Mercure Paris Opéra Garnier Hotel & Spa 4 stars

Customer review rating 4.4/5 6,317 reviews

ALLSAFE approved hotel

Mercure Paris Opéra Garnier Hotel & Spa
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+ 17 Services

Hotel extras

  • Hotel in the heart of Paris, a few steps from the Opéra Garnier

  • Opéra Spa: 1722 sq. ft. dedicated to wellness (closed until March 1, 2021)

  • In-room catering from 7am to 10pm

  • Offices available for a full day or half-day

  • 4 minutes' walk from partner parking lot

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Leisure and activities
  • Thermal Spa
  • Fitness centre
  • Well-being
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Mercure Paris Opéra Garnier Hotel & Spa

4 rue de l 'Isly
75008 paris
france

Tel: +33143873055

Fax: (+33)1/43873222

Check-in from 14h00

Check out up to 12h00

  • GARE ST LAZARE :  20-21-26-28-29 ST LAZARE

  • PONT DE SEVRES :  3-9 HAVRE CAUMARTIN

  • ST LAZARE :  3-12-13-14 ST LAZARE

  • GARE DU NORD :  E HAUSSMANN ST LAZARE

  • MARNE-LA-VALLEE :  A AUBER

  • By plane

    PARIS ORLY At 30km / 18.64 miles

  • By plane

    PARIS ROISSY CDG At 35km / 21.75 miles

  • By car

    PORTE D'ITALIE At 11km / 6.88 miles

  • By car

    PORTE DE BAGNOLET At 10km / 6.25 miles

  • By car

    PORTE DE LA CHAPELLE At 3km / 1.88 miles

  • By train

    PARIS ST LAZARE At 0.2km / 0.13 miles

GPS :48.874806, 2.326376

Exhibition centre

  • PORTE MAILLOT 3.0 km / 1.88 mi
Exhibition centre

Our accommodation(s)

The Mercure Opéra Garnier hotel offers fully renovated rooms that are both comfortable and functional. For even greater comfort, book a Privilege Room with street views, or garden views if you would like to enjoy a green setting. Choose between a street view to savor the dynamic pace of Paris and a garden view to enjoy a peaceful setting.

Classic Room with 1 double bed or twin beds

  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic Room - 1 single bed

  • Max. number of persons: 1
  • Area: From 11 / 118 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 13 / 140 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

LA TERRASSE

Non contractual photo

The cozy and low-lit atmosphere of the bar and the comfortable garden lounges are perfect for relaxing after a day in the capital.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Paris Opéra Garnier Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,317 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,474 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Nice weekend stay

Customer review rating 3.5/5

Serena M. Couples - 16/02/2021 Confirmed reviews ALL

Freshly refurbished hotel. The modern design is welcoming and the staff are very polite. Location is perfect. The standard room we booked was tiny but it might be common in Paris (square meterage was written in room description so we were aware of this). We were given a room facing the main boulevard and St Lazare train station, we even got to have a balcony which was a nice plus to our experience. I have loved having a good view from the room! We did not have any coffee/tea tray in the room (as opposed to room description on website), I thought it might be because of the current sanitary crisis, however it would have given a nice touch to the room. Parking was close by and we had a fair deal by booking directly through the hotel. I think all staff should wear a name badge so that guests can call them by their name and mention them in online reviews cause they are making this possible!

Dear Mrs. M., First of all, we would like to thank you for sharing your positive and kind message with us. We were very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us. Indeed we have removed all welcoming plates (tea&coffee) due to restrictions of the COVID-19. We are sorry for the inconvenience. We would like to thank you for your kind words regarding our staff. It was a pleasure for them to learn they were able to brighten your stay. Thank you again for choosing our hotel and we look forward to welcome you back soon. Sincerely, Julien GIROST Assistant Front Office Manager

Wonderfull stay each time

Customer review rating 5.0/5

Olivier L. Business - 01/02/2021 Confirmed reviews ALL

I'm staying in this hotel each week and each time everything is perfect, from welcome to check out.

Dear OLIVIER L., We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. Your comment has been shared with all of our staff; we would like to thank you for your support and loyalty. We feel lucky to have the chance of welcoming you regularly. Once again, thank you for your positive feedback and we hope to have the pleasure of welcoming you back in a near future. Regards, Manon, reception

Good stay

Customer review rating 4.5/5

D. W. Business - 26/01/2021 Confirmed reviews ALL

Staff extremely polite and professional. Great experience with food / drinks / breakfast ordering and delivering. A special mention to the person present in the evening.

