Sofitel Melbourne on Collins Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 39,302 reviews

ALLSAFE approved hotel

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Sofitel Melbourne on Collins
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+ 28 Services

Hotel extras

  • ALLSAFE Accredited - feel reassured with access to AXA medical teleconsultation free of charge

  • Tallest views in Melbourne with the highlight seeing the Yarra River and Port Philip Bay.

  • Elevated club lounge with fireplace, views overlooking Treasury Gardens and fine food & wine.

  • No35 restaurant offers sophisticated dining 150 meters above street level

Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 melbourne
australia

Tel: +61396530000

Fax: (+61)3/96504261

Check-in from 15h00

Check out up to 11h00

  • COLLINS ST:  CITY CIRCLE TRAM COLLINS 8 9

  • METRO TRAINS:  PLATFORM 1 2 3 4 PARLIAMENT

  • SPRING STREET:  CITY CIRCLE T SPRING STREET

  • COLLINS ST:  EXPRESS TRAIN FLINDERS STREET

  • COLLINS STR:  EXPRESS TRAINS SPENCER STREET

  • COLLINS ST:  CITY CIRCLE TRAM COLLINS 8/9

  • COLLINS STREET:  COLLINS ST TRAM COLLINS 8/9

  • YARRA TRAMS: 

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 23km / 14 miles - Shuttle paying

  • By boat

    STATION PIER At 5km / 3.13 miles

  • By helicopter

    YARRA RIVER At 1km / 0.63 miles

  • By car

    EASTERN FREEWAY At 2km / 1.25 miles

  • By car

    SOUTH EASTERN FREEWAY At 2km / 1.24 miles

  • By car

    TULLAMARINE FREEWAY At 5km / 3.13 miles

  • By train

    FLINDERS STREET RAILWAY STATION At 0.5km / 0.31 miles

  • By train

    FLINDERS STREET STATION At 0.5km / 0.31 miles

  • By train

    SOUTHERN CROSS RAILWAY STATION At 2km / 1.24 miles

  • By train

    SPENCER STREET STATION At 1km / 0.63 miles

GPS:-37.813504, 144.973355

Companies

  • SHELL AUSTRALIA 0.32 km / 0.2 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Come and try our elegantly chic and versatile 12 venue spaces that offers you a range of configurations from events for 1,000 in our illustrious Grand Ballroom to executive meetings with endless views of the Treasury and Fitzroy Gardens or Port Philip BayWalk through our Auditorium and you will be instantly taken back by the lit stage and fully tiered seating that comes with an individual flip desks for up to 362 people or 227 people with an option to darken the rear seating.We invite you to walk through our award winning and internationally recognised Grand Ballroom and peer into the pillarless space that has catered to major theatre opening night soirees of 828 people seated to business forums for respected world leaders.

Room descriptions and layouts

17 

meeting rooms

From 1 to 1,000 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Indoor and Outdoor facilities

  • Audio and video equipment

  • Videoconferencing

  • Lectern

  • WIFI access

  • Syndicate rooms

  • Podium

  • Day light

  • Airconditioned meeting room

  • Video equipment

  • Overhead projector

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious and elegant in design, guest rooms at Sofitel Melbourne On Collins are luxuriously appointed and beautifully furnished. Featuring an elevated position and floor-to-ceiling windows with spectacular views over Melbourne, each guest room and suite p rovides a relaxed setting far removed from the hustle and bustle of city life. Rooms at this stunning Melbourne hotel feature a large work desk, wired and wireless internet access, a large, modern ensuite, and a TV with cable and pay-per-view channels.

Our guest reviews for
Sofitel Melbourne on Collins

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

39,302 reviews

TripAdvisor Rating 4.5/5

6,262 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

well located

Customer review rating 3.5/5

Janet Couples - 19/01/2022 Confirmed reviews ALL

We found the staff overall excellent, friendly and courteous. In the Club the staff were fantastic, very friendly and helpful. We found our room a touch tired. Stains on the carpet, marks on walls , furniture marked. The bed was comfortable, bathroom very small for size of the room and shower in the bath, not a favorite .

Great stay!

