Novotel Luxembourg Kirchberg

Novotel Luxembourg Kirchberg 4 stars

Customer review rating (ALL Rating) 4.5/5 1,486 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Ideal for business meetings and close to the centre

  • Modern and spacious rooms with minibar, desk and sofa

  • ALLSAFE Bureau Veritas label

  • Meeting rooms and fitness centre on-site

  • 20 minutes walk and 10 minutes by tramway from Luxembourg City Center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg
L-2226 LUXEMBOURG
Luxembourg

Telephone +352 42 98 48 1

Fax +352 43 86 58

Contact email

  • BUSSES AT THE TRAIN STATION:  Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG:  T1 PHILHARMONIE

  • By plane

    LUXEMBOURG FINDEL At 7km / 4.35 miles

  • By car

    EXIT 8 - KIRCHBERG At 3km / 1.86 miles

  • By train

    LUXEMBOURG-VILLE At 5km / 3.11 miles

GPS:49.620998, 6.146072

Companies

  • ARCELOR-MITTAL 3 km / 1.86 mi
  • BEI 1 km / 0.62 mi
  • BNP PARIBAS GROUP 2 km / 1.24 mi
  • CHAMBER OF COMMERCE 1 km / 0 mi
  • CLEARSTREAM 2.5 km / 1.55 mi
  • COMMERZBANK 2.5 km / 1.55 mi
  • COUR DE JUSTICE 0.5 km / 0.31 mi
  • COUR DES COMPTES 0.5 km / 0.31 mi
  • CRP HENRI TUDOR 1.5 km / 0.93 mi
  • DEUTSCHE BANK 2 km / 1.24 mi
  • EUROCONTROL 0.8 km / 0.5 mi
  • EUROPEAN COMMISSION 0.5 km / 0.31 mi
  • EUROPEAN PARLIAMENT 0.5 km / 0.31 mi
  • NATO/NAMSA 15 km / 9.32 mi
  • RTL 3 km / 1.86 mi
  • UBS 2 km / 1.24 mi
  • VODAFONE 2.5 km / 1.55 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

N' BISTRO

At N'Bistro, every season our chefs cook a homemade dishes served in a cosy atmosphere topped with a friendly service. During summer enjoy a lunch or a diner on our sunny terrace.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

10 

meeting rooms

From 1 to 300 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Enjoy our spacious executive suite: King-size bed (180 x 210 cm), sofa bed for up to 2 people, Nespresso coffee machine, bathroom with tub & shower, bathrobe & slippers, and complimentary minibar.

Our guest reviews

Our guest reviews for
Novotel Luxembourg Kirchberg

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,486 reviews

TripAdvisor Rating  4.0/5  1,249 reviews

Certificate of excellence 2022

Back on the rod again

Customer review rating 3.5/5

Ken Business - Confirmed reviews ALL

Work trip for conference in Lux.

Dear Ken, Thank you for taking the time to share your opinion with us regarding your stay. We regret you were not entirely satisfied with your experience, we are constantly investing in updating our hotel and facilities. Please don't hesitate to make us aware of any issues you may encounter during your stay; we can assure you we have taken good note of your comments and this feedback will us when considering future improvements. We have noticed that you were not entirely satisfied with your breakfast experience and would be interested in knowing how we could have improved this aspect of our services. If you would like to contact me directly to discuss your feedback, my email address is h1… We hope that we can welcome you back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Nice atmosphere

Customer review rating 4.5/5

Paulanne M. Business - Confirmed reviews ALL

I have travelled on work related duties. The rooms offer the right relaxing environment.

Well located

Customer review rating 4.5/5

Ag Business - Confirmed reviews ALL

Good choice with the Free Mini Bar Internet was good

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Novotel Luxembourg Kirchberg. We are delighted to read you had such a pleasant experience and that you appreciated our location near the city center. It would be a pleasure to welcome you back on another occasion. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Customer review rating 5.0/5

Lovely H. I. C. L. P. S. C. R. A. N. B. W. D. R. Families - Confirmed reviews ALL

Very enjoyable pleasant staff clean rooms

Dear Guest, I am delighted that you had a pleasant stay at Novotel Luxembourg Kirchberg. The comfort and well-being of our guests are of the utmost importance to us. All guests' feedback is very important for us as it helps us to maintain our high standards and for me to congratulate our team on their customer service. We look forward to the pleasure of welcoming you back. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Location is perfect and staff is perfect. Services are perfect. Breakfast perfect. It is complicated to find a negative point.

Customer review rating 5.0/5

M. Business - Confirmed reviews ALL

I was really astonished by the level of quality and service for a 4 star hotel. I don't know what is missing for the 5th star because it is perfect. Location is perfect, staff is perfect. Services are perfect. Breakfast perfect. It is complicated to find a negative point.

Dear Guest, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. We are delighted that our location was ideal for you and that we were able to meet your expectations with our high standards. Our team works hard to ensure that every guest has the best experience possible and your positive feedback inspires us to continue with our efforts. The entire team look forward to welcoming you back for a future visit. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Business stay

Customer review rating 3.5/5

Yatish T. Business - Confirmed reviews ALL

Overall experience good.

