Novotel Luxembourg Kirchberg Hotel 4 stars

Customer review rating 4.3/5 8,684 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Luxembourg Kirchberg
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Hotel extras

  • Ideal for business meetings and close to the centre

  • Modern and spacious rooms with minibar, desk and sofa

  • ALLSAFE Bureau Veritas label

  • Meeting rooms and fitness centre on-site

  • Meeting rooms and fitness centre on-site

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Laundry
  • Boutique Gourmande
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf course 9 holes (Nearby)Paying
  • Bicycles rental (Nearby)
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
Information message

Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald
Quartier Européen Nord
Plateau de Kirchberg
L-2226
luxembourg
luxembourg

Tel: +3524298481

Fax: (+352)438658

Check-in from 14h00

Check out up to 12h00

  • BUSSES AT THE TRAIN STATION :  Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG :  T1 PHILHARMONIE

  • By plane

    LUXEMBOURG FINDEL At 7km / 4.35 miles

  • By car

    EXIT 8 - KIRCHBERG At 3km / 1.86 miles

  • By train

    LUXEMBOURG-VILLE At 5km / 3.11 miles

GPS :49.620998, 6.146072

Companies

  • ARCELOR-MITTAL 3.0 km / 1.86 mi
  • BEI 1.0 km / 0.62 mi
  • BNP PARIBAS GROUP 2.0 km / 1.24 mi
  • CHAMBER OF COMMERCE 1.0 km / 0.0 mi
  • CLEARSTREAM 2.5 km / 1.55 mi
  • COMMERZBANK 2.5 km / 1.55 mi
  • COUR DE JUSTICE 0.5 km / 0.31 mi
  • COUR DES COMPTES 0.5 km / 0.31 mi
  • CRP HENRI TUDOR 1.5 km / 0.93 mi
  • DEUTSCHE BANK 2.0 km / 1.24 mi
  • EUROCONTROL 0.8 km / 0.5 mi
  • EUROPEAN COMMISSION 0.5 km / 0.31 mi
  • EUROPEAN PARLIAMENT 0.5 km / 0.31 mi
  • NATO/NAMSA 15.0 km / 9.32 mi
  • RTL 3.0 km / 1.86 mi
  • UBS 2.0 km / 1.24 mi
  • VODAFONE 2.5 km / 1.55 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

10 

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Audio and video equipment

  • Lectern

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Enjoy our spacious executive suite: King-size bed (180 x 210 cm), sofa bed for up to 2 people, Nespresso coffee machine, bathroom with tub & shower, bathrobe & slippers, and complimentary minibar.

Superior Room with 1 queensize bed and sofa

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 2 queensize beds

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 queensize bed

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room by Luxembourgish Artist Jacques Schneider #NKLJS

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Comic themed Executive Family Room

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

N' BISTRO

Type of cuisine: Bistro

At N'Bistro, every day it's a different fashion show on your plates! Every season a new homemade collection served in a cosy atmosphere topped with a friendly service. During summer enjoy a lunch or a diner on our sunny terrace.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

N'BISTRO

Non contractual photo

The N'Bistro team welcomes you into a modern and cosy atmosphere. You fancy a snack? Treat yourself from the homemade snack selection. Are you a sports fan? Join us, in front of our huge screen. When the summer begins enjoy a break on our terrace

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Luxembourg Kirchberg

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,684 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,205 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good

Customer review rating 4.3/5

M. P. Business - 08/09/2020 Confirmed reviews ALL

Good service. The room was standard. Staff helpful at breakfast. But strange general atmosphere due to COVID

Dear P., Thank you for taking the time to review your stay. I am so glad to hear that you enjoyed your stay with us. It is with great pleasure that I have shared your review with the Novotel Team and congratulated them on their efforts. We have tried to ensure that during these strange new items all our guests feel secure and well-looked after during their stay and are sorry if you felt uncomfortable in any way. Feedback from our guests is really important to us as it gives us the opportunity to continuously improve the quality of our services. We hope to welcome you back to Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com
Customer review rating 4.3/5

Anonymous Business - 25/08/2020 Confirmed reviews ALL

Great staff!

Dear Guest, Thanks for sharing your positive opinion of your time at Novotel Luxembourg Kirchberg. We aim to provide a memorable experience and I am delighted to know we met your expectations. Rest assured that your review has been shared with all our team and particularly with Cesar as your feedback motivates us to continue maintaining our high standards of service. We look forward to seeing you again in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Quite an enjoyable stay as usual

Customer review rating 4.3/5

Jenifer Families - 24/08/2020 Confirmed reviews ALL

Whenever we stay at a novotel, we are pretty sure that it'll be smooth sailing and this was no exception - the hotel personnel were an A+ (loved the T-shirts), the room was the perect size for our family and very clean, and the hotel is very nicely located (shopping center nearby, and a tram). The breakfast buffet was somewhat ruined by COVID-19, but very well managed by the hotel, proof of maintaining measures put in place to limit exposure. All in all a lovely stay, would recommend 100% and will definitely stay there again when we swing by to visit our friends in luxembourg.