Customer review rating 5.0/5

Gary Couples - 19/01/2022 Confirmed reviews ALL

Great service in Club lounge Excellent food! Will stay again.

Dear Gary, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Wonderful stay

Customer review rating 5.0/5

Christine B. Couples - 18/01/2022 Confirmed reviews ALL

As always we had a beautiful night at Sofitel in our upgraded Bayview King room where we could enjoy a magnificent sunset over the bay. The staff are always so obliging & friendly, even the lovely guy at the lift when our lift kept getting stuck at the 35th floor! Breakfast at No 35 was amazing as was the food & complimentary drink in the Atrium Bar. Thank you Sofitel. We’ll be back for sure.

Dear Christine, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Well located. The only let down was no pool or spa

Customer review rating 4.0/5

Anonymous Couples - 18/01/2022 Confirmed reviews ALL

Service was excellent & the hotel was lovely and clean. We had an enjoyable stay.

Dear Fiona, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Always comfortable

Customer review rating 4.0/5

Anonymous Couples - 18/01/2022 Confirmed reviews ALL

Nice room - getting a little outdated........staff fantastic

Excellent service

Customer review rating 4.5/5

Anita Couples - 18/01/2022 Confirmed reviews ALL

From the minute we arrived we had excellent service from all staff - they could not be faulted. We had booked the Club Lounge and that was the let down for our stay. Canapés are not antipasto. The hours of the canapés and drinks had been reduced. Originally I thought this was due to COVID but this was not the case. The sessions have been split into two and you only get to sit at one regardless of the low numbers attending. Not sure why beer options no longer include Carlton and United Brewery brands. Room was clean and can’t stress how friendly and helpful the staff were.

Home away from home

Customer review rating 5.0/5

Robert Families - 18/01/2022 Confirmed reviews ALL

I've enjoyed staying at the hotel on many previous visits to Melbourne. I am always made to feel very much at home.

Dear Robert, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great staff & beautiful hotel

Customer review rating 5.0/5

Christie L. Couples - 18/01/2022 Confirmed reviews ALL

We recently stayed at the Sofitel Melbourne Collins Street after an issue with our flight from Sydney to Singapore (via Melbourne) resulted in my husband and I being stuck in Melbourne for 3 nights. It was just after midnight and we needed to find accommodation quickly. We called the hotel and spoke with Alistair, who confirmed there was a room available. On arrival Alistair was so helpful and sympathetic to our situation that had led us there in the middle of the night, got us checked in quickly and was able to help us with questions about food and drinks, and provided us with a bottle of wine - definitely a touch that helped relieve the stress of the travel disruptions! My husband and I had gotten engaged at the Sofitel in Melbourne 10 years ago and it was still as great as I remembered it. Rooms were spacious and immaculately clean, all the amenities that you would expect in a high end hotel, and the location is fantastic with everything you need nearby and great views of the Yarra, MCG and parklands. We ate room service on one evening and the food was great quality. I also used the business centre to print new travel documents, and took some business calls from the lounge in the lobby, which was a quiet and relaxed space. Overall, despite this being an unplanned stay in Melbourne, our experience at the Sofitel was fantastic and I would highly recommend the hotel to everyone. A special thanks to Alistair for being so helpful and going above and beyond in providing fantastic service.

Dear Christie, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Al as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Two Year Hiatus from Melbourne

Customer review rating 4.5/5

C. Couples - 18/01/2022 Confirmed reviews ALL

We've stayed at the Sofitel Melbourne a few times and we love the location and the incredible staff that make you feel welcome. First time as Platinum members and it was great to have use of Club Sofitel. The service at the hotel and the Club were excellent. Our upgraded room was spacious and it had great views of the Bay. Our only disappointment was the bathroom lighting, there wasn't anyway to turn it up so that would be our only complaint. Food and beverage service in the Club was also very good. We look forward to our next visit next soon.

Dear Gregory, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Wonderful location with stunning views

Customer review rating 5.0/5

Frosty Couples - 18/01/2022 Confirmed reviews ALL

We stayed 4 nights in a Junior Suite. Absolutely stunning views. The room was clean and well equipped. Considering it is times of Covid, extreme care was taken at all times by the staff to ensure that everyone was kept safe and well. The food in both the Club Lounge and No.35 Restaurant was superb. We look forward to staying here again when in Melbourne.

