Sofitel Melbourne on Collins Hotel 5 stars

Customer review rating 4.6/5 36,929 reviews

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Sofitel Melbourne on Collins
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+ 31 Services

Hotel extras

  • Marvellous Melbourne at your feet

  • Breathtaking Views

  • Hotel for the Arts

  • Closest hotel to financial district of Melbourne, ideal for corporate travelers and meetings.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INTERNATIONAL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool (nearby)
  • Fitness centre
  • Well-beingPaying
  • Babysitting on requestPaying
  • GolfPaying
  • TennisPaying
  • Boat excursions
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 17 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 melbourne
australia

Tel: +61396530000

Fax: (+61)3/96504261

Check-in from 14h00

Check out up to 11h00

  • COLLINS ST :  CITY CIRCLE TRAM COLLINS 8 9

  • METRO TRAINS :  PLATFORM 1 2 3 4 PARLIAMENT

  • SPRING STREET :  CITY CIRCLE T SPRING STREET

  • COLLINS ST :  EXPRESS TRAIN FLINDERS STREET

  • COLLINS STR :  EXPRESS TRAINS SPENCER STREET

  • COLLINS ST :  CITY CIRCLE TRAM COLLINS 8/9

  • COLLINS STREET :  COLLINS ST TRAM COLLINS 8/9

  • YARRA TRAMS : 

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 23km / 14 miles - Shuttle paying

  • By boat

    STATION PIER At 5km / 3.13 miles

  • By helicopter

    YARRA RIVER At 1km / 0.63 miles

  • By car

    EASTERN FREEWAY At 2km / 1.25 miles

  • By car

    SOUTH EASTERN FREEWAY At 2km / 1.24 miles

  • By car

    TULLAMARINE FREEWAY At 5km / 3.13 miles

  • By train

    FLINDERS STREET RAILWAY STATION At 0.5km / 0.31 miles

  • By train

    FLINDERS STREET STATION At 0.5km / 0.31 miles

  • By train

    SOUTHERN CROSS RAILWAY STATION At 2km / 1.24 miles

  • By train

    SPENCER STREET STATION At 1km / 0.63 miles

GPS :-37.813504, 144.973355

Companies

  • SHELL AUSTRALIA 0.32 km / 0.2 mi
Companies

Your meetings and events

Featuring one of Melbourne's most impressive event venues, Sofitel Melbourne On Collins offers the ideal setting for meetings, conferences and events in Melbourne. With the capacity to accommodate 10 to 1000 delegates in a range of layout configurations,this elegant Melbourne conference centre is as suited to hosting small seminars and boardroom meetings, as is it is to hosting grand banquets, wedding receptions, gala dinners and award presentation ceremonies. Event spaces are luxuriously appointed, modern and versatile, featuring a variety of conferencing equipment. Guests organising an event at the hotel can benefit from a range of facilities and services, including the support of Sofitel's Inspired Meetings Concierge Team and award-winning chefs.

Room descriptions and layouts

17 

meeting rooms

From 1 to 1,000 

attendees

Configuration is not available for these requirements

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  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Indoor and Outdoor facilities

  • Audio and video equipment

  • Videoconferencing

  • Lectern

  • WIFI access

  • Syndicate rooms

  • Podium

  • Day light

  • Airconditioned meeting room

  • Video equipment

  • Overhead projector

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious and elegant in design, guest rooms at Sofitel Melbourne On Collins are luxuriously appointed and beautifully furnished. Featuring an elevated position and floor-to-ceiling windows with spectacular views over Melbourne, each guest room and suite p rovides a relaxed setting far removed from the hustle and bustle of city life. Rooms at this stunning Melbourne hotel feature a large work desk, wired and wireless internet access, a large, modern ensuite, and a TV with cable and pay-per-view channels.

CLASSIC ROOM, 1 King Size Bed, City Views

  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

CLASSIC ROOM, 2 Single Beds, City Views

  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 King Size Bed, Bay Views

Accessible room
  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 1 King Size Bed, Corner City or Bay Views

  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM CLUB SOFITEL, 1 King Size Bed,CityViews

  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

NO35

Type of cuisine: Gourmet

No35 restaurant offers sophisticated dining surrounded by contemporary artwork and breathtaking views of Melbourne 150 metres up. The restaurant serves modern cuisine using fresh local ingredients matched with attentive service and an outstanding wines.

