Novotel Luxembourg Kirchberg Hotel 4 stars

Customer review rating 4.4/5 8,807 reviews

ALLSAFE approved hotel

Novotel Luxembourg Kirchberg
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+ 25 Services

Hotel extras

  • Ideal for business meetings and close to the centre

  • Modern and spacious rooms with minibar, desk and sofa

  • ALLSAFE Bureau Veritas label

  • Meeting rooms and fitness centre on-site

  • 20 minutes walk and 10 minutes by tramway from Luxembourg City Center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Laundry
  • Boutique Gourmande
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Bicycles rental (Nearby)
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
Information message

Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald
Quartier Européen Nord
Plateau de Kirchberg
L-2226 luxembourg
luxembourg

Tel: +3524298481

Fax: (+352)438658

Check-in from 14h00

Check out up to 12h00

  • BUSSES AT THE TRAIN STATION :  Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG :  T1 PHILHARMONIE

  • By plane

    LUXEMBOURG FINDEL At 7km / 4.35 miles

  • By car

    EXIT 8 - KIRCHBERG At 3km / 1.86 miles

  • By train

    LUXEMBOURG-VILLE At 5km / 3.11 miles

GPS :49.620998, 6.146072

Companies

  • ARCELOR-MITTAL 3.0 km / 1.86 mi
  • BEI 1.0 km / 0.62 mi
  • BNP PARIBAS GROUP 2.0 km / 1.24 mi
  • CHAMBER OF COMMERCE 1.0 km / 0.0 mi
  • CLEARSTREAM 2.5 km / 1.55 mi
  • COMMERZBANK 2.5 km / 1.55 mi
  • COUR DE JUSTICE 0.5 km / 0.31 mi
  • COUR DES COMPTES 0.5 km / 0.31 mi
  • CRP HENRI TUDOR 1.5 km / 0.93 mi
  • DEUTSCHE BANK 2.0 km / 1.24 mi
  • EUROCONTROL 0.8 km / 0.5 mi
  • EUROPEAN COMMISSION 0.5 km / 0.31 mi
  • EUROPEAN PARLIAMENT 0.5 km / 0.31 mi
  • NATO/NAMSA 15.0 km / 9.32 mi
  • RTL 3.0 km / 1.86 mi
  • UBS 2.0 km / 1.24 mi
  • VODAFONE 2.5 km / 1.55 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

10 

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Audio and video equipment

  • Lectern

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Enjoy our spacious executive suite: King-size bed (180 x 210 cm), sofa bed for up to 2 people, Nespresso coffee machine, bathroom with tub & shower, bathrobe & slippers, and complimentary minibar.

Superior Room with 1 queensize bed and sofa

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 2 queensize beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 queensize bed

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Direct dial telephone

Executive Room by Luxembourgish Artist Jacques Schneider #NKLJS

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Comic themed Executive Family Room

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine
Rooms

Our restaurants and bars

N' BISTRO

Type of cuisine: Bistro

At N'Bistro, every day it's a different fashion show on your plates! Every season a new homemade collection served in a cosy atmosphere topped with a friendly service. During summer enjoy a lunch or a diner on our sunny terrace.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

N'BISTRO

Non contractual photo

The N'Bistro team welcomes you into a modern and cosy atmosphere. You fancy a snack? Treat yourself from the homemade snack selection. When the summer begins enjoy a break on our terrace

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Luxembourg Kirchberg

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,807 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,219 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Been here for many times. Always great quality

Customer review rating 4.5/5

Auke B. Business - 23/01/2021 Confirmed reviews ALL

Impeccable. You took account of our breakfast wishes and previous remarks, great. Great room and bed as always

Dear Auke, First of all, thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. Thank you also for your loyalty. I am pleased to read that you enjoyed your stay with us and particularly the comfort of your bedroom and our breakfast room service. With pleasure I will share your kind feedback with all the Novotel Team and especially with our breakfast team. Feedback like yours is our greatest reward and it gives us the opportunity to congratulate our team, so thank you again for sharing it. We look forward to welcoming you again soon. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

good location

Customer review rating 3.0/5

Petra Business - 21/01/2021 Confirmed reviews ALL

Generally I like staying in this hotel, but this time, unfortunately, it was less pleasant. While room service was great, I don't know why nobody cleaned my room during my 3 night stay. I understand that COVID is an issue, but we could have arranged for a time where I am not in my room for many hours so that the cleaning staff can get in safely. The system of adjoining rooms was also a huge problem for me, since apparently jet lagged pilots were in the rooms around me, listening to music and whatever from 2 am to 6 am. Since I had to work on a normal schedule, it was devastating, that I couldn't sleep because of the noise (I knocked, asked them to turn it down, called reception, nevertheless, the music stopped and then kept coming).

