Novotel Rotorua Lakeside Hotel 4.5 stars

Customer review rating (ALL Rating) 4.2/5 14,678 reviews

ALLSAFE approved hotel

Information message

Novotel Rotorua Lakeside
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+ 21 Services

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - lunch, dinner and hot breakfast buffet

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010 rotorua
new zealand

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00



  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS:-38.132935, 176.25143

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network

Room descriptions and layouts


meeting rooms

From 1 to 350 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Soundproof

  • Screen

  • Audio and video equipment

  • Podium

  • Lectern

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • Hotel connected to conv. centre

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

14,678 reviews

TripAdvisor Rating 4.0/5

3,158 reviews

Great service and good food.

Customer review rating 3.5/5

Jason F. Families - 22/01/2022 Confirmed reviews ALL

Friendly staff, good food. The thermal pools were disappointing and the bathrooms could do with a refresh, stained toilet bowls.

comfortable and very central

Customer review rating 3.5/5

Anonymous Business - 21/01/2022 Confirmed reviews ALL

Positive for conferencing and accommodation. The bar was pleasant but the table top was sticky. The dinner buffet was not enjoyable. The food standards could be improved to provide a truly high quality experience.

Great facilities, friendly people

Customer review rating 4.5/5

Rob W. Business - 21/01/2022 Confirmed reviews ALL

Organised a small conference/meeting and overnight accommodation for 10 people. Very smooth process. The Inge was great and very helpful. Great facilities and reasonably priced

Ok stay

Customer review rating 3.0/5

Ray &. D. Couples - 21/01/2022 Confirmed reviews ALL

Toilet needed replacing as badly stained and wouldn't flush properly. The mattress on one if the beds was hanging to one side we couldn't move it as it was to heavy. The dinner and breakfast was good a great selection but was cold.

Nice hotel

Customer review rating 5.0/5

Rose T. Families - 21/01/2022 Confirmed reviews ALL

I like the people in reception area they are very nice.

Good stay

Customer review rating 5.0/5

P.k Families - 21/01/2022 Confirmed reviews ALL

The staff at Rotorua Novotel is amazing. They are super friendly and professional. During our stay we had a little emergency with our little one and duty manager Savanah did an amazing job to get us through that time. I just have no words to express how amazing she is. I would definitely stay there again. Lastly I would like to thank Savannah again for her Hospitality.

Well located Hotel run down

Customer review rating 2.0/5

Brian O. Couples - 20/01/2022 Confirmed reviews ALL

Check in great Hotel very run down

Great location

Customer review rating 5.0/5

Michelle G. Couples - 20/01/2022 Confirmed reviews ALL

Great location in the CBD overlooking the lake. Friendly, happy staff members made for a pleasant stay.

Mediocre at best

Customer review rating 2.0/5

Michelle Families - 19/01/2022 Confirmed reviews ALL

The receptionist that checked us in was rude and unwelcoming. I thought to let it slide she may have had a rough morning. Unfortunately, she was unwelcoming throughout the whole day. As for facilities , the rooms are okay, the ensuite was very tidy BUT run down.

Dear Ruta S., Thank you for taking the time to comment on your stay with us. I was disappointed to read your comments regarding the staff, and I will address this with the team directly - we pride ourselves on excellent customer service, and I do apologies if you felt that we did not deliver on this occasion. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager
Customer review rating 4.5/5

Carol C. Solo - 19/01/2022 Confirmed reviews ALL

As per normal very pleased with the staff and service, many thanks

Good Stay

Customer review rating 5.0/5

Christine Business - 19/01/2022 Confirmed reviews ALL

Great Friendly Staff

Well located

Customer review rating 3.5/5

Amanda Families - 19/01/2022 Confirmed reviews ALL

Good location for all activities and food

Very good service.

Customer review rating 4.5/5

Steve Business - 19/01/2022 Confirmed reviews ALL

There for work. Good staff. Food was good, although the menu does not appear to have varied at all since I was last at your hotel eight years ago.

