Novotel Bali Benoa Hotel 5 stars

Customer review rating 4.4/5 5,194 reviews
Novotel Bali Benoa
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+ 29 Services

Hotel extras

  • Sauna and indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Pamper your kids with fun activities and kids meals with MyKids package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Services for children
  • Air conditioned
  • NGURAH RAIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Nyepi/Silent Day/25 March 2020: Please noted that check-in/check-out will not possible on that day. The airport will be closed. Hotels in Bali will operate with limited activities and minimum lighting. Normal activity will resume at 6 am, 26 March 2020.

Hotel location

Novotel Bali Benoa

70 Jalan Pratama
Tanjung Benoa
80361
benoa
indonesia

Tel: +62361772239

Fax: (+62)361/772237

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI At 15km / 9.38 miles - Shuttle paying

GPS :-8.764232, 115.222399

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Meeting room

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Airconditioned meeting room

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Deluxe with 1 King Size Bed located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe with 2 Single Beds located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Pool Side Room with 1 King Bed Located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Pool Side Room with 2 single beds. Located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Tropical Terrace with 1 King Bed Located in the Beach Wing

  • Max. number of persons: 4
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Tropical Terrace with 2 Single Beds located in the Beach Wing

  • Max. number of persons: 4
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Family room with 1 king bed, 1 bunk bed and 1 existing sofa bed located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 54
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite with 1 king bed, 1 bunk bed and 2existing sofa beds located in the Beach

  • Max. number of persons: 4
  • Area: From 88
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Private Pool Villa 1 Bedroom located in the Beach Wing

  • Max. number of persons: 4
  • Area: From 210
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Beachfront Private Pool Villa 2 bedroom located in the Beach Wing

  • Max. number of persons: 6
  • Area: From 500
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Beach Cabana located in the Beach Wing

  • Max. number of persons: 3
  • Area: From 49
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

CROCOKISS RESTAURANT

Type of cuisine: International

Located across the road, the peaceful swimming pool surrounding and the beautiful tropical garden makes the Crocokiss restaurant as an ideal place to relax and experience the taste of fine Balinese and Indonesian food with the choice of mild and fragnant

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COCOS RESTAURANT

Type of cuisine: International

Located on the beach, relax and enjoy the ocean view and the natural beach surroundings Cocos Beach restaurant serves late breakfast, lunch and dinner. Specialties include hot stone and pizza.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ULUWATU RESTAURANT

Type of cuisine: Thematic cuisine

An open air restaurant for buffet breakfast and 7 days theme buffet dinner including various cultural performances and shows performed on our stage.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COCOS BAR

Photo non contractuelle / Strictly non binding

Located on the beachfront, enjoy the cocktails, mocktails, soft drinks, and many more.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CROCOKISS BAR

Photo non contractuelle / Strictly non binding

Located across the road, the peaceful swimming pool surrounding and the beautiful tropical garden makes the Crocokiss bar as an ideal place to enjoy a snack or refresh yourself with a wide range of cocktails and juices.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NANAS BAR

Photo non contractuelle / Strictly non binding

Located at the lobby aread, end your day with a specially prepared mocktail or cocktail while you enjoy the relaxing music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Bali Benoa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,194 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,555 reviews

Relaxing Bali

TripAdvisor rating 4.0/5

paulvines1 19/03/2020 TripAdvisor review

A had a really nice stay. Great package deal for a few nights and then added a couple of extra nights, I had to change rooms due to separate bookings. The property is a bit tired but the location is good.

Dear paulvines1, Thank you for the review and if you added a couple of nights, it mean that you felt the hotel up to your expectation which is a great rewards for the team. We wish to have the opportunity to welcome you again soon and do not hesitate to contact our Guest Relation team at h1922-GR@accor.com if we can be of any assistance for next trip preparation. Sincerely, Nicolas Girard General Manager

Lovely hotel

Customer review rating 4.4/5

Sally Families - 16/03/2020 Confirmed reviews ALL

Very relaxed stay! Lovely staff and lovely surrounds!