Well located and polite staff

Customer review rating 3.0/5

Elena Business - 12/01/2021 Confirmed reviews ALL

My roomcwas not cleaned after the first night

Dear Elena, First of all, I would like to thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. I am pleased to know that you appreciated our location and the politeness of our team. However, I am disappointed that we didn't meet all your expectations. Due to the current health situation, for the comfort and safety of our guests and staff, employees are not allowed to enter your bedroom when you are present. For this reason, the room cleaning service is not systematic. It has to be planned with our reception team. Please be aware that cleaning is one of our priorities, which is why we have set up a strict cleaning and disinfection protocol as attested by our "ALL SAFE" certification validated by an external organization. Please allow me to express my apologies. Rest assuredI will share your feedback with our Front Office Manager and our Housekeeping Manager. Once again, thank you for your feedback which allows us to improve the quality of our services. I take this opportunity to wish you, on behalf of the team and myself, a year fully load with happiness. Despite this, we do hope we can welcome you back to Novotel Luxembourg Kirchberg for a much more enjoyable stay in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Excellent stay!

Customer review rating 5.0/5

Catherine Families - 24/12/2020 Confirmed reviews ALL

Great staff, great services, great rooms especially the beds. Room service was excellent both for dinner and breakfast.

Dear Catherine, First of all, thank your for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I am delighted to read that you enjoyed your stay so much and particularly the helpfulness of our team and our room service. Rest assured that I will share your kind feedback with the Novotel Team and particularly with Lucas that you mentioned and our chef so he can congratulate his team. Feedback like yours is our greatest reward and it gives us the opportunity to congratulate our team, so thank you again for sharing it. I take this opportunity to wish you, on behalf of the team and myself, a year fully load with happiness. Looking forward to welcoming you back next week. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Great comfort and service

Customer review rating 4.5/5

Bruno Families - 04/11/2020 Confirmed reviews ALL

I actually stayed three times in this hotel recently, I think the rooms are very comfortable, including the beds, overall the hotel is very clean, well situated, the personnel friendly and helpful.

Dear Bruno, I would like to thank you for taking the time to respond to our satisfaction survey regarding your recent stay. I am glad to read that you enjoyed your stay at Novotel Luxembourg Kirchberg. It is a delight to know that you appreciated the comfort and the cleanliness of your bedroom and the friendliness of the Novotel Team. I will share your kind review with them and congratulate them. We have well noted your preference for your future stays. We hope to welcome you again soon. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Overall good stay

Customer review rating 4.5/5

Michel Families - 03/11/2020 Confirmed reviews ALL

Nice and clean hotel, good location, very nice staff. Awesome deal - 155eur for Halfboard.

Dear Michel, Thank you for taking the time to share your opinion regarding your recent stay at Novotel Luxembourg Kirchberg. I am glad to know that you appreciated our halfboard deal and the cleanliness of our hotel. With pleasure, I will share your kind feedback about the friendliness of our team with all the Novotel Team so they are aware of their contribution making your stay enjoyable. We look forward to welcoming you back. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Good ... but ...

TripAdvisor rating 2.0/5

stmania83 Family - 28/10/2020 TripAdvisor review

I was guest in this Hotel the 23, 24 and 25 October. The Hotel was OK but... What I really didn't like was that they allowed a casting event for models in the middle of the second wave of the virus. The hall was crowded with young boys and girls waiting for their audition. All the Hotel guests had to walk through the crowd in order to get out from the hotel.

Dear Guest, First of all, thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. We are disappointed that we didn't meet all your expectations. With all the Novotel Team, we do our best to make all our guests feel welcome and safe. Rest assured that in all our action we take into account the local regulations and the recommendations from the All Safe label and the Serve to Meet rules. This event is part of it. In fact, with the organizer we have followed the local regulations. Nevertheless, I do understand that we were not satisfied with your experience and I would like to apologize if you didn’t feel comfortable. We hope to have the pleasure to welcome you for a more enjoyable stay. Sincerely, Marine Petitpre

Good to be back

Customer review rating 5.0/5

Afs863 Business - 25/10/2020 Confirmed reviews ALL

Due to the pandemic it was not possible to travel and the last visit here was a few months ago. I noticed that the crisis has not affected the least the service that I normally associated with this hotel. The hotel's greatest asset is its staff and they again performed to the best of their ability, meeting and surpassing my expectations. Thanks for the pleasant stay despite these trying times.