Dear W. D., We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We would like to thank you for your kind words regarding our staff. It was a pleasure for them to learn they were able to brighten your stay. Once again, thank you for your positive feedback and we hope to have the pleasure of welcoming you back in a near future. Regards, Manon, reception

Superb customer service!

Customer review rating 5.0/5

Valérie P. Business - 13/01/2021 Confirmed reviews ALL

I thoroughly enjoyed my stay - the accommodations were great (I’m a big fan of Nuxe products so was delighted to find them in my room!) and the customer service, from the front desk concierges to the cleaning staff, was exceptional. Merci beaucoup!

Dear VALERIE P., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa. We were delighted to see that you enjoyed your stay with us, from beginning to end. Your kind review regarding the staff serves as a motivation for our entire team as it is our earnest endeavour to provide our guests with a comfortable and pleasant stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julien GIROST Assistant Front Office Manager

good location; great room ; great staff

Customer review rating 4.0/5

Victoria R. Solo - 03/01/2021 Confirmed reviews ALL

Everything went well :) I asked to be changed room and the receptionist found me a great room. Room was nice and comfortable. Just to be improved, the toilet could have been cleaner .. Took some pictures but did not said anything as i already asked to change room did not want to be more of a bother. Happy to share the picture with you if you want to review it with your head of cleaning. (Should not happen another time ^^)

Dear Mrs. r., Thank you very much for taking the time to pen down a few words of your experience in our hotel. We were very happy to read that your stay was enhanced by our location, room and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. We are deeply sorry to learn that the toilet was not correctly cleaned. Believe that this incident does not reflect the quality of the service we try to offer. We will be glad if you can send us photos by e-mail address in order to discuss with our cleaning manager (h1…). Thank you again for choosing our hotel and we look forward to welcome you back soon. Happy new year ! Julien GIROST Assistant Front Office Manager

Well located

Customer review rating 5.0/5

Anonymous Solo - 31/12/2020 Confirmed reviews ALL

Management team is providing efficient services

Dear REGIS V., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami DJEMAI Assistant Front Office Manager

excellent location and service

Customer review rating 5.0/5

Jean Business - 16/12/2020 Confirmed reviews ALL

I often stay when I need to take a train from Saint Lazare. I was glad you managed to provide good catering in spite of the lockdown, and the cleanliness of the room

Dear Mr. K., We appreciate you taking the time to share your feedback of your recent experience with us. I am delighted to read that you had an excellent stay and enjoyed the location of our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for choosing our hotel and we look forward to welcome you back soon. Sincerely, Julien GIROST Assistant Chef de réception

Good Stay

Customer review rating 5.0/5

Anonymous Business - 03/10/2020 Confirmed reviews ALL

Charming Hotel, Really Kind Stuff

Dear JOAN C., We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. It is essential for us to provide to our guests a service of quality and we are happy to see that your stay met your expectations. Thank you again for choosing our hotel and we look forward to welcome you back soon. Regards, Mercure Paris Opera Garnier hotel & Spa team

Perfect stay

Customer review rating 5.0/5

S. Solo - 03/08/2020 Confirmed reviews ALL

Perfect easy very friendly

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa. We were very happy to read that your stay was enhanced by our facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. We are looking forward to welcoming you back soon. Best regards, Julien GIROST Assistant Front Office Manager

Very friendly hotel

Customer review rating 4.5/5

Michael Business - 25/07/2020 Confirmed reviews ALL

I have stayed at this hotel on many occasions because of its location and very friendly staff. Very good facilities. Very clean and safe.

Dear MICHAEL S., We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We were very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Mercure Paris Opera Garnier hotel & Spa team

Inconvénient

Customer review rating 2.0/5

Anonymous Business - 08/07/2020 Confirmed reviews ALL

Noisy till 0100 am Noisy from 0500 am

Monsieur E., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour dans notre établissement. Nous comprenons votre remarque au sujet des nuisances sonores dans votre chambre. Il est vrai que notre emplacement demeure très central dans la capitale française. Lors de votre prochaine réservation n’hésitez pas à spécifier que vous souhaitez une chambre côté cour pour la tranquillité. Nous ferons alors notre maximum afin de vous offrir une chambre calme. Nous espérons de tout cœur que vous nous donnerez une opportunité de corriger cette expérience lors de votre prochain séjour. Bien cordialement, L'équipe du Mercure Paris Opéra Garnier hôtel & Spa

Well located, staff great

Customer review rating 4.0/5

Steve N. Couples - 18/03/2020 Confirmed reviews ALL

We were stuck indoors during corona virus lock down. The room was too small for all those hours but the staff was great