Dear Jenifer, Thank you for the top rating and positive feedback. It is rewarding to know that you found your room comfortable and our location convenient for accessing public transport. I will be sure to share your remarks with our entire team and to congratulate them on providing such excellent service. It is also rewarding to know that you recommend our hotel. We look forward to welcoming you back, Jenifer, to Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Very nice stay and close to the city

Customer review rating 4.3/5

John P. Couples - 21/08/2020 Confirmed reviews ALL

Great location and a couple stops away from centre. Tasty breakfast too.

Dear John, Thank you for taking the time to respond to our satisfaction survey. It is rewarding to know you appreciated our location and had a comfortable stay. We truly value all feedback from our guests and I will be sure to share your comments with the entire team and to congratulate them and particulalry Alain on their efforts to maintain our high standards. We look forward to welcoming you back to Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Luxembourg

TripAdvisor rating 4.0/5

stefanjohansson2020 18/08/2020 TripAdvisor review

Excellent staff. Problems with the shower. Uncomfortable sink and no water glasses. Far away from the city center. Probably very good as a conference hotel but not more than average for a tourist. No extra pillows.

Dear Stefan, First of all, I would like to thank you for taking the time to review your stay with us. I am glad to know that you qualified our team as “excellent’”. However, I am disappointed that we did not meet all your expectations. Concerning your feedback about the bedroom, we encourage our guests to notify us of any issues while on site so we may take appropriate action. I have shared your feedback with all our team and particularly with our Maintenance Manager so he can have a look on your bedroom. Your feedback is very important for us and helps us to maintain our high standards as well as giving me the opportunity to congratulate my team. We look forward to welcoming you back at Novotel Luxembourg Kirchberg. Sincerely, Marine Petitprez Customer Relationship Manager

No airco while your site said AC in all rooms?!

Customer review rating 4.3/5

Anonymous Families - 05/08/2020 Confirmed reviews ALL

This may relate more to other guests, but we could hear our neighbours very well. Also the site said you had airconditioning, but we experienced no AC in our room

Dear Guest, Thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I have taken note of your comment and rate and I would like to apologize, as your experience did not meet your expectations. We do have air-conditioning in all our bedrooms as mentioned on your website. However, I am deeply sorry to read that your experience was not as satisfying as expected. We encourage all our guests to notify us of any issues while you are on site so we may take the appropriate action. Rest assured that I have shared your feedback with our Maintenance Manager so he can have a look on it. We greatly appreciate all feedback from our guests, as it gives us the opportunity to highlight areas for improvement. We really hope to have the opportunity to welcoming you back for a more enjoyable stay in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Very comfortable, staff were doing an amazing job

Customer review rating 4.3/5

Anonymous Couples - 05/08/2020 Confirmed reviews ALL

Given the circumstances, I want to comment on how well the staff were managing the situation whilst remaining cheerful and professional. This was particularly evident at breakfast and in spite of the fact that some of the guests were not respecting the safety measures put in place.

Dear Guest, Thank you for taking the time to respond to our customer satisfaction survey. It is always rewarding to be complimented by a guest and I am truly delighted to hear that you received such excellent service at our hotel. Rest assured that I have shared your comments with the entire team. Such positive feedback inspires us to continue with our efforts, especially during this worrying time. We hope to welcome you back in the future to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Alles was goed

Customer review rating 4.3/5

Cahit Families - 03/08/2020 Confirmed reviews ALL

Receptionist super relax Kamer schoon Eten goed Ligging perfect

Dear Cahit, Thank you very much for sharing your feedback regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Dutch. However, I would like to respond to you and am therefore answering in English. Please accept my apologies for any inconvenience. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. I am thrilled that you had such a pleasant experience with us, and I will be sure to pass along your positive feedback to our team and particularly Alain. It would be a pleasure to welcome you back to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Good stay

Customer review rating 4.3/5

Anonymous Couples - 02/08/2020 Confirmed reviews ALL

Clean and spacious hotel with a good breakfast.

Dear Guest, I personally would like to thank you for such positive comments about your stay at Novotel Luxembourg Kirchberg. It is rewarding to know that you had an enjoyable stay and appreciated our high standards. I am also glad that you were able to get a good start to your day thanks to our breakfast. I hope to welcome you back on a future visit. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Relaxing stay

Customer review rating 4.3/5

Gianluigi Families - 31/07/2020 Confirmed reviews ALL

Located in a nice and quite suburb and close to the centre at the same time. Confortable and relaxing.