Lunch

12:00 - 02:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SOFITEL CLUB LOUNGE

Type of cuisine: Gourmet

Whatever you desire in an experience at a hotel, we have you covered at Club Sofitel. Our elevated club is the tallest in Melbourne and offers you fine food and wine; breakfast, all-day tea, coffee & pastries, afternoon tea, drinks and hors d'oeuvres.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SOFI'S LOUNGE

Non contractual photo

If architectural wonderment is what you're after, our Sofi's lounge will inspire you with its expansive natural light, overlooking the immense roof structure designed by the famous IM Pei.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ATRIUM ON 35

Non contractual photo

Discover Atrium Bar on 35 cocktail menu that is bountiful, balanced, respectful of flavour and soul. From Mojitos, Manhattans, Classic Martinis and New York Sours to Tiki Cocktails of simple yet powerful combinations take us back to the 40's and 50's.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel Melbourne on Collins

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

36,929 reviews

tripadvisor

TripAdvisor Rating 4.5/5

6,200 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

An excellent Stay

TripAdvisor rating 5.0/5

Daydream46429371792 08/04/2021 TripAdvisor review

We were very well looked after and enjoyed the extra attention that we received by all of the staff from check in through to lounge and the Manager. i had to follow up a booking in Sydney and Matt Andraws followed it all up and made the process very easy. we appreciated his efforts.

Very Disappointed

TripAdvisor rating 1.0/5

Santina R Business - 08/04/2021 TripAdvisor review

Am uncertain to why the level of quality has dropped so intensely in 3 months Upon arrival the level failed No worker came to assist us with car or luggage I had to find someone There was a wedding at the same time I noted though this was no excuse because 2 workers were at the desk mucking around whilst one was running around doing all the work the room was ver clean though when we moved to our upgrade room that I paid for I was located near the Cleaning room and not told I was woken up at 6 am by noise secondly I had to call the front desk fir my luggage 3 times they forgot to send it up and than I missed out on my afternoon event Lastly in check out no print out of my invoice was issued Am totally appalled by the level of service The cards that they issue for drinks were not even applied appropriately would not go to this hotel again poor management

Service amazing, great location, club totally worth it!

Customer review rating 5.0/5

Amanda Families - 06/04/2021 Confirmed reviews ALL

We stayed for a wedding in house. Staff extremely professional and caring. Club access was wonderful, particularly with a baby. Staff very attentive and helpful

Dear Amanda, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Easter Break

Customer review rating 4.0/5

Anonymous Families - 06/04/2021 Confirmed reviews ALL

As an Accor Club member I regularly stay at Accor Hotels and have stayed at the Sofitel Melbourne on 3 occasions. We booked 2 rooms (3801 & 3721) for ourselves and our two sons (27 & 23). The accommodation was good and the breakfast was very good. We were allocated room 3801 which was a disabled room. The facilities were good however the room had an overbearing scent of cigarette smell in it, particularly in the entrance hallway to the room which is clearly out of range of the smoke detectors. We reported the matter to reception who indicated that they would have the matter reported to housekeeping. It did not appear that any action was taken as the smell remained in the room for our entire stay. Clearly such smells penetrate the rooms soft furnishings and the room required a deep clean and sanitising. In hindisght we should have requested a transfer to another room. Staff were very pleasant throughout our stay.

Well located

Customer review rating 3.5/5

Richard Y. Friends - 06/04/2021 Confirmed reviews ALL

Nice stay with friends

Melbourne Sofitel March 2021

Customer review rating 4.5/5

Mike Business - 06/04/2021 Confirmed reviews ALL

Pleasant work trip without as much COVID-19 uncertainty that was experienced in December. As platinum member and having the lounge open made for a very relaxing stay.

Dear Michael, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Just love the Sofitel

Customer review rating 5.0/5

Anne-maree G. Couples - 06/04/2021 Confirmed reviews ALL

From the minute you drive in, there is an elegance and charm which exudes and the fragrance as you enter reception is divine. Although this is not our first stay at Sofitel we always feel excited to be back. The atrium bar is just beautiful and my birthday dinner in No 35 was perfect. Our room on 45th floor was as expected but perhaps a little dated in its decor these days. Nevertheless, waking to 4 hot air balloons sailing across the sky with the sun behind them was just spectacular. Whilst I don't like a shower in the bath, the pressure was good and hot. Perhaps some updating there too. Breakfast was as we have come to expect....plenty of choice with authentic-style croissants, pain au chocolate, etc....but with a magnificent view of Melbourne in the mmorning. A shame to go hom really!!

Dear Anne-Maree, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great service from Club Sofitel staff

Customer review rating 5.0/5

Kwang K. W. Couples - 06/04/2021 Confirmed reviews ALL

Fantastic service from staff at Club Sofitel. Please refer to my review in TripAdvisor under “kwan3452”.

Dear Kwang Kow W., We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great hotel.

Customer review rating 4.5/5

Peter Solo - 06/04/2021 Confirmed reviews ALL

Very friendly staff, good location and rooms are well maintained.