Dear Guest, Thank you for answering our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. We were more than happy to have welcomed you again! I am delighted to read that you had a pleasant stay with us. Thank you for your comments about the service of our team. Rest assured that I will share your compliments with them and that I will congratulate them for making your stay enjoyable. And of course I will take care of them because as you mentioned they are an essential part of our success. Once again, thank you for sharing your feedback, it’s our greatest reward. We hope to welcome you again soon. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Well located and Good stay

Customer review rating 5.0/5

Slaven Solo - 22/10/2020 Confirmed reviews ALL

Super

Dear Slaven, Thank you for sharing your feeback regarding your recent stay at Novotel Luxembourg Kirchberg. I am pleased to know that you had a good time in our hotel and that you appreciated our location. It was a pleasure to share your comments with all the Novotel Team. Your feedback is very important for us and helps us to maintain our high standards and gives me the opportunity to congratulate our team. We are looking forward to welcoming you again. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Well located, friendly staff, covid-19 compliant

Customer review rating 4.5/5

Davidvdl Business - 22/10/2020 Confirmed reviews ALL

Short business trip. Our office are on the same street. Convenient.

Dear David, Many thanks for answering our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. It’s a delight to hear that you had an enjoyable stay and appreciated our convenient location near to your office and the friendliness of our team. Feedback like yours is our greatest reward and it gives us the opportunity to congratulate our team, so thank you again for sharing it. Looking forward to welcoming you again. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

GOOD STAY, WELL LOCATED

Customer review rating 4.5/5

Anonymous Business - 22/10/2020 Confirmed reviews ALL

EVERYTHING WENT VERY WELL

Dear Guest, First of all, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. I was pleased to know that everything was to your satisfaction and I have shared your feedback with all the team, so they are aware of their contribution making your stay enjoyable. We hope to see you again. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Good location and bad bathroom

Customer review rating 3.0/5

Anonymous Business - 22/10/2020 Confirmed reviews ALL

Sewage in the bathroom was almost blocked.

Dear Guest, I would like to thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. I am pleased to read that you appreciated our location and the welcome of our breakfast team. Concerning your feedback about the bathroom and your room, we encourage our guests to notify us of any issues during their stay, as we are always eager to get the “extra mile” to ensure your comfort and satisfaction. Rest assured that I have shared your review with all the Novotel Team and particularly with our Maintenance Manager so he can take care of it. We have the “ALL SAFE LABEL” and the Luxembourgish “SAFE TO SERVE LABEL”. We follow the health recommendations and for the well-being of our guests and team, we have decided to propose a buffet served by our team. Your feedback is very important for us and helps us to maintain our high standards as well as giving me the opportunity to congratulate my team. We look forward to welcoming you again. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

well located

Customer review rating 4.5/5

P Business - 19/10/2020 Confirmed reviews ALL

well located in the heart of the european quarter and easy access to public transport

Dear Guest, I would like to thank you for answering our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I am pleased to read that you appreciated your stay and our location near the city centre and the European Institutions easy to access with the free of charge public transports in Luxembourg. With pleasure I have shared your kind feedback with the team and I have congratulated Alain and the whole N’Bistro Team. Feedback like yours is our greatest reward and it gives us the opportunity to congratulate our team, so thank you again for sharing it. We hope to see you again in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Perfect location

Customer review rating 4.5/5

Miriam Friends - 25/09/2020 Confirmed reviews ALL

Even though the hotel is located in a busy commercial area, it is perfect for leisure guests as well. Only two stops by free public transport, or an easy 20 minute walk over the Charlotte Bridge to get to the city centre, or down to the valley. Great service, good breakfast, wonderful staff

Dear Miriam, Thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. It was a pleasure to receive such kind feedback, and I am glad to know our location was ideal for you. The team will be thrilled to know that you appreciated their efforts to provide excellent service at every turn and I will take this opportunity to congratulate them. We look forward to welcoming you back for another memorable stay. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Good

