendly..Our room looked over the city looked pretty lit up at night. The bed and pillows were so comfortable and I enjoyed the sparkling water thank you

Dear A, Thank you for your amazing review! It was a pleasure welcoming you to our hotel. I am pleased to here you appreciated our lovely views and comfortable beds. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Loved it

Customer review rating 4.5/5

Phil W. Couples - 06/04/2021 Confirmed reviews ALL

Really nice hotel, good food, great stay

Dear Phil W, Thank you for your amazing review. I am pleased to hear you had a great stay with us. We hope to welcome you back in the near future. Sincerely, Edward Judd General Manager

Awesome location

Customer review rating 4.5/5

Debbie Couples - 06/04/2021 Confirmed reviews ALL

Great service. Great location. Friendly staff. Awesome views of lake

Dear Debbie, Thank you for your amazing review. I am pleased to hear our team was able to deliver an expectational experience. We hope to welcome you back again soon. Sincerely, Edward Judd General Manager
Customer review rating 4.0/5

Anonymous Families - 06/04/2021 Confirmed reviews ALL

Lovely rooms, loved the location. Didn’t like the crowded and dirty pools. It was busy Easter weekend but pools were quite dirty. No housekeeping until 6pm.

Dear M, Thank you for taking the time to leave a review. We really value your feedback. I am pleased to hear you enjoyed your stay. However, I would like to apologize for the busy rush from Easter weekend and any inconveniences this may have caused you. Please rest assured I am taking your feedback on board. We hope to welcome you back again soon and to improve your next visit. Sincerely, Edward Judd General Manager

Good location, food nice

Customer review rating 3.0/5

Dianne D. Families - 06/04/2021 Confirmed reviews ALL

Being Easter, I believe you had a full house. The doors on the rooms need attention, with a gentle arm to close them softly, the doors bang shut so loud, it’s disruptive. I was on level one, and children were running up and down the corridors, screaming. I should of rung the front desk, but i didn’t. The beds are comfortable. The carpet needs replacing, it’s threadbare in places, especially in front of the bathrooms. Your staff are polite, and hardworking. It’s a wonderful building, but just showing it’s age. We ate in-house, breakfast and dinner, it was very nice. Thanks Dianne D.

Dear Dianne D., Thank you for taking the time to tell us about your experience at the Novotel Rotorua Lakeside. I am sorry that your experience did not meet your expectations I would like to personally apologize for the condition of the hotel. We are awaiting refurbishment. I am sorry to hear you experienced disruption during your stay with high levels of noise. I can imagine this would have been very frustrating. However, I am pleased to hear you had a pleasant dining experience and that you found our staff to be friendly and helpful. Please rest assured I am taking your feedback on board and will be sharing your comments with the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edward Judd General Manager

Our stay was spoilt by a 4 hour delay check in

Customer review rating 1.5/5

Stephanie Couples - 06/04/2021 Confirmed reviews ALL

The stay was disappointing as we had to wait four hours to check in and the cost of the room was very expensive.

Dear Stephanie, Thank you for taking the time to tell us about your experience at the Novotel Rotorua Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore I was disappointed to read you had an unpleasant experience with our team. I would also like to personally apologize for the check in delay you experienced and the inconvenience this caused you. Please rest assured I am looking in to matters further, and am directly addressing the front office manager. You can expect to hear from us again soon upon discussing matters with the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edward Judd General Manager

Enjoyable stay

Customer review rating 4.0/5

Jane M. Couples - 06/04/2021 Confirmed reviews ALL

Our check in was simple and young gentleman was pleasant and very helpful. Loved the corner room 241. Considering current circumstances we had a lovely stay. Thank you.

Dear Jane M., Thank you for your amazing review! I am pleased you enjoyed your stay and that our staff members were friendly and helpful. Thank you for your suggestions to enable further improvement. I am definitely taking your feedback on board and am sharing your comments with the team. We really value your loyalty as an Accor member and hope to welcome you back again soon. Sincerely, Edward Judd General Manager

Good place.

Customer review rating 4.5/5

Rz Families - 06/04/2021 Confirmed reviews ALL

Location is great, close to food street, we enjoy our stay and friendly staff.

Dear RZ, Thank you for your amazing review! It was a pleasure welcoming you to our hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Great location, but short staffed.

Customer review rating 2.5/5

Maggie Families - 06/04/2021 Confirmed reviews ALL

We were thrilled with the location, but a little shocked how tiny our room was and that our kids bed was just a fold out sofa, we assumed we would have a room with 2 beds (shouldn't have assumed!) Staff were very nice on check in, room was clean, but only had towels for 2 people (and I assume they knew there were 4 of us, as they had set up the sofa bed??). Main bed was awful, very lumpy and bumpy and we were surprised there wasnt even bottles of water in the fridge. We had a baby crying in the room next door (not your fault, but annoying all the same). We were out all the next day (for 9 hours) and were shocked to come back about 5pm and our beds had not even been made. called reception several times before there was an answer. They did offer to have our room cleaned then, but we were tired and had been out all day, and there was honestly no room for us to get out of the way for cleaners. Reception offered us a free breakfast to say sorry, which was nice, but it felt like the hotel was pretty short staffed. Thanks, Maggie

Dear Maggie, Thank you for taking the time to tell us about your experience at the Novotel Rotorua Lakeside. I am disappointed to hear we were not able to deliver an exceptional experience for you and your family. I would like to personally apologize for the multiple inconveniences you had to experience as well as for the situation and condition of the beds. I am also sorry that our housekeeping team was not able to service your room during your stay. These are certainly not the standards we strive for. Please rest assured I am taking your feedback on board and have alerted the relevant department managers of your concerns. However, I am pleased that our staff members compensated for your poor experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edward Judd General Manager

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