Well located

Customer review rating 3.5/5

Terry Business - 18/01/2022 Confirmed reviews ALL

One night stay on business

Dear Terry S., Thank you for taking the time to write a review on our hotel, I have noted your feedback about the Air-conditioning and will ensure this is looked into straight away. We hope to see you again soon. Sincerely, Edward Judd General Manager

Awesome stay. Enjoyed it. Perfect location. Wonderful staff

Customer review rating 4.5/5

Chezden K. Friends - 18/01/2022 Confirmed reviews ALL

My stay was great. Two of my friends stayed to celebrate our birthdays which is in the same month of January and we enjoyed it. From check-in to the bar and room service. However, I did say to housekeeping not to service my room which was fine, they were lovely and offered new towels and bathroom amenities which I humbly declined and said thank you, she did say to contact reception if I needed any refreshments of towels. know how hard they work and I was thankful for her. Later in the evening I had returned from red wood walks at around 11pm ish and contacted reception for some towels and toilet paper, the reception said I needed to pay a $20 bond for me to recieve towels and toilet paper then it will be refunded when I check out. I manage the front office team with the accor group and I have never herd of such operation, as I was unaware and in need of it, I agreed other than that I enjoyed my stay and definitely will stay again for sure.

good servicing but too old

Customer review rating 4.0/5

Jackie L. Families - 18/01/2022 Confirmed reviews ALL

It's such a great hotel. excellent location, servicing etc. but need do up for everywhere. room condition is not good. Need change carpet and toilet. Not bad but don't want to go again before the renovation.

Dear Hyun j L., Thank you for taking the time to share your feedback. We will most definitely look into all your concerns mentioned. I have also let Daniela know about your kind mention on the review you have definitely made her smile. We hope to welcome you back to our hotel very soon! Thank you for taking the time to write a review. Sincerely, Edward Judd General Manager

Outstanding staff and ideal location

TripAdvisor rating 5.0/5

JanineRodge 20/10/2021 TripAdvisor review

The staff in both the restaurant and bar were extremely professional, polite and cheerful despite all the extra covid precautionary requirements for them to complete their roles. They looked after our every need and went above and beyond to assist us

Kia ora JanineRodge, It is refreshing to see how amazing our staff are through the eyes of a guest, we think they are fantastic also. Thank you for a 5 start review! See you next time.

End of Holiday

TripAdvisor rating 4.0/5

coraliesavill 17/10/2021 TripAdvisor review

Lovely & relaxing. Facilities were clean & tidy. It was very quiet. Staff were friendly and helpful. With COVID being close by, the Health & safety protocols the standards were high and strict. Great to see.

Kia ora coraliesavill, Thank you so much for your amazing review. Come back to visit us again soon!

Annual Stay

TripAdvisor rating 4.0/5

wendyj181 07/10/2021 TripAdvisor review

Another stay at the Novotel, our go to for our annual holiday in Rotorua. Disappointed that we couldn't use the pool area due to the 2 bubble COVID requirement but understand the need. Also disappointed no buffet breakfast but we'll just have to return once we're out of Level 2!!

Kia ora wendyj181, Thank you for your review, yes we also cannot wait for normality we miss our busy hotel pre covid! We hope to see you back in level 1. Take care!

Business Trip

TripAdvisor rating 4.0/5

bhaskars121 22/08/2021 TripAdvisor review

Well located hotel close to eating outlets, lake side and easy walk to town center. Hotel is Clean and tidy with good meeting and entrainment areas. Breakfast is excellent with many options. Front desk reception area needs attention - waited for around 10minutes at check in time while the only person was on the phone.

Kia Ora Thank you for positive review. I am pleased that you had a great stay overall and that we were able to accommodate. I will pass your feedback over to our team as this will encourage us to keep up the good work and areas that need improvement. I am sorry to hear about the wait at Reception. I will also pass over to our team as we strive to give excellent service. I hope we do see you back again with us in the future.

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