Its a lovely resort. I loved the quiet location. It is really close to everything you need mini marts, restaurant, laundry, massages etc

Customer review rating 4.4/5

Anonymous Families - 16/03/2020 Confirmed reviews ALL

All the staff were lovely and always happy to help.

60th birthday

Customer review rating 4.4/5

Sharon E. Couples - 15/03/2020 Confirmed reviews ALL

We have a wonderful short stay at the Novotel My husband was thoroughly spoiled by all the wonderful staff at the resort. The facilities at the resort are brilliant but it is the staff that make the resort what it is. They are warm,friendly and extremely efficient. A special mention to Devi who often went above and beyond and also Wayan at the omelette station who works tirelessly

loved !

Customer review rating 4.4/5

Jennifer L. S. Families - 12/03/2020 Confirmed reviews ALL

spent 8 nights here in March 2020. Beautiful resort. Recommend staying in the tropical terraces on the beach side. easy pool access and beach access from there.

Average Customer Experience. Poorly trained staff on the phone.

Customer review rating 4.4/5

Ganesh J. Families - 12/03/2020 Confirmed reviews ALL

In general our stay was average. About 10 times our request on the phone to Housekeeping/ Room service were misinterpreted. The person in the phone, I believe was not able to comprehend the request correctly and translate it to staff. Cocktails were cheap, so was the quality. There is no easy was to step into the Peninda pool of you don’t know swimming. It is bizarre there are no steps in the end where it is 1.4 mts. There were so many people who circled the pool many times to figure out, how to get in. We had to request for towels, coffee cups and glasses as none of them when removed by house keeping were replaced. I found this very frustrating. Breakfast was good. We had two complementary massages and I exercised it only towards the end is the stay. I had already had a few massages, but the best massage was in Novotel. You can tell the masseuse was a well trained professional. Staff were ver accommodating in providing extra plates and cutlery. We also had to constantly ask for more water. We were provided 3x200ml for a day for 2 adults and kids. We needed up buying from outside.

Great stay during quiet season

Customer review rating 4.4/5

Retha I. T. Solo - 12/03/2020 Confirmed reviews ALL

A brief 2-night stays yet nice and memorable in particular to a night at the one bedroom villa.

Dear Retha Idariani T., Thank you for spending your staycation with us. I am glad to know that our service and overall facilities have made your stay a pleasant one. Our aim is to create a home away from home for our guest and I am proud to read that our efforts have clearly made a lasting impression on you. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With best regards, Celia Guest Relation Team

Perfect

Customer review rating 4.4/5

Kareem A. Couples - 11/03/2020 Confirmed reviews ALL

Amazing

Very kind staff

Customer review rating 4.4/5

Nagygy_d Families - 11/03/2020 Confirmed reviews ALL

The staff is very kind, hotel is well cleaned. Food is good. If you read this just stay in this hotel, its awsome.

Well located, nice and quiet

Customer review rating 4.4/5

Diana Couples - 10/03/2020 Confirmed reviews ALL

Great hotel, great service. Everyone was very helpful, food good. Room cleaned everyday .

Beautiful stay

Customer review rating 4.4/5

Moinak S. S. Couples - 10/03/2020 Confirmed reviews ALL

Stayed for 5 nights. Was upgraded to a tropical room. Very hospitable and understanding staff.

Not a good experience...

TripAdvisor rating 4.0/5

wajids290 10/03/2020 TripAdvisor review

The rooms were smaller than expected or experienced at other Novotels. When I asked the pool attendant for the first for towels, he pointed to an area instead of providing any towels, and then after getting the towels, where I could get the safety vests, he again pointed me to another area, as if it was self-service, yet he went & got towels for European & American guests! I was shocked at the level of discrimination, to say the least... Also, had to ask again & again for room to be sprayed, as there were many mosquitoes.