EXCELLENT

Customer review rating 4.5/5

Jodie N. Families - 06/04/2021 Confirmed reviews ALL

We stay at the Sofitel as our friends Cecille and Sean had their wedding reception on 35th floor. We has a great night, rooms were lovely and extremely convenient JO N.

Glad to be able to stay after covid

Customer review rating 4.0/5

Rob M. Couples - 06/04/2021 Confirmed reviews ALL

We stay at The Sofitel every year tp celebrate our anniversary. We were very disappointed last year when we had our stay canceled due to covid restrictions. After booking for our 2021 we were both exited and apprehensive of a possible cancellation. When we arrived for our stay we were disappointed that some of the things we loved about Club Sofitel, were not available this year due to covid restriction. The pre- selected lunch and evening food instead of the buffet style food did lessen the enjoyment of the club package as well as the cancellation of the afternoon tea and sweet dreams that were available previously. the recently re-introduced buffet breakfast was a welcome repeat of previous years, but there were some items that missing or in short supply compared to previous stays. I also had the feeling that there were things that were available if we asked for them, but we were not informed about everything that was available. If the buffet style food selection is not available, it would be good to have clarity on what was available. I know that covid has impacted everyone and you are trying to do the best possible within the framework of what is safe and acceptable, but the experience was not the same. the staff were as always doing their best to be helpful, courteous, and friendly and the room was great. The weather was superb allowing us to take full advantage of the magnificent view. Thanks for giving us a great stay, and I hope things are more normal next year. Regards Rob M.

Great stay

Customer review rating 4.5/5

Kellie Families - 06/04/2021 Confirmed reviews ALL

Stayed 2 nights, rooms were very clean and comfortable , kids enjoyed the breakfast both mornings. Would definitely stay again. Staff were fantastic.

Dear Kellie, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

great location

Customer review rating 4.0/5

Sue B. Couples - 06/04/2021 Confirmed reviews ALL

we enjoyed the stay, the afternoon cocktails were a pleasant surprise. I was somewhat dissapointed in the room. We upgraded and I expected something larger and a bit more modern. the furnishings seemed dated and a bit shabby and our bathroom was not that clean. you could see soap scum film on the glass shower doors.

Perfect, service, food and view

Customer review rating 5.0/5

France-anne B. Friends - 06/04/2021 Confirmed reviews ALL

I love staying at the Sofitel on Collins, staff are all pleasant and efficient and go the extra step to make sure you are happy with everything Rooms are well appointed and the view is spectacular.

Dear France Anne, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great location

Customer review rating 5.0/5

John H. Couples - 06/04/2021 Confirmed reviews ALL

Excellent.

Dear John, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Overpriced for the claimed standards!`

Customer review rating 0.5/5

Bill R. P. Couples - 06/04/2021 Confirmed reviews ALL

Abysmal. All staff were required to wear masks that a clearly not suitable for the intended purpose, and then they were constantly readjusting ill-fitting the mask. The staff never sanitised their hands between guests at check-in. The full list of "hygiene breaches" by the many staff are too numerous to list suffice to say that I would be asking for a refund from any training provider! Hand santisation stations for guests were empty. Room service (food) refused to enter our suite. Breakfast was delivered early. The foods which should have been chilled were tepid. The hot food arrived uncovered and was barely warm.

Perfect in every way.

Customer review rating 5.0/5

Anonymous Couples - 06/04/2021 Confirmed reviews ALL

This was a birthday treat for my partner. The room was incredible and a the staff were fantastic. I appreciates the extra lengths the Sofitel went to to make our stay more accommodating and accessible to our health needs.

Dear Ingrid, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Excellent stay.

Customer review rating 4.5/5

David V. Friends - 05/04/2021 Confirmed reviews ALL

We had a lovely stay together with our friends for whom we had booked an additional room. Our only disappointment was that due to the hotel being very busy they were unable to join us in the Lounge for refreshments, breakfast etc. The complimentary bottle of sparkling wine that was in our room upon arrival was a lovely touch that was really appreciated.

Dear David, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great City Accommodation

Customer review rating 5.0/5

Neil Couples - 05/04/2021 Confirmed reviews ALL

Having stayed at a number of city properties, the Sofitel Melbourne is amongst the best. The staff we encountered were both very professional and polite. The location of the hotel is well services by the free tram network, making getting around the city very easy.

Dear Neil, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Good stay

Customer review rating 4.5/5

Jun L. Families - 05/04/2021 Confirmed reviews ALL

It was a great stay. The location was good, the view from the room was great and the experience at Sofie's lounge was awesome. Wish to visit sometime soon.

Dear Jun, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

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