Hotel - Novotel Rotorua Lakeside
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Novotel Rotorua Lakeside Hotel

4.0/5 3,052 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network

Novotel Rotorua Lakeside Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Stafford 4 m2 2 m 40 15 16 15 40
BLAKE ROOM 32 m2 2 m 0 0 12 0 0
EXECUTIVE BOARDROOM 32 m2 2 m 0 0 12 0 0
Dodd 49 m2 2 m 40 15 16 15 40
Hillary 49 m2 2 m 40 15 16 15 40
SEDDON 49 m2 2 m 40 15 16 15 40
MANSFIELD 66 m2 2 m 60 24 20 27 50
BATTEN 1 128 m2 4 m 120 30 30 40 100
BATTEN 2 192 m2 4 m 170 48 30 72 150
RUTHERFORD 279 m2 4 m 260 55 50 108 200
BATTEN 1 & 2 320 m2 4 m 350 70 60 144 300
    • Flipchart
    • Soundproof
    • Screen
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • High speed transmission line
    • Accommodation
    • Fine Cuisine
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 199 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 5 family rooms
  • 21 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Bouquet TV Canal+ and Canalsat
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 ALL Rating 11,672 reviews

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,052 reviews
Family - 18/01/2020 TripAdvisor review
« New year »

It was a great location to stay in Rotorua with my family. However, the WIFI was not as well as other facilities, especially, the reception was poor in the evening. And I understand the staff have been working very hard over the new year holiday but as a part of standard of your hotel, kind words and smile are necessary.

Choi C. Families - 17/01/2020 Confirmed reviews ALL

We enjoyed our stay. Rooms were clean and staff were friendly and helpful

Zoe Families - 17/01/2020 Confirmed reviews ALL
« OK experience »

This hotel is in dire need of an update in it's bathroom. Bath curtains is old Bath is stained and rusted Mould is starting to grow in tiles inside shower Ventilation fan is very dirty on the ceiling

Anonymous Friends - 17/01/2020 Confirmed reviews ALL

Need update Bed and pillows uncomfortable and shoes aging everywhere

Anonymous Families - 17/01/2020 Confirmed reviews ALL
« We had an enjoyable stay »

You should not be charging for wi fi

Becky Families - 16/01/2020 Confirmed reviews ALL
« Good but hotel showing signs of wear »

Room was clean, staff were friendly and helpful. Hotel itself needs an upgrade to freshen it up!

Anonymous Families - 16/01/2020 Confirmed reviews ALL
« Very nice »

Very good

E H. Couples - 16/01/2020 Confirmed reviews ALL
« A disappointment. »

Room was nice. Curtains were shabby. Washers were broken and did not supply detergent as the were supposed to. Management supplied shampoo as a substitute causing foaming problems and not properly cleaning clothes. Dryers were not working properly and only one washer worked.

Family - 16/01/2020 TripAdvisor review
« Terrible customer service by reception staff »

We recently stayed for 5 nights in this hotel, reception staff was extremely rude & unhelpful. Will never recommend this place to anyone. Staff in the restaurant was very helpful. Rooms are old & bit weird out.

Tim L. Couples - 15/01/2020 Confirmed reviews ALL
« Great staff, tired bathrooms »

Only a 1-night stay. Staff very helpful and attentive, which is a great asset. The room ee had (316) was fine, but the bathroom is in need of updating - the toilet bowl is so stained it will never be back to a good condition

Anonymous Families - 15/01/2020 Confirmed reviews ALL
« A good central hotel »

The hotel on entry was well presented and inviting. Rooms are a little tired and pillows not great. Location is excellent. Having worked in hotels myself I know I am particularly fussy about detail. One thing I noted was that when I needed a new room key, I was issued one without even as much as a name check, a little concerning. Simple things like if there are four people in a room it would be nice to have four towels and the appropriate bedding made up on arrival. Fitness centre and pool are excellent facilities and very well maintained. Overall we enjoyed our experience and would recommend.

J B. Couples - 15/01/2020 Confirmed reviews ALL

Disappointed with room, stained carpet, cabinetry marked, slope of bed made me feel I could fall out, shower in bath. No waiter at dinner to offer alcohol. My husband was told he couldn’t have a beer with dinner, this was sorted. Check out took a long time.

Anonymous Couples - 14/01/2020 Confirmed reviews ALL
« Brilliant, real relaxing »

Room was perfect, spotless

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the awesome review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. Sincerely, Edward Judd General Manager

Amanda S. Couples - 14/01/2020 Confirmed reviews ALL
« Fabulous , will definitely return »

Great service , warm & friendly welcoming with surprise complimentary drink , fruit platter in room as it was our anniversary which was a lovely added touch to our stay . Ladies at front desk were always helpful and nothing was a problem

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda s., Thank you for your amazing review. It was a pleasure to welcome you to our hotel. So happy to see we could help to make your anniversary even more special! As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We hope to see you again soon! Sincerely, Edward Judd General Manager

Michael Families - 14/01/2020 Confirmed reviews ALL
« Exceeded all expectations »

Very enjoyable stay, good facilities, great dining and spa!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for your lovely review of our hotel. We were pleased to see you enjoyed your stay here with us and hope to welcome you back to stay again on your next visit to Rotorua. Sincerely, Edward Judd General Manager

Anonymous Business - 14/01/2020 Confirmed reviews ALL
« Mrs »

The room smelt of smoke. There was a loud humming noise coming from a vent just outside our bedroom windows. The mini-bar was poor. The spa bath didn't work properly and a massive cockroach was in the hand basin. The only good thing about the room was the bed, pillows and location to Eat Street. The restaurant needs updating and the food was average.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Novotel Rotorua Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these problems and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edward Judd General Manager

P C. Couples - 14/01/2020 Confirmed reviews ALL
« Mrs »

On arrival we were given an upgrade to a lake view mini suite Which was just awesome we thoroughly enjoyed our stay as we just wanted to relax and this we did with the awesome view as a bonus

Our hotel has responded to the review
Our hotel has responded to the review

Dear P C., Thank you for your wonderful review of our hotel! We were pleased to see you enjoyed your stay here with us and hope to welcome you back to stay again on your next visit to Rotorua. Sincerely, Edward Judd General Manager

Julie Families - 13/01/2020 Confirmed reviews ALL
« Average experience »

We visited in what we know is the busiest period of the year. The hotel itself was fine, staff friendly, amenities acceptable. However, our booking was for four (two adults and two children) and we had to ask twice for the bedding for our children's fold out couch and never received the fourth bath towel that was missing (despite asking numerous times and staying two nights). We understood that the hotel was understaffed, however, these were basic requests that we found disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie, Thank you for taking the time to give us feedback on your recent stay with us. Glad to see that your stay was, on majority, a comfortable and pleasing one. I do apologies for not having enough linen in your room though. I have asked our housekeeping manager to look into this as soon as possible. So sorry for the inconvenience it caused you! Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel. Sincerely, Edward Judd General Manager

Anonymous Families - 13/01/2020 Confirmed reviews ALL

Everything was great The toilet is possibly in need of an upgrade

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We do appreciate the feedback about the toilet, we will most definitely look into that as soon as possible. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Anonymous Couples - 13/01/2020 Confirmed reviews ALL
« P »

Fine

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your amazing review. It was a pleasure to welcome you to our hotel. We hope to see you again soon! Sincerely, Edward Judd General Manager

Our most recent 20 reviews
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