Dear Yatish, I would like to thank you for taking the time to share your review with us. We are glad to hear that overall your experience was positive. However, we are disappointed to hear that you found our service to be below the standards expected of us. Regrettably, the construction work around the hotel is beyond our control. However, we do try to ensure that our guests are not inconvenienced and urge our guests to contact reception if help with directions is needed. Concerning your charger, I invite you to contact me directly at the following email address : h1… We truly value all feedback from our guests, because it gives us the opportunity to constantly improve the quality of our services; thank you for sharing it. We hope to see you again in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Feel at home

Customer review rating 5.0/5

Elizabeth Couples - Confirmed reviews ALL

Since 8 years I am coming to your hotel I always feel at home. The kindness and the competence of your employees are just amazing. They are extremely flexible, available at any time of the day, they are just doing a fantastic job THANK YOU SO MUCH

Dear Elizabeth, I would like to thank you for such a positive review and for your loyalty ! We are happy your stay with us was enjoyable. It is always rewarding for our team to be complimented by a guest and encourages us to continue with our efforts. Thank you so much ! We look forward to welcoming you back! Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Expensive, old hotel, thin walls , room not mad at 18:00

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Almost 200 Euros for a room where you hear your neighbours every second. The room was not made when I came back at 18:00.

Dear Guest, First of all, I would like to thank you for sharing your opinion regarding your recent stay. I have taken note of your feedback and I would like to apologize regarding your experience. Concerning the noise, do not hesitate to contact directly the reception, they will take the appropriate measures to prevent this occurrence. Regarding your bedroom, I have investigated the doorhangers “please do not disturb” was placed on your door. Nevertheless, in this case, you can contact our reception desk so we can arrange the cleaning of your room. We hope to have the pleasure to welcome you back for a more enjoyable stay in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Well Located, Hotel not worth it on price, bar was nice.

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

It is totally unnecessary to do a pre-approval of 250EUR for a hotel price of 185EUR. That used to be the norm but is not needed anymore. In addition the hotel room was not worth the original price of 280EUR or even the 185EUR that was the actual rate I paid

Dear Guest, Thank you for answering our satisfaction survey regarding your recent stay. I am pleased to read that you appreciated our location near the city center and your experience at N’Bistro Bar. I would like to apologize, as your experience did not represent our quality of service. Concerning your bedroom, please note that we are currently working on a renovation project. Regarding your comment, we took a guarantee on your credit card on an amount above your room rate, which includes possible extra fees. It is a standard process in hotels. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. We look forward to welcome you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Nice tidy hotel but slightly overpriced

Customer review rating 4.0/5

Stuart M. Business - Confirmed reviews ALL

Great staff and service. Plenty of hand sanitiser around the building. Comfortable beds. I had a problem with the rom safe that was not rectified during my stay. Slightly annoyed that my loyalty number never got entered.

Dear Stuart, I would like to thank you for taking the time to share your review with us. I’m pleased to know that we were able to provide you with an overall pleasant stay and have shared this with the Novotel Team. We appreciate your feedback and have noted your comments which assist us in continuously improving our services. We appreciate that you let us know about the issues you faced at the time and we apologise that we were not able to rectify this for you immediately, we are sorry for any inconvenience. Rest assured we will be taking the necessary measures to find a solution. We hope that you will return in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Nice reception, nice room

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to know that you had a pleasant stay and it is rewarding to receive your positive comments about our reception team; I will be sure to use your feedback to congratulate them. We look forward to welcoming you back on a future occasion. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Great for families

Customer review rating 4.5/5

Tim D. K. Families - Confirmed reviews ALL

It was a very pleasant stay and the kids loved it. Breakfast was excellent.

Dear Tim, I would like to thank you for taking the time to share your review with us. We are very delighted to know that your recent stay with us was a good experience. It is very rewarding that you were able to make the most of our tasty breakfast buffet, which we hope was an ideal way to help start your day. It would be a pleasure to have you return in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

we enjoyed the night

Customer review rating 4.5/5

Yonas Families - Confirmed reviews ALL

the people in the reception are friendly. the rooms were well organized and clean. we were very satisfied our stay in Novotel.

Dear Yonas, Thank you for taking the time to share your feedback regarding your stay at Novotel Luxembourg Kirchberg. We are very grateful for your appreciation of our high standards, it encourages us to constantly improve our performance. It's a pleasure to read you appreciated the welcome offered by our team. We look forward to welcoming you back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

I recommend this hotel!

TripAdvisor rating 5.0/5

gma0304 Families - TripAdvisor review

What a great stay we had. The people who work there are amazing! So kind and helpful! The rooms are super clean and the rooms are big. They also have a parking lot so very convenient if you have a car. Trams are less than 5 min away. And you are in luxembourg city center in 10min! Would definitely stay here again. Thank you Novotel Kirchberg!

Dear Guest, Thank you for taking the time to share your opinion with us. I am pleased to know that you had such a pleasant time with us that you intend to return. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. I will be sure to pass on your compliments to our team as it will motivate them to keep up their professional and courteous service. We look forward to welcoming you back. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Excellent hotel, excellent staff and excellent service!