Customer review rating 3.5/5

M. P. Business - 08/09/2020 Confirmed reviews ALL

Good service. The room was standard. Staff helpful at breakfast. But strange general atmosphere due to COVID

Dear P., Thank you for taking the time to review your stay. I am so glad to hear that you enjoyed your stay with us. It is with great pleasure that I have shared your review with the Novotel Team and congratulated them on their efforts. We have tried to ensure that during these strange new items all our guests feel secure and well-looked after during their stay and are sorry if you felt uncomfortable in any way. Feedback from our guests is really important to us as it gives us the opportunity to continuously improve the quality of our services. We hope to welcome you back to Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com
Customer review rating 4.5/5

Anonymous Business - 25/08/2020 Confirmed reviews ALL

Great staff!

Dear Guest, Thanks for sharing your positive opinion of your time at Novotel Luxembourg Kirchberg. We aim to provide a memorable experience and I am delighted to know we met your expectations. Rest assured that your review has been shared with all our team and particularly with Cesar as your feedback motivates us to continue maintaining our high standards of service. We look forward to seeing you again in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Quite an enjoyable stay as usual

Customer review rating 4.5/5

Jenifer Families - 24/08/2020 Confirmed reviews ALL

Whenever we stay at a novotel, we are pretty sure that it'll be smooth sailing and this was no exception - the hotel personnel were an A+ (loved the T-shirts), the room was the perect size for our family and very clean, and the hotel is very nicely located (shopping center nearby, and a tram). The breakfast buffet was somewhat ruined by COVID-19, but very well managed by the hotel, proof of maintaining measures put in place to limit exposure. All in all a lovely stay, would recommend 100% and will definitely stay there again when we swing by to visit our friends in luxembourg.

Dear Jenifer, Thank you for the top rating and positive feedback. It is rewarding to know that you found your room comfortable and our location convenient for accessing public transport. I will be sure to share your remarks with our entire team and to congratulate them on providing such excellent service. It is also rewarding to know that you recommend our hotel. We look forward to welcoming you back, Jenifer, to Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Very nice stay and close to the city

Customer review rating 4.5/5

John P. Couples - 21/08/2020 Confirmed reviews ALL

Great location and a couple stops away from centre. Tasty breakfast too.

Dear John, Thank you for taking the time to respond to our satisfaction survey. It is rewarding to know you appreciated our location and had a comfortable stay. We truly value all feedback from our guests and I will be sure to share your comments with the entire team and to congratulate them and particulalry Alain on their efforts to maintain our high standards. We look forward to welcoming you back to Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Luxembourg

TripAdvisor rating 3.0/5

stefanjohansson2020 18/08/2020 TripAdvisor review

Excellent staff. Problems with the shower. Uncomfortable sink and no water glasses. Far away from the city center. Probably very good as a conference hotel but not more than average for a tourist. No extra pillows.

Dear Stefan, First of all, I would like to thank you for taking the time to review your stay with us. I am glad to know that you qualified our team as “excellent’”. However, I am disappointed that we did not meet all your expectations. Concerning your feedback about the bedroom, we encourage our guests to notify us of any issues while on site so we may take appropriate action. I have shared your feedback with all our team and particularly with our Maintenance Manager so he can have a look on your bedroom. Your feedback is very important for us and helps us to maintain our high standards as well as giving me the opportunity to congratulate my team. We look forward to welcoming you back at Novotel Luxembourg Kirchberg. Sincerely, Marine Petitprez Customer Relationship Manager

No airco while your site said AC in all rooms?!

Customer review rating 2.5/5

Anonymous Families - 05/08/2020 Confirmed reviews ALL

This may relate more to other guests, but we could hear our neighbours very well. Also the site said you had airconditioning, but we experienced no AC in our room

Dear Guest, Thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I have taken note of your comment and rate and I would like to apologize, as your experience did not meet your expectations. We do have air-conditioning in all our bedrooms as mentioned on your website. However, I am deeply sorry to read that your experience was not as satisfying as expected. We encourage all our guests to notify us of any issues while you are on site so we may take the appropriate action. Rest assured that I have shared your feedback with our Maintenance Manager so he can have a look on it. We greatly appreciate all feedback from our guests, as it gives us the opportunity to highlight areas for improvement. We really hope to have the opportunity to welcoming you back for a more enjoyable stay in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

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