Dear wajids290, First of all, we do apologized if you feel discriminated but I can assured you that our team certainly doesn't have this kind of behavior. I would also recommend you to come forward and ask to speak to someone from the management and/or the General Manager in the future before publishing something like this so serious. wajids290, if you are still at the hotel, do not hesitate to ask for myself and I would be happy to discussed and investigating this with you personally. If you already left, please contact me at Nicolas.GIRARD@accor.com Sincerely, Nicolas Girard General Manager

Great stay

Customer review rating 4.4/5

Anonymous Families - 09/03/2020 Confirmed reviews ALL

Staff were accommodating and friendly. Rooms always well cleaned and a pleasure to return to. Good location.

Dear Patricia B., Thank you for choosing to stay at our resort again and sharing your valuable review. It is great to know that your staying experience meet your expectation and has made a wonderful memory to you and family. My team and I are waiting to your next visit, hopefully soon. Sincerely, Celia Guest Relation Team

Excellent stay

Customer review rating 4.4/5

Fiona J. Friends - 09/03/2020 Confirmed reviews ALL

All the staff we encountered during our stay were wonderful, happy to help, always smiling

Good stay, satisfied but...

Customer review rating 4.4/5

Angeline M. Families - 08/03/2020 Confirmed reviews ALL

The staff was good and friendly, the room was great and clean, but I think the rooms need a thicker walls or a sound-damper. Because when we were there, we heard a baby crying at 04.00am from the next room and other guests walked in the corridor of the hotel at around midnight.

Great hotel

Customer review rating 4.4/5

Taralal D. Solo - 08/03/2020 Confirmed reviews ALL

Omg !!! Place and delicious food highly recuitment off course i will come again

Dear Teralal D., Thank you for choosing to stay at our resort and sharing your valuable review. I am glad to know that our service and overall facilities have made your stay an excellent one. Our aim is to create a home away from home for our guest and I am proud to read that our efforts have clearly made a lasting impression on you. It is great to learn that you will be back and we look forward to welcoming you back on your next visit. Sincerely, Celia Guest Relation Team

The service is lower than my expectation

Customer review rating 4.4/5

Inge S. Business - 08/03/2020 Confirmed reviews ALL

I can not use the internet facility in my room. The password is weird cause they change last letter of my name, but still useless when I tried. On my last day I intended to wash my hair using shampoo from the bottle in the bath room...and it was almost empty....it is really annoying since I was ready to take a bath and could not reach the phone to communicate

Dear Inge S., Thank you for sharing your comments with regards to your stay. We are sorry that your stay experience was not satisfactory. This is very important to us. We appreciate your feedback and have since shared your comments especially related to the wifi connection and shampoo refill with our team so that they are aware and the necessary corrective measures are taken for improvement. We hope to have the opportunity to welcome you back in the future. Sincerely, Devi Ari Room Division Manager

Great property

Customer review rating 4.4/5

Raymond Friends - 06/03/2020 Confirmed reviews ALL

Staff were great, very helpful and friendly. The property itself is amazing with 3 pools, especially liked the Nirwana pool which is the quiet area for relaxation. Free cooking classess, yoga, etc offered daily too!

Dear Raymond Brady, Thank you for sharing this kind review. I am proud to know that our pools, activities and our colleagues have made your stay a memorable one. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Celia Guest Relation Team

Always reliable, great value, friendly staff

Customer review rating 4.4/5

Dylan H. Couples - 06/03/2020 Confirmed reviews ALL

Always welcomed. Staff attentive. Recognize by face. Property clean. Food average.

Very good

Customer review rating 4.4/5

Shane W. Families - 04/03/2020 Confirmed reviews ALL

Thank you for the room upgrade loved our room.would definitely recommend staying here. Thank you also to the fabulous staff.

Dear Shane -W. Centonze, Thank you for sharing your review. We are glad our overall service and facilities has made your stay an excellent one. Our aim is to create a home away from home for our guest and I am proud to read that our efforts have clearly made a lasting impression on you. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. Sincerely, Celia Guest Relation Team
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