TripAdvisor rating 5.0/5

donnyhemelrijk Couples - TripAdvisor review

My wife and me celebrated our anniversary for the second time at Novotel Luxembourg Kirchberg, as we had enjoyed it already the first time. But this time it was even better! Staff was very friendly, spoke English very well, made us feel welcome and even made sure that our anniversary was made extra special. Thank you all who made this possible! The hotelroom is nice and big and there are good facilities overall. I know where we celebrate our next anniversary. ;-) Much love from Donny and Suemaria Hemelrijk (from the Netherlands)

Dear Donny, Thank you for this review of your time at our hotel. We understand the importance of a quality bed for a good night's sleep, and we're so glad that we were able to hit the mark for you in this regard! Your mention of our team members is much appreciated. We strive to create a memorable experience for every valued guest, and this will encourage us to keep up the good work. It would be a pleasure to welcome you back on another occasion. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Good ... but ...

TripAdvisor rating 2.0/5

Stefano M Families - TripAdvisor review

I was guest in this Hotel the 23, 24 and 25 October. The Hotel was OK but... What I really didn't like was that they allowed a casting event for models in the middle of the second wave of the virus. The hall was crowded with young boys and girls waiting for their audition. All the Hotel guests had to walk through the crowd in order to get out from the hotel.

Dear Guest, First of all, thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. We are disappointed that we didn't meet all your expectations. With all the Novotel Team, we do our best to make all our guests feel welcome and safe. Rest assured that in all our action we take into account the local regulations and the recommendations from the All Safe label and the Serve to Meet rules. This event is part of it. In fact, with the organizer we have followed the local regulations. Nevertheless, I do understand that we were not satisfied with your experience and I would like to apologize if you didn’t feel comfortable. We hope to have the pleasure to welcome you for a more enjoyable stay. Sincerely, Marine Petitpre

Luxembourg

TripAdvisor rating 3.0/5

stefanjohansson2020 TripAdvisor review

Excellent staff. Problems with the shower. Uncomfortable sink and no water glasses. Far away from the city center. Probably very good as a conference hotel but not more than average for a tourist. No extra pillows.

Dear Stefan, First of all, I would like to thank you for taking the time to review your stay with us. I am glad to know that you qualified our team as “excellent’”. However, I am disappointed that we did not meet all your expectations. Concerning your feedback about the bedroom, we encourage our guests to notify us of any issues while on site so we may take appropriate action. I have shared your feedback with all our team and particularly with our Maintenance Manager so he can have a look on your bedroom. Your feedback is very important for us and helps us to maintain our high standards as well as giving me the opportunity to congratulate my team. We look forward to welcoming you back at Novotel Luxembourg Kirchberg. Sincerely, Marine Petitprez Customer Relationship Manager

It begs for renovation.

TripAdvisor rating 2.0/5

JarekI Business - TripAdvisor review

Not really worth of the price. Bathroom in terrible condition, furniture from late '80. The hotel does not deserve more than 3*. Breakfast, well, typical for Covid time plus eggs foan scrambled eggs. Meh.

Dear Jarekl, First of all, thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. We are disappointed that our stay did not meet all your expectations. Regarding breakfast as you mentioned it is adapted for this specific time. Please know that we do everything to make your stay as pleasant as possible while respecting the sanitary rules. We are always eager to go the 'extra mile' to ensure your comfort and satisfaction and encourage guests to notify us of any issues during their stay. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. Sincerely, Marine Petitprez Customer Relationship Manager

Holliday

TripAdvisor rating 5.0/5

tazzioman Couples - TripAdvisor review

Very helpful and nice personnel. Room was clean and extremely well equipped. Breakfast was very tasty with lots of variety of food. Parking space sufficient including indoor parking. Prices are more than fair.

Dear Guest, Thank you for your review. I’m delighted to know that you enjoyed your holiday at Novotel Luxembourg Kirchberg. With pleasure I have shared your kind review regarding cleanliness, our breakfast buffet and the friendliness of our team to all the Novotel Team. Feedback from our guests is really important to us as it gives us the opportunity to constantly improve the quality of our services and to congratulate our team. We really hope to welcoming you again. Sincerely, Marine Petitprez Customer Relationship Manager

Very poor hotel

TripAdvisor rating 3.0/5

Rodney W Solo travel - TripAdvisor review

On check in staff not very attentive to detail thus problems. Returned to hotel on second day at 4 pm room not cleaned. So many children running wild and screeming and causing chaos at breakfast. General poor service at breakfast

Dear Rodneywebb, First of all, I would like to thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. I was deeply sorry to hear about your unsatisfactory experience and I would like to know more about it. If you have the time and if you want, I invite you to contact me at the following email address : h1930-bo2@accor.com. In addition, please do not hesitate to inform the reception desk about the most suitable cleaning schedule for you. I have shared your feedback with all the team so they are aware of possible areas of improvement. We really hope to welcoming you again for a much more enjoyable stay in the future. Happy New Year. Sincerely, Marine Petitprez Customer Relationship Manager

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