Dear Mr. N., Thank you very much for taking the time to pen down a few words of your experience in our hotel. Your kind review serves as a motivation for our entire team as it is our earnest endeavour to provide our guests with a comfortable and pleasant stay. Indeed, our location is very central and due to our XIX th century building, we have many restrictions when it comes to adapting our rooms, but we assure you that all of them are within the standards of Mercure. Thank you again for choosing our hotel and we look forward to welcome you back soon. Sincerely, Julien GIROST Assistant Front Office Manager

Well located

Customer review rating 3.5/5

Anonymous Couples - 05/03/2020 Confirmed reviews ALL

All in all, good hotel, clean and very helpful and acommodating staff. Great location. SPA facilities nice. For the price, in terms of value for money, would have expected toiletries, water, room in fridge for personnal condements.

Hello, We appreciate you taking the time to share your feedback of your recent experience with us. We were very happy to read that your stay was enhanced by our facilities, SPA and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. We took note of your comment regarding the toiletires. During your next stay don't hesitate to contact the reception, we will be happy to provide severals products free of charge. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julien GIROST Assistant Front Office Manager

Very friendly, Great location, Good facilities

Customer review rating 4.5/5

Alex L. Business - 05/03/2020 Confirmed reviews ALL

I stay here very often for work as I have tried several different hotel over the last couple of years but would now consider this as the main hotel i would choose to stay at.

Dear, Thank you very much for taking the time to pen down a few words of your experience in our hotel. We were very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julien GIROST Assistant Front Office Manager

Good location

Customer review rating 4.0/5

Anonymous Business - 04/03/2020 Confirmed reviews ALL

Good hotel, clean and just bang in the centre. Right outside train and metro station for easy access to Paris.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa. I am delighted to read that you had an excellent stay and enjoyed the location of our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again, thank you for your feedback and we hope to have the pleasure of welcoming you back in a near future. Best regards, Julien GIROST Assistant Front Office Manager

Good stay and well located

Customer review rating 3.5/5

Sebastien Business - 03/03/2020 Confirmed reviews ALL

I often choose the Mercure Paris Opéra Garnier Hôtel & Spa when I visit Paris for business. The location is great and the hotel is well maintained overall. I guess it's also a perfect location when you visit Paris for Leisure.

Dear Mr. L., Thank you very much for taking the time to pen down a few words of your experience in our hotel. We were very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. We took note of your comment regarding the USB socket, we told to the maintenance service and they fixed it. Thank you again for choosing our hotel and we look forward to welcome you back soon. Sincerely, Julien GIROST Assistant Front Office Manager

Great location nice hotel very small room

Customer review rating 4.0/5

Darren Couples - 01/03/2020 Confirmed reviews ALL

Nice hotel staff clean facilities but room was very small for two people. However as a well travelled person this room was suitable for 1 even though it was a double for 2.

Dear Mr. S., Many thanks for taking the time to share your experience of your recent stay in our hotel. We were very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. Thank you again for choosing our hotel and we look forward to welcome you back soon. Sincerely, Julien GIROST Assistant Front Office Manager

well located but room small

Customer review rating 3.5/5

Anonymous Families - 26/02/2020 Confirmed reviews ALL

well located good breakfast room very small

Dear ANTOINE R., We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We were very happy to read that our location, and breakfast made your trip enjoyable. We noted your comment regarding the size of your room. Indeed, Paris, like many European capitals, are ancient cities with an old architecture often dating from the XIX Century. However, our hotel offers several types of rooms with a larger surface especially in our privileges rooms and our privilege suites. Thank you again for choosing our hotel and we look forward to welcome you back soon. Kind regards, Mercure Paris Opera Garnier hotel & Spa team

good stay

Customer review rating 5.0/5

Philippe Families - 24/02/2020 Confirmed reviews ALL

everything ok

Dear PHILIPPE J., We appreciate you taking the time to share your feedback of your recent experience with us. We were delighted to see that you enjoyed your stay with us, from beginning to end. Once again, thank you for your positive feedback and we hope to have the pleasure of welcoming you back in a near future. Kind regards, Mercure Paris Opera Garnier hôtel & Spa
Customer review rating 3.0/5

Anonymous Business - 20/02/2020 Confirmed reviews ALL

very noisy room, people close by "hammering" until late

Dear GIAN LUIGI C., Thank you very much for taking the time to pen down a few words of your experience in our hotel. We deeply regret that you were not entirely satisfied with your experience and we sincerely apologies for the inconvenience met during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Mercure Paris Opera Garnier hotel & Spa team

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