Dear Gianluigi, Thank you for taking the time to share your opinion regarding to your stay. It was such a pleasure to receive your kind comments about our quiet but central location, and most of all, our excellent standards of service which give me the chance to congratulate our team. This will be a great incentive for us to continue making every experience here a memorable one. We hope to welcome you back for another enjoyable experience at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Super friendly staff at the center of Luxembourg

Customer review rating 4.3/5

Louis Families - 28/07/2020 Confirmed reviews ALL

All employees were super friendly and helpful. We came with our 2 kids and stayed in one superior room with double bed and sofa. Once sofa was turned into a bed, we did not have much room left but this was enough as we were mostly in the room for sleeping. We picked the demi-pension offer, and got breakfast and dinner, as well as a lunchbox. Due to corona, hotel was quiet and we could easily respect the safety distance with staff or other guests.

Dear Louis. Thank you for such a positive review. I am very pleased that your response to our client satisfaction survey was such a positive one. It is rewarding to know that everything was to your satisfaction during your stay and I will be sure to share your remarks with our entire team and congratulate them on providing such excellent service. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back on a future visit. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Room and dinner was fine, theme of the room wasn’t working

Customer review rating 4.3/5

Ruben Families - 27/07/2020 Confirmed reviews ALL

Pleasant hotel with friendly staff. Dining was very well. We booked a room with strip theme. This was a poster in the Wall with strip figuren instemde of the normaal floreert/.... This can ofcourse be of the circumstances with COVID, but in that case the room shouldn’t be offered. I will book again, we like Novotel, the staff and the food.

Dear Ruben, Thank you for taking the time to complete our customer satisfaction survey. I am delighted you appreciated the warm welcome from our team members and that you enjoyed your dining experience. I will take this opportunity to pass on your compliments to our team and congratulate them. We are sorry that due to the current measures in place for Covid 19 we are unable to provide the usual atmosphere in this room. Please accept my apologies. We have taken note of your suggestion and appreciate all feedback that helps us to improve our services. We hope to have the pleasure of seeing you back at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Great wifi

Customer review rating 4.3/5

Nicolas D. Business - 26/07/2020 Confirmed reviews ALL

The great performing wifi was really a big + for my stay. I'm disappointed by the breakfast though. Cold pancakes, no bacon, and impossibility to serve yourself at the buffet so you need to know in advance what you want for the employee to serve you which is not great

Dear Nicolas, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. It is great to hear that you appreciated our complimentary WiFi and found this to be so convenient during your stay. In line with the health and safety recommendations provided by Luxembourg's 'safe to serve' certificate to ensure the well-being of our guests and our team, we are providing a breakfast buffet but with the items being served by one of our team and we thank you for your understanding. We have taken note of the issue with the remote and will be taking the necessary action and ensure we follow up on your suggestion. Please accept our apologies for the oversight of a welcome drink and would like to offer you 600 points on your ALL card is that is acceptable. If you would like to confirm by contacting me at h1… We do really care about the feedback from our guests, as it gives us the opportunity to highlight areas for improvement. We look forward to welcoming you back. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

very bad experience

Customer review rating 4.3/5

Mohammad A. Families - 26/07/2020 Confirmed reviews ALL

First of all the price was euro 114 and they deduct 200 without my approval when I asked why they said it is a guarantee. I do not mind to pay guarantee but this has to be within my approval not just use my debit card and steal the money. Moreover, you should come to the property and give the guarantee but Novotel Administration just took the money like this even before I reach the hotel. On the other hand, I think the best rating of this property is 1-star hotel for the below reasons: 1- The location is wrong. after you reach the Novotel you will be surprised that this is not the one listed on Booking so you have to drag your luggage to the correct one. Imagin with the family of 3 children what will happen. 2- I have requested a baby cot but they did not provide and they claim that I did not order it and even though they do not have such a thing. Here you figure out that they are complete liers. 3- All drains are blocked "photo is attached" 4- There are very few bellows, towels and only 1 slippers. we are a family of 2 adults, at least provide two slippers. 5- Thr A.C is not working properly. 6- Staff members are not friendly at all. At every problem, enquiry or more help they refer you to talk to the manager. I have waited for almost 20 minutes standing but his / here majesty did not show up

Dear Mr. A., First of all, I would like to thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. I was deeply sorry that your experience did not meet your expectation. Please allow me to express my apologies. I invite you to contact me directly at the following email address : h1… as our Customer Relationship Manager did not manage to get in touch with you. We do really care about the feedback from our guests, as it gives us the opportunity to highlight areas for improvement. I do hope that we can welcome you back to Novotel Luxembourg Kirchberg, for a more enjoyable stay in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Enjoyable stopover

Customer review rating 4.3/5

Roddy Couples - 26/07/2020 Confirmed reviews ALL

Overnight stop on way south. The hotel, although slightly out of city centre, is ideally close to tram stop and only 3 stops on tram, which is free, to city centre. Very comfortable with good food.