Dear Pamela, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Mia, Mew and Heidi as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Impeccable service, fantastic rooms, great view and location

Customer review rating 5.0/5

Anonymous Couples - 18/01/2022 Confirmed reviews ALL

My wife and I stayed for our 6 year anniversary. We were upgraded when we got there which was a nice surprise. We also experienced Club Sofitel. The service there was amazing as were the views of the city. Rooms were clean and highly appointed. It's an old hotel I know but it's holding up well.

Dear Stuart, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Very enjoyable,staff were very helpful.

Customer review rating 4.5/5

Deepali C. D. Friends - 18/01/2022 Confirmed reviews ALL

The room was clean,and breakfast was very good.

Dear Deepali, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Very relaxing

Customer review rating 5.0/5

Kento Families - 18/01/2022 Confirmed reviews ALL

We stayed two nights in the corner room, which was fantastic. My family and I managed to get a very relaxed stay, along with excellent breakfast, and carparking was also done nicely on site. Thank you again.

Dear Kento, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Good stay

Customer review rating 5.0/5

Bassilios M. Families - 18/01/2022 Confirmed reviews ALL

I enjoyed every minute I stay at your Hotel thank you.

Dear Bassilios, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Excellent stay with top hospitality

TripAdvisor rating 4.0/5

Michael S 18/01/2022 TripAdvisor review

Had a wonderful stay for our anniversary. The staff are very hospitable and friendly. Unfortunately the restaurant was booked out for dinner, lower numbers due to the pandemic, but breakfast was very nice. A complimentary bottle of sparkling wine was very much appreciated. The only downside, the bathroom is starting to look tired, with old bathtub that have to get over the tall height to get in. The curvature of the base is such that you are unstable standing when showering.

Excellent location, room, service and COVID-safe measures

Customer review rating 4.5/5

Christine D. Couples - 17/01/2022 Confirmed reviews ALL

We enjoyed our 2 night stay in a superior room with excellent wide views across the Yarra and Southbank area and out to sea. The room was spacious, clean and had everything we needed. The staff were always friendly and helpful and we particularly noted how all staff in No. 35 engaged in conversation with us while there for breakfast each day. Polite and just the right amount to show interest without being intrusive. The location is great and within easy walking distance to everywhere we wanted to go. We were really happy with the level of COVID-safe measures in place (distancing signs, sanitiser stations, lift announcement, mask wearing, vax checks) which put our mind at ease about our time in the city. We would definitely stay again and would have no hesitation recommending it to others. (We parked in a First Parking building in Little Collins St for $12/day (member rate, normally $15/day) and it was only a short 5min walk to the Sofitel).

Customer review rating 5.0/5

Corinna S. Couples - 17/01/2022 Confirmed reviews ALL

Came down for my birthday and to wedding shop It was great to be back in Melbourne and so easy to be back at Sofitel

Dear Corinna, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Extremely comfortable and beautiful facilities

Customer review rating 5.0/5

Matilda Couples - 17/01/2022 Confirmed reviews ALL

Stayed one evening with my fiancé and we were absolutely blown away by the room, customer service and food

Dear Matilda, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Excellent Service

TripAdvisor rating 5.0/5

shameena2022 12/01/2022 TripAdvisor review

Kudos to the General Manager and his team at Sofitel Melbourne on Collins. I contacted the GM several times as it was my daughter's wedding and due to Covid our plans had to change a couple of times. Mr Clive Scott and his team made sure our stay and our requests were made as easy and stress free. Very Impressive service

Welcoming and friendly service

TripAdvisor rating 5.0/5

susie w 07/01/2022 TripAdvisor review

We always feel very welcome at the Sofitel, from the greeting from the friendly efficient reception staff to the bar staff at the Atrium, the Sofitel will always be our first choice when staying in Melbourne.

Thank you very much for your fantastic feedback. I am extremely pleased to know that you had a very pleasant stay and enjoyed our high level of service. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. I do hope that we have the pleasure of welcoming you back soon at Sofitel Melbourne on Collins.

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