Dear Roddy, Thanks for taking the time to share your opinions on your stay at our hotel. I am thrilled that you enjoyed your visit at Novotel Luxembourg Kirchberg! As you kindly mentioned, we are conveniently located to public transport which makes it easy to explore in and around the city centre. Your feedback is very important for us as it helps us maintain our high standards and gives me the opportunity to congratulate our team. I look forward to sharing your kind comments with them. We hope to welcome you back in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Good beds.

Customer review rating 4.3/5

Mathijs V. A. Families - 24/07/2020 Confirmed reviews ALL

We stayed in a room from Friday untill Saturday. At seven AM construction works started right beneath our window, extremely noisy. No earplugs could do. That was a real pity. A small discount for this inconvenience on an early Saturday morning would have been nice.

Dear Mr. Van A., First of all, I would like to thank you for answering our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I’m glad to read that you appreciated the comfort of your bedroom. Concerning works, I’m deeply sorry. Unfortunately, it’s beyond our control. Please do not hesitate to make our reception team aware of any issue or concerns you may have, as we are here to make your time with us as enjoyable and comfortable as possible. I invite you to contact me directly for your next visit so that I can personally deal with your booking to ensure you have a perfect stay with us. We do really care about the feedback from our guests, as it gives us the opportunity to highlight areas for improvement. Looking forward to welcoming you again at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Good hospitality

Customer review rating 4.3/5

Ben N. Business - 24/07/2020 Confirmed reviews ALL

I had some issue with the room regarding the ac and wifi but the stuff was very friendly and helpful by providing me a new room quickly. Really appreciated

Dear Ben, Thank you for such a positive review. I am delighted to know that, in general, you had a pleasant stay with us. I am pleased the team were able to provide a suitable solution as your comfort is of the utmost importance to us. Such feedback motivates us to keep up the good work and I will be sure to congratulate the entire team. We look forward to welcoming you back in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Good stay

Customer review rating 4.3/5

Federica Business - 21/07/2020 Confirmed reviews ALL

Nice

Dear Federica, Thank you for sharing such a positive review. It’s a delight to hear that you had an excellent stay. I have shared your positive rating and your kind comments with all our team. Your feedback is very important for us and helps us to maintain our high standards and gives me the opportunity to congratulate our team. We look forward to welcoming you back to Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Decent stay, but a bit disapointed. For the price it matches.

Customer review rating 4.3/5

Local G. Couples - 21/07/2020 Confirmed reviews ALL

Everything okay.., friendly reception and like the quick checkout option. Now I'll let you know I'm quite experienced and have a lot of experience in hotels, food and travelling etc.. Breakfast is pre-made. Pretty small for 20€, would have been better if you could fill out a form with multiple choice boxes. Only received sweet food: Cereal bar, banana, honey, jam, pain au chocolat, yoghurt, croissant. Orange juice is a bit sour, the hot chocolate is too sweet. (like always in hotels) Would have loved something salty like ham with a toast and cheese or a fried egg with bacon or sausage. Ideally, English Breakfast that would have been absolutely awesome. Next time I'll have breakfast somewhere else. You probably could order a few smaller things if you asked the staff but that's an additional step too much -> They should ask you when you get your premade "plate". The Room Service was quick only 25mins, the food so so. We ordered late around 23h FYI. The Carbonara was too liquid, the Caesar Salad dressing was also liquid instead of having a thicker or creamier consistency but the fried chicken was amazing. I was expecting more. The burger was burned slightly on the surface but I was too hungry to complain, the meat okayish but a bit dry in the inside.

Dear Guest, I would like to thank you for taking the time to provide us with your feedback following your stay at Novotel Luxembourg Kirchberg. Thank you so much for such a detailed review, that not only lets us know the positive aspects of your stay but also has helped highlight areas for improvement. I have congratulated our reception team on their service and will be reviewing all the other points you make with our restaurant manager and chef and to take into consideration. Thank you for your suggestion about breakfast and urge you to engage with us while onsite on your next visit. We look forward to welcoming you back again in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Good experience

Customer review rating 4.3/5

Jose Business - 20/07/2020 Confirmed reviews ALL

It is a business stay

Dear Jose, Thank you for taking the time to respond to our customer satisfaction survey. We aim to provide a memorable experience with our high standards and quality service and I am delighted that we were able to meet all your expectations. We are currently following Accor protocol as well as government guidelines and we can assure you that cleaning service meets all requirements with special attention paid to disinfecting rooms. Please know that it is a pleasure to share your feedback with all our teams and to especially congratulate our N'Bistro Team. We look forward to welcoming you back to Novotel Luxembourg Kirchberg on a future visit. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

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